Shark Pro S3101 / S3104 Series Steam Mop User Manual

Shark Pro S3101 / S3104 Series Steam Mop User Manual

OWNER’S GUIDE

THANK YOU for purchasing the Shark® M2 Pro Steam Mop.

TIP: The QR Code can be found on the back panel of the Steam Mop.
TIP: You can locate the date code on one of the prongs of the power cord plug.

REGISTER YOUR PURCHASE

• registeryourshark.com
• 1-800-798-7398
• Scan QR code using mobile device

RECORD THIS INFORMATION

Model Number: __

Date Code: __

Date of Purchase (Keep receipt): ____

Store of Purchase: ____

TECHNICAL SPECIFICATIONS

Voltage: 120V., 60Hz
Watts: 1050W
Water Capacity: 220 ml (7.4 oz.)220 ml (7.4 oz.)

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new Shark M2 Pro Steam Mop.
If you have any questions, please call the Customer Service line at 1-800-798-7398.

IMPORTANT SAFETY INSTRUCTIONS FOR HOUSEHOLD USE ONLY

WARNING
To reduce the risk of injury, fire, electric shock, and property damage resulting from improper use of the appliance, carefully observe the following instructions. This unit contains electrical connections and moving parts that potentially present risk to the user.

DANGER OF SCALDING: THE STEAM EMITTED FROM THE STEAM MOP IS VERY HOT AND MAY CAUSE SCALDING. PLEASE USE CAUTION WHEN USING THE STEAM MOP.

1. Keep Steam Mop away from children.

2. When in use, NEVER turn the Steam Mop over on its side or direct steam toward people, pets, or plants.

3. Use the system ONLY for its intended purpose.
4. DO NOT use for space-heating.
5. DO NOT use outdoors.
6. DO NOT leave the Steam Mop unattended when plugged in. ALWAYS unplug the power cord from the electrical outlet when not in use and before servicing.

7. DO NOT allow the Steam Mop to be used by children. Close attention is necessary when used near children, pets, or plants.

8. Use ONLY as described in this instruction manual.
9. Use ONLY manufacturer’s recommended accessories.

10. DO NOT use with damaged cord or plug. If the Steam Mop is not working as it should or has been dropped, damaged, left outdoors, or immersed in water, return it to SharkNinja Operating LLC for examination and repair. Incorrect reassembly or repair can cause a risk of electrical shock or injury when the Steam Mop is used.

11. To protect against a risk of electric shock, DO NOT immerse the Steam Mop in water or any other liquid.

12. DO NOT handle the plug or Steam Mop with wet hands or operate it without wearing shoes.

13. DO NOT pull or carry by cord, use cord as a handle, close a door on cord, or pull cord around sharp edges or corners. DO NOT run Steam Mop over cord. Keep cord away from heated surfaces.

14. DO NOT unplug by pulling on power cord. To unplug, grasp the plug, not the power cord. DO NOT use extension cords or outlets with inadequate current- carrying capacity.

15.  DO NOT put any objects into the steam nozzle openings. Discontinue use if the steam nozzle is blocked.

16. DO NOT put hands or feet under the Steam Mop. It gets very hot.
17. Use ONLY on flat, horizontal surfaces. DO NOT use on walls, counters, or windows.

18. DO NOT use on leather, wax-polished furniture, synthetic fabrics, velvet, or other delicate, steam-sensitive materials.

19. DO NOT add cleaning solutions, vinegar, scented perfumes, oils, or any other chemicals to the water used in the Steam Mop as this may damage it or make it unsafe for use. If you live in a hard-water area, we recommend using distilled water in your Steam Mop.

20. NEVER store or leave Steam Mop in one spot with Dirt Grip® pad attached, as this may damage surfaces.

21. Before removing Dirt Grip pad, unplug the Steam Mop and allow it to cool.
22. Unplug the Steam Mop before cleaning. Use a dry or damp cloth to clean the exterior. DO NOT pour water on Steam Mop, or use alcohol, benzene, or paint thinner to clean.

23. Extreme caution should be exercised when using the Steam Mop to clean stairs.

24. NEVER use Steam Mop without the Dirt Grip pad attached.
25. Keep your work area well lit.
26. Store Steam Mop indoors in a cool, dry place.

27. To avoid circuit overload, DO NOT operate another appliance on the same socket (circuit) as the Steam Mop.

28. To avoid scalding injuries, ALWAYS unplug the Steam Mop and allow it to cool before removing or changing mop heads, accessories, or Dirt Grip pads.

29. Your Steam Mop is designed to clean hard floor surfaces that will withstand high heat. DO NOT use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax and on some unwaxed floors, the sheen may be removed by the heat and steam action. We recommend testing an isolated area of the surface to be cleaned before proceeding. We also recommend that you check the use and care instructions from the floor manufacturer.

POLARIZED PLUG
To reduce the risk of electric shock, this Steam Mop has a polarized plug (one blade is wider than the other). As a safety feature, this plug will fit into a polarized outlet ONLY one way. If the plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

GETTING TO KNOW YOUR SHARK® STEAM MOP

WELCOME!
Congratulations on your purchase. Use this Owner’s Guide to learn about your new Steam Mop’s great features. From assembly to use to maintenance, you will find it all in here.

NOTE: When assembling your steam mop there may be a little water in or around the water tank. This is because we test all our steam mops before you buy them, so you get a quality Shark Steam Mop.

MAIN UNIT:
A. Handle
B. Cord Clip
C. Extension Tube
D. Filling Funnel
E. Dirt Grip® Pad
F. Steam Mop Base
G. Steam Blaster Nozzle

ASSEMBLING YOUR STEAM MOP

CAUTION: ALWAYS MAKE SURE THE STEAM MOP IS UNPLUGGED FROM THE WALL WHEN NOT IN USE. TO PROLONG THE LIFE OF YOUR STEAM MOP, WE RECOMMEND USING DISTILLED WATER.

IMPORTANT: MAKE SURE YOU ONLY ADD WATER TO THE TANK. CHEMICALS OR CLEANING SOLUTION MAY DAMAGE THE APPLIANCE AND COULD BE UNSAFE FOR YOU AND YOUR FAMILY.

NOTE: Don’t be alarmed if the first time you use your Steam Mop, you notice water inside the water tank or drops of water in the packaging. It’s normal to see this water. Your Steam Mop was tested in the factory to ensure your safety. If you see water in the unit, it’s from these tests.

1. Assemble the Steam Mop completely before plugging into an electrical outlet.

2. Slide the handle into the extension tube until it clicks into place (fig. 1).

3. Insert the handle and extension tube into the top of the Steam Mop base, pressing until it clicks into place (fig. 2). Insert the cord into the cord clip (fig. 2a).

4. Place the pad on the floor with the quick-fastener strips facing up. Press the mop head down onto the pad to attach it. (fig. 3).

USING YOUR STEAM MOP

CAUTION: DO NOT scrub any one area for an extended period.

IMPORTANT: Before you fill up the water tank, make sure your Steam Mop is unplugged from the electrical outlet.

NOTE: To prolong the life of your Steam Mop, we recommend using distilled water.
NOTE: Sweep or vacuum your floors prior to cleaning with your Steam Mop.
NOTE: Please wait 2 to 3 minutes for the Steam Mop to cool off before removing the Dirt Grip® pad. NEVER leave the Steam Mop with a damp or wet Dirt Grip pad on any floor for an extended period.
NOTE: The arrow on the water tank cap indicates the locked and unlocked positions.

1. First, remove the water tank cap by turning it counterclockwise to the unlocked position (fig. 4).
2. Using the funnel, add water to the tank, making sure not to exceed the Max Fill line.
3. Replace the water tank cap and turn it clockwise to the locked position.

IMPORTANT: Make sure you DO NOT use the Steam Mop without attaching a cleaning pad and adding water to the tank first. When you are using the Steam Mop for the first time, it might take longer than the normal 30 seconds to start steaming.

IMPORTANT: DO NOT use on unsealed wood or unglazed ceramic floors. On surfaces that have been treated with wax and on some unwaxed floors, the sheen may be removed by the heat and steam action. Test an isolated area of the surface to be cleaned before proceeding. Check the use and care instructions from the floor manufacturer.

4. Pull and twist the quick release cord holder to unwrap the power cord completely. Plug the cord into an electrical outlet. The LED light around the Shark® logo will turn on (fig. 5).
If the light doesn’t illuminate, see Troubleshooting section.

IMPORTANT: When you’re finished with the Steam Mop, unplug it and allow it to cool for a few minutes. After cooling, ALWAYS remove the pad to avoid damage to your floor.

NOTE: If your mop stops producing steam, it could be out of water. Unplug the power cord from the electrical outlet and refill the water tank at any time.

5. It takes approximately 30 seconds for the mop to heat up and for the steam to be ready (fig. 6).
6. Pump the handle a few times in a downward motion. This pumping action will release steam as you mop and allows you to customize the amount of steam you want. Begin mopping with a forward and backward motion. The natural motion of mopping will produce steam (fig. 7).

7. When you need an extra burst of steam to clean a stuck-on stain, you can use the Steam Blaster® feature. Flip the mop head over, then tilt the mop handle down. This will cause the Steam Blaster to emit a concentrated blast of steam onto the stain (fig. 8).

8. When the water tank is empty, the Steam Mop will stop producing steam. Make sure to unplug the Steam Mop before refilling the water tank. Follow the water tank refilling instructions on page 8.

TO SANITIZE* WITH YOUR STEAM MOP

1. Start with a clean pad.
2. Pump the handle a few times in a downward motion.
3. Start mopping on an appropriate sealed hard-floor surface with a forward and backward motion. After three minutes, your unit will be ready to sanitize.
4. Using a forward and backward motion, mop the area to be sanitized. Repeat at least 15 times.

*Sanitization studies were conducted under controlled test conditions. Household conditions and results may vary.

ACCESSORIES

Not all accessories come with all units. For a list of the accessories included with this model, see the enclosed Quick Start Guide.

To purchase additional accessories, visit sharkaccessories.com

SHARK® STEAM ENERGIZED CLEANSER

Combine steam cleaning and cleanser for amazing results.

WASHABLE CLEANING PADS

These pads wipe out tough messes and last up to 20 washes. Featuring a unique bumper design for enhanced edge cleaning.

SANIFIBER® DISPOSABLE CLEANING PADS
Just clean and toss— perfect for germy messes in bathrooms or kitchens.

DIRT GRIP® WASHABLE PADS

These easy-to-attach, reusable pads feature a super-absorbent microfiber for locking in moisture and dirt, and scrubbing material for breaking up tough, stuck-on stains.

MAINTAINING YOUR STEAM MOP

WARNING: To reduce the risk of shock and unintended operation, unplug unit before servicing.

DIRT GRIP® WASHABLE PAD

NEVER wash Dirt Grip pads with bleach, powdered detergent, or fabric softeners as they may damage the pads, or leave a coating that will reduce their cleaning performance and absorbency. Dirt Grip pads should be line-dried or tumble-dried on a low setting, as this will extend the life of the microfiber fabric.

Loose fibers can indicate wearing of the microfiber fabric. DO NOT pull the loose fibers, as this can cause the weave to come undone. Simply trim the loose fibers with scissors.

For best cleaning results, we recommend replacing the Dirt Grip pads every 3 to 4 months following normal use. As with any fabric, dirt particles, grease, friction, and repeated washing can cause the fibers to break down, and you may notice an increase in the effort needed to push or pull the mop.

AFTER USE AND STORAGE

1. Unplug the cord from the wall outlet, and wrap the cord around the cord hooks. Lock the Steam Mop in an upright standing position by raising the handle until the pole is standing straight up, perpendicular to the ground.

2. After cleaning, wait 2 to 3 minutes to let the pad cool before touching it. When cool, remove pad from mop head to avoid damage to your floors. Remove the pad by stepping on the tab and lifting off the mop head, or by carefully pulling the pad off the mop head.

3. With the unit locked in the upright standing position, store it in a closet or the corner of a room.

TROUBLESHOOTING GUIDE

WARNING: To reduce the risk of shock and unintended operation, turn off power and unplug unit before servicing.

The Steam Mop will not turn on.

• The Steam Mop should be securely plugged into an electrical outlet.
• Check the fuse or circuit-breaker.
• If your unit still doesn’t work, give us a call at: 1-800-798-7398.

The Steam Mop will not make steam.

• Make sure there is water in the tank. To add water, follow the instructions on page 8.
• If the water tank is full, prime the mop by pumping the handle in a downward motion a few times to release steam.

The Steam Mop leaves water on the floor.

• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad attached.
• If you are using tap water, we recommend switching to distilled water.
• Make sure that the cap is securely locked on the water tank.

The Steam Mop leaves white spots on the floor.

• DO NOT leave the Steam Mop on the floor with a damp or wet cleaning pad attached.
• If you are using tap water, we recommend switching to distilled water.

Floors are cloudy, streaky, or spotty after steaming.

• The Dirt Grip® pad might be dirty. Change to a new pad.
• If you washed the pad with powder detergent, then the pad might have residual detergent left on it. Wash it again with liquid detergent.
• If you are cleaning in a kitchen area where there might be a buildup of grease, then use a degreasing agent such as an all-purpose cleaner or dish soap and paper towels to clean the area first.
• You might have left the mop in the same spot for too long.
• If you are using tap water, we recommend switching to distilled water.
• This might be residue on the floor from previous cleanings. Clean with the Steam Mop a few more times to remove any residue.

The Steam Mop is hard to push.

• Make sure the Dirt Grip pad is properly attached.

ONE (1) YEAR LIMITED WARRANTY

The One (1) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of one (1) year from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to one (1) year from the original purchase date.
2. I n the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.

SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $24.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.
How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.
This Owner’s Guide is designed to help you get a complete understanding of your new Shark® M2 Pro Steam Mop.
SharkNinja Operating LLC
US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7

1-800-798-7398
sharkclean.com

Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
For SharkNinja U.S. Patent information, visit sharkninja.com/uspatents

© 2020 DIRT GRIP, SANIFIBER, SHARK, and STEAM BLASTER are registered trademarks of SharkNinja Operating LLC.
S3104_IB_E_MP_Mv1_2011XX
PRINTED IN CHINA

S3101 / S3104 FAQs

CAN I USE THE STEAM MOP ON ALL FLOOR SURFACES?****

The steam mop is designed for use on most hard floor surfaces. We recommend that you first test an isolated area of the floor surface to be cleaned as well as review the use and care instructions from your floor manufacturer. Surfaces/Material where the steam mop should not be used: 1. Wax polished furniture or floors. 2. Unsealed or unglazed ceramic floors, unsealed wooden and wax floors and some no wax floors. 3. In cases of surfaces treated with wax and some no-wax floors, the sheen may be removed by heat or steam action of the unit. Test an isolated are of flooring first to see if sheen is affected. Steam mops are ideal for: See Manual for usage instructions 1.Laminate 2.Bamboo 3.Hardwood 4.Marble 5.Tile 6.Stone

CAN I USE OR ADD A CLEANING SOLUTION TO THE WATER TANK OR APPLY TO THE PADS?****

Shark Steam Mops are designed to deliver effective, chemical-free cleaning and sanitization with just ordinary tap water. Using any type of cleaning solution, perfumed oils or other chemical cleaner with your steam mop is not recommended. These products can have damaging affects to your steam mop and defeat the benefit of chemical-free cleaning. Do not use anything other than water in the unit. Shark recommends using distilled water in your steam mop. Shark’s water filtration bottle is also recommended to extend your mop’s life and reduce the potential build-up of hard water residue in the unit which may contribute to steam performance issues.

CLEANING TIPS****

1. Always sweep or vacuum floors prior to use to remove all lose dirt and debris from the floor surface.
2. Wash pads prior to first use to remove any loose lint that may have occurred in packaging or transport.
3. Select the appropriate steam setting for your cleaning needs: DUST- light steam for quick dusting; MOP – Normal everyday steam cleaning; SCRUB – Heavy cleaning (will leave floors damp) and for use with Carpet Glider. 4.Steam your floors with a forward and backward motion.

PRODUCT CARE: PADS:****

Wash the pads with liquid detergent (not powder), as powder can leave a residue behind on the pad. Avoid use of bleach and fabric softeners when washing pads. Line dry or dry on a low dryer setting. For best pad performance, we recommend replacing pads every 2-3 months if pads are used and washed 3 or more times/week. Order on-line at www.sharkclean.com or call 1-800-798-7398.

PRODUCT CARE: MOP: DECALCIFYING YOUR STEAM MOP****

Calcification and mineral deposits can build up and impact the performance of your steam mop over time. We recommend using distilled water and/or Shark’s Water filtration bottle to extend the life of your steam mop. Order the Shark Water Filtration Bottle on-line at www.sharkclean.com or call 1-800-798-7398.

HOW LONG WILL IT TAKE MY STEAM MOP TO HEAT UP?****

The steam mop is ready to clean in about 30 seconds.

CAN THE CUSTOMER USE DETERGENT ON THE CLEANING AREA?****

The steam mop is designed to provide effective, chemical free cleaning without the use of cleaners or detergents. For further information on the use of cleaning solutions with Shark Steam mops, please reference ” Can I add a cleaning solution solution to the water tank or apply to the pads?”

WHY SHOULD THE PADS BE WASHED PRIOR TO USE?****

It is important to wash the pads in order to remove any loose lint or fibers from the pad that might have occurred in packaging or in transport. Pads should be washed with liquid detergent (not powder), as powder can leave a residue behind. Avoid bleach and fabric softeners as well. Dry pads on a low dryer setting or line dry.

HOW LONG WILL THE PADS LAST?****

Frequency of use, the type of cleaning (heavy/light) and how often the pads are washed and dried all determine the life of the pads and when new pads are required. Under normal household conditions, using the mop for routine cleaning a few times per week, we recommend new pads every 2-3 months.

HOW AND WHEN SHOULD I USE THE CARPET GLIDER?****

The Carpet Glider should be used with the all-purpose head to groom and freshen your carpet and area rugs by lightly applying steam to the carpet or rug fibers. To use, attach the Mop Head and place on the Carpet Glider attachment. Press the ON/STANDBY button three times to select the Scrub Steam Setting. When your mop is ready, steam carpets with a back and forth motion.

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