Yealink IP Phones Shortcuts Guide

**Yealink IP Phones

**

Line Button Status Lights

Unlit: The line is available for a new call.
Solid green: The line has an active call.
Slow flashing green: The line has a call on hold.
Fast flashing green: The line has an incoming call or call waiting.

Making Calls

To an internal extension

Pick up the handset or press the speaker key and dial the extension number.

To an external number

Pick up the handset or press the speaker key and dial the 10- or 11-digit phone number.

To an international number

Pick up the handset or press the speaker key and dial 011, then the country code and phone number.

To emergency services

Pick up the handset or press the speaker key and dial 911.

Receiving Calls

Answering a call

Pick up the handset or press the Answer softkey or the speaker key when it rings.

Answering a call waiting

Press the Answer softkey when you hear the call waiting beep.

Sending a ringing call to voicemail

Press the Reject softkey.

Ending Calls

One call in progress

If the call is active, hang up the handset, or press the Speaker key.
If the call is on hold, press the EndCall softkey

Multiple calls in progress

Use the Up and Down keys to select the call you wish to end, then press the EndCall softkey.

Placing Calls on Hold

Putting a call on hold

Press the Hold softkey to place a call on hold.
Press the Resume softkey to retrieve a held call.

Placing a new call with an active call

Press the Hold softkey to place the active call on hold, then press the NewCall softkey and dial the new phone number.

Switching between held calls

Press the corresponding Line key to retrieve the held call, or use the Up and Down keys to select the call you wish to retrieve. Press the Resume softkey. If there this one active call and one held call, press the Swap softkey. The current active call is automatically put on hold.

View details of ca

lls in progress

Use the Up or Down arrow keys to see phone numbers and call durations for each currently active or held call.

Three-Way Conferencing

Starting a conference call

Press the Conf softkey to place the active call on hold. Enter the second internal or external number you wish to call. Press the Conf softkey when the second party picks up to conference the two calls together. If there this one active call and one held call, press the Conf softkey to conference the two calls together.

Stopping a conference call

Press the Split softkey to split the conference call into two individual held calls. Use the Up and Down keys to select the call you wish to retrieve then press the Resume softkey or press a slow flashing green line key to retrieve the corresponding call.
Press the EndCall softkey to drop the conference call and end both calls.

Transferring Calls

Attended transfer (two-step)

Press the TRAN softkey to place the call on hold. Dial the extension number and wait until the second party answers, then press the TRAN softkey again or press the Endcall softkey then the Resume softkey to reconnect with the original call.

Transfer to an user extension’s voicemail

Press the TRAN softkey to place the call on hold, dial ** followed by the extension number. Press TRAN softkey again.

Call park

Press the TRAN softkey to place the call on hold. Dial *41 , followed by the desired parking spot number and then the #* key.
To retrieve a call, dial 41 , followed by the parking spot number and then the # key.
_ Note:** the parking spot number can be any number _between 1-4 digits and must be used to retrieve the call.

Call Forwarding

Turn on call forwarding

Pick up the phone and dial *72. Wait for the prompt,
and then dial the phone number that will receive
forwarded calls followed by #. The system will confirm
the number you have entered.

Disable call forwarding

Pick up the phone and dial *73#. Wait for the
confirmation prompt.

Accessing and Updating Voicemail

Listening to voicemail

Press the Message key, and then follow the menu prompts.

Recording/updating your greeting

Select Option 5 from the voicemail menu, then select Option 1.

Recording/updating your name

Select Option 5 from the voicemail menu, then select Option 2.

Changing your PIN

Select Option 5 from the voicemail menu, then select Option 3.

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