Software Repair Assistant Manual for DuraXV

Software Repair Assistant Manual for DuraXV

© 2015 Kyocera Corporation. All rights reserved. KYOCERA is a registered trademark of Kyocera Corporation. All other trademarks are the property of their respective owners.

Preparation

Ensure that the following system requirements are met prior to installation of the Software Repair Assistant (SRA):

• Windows 7, 8, 8 1 both 32 bit and 64 bit If you are using Windows 8 or Windows 8 1, please click the Desktop icon and start this repair process
• High Speed Internet connection, proxy server and VPNs are not supported
• The USB mode of your phone should be set to “Ask On Plug ” To change the settings to “Ask On Plug,” press “MENU” on Home Screen ≥Settings & Tools ≥ USB Mode, then select “Ask On Plug ” Please do NOT change the USB setting mode until the Software Upgrade Process is finished.

Figure 1 Ask On Plug

• Confirm your phone is charged more than three levels

Figure 2 Battery Level Indicator

• This two-part process takes up to 3 minutes for download and approximately 7 minutes for installation The process could take up to 20 minutes, depending on the PC and
  network performance

• If you see the following error pop-up, installation has failed because of a Windows error or file download error Please unplug the USB cable and plug it in again

Figure 3 Installation Error

Install the Software Repair Assistant

If you have already installed this tool on your PC, close “Upgrade Tool Monitor ”

• Step 1: Click the “Upgrade Tool Monitor” icon on the task tray
• Step 2: Select “Close”

Figure 4 Upgrade Tool Monitor Menu

• Step 3: Connect only one phone to the PC
• Step 4: If AutoPlay is presented, click “Run TL-Bootstrap exe,” otherwise open CD-ROM drive and click “TL-Bootstrap exe ”

Figure 5 Run TL-Bootstrap exe from AutoPlay

Figure 6 Run TL-Bootstrap exe from Computer

Figure 7 Run TL-Bootstrap exe from CD-ROM drive

If you see the following pop-up, click “Yes ”.

Figure 8 User Account Control

If you see the following pop-up, ignore it.

Figure 9 Installation Error Message

• Step 5: Proceed with the USB driver installation

Figure 10 Confirmation message window

Figure 11 Progress of Driver download

Figure 12 Progress of Driver installation

Figure 13 License Agreement

Figure 14 Tool Installation Window

Figure 15 Installation Complete

Please wait until the download progress shown in Figure 16 is complete, then go to section 3

Figure 16 Progress Window

If the USB Driver installation process does not start, please confirm that you have a working
internet connection If proxy or VPNs are used, please contact your network administrator.

If you see the following pop-up, refer to Appendix 4-1.

Figure 17 Installation Failed

If network connection fails during this process, you will see a pop-up (Figure 18) Refer to
Appendix 4-2.

Figure 18 Connection Error

If you see the following pop-up, refer to Appendix 4-2.

Figure 19 Notification Pop-up

Figure 20 Download Failure

If you see the following pop-up, ignore it.

Figure 21 Installation Error Message

Execute Software Repair Assistant: Software Repair

•  Step 6: Select “Repair Assistant” at the left of Figure 22.

Figure 22 Software Rapair Assistant Monitor

• Step 7: Select “Run Repair Assistant” button on Figure 23.

Figure 23 Run Repair Assistant

• Step 8: Click the “REPAIR [PHONE NUMBER]” button (Figure 24).

Figure 24 Repair button

• Step 9: Click “OK” to start the Software Repair process (Figure 25) Do not unplug or turn off your phone during this process.

Figure 25 Notification pop-up window

• Step 10: Click the “Close” button after “Repair Complete” is displayed (Figure 26).

Figure 26 Repair complete window

If the download fails, click the “OK” button and start the download process from Step 8 again

Figure 27 Download failed

Appendix (4-1): Uninstall the Old USB Driver

• Open “Programs and Features” (Figure 28) on your PC from Control Panel ≥ All Control
  Panel Items

• Select “KYOCERA USB Modem KC02US Driver,” right-click it, and select ““Uninstall” to
  uninstall the old driver

• Follow the steps in “Installation the Software Repair Assistant” and “Execute the Software
  Repair Assistant”

Figure 28 Uninstall old USB driver

Appendix (4-2): Manual Launch

Please launch the Software Repair Assistant, following the below steps

• Click the “Upgrade Tool Monitor” icon on the task tray (Figure 29)
• Select “Launch Assistant” (Figure 30)
• If you see the Notification pop-up (Figure 31), click “OK ”
• Go to “Execute Software Repair Assistant: Software Repair”.

Figure 29 Upgrade Tool Monitor Icon

Figure 30 Upgrade Tool Monitor Menu

Figure 31 Notification pop-up

Software Repair Assistant Manual for DuraXV – Optimized PDF
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