Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User Manual

June 2, 2024
Shark

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

THANK YOU
for purchasing the Shark® Anti Hair Wrap & DuoClean® Cordless Vacuum

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
ManualTIP: You can find
the model and serial
numbers on the QR
code label which is
located on the bottom
of the dust cup.

sharkclean.co.uk/register-guarantee
0800 862 0453
Scan QR code using mobile device
To benefit from your product’s extended guarantee,
simply register your purchase at:
Please note, products purchased directly from
Shark® are automatically registered.

PLEASE READ CAREFULLY AND KEEP FOR
FUTURE REFERENCE.
This instruction manual is designed to help
you get a complete understanding of your
new Shark DuoClean® Cordless Vacuum.
If you have any questions, please call the
Customer Service line on 0800 862 0453.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
ManualThis marking indicates that this product should not be disposed with other
household wastes throughout the EU. To prevent possible harm to the
environment or human health from uncontrolled waste disposal, recycle it
responsibly to promote the sustainable reuse of material sources. To return
your used device, please use the return and collection systems or contact
the retailer where this product was purchased. They can take this product
for environmental safe recycling.

IMPORTANT SAFETY INSTRUCTIONS
FOR HOUSEHOLD USE ONLY • PLEASE READ ALL INSTRUCTIONS
BEFORE USING THIS VACUUM.
To reduce the risk of shock and unintended operation, turn off power
and remove the ION Power Pack battery before servicing.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY,
OR PROPERTY DAMAGE:

  1. This vacuum consists of a motorized
    nozzle, wand, and handheld vacuum.
    These components contain electrical
    connections, electrical wiring, and
    moving parts that potentially present
    risk to the user.

  2. Before each use, carefully inspect
    all parts for any damage. If a part is
    damaged, discontinue use.

  3. Use only identical replacement parts.

  4. This vacuum contains no serviceable parts.

  5. Use only as described in this manual.
    DO NOT use the vacuum for any
    purpose other than those described
    in this manual.

  6. With the exception of the filters and dust
    cup, DO NOT expose any parts of the
    vacuum to water or other liquids.

  7. DO NOT allow the appliance to be
    used by children. Keep the appliance
    and its cord out of reach of children.
    Do not allow to be used as a toy. Close
    supervision is necessary when used near
    children. Cleaning and user maintenance
    shall not be done by children.
    GENERAL USE

  8. This appliance can be used by persons
    with reduced physical, sensory or
    mental capabilities or lack of experience
    and knowledge if they have been given
    supervision or instruction concerning
    use of the appliance in a safe way and
    understand the hazards involved.

  9. Always turn off the vacuum before
    connecting or disconnecting any current
    carrying hoses, motorized nozzles,
    chargers, batteries, or other electrical
    or mechanical parts.

  10. DO NOT handle plug or vacuum with
    wet hands.

  11. DO NOT use without dust cup, filters,
    and brush-roll in place.

  12. Only use Shark® branded filters and
    accessories. Use of non-Shark® parts may
    invalidate your guarantee.

  13. DO NOT put any objects into nozzle
    or accessory openings. DO NOT use
    with any opening blocked; keep free
    of dust, lint, hair, and anything that
    may reduce airflow.

  14. DO NOT use if nozzle or accessory
    airflow is restricted. If the air paths or
    the motorized floor nozzle become
    blocked, turn the vacuum off. Remove
    all obstructions before you turn on the
    unit again.

  15. Keep nozzle and all vacuum openings
    away from hair, face, fingers, uncovered
    feet, or loose clothing.

  16. DO NOT use if vacuum is not working as
    it should, or has been dropped, damaged,
    left outdoors, or dropped into water.

  17. Use extra care when cleaning on stairs.

  18. DO NOT leave the vacuum unattended
    while powered on.

  19. When powered on, keep the vacuum
    moving over the carpet surface at
    all times to avoid damaging the
    carpet fibers.

  20. If you have delicate or wool carpets,
    particularly loop pile, please try the
    vacuum on a hidden area first to ensure
    the spinning brush-rolls do not damage
    or unpick carpet fibres.

  21. DO NOT place vacuum on unstable
    surfaces such as chairs or tables.

  22. DO NOT use to pick up:
    a) Liquids
    b) Large objects
    c) Hard or sharp objects (glass, nails,
    screws, or coins)
    d) Large quantities of dust (including
    drywall, fireplace ash, or embers).
    DO NOT use as an attachment to
    power tools for dust collection.
    e) Smoking or burning objects (hot
    coals, cigarette butts, or matches)
    f) Flammable or combustible materials
    (lighter fluid, gasoline, or kerosene)
    g) Toxic materials (chlorine bleach,
    ammonia, or drain cleaner)

  23. DO NOT use in the following areas:
    a) Poorly lit areas
    b) Wet or damp surfaces
    c) Outdoor areas
    d) Spaces that are enclosed and may
    contain explosive or toxic fumes or
    vapors (lighter fluid, gasoline,
    kerosene, paint, paint thinners,
    mothproofing substances, or
    flammable dust)

  24. Turn off the vacuum before plugging in
    or unplugging the charger.

  25. Turn off the vacuum before any
    adjustment, cleaning, maintenance or
    troubleshooting.

  26. During cleaning or routine maintenance,
    DO NOT cut anything other than
    hair, fibers, or string wrapped around
    the brush-roll.

  27. Allow all filters to air-dry completely
    before replacing in the vacuum to
    prevent liquid from being drawn into
    electric parts.

  28. DO NOT modify or attempt to repair
    the vacuum or the battery yourself,
    except as indicated in this manual.
    DO NOT use the battery or vacuum
    if it has been modified or damaged.
    Damaged or modified batteries may
    exhibit unpredictable behavior resulting
    in fire, explosion or risk of injury.

  29.  Turn off all controls before unplugging.

  30. Always turn off this appliance before
    connecting or disconnecting motorized
    nozzle or hand tool.
    BATTERY PACK

  31. The battery is the power source for
    the vacuum. Carefully read and follow
    all charging instructions.

  32. To prevent unintentional starting, ensure
    the vacuum is powered off before picking
    up or carrying the vacuum. DO NOT
    carry the appliance with your finger
    on the power switch.

  33. Use only Dong Kun chargers
    DK33-288080H-B or Yinli
    YLS0483A-U2880802. Use of an
    incorrect charger may result in no
    charging, and/or unsafe conditions.
    Use only Shark® battery XSBT700EU.

  34. Keep the battery away from all metal
    objects such as paper clips, coins, keys,
    nails, or screws. Shorting the battery
    terminals increases the risk of fire
    or burns.

  35. Under abusive conditions, liquid may
    be ejected from the battery. Avoid
    contact with this liquid, as it may
    cause irritation or burns. If contact
    occurs, flush with water. If liquid
    contacts eyes, seek medical help.

  36. Battery should not be stored at
    temperatures below 37.4°F (3°C)
    or above 104°F (40°C) to maintain
    long-term battery life.

  37. DO NOT charge battery at temperatures
    below 40°F (5°C) or above 104°F (40°C).

  38. Store the appliance indoors. DO NOT use
    or store it below 37.4°F (3°C). Ensure the
    appliance is at room temperature before
    operating.

  39. DO NOT expose the battery to fire
    or temperatures above 265°F (130°C)
    as it may cause explosion.

ASSEMBLING YOUR SHARK® VACUUM CLEANER

  1. Insert the wand into the floor nozzle, pressing it in until it clicks securely into place.
  2. Insert the handheld vacuum into the top of the wand, pressing it in until it clicks securely into place.
    For proper operation, ensure all components are completely connected and clicked into place..

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

WARNING: This vacuum does not stand up on its own. For storage instruction please refer to page 11.

USING YOUR LITHIUM ION POWER PACK BATTERY

The Lithium Ion Power Pack battery does not come fully charged. Prior to first use, charge completely.
During first use, run the battery down until it is completely out of power. This will condition the battery.

LED BATTERY POWER AND CHARGING INDICATORS

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

RECYCLING YOUR LITHIUM ION POWER PACK BATTERY

This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a
charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
When your Lithium ION Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with
local regulations. In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid
waste stream. Return spent power packs to an authorised recycling center or to retailer for recycling. Contact
your local recycling center for information on where to drop off the spent power pack

NOTE: A complete charge takes approximately 3 hours. The Lithium Ion Power Pack, like all lithium-Lithium Ion batteries,

CHARGING YOUR LITHIUM ION POWER PACK BATTERY

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

Plug the Lithium Ion Power Pack Charger into
a wall socket.

Remove the handheld vacuum from the wand
by pressing the Wand Release button and pulling
up. Plug the charger into the charging port on the
handheld vacuum.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

To remove the battery, squeeze the Battery
Release Button and slide backwards. Plug the
charger into the charging port on the battery.

To put the vacuum in storage mode, press
the Unlock latch while folding the handheld
vacuum forward until the wand clicks and locks.
Plug the charger into the charging port on the
handheld vacuum.

USING SMART RESPONSE TECHNOLOGY

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

Slide switch to the top to turn off power.
To begin vacuuming, slide switch to the
desired setting.

Hard Floor/Small Area Rugs
Use this setting to clean floors and small area rugs.

Carpet
Use this setting to pick up debris below the surface
of your carpets.

For an added boost in power, pull the Trigger
on the handheld vacuum. Release it to return
to Ion Power Mode.
Boost mode is available in both Carpet and Hard
Floor setting

CLEANING MODES

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

To clean floors, place foot on floor nozzle and tilt handheld vacuum back.

NOTE: Brush-roll will only engage when the handheld vacuum and wand are tilted back.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

Press the wand release button to lift the handheld
vacuum off the wand. Great for cleaning stairs
and furniture, and other above floor areas
with accessories.

Stand the vacuum upright and press the nozzle
release button where the bottom of the wand
meets the nozzle. Lift upward to detach.
Great for cleaning baseboards, ceiling fans, window
sills, and other hard-to-access areas.

NOTE: All accessories are compatible with both the wand and the handheld vacuum.

USING THE FLEXOLOGY® WAND

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

Press the Flexology® Wand Unlock Latch on the
back of the wand then adjust the angle

Adjust the wand to a lower angle to easily clean
under furniture.

FLEXOLOGY® STORAGE

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

To put the vacuum in storage mode, press the
unlock latch while folding the handheld vacuum
forward until the wand clicks and locks.

To take the vacuum out of storage mode, lift up the
handheld vacuum until the wand clicks and locks
in place.

NOTE: Take care whenever folding or unfolding the wand to ensure fingers cannot be caught in the mechanism.

MAINTAINING YOUR VACUUM CLEANER

EMPTYING THE DUST CUP

Press the handvac release button and disconnect
the handheld vacuum from the wand.

To empty the Dust Cup while it is attached to the
handheld vacuum, position the dust cup over a dust
bin and slide the Lid Release slider forward.

REMOVING AND CLEANING THE DUST CUP

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

To remove the dust cup from the handheld vacuum,
press the Dust Cup Release button near the handheld
vacuum nozzle. Tilt the dust cup and lift off to remove.
To empty dust and debris, hold the dust cup over the
bin, then slide the Lid Release slider forward.

Remove debris from the dust screen by tapping it
gently or wiping it with a dry cloth as needed. To
clean the interior of the dust cup, rinse it with water.
Place it on its side to air-dry for at least 24 hours
before reinstalling.

MAINTAINING YOUR VACUUM CLEANER

CLEANING THE FILTERS

To clean filters, rinse them with water only. Allow all filters to air-dry completely for at least 24 hours before
reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once
a month and post-motor filter at least once a year. Tap off loose dirt between washes when needed. More
frequent cleaning may sometimes be necessary with heavy use.

IMPORTANT: DO NOT use soap when cleaning the filters. Use water only.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

Press the dust cup release button and remove the
dust cup. Pull the foam and felt filters out of the
back of the dust cup.

Remove the dust cup. Pull the post-motor filter out
of the handheld vacuum.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

NOTE: To order filters and other parts, visit sharkclean.co.uk

MAINTAINING YOUR VACUUM CLEANER

MAINTAINING THE FLOOR NOZZLE

If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages
or objects caught in the brush-roll.

  1. Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User Manual Turn off the vacuum.
  2. Using a coin, turn locks counterclockwise to open, then lift off cover to access brush-roll.
  3. Clear airway of blockages.
  4. Replace cover by sliding inserts into slots, then pressing down firmly on all sides before turning
    locks clockwise to close. There will be an audible click once the locks are secured.

NOTE: Anti Hair Wrap Technology removes hair from your brush-roll continuously as you vacuum. At times you may see
small amounts of hair around the brush-roll – simply continue vacuuming and the comb and suction will remove
the hair as you clean.

MAINTAINING YOUR VACUUM CLEANER

CHECKING FOR BLOCKAGES

Checking for Blockages in the Handheld Vacuum:Anti Hair Wrap & DuoClean
Cordless Vacuum Cleaner User Manual

  1. Turn off vacuum.
  2. Remove the handheld vacuum from the wand.
  3. Check all intake openings to the dust cup and
    remove any debris or blockage

Checking for Blockages in the Wand:
Flexology® Wand:

  1. Turn off vacuum.

  2. Remove the handheld vacuum and floor nozzle Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User Manual
    from the wand.

  3. Check the clog access on the Flexology® portion
    of the wand by pinching the tabs on either side of
    the hose and lifting the hose out for wand access.

  4. Clear any debris and blockages.

Checking for Blockages in the Floor Nozzle:

  1. Turn off vacuum.

  2. Detach the wand.

  3. Use the edge of a coin to open the three locksAnti Hair Wrap & DuoClean Cordless Vacuum Cleaner User Manual
    on the bottom of the floor nozzle (see page 12).

  4. Remove the cover and tilt back the neck of the
    floor nozzle.

  5. Check the opening and remove any debris or blockage.

  6. Replace cover by firmly pressing down on all sides and
    turn the locks counter clockwise.

TROUBLESHOOTING GUIDE

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
ManualWARNING: To reduce the risk of shock and unintended operation, turn off
power and remove the Lithium Ion Power Pack battery before servicing.

Vacuum is not picking up debris. No suction or light suction. Nozzle light is red.
(Refer to Checking for Blockages section for more information.)

  • Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the
    filters before reinserting in the vacuum.

  • Dust cup may be full; empty dust cup.

  • Check floor nozzle for blockages; clear blockages if required.

  • Remove any string, carpet fibers, or hair that may be wrapped around the brush-roll.

  • Check connection between handheld vacuum and wand for blockages; clear blockages if required. If the
    issue persists, please contact Customer Service.

  • Check clog access in wand for any blockages and clear any debris.

Vacuum lifts area rugs.

  • Make sure you are not engaging boost mode. Take care when vacuuming area rugs or rugs with delicately
    sewn edges.

  • Turn off the unit to disengage the brush-roll and restart with the power/selector switch.

Brush-roll does not spin.

  • Immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure
    the handheld vacuum is tilted back far enough for the brush-roll to engage. If the brush-roll still does not
    spin, please contact Customer Service.

  • If the floor nozzle has headlights and they are not illuminated, there is a connection issue between the
    handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still
    do not illuminate, please contact Customer Service.

Vacuum turns off on its own.
There are several possible reasons for the vacuum turning off on its own, including blockages, battery
issues, and overheating. If vacuum turns off on its own, perform the following steps:

  1. Turn on the vacuum and check the battery indicator lights located on the handheld portion of the
    vacuum. If recharging is needed, plug in while vacuum is in the off position.

  2. Empty dust cup and clean filters (See Emptying the Dust Cup and Cleaning the Filters sections).

  3.  Check wand, accessories, and inlet openings and remove any blockages.

  4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.

  5. Restart with power/selector switch.

NOTE: If vacuum still does not operate properly, contact Customer Service.

Battery Indicator Lights on handheld vacuum are flashing.

  • Bottom LED light is flashing (Fig. A): Battery needs to be charged.

  • Top and bottom LED lights are flashing (Fig. B): Battery temperature is not optimal, so charging is
    temporarily paused. Leave battery plugged in and charging will resume soon.

  • If top 2 or bottom 2 LED lights are flashing (Fig. C, Fig. D), call Customer Service.

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

ADDITIONAL ACCESSORIES AVAILABLE ON SHARK® ACCESSORIES.EU

A 8″ Crevice Tool    Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner
User Manual
B   12″ Crevice Tool
C 18″ Flexi Crevice Tool
D   Flexible Hose
E   Duster Crevice Tool
F Dusting Brush
G   Multi-Angle Dusting Brush
H Anti-Allergen Dust Brush
I   Upholstery Tool
J   Wide Upholstery Tool
K   Pet Multi-Tool
L Motorised Pet Tool
M   Flexology® Under-Appliance Wand
N   Home & Car Detail Kit
O   Precision Duster
P Onboard Tool Clip
Q   Accessory Bag
R   Lithium Ion Battery
S   Lithium Ion Power Pack Charger
T Charging Cord

Anti Hair Wrap & DuoClean Cordless Vacuum Cleaner User
Manual

NOTE: Not all accessories come with all units. Please see the enclosed Quick Start Guide for your unit’s configuration.
To order additional accessories, visit sharkaccessories.com.

FIVE (5) YEAR LIMITED GUARANTEE

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the
product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so
confident about the quality of our products that we give the original product owner an additional manufacturer’s
guarantee of up to five years. (1 year as standard plus 4 years when you register) These terms and conditions relate
to our manufacturer’s guarantee only – your statutory rights are unaffected. Please note that the 5 year guarantee
is available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee . They do not affect your statutory
rights or the obligations of your retailer and your contract with them.
The lithium ion power pack is not covered by the 5 year guarantee (see battery guarantee on next page)

Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration – and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862
0453) is open from 9.00am to 6.00pm Monday – Friday. It’s free to call, and you’ll be put straight through to a
Shark representative. You’ll also find online support at www.sharkclean.co.uk/uk.

How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following
information about your machine:

  • Date you purchased the machine (receipt or delivery note)
  • To register online, please visit www.sharkclean.co.uk/uk/register-guarantee

IMPORTANT

  • Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
  • Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt
    to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
    your guarantee.

What are the benefits of registering my free Shark guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further
agree to receive communications from us, you can also receive tips and advice on how to get the best out of your
Shark vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.

How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark vacuum cleaner is guaranteed for a
total of up to five years for the original owner (12 months plus an extended guarantee of 4 years).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark
guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark® guarantee?

  1. Blockages – For details of how to unblock your vacuum cleaner, please refer to the Operating Manual.

  2. Normal wear and tear such as brush bar, fuse, belt, batteries, hose etc.

  3. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of
    the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.

  4. Use of the vacuum cleaner for anything other than normal domestic household purposes.

  5. Use of parts not assembled or installed in accordance with the operating instructions.

  6. Use of parts and accessories which are not Shark Genuine Components.

  7. Faulty installation (except where installed by Shark).

  8. Repairs or alterations carried out by parties other than Shark or its agents.

  9. The Lithium ION power pack battery. Please see next page for battery guarantee .

  10. Claims for repairs made under the extended manufacturer’s guarantee by anyone other than the original owner
    who registered the product.

What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed or the product has been sold
to a new owner. In this case please contact our free phone customer service help line and ask about our out of
guarantee program, on 0800 862 0453.

Where can I buy genuine Shark® spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find
a full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.co.uk.
Please remember that using non-Shark spares invalidates your guarantee.

TWO (2) YEAR LIMITED BATTERY GUARANTEE

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product
(your “statutory rights”). You can enforce these rights against your retailer. However, at Shark we are so confident
about the quality of our products that we give the original product owner an additional manufacturer’s guarantee
of up to two years. (1 year as standard plus 1 year when you register) These terms and conditions relate to our
manufacturer’s guarantee only – your statutory rights are unaffected. Please note that the 2 year guarantee is
available in all EU countries and in the UK if it stops being an EU country during the guarantee term.
The conditions below describe the prerequisites and scope of our guarantee . They do not affect your statutory rights
or the obligations of your retailer and your contract with them.

Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work
properly for as long as possible. The guarantee it comes with is an important consideration – and reflects how much
confidence the manufacturer has in its product and manufacturing quality.
Every Shark machine comes with a free parts and labour guarantee. Our customer service helpline is 0800 862 0453.
It’s free to call, and you’ll be put straight through to a Shark representative. You’ll also find online support at www.
sharkclean.co.uk/uk.

How do I register my extended Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information
about your machine:

  • Date you purchased the machine (receipt or delivery note)
  • To register online, please visit www.sharkclean.co.uk/uk/register-guarantee

IMPORTANT

  • Both the 12 months and the extended 1 year guarantee will only cover your product from the date of purchase.
  • Please keep your receipt at all times. Should you need to use your extended guarantee we will need your receipt to
    verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate
    your guarantee.

What are the benefits of registering my free Shark® guarantee?
When you register your guarantee we’ll have your details to hand if we ever need to get in touch. If you further agree
to receive communications from us, you can also receive tips and advice on how to get the best out of your Shark
vacuum and hear the latest news about new Shark technology and launches.
If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.

How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for a total
of up to two years for the original owner (12 months plus an extended guarantee of 1 year).
What is covered by the free Shark guarantee?
Repair or replacement of your Shark machine (at Shark’s discretion), including all parts and labour. A Shark guarantee
is in addition to your legal rights as a consumer.

What is not covered by the free Shark® guarantee?

  1. Normal wear and tear.

  2. Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling
    of the vacuum cleaner which is not in accordance with the Shark Operating Manual supplied with your machine.

  3. Use of the vacuum cleaner for anything other than normal domestic household purposes.

  4. Faults caused by use of parts not assembled or installed in accordance with the operating instructions.

  5. Faults caused by use of parts and accessories which are not Shark Genuine Components.

  6. Faulty installation (except where installed by Shark).

  7. Repairs or alterations carried out by parties other than Shark or its agents.

  8. Claims for repairs made under the extended manufacturer’s guarantee by anyone other than the original owner
    who registered the product.

What happens when my guarantee runs out?
Shark does not design products to last for a limited time. We do appreciate that there may be a desire for our
customers to want to repair their vacuum cleaners after the guarantee has elapsed or the product has been sold to
a new owner. In this case please contact our free phone customer service help line and ask about our out guarantee
program, on 0800 862 0453.

Where can I buy genuine Shark® spares and accessories?
Shark spares and accessories are developed by the same engineers who developed your Shark vacuum. You’ll find a
full range of Shark spares, replacement parts and accessories for all Shark machines at www.sharkclean.co.uk.
Please remember that using non-Shark spares invalidates your guarantee.

Euro-Pro Europe Limited
3150 Century Way
Thorpe Park
Leeds
LS15 8ZB
0800 862 0453
sharkclean.co.uk
Illustrations may differ from actual product. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
© 2020 SharkNinja Operating LLC. DUOCLEAN, FLEXOLOGY and SHARK are registered trademarks of SharkNinja Operating LLC.
IZ201UK_IZ251UK_Series_IB_E_MP_200709_Mv1
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