VELOCITY BOILER WORKS 111680-03 Patconnect Bluetooth Adaptor Instruction Manual
- June 12, 2024
- VELOCITY BOILER WORKS
Table of Contents
Instruction Manual
DANGER
Before making any setting changes, installing or servicing this boiler, follow
all instructions including DANGER, WARNING, CAUTION, and NOTICE hazard
notifications found in boiler Installation, Operating and Service Instructions
provided with boiler and available through PAT-Connect app.
NOTICE : Only use the Bluetooth Adaptor while on site.
Never leave the Bluetooth Adaptor on site and connected to boiler.
****
Need help or have a question?
Contact Customer Support at (215)535-8900 111680-03 – 6/23
Introduction
PAT-Connect is a commissioning, diagnostic and service tool consisting of a Bluetooth Adaptor and mobile device app. The app communicates with any Velocity Boiler Works condensing boiler. PAT-Connect is a local service tool with portal data collection and live streaming to enable remote support.
Included with the Bluetooth Adaptor:
Compatible Devices:
Apple device, an iPhone or iPad, running iOS version 13 or newer.
Android device, mobile phone or tablet, running Android version 10 or newer.
Compatible Boilers:
Phantom, Phantom II, Phantom Combi, Phantom-X, Raptor, Raptor Combi Shadow.
PAT-Connect Features:
- Bluetooth Adaptor connects boiler to PAT- Connect App.
- English and Spanish Language.
- Start-up, Troubleshoot and Service Wizards.
- Data logs, Service & status reports sent to cloud.
- Phantom Boiler Control firmware updates.
Portal Features:
- Stores reports, data logs, site photos and alarm history.
- Real-time remote monitoring when signal available.
Velocity Boiler Works Modulating Condensing Boiler
Getting Started
Step 1: Install App
Step 2: Create User Account
Step 3: Connect
Bluetooth Adaptor
Step 4: Using App
Launch App
Before opening the App, connect Bluetooth Adaptor and wait for LED light to
turn solid green.
Demo Mode
When not near a boiler or Bluetooth Adaptor a user may view an Phantom Boiler
Demonstrator Mode to review available options, manuals, and alarm
descriptions
If having trouble
connecting, see Appendix, Specification for Bluetooth Adaptor LED blink codes
and Troubleshooting Tips.
Step 5: Sign into PAT-Connect Web Portal
After you have completed your profile using the PAT-Connect App, Velocity
Boiler Works customer service will send you an invitation to sign into the web
portal where you can view status, service reports and live data when a cell
signal is available.
Web Portal
pat.velocityboilerworks.com
If you do not receive
an invitation email, call customer service at (215)535-8900
Monitoring
On Site
Home screen provides water temperatures supplied to and returning from heating
elements and faucets. At a glance the user is aware of the current demands and
burner status. Additional information is available from Main Data, Controller
Status, Input/Output Status, as well as Zone Panel Status and Sequencer Status
when used.
Remote Support
App offers reports, site photos and data logging to document boiler
performance and aid remote support. Reports, site photos, and logs may be
email and/or stored on devices as pdf or csv files. All files are archived at
portal.
Commissioning/Setup
Start Up Wizard is provided to walk users through most common setup tasks.
Start-up Wizard collects instructions, status, and key parameter adjustment
together to allow required actions to be as easy and successful as possible.
Adjust menus provide
opportunity to adjust advanced settings. Each setting is provided with
adjustable range and detailed explanation.
Troubleshooting
Troubleshooting Wizard is provided to walk users through solving common
issues.
Troubleshooting Wizard collects instructions, status, and key parameter
adjustment together to allow contractors to investigate efficiently, step by
step.
Active Alarm provide
detailed explanation, possible cause and solution to every alarm.
Service
Service Wizard is provided to walk users through most common service tasks.
Service Wizard provides instructions to allow required actions to be as easy
and successful completed.
Resources
Manuals are provided to ensure the user always has complete and the latest
information.
Note : Download the manual to ensure it is available when there is no
cell service and to enable zooming.
Bluetooth Adaptor Update
When new Bluetooth Adaptor firmware versions are available, the user will be alerted with an option to download the new firmware. Select “Ok” and allow the firmware download to complete. After download is complete disconnect and then reconnect Bluetooth Adaptor power and close App and reopen once Bluetooth Adaptor LED is solid green.
Phantom Control Updates
The latest Phantom Controller firmware and default parameters are made
available to the App. When necessary Phantom Controller Firmware or default
parameters may be downloaded in the field.
Appendix
Specifications
Power
24 VDC via DC Barrel Jack: -Power supply: AC 100-240V, 50/60Hz input,
DC 24V 0.3A output 24 VDC via RJ12: -Power supply: DC 24V 0.04A input
24 VAC via RJ45: -Power supply: AC TBD input
Environmental and Regulatory:
- Model: PAT-Connect
- Hardware Version [HVIN]: E2
- Environmental protection: IP10 (Nema 1)
- Flammability: UL94-V0
- Working humidity range: 0-95% (non- condensing)
- Working temperature range: -50oF – 104oF (10oC to 40oC)
Bluetooth Adaptor Blink Codes – Initial Power Up
| LED| Description
---|---|---
| Off| No power connected
| Light Blue| Initializing
| Yellow| Device Firmware Upgrade (DFU) Mode is active (waiting for update
file)
| Purple| DFU Mode is active (receiving update file)
Bluetooth Adaptor Blink Codes – Running Mode
| LED
Modbus Connection between Boiler to Adaptor Status| Description
(Shown in 1st 1/2 second)
---|---|---
| Green| Boiler to Adaptor Communication Detected
| Red| Boiler to Adaptor Communication NOT Detected
| LED
Bluetooth Connection between Adaptor to Smart Devise Status|
Description
(Shown in 2nd 1/2 second)
---|---|---
| Blue| Bluetooth Connection between Adaptor to Smart Device
| Off| No Bluetooth Connection between Adaptor to Smart Device
For example: “Green-Blue” Modbus and Bluetooth communicating.
FCC Statement
This equipment complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This equipment should be installed and operated with
minimum distance 20cm between the radiator and your body.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible
for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates uses and can radiate radio
frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or
television reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or more
of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
IC Statement
This equipment should be installed and operated with a minimum distance of 20
centimeters between the radiator and your body.
This device contains licence-exempt transmitter(s)/receiver(s) that comply
with Innovation, Science and Economic
Development Canada’s licence-exempt RSS(s). Operation is subject to the
following two conditions:
- This device may not cause interference.
- This device must accept any interference, including interference that may cause undesired operation of the device.
This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
Repair Parts
- PAT-Connect Bluetooth Adaptor Kit—————————————————Velocity P/N: 111668-01 PAT-Connect Bluetooth Adaptor (Portable Tool, Connects PAT-Connect App and Portal to: , Phantom, Phantom II, Phantom Combi, Phantom II Combi, Phantom X, Raptor, Raptor Combi Shadow); Carry case, information card; CST Sage Controller J3 Terminals to RJ45 Interface Board (111640-01); Cable 1, RJ12 Straight Cable; Cable 2, RJ45 Split Cable; Cable 3, RJ45 Straight Cable.
- Connected Service Tool Sage J3 Terminals to RJ45 Interface Board——–Velocity P/N: 111640-01 Connected Service Tool Interface Board, used to connect Sage Controller J3 screw terminals to Bluetooth Adaptor or Remote Monitoring System using an ethernet cable.
- Cable 1, RJ12 Straight Cable———————————————————–Show Me Cables P/N: 15-302-003S Standard RJ12 Line Cord, 24AWG, stranded copper conductors, 6 conductors, straight through, PVC jacket, Silver, Standard Boot, 36-inch length.
- Cable 2, RJ45 Split Cable—————————————————————-Velocity P/N: 111662-01 Custom cable has two RJ45 connections on one end and single RJ45 on opposite end. Used to connect Bluetooth Adaptor to Sage equipped boiler’s Boiler to Boiler and Enviracom RJ45 connections, Black, Standard Boots, 24-inch length.
- Cable 3, RJ45 Straight Cable————————————————————Show Me Cables P/N: 530-03 BL Standard Cat5e Ethernet Patch Cable, 24AWG, stranded copper conductors, 8 conductors, straight through, PVC jacket, Blue, Standard Boot, 36-inch length.
Troubleshooting Tips
| Indication | Possible Cause | Corrective Action |
|---|---|---|
| App Will Not Accept New User Account | Cell signal not available. | App requires |
a cell signal to accept a new user profile. User can log in without cell
signal after initial acceptance.
Bluetooth Adaptor LED is OFF| Cables not connected properly.| Sage Controller:
Cable 2, connections to boiler are reverse. Switch RJ45 connections, see page
5.
Phantom II Controller: Cable 1 is not connected. Cable 1 is connected to the
Bluetooth Adaptor center connection, should be to the right side connection,
see page 5.
Wrong Cable.| Cable 1, 2 and 3 must be “straight through” cables.
Boiler is not powered.| Power up boiler.
Bluetooth Adaptor LED Is flashing Red| Sage Control Fail to Connect.| Sage
Slave Address is not set to 1, Panasonic Status screen should show toiler 1″.
If not, go to Panasonic display/Adjust Menu/Sequencer Slave and adjust Boiler
Address to 1. Cycle power to Bluetooth adaptor.
Wiring to Boiler RJ45 boiler connection are disconnected. To fix this use:
“CST Sage J3 Terminals to RJ45 Interface Board”, PN: 111640-01, see page 5.
Failed Cable or connection.| Check cables and cable connections. Replace
cables if necessary.
Erratic number updates or bad data| Bad connection.| Reboot Bluetooth Adaptor
and open App after Bluetooth Adaptor LED has turned green.
App will not connect| Bad connection.| Reboot Bluetooth Adaptor and open App
after Bluetooth Adaptor LED has turned green.
More than one (1) Bluetooth Adaptor is powered.| App can only connect to one
Bluetooth Adaptor. When more than one (1) are available the App will connect
to neither.
Failed to close & reopen App after connection to different Bluetooth Adaptor.|
When two Bluetooth Adaptors are on site, close App and reopen when connecting
to next Bluetooth Adaptor.
App will not connect to Sage Controller| Sage Controller greater than 10 years
old.| Sage controllers older than 2012 (revision 1967. 3212 and 3220) are not
compatible with the App.
Sage Controller with multiple boilers in a peer-to-peer network.| When
connecting boilers arranged in Sage Controller equipped Boiler peer-to-peer
network the Sequencer Master must be disabled. To keep the Sequence Master
enabled, connect the CST directly to the Sage Controller using “CST Sage J3
Terminals to RJ45 Interface Board”, PN: 111640-01. (see page 5) and MB1
terminals. Phantom Controller does not have this issue.