VELOCITY BOILER WORKS 111680-03 Patconnect Bluetooth Adaptor Instruction Manual

Instruction Manual

DANGER
Before making any setting changes, installing or servicing this boiler, follow all instructions including DANGER, WARNING, CAUTION, and NOTICE hazard notifications found in boiler Installation, Operating and Service Instructions provided with boiler and available through PAT-Connect app.
NOTICE : Only use the Bluetooth Adaptor while on site.
Never leave the Bluetooth Adaptor on site and connected to boiler. ****

Need help or have a question?
Contact Customer Support at (215)535-8900 111680-03 – 6/23

Introduction

PAT-Connect is a commissioning, diagnostic and service tool consisting of a Bluetooth Adaptor and mobile device app. The app communicates with any Velocity Boiler Works condensing boiler. PAT-Connect is a local service tool with portal data collection and live streaming to enable remote support.

Included with the Bluetooth Adaptor:

Compatible Devices:
Apple device, an iPhone or iPad, running iOS version 13 or newer.
Android device, mobile phone or tablet, running Android version 10 or newer.
Compatible Boilers:
Phantom, Phantom II, Phantom Combi, Phantom-X, Raptor, Raptor Combi Shadow.

PAT-Connect Features:

• Bluetooth Adaptor connects boiler to PAT- Connect App.
• English and Spanish Language.
• Start-up, Troubleshoot and Service Wizards.
• Data logs, Service & status reports sent to cloud.
• Phantom Boiler Control firmware updates.

Portal Features:

• Stores reports, data logs, site photos and alarm history.
• Real-time remote monitoring when signal available.

Velocity Boiler Works Modulating Condensing Boiler

Getting Started

Step 1: Install App

Step 2: Create User Account
Step 3: Connect Bluetooth Adaptor

Step 4: Using App
Launch App
Before opening the App, connect Bluetooth Adaptor and wait for LED light to turn solid green.Demo Mode
When not near a boiler or Bluetooth Adaptor a user may view an Phantom Boiler Demonstrator Mode to review available options, manuals, and alarm descriptionsIf having trouble connecting, see Appendix, Specification for Bluetooth Adaptor LED blink codes and Troubleshooting Tips.

Step 5: Sign into PAT-Connect Web Portal
After you have completed your profile using the PAT-Connect App, Velocity Boiler Works customer service will send you an invitation to sign into the web portal where you can view status, service reports and live data when a cell signal is available.

Web Portal
pat.velocityboilerworks.com

If you do not receive an invitation email, call customer service at (215)535-8900

Monitoring

On Site
Home screen provides water temperatures supplied to and returning from heating elements and faucets. At a glance the user is aware of the current demands and burner status. Additional information is available from Main Data, Controller Status, Input/Output Status, as well as Zone Panel Status and Sequencer Status when used.

Remote Support
App offers reports, site photos and data logging to document boiler performance and aid remote support. Reports, site photos, and logs may be email and/or stored on devices as pdf or csv files. All files are archived at portal.

Commissioning/Setup

Start Up Wizard is provided to walk users through most common setup tasks.
Start-up Wizard collects instructions, status, and key parameter adjustment together to allow required actions to be as easy and successful as possible.

Adjust menus provide opportunity to adjust advanced settings. Each setting is provided with adjustable range and detailed explanation.

Troubleshooting

Troubleshooting Wizard is provided to walk users through solving common issues.
Troubleshooting Wizard collects instructions, status, and key parameter adjustment together to allow contractors to investigate efficiently, step by step.

Active Alarm provide detailed explanation, possible cause and solution to every alarm.

Service

Service Wizard is provided to walk users through most common service tasks.
Service Wizard provides instructions to allow required actions to be as easy and successful completed.

Resources

Manuals are provided to ensure the user always has complete and the latest information.
Note : Download the manual to ensure it is available when there is no cell service and to enable zooming.

Bluetooth Adaptor Update

When new Bluetooth Adaptor firmware versions are available, the user will be alerted with an option to download the new firmware. Select “Ok” and allow the firmware download to complete. After download is complete disconnect and then reconnect Bluetooth Adaptor power and close App and reopen once Bluetooth Adaptor LED is solid green.

Phantom Control Updates

The latest Phantom Controller firmware and default parameters are made available to the App. When necessary Phantom Controller Firmware or default parameters may be downloaded in the field.

Appendix

Specifications

Power
24 VDC via DC Barrel Jack:  -Power supply: AC 100-240V, 50/60Hz input,
DC 24V 0.3A output 24 VDC via RJ12:  -Power supply: DC 24V 0.04A input
24 VAC via RJ45:  -Power supply: AC TBD input
Environmental and Regulatory:

• Model: PAT-Connect
• Hardware Version [HVIN]: E2
• Environmental protection: IP10 (Nema 1)
• Flammability: UL94-V0
• Working humidity range: 0-95% (non- condensing)
• Working temperature range: -50oF – 104oF  (10oC to 40oC)

Bluetooth Adaptor Blink Codes – Initial Power Up

| LED| Description
---|---|---
| Off| No power connected
| Light Blue| Initializing
| Yellow| Device Firmware Upgrade (DFU) Mode is active (waiting for update file)
| Purple| DFU Mode is active (receiving update file)

Bluetooth Adaptor Blink Codes – Running Mode

| LED
Modbus Connection between Boiler to Adaptor Status| Description
(Shown in 1st 1/2 second)
---|---|---
| Green| Boiler to Adaptor Communication Detected
| Red| Boiler to Adaptor Communication NOT Detected
| LED
Bluetooth Connection between Adaptor to Smart Devise Status| Description
(Shown in 2nd 1/2 second)
---|---|---
| Blue| Bluetooth Connection between Adaptor to Smart Device
| Off| No Bluetooth Connection between Adaptor to Smart Device

For example: “Green-Blue” Modbus and Bluetooth communicating.

FCC Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Any Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator and your body.

IC Statement
This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.
This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic
Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body.

Repair Parts

1. PAT-Connect Bluetooth Adaptor Kit—————————————————Velocity P/N: 111668-01 PAT-Connect Bluetooth Adaptor (Portable Tool, Connects PAT-Connect App and Portal to: , Phantom, Phantom II, Phantom Combi, Phantom II Combi, Phantom X, Raptor, Raptor Combi Shadow); Carry case, information card; CST Sage Controller J3 Terminals to RJ45 Interface Board (111640-01); Cable 1, RJ12 Straight Cable; Cable 2, RJ45 Split Cable; Cable 3, RJ45 Straight Cable.
2. Connected Service Tool Sage J3 Terminals to RJ45 Interface Board——–Velocity P/N: 111640-01  Connected Service Tool Interface Board, used to connect Sage Controller J3 screw terminals to Bluetooth  Adaptor or Remote Monitoring System using an ethernet cable.
3.  Cable 1, RJ12 Straight Cable———————————————————–Show Me Cables P/N: 15-302-003S  Standard RJ12 Line Cord, 24AWG, stranded copper conductors, 6 conductors, straight through, PVC jacket,  Silver, Standard Boot, 36-inch length.
4. Cable 2, RJ45 Split Cable—————————————————————-Velocity P/N: 111662-01  Custom cable has two RJ45 connections on one end and single RJ45 on opposite end. Used to connect  Bluetooth Adaptor to Sage equipped boiler’s Boiler to Boiler and Enviracom RJ45 connections, Black,  Standard Boots, 24-inch length.
5. Cable 3, RJ45 Straight Cable————————————————————Show Me Cables P/N: 530-03 BL  Standard Cat5e Ethernet Patch Cable, 24AWG, stranded copper conductors, 8 conductors, straight  through, PVC jacket, Blue, Standard Boot, 36-inch length.

Troubleshooting Tips

a cell signal to accept a new user profile. User can log in without cell signal after initial acceptance.
Bluetooth Adaptor LED is OFF| Cables not connected properly.| Sage Controller: Cable 2, connections to boiler are reverse. Switch RJ45 connections, see page 5.
Phantom II Controller: Cable 1 is not connected. Cable 1 is connected to the Bluetooth Adaptor center connection, should be to the right side connection, see page 5.
Wrong Cable.| Cable 1, 2 and 3 must be “straight through” cables.
Boiler is not powered.| Power up boiler.
Bluetooth Adaptor LED Is flashing Red| Sage Control Fail to Connect.| Sage Slave Address is not set to 1, Panasonic Status screen should show toiler 1″. If not, go to Panasonic display/Adjust Menu/Sequencer Slave and adjust Boiler Address to 1. Cycle power to Bluetooth adaptor.
Wiring to Boiler RJ45 boiler connection are disconnected. To fix this use: “CST Sage J3 Terminals to RJ45 Interface Board”, PN: 111640-01, see page 5.
Failed Cable or connection.| Check cables and cable connections. Replace cables if necessary.
Erratic number updates or bad data| Bad connection.| Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor LED has turned green.
App will not connect| Bad connection.| Reboot Bluetooth Adaptor and open App after Bluetooth Adaptor LED has turned green.
More than one (1) Bluetooth Adaptor is powered.| App can only connect to one Bluetooth Adaptor. When more than one (1) are available the App will connect to neither.
Failed to close & reopen App after connection to different Bluetooth Adaptor.| When two Bluetooth Adaptors are on site, close App and reopen when connecting to next Bluetooth Adaptor.
App will not connect to Sage Controller| Sage Controller greater than 10 years old.| Sage controllers older than 2012 (revision 1967. 3212 and 3220) are not compatible with the App.
Sage Controller with multiple boilers in a peer-to-peer network.| When connecting boilers arranged in Sage Controller equipped Boiler peer-to-peer network the Sequencer Master must be disabled. To keep the Sequence Master enabled, connect the CST directly to the Sage Controller using “CST Sage J3 Terminals to RJ45 Interface Board”, PN: 111640-01. (see page 5) and MB1 terminals. Phantom Controller does not have this issue.

References

• pat.velocityboilerworks.com

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