cantaloupe Self Service Kiosks Retail and Micro Markets User Manual

June 1, 2024
cantaloupe

cantaloupe Self Service Kiosks Retail and Micro Markets

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How to Install A Replacement Card Reader

  1. Unplug the current credit card reader from the kiosk and power.
  2. Unbox the new credit card reader.
  3. Plug the new credit card reader into the kiosk computer. It should automatically power it on.
  4. Once the card reader says welcome, test a transaction to make sure it connects.

The image shows a card reader mounted on a kiosk. The screen of the card reader displays multiple options including ‘ENGLISH’ and ‘ESPAÑOL’, indicating different language selections. Below these options, the text reads ‘cantaloupe’ and prompts to ‘Tap, insert or Swipe Payment to Begin’. There are also icons indicating contactless payment and card insertion. To the right of the screen, there is a card swipe slot, and below the screen, there is an orange button.

Specifications

Need some help?

Phone| 715.386.2233
Email| contact@cantaloupe.com

Need some help?

FAQ

What should I do if the card reader does not power on automatically?
Check the connection to ensure the card reader is properly plugged into the kiosk computer and the power source. If the issue persists, contact support at 715.386.2233 or email contact@cantaloupe.com.

How do I know if the new card reader is properly installed?
The card reader should display a welcome message once it is powered on. To confirm it’s working, conduct a test transaction.

What are the language options available on the card reader?
The card reader provides options for English (ENGLISH) and Spanish (ESPAÑOL).

Is there a contactless payment option available?
Yes, the card reader supports contactless payments, as indicated by the icon for tap-to-pay on its screen.

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