NINJA AF500UK Air Fryer Instructions

June 1, 2024
Ninja

10.4L Air FryerNINJA AF500UK Air Fryer AF500UK
INSTRUCTIONS

AF500UK Air Fryer

THANK YOU
for purchasing the Ninja® Foodi® Flexdrawer Air Fryer

NINJA AF500UK Air Fryer - QR Codehttps://ninjakitchen.co.uk/register-guarantee/

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TECHNICAL SPECIFICATIONS
Voltage: 220-240V~, 50-60Hz
Watts: 2470W
TIP: You can find the model and serial numbers on the QR code label on the back of the unit by the power cord.

PRODUCT REGISTRATION

Please visit ninjakitchen.co.uk/register-guarantee or call 0800 862 0453 to register your new Ninja® product within 28 days of purchase. You will be asked to provide the store name, date of purchase, and model number along with your name and address.
The registration will enable us to contact you in the unlikely event of a product safety notification.

IMPORTANT SAFEGUARDS

HOUSEHOLD USE ONLY
Read all instructions before using your Ninja® Foodi® Flexdrawer Air Fryer .
When using electrical appliance, basic safety precautions should always be followed, including the following:

WARNINGS

  1. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

  2. Keep the appliance and its cord out of reach of children. DO NOT allow children to use or play with the appliance. Close supervision is necessary when used near children.

  3. DO NOT place or store anything on top of product when in use.

  4. DO NOT place appliance on hot surfaces or near a hot gas or electric burner, on or in a heated oven or hob.

  5. NEVER use electrical socket below counter.

  6. NEVER connect this appliance to an external timer switch or separate remote-control system.

  7. DO NOT use an extension cord.
    A short power-supply cord is used to reduce the risk of children less than 8 years grabbing the cord or becoming entangled and to reduce the risk of people tripping over a longer cord.

  8. To protect against electrical shock DO NOT immerse cord, plugs, or main unit housing in water or other liquid.
    Cook only in the drawer provided.

  9. Regularly inspect the appliance and power cord. DO NOT use the appliance if there is damage to the power cord or plug. If the appliance malfunctions or has been damaged in any way, immediately stop use and call Customer Service.

  10. ALWAYS ensure the appliance is properly assembled before use.

  11. DO NOT cover the air intake vent or air outlet while unit is operating.
    Doing so will prevent even cooking and may damage the unit or cause it to overheat.

  12. Before placing removable drawer into the main unit, ensure drawer and unit are clean and dry by wiping with a soft cloth.

  13. This appliance is for household use only. DO NOT use this appliance for anything other than its intended use. DO NOT use in moving vehicles or boats. DO NOT use outdoors.
    Misuse may cause injury.

  14. Intended for worktop use only. Ensure the surface is level, clean and dry. DO NOT move the appliance when in use.

  15. DO NOT place the appliance near the edge of a worktop during operation.

  16. DO NOT use accessory attachments not recommended or sold by SharkNinja.
    Do not place accessories in a microwave, toaster oven, convection oven, or conventional oven or on a ceramic hob, electric coil, gas burner range or outdoor grill. The use of accessory attachments not recommended by SharkNinja may cause fire, electric shock or injuries.

  17. ALWAYS ensure drawer is properly closed before operating.

  18. When using this appliance, provide at least 15cm of space above and on all sides for adequate air circulation.

  19. DO NOT use the appliance without the removable drawer installed.

  20. DO NOT use this appliance for deep-frying.

  21. Prevent food contact with heating elements. DO NOT overfill when cooking. Overfilling may cause personal injury or property damage or affect the safe use of the appliance.

  22. Socket voltages can vary, affecting the performance of your product.
    To prevent possible illness, use a thermometer to check that your food is cooked to the temperatures recommended.

  23. Should the unit emit black smoke, unplug immediately. Wait for smoking to stop before removing any cooking accessories.

  24. DO NOT touch hot surfaces.
    Appliance surfaces are hot during and after operation. To prevent burns or personal injury, ALWAYS use protective hot pads or insulated oven mitts and use available handles.

  25. Extreme caution must be used when the appliance contains hot food. Improper use may result in personal injury.

  26. Spilled food can cause serious burns.
    DO NOT let cord hang over edges of tables or counters or touch hot surfaces.

  27. The drawer and crisper plate become extremely hot during the cooking process. Avoid physical contact while removing the drawer or plate from the appliance. ALWAYS place drawer or plate on a heat-resistant surface after removing. DO NOT touch accessories during or immediately after cooking.

  28. ALWAYS use two hands and the handles on the sides of the drawers to insert/remove the drawer.

  29. To disconnect, turn off any control to OFF, then unplug from socket when not in use and before cleaning.
    Allow to cool before cleaning, disassembly, putting in or taking off parts and storage.

  30. DO NOT clean with metal scouring pads. Pieces can break off the pad and touch electrical parts, creating the risk of electric shock.

  31. Please refer to the Cleaning & Maintenance section for regular maintenance of the appliance.

| Indicates to read and review instructions to understand operation and use of product.
---|---
| Indicates the presence of a hazard that can cause personal injury, death or substantial property damage if the warning included with this symbol is ignored.
| Take care to avoid contact with hot surface. Always use hand protection to avoid burns.
| For indoor and household use only.

SAVE THESE INSTRUCTIONS

PARTS

NINJA AF500UK Air Fryer - PARTS NOTE : Use the handles on the side when opening and closing the drawer.
NOTE: Place drawer on a heat resistant surface.
To order additional parts and accessories, visit ninjakitchen.co.uk or contact Customer Service at 0800 862 0453.

GETTING TO KNOW THE CONTROL PANEL

NINJA AF500UK Air Fryer - GETTING TO KNOWWhen setting time, the digital display shows HH:MM.

FUNCTION DIAL
MAX CRISP: Best for cooking smaller quantities of frozen food such as French fries and chicken nuggets, which may need a high temperature.
AIR FRY: Use this function to give your food crispiness and crunch with little to no oil.
ROAST: Use the unit as an oven for tender meats and more.
BAKE: Create decadent baked treats and desserts.
REHEAT: Revive leftovers by gently warming them, leaving you with crispy results.
DEHYDRATE: Dehydrate meats, fruits and vegetables for healthy snacks.
PROVE: Create an environment for dough to rest and rise.
OPERATING BUTTONS
ZONE 1 button: Control the output of the left Zone of the drawer.
ZONE 2 button: Control the output of the right Zone of the drawer.
MEGAZONE: Remove the divider to cook in one 10.4l Zone.
TEMP arrows: Use the up and down arrows, on the left of the display, to adjust the cook temperature before or during cooking.
TIME arrows: Use the up and down arrows, on the right of the display, to adjust the cook time in any function before or during the cook cycle
SYNC button: Automatically syncs the cook times to ensure both Zones finish at the same time, even if if they have different cook times.
MATCH button: Automatically matches Zone 2 settings to those of Zone 1 to cook a larger amount of the same food or cook different foods using the same function, temperature and time.
START/STOP button: Press the button to START/STOP the cooking cycle.
Power button: The button turns the unit ON/OFF and stops all cooking functions.
STANDBY MODE: After 10 minutes with no interaction with the control panel, the unit will enter standby mode.
HOLD MODE: Hold will appear on the unit while in SYNC mode. One Zone will be cooking, while the other Zone will be holding until the times sync together.

BEFORE FIRST USE

  1. Remove and discard any packaging material, promotional labels and tape from the unit.

  2. Remove all accessories from the package and read this manual carefully. Please pay particular attention to operational instructions, warnings and important safeguards to avoid any injury or property damage.

  3. Wash the drawer, divider and crisper plates in hot, soapy water, then rinse and dry thoroughly. The drawer, divider and crisper plates are the ONLY dishwasher safe parts.
    However to extend the life of the drawer we recommend hand-washing. NEVER clean the main unit in the dishwasher.

  4. When using this appliance, provide at least 15cm of space above and on all sides for adequate air circulation.

COOKING IN YOUR AIR FRYER

REFERENCE QUICK START GUIDE FOR RECIPES AND COOKING CHARTS
COOKING IN THE MEGAZONE
To turn on the unit, plug the power cord into a wall socket, then press the power button.

Max Crisp
NOTE: There is no temperature adjustment available or necessary when using the Max Crisp function. The temperature is preset to 240°C

  1. Install crisper plates in the drawer, then place ingredients in the drawer, and insert drawer in unit.

  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE.
    Select MAX CRISP.

  3. Use the TIME arrows to set the time in 1-minute increments up to 30 minutes.
    Press START/STOP to begin cooking.

  4. When cooking is complete, the unit will beep and “End” will appear on the display.

  5. Remove ingredients using silicone-tipped tongs/utensils.

Air Fry

  1. Install crisper plates in the drawer, then place ingredients in the drawer, and insert drawer in unit.

  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE.
    Use the dial to select AIR FRY.

  3. Use the TEMP arrows to set the desired temperature.

  4. Use the TIME arrows to set the time in 1-minute increments up to 1 hour.
    Press the START/STOP button to begin cooking.

  5. When cooking is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using silicone-tipped tongs/utensils.

NOTE: During cooking, you can remove the drawer and toss ingredients for even crisping. Cooking will pause when you remove the drawer and re-start when the drawer is re-inserted. If the drawer is removed for more than 10 minutes, cooking will be cancelled.
Roast

  1. Install crisper plates (optional) in the drawer, then place ingredients in the drawer, and insert drawer in unit.

  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE.
    Use the dial to select ROAST.

  3. Use the TEMP arrows to set the desired temperature.

  4. Use the TIME arrows to set the time in 1-minute increments up to 1 hour and in 5-minute increments from 1 to 4 hours.
    Press the START/STOP button to begin cooking.

  5. When cooking is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using silicone tipped tongs/utensils.

Bake

  1. Install crisper plates in the drawer

  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE.Use the dial to select BAKE.
    (optional), then place ingredients in the drawer and insert drawer in unit. NOTE: To convert recipes from a traditional oven, reduce the temperature by 10°C

  3. Use the TEMP arrows to set the desired temperature.

  4. Use the TIME arrows to set the time in 1-minute increments up to 1 hour and in 5-minute increments from 1 to 4 hours.
    Press the START/STOP button to begin cooking.

  5. When cooking is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using silicone tipped tongs/utensils.

Reheat
NOTE: The temperature is preset to 170°C

  1. Install crisper plates in the drawer (optional), then place ingredients in the drawer, and insert drawer in unit.

  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE.Select REHEAT using the dial.

  3. Use the TEMP arrows to set the desired temperature.

  4. Use the TIME arrows to set the time in 1-minute increments up to 1 hour.
    Press START/STOP to begin reheating.

  5. When reheating is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using siliconetipped tongs/utensils.

Dehydrate
NOTE: The temperature is preset to 60°C

  1. Place a single layer of ingredients in the drawer. Then install the crisper plates in the drawer on top of the ingredients and place another layer of ingredients on the crisper plate.
  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE. Select DEHYDRATE using the dial. The default temperature will appear on the display. Use the TEMP arrows to set the desired temperature.
  3. Use the TIME arrows to set the time in 15-minute increments from 1 to 12 hours. Press START/STOP to begin dehydrating.
  4. When cooking is complete, the unit will beep and “End” will appear on the display.
  5. Remove ingredients using siliconetipped tongs/utensils.

Prove
NOTE: The temperature is preset to 75°C.
Set temperature to 35°C for PROVE.

  1. Place dough in the drawer, and insert drawer in unit.

  2. The unit will default to Zone 1. Select MEGAZONE to activate the MEGAZONE.
    The default temperature will appear on the display. Use the TEMP arrows to set the desired temperature.

  3. Use the TIME arrows to set the time in 15-minute increments from 1 to 12 hours.
    Press START/STOP to begin to prove.

  4. When cooking is complete, the unit will beep and “End” will appear on the display.

  5. Remove ingredients using siliconetipped tongs/utensils.
    NOTE: When using PROVE refer to the local food standards authority for recommended food safe temperatures.

COOKING WITH DUALZONE TECHNOLOGY
DualZone Technology utilises two cooking Zones to increase versatility. The Sync feature ensures that, regardless of different cook settings, both Zones will finish ready to serve at the same time.
For detailed instructions on using each function, see pages 13 – 16.

SYNC
To finish cooking at the same time when foods have different cook times, temperatures, or even functions:

  1. Install divider in the middle of the drawer. Place ingredients in the drawer, then insert drawer in unit.
  2. Zone 1 will remain illuminated. Select the desired cooking function using the dial. Use the TEMP arrows to set the temperature, and use the TIME arrows to set the time.
  3. Select Zone 2, then select the desired cooking function using the dial. Use the TEMP arrows to set the temperature, and use the TIME arrows to set the time. NOTE: You can select a different function for Zone 2.
  4. Press SYNC, then press START/STOP  to begin cooking in the Zone with the longest time. The other Zone will display Hold. The unit will beep and activate the second Zone when both Zones have the same time remaining. NOTE: If you decide the food in one of the Zones is done before the cook time is up, you can STOP A ZONE. Select that Zone, then press START/STOP. See page 13 for further instructions.
  5. When cooking is complete, the unit will beep and “End” will appear on the display.
  6. Remove ingredients using silicone-tipped tongs/utensils.

MATCH
To cook a larger amount of the same food, or cook different foods using the same function, temperature, and time:

  1. Install divider in the middle of the drawer. Place ingredients in the drawer, then insert drawer in unit.
  2. Zone 1 will remain illuminated. Select the desired cooking function using the dial. Use the TEMP arrows to set the temperature, and use the TIME arrows to set the time.
  3. Press the MATCH button to copy the Zone 1 settings to Zone 2. Then Press START/STOP begin cooking in both Zones.
  4. “End” will appear on both screens when cooking ends at the same time.
  5. Remove ingredients using siliconetipped tongs/utensils.

Starting both Zones at the same time, but ending at different times:

  1. Select Zone 1, then select the desired function using the dial. Use the TEMP arrows to set the temperature.
  2. Use the TIME arrows to set the time.
  3. Select Zone 2 and repeat steps 1 and 2.
  4. Press START/STOP begin cooking in both Zones.
  5. When cooking is complete in each Zone, the unit will beep and “End” will appear on the display.
  6. Remove ingredients using siliconetipped tongs/utensils.

PAUSING COOKING
Cooking will automatically pause when the drawer is removed. Re-insert drawer to resume cooking.

  1. Select the Zone you would like to stop.
  2. Press START/STOP to end cooking.
  3. “End” will appear on the display.
    Cooking will continue in the other Zone.

NOTE: If during cooking the drawer is removed for longer than 10 minutes, the program will be cancelled. You will need to re-program to resume cooking.

COOKING IN A SINGLE ZONE
To turn on the unit, plug the power cord into a wall socket, then press the power button.
Max Crisp
NOTE: There is no temperature adjustment available or necessary when using the Max Crisp function. The temperature is preset to 240°C

  1. Install divider in the middle of the drawer.

  2. Install crisper plate in the drawer, then place ingredients in the drawer, and insert drawer in unit.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2). Select MAX CRISP.

  4. Use the TIME arrows to set the time in 1-minute increments up to 30 minutes.
    Press START/STOP to begin cooking.

  5. When cooking is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using silicone-tipped tongs/utensils.

Air Fry
NOTE: The temperature is preset to 200°C.

  1. Install divider in the middle of the drawer.

  2. Install crisper plate in the drawer, then place ingredients in the drawer, and insert drawer in unit.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2). Select AIR FRY using the dial.

  4. Use the TEMP arrows to set the desired temperature.

  5. Use the TIME arrows to set the time in 1-minute increments up to 1 hour.
    Press START/STOP to begin cooking. NOTE: During cooking, you can remove the drawer and shake or toss ingredients for evening crisping.

  6. When cooking is complete, the unit will beep and “End” will appear on the display.

  7. Remove ingredients u sing silicontipped tongs/utensils.

Roast
NOTE: The temperature is preset to 190°C

  1. Install divider in the middle of the drawer.

  2. Install crisper plates in the drawer (optional), then place ingredients in the drawer and insert drawer in unit.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2).
    Select ROAST using the dial

  4. Use the TEMP arrows to set the desired temperature.

  5. Use the TIME arrows to set the time in 1-minute increments up to 1 hour and in 5-minute increments from 1 to 4 hours.
    Press START/STOP to begin cooking.

  6. When cooking is complete, the unit will beep and “End” will appear on the display.

  7. Remove ingredients using siliconetipped tongs/utensils.

Bake

NOTE: The temperature is preset to 160°C

  1. Install divider in the middle of the drawer.

  2. Install crisper plates in the drawer (optional), then place ingredients in the drawer and insert drawer in unit.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2).
    Select BAKE using the dial. NOTE: To convert recipes from a traditional oven, reduce the temperature by 10°C.

  4. Use the TEMP arrows to set the desired temperature.

  5. Use the TIME arrows to set the time in 1-minute increments up to 1 hour and in 5-minute increments from 1 to 4 hours.
    Press START/STOP to begin cooking.

  6. When cooking is complete, the unit will beep and “End” will appear on the display.

  7. Remove ingredients using silicone-tipped tongs/utensils.

Reheat
NOTE: The temperature is preset to 170°C

  1. Install divider in the middle of the drawer.

  2. Install crisper plates in the drawer (optional), then place ingredients in the drawer, and insert drawer in unit.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2). Select REHEAT using the dial.

  4. Use the TEMP arrows to set the desired temperature.

  5. Use the TIME arrows to set the time in 1-minute increments up to 1 hour.
    Press START/STOP to begin reheating.

  6. When reheating is complete, the unit will beep and “End” will appear on the display.

  7. Remove ingredients using siliconetipped tongs/utensils.

Dehydrate
NOTE: The temperature is preset to 60°C

  1. Install divider in the middle of the drawer.

  2. Place a single layer of ingredients in the drawer. Then install the crisper plates in the drawer on top of the ingredients and place another layer of ingredients on the  crisper plate.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2). Select DEHYDRATE using the dial. The default temperature will appear on the display.
    Use the TEMP arrows to set the desired temperature.

  4. Use the TIME arrows to set the time in 15-minute increments from 1 to 12 hours. Press START/STOP to begin dehydrating.

  5. When cooking is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using siliconetipped tongs/utensils.

Prove
NOTE: The temperature is preset to 75°C.
Set temperature to 35°C for PROVE

  1. Install divider in the middle of the drawer.

  2. Place dough in the drawer.

  3. The unit will default to Zone 1 (to use Zone 2 instead, select Zone 2). Select PROVE using the dial. The default temperature will appear on the display.
    Use the TEMP arrows to set the desired temperature.

  4. Use the TIME arrows to set the time in 15-minute increments from 1 to 12 hours.
    Press START/STOP to begin to prove.

  5. When cooking is complete, the unit will beep and “End” will appear on the display.

  6. Remove ingredients using siliconetipped tongs/utensils.

CLEANING & MAINTENANCE

The unit should be cleaned thoroughly after every use. Unplug the unit from the plug socket and wait until the unit is fully cooled before cleaning.

Part/Accessory Cleaning Method Dishwasher Safe?
Main Unit To clean the main unit and the control panel, wipe them clean with

a damp cloth
NOTE: NEVER immerse the main unit in water or any other liquid. NEVER clean the main unit in a dishwasher.| No
Drawer, Divider and Crisper Plates| These can be washed in the dishwasher or by hand. If using the dishwasher, ensure parts are not washed on a ‘heavy’ or ‘intensive’ wash cycle. If handwashed  air-dry or towel-dry all parts after use.
To extend the life of the drawer, divider and crisper plates we recommend hand washing them.| Yes

If food residue is stuck on the crisper plates or drawer, place them in a sink filled with warm, soapy water and allow to soak.

HELPFUL TIPS

  1. For consistent browning, make sure ingredients are arranged in an even layer on the bottom of the drawer with no overlapping. If ingredients are overlapping, make sure to move them around, using silicone tongs/utensils, halfway through the set cook  time.

  2. Cook temperature and time can be adjusted at any time during cooking. Simply select the Zone you want to adjust, then press the TEMP arrows to adjust the temperature or the TIME arrows to adjust the time.

  3. To convert recipes from your conventional oven, reduce the temperature by 10°C. Check food frequently to avoid overcooking.

  4. Occasionally, the fan from the air fryer will blow lightweight foods around.
    To alleviate this, secure foods (like the top slice of bread on a sandwich) with cocktail sticks.

  5. The crisper plates elevate ingredients in the drawer so air can circulate under and around ingredients for even, crisp results.

  6. After selecting a cooking function, you can press START/STOP to begin cooking immediately. The unit will run at the default temperature and time.

  7. For best results with fresh vegetables and potatoes, use at least 1 tablespoon of oil. Add more oil as desired to achieve the preferred level of crispiness.

  8. For best results, check progress throughout cooking and remove food when desired level of brownness has been achieved. We recommend using an instant-read thermometer to monitor the internal temperature of meat & fish.

  9. For best results, remove food immediately after the cook time is complete to avoid overcooking.

TROUBLESHOOTING GUIDE

  • My unit won’t turn on?
    Please try plugging into a different socket. Also ensure that an extension cable isn’t being used.

  • How do I adjust the temperature or time while using a single Zone?
    Select the active Zone, then use the TEMP arrows to adjust the temperature or the TIME arrows to adjust the time.

  • How do I adjust the temperature or time while using MegaZone?
    Select the desired Zone, then use the TEMP arrows to adjust the temperature or the TIME arrows to adjust the time.

  • Does the unit need to pre-heat?
    The unit does not need to be pre-heated.

  • Can I cook different foods in each Zone and not worry about cross contamination?
    Yes, both Zones are self-contained with separate heating elements and fans.

  • How do I pause the countdown?
    The countdown timer will pause automatically when you remove the drawer from the unit. Reinsert drawer within 10 minutes to resume cooking or the Zone with the drawer open will be cancelled.

  • Is the drawer safe to put on my worktop?
    The drawer will heat up during cooking. Use caution when handling, and place on heat resistant surfaces only.

  • When should I use the crisper plates?
    Use the crisper plates when you want food to come out crispy. The plate elevates the food in the drawer so that air can flow under and around it to cook ingredients evenly.

  • Why didn’t my food cook fully?
    Make sure the drawer is fully inserted during cooking. For consistent browning, make sure ingredients are arranged in an even layer on the bottom of the drawer with no overlapping. Shake drawer to toss ingredients for even crispiness. Cook temperature and time can be adjusted at any time during cooking. Simply use the TEMP arrows to adjust the temperature or the TIME arrows to adjust the time.

  • Why is my food burned?
    For best results, check progress throughout cooking and remove food when desired level of brownness has been achieved. Remove food immediately after the cook time is complete to avoid overcooking.

  • Why do some ingredients blow around when air frying?
    Occasionally, the fan from the air fryer will blow lightweight foods around. Use wooden cocktail sticks to secure loose lightweight food, like the top slice of bread on a sandwich.

  • Can I air fry wet, battered ingredients?
    Yes, but use the proper breading technique. It is important to coat foods first with flour, then with egg, and then with breadcrumbs. Press breadcrumbs firmly onto the battered ingredients, so crumbs won’t be blown off by the fan.

  • Why is the unit beeping?
    Either the food is finished cooking or it indicates that the other Zone has started cooking.

  • Why did the display screen go black?
    The unit is in standby mode. Press the power button to turn it back on.

  • Why is there an “E” message on the display screen?
    The unit is not functioning properly. Please contact Customer Service at 0800 862 0453.

MANUFACTURER’S GUARANTEE
The Ninja Guarantee
When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “legal rights”). You can enforce your legal rights against your retailer, including Ninja if you bought your Ninja kitchen appliance from ninjakitchen.co.uk. However, at Ninja we are so confident about the quality of our products that we give the owner an additional, free parts and labour manufacturer’s guarantee of up to 2 years.
The guarantee it comes with is an important consideration – and reflects how much confidence the manufacturer has in its product and manufacturing quality.
The manufacturer’s guarantee does not affect your legal rights.
How long are new Ninja machines guaranteed for?
Our manufacturer’s guarantee lasts for one year from the date of purchase as standard, or for two years if you register your purchase with us within 28 days.
How do I register my Ninja guarantee?
If you have purchased your Ninja kitchen appliance directly from ninjakitchen.co.uk your guarantee is registered automatically. If you bought it from anywhere else in the UK, you can register your guarantee online within 28 days of purchase.

IMPORTANT:

  • Keep your receipt if you bought your Ninja kitchen appliance from anywhere except ninjakitchen.co.uk. You will need it to claim under your guarantee.
  • The free Ninja guarantee only applies in the UK.

What are the benefits of registering my free Ninja guarantee?
When you register your guarantee, you will get an extra year of cover. We’ll also have your details to hand if we ever need to get in touch. If you further agree to receive communications from us, you can also receive tips and advice on how to get the best out of your Ninja kitchen appliance and hear the latest news about new Ninja technology and launches.
What is covered by the free Ninja guarantee?
Repair or replacement (at Ninja’s discretion) of your Ninja machine, including all parts and labour.
What is not covered by the free Ninja guarantee?

  • Normal wear and tear.
  • Accidental damage or faults caused by negligent use or care, misuse, neglect, careless operation or handling of the Ninja kitchen appliance which is not in accordance with the Ninja Operating Manual supplied with your machine.
  • Damage caused by use of the Ninja kitchen appliance for anything other than normal domestic household purposes.
  • Damage caused by use of parts not assembled or installed in accordance with the operating instructions.
  • Damage caused by use of parts and accessories which are not Ninja Genuine Components
  • Faulty installation (except where installed by Ninja).
  • Repairs or alterations carried out by parties other than Ninja or its agents.

How can I claim under the free Ninja guarantee?
Contact our customer service helpline on 0800 862 0453. For service hours please visit our website under ‘Contact Us’. It’s free to call, and you’ll be put straight through to a Ninja representative. You’ll also find online support at https://support.ninjakitchen.co.uk/. The Ninja representative will go through some troubleshooting with you, and if we conclude that the item has failed, we will send you a replacement part or a returns label to send the defective item back to us free of charge. When you have delivered the defective product to us, we will send you a replacement. Please remember that the item will need to be boxed when you return it to us. It can be any suitable box, it does not have to be the original packaging.
Where can I buy genuine Ninja spares and accessories?
Ninja spares and accessories are developed by thesame engineers who developed your Ninja kitchenappliance. You’ll find a full range of Ninja spares, replacement parts and accessories for all Ninja machines at www.ninjakitchen.co.uk. Please remember that damage caused by the use of non-Ninja spares may not be covered under your guarantee.

VISIT US ONLINE AT:
ninjakitchen.co.uk
Or follow us on any of our social media pages: For more recipes, visit us using the link below:

http://ninjatestkitchen.eu

NOTE: Save these instructions. Keep for future reference.
This marking indicates this product should not be disposed of with other household waste.
To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources.
To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmentally safe recycling.

SharkNinja Europe Limited
3150 Century Way,
Thorpe Park, Leeds, LS15 8ZB, UK
0800 862 0453
ninjakitchen .co .uk
SharkNinja Germany GmbH,
Rotfeder-Ring 9,
60327 Frankfurt am Main,
Germany
Illustrations may differ from actual product. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.
FOODI and NINJA are registered trademarks in the United Kingdom of SharkNinja Operating LLC.
© 2023 SharkNinja Operating LLC
AF500UK_IB_MP_240207_Mv1

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