X1 Aus Inverters and Batteries

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Product Information

Specifications

• Brand: Solax Power

• Location: Australia and New Zealand

• Warranty: Standard 5 years, extendable to an additional 180
  months

• Scope: Inverters and batteries

Product Usage Instructions

Warranty Scope

Consumers are entitled to:

1. Contact Solax official distributors/installers for warranty
   claims.

2. Get a replacement for major failures at Solax’s cost.

3. Have goods repaired or replaced for quality issues at Solax’s
   cost.

4. Have the costs of servicing (labour) covered for warranty
   claims.

Warranty Period

The standard warranty period is at least 5 years from the date
of commissioning. An extended warranty of up to 180 months is
available for purchase within 12 months from the warranty
commencement date.

Considerations when making a warranty claim

Consumers must substantiate the claim and meet the conditions.
Proof of payment for warranty extension (if applicable) and full
payment to Solax are required for warranty service.

Warranty Registration

All goods must be registered for warranty claims.
Suppliers/installers provide end-users with a registration
certificate, and end-users can register on the Solax website.

Frequently Asked Questions (FAQ)

Q: Can the warranty be transferred to a new owner?

A: No, the warranty is only valid for the original owner of the
installed Solax products.

Q: What costs are covered under the warranty?

A: The warranty covers repair and replacement costs, including
labour associated with the claim. However, transportation, travel,
accommodation costs, and compensation for damages are not
included.

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SOLAX POWER AUS
SOLAX WARRANTY TERMS AND CONDITIONS
Page 1 of 8

These warranty terms and conditions apply to the original installation of Solax Power products in Australia. The warranty holder is the first and original owner of the installed Solax goods/products and is not transferrable.
This warranty governs the repair and replacement of SolaX Power inverters and batteries (“inverters” and “batteries”).* Consumers wishing to make a claim under this Warranty Policy must abide by the procedures and requirements set forth herein. SolaX Power Co Ltd (“Solax”) may, in its sole discretion, reject the repair or replacement of any inverter not returned in accordance with the terms and conditions.
This warranty applies exclusively for goods purchased and installed in Australia and New Zealand.

1. Warranty Scope

(a)

Consumers are entitled:

(i)

Contact the Solax official distributors/installers for warranty claims;

(ii)

to a replacement of the goods for a major failure at Solax’s cost;

(iii)

to have the goods repaired or replaced if the products fail to be of

acceptable quality and the failure does not amount to major failure at

Solax’s cost; and

(iv)

Solax covering the costs of servicing (labour) associated with the

warranty claim and alleged faulty good.

(b)

The warranty includes the cost of work and material necessary to regain

faultless functioning goods. All other costs, particularly transports, travel- and

accommodation cost of Solax personnel as well as customer’s own costs are

not included in the warranty. Furthermore, claims for compensation for direct

or indirect damages arising from the defective inverter are not covered by the

warranty.

2. Warranty period

(a)

The standard warranty period for goods is at least 5 years. **

(b)

The warranty period commences from the date on which the goods are

commissioned by the installer or customer’s agent.

(i)

For all goods , the warranty effective after the date of invoice

commencing, 6 months after the production date or starting from the

day of the successful completion of the commissioning , whichever

comes earlier.

(c)

An extended warranty period of an additional 180 months is available for

purchase up to 12 months from the warranty commencement date.

(d)

Repair and replacement services apply only to goods within their warranty

period or extended warranty period, as applicable.

Page 2 of 8

3. Considerations when making a warranty claim
Consumers should contact their installer without delay. Solax will not cover the power lost cost due to customers ‘ delay . This will expedite the resolution of the claim. The Installer will get in touch with Solax regarding the warrant process . If preferable , the Consumer may also deal with the warranty claim directly with Solax.The procedure in the event of a warranty claim must be agreed with Solax . This is the only way of ensuring that the warranty services remain free of charge for the claimant.
It is the responsibility of the Consumer to substantiate the warranty claim and show that the conditions are met. In particular, details referred to below at clause 4(e) as well as proof of payment of the warranty extension fee (if applicable), must be presented. The purchase price must have been paid to Solax in full in order for the warranty service to be provided.

4. Warranty Registration

(a)

All goods are required to be registered in order to be qualified for a warranty

claim.

(b)

All suppliers/installers must provide any private end-user with the relevant

warranty registration certificate.

(c)

The private end-user (or the installer on behalf of their customer) register the

warranty at the relevant address on the Solax website (as specified on the

registration certificate) when a full warranty certificate is issued.

(d)

Warranties must be registered no more than six weeks from the date of

commissioning. Any attempt to register the warranty beyond the six-week

registration period (without written consent from SolaX) will invalidate any

warranty claims. SolaX may request to see documented evidence where they

suspect that a warranty was registered more than six weeks following the

commissioning date.

(e)

In order to be registered, the following information are required:

(i)

The model of the goods;

(ii)

The serial number of the goods;

(iii)

Installation date;

(iv)

Customer name;

(v)

Installation area post code;

(vi)

Full installation address;

(vii) Name of installation company.

Page 3 of 8

(f)

For extended warranties, a unique identifier found on the extended warranty

certificate must be provided in addition to the required information in clause

4(e).

(g)

Upon receipt of registration request and satisfaction of the requirements in this

clause, SolaX will issue a full warranty certificate to the consumers by email.

5. Warranty Claim

(a)

Subject to the terms and conditions of this warranty, any goods qualifying for

replacement within the warranty period will be replaced with a new or

refurbished product.

(b)

For a replacement to be effected under this agreement, the following

information and documents must be provided to SolaX upon request:

(i)

The model of the goods;

(ii)

The serial number of the goods;

(iii)

Failure code;

(iv)

Failure details (including AC/DC reading);

(v)

Copy of original purchase invoice;

(vi)

Valid warranty certificate;

(vii) Detailed information about the entire systems (eg. System schematic); and

(viii) Any documents of previous claims, repairs or replacement (if applicable).

(c)

Consumers and/or installers must contact the SolaX Power Service Center to

make a request to replace the goods under the warranty. The contact details

are as follows:

(i)

Email: support@solaxpower.com.au

(ii)

Telephone: 1300 476 529

(iii)

Office Opening hours: Monday to Friday, 9:00am to5:00pm

(iv)

Service phone centre: Monday to Friday, 8:00am to 5:00pm, Saturday

to Sunday 9:00am to 5:00pm

(d)

In the event that information provided by the Consumers are inadequate, SolaX

reserves the right to reject their requests for replacing the goods.

(e)

Manufacturer contact details:

(i)

Name: Solax Power Service Manager

Page 4 of 8

(ii)

Number: 1300 476529

(iii)

Address: 333 Lianhua St, Xihu District, 310063 Hangzhou,

Zhejiang Province, China, 310007

(iv)

Website: www.solaxpower.com

6. Procedures after submitting a warranty claim

SolaX’s responsibilities

(a)

Upon receipt of a warranty claim and satisfaction of the requirements inclause

4, Solax will attempt to solve the issues with the consumer’s assistance.

(b)

If the issue persists after attempts to solve it with the consumer’s assistance,

SolaX will provide a case number to the consumer. This number shall be used

in reference for all communications regarding the claim.

(c)

After the consumer receives the case number, the installer should determine

the goods to be faulty, the installer must provide the required information

specified at clause 5(b) to Solax or to the Consumer for provision to Solax.

Solax will then dispatch the replacement goods within three (3) working days

to the consumer’s nominated address or the installer’s address.

(d)

Within ten (10) working days of the receipt of the replaced goods, the

Consumer/Installer must return the alleged faulty goods in the same packaging

material as the replacement goods to SolaX. Solax will supply all labels,

documentation and freight details for the return of the alleged faulty goods at

Solax cost.

(e)

The replacement goods will assume the remaining warranty period for the

original purchased goods.

Installer’s responsibilities

(a)

A qualified installer must be available for the replacement of the faulty goods

and re-commissioning.

(b)

In the event of an equipment failure or fault, it is the responsibility of the installer

to work directly with the SolaX Power Service Center through telephone

support or direct PC links in order to limit the replacement of non-faulty

equipment.

(c)

In order to qualify for further compensation and a replacement unit, the installer

must first contact the SolaX Power Service Center and fulfill the installer’s

responsibilities under this agreement.

(d)

If the goods are deemed to be faulty and eligible for a warranty claim, the

installer must provide the required information in clause 7 to SolaX and create

a case number for the faulty goods.

Page 5 of 8

(e)

Upon receipt of the replaced goods, the installer will install the replaced goods.

(f)

Within ten (10) working days of the receipt of the replaced goods, the installer

must return the alleged faulty goods in the same packaging material as the

replaced goods to SolaX. SolaX will cover the costs of collection and shipping

of returning the faulty goods.

(g)

If the installer fails to comply with clause (f), the installer will be liable for the

costs of collection and shipping of returning the faulty goods.

(h)

All the faulty goods must be sent to:

21 Nicholas Dr, Dandenong South VIC 3175

7. Compensation

(a)

If faulty equipment is repaired and/or replaced by an installer within the

warranty period and it is found to be eligible for a warranty claim, SolaX will

make a lump sum payment of AUD 150 .00 as compensation (payable for

each site).

(b)

During inspection by SolaX, if the alleged faulty goods is found by SolaX to be

ineligible for a warranty claim, the compensation payment will not be made and

the installer may be charged for the repair of the goods as noted in clause 8.

(c)

In order to receive compensation from SolaX, the installer must provide the

following to SolaX:

(i)

Proof of a valid warranty of the goods;

(ii)

A correctly issued and fully completed invoice (as provided by SolaX

with the replaced goods); and

(iii)

A valid case number for the faulty goods;

(d)

The claim for compensation must be made no more than 3 months from date

that the case number was issued. Claims made beyond this 3-month period will

be invalid.

(e)

The installer must ensure the return of the faulty goods prior to receiving

compensation from SolaX.

8. Inspection Charge
If alleged faulty goods are found to be not defective and not eligible for replacement under warranty, SolaX reserves the right to charge the installer on a flat rate basis for each goods of AUD 150.00, plus shipping and packaging costs.

Page 6 of 8

9. Exclusions from Warranty In the event of any of the below, no warranty claims will be acknowledged or accepted.

(a)

Force majeure events including but not limited to storm damage, lightning

strike, over voltage, fire, thunderstorm and flooding;

(b)

Improper or non compliant use;

(c)

Improper installation, commissioning, start up or operation (contrary to the

guidance detailed in the installation manual supplied with each product);

(d)

Inadequate ventilation and circulation resulting in minimized cooling and

natural air flow;

(e)

Installation in a corrosive environment;

(f)

Damage during transportation;

(g)

Unauthorized repair attempts;

(h)

Product obtained second hand through unlicensed sales channels;

(i)

Failure to adequately maintain the equipment;and

(j)

Failure to register the warranty as required under this policy.

In the event that the inverter display (a standard feature on certain SolaX products) ceases to function, but where the inverter is otherwise operating normally, SolaX may not issue a replacement product where the display/programming features available on the display can be viewed/set on external devices using software supplied by SolaX.

10. Other legal information for Australian Consumers

(a)

The benefits to the consumer given by this warranty are in addition to other

rights and remedies of the consumer that are stipulated by law, and which are

not affected by this warranty.

(b)

Our goods come with guarantees that cannot be excluded under the Australian

Consumer Law. You are entitled to a replacement or refund for a major failure

and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to

be of acceptable quality and the failure does not amount to a major failure.

11. AU Importer Information

Importer Business Name: SolaX Power AUS PTY LTD Importer Address: 21 Nicholas Dr, Dandenong South VIC 3175 Importer Contact Number: 1300 476 529

Importer Email: service@solaxpower.com

Page 7 of 8

NOTE:

• Special requirements for X-Hybrid range
  The off-grid installations for Hybrid inverters must be inspected annually by a suitably qualified technician and that documented evidence of the inspection must be kept on record.
  Failure to adequately maintain the equipment in the manner described above may invalidate any warranty claims.

** Standard warranty period plus any additional periods

Inverters
X1-1.5/2.0 X1-2.5K/3.0K X1-3.0K/3.3K/3.6K/4.2/5.0 X1-6.0/7.0/8.0 X1-MINI0.6K/0.7K/1.1K/1.5K/2.0K/2.5K/3.0K/3.3K-G4 X1-BOOST-2.5K/3K/3.3K/4.2K/3.6K/5K/6K-G4 X1-SMT-5K/6K/7K/8K/9K/10K-G2 Inverters
X1-hybrid-3.0/3.7/4.6/5.0 X3-hybrid-5.0/6.0/8.0/10.0 X1-hybrid-3.0/3.7/5.0/6.0/7.5 G4 X3-hybrid-5.0/6.0/8.0/10.0/12.0/15.0 G4 X1-fit-3.0/3.7/4.6/5.0 X3-fit-5.0/6.0/8.0/10.0 X1-fit-3.0/3.7/5.0/6.0/7.5 G4 X3-fit-8.0/10.0/12.0/15.0 G4 X3-5.0/6.0/7.0/8.0/9.0/10.0 X3-8.0P/10.0P/12.0P/15.0P X3-MIC-3K/4K/5K/6K/8K/10K/12K/15K G2 X3-PRO- 8K/10K/12K/15K G2 X3-PRO-17K/20K/25K/30K G2 X3-FORTH80K/100K/110K/120K/125K/136K/150K Batteries TRIPLE POWER Battery Series(T-Bat 3.0Series/T-Bat H 3.0 V2 Series/T-Bat 4.5Series/ T-Bat 5.0 Series/ T-Bat 5.8 Series /T-Bat 5.8 V2 Series/ T-Bat 6.3 Series/T-BAT HS 3.6 Series) Accessories Pocket Wifi/LAN Energy Meter EPS Box BMS Parallel Box-lI EV Charger DataHub

Standard Warranty Period (purchased from July 2020)
12 years 12 years 12 years 12 years 12 years
12 years 10 years
Standard Warranty Period (purchased from July 2020)
10 years 10 years 10 years 10 years 10 years 10 years 10 years 10 years 10 years 10 years 10 years 10 years 5 years 5 years
Standard Warranty Period
10 years
Standard Warranty Period
2 years 2 years 2 years 2 years 3 years 2 years

Page 8 of 8

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