globe GE27107 Oswald Smart Ceiling Fan User Manual

globe GE27107 Oswald Smart Ceiling Fan

Product Usage Instructions

• Before using the device, please read the safety precautions in the user manual to ensure safe operation.
• To power on the device, press and hold the power button for 3 seconds. To power off, repeat the same process.
• Use the navigation buttons to navigate through the settings menu. Press the confirm button to select an option.
• Connect the device to a power source using the provided charging cable. The LED indicator will show the charging status.
• Regularly clean the device with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials.

FAQ

• Q: Can I use the device while it is charging?
• A: It is recommended to avoid using the device while it is charging for safety reasons.
• Q: How do I reset the device if it freezes?
• A: To reset the device, locate the reset button (usually a small hole) and use a paperclip to press and hold it for 10 seconds.

WARRANTY

3-YEAR LIMITED WARRANTY

• What is covered
• This product is guaranteed to be free of factory defective parts and workmanship for 3 years from the date of purchase. A purchase receipt is required for all warranty claims.
• What is not covered
• This guarantee does not include repair service, adjustment and calibration due to misuse, abuse or negligence, or LEDs. Unauthorized service or modification of the product or of any furnished component will void this warranty in its entirety. This warranty
• does not include reimbursement for inconvenience, installation, setup time, loss of use, unauthorized service, or return shipping charges. This warranty is not extended to other equipment and components that a customer uses in conjunction with this product.

WARNING

READ AND SAVE THESE INSTRUCTIONS

• Most electrical accidents are caused by carelessness or ignorance. If you combine a basic knowledge of electricity, a healthy respect for it, and a dose of common sense, you can safely tackle many household electrical repairs. Here are some basic guidelines for working with electricity:
• Before working on a circuit, go to the main service panel and remove the fuse or trip the breaker that controls that circuit. Tape a sign to the panel warning others to leave the circuit alone while you work.
• Before touching any wire, use a voltage tester to make sure it’s not live.
• Whenever you check for voltage in a receptacle, check both outlets – each may be controlled by a separate wiring circuit. When replacing fuses, turn off the main power first. Make sure your hands and feet are dry, and place one hand behind your back to prevent electricity from making a complete circuit through your chest. Touch a plug fuse only by its insulated rim. Remove cartridge fuses with a fuse puller.
• Use tools with insulated handles and ladders made of wood or fibreglass.
• Keep dry-chemical fire extinguishers in the kitchen, basement, and workshop.
• Never disable grounding devices. Make sure that all appliances requiring grounding are properly grounded, and that the electri­cal system itself is properly grounded.
• Meet or exceed all electrical code requirements that cover the work you are doing.
• Always work with enough light to see what you are doing; it’s easy to make mistakes when you’re working in dim light.
• If in doubt, consult a qualified electrician.

RF Exposure

FCC STATEMENT

The equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This device should be installed and operated with a minimum distance 20cm between the radiator and your body.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, according to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used per the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/lV technician for help.

FCC Responsible Party: Globe Electric
Address: 2264 East 6th Street, San Bernardino, CA 92410 U.S.A. www.globe- electric.com

• CAN ICES-005 (B)/N M B-005 (B)
• CAN ICES-003 (B)/NMB-003(B)

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development (ISED) Canada’s licence- exempt RSS(s). Operation is subject to the following two conditions:

1. this device may not cause interference, and
2. this device must accept any interference, including interference that may cause undesired operation of the device.

The device has been evaluated to meet general RF exposure requirements.
The distance between the user and the products should be no less than 20 cm.

• WARNING: to reduce the risk of fire or electric shock, do not use this fan with any solid-state speed control device.
• WARNING: to reduce the risk of personal injury, do not bend the blade brackets when installing the brackets, balancing the blades, or cleaning the fan. Do not insert foreign objects in between rotating fan blades.
• WARNING: to reduce the risk of fire, electric shock, or personal injury, mount to outlet box marked “acceptable for fan support of 15.9/22.7/31.8 kg (35/50/70 lbs) or less” and use mounting screws provided with the outlet box.
• CAUTION: to reduce the risk of electric shock, disconnect the electrical supply circuit to the fan before installing the light kit.

TOOLS REQUIRED

Note: Do not use power tools for the installation to avoid damaging the screws/parts.

FEATURES

• Remote control
• Smart app
• App and voice control
• Pair with virtual assistant
• RGB I 16+ million colors
• Tunable white: 2000 k – 5000 k
• Schedules and timers
• WhisperQuiet™ functionality

SPECIFICATIONS

• DC motor
• Energy efficient 25W
• Reversible motor
• 6Speed
• 5000 CFM, 175 RPM
• Integrated LED
• 800 lumens, 80 CRI
• 30,000 hours
• 48″ diameter (fully assembled)
• Net weight offan:12.8 lbs/5.8 kg

Model| Min. Thickness of edges of blades (in./mm)| Blade length (in./cm)| RPM| Speed at tip of blades (ft/s,m/s)
---|---|---|---|---
27107| 0.126″ (3.2mm)| 24.02″ (61cm)| 175| 36.64ft/s (ll.17m/s)

HARDWARE INCLUDED

PACKAGE CONTENT

Note: Remove all contents from the box before beginning installation.

PRE-INSTALLATION

Outlet Box
Fan must be able to be secured to a fan-rated outlet box. If none exists, contact a qualified electrician for installation.

WARNING: TO REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, OR PERSONAL INJURY, MOUNT TO OUTLET BOX MARKED “ACCEPTABLE FOR FAN SUPPORT OF 15.9/22.7/31.8 KG (35/50/70 LBS) OR LESS” AND USE MOUNTING SCREWS PROVIDED WITH THE OUTLET BOX. CONSULT A QUALIFIED ELECTRICIAN IF IN DOUBT.

NOTE: The fan can be mounted on a sloped ceiling up to a maximum angle of 18 degrees.

INSTALLATION

Attach the mounting bracket to the outlet box
Secure the mounting bracket (A) to the ceiling outlet box with the screws and washers provided with your outlet box.

Attach the downrod to the fan motor housing

1. Loosen the two setscrews (QQ) on the fan motor housing (G), and remove the locking pin (PP) and hanging pin (00) from the downrod (E).
2. Remove the hanger ball (D) from the downrod (E) by removing the hanger ball screws (NN) and (W), and removing the cross pin (MM), then slide the hanger ball (D) off the downrod (E).
3.  Carefully feed the motor assembly wires up through the downrod (E).
4. Insert the downrod (E) into the fan motor
5. housing (G). Align the holes and replace the hanging pin (00) and the locking pin (PP). Tighten the set screws (QQ).
   Note: If you feel resistance while pushing in the hanging pin, push cable wires aside.

CAUTION: TO AVOID DAMAGE AND TO ENSURE A WOBBLE-FREE OPERATION, THE DOWNROD AND MOTOR HOUSING SET SCREWS MUST BE FULLY TIGHTENED UNTIL YOU FEEL RESISTANCE.
WARNING: FAILURE TO PROPERLY INSTALL THE MOTOR HOUSING LOCKING PIN COULD RESULT IN THE FAN BECOMING LOOSE AND POSSIBLY  FALLING.

Attach the canopies to the downrod

• Slide the decorative cover (F) onto the downrod.
• Then slide the canopy ring (C) and the canopy (8), both facing upwards, onto the downrod.
• Note: The two small openings in the canopy (B) are to assist with Wi-Fi reception.

• To reinstall the hanger ball (D), slide onto the downrod (E) and reinsert the cross pin (MM) into the large hole. Slide the hanger ball (D) up so that the cross pin (MM) is secured in the groove, ensuring the screw holes are aligned correctly (larger screw (VV) should align with the hole in the downrod (E)) and screw in both screws (NN) and (VV).
  Note: Ensure wires are not twisted.

CAUTION: A LOOSE SCREW COULD RESULT IN WOBBLING OF THE FAN.

Attach the blades

• Unscrew and completely remove plastic protectors (ZZ) from motor housing (G) and discard.

• Line up blade (J) to motor housing (G) between the 2 arrows, as shown, and attach using fan blade screws from bag “HH”. Repeat for each of the 3 blades.

• To avoid damage, it is suggested to turn the motor housing upside down and use the box insert to stabilize the fan when installing the blades.

CAUTION: A LOOSE SCREW COULD RESULT IN WOBBLING OF THE FAN.

Attach the light kit

• Loosen (any) 2 of the 3 pre-installed screws (RR) and completely remove the third screw from the fan motor housing (G).

• Connect the wires from the LED light kit (H) to the wires from the motor housing (G).

• Attach the LED light kit (H) by lining up the 2 keyholes with the 2 screws (RR) then twist until tight. Reinsert the third screw (RR) and tighten all 3 screws.

Hang the fan in the bracket

Lift the assembled fan motor housing into the bracket by placing the hanger ball (D) into the mounting bracket (A) opening.
CAUTION: TO PREVENT DAMAGE TO THE FAN, ALWAYS LIFT THE FAN BY THE DOWNROD OR MOTOR HOUSING.

• Rotate the fan motor clockwise until the groove on the hanger ball drops into the slot on the bracket and sits firmly. The downrod (E) should not rotate if this is done correctly.

Attach the safety cable to the outlet box

• Place washer (CC), washer (EE) and safety cable onto screw (DD) from bag “BB” as shown in the insert image and attach screw into the ceiling joist.

Wire the fan

• Remove receiver (K) and wires (K-1) from the plastic bag and set the receiver aside.
• Use the wires (K-1) to attach to ceiling wires as follows:
• Connect the hot (black) wire from the ceiling to the black wire from the wires (K-1) using the wire nut (AA).
• Connect the neutral (white) wire from the ceiling to the white wire from the wires (K-1) using the wire nut (AA).
• Connect all ceiling fan ground wires to ceiling ground wire as shown below. If your ceiling does not have a ground wire, consult a qualified electrician.
• Note: Secure all wires with a plastic wire nut (AA) provided and wrap the wire nut connec­tions with electrical tape.

• WARNING: ALL WIRING MUST BE UNDER THE NATIONAL ELECTRICAL CODE, ANSI/NFPA 70. IF WIRES AT THE INSTALLATION SITE ARE ANY OTHER COLOR THAN WHAT IS LISTED HERE, HAVE THIS FAN INSTALLED BY A QUALIFIED ELECTRICIAN.
• WARNING: THE CEILING FAN MUST BE GROUNDED. IF THERE IS NO GROUND WIRE PRESENT ON THE INSTALLATION SITE (EXAMPLE, FROM THE CEILING), STOP THE INSTALLATION IMMEDIATELY AND CONSULT A QUALIFIED ELECTRICIAN.
• CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DISCONNECT THE ELECTRICAL SUPPLY CIRCUIT TO THE FAN BEFORE
• WIRING. IF YOU DO NOT FEEL YOUR ELECTRICAL WIRING KNOWLEDGE OR EXPERIENCE IS SUFFICIENT, CONTACT A QUALIFIED
• ELECTRICIAN. CAUTION: DO NOT INSTALL IN A DAMP OR WET LOCATION, THIS FAN IS FOR INDOOR USE ONLY.

After connecting the wires, spread them apart so that the ground/white wires are on one side of the outlet box and the black wires are on the other side. Carefully tuck the wire connections up into the outlet box.

• Insert the receiver (K) as shown into the mounting bracket (A) with the flat side of the receiver (K) facing the ceiling.
• After the receiver (K) is placed in bracket (A), plug the four-pin and three-pin connectors, then plug in the wires (K-1) to the receiver.

Attach the canopies
Loosen the two mounting bracket screws (55) on the mounting bracket {A) and attach the canopy {B) to the mounting bracket {A) by aligning screws to keyholes and twisting; then tighten the mounting bracket screws (55). Note: Ensure the yellow antenna from the receiver is tucked into the canopy.

• Align the canopy ring (C) with canopy (B) and push up the canopy ring (C) until the mounting bracket screws (55) heads engage in the slots with arrows, then rotate the canopy ring (C) clockwise until tight.

Attach the glass light cover

• Attach the glass light cover (1) to the LED light plate (H) by twisting clockwise until tight.
• WARNING: TO PREVENT SERIOUS INJURY OR BREAKAGE, ENSURE THE GLASS IS PROPERLY SECURED.

FAN AND REMOTE CONTROL OPERATION

• Use accessories found in the bag to mount the magnetic plate to the preferred location.

CONNECTING INSTRUCTIONS

Download the Globe Suite™ app

• Make sure your mobile device is running iOS 9.0/watchOS 2.0/Android™ 4.4 or higher.
• Download the Globe Suite™ app from the iOS or Android store.
• Use your email to create an account and log in.

Verify your network

• Verify your network and ensure your mobile device is connected to a 2.4GHz Wi-Fi channel.
• Consult your router documentation for detailed instructions on how to change the wireless setting.
• Once your devices have been successfully paired, you can switch back to mixed mode or use a cellular data network to control your smart products.

Set your smart ceiling fan in pairing mode

• Ensure the smart ceiling fan is powered on.
• The light on the smart ceiling fan should be blinking rapidly.
• If it’s not blinking rapidly, please turn the wall switch On/Off S times quickly within l minute and it should start blinking rapidly. If not, please repeat the process.

Connect to the Globe Suite™ app

• On your mobile device, please ensure all requested permissions are enabled: Wi-Fi, Bluetooth, and Location Services.
• Select the”+” icon in the top right of the Globe Suite™ app home screen.
• If the light is flashing rapidly, the “Scan” mode will detect your smart ceiling fan within a few seconds. When discovered, select
• “Add” beside the smart fan icon.
• Enter your Wi-Fi credentials correctly and follow the instructions within the app.
• If the connection fails, try selecting ‘Manual’, selecting your product type and following the instructions within the App.

Your smart ceiling fan is ready!

• Name your device and choose which room to place it in.
• You can now control your smart ceiling fan directly from the Globe Suite™ app. Still need help? Select the “pairing mode” link on the “Add Device” page or the “View help” link if no device is found and follow the in-app instructions or view the video.
• Or check out the QR code on the 1st page of this instruction manual and look for the short instructional video.

Set up voice assistance

• On the home screen, select “Profile,” and select “Integration.” Choose your voice assistant and follow the instructions within the app.
• Create Siri shortcuts (for iOS).
• On the home screen, select “Smart Scenes,” then select the”+” icon to add a Trigger Scene.
• Once completed, select “Add to Siri” and add the phrase to Siri shortcuts.
• Please note that the exact phrase must be said to execute the Trigger Scene with Siri*

VOICE COMMANDS

When you want to… Alexa …

Turn on/off the fan only.|

… turn on/off .

---|---

Turn on/off the light only.

|

… turn on/off the light on .

Change the brightness.

|

… set light to 50%.

… set brightness to 20%.

… brighten .

… dim .

Change the color temperature.

|

… make warmer.

… set light cooler.

… set softer.

… make w hiter .

… make light warm white.

… set to daylight.

Change the color.

|

…set light to blue.

… change to the color blue.

Change the fan speed.

|

… set the speed to <value 7-6 >.

… set the speed on the to maximum/minimum.

…turn up/increase the speed.

… turn down/decrease the speed on the by <value l -5>.

… what’s the speed?

Change the fan direction.

|

… what’s the direction on the ?

… set the direction to cooling/warming/summer mode/winter mode.

… set the direction on the to clockw ise/counterclockw ise.

 |

VOICE COMMANDS

When you want to… Hey Google …

Turn on/off the fan only.

|

… turn on/off .

---|---

Turn on/off the light only.

|

… turn on/off the light on .

Change the brightness.

|

… what is the brightness level of ?

… adjust to 50 %.

… set brightness to 20%.

… brighten .

… dim .

Change the color temperature.

|

… set light to cool white.

… make light warm white.

… set to daylight/warm.

Change the color.

|

… set light to blue.

… change to the color blue.

Change the fan speed.

|

… set the speed to <value 7-6>.

… turn up/increase speed.

… turn down/decrease speed

… what’s the speed?

Change the fan direction.

|

… what’s the direction on the ?

… set the direction to cooling/warming/summer mode/winter mode.

… set the direction on the to forward/reverse.

 |

GLOBE SUITE APP TROUBLESHOOTING

Problem Solution

fvty Globe device is not connecting to Wi-Fi.

|

Make sure your device is connected to a power source. Your internet connection or Wi-Fi network may be down.

---|---

fvty device cannot find any Wi-Fi networks.

|

Make sure you have a 2.4GHz capable Wi-Fi network within range of the device you are trying to add.

fvty device is in a location that does not have Wi-Fi. Can I still use it?

|

Yes, the fan will work with the included remote, however, to access the Smart capabilities, we recommend you buy a stronger router, Wi-Fi extender or a Wi- Fi mesh system.

How do I reset the device?

|

You can factory reset your device through the Globe suite app: Device options­ DELETE – Restore Factory Settings

fvty device is offline for long periods.

|

Make sure your Wi-Fi signal strength is sufficient. You may need to move your router and use mesh Wi-Fi, or Wi-Fi extenders.

 |

MAINTENANCE

• The fan’s natural movements may cause some connections to come loose. A clicking or rattling noise is a certain sign of loosening screws. Check the support connections, brackets and blade attachment twice a year, and tighten all screws as necessary.
• Make sure to disconnect the fan from the power supply before servicing or cleaning.
• Clean your fan periodically. Use only a damp cloth, never use solvents, and dust with a soft cloth or brush.
• You will never need to oil your fan; its permanently sealed bearing will prevent noise.
• Do not operate when the product is damaged. Discard the fan or return to an authorized service facility for inspection and/or repair.
• The total light fixture wattage is 18 watts; do not attempt to replace the LED.

TROUBLESHOOTING

Problem Solution

Fan/Lights do not start

| Ensure the wall switch is turned on. Check all fuses/circuit breakers.

Turn off the electrical power and ensure the wiring is correct and connectors secured, as shown in step 6.2 of Assembly.

Confirm that the remote is working; the LED indicator light should illuminate when any button is pressed.

fan/ light still will not start, contact a qualified electrician. Do not attempt to troubleshoot internal electrical connections yourself.

---|---
Fan is noisy| Allow a 24-hour “break-in” period. Any level of noise louder than ambient levels should disappear during that time.

Check the electrical outlet box and ensure it is securely fastened.

Check all screws/wire connections on the fan to ensure they are securely fastened, as shown in step 9 of Assembly.

Ensure the light cover is properly installed and secured tightly, as shown in step 11 of assembly.

Use of an unapproved light dimmer or wall control can cause the fan and light to act irregu­ early and produce excess noise. Check to ensure that if installed, the wall control is approved for ceiling fan use; however, it is not suggested to use a dimmer switch with the fan.

The fan moves back­ wards and forwards when turned on

| This is a normal start-up procedure for DC motor fans. The partial movement during start-up is the result of the DC motor aligning the internal magnetic poles for proper motor operation. This design saves electricity and allows the fan to operate much more quietly than standard AC motor fans.

Fan does not move much air

|

Check the direction of the fan blades when running. If needed, change the direction of the fan blades to ensure the ceiling fan is moving air in the desired direction.

Ensure no household items are obstructing the airflow of the ceiling fan.

Check to ensure the ceiling fan is appropriate for the size of the room in which it is installed.

Fan shakes or wobbles

|

A small amount of wobble is typical and acceptable and is not indicative of a defect. Run the fan for at least 10 minutes before verifying the level of wobble.

Ensure the electrical outlet box and hanging bracket are securely fastened, as shown in step l

of assembly.

Ensure the fan blades are installed properly and all screws are securely fastened and completely tightened, as shown in step 4 of assembly.

Ensure the groove in the hanger ball is properly sitting in the bracket slot; if not, turn the hanger ball clockwise until the ball drops into the slot, as shown in step 7.2 of assembly.

Switching two adjacent (side-by-side) blades may redistribute the weight and may result in less wobbling. Refer to step 4 of assembly.

Install the included balancing kit. If undesired movement persists, simply change the location of the balancing kit until the excess movement ceases.

CONTACT

• Since 1932, Globe has taken pride in offering products of the highest quality, and a level of service unparalleled in the industry.
• Should you encounter any difficulties, have any questions or simply wish to offer us your valuable feedback, you may contact us in the following ways:
• Toll-Free Telephone: 1-888-543-1388 (North America Only) / Toll-Free Fax: 1-800-668-4562 (North America Only)
• E-Mail: info@globe-electric.com / Mail: Globe Electric Customer Service Department
• 150 Oneida, Montreal, Quebec, Canada H9R 1A8
• Please visit our website to discover other quality Globe products: http://www.globe-electric.com

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