GREE VIR09HP115V1B Vireo Heat Pump System Owner’s Manual

HIGH-WALL DUCTLESS
AIR CONDITIONING & HEATING SYSTEM
OWNER’S MANUAL Models:
VIR09HP115V1B
VIR12HP115V1B
VIR09HP230V1B
VIR12HP230V1B
VIR18HP230V1B
VIR24HP230V1B
VIR30HP230V1B
VIR36HP230V1B

Thank you for choosing a Vireo Heat Pump System!
You can feel confident in your selection because the same pride in craftsmanship and engineering knowledge that goes into millions of other Gree installed products worldwide has gone into your unit.
Please read this owner’s manual carefully before operation and retain it for future reference.

INTRODUCTION

Superior Design for Superior Performance
Gree’s Vireo Heat Pumps are beautifully designed to deliver effective cooling or heating, while fitting unobtrusively into any decor. The indoor unit’s aesthetically pleasing, minimalist design blends nicely in any home or office.
Your Vireo unit offers quiet, energy-efficient comfort, powered by Gree’s famous G10 Inverter technology. To speed the process of bringing conditioned air exactly where you want it, the unit features both horizontal and vertical air flow control. Customizable mode controls allow you to adjust fan speeds, special sleep-time settings and more, all through the easy-to-use wireless remote controller, or an optional Wired Tether Controller.
There’s even a Turbo, Power Failure Memory and other advanced features to make the Vireo system even more versatile, for year-round comfort and energy savings.

NOMENCLATURE

SAFETY PRECAUTIONS

Please read the following before operation.
Recognize safety information. This is the safety-alert symbol. When you see this symbol on the unit and in instructions or manuals, be alert to the potential for personal injury. Understand these signal words: DANGER, WARNING, and CAUTION. These words are used with the safety-alert symbol.
DANGER identifies the most serious hazards which will result in severe personal injury or death.
WARNING signifies hazards which could result in personal injury or death.
CAUTION is used to identify unsafe practices which may result in minor personal injury or product and property damage.
NOTE is used to highlight suggestions which will result in enhanced installation, reliability, or operation.
NOTE: Your actual air conditioning & heating system and related devices may differ from the images shown in this manual.
WARNING
This appliance is not intended for use by children without responsible adult supervision. Proper care should be taken to ensure safety.
WARNING
Heat pumps, air conditioners & heating equipment should be installed, started up, and serviced only by qualified installers and service technicians. Air conditioning, heat pumps and refrigeration systems are hazardous due to high voltage electrical components, high refrigerant pressures, and moving parts.
WARNING

• Disconnect electrical power to the indoor and outdoor units before performing any maintenance or cleaning.
• Do not attempt to repair the Gree system yourself. Incorrect repairs may cause electric shock or fire. Contact a qualified service technician for all service requirements.
• Keep combustible materials away from the unit.

Please read the following before operation.
CAUTION

• Do not put hands or any objects into the air inlets or outlets. This may cause personal injury or damage the unit.
• When cleaning, be careful not to splash water on the unit. Doing this may cause electric shock or damage to unit.
• Do not use or place any flammable, combustible or noxious substance next to the unit.
• In the event of a failure (burning smell, etc.), immediately disconnect all electrical power to indoor and outdoor units.
• Never try repairing the system yourself; contact a qualified service technician for all repairs.

Front Panel Display
The front panel on the Vireo indoor unit contains system status lights and a modern, easy-to-read LED display.
NOTE: The indoor unit display panel can be turned ON or OFF via the LIGHT button on the remote controller. See “LIGHT” button description for more detail.

INSTALLATION SCHEMATIC

Indoor unit **Installation Components***

1. Front Panel
2. Aux. Button
3. Air Filter
4. Horizontal Louver
5. Remote Controller Wired Programmable Controller (not shown, sold separately)
6. Inter-Connecting Wire (sold separately)
7. Drain Hose (sold separately)
8. Refrigerant Lines (sold separately)

Outdoor unit

• Not all items in this schematic are included with equipment purchase

SYSTEM FUNCTIONS

WHISPER QUIET
Not only are the Gree systems energy efficient but they are quiet too. Vireo High-Wall units operate with sound pressure levels starting as low as 26 dB(A).
MULTI FAN SPEEDS
Whether operating in either Cooling or Heating mode, the indoor fan can be set to your choice of four different speeds (Low, Medium, High or Turbo) to achieve maximum comfort.
INTELLIGENT PRE-HEATING
The Vireo system guards against the annoying cool air blown into the room in heating mode.
The system constantly monitors the discharge air temperature. It will delay the indoor fan until the indoor coil has warmed up to prevent blowing uncomfortable cool air into the room.
I FEEL MODE
The unit will sense room temperature at the remote controller instead of at the indoor unit.
It then adjusts airflow and temperature accordingly for the ultimate in personal comfort control and energy savings.
ADJUSTABLE AIRFLOW
The Vireo system has a bi-directional airflow control for maximum comfort. The indoor unit has adjustable vertical swing louvers and can be set in multiple discharge directions from the wireless remote controller.
TURBO MODE
Use Turbo Mode for situations where you wish to achieve the desired room temperature in the shortest possible time. This mode runs the unit at ultra high speeds for quickest results.
FREEZE GUARD
Room Freeze Guard protection will automatically keep the room temperature from getting too cold, where water pipes might freeze
TIMER MODE
The unit can be programmed to turn ON or OFF after a specific amount of time. The time period is adjustable between one half and 24 hours.
MODE BUTTON
The unit can be set to five different operating modes: HEAT, COOL, DRY, FAN ONLY and AUTO.
NOTE: AUTO MODE has fixed setpoints of 68° F heating and 77° F cooling, which are not adjustable. The system will automatically select heating or cooling to maintain room temperature within this band.
SLEEP MODE
The Vireo offers three selectable sleep modes for your comfort. The unit will automatically adjust room temperature during your sleep time. This slight change in temperature will not affect your comfort level due to the natural effects that sleeping has on the body, but it will save on energy consumption and will lower electric bills.
ENERGY SAVINGS MODE
This feature will automatically select the optimal compressor and fan speeds to allow for energy savings while operating in Cooling or Heating modes. The compressor and fan will automatically slow down as the room temperature reaches the set point.
SELF-DIAGNOSIS
Vireo has a built-in computer which uses real-time diagnostics which help prolong the unit’s life. The automatic diagnosis feature continuously scans for errors or malfunctions and fault codes are shown on the unit display to facilitate troubleshooting and repair.
POWER FAILURE MODE
Power interruptions are no problem for the Vireo system. User selections and system parameters are stored in non-volatile memory. These parameters are retained during a power failure. When power is returned, the Vireo system will automatically return to the last operating mode.
INTELLIGENT DEFROST
The Vireo Intelligent Defrost function increases room comfort and saves energy by eliminating unnecessary defrost cycles. In heating mode, the unit will monitor the outdoor coil for frost build up. Once frost buildup has been detected, the system will switch into a defrost mode to remove the frost.
POLYMERIC AIR FILTER
The polymeric mesh filters save energy by preventing the indoor coils from being plugged with dirt and lint. This economical and sturdy filter may be washed, vacuumed and reused.
FAHRENHEIT °F / CELSIUS °C
The remote controller and indoor wall unit front panel can be set to display in either °F or °C.
PRIVACY LOCK MODE
The wireless remote controller has a Lock feature. The Lock averts unauthorized access or tampering with system settings.
AGENCY LISTINGS
All systems are listed with AHRI (Air conditioning, Heating, and Refrigeration Institute) and are ETL certified per UL Standards.

OPERATION OF WIRELESS REMOTE CONTROLLER

Remote Controller Part Name

1. ON/OFF Button
2. Fan Button
3. Mode Button
4. Up Button
5. Swing Button
6. Turbo Button
7. Down Button
8. Temp Button
9. Sleep Button
10. I Feel Button
11. Clock Button
12. Light Button
13. Timer On/Off Button

INTRODUCTION FOR ICONS ON DISPLAY SCREEN REMOTE CONTROLLER OPERATIONS
The wireless remote controller is sleek, versatile and allows you to change room temperatures and functions on your Vireo system from the palm of your hand. The large LCD display and buttons make it easy-to-understand and easy- to-use.
The remote controller is set from factory to display temperatures in °F. If °C is desired, turn the remote controller OFF with the ON/OFF button and then press “MODE“ and “ ▼ ” buttons on the remote simultaneously for 5 seconds.
ON/OFF BUTTON
When the system is in OFF mode, the remote controller will display the time and last room setpoint. When you press the ON/OFF button, this indicator will be displayed and the unit will start in the last operating mode and room setpoint.
NOTE: If the ON/OFF button is pressed too soon after a stop, the compressor will not start for 1 to 5 min. due to the inherent protection against frequent compressor cycling. DISPLAYING SETPOINT OR INDOOR TEMPERATURE ON FRONT PANEL:
The setpoint temperature or room temperature can be displayed on the front panel. Only setpoint temperature is displayed on the remote controller.
When the “TEMP” button is pushed once, the temperature indicator is displayed. This indicates that the setpoint temperature is displayed on the front panel.
When the “TEMP” button is pushed a second time, the display will show an icon with a thermometer inside a house. This indicates that the room temperature is displayed on the front panel.
The room temperature will be displayed for only 5 seconds before reverting back to displaying room setpoint. VERTICAL SWING LOUVERS

• Press the Vertical Swing Louver button to select five different vertical (up & down) air discharge directions including Continuous Sweep. The Swing Louver icon will be displayed. Press this button to set swing angle, which changes in direction as below:

Indicates louver swings up and down in the five directions, as shown. PRIVACY LOCK
The Privacy Lock prevents unauthorized access to the unit controls and prevents tampering with system settings. The remote controller can be locked by pushing the “ ▲ “and “ ▼ ” buttons simultaneously for 5 seconds. The Privacy Lock icon will be displayed on the remote controller. Repeat the process to unlock the remote controller. I FEEL MODE
Press this button to use the I FEEL function, and the ( ) icon will be displayed. The unit will sense room temperature at the remote controller instead of at the indoor unit. It then adjusts airflow and temperature accordingly for the ultimate in personal comfort control and energy savings. Press the button again to exit this function. For best performance, keep remote controller away from heat or cold temperature sources while using this function. MODE BUTTON
Use the “MODE” button to select one of the available modes.
The selected mode will be displayed on the remote controller and the appropriate light will illuminate on the front display panel.AUTO – Unit will automatically select heating or cooling to maintain room temperature between 68°F and 77°F.
The remote controller will display the Auto Mode icon with no setpoint.
COOL – To cool to selected setpoint and remove moisture. Press ▲ or  ▼ to adjust set temperature. System varies compressor speed to maintain desired temperature.
HEAT – To heat to selected room setpoint. Press ▲ or ▼ to adjust set temperature.
System varies compressor speed to maintain desired room temperature.
FAN ONLY – To circulate air without heating or cooling. Use Fan Speed button to select speed from low to high.
DRY – Select DRY MODE to increase moisture removal during warm humid conditions.
In this mode, fan speed cannot be adjusted.

1. If the Room Temperature is more than 4°F above the set temperature, the system will be operating in cooling mode with low fan speed.
2. If the Room Temperature is between 4°F higher than, and 4°F less than, the set temperature, the system will cycle 6 minutes ON and 4 minutes OFF in cooling mode. The indoor fan will be at low speed.
3. If the Room Temperature is more than 4°F below the set temperature, the system will be OFF and the indoor fan will be at low speed.

FREEZE GUARD
In Heat mode, press “TEMP” and “CLOCK” buttons simultaneously to start up 46°F heating function. When this function is started up, “($)” and “46°F” will be displayed on the remote controller, and the unit will maintain room temperature above 46°F. Press”TEMP” and “CLOCK” buttons simultaneously again to cancel Freeze Guard protection.![GREE VIR09HP115V1B Vireo Heat Pump System

• CONTROLLER 6](https://manuals.plus/wp-content/uploads/2023/10/GREE- VIR09HP115V1B-Vireo-Heat-Pump-System-CONTROLLER-6.png) TIMER SETTING
  Timer-ON / Timer-OFF BUTTON
  To set when you want the unit to turn On at the end of a selected time period, use the button labeled “Timer-ON /Timer-OFF”on the remote controller. Press this button to make the clock icon disappear, replaced with the word “ON” (blinking). Press ▲ or ▼ buttons to adjust timer setting 1 minute at a time. Press and hold ▲ or ▼ button to set timer more quickly. Press “Timer-ON /Timer-OFF” button again to confirm setting, and the word “ON” will stop blinking. To cancel, press“Timer-ON /Timer-OFF” button again.To set when you want the unit to turn Off at the end of a selected time period, use the same button. Press this button to make the clock icon disappear, replaced with the word “OFF” (blinking). Adjust settings the same as with“Timer-ON /Timer-OFF”settings.
  NOTE: Under Timer On and Off status, you can set“Timer-ON /Timer- OFF”simultaneously.
  Before setting timer, be sure to set clock to correct time.
  TURBO MODE
  The desired room setpoint can be achieved faster in TURBO mode. After selecting the“HEAT”or“COOL” mode button, push the“TURBO”button. The TURBO icon will be displayed on the remote controller and the unit will run at an ultra- high speed. To deactivate the feature, push the“TURBO” button again. The unit will return to normal operation. LIGHT BUTTON
  Press this button to turn off display light on indoor unit.
  Press again to turn it back on. FAN BUTTON
  Press the FAN button to adjust the indoor fan speed:
  Low ( ), Medium ( ), High ( ), Turbo and Auto.

  • Turbo function is not available in Dry and Auto mode.
  • The fan operates at low speed in Dry and Auto modes, and the speed cannot be adjusted.
  • When Auto is selected, the unit will select the proper fan speedautomatically, according to the ambient temperature.

NOTE: Turbo function is not available in Dry and Auto Modes.
The Vireo unit will select proper fan speed automatically according to ambient temperature. CLOCK SETTING
Press this button to set clock time.“ ” icon on remote controller will blink. Within 5 seconds, press ▲ or ▼ button to set clock time.
With each pressing of ▲ or ▼ buttons, clock time will increase or decrease 1 minute. To quickly adjust time setting, press and hold ▲ or ▼ button for 2 seconds. Release button when you have reached the desired time setting. Press “CLOCK” button to confirm the time, and “ ” icon will stop blinking. NOTE: Clock time adopts 24-hour mode. A 12-hour time format is not available.
ENERGY-SAVING
In Cool mode, press “TEMP” and “CLOCK” buttons simultaneously to start the energy-saving function.”SE” will be shown on remote controller, and the unit will adjust the set temperature automatically to reach to the best energy- saving effect. Press”TEMP”and “CLOCK” buttons simultaneously again to cancel energy-saving mode. SLEEP MODE
The Vireo system will automatically adjust room temperature during your sleep time. This slight change in temperature will not affect your comfort level due to the natural effects that sleeping has on the body, but it will save on energy consumption and will lower your electric bill. The Vireo System has three Sleep Modes to select from. Press the SLEEP button to select Sleep 1, Sleep 2, Sleep 3 modes or Cancel. The SLEEP icon will appear. TRADITIONAL MODE – SLEEP 1
In Traditional Mode the unit will slowly relax the room set temperature by up to 4° F until
Sleep Mode is cancelled. EXPERT MODE – SLEEP 2
In Expert Mode the unit will adjust the room set temperature at a rate based on the starting set temperature value. Sleep Mode will continue until cancelled. DIY MODE – SLEEP 3
You will be required to enter eight (8) room setpoint values for eight (8) hours of run time. The last room setpoint value will be maintained until sleep mode is cancelled.
In Sleep Mode 3, press “Prog” button to enter setup mode. The remote controller will display “1:00” in the time location. Use the “+” and “-“ buttons to select the desired room setpoint for the first hour of run time. Then press the “Prog” button to save the setpoint.
The remote controller time display will change to “2:00.” Once again, use the “+” and “-“ buttons to select the desired room setpoint for the second hour of run time, and press the “Prog” button to again save the setpoint.
Repeat this sequence for the eight (8) room setpoint values. After all eight (8) values have been entered, the remote controller will automatically revert to standard time and temperature display, and the Sleep 3 Mode will begin.
At any time, you may press the “ON/OFF,” ” Mode,” ” Timer,” “Sleep” or “Turbo” buttons to cancel the Sleep 3 Mode.
NOTE: During this procedure, if no button is pressed within 10 seconds, remote controller will automatically exit the sleep curve setting and resume original display.
If ON/OFF, MODE, TIMER, SLEEP, COOLING or HEATING button is pressed during the setting or inquiry procedure, remote controller will also exit the sleep curve setting.
Sleep function will be disabled if the air conditioner is restarted after power failure;
Sleep function can not be set in AUTO mode.
CHANGING BATTERIES AND ADDITIONAL NOTES
To change batteries, slide cover off battery compartment on back of remote controller. Remove and safely discard old batteries. Insert two new AAA 1.5V dry batteries, using correct polarity.
Reattach back cover.
NOTE:

• If the remote controller will not be used for a long time, remove batteries to prevent leakage damage.
• Be sure to aim the remote controller at the receiver of the main unit when operating.
• When remote emits a signal, icon will flicker; a tone will be heard when unit receives that signal.

CHANGING BATTERIES

DAMAGED OR LOST REMOTE CONTROLLER
If remote controller is lost or damaged, the Vireo system can be turned off directly from the indoor unit. Lift the front panel of the indoor wall unit, then press the AUX button to turn on or turn off. When the unit is on, it will operate in AUTO Mode. WARNING
Use insulated object to press the Aux. button.

TROUBLESHOOTING

to prevent short and/or rapid cycling of the compressor.
Solution:  Wait three minutes for the protection delay to expire.
Indoor unit emits unpleasant odor when started.| Cause:  Typically unpleasant odors are the result of mold or mildew forming on
the coil surfaces or the air filter.
Solution:  Wash indoor air filter in warm water with mild cleaner. If odors persist,
contact a qualified service professional to clean the coil surfaces.
You hear a“water flowing”sound.| Cause:  It is normal for the system to make“water flowing”or “gurgling”sounds
from refrigerant pressures equalizing when the compressor starts and stops.
Solution:  The noises should discontinue as the refrigerant system equalizes after
two or three minutes.
A thin fog or vapor coming out of the indoor unit when system is
running.| Cause: It is normal for the system to emit a slight fog or water vapor when
cooling extremely humid warm air.
Solution:  The fog or water vapor will disappear as the system cools and
dehumidifies the room space.
You hear a slight cracking sound when the system stops or starts.| Cause:  It is normal for the system to make “slight cracking” sounds from parts
expanding and contracting during system starts and stops.
Solution: The noises will discontinue as temperature equalizes after 2 or 3 minutes.
The system will not run.| Cause:  There are a number of situations that will prevent the system from running.
Solution:  Check for the following:
• Circuit breaker is “tripped” or “turned off.”
• Power button of remote is not turned on.
• Batteries in the remote controller are low.
• Remote controller is in sleep mode or timer mode.
• Otherwise, contact a qualified service professional for assistance.
The unit is not heating or cooling adequately.| Cause: There are a number of reasons for inadequate cooling or heating.
Solution: Check the following:
• Remove obstructions blocking airflow into the room.
• Clean dirty or blocked air filter that is restricting airflow into the system.
• Seal around door or windows to prevent air infiltration into the room.
• Relocate or remove heat sources from the room.
Water leakage from the outdoor unit.| Cause: It is normal for the outdoor unit to generate condensate water in the
reverse cycle heating and defrost mode.
Solution: This is normal. No action is required.
Water leaking from the indoor unit into the room.| Cause:  While it is normal for the system to generate condensate water in cooling
mode, it is designed to drain this water via a condensate drain system to a safe location.
Solution:  If water is leaking into the room, it may indicate one of the following.
• The indoor unit is not level right to left. Level indoor unit.
• The condensate drain pipe is restricted or plugged. All restrictions must
be removed to allow continuous drainage by gravity.
• If problem persists, contact a qualified service professional for assistance.
Wireless remote controller does not work.| Cause:  There are a number of possible reasons.
Solution:  Check the following:
• The batteries might be low. Change the batteries.
• The remote controller must be within 25 ft. (7.5 m) with no obstructions
of the indoor unit. If remote controller needs to be replaced, contact a
qualified service professional for assistance. In the meantime, use the
Aux Button to operate the system.
The unit will not deliver air.| Cause: There are a number of system functions that will prevent air flow.
Solution:  Check for the following:
• In heating mode, the indoor fan may not start for three minutes if the
room temperature is very low. This is to prevent blowing cold air.
• In heat mode, if the outdoor temperature is low and humidity is high,
the system may need to defrost for up to 10 minutes before beginning
a heating cycle.
• In dry mode, the indoor fan may stop for up to three minutes during the
compressor off delay.
• Otherwise, you should contact a qualified service professional for assistance.
Moisture or condensation on the discharge air louvers
or outlet vents.| Cause:  It is normal for the system to develop condensation or moisture on the
discharge air louvers when cooling warm humid air for a long period of time.
Solution:  The condensation or moisture will disappear as the system cools and
dehumidifies the room space.

CAUTION
Stop operation and call for service in the following circumstances:
• You hear a harsh or unusual sound during operation.
• Unusually foul odor is emitted during operation.
• Water is leaking in the room.
• You notice a burning smell or see smoke.
• Circuit breaker trips frequently, or unit stops abnormally often.

CARE AND CLEANING

WARNING
Take notice of the following items before cleaning your Vireo indoor wall unit.

• To avoid electric shock or injury, do not attempt to clean the unit unless it has been turned off and the indoor and outdoor units have been disconnected from the main power supply.
• Do not wash the unit with water; this may cause an electric shock.
• During cleaning, be sure to use a stable and safe standing platform.

FRONT PANEL CLEANING
Wash the front panel using warm water and mild detergent with a soft cloth or soft brush.
NOTE: Do not use bleach,abrasives or water above 110°F (45°C) as it may cause discoloration or damage to the surface of the unit.
AIR FILTER CLEANING
Changing your air filter on a regular basis prevents many problems. Dirty air filters will affect the performance and the longevity of your unit. It is recommended that air filters be cleaned every three (3) months.
To access and clean the filter:

1. Open Front Panel
   Firmly grasp both sides of the front panel and pull upward to about 60 degree angle. (NOTE: do not force panel open).

2. Remove Filter
   Remove the filter as indicated in the figure at right.

3. Clean Filter
   Use vacuum to clean the filter. When the filter is very dirty, use warm water (below 110°F) to clean it, and then dry filter before replacing.

4. Reinstall Filter
   Reinstall the filter and then close the panel cover tightly.

ENERGY SAVING TIPS

1. Reduce room setpoint at night: During the nighttime hours you don’t require the same level of conscious cooling or heating. Try using Sleep Mode to gradually relax room temperature and allow the unit to run less and save energy.

2. Curtains and shades: In the summer, it is recommended to block the effects of the sun. Close window curtains and shades on the south and west side of your home to help block solar heat. In winter, the sun is your friend. Open curtains and shades to allow solar heat into your room.

3. Close doors: If you don’t need to heat and cool your whole home, confine the heating and cooling to one room by closing doors.

4. Service the unit: Some basic maintenance might be all you need. The outdoor unit will greatly benefit from a good hosing off, especially in treed areas where seeds and other debris can stick to coil fins and make the unit work up to 15% harder!

5. Rearrange the room: Furniture that obstructs airflow means you could be heating and cooling the back of a chair instead of the actual living space. Remove or rearrange obstacles blocking airflow.

6. Try 75 degrees: 75°F is a good point for an air conditioner to run at its optimal performance level. Even a 5-degree change in temperature can make your unit use up to 40% more energy.

7. Lighting: Turning lights off can help reduce your heat. Each light bulb is a tiny heater.
   Your air conditioner must waste energy overcoming the heat from your lights to reach and hold your desired room temperature.

8. Is anyone home? If possible, while you’re away turn your unit to Auto mode and make sure windows and curtains are closed. Although room temperature may be less than optimal for a few minutes when you return, the unit will soon have the room back to your desired temperature.

9. Don’t forget the fan: The fan is much like a car. The faster it runs, the more energy it uses. Sometimes we need the car to go fast, but slow is good enough most of the time.
   Try saving money by using the comfortable quiet low fan speed as much as possible.

LIMITED WARRANTY STATEMENT

FOR WARRANTY SERVICE OR REPAIR: Contact your installing contractor. You may find the installer’s name on the equipment or in your Owner’s packet or on your invoice.
ONLINE REGISTRATION IS AVAILABLE AT: www.greecomfort.com/resources/product- warranty/
Or complete product registration below.
Email completed form to: [email protected]
or
Send copy of completed form to:
Gree Warranty Registration
14610 Breakers Dr.
Jacksonville, FL 32258

• Keep copy of completed form for your files.
  PRODUCT REGISTRATION
  Indoor Model No:
  Outdoor Model No:
  Owner Name:
  Serial No:
  Serial No:
  Date of Installation:
  Address of Installation:
  Installing Contractor:
  Address:
  Phone No. / Email:
  GREE distributor (hereinafter “Company”) warrants this product against failure due to defect in materials or workmanship under normal use and maintenance as follows. All warranty periods begin on the date of original installation. If the date cannot be verified, the warranty period begins one hundred twenty (120) days from date of manufacture. If a part fails due to defect during the applicable warranty period, Company will provide a new or remanufactured part, at Company’s option, to replace the failed defective part at no charge for the part. This limited warranty is subject to all provisions, conditions, limitations and exclusions listed below.

  • A warranty period of Five (5) years on all parts to the original registered end user when installed in a residential application.
  • A warranty period of One (1) year on all parts to the original registered end user, when installed in commercial applications.
  • A warranty period of 90 days on remote controls from purchase date.
  • Limited warranty applies only to systems that are properly installed by a state certified or licensed HVAC contractor, under applicable local and state law in accordance with all applicable building codes and permits; GREE installation and operation instructions and good trade practices.
  • Warranty applies only to products remaining in their original installation location.
  • Defective parts must be returned to the distributor through a registered servicing dealer for credit.

LIMITATIONS OF WARRANTIES: ALL IMPLIED WARRANTIES AND/OR CONDITIONS (INCLUDING IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OR PURPOSE) ARE LIMITED TO THE DURATION OF THIS LIMITED WARRANTY, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS, SO THE ABOVE MAY NOT APPLY TO YOU. THE EXPRESS WARRANTIES MADE IN THIS WARRANTY ARE EXCLUSIVE AND MAY NOT BE ALTERED, ENLARGED, OR CHANGED BY ANY DISTRIBUTOR, DEALER, OR OTHER PERSON, WHATSOEVER.
FOR RESIDENTIAL APPLICATIONS: When all qualifications for warranty have been met, for the models listed in this document, a replacement unit will be provided. The replacement unit will be relative to the confirmed failed component (indoor coil, outdoor coil, compressor, reversing valve or EEV is confirmed faulty by a technical support representative from the originating distributor, within the first five (5) years of installation), not a complete system. The replacement unit will satisfy the original unit warranty period.
THIS WARRANTY DOES NOT COVER:

1. Labor or other costs incurred for diagnosing, repairing, removing, installing, shipping, servicing or handling of either defective parts, or replacement parts, or new units.
2. Product cleaning required prior to warranty service and repair.
3. Normal maintenance as outlined in the installation and servicing instructions or Owner’s Manual,including filter cleaning and/or replacement and lubrication.
4. Failure due to faulty installation or repairs, damage, misapplication, abuse, improper servicing, lack of or in-sufficient maintenance, unauthorized alteration or improper operation.
5. Failure to start due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
6. Failure or damage due to floods, winds, fires, lightning, accidents, corrosive environments(rust or residue etc.) or other conditions beyond the control of the Company.
7. Failure or damage of coils, piping or other parts due to corrosion, when installed within one (1) mile of sea coast or corrosive body.
8. Parts not supplied or designated by Company, or damages resulting from their use.
9. Products installed outside the 48 contiguous United States, except the District of Columbia and Hawaii.
10. Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
11. Any cost to replace, refill or dispose of refrigerant, including the cost of refrigerant.
12. Shipping damage or damage as a result of transporting the unit.
13. Accessories such as condensate pumps, line sets and so forth are not covered.
14. Any special, indirect or consequential property or commercial damage of any nature whatsoever. Some states do not allow the exclusion of incidental or consequential damages, so the above limitation may not apply to you.
15. Consumable components, such as air filters, are not covered under parts warranty.
    This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

CAT NO: GREE_VIREO_B_OWNERS_040218
https://manual-hub.com/

References

• System Documentation | GREE Comfort
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