SAMSUNG HW-Q990D Dolby Atmos Soundbar User Guide

SAMSUNG HW-Q990D Dolby Atmos Soundbar

Simple User Guide
Figures and illustrations in this Simple User Guide are provided for reference only and may differ from actual product appearance

• AH81-17409X-00
• NSPBI01556M-00

HW-Q990D

• You can access the User guide on Samsung’s on-line customer support center by scanning the QR code on the left.
• To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)
• © 2024 Samsung Electronics Co., Ltd. All rights reserved.
• QUESTIONS OR COMMENTS?
• If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

www.samsung.com/sg/support
AUSTRALIA| 1300 362 603| www.samsung.com/au/support
NEW ZEALAND| 0800 726 786| www.samsung.com/nz/support
VIETNAM|

• Toll free numbers:
• _ 1800 588 889
• Hotline: (028)73056888

|

www.samsung.com/vn/support

THAILAND|

• Hotline no : 1282 1800-29-3232
• (Toll free for all product)

|

www.samsung.com/th/support

MYANMAR| +95-1-2399-888| www.samsung.com/mm/support
CAMBODIA| 1800-20-3232 (Toll free)| www.samsung.com/th/support
LAOS| +856-214-17333
MALAYSIA|

• 1800-88-9999
• +603-7713 7420
• (Overseas contact)

|

www.samsung.com/my/support

INDONESIA|

• 021-5699-7777
• 0800-112-8888
• (All Product, Toll Free) 0800-112-7777
• (All Product, Toll Free)

|

www.samsung.com/id/support

PHILIPPINES|

• 1-800-10-7267864
• [ PLDT – Toll Free ] 1-800-8-7267864
• [ Globe – Toll Free ]
• 84222111 [ Landline ]

|

www.samsung.com/ph/support

INDIA|

• 1800 5 SAMSUNG
• (1800 5 7267864) (Toll-Free)
• 1800 40 SAMSUNG
• (1800 40 7267864) (Toll-Free)

| www.samsung.com/in/support
NEPAL|

• 16600172667
• (Toll Free for NTC Only) 9801572667
• (Toll Free for Ncell users)

SRI LANKA| 011 SAMSUNG (011 7267864)
BANGLADESH|

• 08000-300-300 (Toll free)
• 09612-300-300

| www.samsung.com/bd/support

SAFETY INFORMATION

SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung product.

| CAUTION
---|---
| RISK OF ELECTRIC SHOCK. DO NOT OPEN.
| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
****| This symbol indicates that this product has included important literature concerning operation and maintenance.

|

• Class II product : This symbol indicates that a safety connection to electrical earth (ground) is not required.
• If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).

| AC voltage : Rated voltage marked with this symbol is AC voltage.
| DC voltage : Rated voltage marked with this symbol is DC voltage.
| Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

WARNING

To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use. To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.

2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.

3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

4. Protect the product from moisture (i.e. vases), and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the unit malfunctions. Your product is not intended for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures.
   If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.
   CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

 CHECKING THE   COMPONENTS

• Soundbar Main Unit
• Soundbar Remote Control
• Batteries
• Subwoofer
• Surround Speaker x2 Power Cord X 4
• (Subwoofer, Surround Speaker, Soundbar)
• HDMI Cable
• Wall Mount Guide
• Holder-Screw X 2
• Screw (M4 x L10) X 2
• Bracket-Wall Mount X 2
• Rubber-Foot X 4

PRODUCT OVERVIEW

Top Panel of the Soundbar

1|

•   (Multi Function) Button
• In standby mode, press the        (Multi Function)
• button to turn on the Soundbar.
• Press the   (Multi Function) button to change the input source.

---|---
2|

• (Mic On/Off) Button
• Press the button to turn the microphone on or off. When the microphone is off, the LED indicator will glow red.
• To switch to BT PAIRING mode in BT mode, press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds.

Bottom Panel of the Soundbar

1|

• DIGITAL AUDIO IN (OPTICAL)
• Connect to the digital (optical) output of an external device.

---|---
2|

• SERVICE
• Connect a USB storage device to upgrade the product’s software.

3|

• HDMI TO TV (eARC/ARC)
• Connect to the HDMI jack on a TV.

4|

• HDMI 1 / HDMI 2
• Inputs digital video and audio signals simultaneously using an HDMI cable.
• Connect to the HDMI output of an external device.

5|

• POWER
• Connect the Soundbar’s power cord.

CONNECTING THE  SOUNDBAR

Connecting the power and units

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar, Subwoofer, and Surround speakers.
Using the Surround speaker mode

• An optimal surround sound may be delivered depending on the position of the surround speaker.
• For more information, refer to the speaker section of the Full manual.

USING A WIRED CONNECTION

Connecting using an HDMI Cable
(External Device (HDMI 1 or HDMI 2) / TV ARC/eARC)

Connecting using an Optical Cable (D.IN)

NOTE

• When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the ( Source) button on the remote control to select the “TV ARC” mode.
• The recommended cable is an HDMI cable certified by HDMI.org.
• When you use an optical cable and the terminals have covers, be sure to remove the covers

Using the Q-Symphony Function

• When the Soundbar connects to a Samsung TV that supports the Q-Symphony function, you can play the sound simultaneously through the Soundbar and the TV. If you use the Q-
• Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect.
• When the Soundbar is connected, “Q-Symphony” menu appears on the TV. (The message displayed may differ with the TV model.)
• (Settings ( ) → All Settings (  ) → Sound → Sound Output)
• Using the SpaceFit Sound
• This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically.

USING A WIRELESS CONNECTION

Connecting via Bluetooth

• Search for the Bluetooth device on your TV or mobile device.

What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any
• Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new device to the Soundbar.
• (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)
• NOTE
  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network

 TROUBLESHOOTING

Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).

• Soundbar does not turn on.
• Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected

1. Turn off the Soundbar main unit.
2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.
3. Press the Up button on the remote control for5 seconds.
4. check if the LINK LED is solid blue (connection complete).
   • The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers.

Soundbar works erratically.

• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

Remote control does not work

• Point the remote directly at the soundbar.
• Replace the batteries with new ones.

The Soundbar indicator turns solid red.

• The microphone is turned off.
• Turn on the microphone.
• Sound is not output from the soundbar.
• The volume of the Soundbar is too low or muted.

Adjust the volume.

• When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.

• For sound output of the TV, select Soundbar.
  (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings (  ) → Sound → Sound Output → Select Soundbar)

• Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the surround speakers.

• Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.
• If the TV is not connected via HDMI TO TV (eARC/ARC)
• Check whether the HDMI cable is correctly connected to the ARC terminal.
• Connection may not be possible due to the connected external device (set-top box, game console, etc.).
• Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu.
• (Samsung TV: Home (  ) → Menu → Settings (  ) → All Settings (  ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

• When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth.

• Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
  If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.

• If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

• Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV.
When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV

No UHD input signal is displayed on my TV.

• An additional change in settings may be required for  your TV or the input source. For more information, refer to the user manual of the TV or the external device.
• Make sure you are using an Ultra High Speed HDMI cable certified by HDMI.org.

 IMPORTANT NOTES ABOUT SERVICE

Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.

SPECIFICATIONS AND GUIDE

• Model Name HW-Q990D
• Weight 7.7 kg
• Dimensions (W x H x D) 1232.0 x 69.5 x 138.0 mm
• Operating Temperature Range +10 °C to +40 °C
• Operating Humidity Range 10 % to 80 % non-condensing
• Storage Temperature -20 °C to +45 °C
• Storage Humidity 5 % to 95 %  non-condensing

AMPLIFIER

• Rated Output power 246 W
• Supported play formats
• Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
• Dolby ATMOS / DTS 5.1ch / DTS HD /
• DTS-HD Master Audio / DTS:X / LPCM 8Ch
• Subwoofer Name PS-WQ990D
• Weight 11.7 kg
• Dimensions (W x H x D) 220.0 x 413.0 x 410.0 mm

AMPLIFIER

• Rated Output power 200 W
• Surround Speaker Name PS-RQ990D (LEFT/RIGHT)
• Weight 3.4 kg
• Dimensions (W x H x D) 129.5 x 201.3 x 140.4 mm
• AMPLIFIER
• Rated Output power 210 W

NOTE

• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.
• Weight and dimensions are approximate.
•  Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi.
• Wi-Fi Port deactivation method
• Press the CH LEVEL button on the remote control of the
• Soundbar for 30 seconds to turn Wi-Fi On / Off.
• Bluetooth Port deactivation method
• Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn Bluetooth On / Off.

For India Only This product is RoHS compliant

• This marking on the product, accessories or literature indicates that the product and its electronic accessories (e. g. charger, headset, and USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or the human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
• For more information on safe disposal and recycling visit our website. www.samsung.com/in/support or contact our Helpline numbers- 1800 40 SAMSUNG(7267864) 1800 5 SAMSUNG(7267864)

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