motorola HK500 Plus In Ear Wireless Mono Headset User Guide

motorola HK500 Plus In Ear Wireless Mono Headset

Specifications:

• Product: In-Ear Wireless Mono Headset
• Model: HK500+
• Wireless Connectivity: Bluetooth
• Battery Type: Rechargeable Lithium polymer
• Battery Life: Up to 7 hours
• Charging Port: USB-C

Product Usage Instructions

Getting Started

• Location: Ensure the headset is wiped dry before charging.
• Range: Keep the headset and Bluetooth device within close proximity.

Charging the Battery

Important Note: Use only the provided rechargeable Lithium polymer battery and Type C cable for charging.

Charging Steps:

1. Plug the Type C cable into the headset’s USB-C charging port.
2. Connect the cable to a Type C power source.
3. Ensure to fully charge the battery before initial use, charging for at least 2 hours continuously.

Battery Performance
The fully charged battery offers up to 7 hours of usage time, but this may reduce over time with usage.

Battery Low Warning: If the LED indicator flashes red, recharge the battery.

Connecting Your Headset

1. Turn on Bluetooth on your device.
2. Turn on the headset.
3. Follow the voice prompts for setup.
4. Select ‘HK500/HK500+’ from your device’s Bluetooth menu.

Note: Ensure your device is Bluetooth compatible and supports headset connections.

For: HK500+
User Guide

Safety instructions

DANGER
To avoid hearing damage, limit the time you use headset at high volume and set the volume to a safe level. The louder the volume, the shorter the safe listening time is.

WARNING
These wireless headset is compliant with all relevant standards regarding electromagnetic fields and are, when handled as described in the User Guide, safe to use. Therefore, always read the instructions in this User Guide carefully before using the device.

• Listen at reasonable volumes for reasonable periods of time.
• Be careful not to adjust the volume continuously upwards as your hearing adapts.
• Do not turn up the volume so high that you can’t hear what is around you.
• You should use caution or temporarily discontinue use in potentially hazardous situations.
• Excessive sound pressure from headset can cause hearing loss.
• Using headset with both ears covered while driving is not recommended and may be illegal in some areas while driving.
• For your safety, avoid distractions from music or phone calls while in traffic or other potentially dangerous environments.

CAUTION

• Do not expose headset to excessive heat.
• Do not drop your headset.
• Earbuds shall not be exposed to dripping, splashing water.
• Do not allow your headset to be submerged in water.
• Do not use any cleaning agents containing, alcohol, ammonia, benzene, or abrasives.
• If cleaning is required use a soft cloth, if necessary dampened with a minimum amount of water or diluted with a minimum amount of water or diluted mild soap, to clean the headset.
• The integrated battery shall not be exposed to excessive heat such as sunshine, fire or the like.
• Replacement of a battery with an incorrect type can defeat a safeguard (for example, in the case of some lithium battery types).
• Risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries according to the instruction.
• Disposal of a battery into fire or a hot oven, or mechanically crushing or cutting of a battery, can result in an explosion.
• Leaving a battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid or gas.
• A battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas.

Operating temperature and humidity

• Store in a place where temperature is between -20°C (-4°F) to 50°C (122°F) (up to 90% relative humidity with no condensation).
• Operate in a place where temperature is between 0°C (32°F) to 45°C (113°F) (up to 90% relative humidity with no condensation).
• Battery life may be shorter in high or low temperature conditions.

Welcome…
to your new HK500+ wireless headset !

• Up to 7 hours total playtime.
• Dual-mic technology for crystal clear calls.
• Lower power consumption to increase battery life.
• Water resistant buds (IPX4).
• Multipoint connectivity

Need help?
If you have any problems setting up or using your HK500+, please visit us at motorolasound.com/support Alternatively, you may find the answer in the ‘Help’ section at the back of this guide.

This User Guide provides you with all the information you need to get the most from your wireless headset.
Before you make call or listen to music you will need to set up your wireless headset. Follow the simple instructions in ‘Getting started’, on the next few pages.

Got everything?

• Wireless headset
• USB-C charging cable
• Ear tip
• Ear hook
• Quick start guide
• Warranty

Getting started

Location

Important
The headset is resistant to dripping and splashing water but make sure you wipe off any moisture on the headset thoroughly before charging it.

Range of earbuds and the Bluetooth device
Make sure the headset and Bluetooth device are placed within range of each other.

Charging the battery

Important
Warning! Use only the approved rechargeable Lithium polymer battery built-in and supplied with your HK500+.
Plug the Type C cable into the headset’s USB-C charging port and connect to the Type C power source.

Note: Fully charge before use. Any attempt to remove or replace your battery will damage your headset.
The LED indicator is steady red during charging the battery. It turns solid blue when charging is complete. For the first time use, charge the battery for at least 2 hours continuously.

Battery performance
In ideal conditions, a fully charged battery should give up to 7 hours usage time.
The charge capacity of the rechargeable battery will reduce with time as it wears out, giving the earbuds less usage/standby time.

Battery low warning

If the LED indicator flashes red, recharge the battery.

Connecting your headset

1. Turn on Bluetooth on your device.
2. Turn on your headset.
3. Follow the voice prompt’s instruction.
4. Select HK500/HK500+ from the Bluetooth menu of your device.

Note
Make sure your device is compatible with Bluetooth and headset.

Your HK500+ is now ready for use.

Getting to know your wireless headset

Overview

1. USB-C charging port
2. Multi-function button (MFB)
3. LED status indicator
4. Microphone
5. Volume up
6. Volume down
7. Boom (open – on, close – off)
8. Eartip
9. Ear hook
10. Earpiece

Using the headset

Fit and comfort

Operation

Note:

• Some features are phone and network dependent.
• Using a mobile device or accessory while driving may cause distraction and may be illegal. Always obey the laws and drive safely.

Connect to the second device
Connect your headset with two devices at the same time:

1. Before pairing the second device, turn off Bluetooth on the previously paired device. Then pair the second device following the ‘Connect and go’ section.
2. Once paired to the second device, your headset is ready to connect with either or both devices when it is turned on.

LED status indicator

Note: If you are on a call for 1 minute or if there is no activity for 20 seconds, the LED will stop flashing to save battery life. Closing the Boom can also save battery life.

Help

The wireless headset does not turn on.

• The battery level is too low. Recharge your headset.

The wireless headset does not connect with the Bluetooth device.

• Ensure the Bluetooth function of the Bluetooth device has been turned on.
• Ensure the Bluetooth function of the previous connected device has been turned off.
• Ensure you follow the instructions in this user manual to connect the headset (see page 7).

The wireless headset keeps disconnecting.

• The battery level is too low. Recharge your headset.
• Ensure the wireless headset and Bluetooth device are operated within range.
• Remove the wireless headset from the pairing list and connect it with the Bluetooth device again.

Poor audio quality.

• Ensure the wireless headset and Bluetooth device are operated within range.
• Remove the wireless headset from the pairing list and connect it with the Bluetooth device again.

My voice cannot be heard.

• Check the Bluetooth device to ensure the voice is going through the wireless headset.
• Remove the headset from the ears and speak close to the microphone.

Music plays on my Bluetooth device not through the headset.

• Check on your Bluetooth device if you have selected to listen to music through the headset.

Technical Specifications

Note
Specifications are subject to change without prior notice.

General information

Cleaning and care

Important
Always switch off and disconnect the power adaptor before cleaning your wireless earbuds.

• Clean your wireless earbuds with a slightly damp cloth or with an anti-static cloth. Never use cleaning agents or abrasive solvents.
• Do not clean any part of the wireless earbuds with thinners or other solvents and chemicals – this may cause permanent damage to the product which is not covered by the warranty.
• Keep your wireless earbuds away from hot, humid areas or strong sunlight, and do not let it get wet.
• Every effort has been made to ensure high standards of reliability of your wireless earbuds. However, if something does go wrong, please do not try to repair it yourself – contact Customer Service for assistance.

Disposal of the Device (environment)
At the end of the product life cycle, you should not dispose of this product with normal household waste. Take this product to a collection point for the recycling of electrical and electronic equipment. The symbol on the product, user guide and/or box indicates this. Some of the product materials can be re- used if you take them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment. Please contact your local authorities in case you need more information on the collection points in your area. Dispose of the battery pack in an environmentally friendly manner according to your local regulations.

Consumer Products and Accessories Warranty
Thank you for purchasing this Motorola branded product manufactured under license by Meizhou Guo Wei Electronics Co. LTD., AD1 section, The economy exploitation area, Meizhou, Guangdong, P.R.China . (“MZGW”)

What Does this Warranty Cover?
Subject to the exclusions contained below, MZGW warrants that this Motorola branded product (“Product”) or certified accessory (“Accessory”) sold for use with this product that it manufactured to be free from defects in materials and workmanship under normal consumer usage for the period outlined below. This Limited Warranty is your exclusive warranty and is not transferable.

Who is covered?
This warranty extends only to the first consumer purchaser, and is not transferable.

What will MZGW do?
MZGW or its authorized distributor at its option and within a commercially reasonable time, will at no charge repair or replace any Products or Accessories that do not conform to this limited warranty. We may use functionally equivalent reconditioned/refurbished / pre-owned or new Products, Accessories or parts.

What Other Limitations Are There?
ANY IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL BE LIMITED TO THE DURATION OF
THIS LIMITED WARRANTY, OTHERWISE THE REPAIR OR REPLACEMENT PROVIDED UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CONSUMER, AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OF IMPLIED. IN NO EVENT SHALL MOTOROLA OR MZGW BE LIABLE, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE) FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCT OR ACCESSORY, OR FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE ABILITY OR INABILITY TO USE THE PRODUCTS OR ACCESSORIES TO THE FULL EXTENT THESE DAMAGES MAY BE DISCLAIMED BY LAW.

Some jurisdictions do not allow the limitation or exclusion of incidental or consequential damages, or limitation on the length of an implied warranty, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights that vary from one jurisdiction to another.

products original purchase by the first consumer purchaser of the product.
Consumer Accessories| Ninety (90) days from the date of the accessories original purchase by the first consumer purchaser of the product.
Consumer Products and Accessories that are Repaired or Replaced| The balance of the original warranty or for ninety (90) days from the date returned to the consumer, whichever is longer.

Exclusions
Normal Wear and Tear. Periodic maintenance, repair and replacement of parts due to normal wear and tear are excluded from coverage.
Batteries. Only batteries whose fully charged capacity falls below 80% of their rated capacity and batteries that leak are covered by this limited warranty.

Abuse & Misuse. Defects or damage that result from: (a) improper operation, storage, misuse or abuse, accident or neglect, such as physical damage (cracks, scratches, etc.) to the surface of the product resulting from misuse; (b) contact with liquid, water, rain, extreme humidity or heavy perspiration, sand, dirt or the like, extreme heat, or food; (c) use of the Products or Accessories for commercial purposes or subjecting the Product or Accessory to abnormal usage or conditions; or (d) other acts which are not the fault of Motorola or MZGW are excluded from coverage.

Use of Non-Motorola branded Products and Accessories. Defects or damage that result from the use of Non-Motorola branded or certified Products or Accessories or other peripheral equipment are excluded from coverage.
Unauthorized Service or Modification. Defects or damages resulting from service, testing, adjustment, installation, maintenance, alteration, or modification in any way by someone other than Motorola, MZGW or its authorized service centers, are excluded from coverage.

Altered Products. Products or Accessories with (a) serial numbers or date tags that have been removed, altered or obliterated; (b) broken seals or that show evidence of tampering; (c) mismatched board serial numbers; or (d) nonconforming or non-Motorola branded housings, or parts, are excluded from coverage.

Communication Services. Defects, damages, or the failure of Products or Accessories due to any communication service or signal you may subscribe to or use with the Products or Accessories is excluded from coverage.

How to Obtain Warranty Service or Other Information?

To obtain service or information, please visit us at: motorolasound.com/support
You will receive instructions on how to ship the Products or Accessories at your expense and risk, to a MZGW Authorized Repair Center.
To obtain service, you must include: (a) the Product or Accessory; (b) the original proof of purchase (receipt) which includes the date, place and seller of the Product; (c) if a warranty card was included in your box, a completed warranty card showing the serial number of the Product; (d) a written description of the problem; and, most Importantly; (e) your address and telephone number.

These terms and conditions constitute the complete warranty agreement between you and MZGW regarding the Products or Accessories purchased by you, and supersede any prior agreement or representations, including representations made in any literature publications or promotional materials issued by MZGW or representations made by any agent, employee or staff of MZGW, that may have been made in connection with the said purchase.

EU Declaration of Conformity (DoC)
Hereby, MZGW declares that the radio equipment type is in compliance with RE Directive 2014/53/EU. The full text of the EU declaration of conformity is available on the website: motorolasound.com

EU exposure:
RF exposure information: The EIRP power of the device at maximal case is below the exempt condition, 20mW specified in EN62479: 2010. RF exposure assessment has been performed to prove that this unit will not generate the harmful EM emission above the reference level as specified in EC Council Recommendation(1999/519/EC).

FCC regulatory conformance:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

NOTES:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

NOTES:
The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.

IC regulatory conformance
This device complies with CAN ICES-003 (B)/NMB-003(B) and CAN RSS-216 / CNR-216.

This device contains licence-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s licence-exempt RSS(s). Operation is subject to the following two conditions:

1. This device may not cause harmful interference.
2. This device must accept any interference, including interference that may cause undesired operation of the device.

The SAR limit of Canada (ICES) is 1.6 W/kg for head averaged over one gram of tissue. Device types MOTO BUDS 065 ANC (IC: 20353-MB065) has also been tested with 0mm against this SAR limit.
The device is compliance with RF exposure guidelines, users can obtain Canadian information on RF exposure and compliance.

Manufactured, distributed or sold by Meizhou Guo Wei Electronics Co. LTD., official licensee for this product. MOTOROLA and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. and are used under license. All other trademarks are the property of their respective owners. © 2024 Motorola Mobility LLC. All rights reserved.
Version 1.0 (EN)

Frequently Asked Questions (FAQ)

How do I know if my headset is fully charged?

The LED indicator will turn solid blue when charging is complete.

How long should I charge the battery for the first time use?

Charge the battery for at least 2 hours continuously before first-time use.

What should I do if the battery performance decreases over time?

If the battery performance reduces, consider replacing the rechargeable battery for optimal usage time.

References

• Ultimate Personal Audio Products from Motorola Sound
• Motorola Sound - Help and Support

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