SUPA 1001 Gas Water Heater User Manual
- May 15, 2024
- SUPA
Table of Contents
User Manual
Warranty
Model (s): SUPA 1001, 1002 – water heater
SUPA Products Limited (SUPA) hereby warrants this product to be free of
manufacturing defects in materials and workmanship when installed and operated
according to SUPA’s installation and operating instructions. This Limited
Warranty extends to the original purchaser only, and only while the product
remains at the site of the original installation. This Limited Warranty
terminates if moved or reinstalled at a new location. There are no warranties,
express or implied made or given other than contained in this Limited
Warranty. No agent, employee or representative of SUPA has any authority to
bind SUPA to any representation or warranty concerning the Product not
contained in this Warranty.
Except as expressly set forth herein, there are no representations or
warranties, express or implied, including, without limitation, as to
merchantability or fitness for a particular purpose with respect to any goods
sold hereunder. The buyer’s exclusive remedy is limited to repair or
replacement of the goods sold, at SUPA’s discretion. SUPA is not liable for
incidental or consequential damages.
Period of Coverage
Heater, Pump, Stand and Hoses – 2 years when used in strict accordance with
the manufacturer’s instructions.
Specific exclusions are the use of the pump continuously exceeding 90 minutes
per individual use.
Accessories: fittings and shower head 1 year.
The owner is responsible for all other costs incidental to repair such as
labour, shipping, delivery and permits.
Proof of purchase required. Products repaired will be covered under this
Limited Warranty for the remainder of term of the original purchase.
This Warranty becomes null and void if any of the following are determined to
be a contributing factor to the failure of the product:
- Abuse, misuse, alteration, neglect or misapplication
- Improper or inadequate maintenance
- Inadequate water quality
- Damage associated with freezing
- The build-up of scale
- Incorrect gas or water pressure; and
- Force Majeure
Within the first 30 days of purchase, SUPA Products Limited will cover all
ground shipping costs for warranty related issues. Following the initial 30
day period and extending through to the completion of the Warranty period, the
customer is responsible for all shipping to SUPA Products Limited, regardless
of reason or circumstance. The method for warranty related shipping will be
Ground equivalent, with the provider of SUPA Products stated choice.
All shipments of any type of product being returned to SUPA Products Limited
for any reason must have a (Returned Goods Approval No.), which is obtainable
in writing through a prior request made to SUPA Product Limited by mail,
email, message or telephone communications. Failure to obtain an RGAN No.,
could result in a loss of product. SUPA Products Limited will not be held
responsible for replacement due to loss or damage if these steps are not
properly followed.