Vtech RM5754HD 5 Smart Wi-Fi 1080p Video Monitor User Guide

Vtech RM5754HD 5 Smart Wi-Fi 1080p Video Monitor

Specifications:

• Model: RM5754HD RM5754-2HD
• Product Name: 5 Smart Wi-Fi 1080p Video Monitor
• Parent Unit Screen Size: 5-inch color screen
• Wi-Fi Enabled: Yes
• Video Resolution: 1080p HD
• Battery Type: Rechargeable Lithium-ion Polymer battery
• Battery Capacity: 5000mAh
• Power Adapter Output: 5V DC 2A

Product Usage Instructions

Setting Up the VTech 5 Smart Wi-Fi 1080p Video Monitor:

1. Place the baby unit in the baby’s room, ensuring it is within range of your home wireless network.
2. Connect the parent unit to a power source using the provided power adapter.
3. Follow the on-screen instructions on the parent unit to connect it to your home Wi-Fi network.
4. Download and install the MyVTech Baby Pro app on your smartphone or tablet from the App Store or Google Play Store.
5. Open the app and follow the setup wizard to pair your devices with the monitor.
6. You are now ready to monitor your baby remotely using the parent unit or your mobile device.

Using the VTech 5 Smart Wi-Fi 1080p Video Monitor:

• From the parent unit or the mobile app, you can view live video and audio from the baby unit.
• You can adjust settings such as volume, brightness, and camera angle from the parent unit or app.
• The monitor allows you to stay connected to your baby from anywhere with an internet connection.
• Receive alerts for sound or motion detection to ensure you are aware of your baby’s activities.
• The monitor provides a secure and private connection for peace of mind.

FAQ :

• Q: Can I use the VTech 5 Smart Wi-Fi 1080p Video Monitor without a Wi-Fi connection?
  A: No, this monitor requires a Wi-Fi connection to stream live video and audio to the parent unit and mobile devices.

• Q: How do I charge the monitor’s battery?
  A: Use the provided power adapter to recharge the monitor’s battery. Ensure the power adapter is correctly oriented and plugged into a suitable power source.

• Q: Can multiple users access the monitor simultaneously?
  A: Yes, multiple users can connect to the monitor using the MyVTech Baby Pro app, allowing family members or caregivers to monitor the baby simultaneously.

Go to www.vtechcanada.com for the latest VTech product news.

RM5754HD RM5754-2HD
5” Smart Wi-Fi 1080p Video Monitor

For more support information

Quick start guide (Canada version)

• Congratulations on purchasing your new VTech product.
• Before using this HD video monitor, please read the Important safety instructions.
• For support, shopping, and everything new at VTech, visit our website at
• www.vtechcanada.com.

What does this HD Video Monitor do?

• VTech 5” Smart Wi-Fi 1080p Video Monitor allows you to stay close to your baby when you are on the move or away.
• This monitor is Wi-Fi enabled, which uses your home wireless network to stream live video and audio through the HD baby unit and 5-inch color screen parent unit. It allows you to maintain a constant connection to your baby.
• You can also monitor from your smartphone and mobile tablet.
• VTech 5” Smart Wi-Fi 1080p Video Monitor uses MyVTech Baby Pro app to let you instantly see and hear what’s happening with your baby from anywhere in the world.
• Download the app at the App Store or the Google PlayTM Store directly from your smartphone or mobile tablet.

Important safety instructions

he applied nameplate is located at the bottom of the baby unit’s base. When using your equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury, including the following:

1.  Follow all warnings and instructions marked on the product.
2. Adult setup is required.
3. CAUTION: Do not install the baby unit at a height above 6.5 feet (2 meters).
4. This product is intended as an aid. It is not a substitute for responsible and proper adult supervision and should not be used as such.
5. This product is not intended for use as a medical monitor.
6. Do not use this product near water, for example, near to a bath, sink, swimming pool or shower.
7. CAUTION: Use only the battery provided. There may be a risk of explosion if a wrong type of battery is used for the parent unit. The battery cannot be subjected to high or low extreme temperature and low air pressure at high altitude during use, storage or transportation. Disposal of battery in fire or a hot oven, mechanically crushing or cutting the battery can result in an explosion. Leaving the battery in an extremely high temperature surrounding environment can result in an explosion or the leakage of flammable liquid of gas. Battery subjected to extremely low air pressure may result in an explosion or the leakage of flammable liquid or gas. Dispose of used battery according to the information in The RBRC seal.
8.  Use only the power adapters included with this product. Incorrect power adapter polarity or voltage can seriously damage the product.
   • Power adapter information:
   • Parent unit and baby unit output: 5V DC 2A
   • VTech Telecommunications Ltd.
   • Model: VT07EUS05200
   • Rechargeable battery information:
   • 3.8V 5000mAh Lithium-ion Polymer battery Zhongshan Tianmao Battery Co., Ltd.
   • Model Number: BP1763
9. The power adapter is intended to be correctly oriented in a vertical or floor mount position. The prongs are not designed to hold the plug in place if it is plugged into a ceiling, under-the-table or cabinet outlet.
10. For pluggable equipment, the socket-outlet (power adapter) should be installed near the equipment and should be easily accessible.
11. Unplug this product from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.
12. Do not modify the power adapters or replace with other adapters, as this causes a hazardous situation.
13. Do not allow anything to rest on the power cords. Do not install this product where the cords may be walked on or crimped.
14. This product should be operated only from the type of power source indicated on the marking label. If you are not sure of the type of power supply in your home, consult your dealer or electricity supply provider.
15.  Do not overload wall outlets or use an extension cord.
16. Do not place this product on an unstable table, shelf, stand or other unstable surfaces.
17. This product should not be placed in any area where proper ventilation is not provided. Slots and openings in the back or bottom of this product are provided for ventilation. To protect them from overheating, these openings must not be blocked by placing the product on a soft surface such as a bed, sofa or rug. This product should never be placed near or over a radiator or heat source.
18.  Never push objects of any kind into this product through the slots because they may touch dangerous voltage points or create a short circuit. Never spill liquid of any kind on the product.
19. To reduce the risk of electric shock, do not disassemble this product, but take it to an authorized service facility. Disassembling or removing parts of the product other than via the battery door may expose you to dangerous voltages or other risks. Incorrect reassembling can cause electric shock when the product is subsequently used.
20.  You should test the sound reception every time you turn on the units or move one of the components.
21. Periodically examine all components for damage.
22. There is a very low risk of privacy loss when using certain electronic devices, such as baby monitors, cordless telephones, etc. To protect your privacy, make sure the product has never been used before purchase, reset the baby monitor periodically by powering off and then powering on the units, and power off the baby monitor if you are not intending to use it for some time.
23. Children should be supervised to ensure that they do not play with the product.
24. The small parts of this monitor can be swallowed by babies or small children. Keep these parts out of reach of children.
25. The product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
    SAVE THESE INSTRUCTIONS

Cautions

• Use and store the product at a temperature between 32oF (0oC) and 104oF (40oC).
• Mishandling batteries can cause burn, fire or explosion hazards.
• Batteries should not be exposed to excessive heat such as bright sunshine or fire.
• Do not expose the product to extreme cold, heat or direct sunlight. Do not put the product close to a heating source.
• Warning—Strangulation Hazard
• Children have STRANGLED in cords. Keep this cord out of the reach of children (more than 3 ft (0.9m) away). Do not remove warning label on the adapter cord.
• Never place the camera unit(s) inside the baby’s crib or playpen. Never cover the camera unit(s) or parent unit with anything such as a towel or a blanket.
• Other electronic products may cause interference with your camera unit. Try installing your camera unit as far away from these electronic devices as possible: wireless routers, radios, cellular telephones, intercoms, room monitors, televisions, personal computers, kitchen appliances and cordless telephones.

Precautions for users of implanted cardiac pacemakers
Cardiac pacemakers (applies only to digital cordless devices): Wireless Technology Research, LLC (WTR), an independent research entity, led a multidisciplinary evaluation of the interference between portable wireless devices and implanted cardiac pacemakers. Supported by the U.S. Food and Drug Administration, WTR recommends to physicians that:
Pacemaker patients

• Should keep wireless devices at least six inches from the pacemaker.
• Should NOT place wireless devices directly over the pacemaker, such as in a breast pocket, when it is turned ON.

WTR’s evaluation did not identify any risk to bystanders with pacemakers from other persons using wireless devices.
Electromagnetic fields (EMF)
This VTech product complies with all standards regarding electromagnetic fields (EMF). If handled properly and according to the instructions in this user’s manual, the product is safe to be used based on scientific evidence available today.

What’s in the box

Your HD video monitor package contains the following items. Save your sales receipt and original packaging in the event warranty service is necessary .

Requirements

For mobile access:|
---|---
MyVTech Baby Pro mobile app
Network| Wi-Fi
Wi-Fi router| 2.4GHz 802.11 b/g/n
Internet connection| 1.5 Mbps @ 720p or 2.5 Mbps @1080p upload bandwidth per baby unit

Overview

Baby unit overview

1. Light sensor

2. Camera lens

3. Microphone

4. Infrared LEDs
   Allow you to see clearly in dark surroundings.

5. Speaker

6. Press to turn the night light on or off.

7. LED indicator

   • Orange is steadily on when the baby unit is connecting to the parent unit in direct mode.
   • Green is steadily on when the baby unit and parent unit are connecting to your home Wi-Fi network via the Wi-Fi router.
   • Flashes orange slowly during video streaming in direct mode.
   • Flashes green slowly during video streaming via home Wi-Fi network

8. ON
   Power on/off switch.

9. PAIR

   • Press and hold for three seconds to enter pairing mode.
   • Reset the baby unit to factory default.
   • Press and hold PAIR key until you hear a beep sound.
   • Release the PAIR key, and then press the PAIR key again five times until you hear another beep sound.
   • The baby unit will sound another beep when the reset completes. Then, the baby unit will reboot

10. Night light

11. Temperature sensor

12. Slots for wall mounting
    Wall mount bracket is included in your package.

13. Power jack

Parent unit overview

1. LINK LED light

   • On when the parent unit is linked to the baby unit.
   • Flashes when the link to the baby unit is lost.

2. LED light

   • On when the parent unit is connected to AC power, and the battery is charging.
   • Flashes when the parent unit battery is low and needs charging.

3. level sound indicator light

   • Green light is on when a low sound level is detected by the baby unit.
   • Green and amber lights are on when a moderate sound level is detected by the baby unit.
   • Green, amber and red lights on when a high sound level is detected by the baby unit

4.  TALK / 

   • Press and hold to talk to the baby unit.
   • While in a submenu, press to exit.

5. Press to zoom in/out.

   • While in a submenu, press to view the
     help menu.

6. Arrow keys 

7. Press to navigate leftward, upward, rightward or downward, within the main menu and submenus.

8. While viewing zoomed image, press to move the zoomed image leftward, upward, rightward or downward.

9. MENU/SELECT

   • Press to enter the main menu.
   • While in a menu, press to choose an item, or save a setting.

10. VOL/ VOL +

    • Increase or decrease the parent unit’s speaker volume.

11. Microphone

12. Speaker

13. POWER / LCD ON/OFF

14. Power jack

15. RESET
    Force reboot the parent unit.

16. Antenna

17. Stand

How the system works

Direct mode
The parent unit and the baby unit of your video monitor connect to each other in Direct mode by default, which allows you to stream live video right out of the box. Direct mode connection lets you stream live video from the parent unit only.

TIP
You may experience reduced signal strength if your parent unit and baby unit are far apart, or there are obstructing factors, such as internal walls, between them. Move the parent unit closer to the baby unit to improve the signal strength. You can also set up Router mode to connect the units via your home Wi-Fi network to improve the connection between your parent unit and baby unit.

Router mode

• You can continue using your video monitor with Direct mode connection, or you can set up your monitor in Router mode connection.
• Router mode uses your home Wi-Fi network to connect your video monitor. It supports live video streaming through the parent unit and smartphone app.
• We recommend that you set up your monitor in Router mode to enjoy live video streaming via your parent unit with an enhanced connection.
• If you want to stream live video remotely with your mobile device, download and install the MyVTech Baby Pro mobile app. With the mobile app, your Wi-Fi router (not included) provides Internet connectivity to your HD video monitor system. It serves as a communicating channel between your baby unit and mobile device, allowing you to monitor and/or control your baby unit wherever you are. For more details, see Download app for mobile access section in this quick start guide.

Notes

• Your parent unit detects the connection signal strength. If you have connected your video monitor with your home Wi-Fi network, your parent unit automatically switches to direct or router mode  whichever has a stronger signal strength.
• When both parent unit and app are viewing the camera simultaneously, the video quality will be optimised to deliver the best possible viewing result.

CABLE MANAGEMENT

Protect your privacy and online security

• VTech cares about your privacy and peace of mind. That’s why we’ve put together a list of industry-recommended best practices to help keep your wireless connection private and your devices protected when online. We recommend you carefully review and consider complying with the following tips. Ensure your wireless connection is secure.
• Before installing a device, ensure your router’s wireless signal is encrypted by selecting the “WPA2-PSK with AES” setting in your router’s wireless security menu.

Change default settings.

• Change your wireless router’s default wireless network name (SSID) to something unique.

• Change default passwords to unique, strong passwords. A strong password:

  • Is at least 10 characters long.
  • Is complex.
  • Does not contain dictionary words or personal information.
  • Contains a mix of uppercase letters, lowercase letters, special characters and numbers.

• Keep your devices up to date.

  • Download security patches from manufacturers as soon as they become available. This will ensure you always have the latest security updates.

  • If the feature is available, enable automatic updates for future releases.
    Disable Universal Plug and Play (UPnP) on your router.

  • UPnP enabled on a router can limit the effectiveness of your firewall by allowing other network devices to open inbound ports without any intervention or approval from you. A virus or other malware program could use this function to compromise security for the entire network.

For more information on wireless connections and protecting your data, please review the following resources from industry experts:

1. Federal Communications Commission: Wireless Connections and Bluetooth Security Tips – www.fcc.gov/consumers/guides/how-protect-yourself-online.

2. U.S. Department of Homeland Security: Before You Connect a New Computer to the Internet – www.us-cert.gov/ncas/tips/ST15-003.

3. Federal Trade Commission: Using IP Cameras Safely – https://www.consumer.ftc.gov/articles/0382-using-ip-cameras-safely.
   Wi-Fi Alliance: Discover Wi-Fi Security –

4. http://www.wi-fi.org/discover-wi-fi/security.

Connect, charge and power on the baby monitor

Connect the baby monitor

Notes

• The rechargeable battery in the parent unit is built-in.

• Use only the power adapters supplied with this product.

• Make sure the parent unit and the baby unit are not connected to the switch controlled electric outlets.

• Connect the power adapters in a vertical or floor mount position only. The adapters’ prongs are not designed to hold the weight of the parent unit and the baby unit, so do not connect them to any ceiling, under-the-table, or cabinet outlets. Otherwise, the adapters may not properly connect to the outlets.

• Make sure the parent unit, the baby unit and the power adapter cords are out of reach of children.

• Slide the ON switch to power on or off your baby unit.
  Notes

• When powering up, the baby unit’s status LED turns on. It will turn off after a while and stay off.

• The status LED setting is off by default. If you want to keep the LED on, press MENU, then go to

  Status LED and turn it on.
  NOTE:
  Camera lens and surface may get warm during normal operation.

Charge the parent unit battery before use
The parent unit runs on an internal rechargeable battery or AC power. To continuously monitor your baby, keep the parent unit connected to AC power. With the battery alone, the parent unit cordlessly runs for a shorter amount of time.

Notes

• Before using the baby monitor for the first time, charge the parent unit battery for 12 hours. When the parent unit battery is fully charged, the battery icon becomes solid .
• The standby time varies depending on your actual use.
• The parent unit turns on automatically after connecting to the power socket, and the welcome screen appears. You can press POWER to turn the parent unit on or press and hold to turn it off.

The battery icon indicates the battery status (see the following table).

Raise the parent unit antenna for better reception

Parent unit icons

Main Menu Options
Monitoring mode (* For RM5754-2HD only)

• View baby unit 1 or 2 in Single mode.
• View both baby units in Patrol  mode.
• View both baby units in Split screen

Night light

• Select color 1, 2 or 3.
• Turn on/off night light

Melodies and soothing sounds

• Select play all melodies, or play one of the five melodies and four soothing sounds.
• You can also set the timer to stop playing after 15, 30 or 60 minutes, or play non-stop

Alerts – Sound, motion and temperature

• Turn on/off sound detection, motion detection, and temperature alerts.
• Select the sound and motion detection sensitivity level.
• Select maximum and minimum temperature for alert range.
• Turn on/off Auto Wake Up function.
• Change the temperature format to Fahrenheit (°F) or Celsius (°C).

Parent unit settings

• Adjust parent unit screen brightness.
• Turn on/off dim mode.

Baby unit settings

• Turn on/off Night Vision.
• Turn on/off baby unit’s status LED
• Adjust baby unit’s speaker volume.

General settings

• Configure Wi-Fi, choose your connection mode, and check your connection status.
• Turn on/off Parent unit Wi-Fi Connection.
• Connect mobile phone.
• Turn on/off Low Battery Alert Tone.
• Turn on/off No Link Alert Tone.
• Reset settings to factory default.
• Software Update.

Status icons

After powering up your video monitor, the parent unit streams live video in direct mode. We recommend you follow the instructions on screen to set up home Wi-Fi network with your monitor for functionality enhancements and mobile access. See Auto software and firmware update and Download app for mobile access in this quick start guide.
Use the menu
Press MENU on the parent unit to enter the main menu, choose a menu item, or save a setting. You can use the parent unit menu for advanced settings or operations, such as to play or stop lullaby, or adjust the motion and sound detection settings.
While in the menu:

• Press   or to scroll among the menu options.
• • Press SELECT to select an item.
• • Press TALK / to return to the live video.
• Press to go to the Help & info page.

Adjust parent unit speaker volume
Press -VOL / VOL+ to adjust your parent unit speaker volume. It determines the volume of sound that plays from your parent unit.

Zoom
Press to zoom in or out.

Talk to your baby via the baby unit

1. Press and hold the TALK key.
2. When the   icon displays on  screen, speak to your parent unit. Your voice is transmitted to the baby unit.
3. When finish talking, release the TALK key and hear your baby again.

Adjust baby unit speaker volume

1. Press MENU.
2. Go to Baby unit settings
3. Press to scroll to Volume
4. Press to decrease and to increase the baby unit’s speaker volume.

Turn on/off the parent unit screen
Turn on or off the parent unit screen without powering off the parent unit. You will still hear sounds from the baby unit.

• Press POWER on the parent unit to turn off the screen.
• Press any key on the parent unit to turn the screen on again.
  

TIP

• You can reset the parent unit by pressing the RESET key at the back of the unit.
• Use a pin and insert it into the RESET hole at the back of the parent unit, and then press the button inside.

Test the sound level and position the HD video monitor

Notes
This HD video monitor is intended as an aid. It is not a substitute for proper adult supervision, and should not be used as such.

Testing the sound level of the HD video monitor

Caution

• For hearing protection, make sure the parent unit is more than 3 feet (1 meter) away from the baby unit. If you hear a feedback noise from the parent unit, move the parent unit further away until the noise stops. You can also press – VOL on the parent unit to lower or mute the noise.
• Increase the parent unit speaker volume if you cannot hear the sounds transmitted from the baby unit.

Positioning the HD video monitor

Caution
Keep the baby unit out of the reach of your baby. Never place or mount the baby unit inside the baby’s crib or playpen

1.  Place the baby unit more than 3 feet (1 meter) away from your baby.
2. Adjust the angle of the baby unit to aim at your baby.
3. To avoid causing a feedback noise from your HD video monitor:
   • Make sure your baby unit and parent unit are more than 3 metres apart; OR
   • Turn down the volume of your parent unit.

Auto software and firmware update

To ensure that your HD video monitor is always at its best performance, the parent unit will prompt a message and ask you to update its software and the baby unit’s firmware when there are new versions available.

• Follow the instructions on the parent unit screen to update your HD video monitor. If you skip the updates, the parent unit and baby unit will be updated automatically when the parent unit is powered off, and then powered on again.
• To check if your device is running on the latest software, or to update your device software, go to: > Software Update.

Connect your HD video monitor with home Wi-Fi network

• You must connect your video monitor to your secured home Wi-Fi network in order to receive the latest software and firmware updates. To set Wi-Fi up, go to:

  Configure Wi-Fi > Change Wi-Fi Networks.

Download app for mobile access

Download the free MyVTech Baby Pro mobile app and install it to a mobile device, then use your mobile device and the mobile app to monitor your areas remotely.

1. Press MENU when the parent unit is idle.
2. Go to > Connect Mobile Phone.
3.  Scan the QR code in the parent unit to download the app into your mobile device.
4. Follow the instructions in the mobile app to set up and pair your baby unit to the mobile app.

Alternatively, you can download the mobile app from the App Store or Google Play store.
Install MyVTech Baby Pro mobile app

1.  Browse the App Store or the Google Play store .

Note
Make sure your mobile device meets the minimum requirement for the mobile app.

Minimum requirement
The mobile app is compatible with:

• AndroidTM 6.0 or later; and
• iOS 12 or later.

After installing the mobile app, follow the instructions in the mobile app and parent unit to set up and pair your baby unit.
In your mobile device:

1. Tap to run the mobile app in your mobile device, and then create a user account.
2. We recommend that you use common webmail services, such as Google Gmail for registration of your user account. Check your email (and Spam folder), and activate your new camera account via the email link, then sign in to your account.
3. Follow the instructions in the mobile app to pair the camera. Tap , then Add Camera in the mobile app to get started.

test the location for the baby unit

If you plan to install your baby unit in a designated location, and use your home Wi-Fi network to connect your video monitor, you need to test which of your selected monitoring areas within the house have good Wi-Fi signal strength. After you have powered on your parent unit, you can use your parent unit’s Wi-Fi signal strength indicator to assist in checking. Once you have identified the suitable location, you can install your baby unit. Adjust the distance between your baby unit and the Wi-Fi router if needed.

TIP
Depending on surroundings and obstructing factors that affect signal strength, such as distance and internal walls, you may experience reduced Wi- Fi signal. To improve the Wi-Fi signal strength, adjust the distance or direction of your parent unit. Check with your parent unit again.

Need help?

Driven by system updates, the software, online help topics, and online FAQs will be updated periodically. For operations and guides to help you using your HD video monitor, and for latest information and supports, go and check the online help topics and online FAQs. Use your smartphone or mobile device to access our online help.

1. Go to https://phones.vtechcanada.com/manuals; OR Scan the QR code on the right. Launch the camera app or QR code scanner app on your smartphone or tablet. Hold the device’s camera up to the
   • QR code and frame it. Tap the notification to trigger the redirection of the online help.
   • If the QR code is not clearly displayed, adjust your camera’s focus by moving your device closer or further away until it is clear.
2. Search for the model – RM5754HD or RM5754-2HD.

You can also call our Customer Support at 1-888-211-2005 for help.

mount the baby unit (optional)

Notes

Check for reception strength and camera angle of the baby unit before drilling the holes.
The types of screws and anchors you need depend on the composition of the wall. You may need to purchase the screws and anchors separately to mount your baby units.

1.  Place the wall mount bracket on a wall and then use a pencil to mark two holes in parallel. Remove the wall mount bracket and drill two holes in the wall (7/32 inch drill bit).
2. If you drill the holes into a stud, go to step 3.
   • If you drill the holes into an object other than a stud, insert the wall anchors into the holes. Tap gently on the ends with a hammer until the wall anchors are flush with the wall.
3. Align the wall mount bracket and screws with the holes in the wall as shown. Tighten the screw in the middle hole first, so that the wall mount bracket position is fixed. You can tighten the other screw in the top hole.
   • Insert the screws into the holes and tighten the screws until only 1/4 inch of the screws are exposed.
4. Place the baby unit on the wall mount bracket, and then slide it forward until it locks into place. Connect the power adapter to the baby unit and a power supply.
   • Place the baby unit on the wall mount bracket, and then slide it forward until it locks into place. Align the holes on the wall mount bracket with the screws on the wall, and slide the wall mount bracket down until it locks into place.
5. You can maximize your baby unit’s viewing angles by tilting the wall mount bracket. Hold the baby unit, and then rotate the knob in anticlockwise direction. This will loosen the joint of the wall mount bracket.
   Tilt your baby unit up or down to adjust to your preferred angle. Then, rotate the knob in clockwise direction to tighten the joint and secure the angle.

Limited warranty

• What does this limited warranty cover?
  The manufacturer of this VTech Product warrants to the holder of a valid proof of purchase (“Consumer” or “you”) that the Product and all accessories provided in the sales package (“Product”) are free from defects in material and workmanship, pursuant to the following terms and conditions, when installed and used normally and in accordance with the Product operating instructions. This limited warranty extends only to the Consumer for Products purchased and used in the United States of America and Canada.

• What will VTech do if the Product is not free from defects in materials and workmanship during the limited warranty period (“Materially Defective Product”)?
  During the limited warranty period, VTech’s authorized service representative will repair or replace at VTech’s option, without charge, a Materially Defective Product. If we repair the Product, we may use new or refurbished replacement parts. If we choose to replace the Product, we may replace it with a new or refurbished Product of the same or similar design. We will retain defective parts, modules, or equipment. Repair or replacement of the Product, at VTech’s option, is your exclusive remedy. VTech will return the repaired or replacement Products to you in working condition. You should expect the repair or replacement to take approximately 30 days.

• How long is the limited warranty period?
  The limited warranty period for the Product extends for ONE (1) YEAR from the date of purchase. If VTech repairs or replaces a Materially Defective Product under the terms of this limited warranty, this limited warranty also applies to the repaired or replacement Product for a period of either (a) 90 days from the date the repaired or replacement Product is shipped to you or (b) the time remaining on the original one-year warranty; whichever is longer.

• What is not covered by this limited warranty?
  This limited warranty does not cover:

1. Product that has been subjected to misuse, accident, shipping or other physical damage, improper installation, abnormal operation or handling, neglect, inundation, fire, water or other liquid intrusion; or
2. Product that has been damaged due to repair, alteration or modification by anyone other than an authorized service representative of VTech; or
3. Product to the extent that the problem experienced is caused by signal conditions, network reliability, or cable or antenna systems; or
4. Product to the extent that the problem is caused by use with non-VTech accessories; or
5. Product whose warranty/quality stickers, product serial number plates or electronic serial numbers have been removed, altered or rendered illegible; or
6. Product purchased, used, serviced, or shipped for repair from outside the United States of America or Canada, or used for commercial or institutional purposes (including but not limited to  Products used for rental purposes); or
7. Product returned without a valid proof of purchase (see item 2 on the following part); or
8. Charges for installation or set up, adjustment of customer controls, and installation or repair of systems outside the unit.

• How do you get warranty service?
  To obtain warranty service in Canada, please visit our website at www.vtechcanada.com or call 1-888-211-2005.
  NOTE: Before calling for service, please review the user’s manual – a check of the Product’s controls and features may save you a service call.
  Except as provided by applicable law, you assume the risk of loss or damage during transit and transportation and are responsible for delivery or handling charges incurred in the transport of the Product(s) to the service location. VTech will return repaired or replaced Product under this limited warranty. Transportation, delivery or handling charges are prepaid. VTech assumes no risk for damage or loss of the Product in transit. If the Product failure is not covered by this limited warranty, or proof of purchase does not meet the terms of this limited warranty, VTech will notify you and will request that you authorize the cost of repair prior to any further repair activity. You must pay for the cost of repair and return shipping costs for the repair of Products that are not covered by this limited warranty.

• What must you return with the Product to get warranty service?

1. Return the entire original package and contents including the Product to the VTech service location along with a description of the malfunction or difficulty; and
2. Include a “valid proof of purchase” (sales receipt) identifying the Product purchased (Product model) and the date of purchase or receipt; and
3. Provide your name, complete and correct mailing address, and telephone number.

Other limitations

• This warranty is the complete and exclusive agreement between you and VTech. It supersedes all other written or oral communications related to this Product. VTech provides no other warranties for this Product. The warranty exclusively describes all of VTech’s responsibilities regarding the Product. There are no other express warranties. No one is authorized to make modifications to this limited warranty and you should not rely on any such modification.
• State/Provincial Law Rights: This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state or province to province.
• Limitations: Implied warranties, including those of fitness for a particular purpose and merchantability (an unwritten warranty that the Product is fit for ordinary use) are limited to one year from the date of purchase. Some states/provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. In no event shall VTech be liable for any indirect, special, incidental, consequential, or similar damages (including, but not limited to lost profits or revenue, inability to use the Product or other associated equipment, the cost of substitute equipment, and claims by third parties) resulting from the use of this Product. Some states/provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
• Please retain your original sales receipt as proof of purchase.

General product care

To keep this product working well and looking good, follow these guidelines:

• Avoid putting it near heating appliances and devices that generate electrical noise (for example, motors or fluorescent lamps).
• DO NOT expose it to direct sunlight or moisture.
• Avoid dropping the product or treating it roughly.
• Clean with a soft cloth.
• DO NOT immerse the parent unit and the baby unit in water and do not clean them under the tap.
• DO NOT use cleaning spray or liquid cleaners.
• Make sure the parent unit and the baby unit are dry before you connect them to the mains again.

Technical specification

• Baby unit: 2412 – 2462 MHz
• Parent unit: 2412 – 2462 MHz

Channels| 11
LCD| 5” Color LCD (IPS 1280×720 pixels)
Nominal effective range| Maximum power allowed by FCC and IC. Actual operating range may vary according to environmental conditions at the time of use.
Power requirements|

• Parent unit: 3.7V 5000mAh 18.5Wh Li-ion battery Baby unit power adaptor:
• Output: 5V DC @ 1A
• Parent unit power   adaptor: Output: 5V DC @ 2A

Credits:

• The Background Noise sound file was created by Caroline Ford, and is used under the Creative Commons license.
• The Stream Noise sound file was created by Caroline Ford, and is used under the Creative Commons license.
• The Crickets At Night sound file was created by Mike Koenig, and is used under the Creative Commons license.
• The Heart Beat sound file was created by Zarabadeu, and is used under the Creative Commons license.
• Android TM and Google Play TM are trademarks of Google Inc.
• App Store is a trademark of Apple Inc., registered in the U.S. and other countries.
• iOS is a trademark or registered trademark of Cisco in the U.S. and other countries and is used under license.

Specifications are subject to change without notice. © 2023 VTech Telecommunications Ltd. All rights reserved. 09/23. RM5754-XHD_CA_QSG_V4

References

• Before You Connect a New Computer to the Internet | CISA
• VTech Canada Official Site | Best Home Office & Business Phones
• VTech Cordless Phones Official Site | Best Home Office & Business Phones
• Security | Wi-Fi Alliance
• manuals - VTech® Cordless Phones
• How To Secure Your Home Security Cameras | Consumer Advice

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