SAMSUNG HW-Q800D Channel Sound Wireless Subwoofer System

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Product Information

Specifications

• Model: HW-Q930D / HW-Q800D
• Power Source: AC Power Cable
• Connectivity: HDMI, Digital Audio In (Optical), USB
• Compatibility: TV, External Devices

Product Usage Instructions

Safety Information
It is important to follow safety guidelines to prevent any accidents or damage to the product:

• Do not remove the cover or back of the product. Refer servicing to qualified personnel.
• Avoid contact with internal parts to prevent electric shock.
• Disconnect the AC plug during thunderstorms to prevent damage from voltage peaks.
• Avoid exposure to direct sunlight or heat sources to prevent overheating.
• Handle the battery with care and dispose of it properly to protect the environment.

Checking the Components
Ensure all components are present before proceeding with setup:

• Cord x 2 (Subwoofer, Soundbar)
• X 2 Surround Speaker, Soundbar (model specific)

Product Overview
Understand the various panels and connections of the soundbar:

• Top Panel: Volume control
• Bottom Panel: Ports for power, service, digital audio in, HDMI inputs, and HDMI to TV connection

Connecting the Soundbar
Follow these steps to connect the soundbar:

1. Connect the Soundbar’s AC power cable to a power source.
2. Use a USB storage device to upgrade the product’s software via the SERVICE port.
3. Connect the digital audio in (optical) port to an external device’s output.
4. Use HDMI cables to connect external devices to the HDMI inputs for both video and audio signals.
5. Connect HDMI TO TV (eARC/ARC) port to the TV’s HDMI jack.

Rear of Subwoofer
Identify the display and multi-function button for controlling the subwoofer (HW-Q930D only).

Frequently Asked Questions (FAQ)

• Q: Where can I find the user guide for further assistance?
  A: You can access the user guide on Samsung’s online customer support center by scanning the QR code provided or by downloading the manual in document format from Samsung’s website.

• Q: How can I prevent overheating of the unit?
  A: Avoid exposing the unit to direct sunlight or other heat sources to prevent overheating and malfunction.

Simple User Guide
HW-Q930D / HW-Q800D

Figures and illustrations in this Simple User Guide are provided for reference only and may differ from actual product appearance

• You can access the User guide on Samsung’s on-line customer support center by scanning the QR code on the left.
• To see the manual on your PC or mobile device, download the manual in document format from Samsung’s website. (http://www.samsung.com/support)

SAFETY INFORMATION

SAFETY WARNINGS
TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK).
NO USER-SERVICEABLE PARTS ARE INSIDE. REFER SERVICING TO QUALIFIED SERVICE PERSONNEL. Refer to the table below for an explanation of symbols which may be on your Samsung product.

|
---|---
| RISK OF ELECTRIC SHOCK. DO NOT OPEN.
| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
| This symbol indicates that this product has included important literature concerning operation and maintenance.
|

• Class II product : This symbol indicates that a safety connection to electrical earth (ground) is not required.
• If this symbol is not present on a product with a power cord, the product MUST have a reliable connection to protective earth (ground).

| AC voltage : Rated voltage marked with this symbol is AC voltage.
| DC voltage : Rated voltage marked with this symbol is DC voltage.
| Caution. Consult Instructions for use : This symbol instructs the user to consult the user manual for further safety related information.

WARNING
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

CAUTION

• TO PREVENT ELECTRIC SHOCK, MATCH WIDE BLADE OF PLUG TO WIDE SLOT, FULLY INSERT.
• This apparatus shall always be connected to a AC outlet with a protective grounding connection.
• To disconnect the apparatus from the mains, the plug must be pulled out from the mains socket, therefore the mains plug shall be readily operable.
• Do not expose this apparatus to dripping or splashing. Do not put objects filled with liquids, such as vases, on the apparatus.
• To turn this apparatus off completely, you must pull the power plug out of the wall socket. Consequently, the power plug must be easily and readily accessible at all times

PRECAUTIONS

1. Ensure that the AC power supply in your house complies with the power requirements listed on the identification sticker located on the bottom of your product. Install your product horizontally, on a suitable base (furniture), with enough space around it for ventilation (7~10 cm). Make sure the ventilation slots are not covered. Do not place the unit on amplifiers or other equipment which may become hot. This unit is designed for continuous use.
   To fully turn off the unit, disconnect the AC plug from the wall outlet. Unplug the unit if you intend to leave it unused for a long period of time.

2. During thunderstorms, disconnect the AC plug from the wall outlet. Voltage peaks due to lightning could damage the unit.

3. Do not expose the unit to direct sunlight or other heat sources. This could lead to overheating and cause the unit to malfunction.

4. Protect the product from moisture (i.e. vases),
   and excess heat (e.g. a fireplace) or equipment creating strong magnetic or electric fields. Unplug the power cable from the AC wall socket if the
   unit malfunctions. Your product is not intended
   for industrial use. It is for personal use only. Condensation may occur if your product has been stored in cold temperatures. If transporting the unit during the winter, wait approximately 2 hours until the unit has reached room temperature before using.

5. The battery used with this product contains chemicals that are harmful to the environment. Do not dispose of the battery in the general household trash. Do not expose the battery to excess heat, direct sunlight, or fire. Do not short circuit, disassemble, or overheat the battery.
   CAUTION : Danger of explosion if the battery is replaced incorrectly. Replace only with the same or equivalent type.

CHECKING THE COMPONENTS

• Soundbar Main Unit
• Soundbar Remote Control
• Batteries
• Subwoofer
• Surround Speaker x2
• (Left/Right, HW-Q930D model only)
• HW-Q930D : Power
• Cord X 4 (Subwoofer,
• Surround Speaker, Soundbar)
• HW-Q800D : Power
• Cord X 2 (Subwoofer, Soundbar)
• HDMI Cable
• Wall Mount Guide
• Holder-Screw X 2
• Screw (M4 x L10) X 2
• Bracket-Wall Mount X 2
• Rubber-Foot X 4

NOTE

• For more information about the power supply and power consumption, refer to the label attached to the product. (Label: Rear of the Soundbar Main Unit)
• To purchase additional components or optional cables, contact a Samsung Service Center or Samsung Customer Care.
• The number of power cables may differ with the model.

PRODUCT OVERVIEW

Top Panel of the Soundbar

**1|   (Multi Function) Button**

• In standby mode, press the (Multi Function) button to turn on the Soundbar.
• Press the   (Multi Function) button to change the input source.

---|---
**2|   (Mic On/Off) Button**

• Press the button to turn the microphone on or off.
• When the microphone is off, the LED indicator will glow red.
• To switch to BT PAIRING mode in BT mode, press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds.

Bottom Panel of the Soundbar

**1| POWER
Connect the Soundbar’s AC power cable.
---|---
****2| SERVICE
Connect a USB storage device to upgrade the product’s software.
****3| DIGITAL AUDIO IN (OPTICAL)
Connect to the digital (optical) output of an external device.
****4| HDMI
Inputs digital video and audio signals simultaneously using an HDMI cable. Connect to the HDMI output of an external device.
****5| HDMI TO TV (eARC/ARC)
** Connect to the HDMI jack on a TV.

CONNECTING THE SOUNDBAR

Connecting the power and units

The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar, Subwoofer, and Surround speakers.

USING A WIRED CONNECTION

NOTE

• When the TV sound is not output, press the (Multi Function) button at the top of the Soundbar or the (Source) button on the remote control to select the “TV ARC” mode.
• The recommended cable is an HDMI cable certified by HDMI.org.
• When you use an optical cable and the terminals have covers, be sure to remove the covers.
• Using the Q-Symphony Function
• When the Soundbar connects to a Samsung TV that supports the Q-Symphony function, you can play the sound simultaneously through the Soundbar and the TV.
• If you use the Q-Symphony function, the surround sound played on the TV allows you to enjoy a richer, more three-dimensional surround sound effect.
• When the Soundbar is connected, “Q-symphony” menu appears on the TV. (The message displayed may differ with the TV model.) (Settings ( ) → All Settings (  ) → Sound → Sound Output)

Using the SpaceFit Sound
This function analyzes the user’s listening space with the Soundbar’s microphone and provide optimal sound for the space. Sound optimization proceeds automatically

USING A WIRELES  CONNECTION

Connecting via Bluetooth

Search for the Bluetooth device on your TV or mobile device.
What is the difference between BT READY and BT PAIRING?

• BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before.
• BT PAIRING : In this mode, you can connect a new  device to the Soundbar. (Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.
• NOTE
  • If asked for a PIN code when connecting a Bluetooth device, enter <0000>.

Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.

1. Connect your mobile device (smartphone, tablet, etc.) to the Wi-Fi network the TV is connected to.
2. Install and launch the SmartThings app on your mobile device (smartphone, tablet, etc.).
3. Follow the instructions in the app screen on the mobile device to connect the Soundbar to your Wi-Fi network.

TROUBLESHOOTING

Before seeking assistance, check the following. Soundbar does not turn on.
Check whether the power cord of the Soundbar is correctly inserted into the outlet.

When the subwoofer or surround sound speakers are not automatically connected

1. Turn off the Soundbar main unit.

2. Press and hold ID SET on the rear of the subwoofer and surround speakers for at least 5 seconds.

   • The surround speakers may not be provided, depending on the model
     Subwoofer
     Surround Speaker (HW-Q930D only)

3. Press the Up button on the remote control for 5 seconds.

4. Check if the LINK LED is solid blue (connection complete).

   • The LINK LED indicator stops blinking and glows a solid blue when a connection is established between the Soundbar and the Subwoofer, surround speakers

Soundbar works erratically.

• After removing the power cord, insert it again.
• Try again after initializing the product.
• If there is no signal, the Soundbar automatically turns off after a certain period of time. Turn on the power.

Remote control does not work

• Point the remote directly at the soundbar.
• Replace the batteries with new ones.

The Soundbar indicator turns solid red.

• The microphone is turned off.
• Turn on the microphone.

Sound is not output from the soundbar.

•  The volume of the Soundbar is too low or muted. Adjust the volume
• When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
• For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings ( ) → Sound → Sound Output → Select Soundbar)
• Remove the cable from the Soundbar and then reconnect it.

Sound is not output from the subwoofer or the surround speakers.
Check whether the LED on the rear of the Subwoofer and Surround Speakers lights in blue. Reconnect it when the blue LED blinks or the red LED lights.

If the TV is not connected via HDMI TO TV (eARC/ARC)

• Check whether the HDMI cable is correctly connected to the ARC terminal.
• Connection may not be possible due to the connected external device (set-top box, game console, etc.). Directly connect the Soundbar.
• HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) → Menu → Settings ( ) → All Settings (  ) → Connection → External Device Manager → Anynet+ (HDMI-CEC) ON)

Soundbar will not connect via Bluetooth.

• When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) button on the body for at least 5 seconds.)
• Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home (  ) → Menu → Settings (  ) →
  All Settings ( ) → Sound → Sound Output → Bluetooth Speaker List)

Sound drops out when connected via Bluetooth.

• Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
• If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Mo the device closer to the soundbar.
• If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.

Soundbar will not connect to Wi-Fi.

• Make sure the wireless router is turned on and then reconnect the wireless router after rebooting.
• The soundbar will not connect if the wireless signal is too weak. Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible.

The soundbar does not turn on automatically with the TV.
When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.

 IMPORTANT NOTES ABOUT SERVICE

• Figures and illustrations in this User Manual are provided for reference only and may differ from actual product appearance.
• An administration fee may be charged if either
  • an engineer is called out at your request and there is no defect with the product (i.e. where the user manual has not been read).
  • you bring the unit to a repair centre and there is no defect with the product (i.e. where the user manual has not been read).
• You will be informed of the administration fee amount before a technician visits.

 SPECIFICATIONS AND GUIDE

• Model Name HW-Q930D
• Weight 5.4 kg
• Dimensions (W x H x D) 1110.7 x 60.4 x 120.0 mm

Operating Temperature

• Range +10 °C to +40 °C
• Operating Humidity Rang e
  • 10 % to 80 %,
  • non-condensing
• Storage Temperature -20 °C to +45 °C
• Storage Humidity 5 % to 95 %, non-condensing
• AMPLIFIER
• Rated Output power 240 W

Supported play formats

• Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /

• Dolby ATMOS / DTS 5.1ch / DTS HD /

• DTS-HD Master Audio / DTS:X / LPCM 8Ch

• Model Nam HW-Q800D
  Weight 5.1 kg

• Dimensions (W x H x D) 1110.7 x 60.4 x 120.0 mm

Operating Temperature

• Range +10 °C to +40 °C
• Operating Humidity Range
  • 10 % to 80 %,
  • non-condensing
• Storage Temperature -20 °C to +45 °C
• Storage Humidity
  • 5 % to 95 %,
  • non-condensing

AMPLIFIER

• Rated Output power 200 W
• Supported play formats
• Dolby 5.1ch / Dolby Digital Plus / Dolby TRUE HD /
• Dolby ATMOS / DTS 5.1ch / DTS HD /
• DTS-HD Master Audio / DTS:X / LPCM 8Ch Subwoofer Name
• PS-WQ930D Weight
• 9.8 kg Dimensions (W x H x D)
• 210.0 x 403.0 x 403.0 mm AMPLIFIER
• Rated Output power 160 W
• Surround Speaker Name (HW-Q930D only)
• PS-RQ930D (LEFT/RIGHT)
• Weight 3.1 kg
• Dimensions (W x H x D)  129.5 x 201.3 x 140.4 mm
• AMPLIFIER
• Rated Output power  140 W

NOTE

• Samsung Electronics Co., Ltd reserves the right to change the specifications without notice.

• Weight and dimensions are approximate.

• The surround speakers are provided for specific models only.
  Precaution : The Soundbar will restart automatically if you turn on/turn off Wi-Fi

• Overall Standby Power Consumption (W) 6.0 W

• Wi-Fi Port deactivation method

• Press the CH LEVEL button on the remote control of the Soundbar for 30 seconds to turn Wi-Fi On / Off.

• Bluetooth Port deactivation method

• Press the TONE CONTROL button on the remote control of the Soundbar for 30 seconds to turn

Bluetooth On / Off

• Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements.
• The full text of the declaration of conformity is available at the following internet address: http://www.samsung.com go to Support and enter  the model name.
• This equipment may be operated in all EU countries and in the UK.
• The 5GHz WLAN(Wi-Fi or SRD) function of this equipment may only be operated indoors.

WIRELESS DEVICE OUTPUT POWER

• RF max transmitter power
  • 100mW at 2.4GHz-2.4835GHz
  • 200mW at 5.15GHz-5.25GHz & 5.47GHz – 5.725GHz
  • 100mW at 5.25GHz-5.35GHz
  • 25mW at 5.725GHz-5.875GHz

[Correct disposal of batteries in this product]

• (Applicable in countries with separate collection systems)
• This marking on the battery, manual or packaging indicates that the batteries in this product should not be disposed of with other household waste at the end of their working life. Where marked, the chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or lead above the reference levels in EC Directive 2006/66.
• If batteries are not properly disposed of, these substances can cause harm to human health or the environment.
• To protect natural resources and to promote material reuse, please separate batteries from other types of waste and recycle them through your local, free battery return system

Correct Disposal of This Product

• (Waste Electrical & Electronic Equipment)
• (Applicable in countries with separate collection systems)
• This marking on the product, accessories or literature indicates that the product and its electronic accessories (e.g. charger, headset, USB cable) should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources.
• Household users should contact either the retailer where they purchased this product, or their local government office, for details of where and how they can take these items for environmentally safe recycling.
• Business users should contact their supplier and check the terms and conditions of the purchase contract.
• This product and its electronic accessories should not be mixed with other commercial wastes for disposal.

For information on Samsung’s environmental commitments and product specific regulatory obligations e.g. REACH, WEEE, Batteries, visit:
www.samsung.com/uk/aboutsamsung/sustainability/environment/our- commitment/data/

© 2024 Samsung Electronics Co., Ltd. All rights reserved.  Contact SAMSUNG WORLD WIDE If you have any questions or comments relating to Samsung products, please contact the SAMSUNG customer care Centre.

Country/ Region| Samsung Service Centre (| Web Site| | Country/ Region| Samsung Service Centre (| Web Site
---|---|---|---|---|---|---
UK| 0333 000 0333| www.samsung.com/uk/support| CZECH| 800 – SAMSUNG (800-726786)| www.samsung.com/cz/support
SLOVAKIA| 0800 – SAMSUNG (0800-726 786)| www.samsung.com/sk/support

References

• HDMI Licensing Administrator, Inc.
• Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US
• Samsung Albania | Celularë, TV, Lavatriçe dhe Pajisje shtëpiake
• Samsung Österreich | Smartphones - TV - Haushaltsgeräte
• Samsung Bosna i Hercegovina | Mobiteli, TV, veš mašine i kućanski aparati.
• Samsung България | смартфони | Битова техника
• Samsung Deutschland | Smartphone | TV | Haushaltsgeräte
• Samsung Danmark | Mobil | TV | Hvidevarer
• Samsung Eesti | Nutitelefonid, TV, Kodumasinad & elektroonika
• Samsung España | Móviles | Televisores | Electrodomésticos
• Samsung Suomi | Mobiili | TV | Kodinkoneet
• Samsung France | Smartphone | TV | Électroménager | PC | Audio
• Samsung Hrvatska | Mobiteli, TV, perilice rublja i kućanski uređaji
• Samsung Magyarország | Samsung Mobiltelefon | Háztartási Gépek | TV
• Samsung Ireland | Mobile | Home Electronics | Home Appliances | TV
• Samsung Lietuva | SAMSUNG Lietuva – Telefonai | TV | Garso įranga | Buitinė technika | IT
• Samsung Latvija | Smartphones | Sadzīves Tehnika | TV
• Samsung Северна Македонија | Moбилни, ТВ, Машини за перење и Апарати за домаќинство.
• Samsung Srbija | Mobilni telefoni, TV, Veš mašine i kućni aparati
• Samsung Sverige | Mobiltelefoner | TV | Vitvaror
• Samsung Slovenija | Mobilni telefoni, TV, pralni stroji in gospodinjski aparati
• Support Home | Official Samsung Support US

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