WORDLINE 2500 Link Portable Flex User Guide

WORD LINE 2500 Link Portable Flex

Product Specifications

• Product Name: Link/2500 Portable Flex
• Function: Portable terminal for processing card payments
• Communication Type: 4G, WLAN
• Software Update: Supported
• Security: Password-protected functions

Product Usage Instructions

Switching On and Main Menu

To switch on the terminal, press and hold the green button. Press the ‘Menu’ key to open the main menu.

Configuration and Setup

Change the communication type from 4G to WLAN or vice versa in the setup menu. Access the setup configuration with the terminal password. Initiate software updates and reset the terminal if required.

Purchase Process

1. Switch on the terminal by pressing the green button.
2. Enter the amount and confirm by pressing the green button.
3. Insert, swipe, or tap the card based on the card type.
4. Follow on-screen instructions for PIN entry or confirmation.
5. Complete payment and wait for authorization.
6. Select receipt options after transaction completion.

Reversal (Cancellation)

1. To cancel the last transaction, switch on the terminal and open the transactions menu.

Functions

Purchase

Reversal (Cancellation)

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Re-send receipts

Transaction history

Credit (refund)

Notes about the unit
Please note!
Worldline carries out software updates at night in order to enable you to use your payment terminal without interruption during the day. For this reason, your payment terminal must be left switched on and plugged in to the power supply at night with a constant Internet connection.

Daily closing

During the daily closing, all processed transactions are delivered and closed. After the daily closing, all amounts are credited. A daily closing should be performed at least once a day – the best time is after the store has closed.
The daily and shift counters are set to “0”. During the shift handover, you can determine which transactions were carried out during this period (shift). The shift handover is provided strictly for information purposes and does not replace a daily settlement.

Tips

• Software updates take place at night and only when shifts are closed. Therefore, do not open a new shift in the evening after the daily closing is complete.
• After an “end of shift”, reversals can no longer be carried out.

Please note: Without daily closing there is no cash flow

Enquiries and settings Enquiries (journal)

Use the F key to get to the terminal’s main menu.

Select the function <3> Queries. The following options are available:

• Shift counter (current status of the present shift)
• Daily counter (current status since the last daily settlement)
• Trx Log Info (current status of transactions following the last data transmission)
• Print DCC rate (optional)
• Print last ticket

Settings

Use the F  button to get to the terminal’s main menu.

Select the function <4> Settings. Various options are available.

Further information

Are you looking for detailed information about your payment terminal? Product flyers can be found on our website. worldline.com/lu/en/link2500

The contact details of your local contact are available under: worldline.com/lu/en/contacts

Frequently Asked Questions (FAQ)

Q: How do I update the software on the terminal?

A: Access the software update function in the main menu. Follow the on-screen instructions to download the latest software version.

Q: How can I activate the automatic key lock feature?

A: The automatic key lock can be activated manually by accessing the ‘Activate automatic key lock’ option in the settings menu.

Q: What should I do if a transaction needs to be cancelled?

A: To cancel the last transaction, follow the steps outlined in the ‘Reversal (Cancellation)’ section of the user manual.

References

• Worldline Luxembourg | Get in touch

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