globalpayments Point of Sale App User Guide
- May 15, 2024
- globalpayments
Table of Contents
Global Payments Point-of-Sale
App update guide
Point of Sale App
This document applies to both Global Payments Terminal Plus and Global Payments Register. Please follow the instructions to update your device’s POS app.
Terminal Plus
If you’re using the Global Payments Terminal Plus, there is no action required
to initiate the update of the POS app. The Global Payments Support team will
remotely roll out updates, when available.
Rest assured there will be no interruption when you’re actively using the
terminal. Our app is designed to only perform the automatic remote update
until the app is not active.
If you close out of the app then reopen it or turn on a terminal that has been
turned off, an auto-update will be triggered.
Once the update is completed, you will be prompted to reboot the app.
NOTE: The rest of the guide only applies to Global Payments Register.
Register
If you’re using the Global Payments Register, when an app update is available, a pop-up message will show up on your login screen, letting you know that the app needs to be updated.
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If the update is optional, you may select “skip for now” if you wish to perform the update at another time.
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If the update is mandatory, the “skip for now” button will be disabled and you must complete the app update before proceeding.
Follow the steps below to complete the app update.
Global Payments Point-of-Sale
Step 1 – Start the update
On the login screen, once the following prompt appears, select GET UPDATE to
start the app update process.
The following status bars will appear on the screen.
Step 2 –
Enable system permissions
NOTE: This step applies to first-time app update only. If you have
previously completed the first-time app update, proceed to step 3.
The following prompt will appear, select SETTINGS to proceed. 
You will be directed to the
security settings on the tablet. Locate and toggle to enable unknown sources.
Select OK
when the following prompt appears. 
Reboot your tablet, launch the POS app, and follow step 1
again.
Step 3 – Install and complete the update
Select INSTALL to initiate the update.
Once the installation is completed, select OPEN to
launch the app or select DONE to close the pop-up window. 
Additional Q&As
Will the update disrupt my day-to-day usage?
The update will not disrupt your normal activities in the app such as running
transactions, batch settlement, and more.
When will I see the update notification on the Register?
The update notification will only be triggered if you close out and reopen the
app, or log out and in using your PIN/username and password.
What happens if I close the app during the update process?
If the app was closed while downloading or installing the update, you will be
prompted to update the app again the next time you log in to the app.
© 2022 Global Payments Inc.
All rights reserved. SM-202379-v1.0EN
Documents / Resources
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globalpayments Point of Sale
App
[pdf] User Guide
Point of Sale App, Sale App, App
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