Gibson GA-100 Amplifier or Cabinet Instructions
- June 1, 2024
- Gibson
Table of Contents
FIVE-YEAR LIMITED WARRANTY TERMS & CONDITIONS
(Amplifiers & Cabinets)
GA-100 Amplifier or Cabinet
IMPORTANT: PLEASE RETAIN YOUR ORIGINAL SALES RECEIPT, AS IT IS YOUR PROOF OF PURCHASE VALIDATING THIS LIMITED WARRANTY AND WILL BE REQUIRED FOR WARRANTY SERVICE COVERAGE.
Your new Gibson amplifier or cabinet is covered by one of the industry’s best
warranties, as well as Gibson’s renowned customer service and self-help
resources – Which, in most cases, can provide you the means to quickly resolve
the issue personally, so you can get back to playing!
Gibson, Inc. warrants to the original purchaser that this Gibson
amplifier or cabinet, if used under normal operating conditions, as determined
at Gibson’s sole discretion, will be free of defects in parts and workmanship
for a period of five (5) years. Speakers used within your Gibson product are
warranted for three (3) years, while all included light bulbs, vacuum tubes,
cables, and accessories (excluding batteries) are warranted for six (6)
months. This Limited Warranty applies only to the original retail purchaser
when purchased from an Authorized Gibson Dealer and is subject to all other
limitations set forth herein.
All warranty periods are effective from the original date of retail purchase
so long as the original owner can provide the authorized warranty service
provider with the original sales receipt showing purchaser’s name, date of
retail purchase, model type, product serial number and dealer name and
address. All warranty claims are subject to inspection by Gibson, Inc., or
their local Authorized Gibson Service Center to determine improper operating
conditions or abuse. Products determined to be defective by Gibson, Inc. will
be repaired or, at Gibson’s sole discretion, replaced by another similar unit
without charge to the owner. All transportation and insurance costs associated
with warranty service and repairs are the responsibility of the purchaser.
Three steps to follow should you encounter an issue:
Step 1 – Self-Help Resources
Most problems can be self-resolved in minutes by referring to the
troubleshooting guide in your owner’s manual or online at
https://www.gibson.com/support/ where you’ll find answers to a wide range of
FAQs, other tips, and service resources.
Tube Amp Owner Maintenance
Your Gibson amplifier may utilize vacuum tubes, which, like a light bulb, wear
out with use and require some periodic maintenance. Most tube amplifier
problems are caused by tube failure and can usually be cured simply by
replacing the faulty tube(s). The physical act of replacing a faulty tube,
much like replacing a faulty light bulb in your home or a broken string on
your guitar, is a simple process for which the owner is responsible.
Replacement of tubes outside their own warranty period is considered routine
maintenance and is also the owner’s responsibility. Damage to the amplifier
caused by out-of-warranty tubes, while rare, may not be covered under this
warranty. This warranty becomes void if any tubes other than genuine MESA
tubes are used. Abuse, misuse, or failure to properly maintain your Gibson
amplifier or cabinet may, at Gibson’s discretion, invalidate this warranty.
Step 2 – Dealer Service & Troubleshooting Support
The Gibson Dealer from whom you purchased your Gibson product should always be
the first point of personal contact. In some cases, they may also be an
Authorized Service Center, or at minimum, they are trained to troubleshoot and
assist you in resolving most basic issues quickly, and/or determine if more
in-depth warranty service may be required by an Authorized Gibson Service
Center.
Step 3 – Locating an Authorized Service Center
In those rare cases when self-help resources and/or connecting with your
Gibson Dealer doesn’t resolve the problem, Gibson provides several convenient
options to assist you in finding the best Authorized Service Center option:
- Obtain a recommendation from your Gibson Dealer as to the Authorized Service Center they use.
- Contact the applicable Gibson Customer Service Department for your country (listed below) for recommendation.
- If you reside in the USA or Canada, you have the option to send your product back to Gibson, Inc. for repair (details below).
USA & Canada Gibson Customer Service
https://www.gibson.com/Contact
Phone: 1 800 4GIBSON (1 800 444 2766)
USA & Canadian Return Authorizations
Return Authorization (RMA) request can be made online by visiting the Gibson
west site at: https://www.gibson.com/Contact. Upon receiving your RMA
request, a Gibson Product Specialist will contact you to review the issue,
provide further instructions and discuss any potential costs you may incur.
Gibson, Inc. will make every effort to complete the repair as quickly as
possible in the order it was received. If you require priority rush service,
extra charges may apply. Gibson, Inc. cannot accept responsibility for
products shipped to us that become damaged in shipping due to poor packaging.
Please save your original packaging material and inspect it thoroughly before
re-use.
Gibson Customer Service outside of the USA & Canada
https://www.gibson.com/Contact
Phone: +39 02 231 74 096 (Monday – Friday, 9 AM to 5 PM Central European Time)
This Limited Warranty applies only to Gibson amplifiers or cabinets sold by an
Authorized Gibson Dealer within its own country or legally recognized union of
countries to legal residents of the designated territories; and is void if it
has been modified, used for rental or damaged by alteration, misuse, accident,
or neglect; has been repaired improperly by a nonauthorized service center or
if the serial number has been defaced, removed or counterfeit.
The foregoing constitutes the only warranty made by Gibson, Inc. with respect
to the products and is made expressly in lieu of all other warranties
expressed or implied. Gibson, Inc. shall not be responsible for providing any
product loans, nor liable for damages based on inconvenience, loss of use,
lost profits, lost savings, dissatisfaction, damage to any other equipment or
other items at the site of use (including the site itself), or any other
damages whether incidental, consequential, or otherwise. Any implied
warranties, including without limitation, any implied warranties of
merchantability or fitness for any particular purpose, imposed otherwise are
limited to the duration of this limited warranty. In so far as such warranties
cannot be disclaimed, Gibson, Inc. limits the duration and remedies of such
warranties to the duration of this express warranty and, at Gibson, Inc.
option, to the repair or replacement described herein. Some states, provinces
or countries do not allow limitations on how long an implied warranty lasts,
so the above limitations may not be applicable to you.
This warranty gives you specific legal rights that vary from state to state
(or by country or province). Other than as permitted by law, Gibson, Inc. does
not exclude, limit, or suspend other rights you may have, including any rights
under consumer protection laws that cannot be lawfully changed or excluded.
Further, Gibson, Inc. does not exclude, limit, or suspend other rights you may
have against the person who sold the Gibson product to you if that person has
breached their sales contract with you. For a full understanding of your
rights, you should consult the laws of your country, province or state.
Please read and follow the information in your owner’s manual including the
safety guides and the warning against exposure to high sound levels, which may
cause permanent hearing damage. Use your Gibson product with common sense and
professionalism. Should problems occur, we are here to assist you. Our
reputation relies upon your lasting satisfaction with our products and our
service. We sincerely thank you for choosing us to be your amplifier company
and being a member of our family of players.
Gibson, Inc.
ATTN: Customer Service
209 10th Ave South
Suite 460
Nashville, TN 37203
service@gibson.com| Gibson Europe B.V.
ATTN: Customer Service
Smallepad 15
3811 MG Amersfoort, Nederlands
Service.Europe@gibson.com
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References
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