ALLIANCE 18kW Smart Aqua Swimming Pool Heat Pump Inverter User Guide

ALLIANCE 18kW Smart Aqua Swimming Pool Heat Pump Inverter

Product Specifications

• Heating Capacity: Varies based on unit model
• Consumed Power: Varies based on unit model
• COP: Coefficient of Performance varies based on unit model
• Operating Air Temperature: -7 to 43 degrees Celsius
• Power Supply: 230V~/50Hz or 380-415V/3Ph
• Max Power Input: Varies based on unit model
• Rated Current Input: Varies based on unit model
• Compressor Quantity: 1
• Compressor Type: Rotary
• Refrigerant: R32
• Fan Quantity: 1
• Fan Rotary Speed: Varies based on unit model
• Fan Direction: Horizontal
• Noise Level: Varies based on unit model
• Water Connection: 50mm
• Nominal Water Flow: Varies based on unit model
• Water Pressure Drop (max): Varies based on unit model
• Set Water Temperature Cooling/Heating: 9/40 degrees Celsius
• Unit Net Dimensions (LWH): Varies based on unit model
• Net Weight: Varies based on unit model

R32 Refrigerant Warning
The unit MUST NOT be installed in any enclosed area.

Heat Pump Location
The unit will perform well in any outdoor location provided that the following three factors are presented:

1. Fresh Air
2. Electricity
3. Pool filter piping

The unit may be installed virtually anywhere outdoors. For indoor pools, please consult the supplier. DO NOT place the unit close to bushes or shrubs which can block air inlet/outlet. These locations deny the unit of a continuous source of fresh air which reduces its efficiency and may prevent adequate heat delivery.

Frequently Asked Questions (FAQ)
Q: Can I use this heat pump for indoor pools?
A: For indoor pools, it is recommended to consult the supplier as specific considerations may apply.

• Alliance reserves the right to discontinue, or change at any time, specifications or designs without notices and without incurring obligations.

Preface

• To provide our customers with quality, reliability and versatility, this product has been made to strict production standards. This manual includes all the necessary information about installation, debugging, discharging and maintenance. Please read this manual carefully before you open or maintain the unit. The manufacture of this product will not be held responsible if someone is injured or the unit is damaged, because of improper installation, debugging, or unnecessary maintenance. It is vital that the instructions within this manual are always adhered to. The unit must be installed by qualified personnel.

• The unit can only be repaired by qualified personnel or an authorised dealer.

• Maintenance and operation must be carried out according to the recommended time and frequency, as stated in this manual.

• Use genuine standard spare parts only. Failure to comply with these recommendations will invalidate the warranty.

• Swimming Pool Heat Pump Unit heats the swimming pool water and keeps the temperature constant. Our heat pump has the following characteristics:

• Durable
  The heat exchanger is made of PVC & Titanium tube which can withstand prolonged exposure to swimming pool water.

• Quiet operation
  The unit comprises an efficient inverter compressor and fan motor, which guarantees its quiet operation.

• Advanced control
  The unit includes micro-computer controlling, allowing all operation parameters to be set. Operation status can be displayed on the LCD wired controller.

General Specifications

Performance Data

UNIT| | ALLPH70R32 – INV – Smart Aqua| ALLPH12R32 – INV – Smart Aqua
---|---|---|---
Heating Capacity| kW| 2.0 – 7| 2.56 – 11.5
Consumed power| kW| 0.196 – 1.21| 0.246 – 1.92
COP| | 10.2 – 5.78| 10.4 – 5.99
Operating air temperature| °C| -7 to 43| -7 to 43
Power supply| | 230V~/ 50Hz| 230V~/ 50Hz
Max power input| kW| 1.57| 2.35
Rated current input| A| 6.8| 11.5
Compressor quantity| | 1| 1
Compressor type| | Rotary| Rotary
Refrigerant| | R32| R32
Fan quantity| | 1| 1
Fan rotary speed| RPM| 500 – 700| 500 – 850
Fan direction| | Horizontal| Horizontal
Noise| dB(A)| 38 – 47| 38 – 48
Water connection| mm| 50| 50
Nominal water flow| m3/h| 3| 4.7
Water pressure drop (max)| kPa| 1.8| 2.7
Set water temperature Cooling / Heating| °C| 9 / 40| 9 / 40
Unit net dimensions (LWH)| mm| 935360608| 935360608
Net weight| kg| 40| 46
Test conditions – Air 27°C / Water 26°C / Humidity 80%
UNIT| | ALLPH18R32 – INV – Smart Aqua| ALLPH24R32 – INV – Smart Aqua
---|---|---|---
Heating Capacity| kW| 4.38 – 18.4| 8.7 – 24.6
Consumed power| kW| 0.44 – 3.17| 0.71 – 3.89
COP| | 9.95 – 5.8| 12.2 – 6.3
Operating air temperature| °C| -7 to 43| -7 to 43
Power supply| | 230V / 50Hz| 230V / 50Hz
Max power input| kW| 0.438 – 3.17| 0.71 – 3.89
Rated current input| A| 15.72| 22.5
Compressor quantity| | 1| 1
Compressor type| | Rotary| Rotary
Refrigerant| | R32| R32
Fan quantity| | 1| 1
Fan rotary speed| RPM| 500 – 750| 600 – 800
Fan direction| | Horizontal| Horizontal
Noise| dB(A)| 44 – 56| 49 – 56
Water connection| mm| 50| 50
Nominal water flow| m3/h| 7.5| 12
Water pressure drop (max)| kPa| 6| 14
Set water temperature Cooling / Heating| °C| 9 / 40| 9 / 40
Unit net dimensions (LWH)| mm| 1002453767.5| 1161490862
Net weight| kg| 60| 92
Test conditions – Air 27°C / Water 26°C / Humidity 80%

Performance Data

Test conditions – Air 27°C / Water 26°C / Humidity 80%

Dimensional Drawings

Installation

R32 REFRIGERANT
The unit MUST NOT be installed in any enclosed area.

Heat Pump Location
The unit will perform well in any outdoor location provided that the following three factors are presented:

1. Fresh Air – 2. Electricity – 3. Pool filter piping
   The unit may be installed virtually anywhere outdoors. For indoor pools please consult the supplier.
   DO NOT place the unit close to bushes or shrubs which can block air inlet / outlet. These locations deny the unit of a continuous source of fresh air which reduces its efficiency and may prevent adequate heat delivery.

How close to your pool?
Normally, the pool heat pump is installed within 7.5 meters of the pool. The longer the distance from the pool, the greater the heat loss from the piping. For the most part, the piping is buried. Therefore, the heat loss is minimal for runs of up to15 meters (15 meters to and from the pump = 30 meters total), unless the ground is wet, or the water table is high.
A very rough estimate of heat loss per 30 meters is 0.6 kW-hour, (2000BTU) for every 5°C difference in temperature between the pool water and the ground surrounding the pipe, which translates to about 3% to5% increase in run time.

INSTALLATION ILLUSTRATION

Remarks
The factory only provides the heat pump. Other parts, including a by-pass are to be provided by the user or installer.

Attention
Please take the following steps when installing the heat pump:

1. Each addition of chemicals must be performed through the piping located AFTER the heat pump.
2. Install a by-pass for easy maintenance.
3. Always place the heat pump on a solid base and use the supplied rubber blocks to avoid vibrations and noise.
4. Always keep the heat pump in an upright position. If the unit has been tilted, you should wait for at least24 hours before turning it on.

Installation of a check valve
When using automatic chlorine and pH dosage systems, it is of extremely import to protect the heat pump from high concentrations of these chemicals that could corrode the heat exchanger Therefore, such systems should add the chemicals in the pipes DOWNSTREAM of the heat pump and it is recommended to install a check valve in order to prevent backflow when there is no water circulation. Damage to the heat pump caused by disregarding these recommendations will invalidate the warranty.

Electrical

• Important – Although the heat pump is electrically isolated from the rest of the unit, this only prevents the passage of electricity to or from the pool water. Grounding the unit is still required to protect yourself from short circuits inside the unit. Make for adequate ground connection.

• Check if the electrical mains voltage corresponds with the operating voltage of the heat pump prior to installing the heat pump.

• It is recommended to use a separate fuse (C-curve) as well as adequate size wiring (see table below). Connect the electrical wires with the terminal; block labelled ‘TO POWER SUPPLY’.
  Next to this connection, there is a second block labelled ‘TO PUMP’, to which the pool pump (max. 5A/230V) or an electrical relay for the filtration pump can be connected. This connection makes it possible to control the pool pump operation with the heat pump. It is recommendation not to use the ‘TO PUMP’ wiring terminal.

• However, we do not recommend that you wire the pool circulation pump to the heat pump. Run separate power supplies to the heat pump and the pool circulation pump. This allows the pool circulation pump to be put on a time clock and operated for the required time to give adequate filtration for the pool and the pool circulation pump can be manually operated when required to backwash the filter etc.

Model| Voltage (V)| Fuse (C-curve)| Max current (A)| **Cable section***
---|---|---|---|---
ALLPH70R32 – Smart Aqua| 220-240V| 20| 6.8| 1.5 mm
ALLPH12R32 – Smart Aqua| 220-240V| 32| 11.5| 2.5 mm
ALLPH18R32 – Smart Aqua| 220-240V| 32| 15.72| 2.5 mm
ALLPH24R32 – Smart Aqua| 220-240V| 40| 22.5| 4 mm
ALLPH28R32 – Smart Aqua| 380-415V/3N| 32| 10.22| 2.5 mm

• For a maximum cable length of 50m
  Note: Due to the unstable and unreliable power supply in South Africa, Under / Over voltage protection is required to protect electronic components inside the heat pumps. Failure to install Under / Over voltage protection will void the warranty.

Initial Start Up

NOTE – For the unit to heat the pool or spa, the filter pump must be running to circulate water through the heat exchanger.
Startup Procedure – After installation is completed, you should follow these steps:

1.  Turn on your pool pump. Check for water leaks and verify flow to and from the pool.
2.  Turn on the electrical power supply to the heat pump, then press the key ON/OFF on the wire controller. It should start in several seconds.
3. After running a few minutes make sure the air leaving the fan opening of the unit is cooler (between 5-10°C)
4. With the unit operating turn, the pool pumps of. The unit should also turn of automatically,
5. Allow the unit and pool pump to run 24 hours per day until desired pool water temperature is reached. When the desired pool water temperature reaches the setting, the unit just shuts off.
6. . The unit will now automatically restart (if your pool pump is running) when the pool temperature drops more than 2°C below set temperature.

Time Delay – The unit is equipped with a 3-minute built-in solid state restart delay included to protect control circuit components and to eliminate restart cycling and contactor chatter.
This time delay will automatically restart the unit approximately 3 minutes after each control circuit interruption. Even a brief power interruption will activate the solid state 3-minute restart delay and prevent the unit from starting until the 3-minute countdown is completed. Power interruptions during the delay period will have no effect on the 3-minute countdown.

Condensation

Since the Heat pump cools down the air about 5°C, water may condense on the fins of the evaporator. If the relative humidity is very high, this could be as much as several litres an hour. The water will run down the fins into the base pan and drain out through the barbed plastic condensation drain fitting on the side of the base pan.
This fitting is designed to accept 20mm clear vinyl tubing which can be pushed on by hand and run to a suitable drain. It is easy to mistake the condensation for a water leak inside the unit.

TIP
A quick way to verify that the water is condensation is to shut of the unit and keep the pool pump running. If the water stops running out of the base pan after a couple of hours, it is condensation. AN EVEN QUICKER WAY IS TO TEST THE DRAIN WATER FOR CHLORINE with a PH strip – if there is no chlorine present, then it is condensation.

Controller Operation

Controller display
The heat pump is equipped with a digital control panel with a touch screen, electronically connected and pre-set at the factory in heating mode.

OFF mode
When the heat pump is idle (in standby mode), OFF is displayed as shown on the screen.
The black screen indicates that the heat pump is idle; settings can be adjusted in this mode.

ON mode
When the heat pump is running or priming (setpoint reached), the screen turns blue.

Time settings
The date and time can be set either in ON or in OFF mode.

Press 1 time on to return to the main screen.

Setting the On/Off timers
Setting this function is necessary if you would like to run the heat pump for a shorter period than what is defined by the filtration clock. Therefore, you can program a preferred start and an anticipated stop or simply stop a certain time frame from running (at night, for example).

It is possible to set one Start Timer and one Stop Timer. The setting step is “hour to hour”.

Press 2 times to return to the main screen.

PV Ready function
The PV Ready icon is displayed on the setting interface. Click to enter the PV control interface. Wiring diagram, description of mode and parameter setting interface can be selected.

Press 2 times to return to the main screen.

Spot time
Spot time control function means that the heat pump in a certain period of time can be set for different target temperatures. Therefore, customers can set the parameters to adjust the spot time temperature control function of the heat pump.

A total of 6 timer periods can be set, which can be selected by turning the page.

Adjust set point

Mode selection – Heating / Cooling / Auto

The screen can be locked or unlocked either in ON or in OFF mode.

Locking and unlocking the touchscreen

The screen can be locked or unlocked either in ON or in OFF mode.

Silent mode function settings
Silent mode means that the heat pump is in economic and silent mode. When the energy demand is low, only maintain the temperature of the swimming pool or for the silence running of the unit
This function can be Activated/Deactivated manually or using a Timer Activation/Deactivation.

Adjusting the Silent mode timer

The setting step is “hour to hour”.
Once the Timer is activated, it is active 7 days a week.

Troubleshooting guide

Certain operations must be carried out by an authorized technician.  If a fault occurs on the heat pump appears in the top left-hand corner of the screen. Refer to following table.

When the problem is resolved, the error is automatically acknowledged and the triangle disappears.

• To delete the error list, press on .
• Press 2 times to return to the main screen.

When the problem is resolved, the error is automatically acknowledged and the triangle disappears.

Error Codes

Check or change the temp. sensor
Outlet Temp. Sensor Fault| P02| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Ambient Temp. Sensor Fault| P04| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Coil 1 Temp. Sensor Fault| P05| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Coil 2 Temp. Sensor Fault| P15| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Suction Temp. Sensor Fault| P07| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Discharge Temp. Sensor Fault| P081| The temp. sensor is broken or short circuit| Check or change the temp. sensor

Exhaust Air over Temp Prot.

|

P082

|

The compressor is overload

| Check whether the system of the compressor running normally
Antifreeze Temp. Sensor Fault| P09| Antifreeze temp. sensor is broken or short

circuit

| Check or change the temp. sensor

Pressure Sensor Fault

|

PP

|

The pressure sensor is broken

|

Check or change the pressure sensor or pressure

High Pressure Prot.| E01| The high-pressure switch is broken| Check the pressure switch and cold circuit
Low Pressure Prot.| E02| The low-pressure switch is broken| Check the pressure switch and cold circuit
Flow Switch Prot.| E03| No water/little water in water system| Check the pipe water flow and water pump
Waterway Anti-freezing Prot.| E05| Water temp or ambient is too low| Check the water temp. and ambient temp.

Inlet and outlet temp. too big

|

E06

| Water flow is not enough and low differential pressure| Check the pipe water flow and whether water system is jammed or not

Anti-freezing Prot.

|

E07

|

Water flow is not enough

|

Check the pipe water flow and whether water system is jammed or not system is jammed or not

Primary Anti-freezing Prot.| E19| The ambient temp. is low| Check the ambient temp. sensor
Secondary Anti-freezing Prot.| E29| The ambient temp. is low| Check the ambient temp. sensor

Comp. Overcurrent Prot.

|

E051

|

The compressor is overload

| Check whether the system of the compressor running normally running normally

Communication Fault

|

E08

| Communication failure between wire controller and mainboard| Check the wire connection between remote wire controller and main board

Communication Fault (speed control module)

|

E081

|

Speed control module and main board communication fail

|

Check the communication connection

Low AT Protection| TP| Ambient temp. is too low| Check the ambient temp. sensor

EC fan feedback Fault

| F051| There is something wrong with fan motor and fan motor stops running| Check whether fan motor is broken or locked or not

Fan Motor1 Fault

|

F031

|

1. Motor is in a locked-rotor state
2. The wire connection between-fan motor module and fan motor is in bad contact

|

1. Change a new fan motor
2.  Check the wire connection and make sure they are in good contact

Fan Motor 2 Fault

| F032|

1.  Motor is in a locked-rotor state
2.  The wire connection betweenDC-fan motor module and fan motor is in bad contact

|

1. Change a new fan motor
2. Check the wire connection and make sure they are in good contact

Inverter Board Errors

Inverter offline

|

F02

| Frequency conversion board and mainboard communication failure|

Check the communication connection

IPM protection| F03| IPM modular protection| Recovery after the 150s

Comp. Driver Failure

|

F04

| Lack of phase, step or drive hardware

damage

| Check the measuring voltage , check frequency

conversion board hardware

DC Fan Fault

|

F05

| Motor current feedback open circuit or short circuit| Check whether current return wires

connected motor

IPM Overcurrent| F06| IPM Input current is large| Check and adjust the current measurement

Inv. DC Over voltage

|

F07

| DC bus voltage>Dc bus over-voltage protection value| Check the input voltage measurement

Inv. DC Under voltage

|

F08

| DC bus voltage<Dc bus over-voltage

protection value

| Check the input voltage measurement
Inv. Input Low volt.| F09| The input voltage is low, causing the

input current to be high

| Check the input voltage measurement
Inv. Input Over volt.| F10| The input voltage is too high, more than

outage protection current RMS

| Check the input voltage measurement
Inv. Sampling Volt.| F11| The input voltage sampling fault| Check and adjust the current measurement
Comm. Err DSP-PFC| F12| DSP and PFC connect fault| Check the communication connection
Input Over Cur.| F13| The equipment load is too large| Check whether the unit is overloaded
PFC fault| F14| The PFC circuit protection| Check the PFC switch tube short circuit or not
IPM Overheating| F15| The IPM module is overheat| Check and adjust the current measurement

Weak Magnetic Warning

|

F16

| Compressor magnetic force is not

enough

| Restart the unit after multiple power failures, if the fault still exists, replace the compressor
Inv. Input Out Phase| F17| The input voltage lost phase| Check and measure the voltage adjustment
IPM Sampling Cur.| F18| IPM sampling electricity is fault| Check and adjust the current measurement
Inv. Temp. Probe Failure| F19| The temp. sensor is broken or short circuit| Check or change the temp. sensor
Inverter Overheating| F20| The transducer is overheated| Check and adjust the current measurement
Inv. Overheating Warning| F22| Transducer temperature is too high| Check and adjust the current measurement
Comp. Over Cur. Warning| F23| Compressor electricity is large| The compressor over-current protection
Input Over Cur. Warning| F24| Input current is too large| Check and adjust the current measurement

EEPROM Error Warning

|

F25

|

MCU error

| Check whether the chip is damaged, replace

the chip

V15V over/undervoltage fault

|

F26

|

The V15V is overload or under voltage

| Check the V15V input voltage in range 13.5v~16.5v or

not

Parameter List

PC Board Wiring

Wire control interface diagram and definition

Maintenance

• Check the water inlet and drainage often. The water and air inflow into the system should be sufficient so that its performance and reliability does not get compromised. You should clean the pool filter regularly to avoid damage to the unit caused by clogging of the filter.
• The area around the unit should be spacious and well ventilated. Clean the sides of the heat pump regularly to maintain good heat exchange and to save energy.
• Check if all processes in the unit are operational and pay special attention to the operation pressure of the refrigerant system.
• Check the power supply and cable connections regularly. Should the unit begin to function abnormally or should you notice a smell from an electrical component, arrange for timely repair or replacement.
• Winterizing: make sure to drain all the water from the heat pump and other systems to prevent frost damage. Damage caused by freezing is not covered by the warranty.
• You should also purge the water if the unit will not work for an extended period. You should check all parts of the unit thoroughly and completely fill the system with water before turning it on again afterward.

Caution & Warning

1. The unit can only be repaired by qualified installer centre personnel or an authorized dealer.

2. This appliance is not intended for use by persons (including children) with reduced physical sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure that they do not play with the appliance.

3. Please make sure that the unit and power connection have good earthing, otherwise may cause electrical shock.

4. f the power supply cord is damaged, it must be replaced by the manufacturer or our service agent or similarly qualified person to avoid a hazard.

5.  Directive 2002/96/EC (WEEE):
   The symbol depicting a crossed-out waste bin that is underneath the appliance indicates that this pro duct, at the end of its useful life, must be handled separately from domestic waste, must be taken to a recycling centre for electric and electronic devices or handed back to the dealer when purchasing an equivalent appliance.

6. Directive 2002/95/EC (RoHs): This product is compliant with directive 2002/95/EC (RoHs) concerning restrictions for the use of harmful substances in electric and electronic devices.

7. The unit CANNOT be installed near flammable gas.

8. Make sure that there is a circuit breaker for the unit, lack of a circuit breaker can lead to electrical shock or fire.

9. The heat pump is equipped with an over-load protection system. It does not allow for the unit to start for at least 3 minutes from a previous stoppage.

10. Caution: Single wall heat exchanger, not suitable for potable water connection.

Warranty

ALLIANCE INVERTER SWIMMING POOL HEAT PUMP WARRANTY CARD TWO YEAR LIMITED
WARRANTY ON UNIT THREE YEAR LIMITED WARRANTY ON COMPRESSOR FIVE YEAR LIMITED WARRANTY ON HEAT EXCHANGER

PLEASE READ CAREFULLY BEFORE FILLING IN AND STORING IN A SAFE PLACE

Terms of our comprehensive Warranty are as follows

1.| ****

Subject to the stated terms and conditions, warranty is given to the purchaser in respect of the Alliance Heat Pump, Model No and Serial No. as listed on the back of this card for 12 months on the unit, 12 months on the heat exchanger and 36months on the compressor, from date of installation.

This warranty is subject to servicing being maintained in line with the servicing standard as set out in the schedule on the back of this warranty card. Should the equipment not be serviced as per the schedule, this warranty will become null and void.

| 5.| ****

This warranty will lapse if any repairs are carried out by any dealer other than any dealer authorised by Alliance.

An authorised dealer is a company that deals with Fourways Group. The warranty will also lapse if any unauthorised alteration to this warranty card is affected.

---|---|---|---
2.| This warranty covers defects caused by original manufacturing faults, defective  manufacturing  assembly, or faulty material. It does not cover defects as a result of incorrect installation but is a parts only warranty and excludes labour costs. It also does not extend to repairs, replacement of parts, maintenance or service necessitated by normal wear and tear, incorrect operation, failure to properly maintain, improper cleaning methods, infestation by insects or vermin, maltreatment of the product, misuse, connection to an incorrect voltage, power surges, damage caused by lightning, accidents, flooding, fire, Acts of God, public disturbances, accidental damage, rust and corrosion, work carried out by persons other than an authorised Alliance dealer, or being incorrectly sized for the application required, according to authorised dealer’s recommendations. In cases of dispute, repairs, replacement of spare parts, maintenance and service shall be deemed to be beyond the scope of this warranty unless the

purchaser can prove to the contrary.

| 6.| This warranty is not transferable and is only valid in South Africa. It is valid only for the original purchaser of the Product. This purchaser will be the person who owns the machine once installation is completed.
7.| Any repairs carried out under this warranty will not extend the period of the warranty in any way.
8.| Neither Alliance nor authorised Alliance service agents shall be responsible at any time during or after the period of this warranty for any loss or damage of whatsoever nature, whether general, special, or consequential which may be caused or sustained by the purchaser, whether arising from, connected with, or relating to any defect, fault, or lack in the Product, whether such inability is complete or partial.
3.| During the period of the warranty, faults covered by the warranty will be repaired as per the schedule by the installing dealer (or other authorised Alliance dealer), with only the cost of the parts covered.

These will be supplied by the relevant Alliance

Service Centre.

| 9.| This warranty replaces all common law and other rights or remedies which may otherwise be available to the purchaser.
4.| Alliance shall not be responsible, without limitation, for any charges for dismantling or reassembling the heat pump for repair, any transportation or storage expenses, injury to persons or property, work stoppage, impairment of other goods, breach of contract, negligence or other such action as may be deemed or alleged to be cause of a loss or damage to buyer, its agents, or customers.| 10.| Should repairs become necessary DURING THE WARRANTY PERIOD, please phone the installation dealer as noted on the back of this warranty card.

**** For any repairs after the warranty period is over, contact your nearest authorised Alliance Dealer.

PLEASE COMPLETE AND STORE IN A SAFE PLACE

• Customer Name …………………………………………………………………………………
• Customer Address …………………………………………………………………………………………………………………………………….………………
• Model No: ……………………………………..……
• Serial No: …………………………………………….……
• Company Name of Installer: ……………………………………………………………
• Date:………………………………………………………..
• Name of installer: ……………………………………………………………………………
• Tel. Number

WARRANTY

TERMS AND CONDITIONS OF WARRANTY

1. This warranty is applicable only to the original purchaser and to units serviced by an authorised
   Alliance dealer.

2. This warranty is only valid if the unit is serviced every year as per the schedule below (or more frequently as advised by authorised Alliance installer).

3.  Should the equipment be installed in very dusty or dirty environments, servicing should be done every three months (or a minimum of twice a year depending on environment). The installing dealer will advise you as to the servicing intervals required and may contact the Alliance distributor to get advice on this.

4. For export: Warranty applicable on a parts basis only, for collection in South Africa.

5. Should a fault occur on a new Heat Pump following installation and initial satisfactory operation, the Heat Pump will be repaired, not replaced with a new unit.

6.  ALLIANCE domestic swimming pool heat pumps must be installed by a qualified installer that has received heat pump installation training from ALLIANCE.

7. Any unauthorized installation, alteration or repair will void this Warranty. All repairs are to be
   carried out by a qualified refrigeration technician who is registered in the Safe Handling of
   Refrigerants. (Further information in this regard may be obtained from ALLIANCE).

8. The installer must ensure that the installation fully complies with ALLIANCE’S recommendations in the installation manual concerning installation, water piping and electrical work including electrical earthing of the unit.

9. All electrical installations must comply with current specifications. Failure to install over / under voltage protection on the heat pumps power supply will void this warranty.

10.  ALLIANCE heat pumps MUST always be installed outdoors, with unrestricted air flow around the heat pump.

11. . The size and model of the ALLIANCE domestic swimming pool heat pump selected must be appropriate to the specific application and sized using Alliance’s swimming pool sizing calculator.

12. For coastal and corrosive environment installations, BluChem or similar treatment against
    corrosion is required for warranty claims to remain valid.

13. Not maintaining a proper chemical balance in your pool (pH level between 7.0 and 7.8 Total
    Alkalinity (TA) between 80 and 150ppm. Free Chlorine between 0.5 – 1.2mg/l. Total dissolved solids(TDS) less than 1200ppm. Slat maximum 8g/L) will void this warranty.

14.  Overheating, incorrect wire runs, improper electrical supply, collateral damage caused by failure of O- Rings or damage cause by running the pump with insufficient water flow will void this Warranty.

15.  Parts and warranty details:
    Controller, PC boards, Capacitor, Relays, Sensors – 2 Year warranty (Part only after first year) High pressure / low pressure switch – 2 Year warranty (Part only after first year)
    Water flow switch. EEV / Solenoid – 2 Year warranty (Part only after first year)
    Compressor – 3 Year warranty (Part only after first year)
    Titanium heat exchanger – 5 Year warranty (Part only after first year)

ALLIANCE reserves the right to update or modify this warranty (including terms and conditions) any time without prior notice.

Service Schedule

• Clean evaporator coil (High Pressure Washer)
• Check outdoor fan motors.
• Check fan blades for damage / out of balance.
• Check all electrical connections.
• Check for oil spots on refrigerant piping.
• Check & clean condensate drains.
• Check heating operation.
• Check refrigerant standing and running pressures.
• Check running current.
• Measure on & of coil temperatures
• Clean unit cabinets

By signing this service record the authorised Alliance dealer technician confirms that the service has been carried out and that the unit is in a satisfactory working condition and performing to specification.

www.allianceafrica.co.za

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