LUVION Grand Elite 4 Connect Crib Instruction Manual

LUVION Grand Elite 4 Connect Crib

INTRODUCTION

Thank you for purchasing the Luvion Grand Elite 4 Connect Crib baby monitor. From now on you can always see and hear your baby. This Connected Baby Monitor lets you see your baby from the included monitor or your smartphone. Watch over and communicate with your baby from anywhere in the world. Make sure you always keep your original proof of purchase. For warranty cases, you will always be asked to show a copy of your proof of purchase. For warranty claims, you can contact the Luvion dealer or the local Luvion representative. More information can be found at www.luvion.com.
This manual contains all the information you need, to be able to use this Luvion Grand Elite 4 Connect Crib baby monitor safely and with pleasure. Before using the baby monitor, we recommend that you read this manual carefully. We ask for your extra attention to the safety instructions.

PACKAGE CONTENTS

• 1 x Monitor (Parent Unit)
• 1 x Wi-Fi® Camera (Baby Unit)
• 1x Quick start guide
• 1 x Power adaptor for Parent Unit
• 1 x Power adaptor for Baby Unit

OVERVIEW OF THE CAMERA

1. Light Sensor
2. Camera Lens
3. Infrared LEDs (x 8, for night vision)
4. High Sense Microphone
5. Removable mount
6. Power/Link indicator
7. PAIR button
8. Night Light
9. Speaker
10. Power Socket
11. Temperature Sensor

OVERVIEW OF THE MONITOR

1. Microphone
2. Touch screen display
3. Power button Press and Hold to turn the Parent Unit ON/OFF. Short press to turn the Power Saving Mode ON/OFF.
4. Volume Up/Down button Press to decrease/increase the Volume level.
5. Sound Level LEDs (Green, Green, Amber, Red)
6. Reset pin hole (recessed – use a small pin)
7. Power Socket
8. Power LED RED when Power OFF charging. GREEN when Power ON with battery only. ORANGE when Power ON charging.
9. Ring Stand
10. Speaker
11. Antenna
12. Flashlight

IMPORTANT GUIDELINES FOR INSTALLING YOUR BABY MONITOR

• To use your camera (baby unit) and the monitor (Parent Unit) together, you must be able to establish a radio link between them, and the range may be affected by environmental conditions.
• Any large metal object, like a refrigerator, a mirror, a filing cabinet, metallic doors or reinforced concrete between the camera and the monitor may block the radio signal.
• The signal strength may also be reduced by other solid structures, like walls or electrical equipment, such as radios, TVs, computers, cordless or mobile phones, fluorescent lights or dimmer switches.
• Use of other 2.4 GHz products, such as wireless networks (Wi-Fi® routers), Bluetooth® systems, or microwave ovens, may cause interference with this product, so keep the Baby Monitor at least 1.5 metres (5 feet) from these types of products, or turn them off if they appear to be causing interference.
• If the signal is weak, try moving the monitor and/or the camera to different positions in the rooms.

OVERVIEW OF THE DISPLAY ICONS

SAFETY INSTRUCTIONS

WARNING
STRANGULATION HAZARD – Keep the unit and adaptor cord more than 1 metre from the cot and out of the baby’s reach. NEVER place the Baby Unit or cords within the cot. Secure the cords more than 1 metre away from the baby’s reach. Never use extensioncords with AC Adaptors. Only use the AC Adaptors provided.
This Baby Monitor is compliant with all relevant standards regarding electromagnetic fields and is, when handled as described in the User’s Guide, safe to use. Therefore, always read the instructions in this User’s Guide carefully before using the device.

• Adult assembly is required. Keep small parts away from children when assembling.
• This product is not a toy. Do not allow children to play with it.
• This Baby Monitor is not a substitute for responsible adult supervision.
• Keep this user’s guide for future reference.
• Keep the cords out of reach of children.
• Do not cover the Baby Monitor with a towel or blanket.
• Test this monitor and all its functions so that you are familiar with it before actual use.
• Do not use the Baby Monitor in damp areas or close to water.
• Do not install the Baby Monitor in extreme cold or heat, direct sunlight, or close to a heat source.
• Only use the chargers and power adaptors provided. Do not use other chargers or power adaptors as this may damage the device and battery pack.
• Only insert a battery pack of the same type.
• Do not touch the plug contacts with sharp or metal objects.
• Connect the power adaptors to easily accessible electrical sockets.
• Read and keep the instructions. All the safety and operating instructions should be read before use.
• This device is designed for indoor use only.
• Don’t use the units if the cord or plug is damaged.
• Don’t attempt to repair or adjust any of the electrical or mechanical functions of the unit. If you do, the guarantee will be made void.

WARNING
There is a risk of explosion if the battery is replaced by an incorrect type. Dispose of used batteries according to their instructions. To reduce the risk of fire or burns.

• Do not attempt to disassemble, or service the battery pack.
• Do not crush, puncture, short external contacts, or dispose of in fire or water.
• Do not heat above 60°C (140°F).
• Use a specific charger only.
• Replace only with the battery pack designated for this product.

GETTING STARTED

Connecting the power supply for the Camera (Baby Unit)

• Insert the DC plug of the power adaptor into the DC socket on the back of the Baby Unit.
• Connect the other end of the power adaptor to main power.
• The Green power indicator lights when the baby unit is on.

Note
Only use the power adaptor (5VDC, 1000mA) provided.

Connecting the power supply for the Monitor (Parent Unit)
The monitor contains a rechargeable battery (Lithium-ion 2100mAh). This allows you to move the monitor without losing the link and picture from the camera. We recommend charging the monitor for at least 16 hours before first use, and when the monitor indicates the battery is low.

• Connect the small plug of the power adapter to the monitor and the other end to the main power. Only use the enclosed adapter (5VDC/1000mA).
• Press and hold the button to turn the Parent unit on, the Parent unit and Baby unit are automatically linked and ready to use.

Note
When the Baby and Parent Units are both turned on and within range, the Parent Unit should show a colour image from the Baby Unit camera, but if the room is dark, the image will be in black and white, with an icon showing the Baby Unit is in Night Vision mode.
Desktop Stand of the Monitor

• The monitor comes with a desktop stand attached to the back of the monitor.
• To place the monitor on a desk, simply pull out the stand, as shown.

Note
Place the monitor on a flat, even surface.

USING THE BABY MONITOR

Please read these instructions carefully, and be aware that this baby monitor is only intended as an aid. It is not a substitute for responsible, correct parental supervision.
Note
Do not place the Baby Unit within the baby’s reach! If there is interference with the picture or sound, try moving the units to different locations, and ensure they are not close to other electrical equipment.
Power on or off the Parent Unit
Press and hold to turn on the Parent Unit. The Power indicator light turns on. Press and hold again to turn off the Parent Unit. The Power indicator light turns off.
Note
If you place the parent and Baby Units too close together, you may hear echoing sounds and interfer-ence. This is not a fault. The units are designed to be operated at some distance apart, (e.g. in separate rooms) so move the units further apart.
Turn off the Parent Unit screen
You can turn on or off the Parent Unit screen without powering off the Parent Unit. You can still hear sound from the Baby Unit. Short Press on the Parent Unit to turn off the screen. Press any key on the Parent Unit to turn on the screen again.
Night Vision Mode
The Baby Unit has infrared LEDs for picking up clear images in the dark. When the built-in light sensor on the front of the unit detects a low level of ambient light, the LEDs will activate auto-matically and the screen on the Parent Unit will display in black and white. The icon will be displayed at the top of the screen.
Adjust the speaker volume for the Parent Unit
You can adjust the speaker volume from Volume 1 to Volume 5, or turn it off. Press on the Parent Unit when it is in camera viewing mode. When the speaker volume is set to off, the screen displays .

Touch screen operation

• Swipe up on the bottom of the screen to view the menu bar.

• Swipe down on the bottom of the screen to hide the menu bar.

• Scroll left/right on the menu bar to see all the options.

BRIGHTNESS

1. Tap the in the menu bar to adjust brightness.
2. Tap the or to select the desired brightness from level 1 ~ 8. (The default brightness is level 4.)

ZOOM

1. Tap the in the menu bar to zoom.
2. Tap the or button to select 1X to 4X zoom.

AUDIO MEDIA
You can playback audio content – Lullabies, Soothing Sounds and Audio Book on the Baby Unit. You have 10 preloaded lullabies/soothing sounds and 8 audiobooks in the Baby Unit.
PERSONAL RECORDING PLAYBACK
The unit allows playback of your personal audio to soothe your baby. Before playback, record a personal audio via the HubbleClub for partners App.

1. Tap the in the menu bar.
2. Tap the to view the desired Personal Recording. The PersonalRecording names appear on the screen.
3. Tap the desired recording to play the selection to soothe your baby. 3.8.2 LULLABY/SOOTHING SOUNDS PLAYBACK

LULLABY/SOOTHING SOUNDS PLAYBACK

1. Tap the in the menu bar.
2. Tap the to view the desired Lullaby/Soothing Sounds. The song names appear on the screen.
3. Tap the desired Lullaby to play the selection to soothe your baby.

AUDIO BOOK PLAYBACK

1. Tap the in the menu bar.
2. Tap the to view the desired Audio Book. The book titles appear on the screen.
3. Tap the desired Audio Book to play the selection.

VOLUME LEVEL OF AUDIO PLAYBACK

1. Tap the in the menu bar.
2. Tap the or to select the desired Volume Level from level 1 ~ 4. (The default volume is level 3.)

FLASHLIGHT
Tap the in the menu bar to turn the flashlight on, the will appear on the notification bar. Tap the in the menu to turn the flashlight off.

ALARM

1. Tap the in the menu bar.
2. Tap on to turn the alarm on then tap the  to select the timer time.
3. Confirm the timer duration by tapping set, which will appear on the status bar.
4. If the timer is selected, the Parent Unit will beep, press any key or tap the screen to stop the alarm.

TALK MODE

1. Tap on the menu bar, Touch to Talk will display on the screen.
2. Tap to talk to your baby through the Baby Unit’s speaker.
3. Tap to stop talkback.

Note
you will not hear sounds from the baby unit while the talk-back mode is on.

CAMERA CONTROL
ADD (PAIR) A CAMERA

1. Tap the in the menu bar.

2. Tap+ will appear.

3. Tap to select the desired Camera location.
   Note: If a camera is currently paired with the Parent Unit, its camera location (in dark grey colour) cannot be selected for a new registration.

4. Press and hold the PAIR button on the underside of the Baby Unit until the Parent Unit finds the camera, beeps and PAIR OK appears on the screen. The video from the camera will then appear.

Note
A camera can only be registered to one Parent Unit at any one time.

VIEW A CAMERA

1. Tap the in the menu bar.
2. Tap will appear.
3. Tap to select the desired Camera.

DELETE A CAMERA

1. Tap the in the menu bar.
2. Tap- will appear.
3. Tap to select the desired Camera and Press to delete button to delete that registration.

Note
You cannot delete the camera if there is only one registered camera in the Parent Unit.

SCAN CAMERAS
This function is only available when you have more than 1 Baby Unit (Camera).

1. Tap the in the menu bar.
2. Tap will appear.
3. The parent unit will scan between registered cameras stopping briefly on each registered camera for approx. 12 seconds.

TEMPERATURE

1. Swipe to the left, tap in the menu bar, and the temperature format °C or °F will appear.
2. Tap °C or °F to select the temperature format.

POWER SAVING MODE

1. Tap the in the menu bar, the screen off timer options are 5 mins, 15 mins or 30 mins.
2. Select video off after 5 mins, 15 mins or 30 mins (screen timer active when in battery mode only).

Note
The audio is still on, you can press the power key or touch the screen to resume the video feed.

GAMES AND VIDEOS

• The unit comes packed with entertaining content (videos, picture books games and more).
• Tap to access the entertaining games and videos.

WI-FI® INTERNET VIEWING

Minimum System Requirements
Android™ System

• Version 8.0 or above

iPhone®/iPad® iOS

• Version 12.0 or above

High Speed (Wi-Fi®) Internet

• At least 0.6 Mbps upload bandwidth per camera (you can test your internet speed on this site: http://www.speedtest.net)

Getting Started – Connecting Devices

How does it work?

• When a user tries to access the Camera, our server authenticates the user’s identity and permits access to the Camera.

Setup
Connect the Wi-Fi® Camera to the Power Adaptor, then plug into mains power. The Camera must be within range of the Wi-Fi® router with which you want to connect. Make sure the password of the router is available for entering during the in-app setup process.

Status of LED Indication

• Pair / Setup state: LED is Flashing Green.
• Unconnected state: LED is Flashing Red.
• Connected state: LED is Solid Green.

Note
You can only setup via a compatible smartphone or tablet only.

User Account and Camera Setup on Android™ Devices or iPhone®/iPad®
What you need

• Wi-Fi® Camera Unit
• Power adaptor for the Camera
• Device with Android™ system version 8.0 and above
• Or iPhone®/iPad® with iOS version 12.0 and above

Power ON and Connect the Camera

• Switch the parent unit off before connect the camera to Wi-Fi®.
• Connect the power adaptor to mains power and insert the plug into the power socket on the back of the Camera Unit, the unit turns on.

Download the HubbleClub for partners App

• Scan the QR code with your smart device and download the HubbleClub for partners App from the App Store for iOS devices or from the Google Play™ Store for Android™ devices.
• Install the HubbleClub for partners App on your device.

Sign up with Hubble Club for partners on your smart device

• Ensure that your smart device is connected to your Wi-Fi® router.
• Run the HubbleClub for partners App, tap Create Account, read through the Privacy Policy,
• Terms and Conditions, by signing up you agree to our terms of service, tap Done.
• Follow the steps to enter your account information and sign up (fig 1, fig 2, fig 3)

Note
If you already have a HubbleClub for partners App account, please tap Log in to go to the next steps.

Add the Camera to your account

• Log in your Hubble for partners Account by entering “User Name” and “Password”
• Tap Add Your Device on the screen of your device to add new Camera
• Select LUVION® (fig 4)
• Select Luvion Grand Elite 4 Connect (fig 5)
• Enter the Wi-Fi® pasword of your own Wi-Fi® network
• Make sure the Parent unit (monitor) is switched off for the next step.
• Power on the camera
• Press and hold the pair button on your camera until you hear “Ready for Pairing”
• Generate the QR code to complete the setup.
• Hold the screen of your phone with the QR code steadily in front of the camera, between 15cm and 30cm and wait for the confirmation message (fig 6)
• You can give a name to your camera when your camera has been succesfuly connected.

Please contact the Luvion customer service or refer to the online instruction videos if you still experience problems setting up your Luvion Grand Elite 4 Connect camera.

DISPOSAL OF THE DEVICE (ENVIRONMENT)

At the end of the product life cycle, you should not dispose of this product with normal house-hold waste. Take this product to a collection point for the recycling of electrical and electronic equipment. The symbol on the product, user’s guide and/or box indicates this. Some of the product materials can be re-used if you take them to a recycling point. By reusing some parts or raw materials from used products you make an important contribution to the protection of the environment. Please contact your local authorities in case you need more information on the collection points in your area. The internal battery should be disposed of with the Parent unit in an environmentally- friendly manner according to your local regulations.
CLEANING

• Clean the Baby Monitor with a slightly damp cloth or with an anti-static cloth. Never use cleaning agents or abrasive solvents.

Cleaning and care

• Do not clean any part of the product with thinners or other solvents and chemicals – this may cause permanent damage to the product which is not covered by the warranty.
• Keep the Baby Monitor away from hot, humid areas or strong sunlight, and don’t let it get wet.
• Every effort has been made to ensure high standards of reliability for your Baby Monitor. However, if something does go wrong, please do not try to repair it yourself – contact Customer Service for assistance.

IMPORTANT
Always switch off and disconnect the power adaptor before cleaning your baby monitor.

HELP

Display
No display

• Try recharging the battery pack.
• Reset the Units. Unplug both the Units’ electrical power, then plug them back in.
• Is the Unit switched on?
• Press and hold the ON/OFF button on the Parent Unit for 3 seconds to switch it ON.
• Is the correct camera selected? Change the camera number, if necessary.
• Is the video display turned on? Press the VIDEO ON/OFF button to turn it ON.
• When operating using batteries only, the display will go blank after 5 minutes or 15 minutes or 30 minutes to save power (depending on video settings). The Unit is still active and will give you audio alerts. You can reactivate the screen by pressing any button.

Registration
If the Baby Unit has lost its link with the Parent Unit

• If the Baby Unit is too far away it may be going out of range, so move the Baby Unit closer to the Parent Unit.
• Reset both the Parent Unit and Baby Unit by disconnecting them from the electrical power.
• Wait about 15 seconds before reconnecting. Allow up to one minute for the Baby Unit and the Parent Unit to synchronize.
• See 3.12 Registration (Pairing), if there is a need to re-register the Units.

Interference

Noise interference on your Parent Unit

• Your Baby and Parent Units may be too close. Move them further apart.
• Make sure there is at least 1 to 2m between the 2 Units to avoid audio feedback.
• lf the Baby Unit is too far away, it may be out of range. Move the Baby Unit closer to the Parent Unit.
• Make sure that the Baby and Parent Units are not near other electrical equipment, such as a television, computer or cordless/mobile telephone. Move the Baby Unit or Parent Unit 3 feet away from other electrical equipment.
• Use of other 2.4 GHz products, such as wireless networks (Wi-Fi® routers), Bluetooth™ systems, or microwave ovens, may cause interference with this product. Keep the Baby Unit or Parent Unit at least 3 feet away from these types of products, or switch them off if they appear to be causing interference.
• If the signal is weak, try moving the Parent and/or Baby Unit to different positions in the rooms.

Noise interference on your device

• To avoid background noise or echoes, ensure that there is enough distance between your device and the Wi-Fi® Camera Unit.
• Use of other 2.4 GHz products, such as Bluetooth™ systems or microwave ovens, may cause interference with this product. Keep the Wi-Fi® Camera Unit at least 3 feet away from these types of products, or switch them off if they appear to be causing interference.

Lost connection

• Check your Wi-Fi® settings. If necessary, reconnect your Wi-Fi®. Ensure that the Wi-Fi® Camera Unit is switched ON. Wait a few minutes to make the connection with the Wi-Fi® system.

If you forgot your password

• If you do not remember your password, tap Forgot Password and submit your e-mail address.
• A new password will be sent to your e-mail address immediately.

Troubleshooting for Wi-Fi® Internet Viewing

Apps. Check if you downloaded the correct App “HubbleClub for partners”, make sure to pick the right brand: Luvion.

Account| I am unable to login even after registration.| Please check your user name and password.
Account| I receive an error message say- ing: “Email ID is not registered”.| Please ensure that you have registered with us. Tap Create Account to create an account.
Account| What do I do if I forgot my password?| Click on the “Forgot Password” link on on your Android™ or iOS appli- cation. An email will be sent to your registered email address.
Account| I am unable to receive a new password although I have used the “Forgot password” option.| 1.        The e-mail might have been sent to your Junk Mail Folder. Please check your Junk Mail Folder.

2.        There might be a delay in get- ting your e-mail. Please wait a few minutes and refresh your email account.

Connectivity Issues| I get a message: We are having problems accessing your camera. This could be due to lack of internet connection.

Please wait and try again later.

| 1.        Please try again in a few minutes.This could be because of any issue with your internet connection.

2.        If the problem remains, please restart your Camera to check if this fixes the problem.

3.        Please restart your WIFI Router.

Viewing Camera| When I am in “remote mode”, the video stops after 5 minutes. How do I view for longer?| When you are accessing your Camera via a network different from your home network (over the internet) your video times out after 5 minutes. You can click on the Camera again from the Android™/ iOS application to start streaming again. If you are accessing from your webbrowser, then you can press on the Reload button to start viewing your Camera video stream again.
Category| Problem Description / Error| Solution
---|---|---
Features| The sound alert setting thresh- old is not right.| You can Adjust Sound Sensitivity to trigger notifications under Camera Setting menu.
Setting Up| While I am adding a new Camera to my account, I am not able to find any Cameras to add.| If you are trying to add a Camera which has previously been added into your account or another account, you will first have to reset the Camera. Switch the parent unit off before connecting the camera to Wi-Fi®.
General| What is the significance of the camera LED?| Pair / Setup state: LED is Flashing Green.

Unconnected state: LED is Flashing Red.

Connected state: LED is Solid Green.

Green: The camera is live streaming. LED Off – Power off / User turn off by Camera App setting.

Connectivity issues| I am not able to access my Camera.| Please check if the Camera is within Wi-Fi® range. Please try to move the Camera closer to the router for better Wi-Fi® connectivity and try again.
Setting Up| During setup on devices for Android™ and iOS, I am not able to find my Camera during the last step and the setup fails.| Please reset the Camera to setup mode and try again. Press and hold the PAIR button on the side of the camera until you hear a beep and voice prompt ‘Ready for pairing’.

When the Camera LED is off, this indicates that it is in setup mode. Add camera in HubbleClub for partners App.

Connectivity Issues| Even though I am accessing my Camera from the same Wi-Fi® network, I still find my Camera is shown as remote. I

can only access it for 5 minutes at a time.

| Please check your wireless router settings. For example, for some routers there is an option called Wireless Isolation. Please disable this option.
Camera| When I try to view the Camera, I get a prompt for Camera firm- ware upgrade. What should I do?| Please upgrade your firmware. This takes around 5 minutes. We push upgrades from time to time to improve the Camera features.
General| Which platforms are supported for accessing my Camera?| Minimum requirement: Android™

8.0 iPhone®/iPad® iOS version 12.0

tap on the speaker icon in the video stream screen to hear au- dio. By default the audio is not ON when you are accessing a remote Camera.
General| What is the meaning of “Local Camera” and “Remote Cam- era”?| When you are accessing your Cam- era from the same wireless network (Home) in which it is configured,

it is a Local Camera. When you are accessing your Camera away from your home it is a Remote Camera. You may be using 3G, 4G or 4G LTE or a Wi-Fi® connection outside of your home.

General Egerium BV| How do I download the App for Android™ and iOS devices?| Android™:

•           Open the Google Play Store on your Android™ device.

•           Select Search Type in “Hubble- Club for partners”

•           The results will show the Hub- ble for partners App

•           Select to install it

iOS Device:

•           Open the App StoreTM

•           Select Search

•           Type in “HubbleClub for partners”

•           The results will show the Hub- ble for partners App

•           Select to install it

Setting up| When the video is cut off, the application attempts to re- connect and this results in lost sound and choppy video.| You will need to turn off the Auto Lock function of your device to ensure continuous video/audio streaming.
Features| How many users can access the Camera at one time?| If you are accessing in Local Mode, two users are supported, after two users all streaming will go through the remote server. This allows for unlimited user access to a single Camera at one time.
Connectivity issues| I found interference caused by my other webcam devices.| Video streaming performance is related to internet bandwidth, especially if you have 2 or more video streaming devices that are working through the same router.

TECHNICAL SPECIFICATIONS

Specifications are subject to change without prior notice.

DECLARATION OF CONFORMITY
Luvion declares that the radio equipment type Luvion Grand Elite 4 Connect Crib is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at: luvion.com/doc/grand-elite-4 -connect-crib.

References

• Speedtest by Ookla - The Global Broadband Speed Test

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