Samsung HW-Q910D Televisions Audio Soundbars User Guide

BT PAIRING

2. On your device, select “Soundbar Q-Series” from the list that appears. · When the Soundbar is connected to the Mobile device, [Mobile Device Name] “BT” appears in the front display.
3. Play music files from the device connected via Bluetooth through the Soundbar. · After you have connected the Soundbar to your mobile device the first time, use the “BT READY” mode to reconnect.

If the device fails to connect · If you have an existing Soundbar (e.g., “Soundbar Q-Series”) in the list of speakers on the Mobile device, delete it. · Repeat steps 1 and 2.

What is the difference between BT READY and BT PAIRING?

· BT READY : In this mode, you can reconnect any Samsung TV or mobile device that was connected before. · BT PAIRING : In this mode, you can connect a new device to the Soundbar.
(Press the PAIR button on the Soundbar remote control or press and hold the (Mic On/Off) / (Source) button on the top of the Soundbar for more than 5 seconds while the Soundbar is in “BT” mode.)

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Notes on Bluetooth connection
· Locate a new device within 3.28 ft (1 m) to connect via Bluetooth communication. · If asked for a PIN code when connecting a Bluetooth device, enter <0000>. · The Soundbar automatically turns off after 18 minutes in the Ready state. · The Soundbar may not perform Bluetooth search or connection correctly under the following circumstances:
If there is a strong electrical field around the Soundbar. If several Bluetooth devices are simultaneously paired with the Soundbar. If the Bluetooth device is turned off, not in place, or malfunctions. · Electronic devices may cause radio interference. Devices that generate electromagnetic waves must be kept away from the Soundbar main unit – e.g., microwaves, wireless LAN devices, etc. · The Soundbar supports SBC data (44.1kHz, 48kHz). · Connect only to a Bluetooth device that supports the A2DP (AV) function. · When connecting the Soundbar to a Bluetooth device, place them as close to each other as possible. · The farther the Soundbar and Bluetooth device are from each other, the lower the sound quality will become. The Bluetooth connection may break when the devices are out of the effective range. · The Bluetooth connection may not function as intended in areas with poor reception. · A Bluetooth device may experience noise or malfunction under in the following conditions: When the body is in contact with the signal transceiver on the Bluetooth device or Soundbar In corners or when there is an obstacle in proximity, such as a wall or partition, where electrical changes may occur. When exposed to radio interferences by other products operating on the same frequency ranges, such as medical equipment, microwave
ovens, and wireless LAN devices. Obstacles such as doors and walls may still impact the sound quality even when the devices are within the effective range. · Note that your Soundbar cannot be paired with other Bluetooth devices while using the Bluetooth option. · This wireless device may cause electrical interference during operation.
Disconnecting the Bluetooth device from a Soundbar
You can disconnect a Bluetooth device from the Soundbar. For instructions, see the Bluetooth device’s user manual. · The Soundbar will be disconnected. · When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.
Disconnecting the Soundbar from the Bluetooth device
Press the (Multi Function) / (Source) button on the top of the Soundbar or the (Source) button on the remote control to switch the mode from “BT”. · Disconnecting takes time because the Bluetooth device must receive a response from the Soundbar. (Disconnection time may differ,
depending on the Bluetooth device) · When the Soundbar is disconnected from the Bluetooth device, the Soundbar will display “BT DISCONNECTED” on the front display.
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Method 2. Connecting via Wi-Fi (Wireless Network)
To connect a Soundbar to a mobile device via a wireless network (Wi-Fi), the SmartThings app is required.
The initial connection 1. Install and launch the SmartThings app from your mobile device (smartphone or tablet). 2. On the app, follow the screen instructions to add the Soundbar.
· The automatic pop-up (the second screenshot below) may not show on some devices. If the pop-up window does not appear, press ” ” on the Home screen. The Soundbar is added to the app.
· The illustration below may differ according to the app version.
SmartThings App

Launch App

Auto pop-up

Add device

To change your Wi-Fi connection 1. Launch the SmartThings app from your mobile device (smartphone or tablet). 2. Tap the Soundbar’s card and tap the ( ) icon. 3. Go to Device Settings > Network Status > Change Wi-Fi network, and follow the onscreen instructions.

Using Group Play
· To benefit from this feature, add your Soundbar to the SmartThings app. · To enable this, connect at least two audio devices to the same Wi-Fi network at 5 GHz. · This is available on Samsung Sound devices that support Wi-Fi released year 2024 or later. · This feature does not support TV sound.
Configuring Group Play 1. Run the SmartThings app on your mobile device. 2. Add the Soundbar in the SmartThings app according to the instructions in the “Method 2. Connecting via Wi-Fi (Wireless Network)” section. 3. Tap the Soundbar’s card. 4. On your mobile device, tap Create Group under the audio device icon.
· Create Group button appears only when Soundbar is in Wi-Fi mode. · If the Soundbar is playing the TV sound, the connection to the TV is disconnected when creating a group. 5. Enable Group Play. 6. Select a desired device in the list, and tap Apply. · You can add a maximum of 4 devices. · With Group Play, the audio will be output through the host device alone. · When a device connected to the host device switches to a different source, the device will be deleted from the group automatically. · When the host device is connected to a TV, the generated group will be deleted automatically.
Disabling Group Play 1. Tap the audio device’s card. 2. On your mobile device, tap Edit Group under the audio device icon. 3. Disable Group Play.
· To disable an individual device, uncheck the device from the list and tap Apply.

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Connecting via Apple AirPlay
· This feature may not be available in some countries. · This Samsung Soundbar supports AirPlay® and recommends that the user use the latest version of iOS, iPadOS, or macOS. · To enable AirPlay in your Soundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app’s terms
and conditions. · Make sure the Soundbar is powered on and connected to the same Wi-Fi network as your Apple® device.
With AirPlay, you can enjoy music, podcasts, and other audio on the Samsung Soundbar right from your Apple devices. · Select from an AirPlay-supported app or Control Center on your iPhone®, iPad®, or Mac®. · Select the Soundbar from the list of available devices to play the current audio to.
Using the Tap Sound
Tap the Soundbar with your mobile device to play the sound of content on the mobile device through the Soundbar.
· This function may not be supported, depending on the mobile device. · This function is only compatible with Samsung mobile devices with Android 8.1 or later.

SmartThings App

Top of the Soundbar

Mobile device
1. Turn on the Tap Sound function on your mobile device. · For details on how to turn on the function, refer to “Setting the Tap Sound function” below.
2. Tap the Soundbar with the mobile device. Select “Start now” in the displayed message window. A connection is established between the mobile device and Soundbar via Bluetooth.
3. Play the sound of content on the mobile device through the Soundbar. · This function connects a mobile device to the Soundbar via Bluetooth by detecting vibration that occurs when the device touches the Soundbar. · Make sure the mobile device does not tap a sharp corner of the Soundbar. The Soundbar or mobile device may become scratched or damaged. · It is recommended that the mobile device be covered with a case. Lightly tap the wide area in the upper portion of the Soundbar, without using excessive force. · To use this function, update the SmartThings app to the latest version. The function may not be supported, depending on the app version.
Setting the Tap Sound function
Use the SmartThings app to turn on the Tap View, Tap Sound function. 1. On the mobile device, run the SmartThings app. 2. Select ( ) in the SmartThings app screen displayed on the mobile device. 3. Set “Tap View, Tap Sound” to On to allow the function to work when a mobile device moves close to the Soundbar. The function is turned on.
NOTE · When the mobile device is in power-saving mode, the Tap Sound function does not work. · The Tap Sound function may not work if there are devices near the Soundbar that cause radio interference such as electric devices. Make sure
devices that may cause radio interference are placed at a sufficient distance away from the Soundbar.

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08 INSTALLING THE WALL MOUNT
Installation Precautions
· Install on a vertical wall only. · Do not install in a place with high temperature or humidity. · Verify whether the wall is strong enough to support the product’s
weight. If not, reinforce the wall or choose another installation point. · Purchase and use the fixing screws or anchors appropriate for the kind of wall you have (plaster board, iron board, wood, etc.). If possible, fix the support screws into wall studs. · Purchase wall mounting screws according to the type and thickness of the wall you want to mount the Soundbar on. Diameter: M5 Length: 1 3/8 inches (35 mm) or longer recommended. · Connect cables from the unit to external devices before you install the Soundbar on the wall. · Make sure the unit is turned off and unplugged before you install it. Otherwise, it may cause an electric shock.
Wallmount Components

Wall Mount Guide (AH63-04369C)

x 2 Holder-Screw (AH61-04110A)

x 2 (M4 x L10) Screw (6001-001202)

2. Align the Wall Mount Guide’s Center Line with the center of your TV (if you are mounting the Soundbar below your TV), and then fix the Wall Mount Guide to the wall using tape. · If you are not mounting below a TV, place the Center Line in the center of the installation area.
Center Line 3. Push a pen tip or sharpened pencil tip through the center of the
A-TYPE images on each end of the Guide to mark the holes for the supporting screws, and then remove the Wall Mount Guide.
4. Using an appropriately sized drill bit, drill a hole in the wall at each marking. · If the markings do not correspond to the positions of studs, make sure you insert appropriate anchors or mollies into the holes before you insert the support screws. If you use anchors or mollies, make sure the holes you drill are large enough for the anchors or mollies you use.
5. Push a screw (not supplied) through each Holder-Screw, and then screw each screw firmly into a support screw hole.

x 2

Bracket-Wall Mount (AH61-04119A)
1. Place the Wall Mount Guide against the wall surface. · The Wall mount guide must be leveled. · If your TV is mounted on the wall, install the Soundbar at least 2 inches (5 cm) below the TV.

6. Install the 2 Bracket-Wall Mounts in the correct orientation on the bottom of the Soundbar using 2 Screws.

2 inches (5 cm) or more

· When assembling, make sure the hanger part of the BracketWall Mounts are located behind the rear of the Soundbar.
Rear of Soundbar

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Right end of Soundbar

7. Install the Soundbar with the attached Bracket-Wall Mounts by hanging the Bracket-Wall Mounts on the Holder-Screws on the wall.

09 INSTALLING THE SOUNDBAR IN FRONT OF TV
Component

8. Slide the Soundbar down as shown below so that the Bracket-Wall Mounts rest securely on the Holder-Screws. · Insert the Holder-Screws into the wide (bottom) part of the Bracket-Wall Mounts, and then slide the Bracket-Wall Mounts down so that the Bracket-Wall Mounts rest securely on the Holder- Screws.

x 4
Rubber-Foot (BN67-00398L)
To install, attach the Rubber-Feet to the bottom of the Soundbar before placing it in position above the TV stand. Make sure you attach the Rubber- Feet so they do not lie outside the edges of the TV stand. Refer to the figure below.
Rubber-Foot

Place the Soundbar on a TV stand. Microphones (applicable models only)
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As illustrated in the image, align the center of the Soundbar with the center of the TV, carefully place the Soundbar onto the TV stand. At this time, place the microphones (applicable models only) at the front of the stand not to interfere with voice recognition.
TV
Right end of Soundbar
NOTE · Make sure the Soundbar is placed on a flat and solid surface. · Insufficient gap from the TV may cause voice recognition and
acoustic problems. · The illustration above differs from the respective model. · This function is not supported by HW-QS730D model. · For the best performance of the microphones, keep the Soundbar
at least 2 cm away from the TV’s panel.

10 SOFTWARE UPDATE

Auto Update
When the Soundbar is connected to the Internet, software updates automatically occur even when the Soundbar is turned off. · To use the Auto Update function, the Soundbar must be connected
to the Internet. The Wi-Fi connection to the Soundbar will be terminated if the Soundbar’s power cord is disconnected or the power is cut off. If the power is cut off, when the power comes back on or you reconnect the power cord, turn on the Soundbar, and then reconnect it to the Internet.

USB Update

Bottom of the Soundbar

POWER

SERVICE

I(IWDDOSSOEEFTTER, REAR) NETWORK

SERVICE

HDMI IN 1 HDMI IN 2

DIGITAL AUDIO IN (OPTICAL)
HDMI 1
HDMI 2
HDMI TO TV (eARC/ARC)

SERVICE

Samsung may offer updates for the Soundbar’s system firmware in the future. When an update is available, you can update the Soundbar by connecting the USB drive that contains the update firmware to the SERVICE port of the Soundbar.

1. Go to the Samsung Electronics website (www.samsung.com)
   search for the model name from the customer support menu option. · For more information about update, refer to Upgrade Guide. 2. Download the upgrade file (USB type). 3. Unzip the file to create a folder with the file name. 4. Store the created folder in a USB and then connect it to the Soundbar. 5. Turn on the Soundbar. Then the product is updated within 3 minutes with displaying the message, “UPDATE”. · During update, do not turn it off or remove the USB. · If “UPDATE” does not appear on the display window, remove the
   power cord from the Soundbar and then reconnect it. · When the latest version is installed, no update is performed. · Depending on the USB type, update may not be supported.

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Initialization

Top of the Soundbar

INIT

With the Soundbar on, press the

(Volume) buttons on the body

at the same time for at least 5 seconds. “INIT” appears on the display

and then the Soundbar is initialized.

CAUTION · All the settings of the Soundbar are initialized. Be sure to
perform this only when initialization is required.

11 TROUBLESHOOTING
Refer to the instructions below if this product does not function properly. If the problem you are experiencing is not listed below or if the instructions below do not help, turn off the product, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
Soundbar does not turn on.
· Check whether the power cord of the Soundbar is correctly inserted into the outlet.
Soundbar works erratically.
· After removing the power cord, insert it again. · Power cycle the external device and try again. · If there is no signal, the Soundbar automatically turns off after a
certain period of time. Turn on the power. (See page 6.)
Remote control does not work
· Point the remote directly at the soundbar. · Replace the batteries with new ones.
The Soundbar indicator turns solid red.
· The microphone is turned off. Turn on the microphone. (See page 4.)
Sound is not output from the soundbar.
· The volume of the Soundbar is too low or muted. Adjust the volume.
· When any external device (STB, Bluetooth device, mobile device, etc.) is connected, adjust the volume of the external device.
· For sound output of the TV, select Soundbar. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Sound Sound Output Select Soundbar)
· The cable connection to the Soundbar may not be loose. Remove the cable and connect again.
· Remove the power cord completely, reconnect, and turn the power on.
· Initialize the product and try again. (See page 32.)
Sound is not output from the Subwoofer or the rear speakers.
· Check whether the LED indicator on the rear of the Subwoofer and Surround Speakers are on in blue. Reconnect the Soundbar and Subwoofer and Surround Speakers if the indicator is blinking in blue or turned red. (See page 13.)
· You may experience an issue if there is an obstacle between the Soundbar and Subwoofer. Move devices to an area away from obstacles.
· Other devices sending radio frequency signals in proximity may interrupt the connection. Keep your speaker away from such devices.
· Remove and reconnect the power plug.

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In case there is sound jitter, delays, or noise from the Subwoofer and Surround Speaker
· If there are any objects between the Soundbar and Subwoofer speaker, this could cause a problem. Please reposition these to a place without such an object.
· There may be sound jitter or delays when the Subwoofer and Surround Speaker are far from the Soundbar. Please place them near the Soundbar.
· There may be sound jitter or delays when the Soundbar is near an instrument or electrical device that can cause radio interference. Place the Soundbar far from such devices that can cause radio interference. (E.g., wireless router)
· Change the TV network connection status from wireless to wired.
The Subwoofer volume is too low
· The original volume of the content you are playing may be low. Try adjusting the Subwoofer level. (See page 7.)
· Bring the Subwoofer speaker closer to you.
If the TV is not connected via HDMI TO TV (eARC/ARC)
· Check whether the HDMI cable is connected properly to the ARC terminal. (See page 16.)
· Connection may not be possible due to the connected external device (set-top box, game machine, etc.). Directly connect the Soundbar.
· HDMI-CEC may not be activated on the TV. Turn on the CEC on the TV menu. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Connection External Device Manager Anynet+ (HDMI-CEC) ON)
· To connect with eARC, the eARC function in the TV menu should be set to On. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Sound Expert Settings HDMI-eARC Mode (Auto))
There is no sound in when connecting to the TV in HDMI TO TV (eARC/ARC) mode
· Your device is unable to play the input signal. Change the TV’s audio output to PCM or Dolby Digital. (For a Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Sound Expert Settings Digital Output Audio Format)

Soundbar will not connect via Bluetooth.
· When connecting a new device, switch to “BT PAIRING” for connection. (Press the PAIR button on the remote control or press the (Mic On/Off) / (Source) button on the body for at least 5 seconds.)
· If the Soundbar is connected to another device, disconnect that device first to switch the device.
· Reconnect it after removing the Bluetooth speaker list on the device to connect. (Samsung TV: Home ( ) Menu Settings ( ) All Settings ( ) Sound Sound Output Bluetooth Speaker List)
· The automatic TV connection may be disabled. While the Soundbar is in “BT READY”, press and hold the Left button on the Soundbar remote control for 5 seconds to select ON-TV CONNECT. If you see OFF-TV CONNECT, press and hold Left button again for 5 seconds to switch the selection.
· Remove and reconnect the power plug, then try again. · Initialize the product and try again. (See page 32.)
Sound drops out when connected via Bluetooth.
· Some devices can cause radio interference if they are located too close to the Soundbar. e. g. microwaves, wireless routers, etc.
· If your device that is connected via Bluetooth moves too far away from the soundbar, it may cause the sound to drop out. Move the device closer to the soundbar.
· If a part of your body is in contact with the Bluetooth transceiver or the product is installed on metal furniture, the sound may drop out. Check the installation environment and conditions for use.
Soundbar will not connect to Wi-Fi.
· Check whether your wireless router is on. · Turn off the router, turn it back on, and then try again. · The soundbar will not connect if the wireless signal is too weak.
Try moving the router closer to the soundbar, or eliminating any obstacles that are between the soundbar and the router, if possible. · If your wireless router is new, you will need to reconfigure the speaker’s network settings. (See page 27.) · Soundbar does not support Wi-Fi 6.

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The soundbar does not turn on automatically with the TV.
· When you turn off the Soundbar while watching TV, power synchronization with the TV is disabled. First turn off the TV.
The AVA function (applicable models only) is not available in the following cases.
· The AVA function (applicable models only) will not be available when the microphone is turned off.
After connecting the TV to the Soundbar, I switched the Soundbar mode. Then no sound is output from the TV.
· If you connect your Soundbar to a mobile device while the Soundbar is connected to the TV, the Soundbar outputs sound from the mobile device while keeping the TV connection. So the TV sound will not be delivered anywhere.
· Disconnect the mobile device, and the TV sound will be output from the Soundbar again.
The Soundbar does not appear in AirPlay
· To enable AirPlay in your Soundbar, you must first register the device with the Samsung Smart Things app by agreeing with the app’s terms and conditions. (See page 28.)
· AirPlay does not operate if you delete the Soundbar from the Samsung Smart Things app.
· Make sure that the Soundbar and the Apple device are connected to the same Wi-Fi network.
· The Soundbar is compatible with AirPlay installed on iOS 13.4 or later.
Group Play is not enabled
· Check if the audio devices are newer models released year 2024 or later.
· Check if the host device is connected to a Wi-Fi network as source.
· Make sure that all audio devices are connected to the same Wi-Fi network (at 5 GHz).

12 LICENCE
Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation. Manufactured under license from Dolby Laboratories. Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. or DTS Licensing Limited. DTS, DTS:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI Trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Apple®, AirPlay®, iPad®, iPhone®, and Mac® are trademarks of Apple Inc., registered in the U.S. and other countries and regions.

· Use your phone, tablet or computer as a remote control for Spotify. Go to spotify.com/connect to learn how
· The Spotify Software is subject to third party licenses found here: https://www.spotify.com/connect/third-party-licenses.

Being Roon Tested means that Samsung and Roon have collaborated to ensure you have the best experience using Roon software and Samsung equipment together, so you can just enjoy the music.
Open Source License Notice Open Source used in this product can be found on the following webpage (http://opensource.samsung.com).

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References

• HDMI Licensing Administrator, Inc.
• Samsung Open Source
• Patents - DTS
• Spotify - Connect
• Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US
• Third Party Licenses | Spotify for Developers

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