SAMSUNG DC68-04355C-01 Smart Front Load Washer User Manual

SAMSUNG DC68-04355C-01 Smart Front Load Washer

Specifications

• Product: Front loading washer
• Model: DC68-04355C-01
• Manufacturer: Samsung
• Language: English

Product Information

Congratulations on your new Samsung front loading washer. This user manual provides essential information on the installation, operation, and maintenance of your appliance. Familiarize yourself with the manual to maximize the benefits and features of your washer.

Safety Information
It is crucial to follow the safety instructions provided to prevent any hazards while using the washer. Pay attention to the safety symbols and warnings mentioned in the manual to ensure safe operation.

Product Usage Instructions

1. Read all instructions in the manual before using the washer.
2. Avoid washing or drying items that have been in contact with hazardous materials.
3. Keep children and pets away from the washer to prevent accidents.
4. When reconnecting the water supply hose after a failure, open the faucet slowly to prevent leaks.

FAQ

• Q: What should I do if the washer door gets stuck?
  A: In case of a stuck door, do not force it open. Contact customer support for assistance to avoid any damage to the washer.

• Q: How often should I clean the washer?
  A: Regularly clean the washer according to the maintenance guidelines provided in the user manual to ensure optimal performance.

Washer
Front loading washer
SIMPLE USER MANUAL

• Product dimensions are specified in the label attached to the product.
• This manual covers all models in the US and Canada.
• For more detailed instructions, visit the Samsung website ( http://www.samsung.com ), go to the Support section, and then search for your model name.

Safety information

Congratulations on your new Samsung washer. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washer’s many benefits and features.

NOTE

• This manual covers all models in the US and Canada.
• For more detailed instructions, visit the Samsung website ( http://www.samsung.com ), go to the Support section, and then search for your model name.

What you need to know about the safety instructions

• Please read this manual thoroughly to ensure that you know how to safely and efficiently operate the extensive features and functions of your new appliance. Please store the manual in a safe location close to the appliance for future reference. Use this appliance only for its intended purpose as described in this instruction manual.
• Warnings and Important Safety Instructions in this manual do not cover all possible conditions and situations that may occur. It is your responsibility to use common sense, caution and care when installing, maintaining and operating your washer.
• Because the following operating instructions cover various models, the characteristics of your washer may differ slightly from those described in this manual and not all warning signs may be applicable. If you have any questions or concerns, contact your nearest service center or find help and information online at www.samsung.com.
  Important safety symbols

What the icons and signs in this user manual mean:

WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or property damage.

CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.

NOTE

• Indicates that a risk of personal injury or material damage exists.
• These warning signs are here to prevent injury to yourself and others.
• Please follow them explicitly.
• After reading this manual, store it in a safe place for future reference.
• Read all instructions before using the appliance.
• As with any equipment that uses electricity and moving parts, potential hazards exist. To safely operate this appliance, familiarize yourself with its operation and exercise care when using it.

SAVE THESE INSTRUCTIONS

Important safety precautions

WARNING
To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following:

1. Read all instructions before using the appliance.
2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked in, or spotted with gasoline, dry-cleaning solvents, oils, other flammable or explosive substances as they give off vapors that could ignite or explode.
3. Do not allow children to play on or in the appliance. Close supervision of children is necessary when the appliance is used near children.
4. Before the appliance is removed from service or discarded, remove the door to the washing or drying compartment.
5. Do not reach into the appliance if the drum is moving.
6. Do not install or store this appliance where it will be exposed to weather, including wind, rain, or snow.
7. Do not tamper with controls.
8. Do not repair or replace any part of the appliance or attempt any servicing unless specifically recommended in the user-maintenance instructions or in published user repair instructions that you understand and have the the skills and are qualified to carry out.
9. Do not add gasoline, dry-cleaning solvents, or other flammable or explosive substances to the wash water. These substances give off vapors that could ignite or explode.
10. Under certain conditions, hydrogen gas may be produced in a hot water system that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the hot water system has not been used for such a period, before using a washer or combination washer-dryer, turn on all hot water faucets and let the water flow from each for several minutes. This will release any accumulated hydrogen gas. As the gas is flammable, do not smoke or use an open flame during this time.

CALIFORNIA PROPOSITION 65 WARNING

WARNING
Cancer and Reproductive Harm – www.P65Warnings.ca.gov.

Critical installation warnings

WARNING
The installation of this appliance must be performed by a qualified technician or service company.

• Failure to do so may result in electric shock, fire, an explosion, problems with the product, or injury. The appliance is heavy, therefore take care when lifting it.

Plug the power cord into a wall socket that meets local electrical specifications. Use the socket for this appliance only. Do not use an extension cord.

• Sharing a wall socket with other appliances, using a power strip, or extending the power cord may result in electric shock or fire.
• Ensure that the voltage, frequency, and current supplied to the washer matches those listed in the product specifications. Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket firmly.

Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis.

• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or fire.
• Plug the power plug into the wall socket so that the cord is running towards the floor.
• If you plug the power plug into the socket in the opposite direction, the electric wires within the cable may be damaged and this may result in electric shock or fire.

Keep all packaging materials out of the reach of children as these may be dangerous.

• If a child places a plastic bag over his or her head, he or she can suffocate.
• If the appliance, power plug, or power cord is damaged, contact your nearest service center.
• This appliance must be properly grounded.
• Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, fire, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that the socket is in accord with local and national regulations.
• Do not install this appliance near a heater or any flammable material.
• Do not install this appliance in a humid, oily or dusty location, or in a location exposed to direct sunlight or water (rain drops).
• Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
• Do not install this appliance in a location where gas may leak.
• This may result in electric shock or fire.

Do not use an electric transformer to power the washer.

• This may result in electric shock or fire.
• Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or fire.
• Do not pull or bend the power cord excessively.
• Do not twist or tie the power cord.
• Do not hook the power cord over a metal object, place a heavy object on the power cord, insert the power cord between objects, or push the power cord into the space behind the appliance.
• This may result in electric shock or fire.
• Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by pulling the plug.
• Failure to do so may result in electric shock or fire.

This appliance should be positioned so that the power plug, the water supply taps, and the drain pipes are accessible.

Installation cautions

CAUTION
This appliance should be positioned in such a way that the power plug is easily accessible.

• Failure to do so may result in electric shock or fire due to electric leakage.
  Install your appliance on a solid, level floor that can support its weight.

• Failure to do so may result in abnormal vibrations, movement, noise, or problems with the product.

Critical usage warnings

WARNING
If the appliance is flooded with water, turn off the water & power supplies immediately and contact your nearest service center.

• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.

If the appliance generates a strange noise, a burning smell, or smoke, unplug the power plug immediately and contact your nearest service center.

• Failure to do so may result in electric shock or fire.

Safety information
In the event of a gas leak (such as propane gas, LP gas, etc.) in the location where the appliance is installed, ventilate the areaimmediately without touching the power plug. Do not touch the appliance of the power cord.

• Do not use a ventilating fan.
• A spark may result in an explosion or fire.

Do not let children play in or on the washer. In addition, when disposing of the appliance, remove the washer door lever.

• Children can suffocate to death if trapped inside the product.

Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the washer before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, oils, alcohol, or other inflammable or explosive substances in the washer.

• This may result in electric shock, fire, or an explosion.
• Do not open the washer door by force while it is operating (high-temperature washing/drying/spinning).
• Water flowing out of the washer may result in burns or cause the floor to be slippery. This may result in injury.
• Opening the door by force may result in damage to the product or injury.
• Do not insert your hand under the washer while an operation is in progress.
• This may result in injury.
• Do not touch the power plug with wet hands.
• This may result in electric shock.
• Do not turn the appliance off by unplugging the power plug while an operation is in progress.
• Plugging the power plug into the wall socket again may cause a spark and result in electric shock or fire. Do not let children climb in or onto the appliance.
• This may result in electric shock, burns, or injury.
• Do not insert your hand or any object under the washer while it is operating.
• This may result in injury.

Do not unplug the appliance by pulling the power cord. Always grip the plug firmly and pull it straight out of the outlet.

• Damage to the power cord may cause a short-circuit, fire, and/or electric shock.
• Do not attempt to repair, disassemble, or modify the appliance yourself.
• Do not use a fuse (such as copper, steel wire, etc.) other than a standard fuse.
• When the appliance needs to be repaired or reinstalled, contact your nearest service center.
• Failure to do so may result in electric shock, fire, problems with the product, or injury.
• If the water supply hose comes loose from the faucet and floods the appliance, unplug the power plug.
• Failure to do so may result in electric shock or fire.
• Unplug the power plug when the appliance is not being used for long periods of time or during a thunder or lightning storm.
• Failure to do so may result in electric shock or fire.
• If any foreign substance enters the appliance, unplug the power plug and contact your nearest Samsung Customer Service.
• This may result in electric shock or fire.

Do not let children (or pets) play in or on your washer. The washer door does not open easily from the inside and children may be seriously injured if trapped inside.

Usage cautions

CAUTION
If the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unplug the power plug and clean the washer using a damp, soft cloth.

• Failure to do so may result in discoloration, deformation, damage, or rust.
  The front glass may be broken by a strong impact. Take care when using the washer.

• If the glass is broken, it may result in injury.
  After a water supply failure or when reconnecting the water supply hose, open the faucet slowly. Open the faucet slowly after a long period of non-use.

• The air pressure in the water supply hose or the water pipe may damage a product part or result in a water leak.

If a draining error occurs during an operation, check if there is a draining problem.

• If the washer is used when it is flooded because of a draining problem, it may result in electric shock or fire.

Insert the laundry into the washer completely so that the laundry does not get caught in the door.

• If laundry gets caught in the door, it may result in damage to the laundry or the washer, or result in a water leak.

Turn the water supply off when the washer is not being used.

• Ensure that the water supply hose connectors are properly tightened.

Ensure that the rubber seal and front door glass are not contaminated by a foreign substance (e.g. waste, thread, hair, etc.).

• If a foreign substance is caught in the door or the door is not completely closed, it may cause a water leak.

Open the faucet and check if the water supply hose connectors are firmly tightened and that there are no water leaks before using the product.

• If the connectors on the water supply hoses are loose, it may result in a water leak. The product you have purchased is designed for domestic use only.

Using the product for business purposes qualifies as a product misuse. If the product is used for business purposes, it will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.

• This may result in electric shock, fire, problems with the product, or injury.
• Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, fire, or problems with the product. Do not place objects that generate electromagnetic fields near the washer.
• This may result in injury due to a malfunction.
• Water drained during a high-temperature wash or drying cycle is hot. Do not touch the water.
• This may result in burns or injury.
• Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items.
• (*): Woolen bedding, rain covers, fishing vests, ski pants, sleeping bags, diaper covers, sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washer mark is on the care label. This may result in injury or damage to the washer, walls, floor, or clothing due to abnormal vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may come off and stick to inside the drum, and this may result in malfunction such as a drainage error.
• Do not operate the washer when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
• Do not touch the insides of the drum during or just after drying as it is hot.
• This may result in burns.
• The door glass becomes hot during washing and drying. Therefore, do not touch the door glass. Also, do not allow children to play around the washer or touch the door glass.
• This may result in burns.
• Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container and put powdered detergent directly into the Main wash compartment.
• Do not place any objects (such as shoes, food waste, animals) other than laundry into the washer.
• This may result in damage to the washer, or injury and death in the case of pets, due to the abnormal vibrations.
• Do not press the buttons using sharp objects such as pins, knifes, fingernails, etc.
• This may result in electric shock or injury.
• Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare shops, hair salons or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
• Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long periods of time.
• Doing either may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to the surface and use a sponge to clean it. Never use a metal brush.
• Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the oxidation of the oil. Do not use water from water cooling/heating devices.
• This may result in problems with the washer.
• Do not use natural hand-washing soap for the washer.
• If it hardens and accumulates inside the washer, it may result in problems with the product, discoloration, rust, or bad odors.
• Place socks and brassieres in a washing net and wash them with the other laundry. Do not wash large laundry items such as bedding in the washing net.
• Failure to do so may result in injury due to abnormal vibrations.
• Do not use hardened detergent.
• If it accumulates inside the washer, it may result in a water leak.
• Make sure that the pockets of all the clothing items to be washed are empty.
• Hard, sharp objects such as coins, safety pins, nails, screws, or stones can cause extensive damage to the appliance.
• Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer.
• Sort the laundry by color on the basis of its colorfastness and select the recommended cycle, water temperature, and additional functions.
• Failure to do this may result in discoloration or fabric damage.

Take care that children’s fingers are not caught in the door when you close it.

• Failure to do so may result in injury.

Critical cleaning warnings

WARNING
Do not clean the appliance by spraying water directly onto it. Do not use a strong acidic cleaning agent.
Do not use benzene, thinner, or alcohol to clean the appliance.

• This may result in discoloration, deformation, damage, electric shock, or fire. Before cleaning or performing maintenance, unplug the appliance from the wall socket.
• Failure to do so may result in electric shock or fire.

Regulatory notice

You may find the Open Source Announce information in the User Manual registered in the Samsung website.

FCC Notice

CAUTION
Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This device complies with Part 15 of FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. This device must accept any interference received including interference that cause undesired operation.

For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels.

FCC STATEMENT

This equipment has been tested and found to comply within the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorienting or relocating the receiving antenna
• Increasing the separation between the equipment and receiver
• Connecting the equipment to an outlet that is on a different circuit than the radio or TV.
• Consulting the dealer or an experienced radio/TV technician for help.

FCC RADIATION EXPOSURE STATEMENT
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter.

IC Notice
The term “IC” before the radio certification number only signifies that Industry Canada technical specifications were met. Operation is subject to the following two conditions:

1. This device may not cause interference, and
2. This device must accept any interference, including interference that may cause undesired operation of the device.

This Class B digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe B est conforme á la norme NMB-003 du Canada.
For products sold in the US and Canadian markets, only channels 1–11 are available. You cannot select any other channels.

IC RADIATION EXPOSURE STATEMENT
This equipment complies with IC RSS-102 radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated so there is at least 8 inches (20 cm) between the radiator and your body. This device and its antenna(s) must not be colocated or operated in conjunction with any other antenna or transmitter.

Installation

Follow these instructions carefully to ensure proper installation of your washer and to prevent accidents when doing laundry.

WARNING
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.

Installation requirements

Electrical supply and grounding

• AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker is required.
• Use an individual branch circuit. Connect only the washer to the circuit.

To ensure proper grounding, the washer comes with a power cord featuring a three-prong grounding plug for use in a properly installed and grounded outlet.
Do not modify the provided plug. If it does not fit the outlet, call a qualified electrician to install a proper outlet.

WARNING

• Do NOT use an extension cord.
• Use only the power cord that comes with the washer.
• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors may cause electric shock.
• Check with a qualified electrician or service person if you are not sure about the grounding.
• To prevent unnecessary risk of fire, electrical shock, or personal injury, all wiring and grounding must be done in accordance with local codes, or in the absence of local codes, in accordance with the
• National Electrical Code, ANSI/NFPA No. 70-Latest Revision (for the U.S.) or the Canadian Electrical Code CSA C22.1 – Latest Revisions and local codes and ordinances. It is your responsibility to provide adequate electrical service for your washer.

Water supply
Proper water pressure for this washer is between 20-116 psi (137-800 kPa). Water pressure less than 20 psi (137 kPa) may cause the water valve not to close completely. Or, it may take longer to fill the drum, causing the washer to turn off. Water taps must be within 4 ft. (122 cm) from the rear of the washer so that the inlet hoses reach the washer.

To reduce the risk of leaks

• Make sure water taps are easily accessible.
• Turn off the taps when the washer is not in use.
• Check for any leaks at the water inlet hose fittings on a regular basis.

CAUTION
Before using the washer for the first time, check all connections at the water valve and taps for any leaks.

Drain
Samsung recommends a standpipe 18 in. (460 mm) high. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
Flooring
For best performance, the washer must be installed on a solid floor. Wood floors may need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft tile surfaces do not provide good resistance to vibrations and may cause the washer to move slightly during the spin cycle.

CAUTION
Do NOT install the washer on a platform or a poorly supported structure.

Water temperature
Do not install the washer in areas where water may freeze as the washer always retains some water in
its water valves, pumps, and/or hoses. Frozen water can cause damage to belts, the pump, and other components of the washer.

Clearance requirement
This clearance requirement is applicable for washers only.

NOTE

• For dryer’s clearance requirement, see the dryer’s user manual.
• If the washer and dryer have different clearance requirements, use the one with the larger value.

Alcove or closet installations Minimum clearance for stable operation:

If both the washer and a dryer are installed in the same location, the front of the alcove or closet must have two unobstructed air openings for a combined minimum total area of 72 in.2 (465 cm2).

Operations

WARNING
To reduce the risk of fire, electric shock, or injury to persons, read the Safety information before operating this appliance.

Simple steps to start

1. Press Power to turn on the washer.
2. Turn the Cycle Selector to select a cycle.
3. Change the cycle settings (Temp., Rinse, Spin, and Soil) as necessary.
4. Select desired options as necessary.
5. Press and hold Start/Pause (Hold to Start).

To change the cycle during operation

1. Press Start/Pause (Hold to Start) to stop operation.
2. Select a different cycle.
3. Press and hold Start/Pause (Hold to Start) again to start the new cycle.

Control panel

NOTE
Available cycles can vary depending on the models. For the detailed information, refer to the user manual on the Samsung website (http://www.samsung.com).

• Visit the Samsung website, go to Support > Support home, and then enter the model name.

Cycle Selector| Turn the Cycle Selector to select a desired cycle. When a cycle is selected, the cycle indicator lights up.
---|---
Digital Graphic Display| Displays all cycle information, including the cycle time, information code, and operating status.
Temp.| Press and tap to change the water temperature for the current cycle.
Rinse| Press to change the rinse count for the current cycle.
Spin| Press and tap to change the spinning speed for the current cycle.
Soil| Press and tap to change the soil level for the current cycle.
Pre Soak| Press to add 30 minutes of soaking time at the start of the wash cycle for better stain removal.

Super Speed

| Press this button if you need to shorten the washing time. The shortened time may differ depending on the selected cycle/load/ options.
Delay End| Set the washer to finish your wash automatically at later time. Choose a delay of between 1 to 24 hours (in 1 hour increments).

Drum Light

| Press to turn the interior lamp on or off. The lamp stays lit for 2 minutes after it has turned on, regardless of whether the power is on or off or the door is open or closed, and then turns off automatically.
---|---
Steam| Press to use the Steam function. For heavily soiled, colorfast items, this function improves stain treatment and uses less water.
Smart Control / Smart Care| This function enables you to check the status of the washer using a smartphone.
Power| Press to turn the washer on or off.
Start/Pause (Hold to Start)| Press and hold to start operation or press to stop operation temporarily.

CAUTION
Do not spray water directly onto the control panel. This may cause a system failure.

Maintenance

Keep the washer clean for best performance and to lengthen its life cycle.

NOTE

• This manual covers all models in the US and Canada.
• For more detailed instructions, visit the Samsung website (http://www.samsung.com), go to the Support section, and then search for your model name.

WARNING
Certain internal parts are intentionally not grounded and may present a risk of electric shock only during servicing. Service personnel – Do not contact the following parts while the appliance is energized: Control board, heat sink, motor, inlet valve and pump.

Recovery from freezing
The washer may freeze when the temperature in its location drops below 32 °F (0 °C).

1. Turn off the washer, and then unplug the power cord.
2. Pour warm water over the water tap to loosen the water hose.
3. Disconnect the water hose, and then soak it in warm water.
4. Pour warm water into the drum and leave it for about 10 minutes.
5. Reconnect the water hose to the water tap.

NOTE
If the washer still doesn’t operate normally, repeat the steps above.

Cleaning the exterior

1. Turn off the water taps after finishing the day’s washing.
   This will shut off the water supply to your washer and prevent the unlikely possibility of damage from escaping water. Leave the door open to allow the inside of your washer to dry out.

2. Use a soft cloth to wipe up all detergent, bleach, or other spills as they occur. Clean the following as recommended below:

   • Control Panel – Clean with a soft, damp cloth. Do not use abrasive powders or cleaning pads. Do not spray cleaners directly on the panel.
   • Cabinet – Clean with soap and water.

Cleaning the interior
Clean the interior of your washer periodically to remove any dirt, soil, odor, mold, mildew, or bacterial residue that may remain in your washer as a result of washing clothes.

CAUTION
Failure to follow these instructions may result in unpleasant conditions, including odors and/or permanent stains on your washer or laundry.
NOTE
Hard water deposits may be removed, if needed. Use a cleaner labeled “Washer safe”.

Troubleshooting

Checkpoints
If you encounter a problem with the washer, first check the table below and try the suggestions.

• Make sure the washer is plugged in.
• Make sure the door is properly closed.
• Make sure the faucets are open.
• Make sure to press or tap Start/Pause (Hold to Start) to start the washer.
• Make sure Child Lock is not activated.
• Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• Check the fuse or reset the circuit breaker.

Water supply is insufficient, or no water is supplied.|

• Fully open the faucet.
• Make sure the door is properly closed.
• Make sure the water supply hose is not frozen.
• Make sure the water supply hose is not kinked or clogged.
• Make sure there is sufficient water pressure.

After a cycle, detergent remains in the detergent drawer.|

• Make sure the washer is running with sufficient water pressure.
• Make sure you add liquid detergent to the liquid detergent container. Make sure to remove the liquid detergent container if you are using powdered detergent.
• Clean the detergent drawer.

Excessive vibrations or makes noise.|

• Make sure the washer is installed on a level, solid floor that is not slippery. If the floor is not level, use the leveling feet to adjust the height of the washer.
• Make sure the shipping bolts are removed.
• Make sure the washer is not contacting any other object.
• Make sure the laundry load is balanced.
• The motor can cause noise during normal operation.
• Overalls or metal-decorated clothes can cause noise while being washed. This is normal.
• Metal objects such as coins can cause noise. After washing, remove these objects from the drum or filter case.
• Remove the filling of the pillows and cushions, and wash only the covers.

Does not drain and/ or spin.

|

• Make sure the drain hose is neither kinked nor obstructed all the way to the drain system. If there is a drain restriction, call for service.
• Make sure the debris filter is not clogged.
• Close the door and press or tap Start/Pause (Hold to Start). For your safety, the washer will not tumble or spin unless the door is closed.
• Make sure the drain hose is not frozen or clogged.
• Make sure the drain hose is connected to a drain system that is not clogged.
• If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally.
• Make sure the drain hose is inserted 6 to 8 inches inside the drain pipe.
• Make sure the washer is level.

The door does not open.

|

• Press or tap Start/Pause (Hold to Start) to stop the washer.
• It may take a few moments for the door lock mechanism to disengage.
• Make sure all the water in the drum is drained.
• The door may not open if water remains in the drum.
• Drain the drum and open the door manually.
• Make sure the door lock light is off. The door lock light turns off after the washer has drained.
• If the washer is paused after the water is supplied, the door cannot be opened until one minute has passed. If draining occurs followed by the information code on the display, the door will not open until 3 minutes after the washer has stopped or the power is turned off.
• The door does not open if you have unplugged the power cord while the product was operating.
  • Plug the power cord and turn on the power. Then, deactivate
• Child Lock if necessary, and then press and hold Start/Pause (Hold to Start) to stop the operation.

Excessive suds.|

• Make sure you use the recommended types and amounts of detergent.
• Use high efficiency (HE) detergent to prevent oversudsing.
• Reduce the detergent amount for soft water, small loads, or lightly soiled loads.
• Don’t use Non-HE detergent.

• Make sure the remaining amount of detergent and fabric softener is not over the limit.

The washer stops.

|

• Plug the power cord into a live electrical outlet.
• Check the fuse or reset the circuit breaker.
• Close the door and press Start/Pause (Hold to Start) to start the washer. For your safety, the washer will not tumble or spin unless the door is closed.
• Before the washer starts to fill, it will make a series of clicking noises to check the door lock and does a quick drain.
• There may be a pause or soak period in the cycle. Wait briefly and the washer may start.
• Make sure the mesh filter of the water supply hose at the faucets is not clogged. Periodically clean the mesh filter.
• If the washer is not supplied with sufficient power, the washer temporarily will not drain or spin. As soon as the washer regains sufficient power, it will operate normally.

Fills with the wrong temperature water.

|

• Fully open both taps.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct taps. Flush water lines.
• Make sure your water heater is set to supply hot water with a minimum temperature of 120 °F (49 °C) at the tap. Also, check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the mesh filters. The mesh filters may be clogged.
• While the washer fills, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.
• While the washer fills, you may notice just hot and/or just cold water going through the dispenser when cold or warm temperatures are selected. This is a normal function of the automatic temperature control feature as the washer determines the water temperature.

**The load is wet at the end of a cycle.**|

• Use the High or Extra High spin speed.
• Use high efficiency (HE) detergent to reduce oversudsing.
• The load is too small. Small loads (one or two items) may become unbalanced and not spin completely.
• Make sure the drain hose is not kinked or clogged.

• Make sure the door is properly closed.
• Make sure all hose connections are tight.
• Make sure the end of the drain hose is correctly inserted and secured to the drain system.
• Avoid overloading.
• Use high efficiency (HE) detergent to prevent oversudsing.

**Has odors.**|

• Excessive suds collect in recesses and can cause foul odors.
• Run cleansing cycles to sanitize periodically.
• Clean the door seal (diaphragm).
• Dry the washer interior after a cycle has finished.

After a cycle, washer is not off and/or the door does not open.|

• If the SELF CLEAN indicator is on, remove all items from the drum, and then run the SELF CLEAN cycle.

If a problem persists, contact a local Samsung service center.

LIMITED WARRANTY (U.S.A.)

SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL CONSUMER PURCHASER WITH PROOF OF PURCHASE AND/OR PROOF OF DELIVERY
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS AMERICA, INC.
(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the following limited warranty periods, starting on the date of delivery to the original consumer purchaser:

• Parts and labor : One (1) year
• Stainless tub part (Part Only) : Three (3) years

Washing DIT (Digital Inverter Motor) motor part (Part Only):

• Twenty (20) years

This limited warranty is valid only on products purchased and used in the United States that have been installed, operated, and maintained according to the instructions attached to or furnished with the product. To receive warranty service, the purchaser must contact SAMSUNG at the address or phone number provided below for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale and/or proof of delivery must be presented upon request to SAMSUNG or SAMSUNG’s authorized service center to receive warranty service.
SAMSUNG will provide in-home service within the contiguous United States during the warranty period at no charge, subject to availability of SAMSUNG authorized servicers within the customer’s geographic area. If in-home service is not available, SAMSUNG may elect, at its option, to provide transportation of the product to and from an authorized service center. If the product is located in an area where service by a SAMSUNG authorized servicer is not available, you may be responsible for a trip charge or required to bring the product to a SAMSUNG authorized service center for service.
To receive in-home service, product must be unobstructed and accessible to the service agent.
During the applicable warranty period, a product will be repaired, replaced, or the purchase price refunded, at the sole option of SAMSUNG. SAMSUNG may use new or reconditioned parts in repairing a product, or replace the product with a new or reconditioned product. SAMSUNG may also replace any part covered by this warranty with a new or reconditioned part. Replacement parts and products are warranted for the remaining portion of the original product’s warranty or ninety (90) days, whichever is longer. All replaced parts and products are the property of SAMSUNG and you must return them to SAMSUNG.
This limited warranty covers manufacturing defects in materials or workmanship encountered in normal household, noncommercial use of this product and shall not cover the following: damage that occurs in shipment, delivery, installation, and uses for which this product was not intended; damage caused by unauthorized modification or alteration of the product; product where the original factory serial numbers have been removed, defaced, changed in any way, or cannot be readily determined; cosmetic damage including scratches, dents, chips, and other damage to the product’s finishes; damage caused by abuse, misuse, pest infestations, accident, fire, floods, or other acts of nature or God; damage caused by use of equipment, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG; damage caused by incorrect electrical
line current, voltage, fluctuations and surges; damage caused by failure to operate and maintain the product according to instructions; in-home instruction on how to use your product; and service to correct installation not in accordance with electrical or plumbing codes or correction of household electrical or plumbing (i.e., house wiring, fuses, or water inlet hoses). The cost of repair or replacement under these excluded circumstances shall be the customer’s responsibility.
Visits by an authorized servicer to explain product functions, maintenance or installation are not covered by this limited warranty. Please contact SAMSUNG at the number below for assistance with any of these issues.

EXCLUSION OF IMPLIED WARRANTIES
IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.

LIMITATION OF REMEDIES
YOUR SOLE AND EXCLUSIVE REMEDY IS PRODUCT REPAIR, PRODUCT REPLACEMENT, OR REFUND OF THE PURCHASE PRICE AT SAMSUNG’S OPTION, AS PROVIDED IN THIS LIMITED WARRANTY. SAMSUNG SHALL NOT BE LIABLE FOR SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO TIME AWAY FROM WORK, HOTELS AND/OR RESTAURANT MEALS, REMODELING EXPENSES, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states do not allow exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary from state to state.
SAMSUNG does not warrant uninterrupted or error-free operation of the product. No warranty or guarantee given by any other person, firm, or corporation with respect to this product shall be binding on SAMSUNG.
To obtain warranty service, please contact SAMSUNG at:

• Samsung Electronics America, Inc.
• 85 Challenger Road
• Ridgefield Park, NJ 07660
• 1-800-SAMSUNG (726-7864)
• www.samsung.com/us/support

Warranty (CANADA)

SAMSUNG WASHER

LIMITED WARRANTY TO ORIGINAL PURCHASER
This SAMSUNG brand product, as supplied and distributed by SAMSUNG ELECTRONICS CANADA, INC.
(SAMSUNG) and delivered new, in the original carton to the original consumer purchaser, is warranted by SAMSUNG against manufacturing defects in materials and workmanship for a limited warranty period of:
Parts and labor : One (1) year
Washing DIT (Digital Inverter Motor) motor part (Part Only):

• Twenty (20) years

This limited warranty begins on the original date of purchase, and is valid only on products purchased and used in the Canada. To receive warranty service, the purchaser must contact SAMSUNG for problem determination and service procedures. Warranty service can only be performed by a SAMSUNG authorized service center. The original dated bill of sale must be presented upon request as proof of purchase to SAMSUNG or SAMSUNG’s authorized service center. SAMSUNG will provide in-home service during the warranty period at no charge, subject to availability within the Canada. In-home service is not available in all areas.
To receive in-home service, product must be unobstructed and accessible to the service agent. If service is not available, SAMSUNG may elect to provide transportation of the product to and from an authorized service center.
SAMSUNG will repair, replace, or refund this product at our option and at no charge as stipulated
herein, with new or reconditioned parts or products if found to be defective during the limited warranty period specified above. All replaced parts and products become the property of SAMSUNG and must
be returned to SAMSUNG. Replacement parts and products assume the remaining original warranty, or ninety (90) days, whichever is longer.This limited warranty covers manufacturing defects in materials and workmanship encountered in normal, noncommercial use of this product and shall not apply to
the following: damage that occurs in shipment; delivery and installation; applications and uses for which this product was not intended; altered product or serial numbers; cosmetic damage or exterior finish; accidents, abuse, neglect, fire, water, lightning, or other acts of nature or God; use of products, equipment, systems, utilities, services, parts, supplies, accessories, applications, installations, repairs, external wiring or connectors not supplied or authorized by SAMSUNG that damage this product or result in service problems; incorrect electrical line voltage, fluctuations and surges; customer adjustments and failure to follow operating instructions, maintenance and environmental instructions that are covered and prescribed in the instruction book; product removal and reinstallation; problems caused by pest infestations. This limited warranty does not cover problems resulting from incorrect electric current, voltage or supply, light bulbs, house fuses, house wiring, cost of a service call for instructions, or fixing installation errors. SAMSUNG does not warrant uninterrupted or error-free operation of the product.
EXCEPT AS SET FORTH HEREIN, THERE ARE NO WARRANTIES ON THIS PRODUCT EITHER EXPRESS OR IMPLIED, AND SAMSUNG DISCLAIMS ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE.
NO WARRANTY OR GUARANTEE GIVEN BY ANY PERSON, FIRM, OR CORPORATION WITH RESPECT TO THIS PRODUCT SHALL BE BINDING ON SAMSUNG. SAMSUNG SHALL NOT BE LIABLE FOR LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, OR ANY OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT, REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF SAMSUNG HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
NOR SHALL RECOVERY OF ANY KIND AGAINST SAMSUNG BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE PRODUCT SOLD BY SAMSUNG AND CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE FOREGOING, PURCHASER ASSUMES ALL RISK AND LIABILITY FOR LOSS, DAMAGE, OR INJURY TO PURCHASER AND PURCHASER’S PROPERTY AND TO OTHERS AND THEIR PROPERTY ARISING OUT OF THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT. THIS LIMITED WARRANTY SHALL NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF THIS PRODUCT, IS NONTRANSFERABLE AND STATES YOUR EXCLUSIVE REMEDY.
Some provinces do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This warranty gives you specific rights, and you may also have other rights, which vary from province to province.
To obtain warranty service, please contact SAMSUNG at:

• Samsung Electronics Canada Inc.
• 2050 Derry Road West,
• Mississauga, Ontario L5N 0B9 Canada
• 1-800-SAMSUNG (726-7864)
• www.samsung.com/ca/support (English)
• www.samsung.com/ca_fr/support (French)
• FAX : 1-866-436-4617

Visits by a Service Engineer to explain functions, maintenance, or installation are not covered by warranty.
Please contact your Samsung call agent for help with any of these issues.

Scan the QR code or visit www.samsung.com/spsn to view our helpful How-to Videos and Live Shows Requires reader to be installed on your smartphone

QUESTIONS OR COMMENTS?

www.samsung.com/us/support
CANADA| 1-800-SAMSUNG(726-7864)| www.samsung.com/ca/support (English) www.samsung.com/ca_fr/support (French)

References

• P65Warnings.ca.gov
• Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US
• Aide et assistance : produits | Samsung Canada
• Support Home | Official Samsung Support US

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