DISPLAYS2GO DK049CLWE Edge Collection Digital Kiosk User Manual

DISPLAYS2GO DK049CLWE Edge Collection Digital Kiosk

Product Information

Specifications:

• Product Name: 49inch Edge Collection Digital Kiosk
• SKU: DK049CLWE
• FCC ID: 2ASCB-D49EDGEDB
• Warranty: 12-month warranty

Product Usage Instructions

Before Use

Safety Warnings and Precautions:
Make sure to read and follow all safety warnings and precautions provided in the user manual to prevent personal injury, property damage, or product malfunction.

Assembly:
Refer to the assembly section in the user manual for detailed instructions on how to set up the digital kiosk properly.

Operation:

• Power On/Off: Follow the instructions to power on/off the digital kiosk safely.
• Remote Control: Learn how to use the remote control for navigation and settings adjustments.
• Android 11 Quick Start Guide: If applicable, refer to the guide for Android-related operations.
• LED Strip Remote Control: Instructions on controlling LED strips using the remote.
• MagicHome LED Controller: Details on using the LED controller for lighting effects.
• DiViEX: Explore the features and functions of DiViEX for enhanced user experience.

Cleaning and Maintenance:
Proper cleaning and maintenance instructions are provided in the user manual to ensure the longevity of the digital kiosk.

Troubleshooting Guide:
If you encounter any issues with the product, refer to the troubleshooting guide for solutions or contact customer support for assistance.

FAQ:

Q: What should I do if the digital kiosk malfunctions?
A: Refer to the troubleshooting guide in the user manual for potential solutions. If the issue persists, contact customer support for further assistance.

Q: How do I claim the warranty for the product?
A: Scan the QR code provided in the user manual to visit the product page and learn more about the warranty claim process.

SKU: DK049CLWE
FCC ID: 2ASCB-D49EDGEDB
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation.

Any changes/modifications to this equipment not approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Thank you for purchasing this product from Displays2go.
It’s our mission to help you connect with the world and build your brand with products that are personalized to your needs.
Your product has been manufactured with great care using only the finest quality materials and expert workmanship. Our Quality Assurance team inspects all electronics during assembly process to assure reliable operation. This product comes with a
12-month warranty. Scan the QR code to visit the product page and learn more about your warranty.
Need assistance? We are available for expert advice and all of your customer service needs.

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INFO@ DISPLAYS2GO.COM
Call Us
1-844-221-3388

BEFORE USE

Safety Warnings and Precautions
Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from Displays2Go. We have considered the factors to ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all instructions carefully before using the product. Keep the instructions for future reference.

We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages to the digital signage.

If any of the following occurs:

• Power outage or instable voltage.
• Abnormal sound or smell from the unit.
• AC power cord is damaged.
• Digital Signage is damaged due to drop, knock or impact.
• Any liquid or foreign matters fall into the enclosure.

Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized personnel for maintenance timely.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD digital signage or other electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

WARNING

• Cut off the power supply before connecting or disconnecting any cables.
• Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
• Do not place the Digital Signage in the positions such as:
• The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust,
• The environment with flammable or explosive materials,
• The environment with flammable or corrosive gases,
• Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly.
• Do not let dust or metal deposits adhere to the plugs and outlets.
• Do not damage the power cords:
• Do not modify the power cords,
• Do not place heavy objects on the power cords,
  • Keep the power cords away from heat source,
  • Do not pull the cord to remove the plug.
  • Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power consumption.
• Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric shock or fire.
• Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid short circuit, product damage, and electric shock.
• The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable running of components inside the enclosure and prevent overheating. Do not block the openings when place the unit.
  • Do not touch the plugs with wet fingers, or else it will cause electric shock.
  • Do not use the Digital Signage in stormy weather, especially when there is lightning, instead, please disconnect the power and antenna plugs to avoid lightning strike.
  • Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please ask qualified technician for repair.

CAUTION

• Do not let children climb onto the Digital Signage.
• Keep the small parts away from children to prevent them from swallowing.
• If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
• To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip over.
• Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
• Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or else it will cause condensation and malfunction.
• Before cleaning the Digital Signage, please pull out the power plug, wipe with soft cloth, do not use industrial chemicals, prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, water) may damage the product, erase the printed information, and even cause damage of the components if fluid flows in, resulting in machine failure.
• If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave ghosting on the screen and won’t disappear when the unit is turned off, it is normal and isn’t covered by the warranty.
• The power of the Digital Signage can be cut off by pulling out the plug.
• If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water immediately, and consult your doctor.
• To carry the Digital Signage with hands, please grab and hold the edges, do not apply pressure on the panel.
• Use the Digital Signage properly: Use in proper lighting conditions, insufficient lighting or long time watching will impair your eyesight.
• Unplug device to disconnect from power.
• Insert the plug into the outlet properly, or else it may cause sparks and fire.

The technical specifications printed herein and on the packaging are subject to change without prior notice. The Manual may be slightly different from actual operation, and the latter is applicable.

Contact Displays2go if you have questions about the operation, debugging and connection of the unit, if the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is class-A product, which may cause radio interference in living environment. In this case, please take feasible measures, and use power plug as the disconnection device.

Packing List

Interface Diagram

Assembly

NOTE: Two people required for safe assembly of product. Always unplug power cord before installing or disassembling the unit!

UNPACKING

1. Have 2 people carefully lift into the standing position. Screw antennas into antenna receivers on top of the unit.

OPERATION

Power On/Off
NOTE: We recommend using a surge protector or power strip with internal circuit breaker to prevent potential damages to the product.

• Power on by inserting the power cord into unit and connecting to outlet. Flip I/O switch to “I” position.
• To turn the screen on or off, press the power button on the remote control.
• To shut down, flip I/O switch to “O” position, then unplug the unit.

Remote Control
To control the unit, aim the remote control at the unit’s receiver, located at the right corner below the screen. For best performance, avoid exposing the receiver window to direct sunlight or placing objects between the remote control and the receiver.

NOTE: For convenient navigation, we recommend connecting an external mouse via USB input or Bluetooth connection.
The real appearance of the remote control may be different from the picture, please refer to the actual product.

Navigation
Once turned on, the unit automatically displays the home screen, which includes the navigation bar and the App Drawer.

NOTE: The Navigation bar can be minimized. To restore the navigation bar, go into Display settings and enable Display Navigation.

ANDROID 11 QUICK START GUIDE

Adjust settings by tapping the App Drawer, and launching the Settings app.

WI- FI CONNECTION

1. Open Settings, and select Network and Internet from the list of settings.
2. Select your Wi-Fi network and enter your login credentials. Click Okay.
   For Ethernet Connections, plug an ethernet cable into the ethernet (RJ45) port of the unit and connect to internet router. Ethernet network connection is complete.

SOUND

1. Open Settings, and select Sound.

From this menu, you can individually control the volume of alarms, calls, notifications, and your media.

You can also change default notification sounds or turn Do Not Disturb on or off.

SCREENSHOTS

1. Open Settings, and select Screenshot.
2. Adjust the screenshot delay and enable or disable the Screenshot button in the navigation bar.

Find recent screenshots in the Google Files app. Choose the unit, click Pictures, then click Screenshots.

BLUETOOTH

1. Open Settings, and select Connected Devices.
2. Click Pair New Device. Make sure your Bluetooth device is in pairing mode.

For future connections, select the device from the list of previously connected Bluetooth devices.

NOTE: To share files over Bluetooth, you must enable Wi-Fi and Bluetooth Scanning in the Location settings.

SYSTEM LANGUAGE

1. Open Settings, and select System.
2. Click System Language, then click Languages.
3. Click + Add a language and select a language. It appears as the 2nd installed system language.
4. Drag your preferred system language to first position. of the list. The system language updates automatically to the first listed language.

FACTORY RESET

1. Open Settings, and select System.
2. Select Advanced Options.
3. Click Reset Options.
4. Select Erase All Data (Factory Reset). Then click Erase All Data.

LED Strip Remote Control

• Aim the remote control directly at the LED sensor when using the remote control.
• If remote control does not initially control the LED strip, hold the ON key down for 5 seconds to pair. The lights flash slowly to indicate successful pairing.

MagicHome LED Controller

In addition to the LED remote control, you can control and program the LED light strip using the pre-installed MagicHome app. The app connects to your Wi-Fi network to communicate with an external receiver, located inside the unit’s access door.

NOTE: An account is required to use the MagicHome app.

1. Log in to MagicHome or create an account.
2. Click “+” in the top right corner, then click Add Device.
3. Select the LED Controller from the device list, named LEDnetXXXXX by default.
4. Adjust all Android Location settings to allow precise location services.
5. Return to the MagicHome app, and connect LED controller to the Wi-Fi network used by the digital signage.

Once LED Controller is connected, MagicHome can be used to adjust the light strip, create color pre-sets, and remotely manage the LED color strip.

DiViEX
The DiViEX Slideshow App comes pre-installed on this digital product for convenient content management. There are 2 methods for uploading media: saving media files to internal storage, or creating a specific folder on a USB, then inserting into unit. After, open the app to launch a slideshow or adjust picture settings, add filters and stickers, queue music and more!

UPLOAD MEDIA

METHOD 1: PLAY MEDIA VIA INTERNAL STORAGE

1. Insert USB into the unit.
2. Open the File Explorer app and navigate to the location of your files using the toolbar.
3. Click Multi, then click each media file to be copied.
4. In the File Explorer toolbar, click Editor > Copy.
5. Navigate to Internal Memory, then open the ‘MediaFolder’ folder.
6. Copy files to designated folder (i.e., image files to ‘Image’ folder) by clicking Editor > Paste.
7. Open the DiViEX app. Your images and videos appear in the DiViEX slideshow timeline.

METHOD 2: PLAY MEDIA VIA USB

1. On your computer, create a new folder and name it “MediaFolder”.

2. In “MediaFolder,” create 3 subfolders. Rename them: “Images”; “Videos”; “Music”.

3. Copy your desired images, videos, and music to the corresponding folder.
   Supported File Formats

   Images| JPG, JPEG, BMP, PNG, GIF
   Video| AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
   Audio| MP3

4. Copy “MediaFolder” to a USB and safely eject USB from computer. Insert into unit, then open DiViEX.

NOTE: If DiViEX stops running after pressing play, check:

• MediaFolder is set up correctly on the USB.
• All files in MediaFolder are the supported file formats.

PLAYLIST SETTINGS

Edit the overall playlist settings in the Settings tab. Once settings are adjusted, click PLAY or adjust further in the Edit or Music tab.

A. AUTOMATIC SETTINGS| Enable or disable automatic settings.

Auto-Boot: Automatically launch DiViEX when unit is powered on

Auto-Play: Automatically play slideshow when DiViEX opens

---|---
B. USB DISK STATUS| Status of USB.

C. IMAGE DISPLAY TIME

| How long each image is shown. Drag slider to increase or decrease.

NOTE :Does not apply to video

D. PICTURE DISPLAY MODE| Choose how each image/video fits on the screen.

Adapt: Crop image to screen

Center: Center image regardless of aspect ratio.

E. PICTURE SWITCH MODE| Choose animated transition effect for slideshow.
F. PLAY| Play playlist with selected settings.

EDIT
Tweak each photo individually in the Edit tab.

Choose aspect ratios when cropping, adjust text, and scroll to select stickers, frames, and filters.
D. RESET| Reset all edits
E. SAVE / SHARE| Save progress or share playlist. After saving, go back to Settings tab and press PLAY.

MUSIC
Choose music from the Music folder to play during slideshow. Press the left arrow (F) to add music to the slideshow playlist. Press the right arrow (G) to remove songs from the playlist. The number of songs in the playlist is shown in the upper left.

REFERENCE

Technical Specifications

PANEL

| LCD Size| 49”
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Light Source| LED backlight
Resolution| 19201080 (pixels)
Brightness| 400cd/m2
Contrast| 1200: 1
Response| 10ms
Pixel Pitch| 0.56 (H) 0.56(V) mm
Refresh Rate| 60Hz
Viewing Angle| 178° (H)/178° (V)
Color Saturation| 68%
Viewable Area| 1073.8 (H) * 604.0(V) mm
Chromaticness| 16.7M
POWER SUPPLY| Voltage| 100V~240V, 50-60Hz
Power Consumption| ≤160W

ENVIRONMENT

| Operating Temperature| 32°F ~ 104°F (0~40°C)
Storage Temperature| 14°F ~ 140°F (-10~60°C)
Operating Humidity| 20~80% RH Non-condensing
Storage Humidity| 10~60% RH Non-condensing
Max. Operating time| 18 hours per day

FUNCTIONS

| Operating System| Android 11
Processor| RK3568, quad-core
RAM| 4 GB
ROM| 32 GB
Decoding Resolution| 3840*2160
Playback mode| Support loop, inter-cut, timer, shim, etc.
Speakers| 10Wx2
Touch Support| 10 Points Capacitive Touch
Supported Video Files| AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Supported Image Files| JPEG, BMP, PNG, GIF
Supported Audio Files| MP3
RTC (Real-time clock)| Yes
Schedule Power On/Off| Yes
System Update| USB Compatible

FUNCTIONS

| App Installation| Support download and installation
---|---|---
Wi-Fi Frequency| 5G, 2.4G Dual Band
Wi-Fi Generation| Wi-Fi 6 (Compatiable with Wi-Fi 5)

I/O

INTERFACES

| TF| N/A
Ethernet (RJ45)| 1
HDMI| N/A
VGA| N/A
3.5mm headphone| N/A
USB| 3 (USB3.01, USB2.02)
Wi-Fi| 1
Type-C OTG| N/A
SIM| N/A

STRUCTURE

| Net Weight| 161lbs (73kg)
Gross Weight| 300lbs (136kg)
Unit Dimensions| 50”x 26.8”x 46” (1260x680x1160mm)
Package Dimensions| 54” x 31.1” x 52” (≈1370x790x1330mm)
Shell Material| Steel
Shell Color| White
LANGUAGE| OSD| English

Cleaning and Maintenance

• Avoid strong vibration or impact on the product.
• Keep the product dry to avoid possible damage by moisture.
• Don’t place the product under direct sunlight which may shorten the service life of the screen.
• Use a glass cleaner to wipe product and screen.
• If the product will not be used for a long time, pull out the power cord to prevent internal short circuit or other potential dangers.

Troubleshooting Guide

•  Power cord not properly connected to the terminal on the back of the unit.

•  Unit not powered on

•   Wall outlet not working

| •   Check that the unit is plugged into wall outlet.

•  Confirm that the power cord is connected to the terminal on the back of the unit.

•  Turn the on/off toggle switch located on the back of the unit, lower center, to the “on” position.

• Unplug unit, wait 20 seconds, plug unit back into outlet and try again.

•  Make sure that outlet is working by plugging in a different electrical device.

NO SOUND| •  Volume not adjusted on the remote control.

• Content/Video does not have sound.

•  Content format is not compatible.

• Speakers do not work.

| •  Adjust volume using the remote control

•  Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.

• If unit is connected to Wi-Fi, go to YouTube and play video that has sound

•  Unplug unit, wait 20 seconds, plug unit back into outlet and try again.

• Try playing the content on a different device (smart phone, computer or tablet)

NO PICTURE| • Content file damaged.

•  Content format is not compatible.

•  Screen damaged or defective.

| •  Confirm content is one of the following compatible formats: AVI, MPEG4, WMV,MKV, flv, MP3, MP4, MOV.

•  Try playing the content on a different device (smart phone, computer or tablet)

•  Unplug unit, wait 20 seconds, plug unit back into outlet and try again.

REMOTE CONTROL NOT

WORKING

| •  Batteries not inserted properly.

• Batteries are dead.

•  Standing too close or too far from the unit.

| •  Check that battery is inserted properly with positive and negative orientation.

•  Insert new batteries.

•   Stand within 1 foot of the front of the unit and point the remote directly at the sensor (green dot)

NO WI-FI SIGNAL| •  Wi-Fi is not turned on in product settings.

•  Wi-Fi is not connected to a network

• Low or no signal from the router

•   Antenna is missing or not pointed upward.

•  Damaged PC board

|

•   Check that Wi-Fi is turned on in settings

•   Confirm that the antenna is in place and pointed upward.

•   Check that other devices are receiving the signal. If other devices are not receiving the Wi-Fi signal, please contact your internet service provider.

•   Unplug or reset the router and wait for 20 seconds. Restart the router and check.

---|---|---
PARTS

MISSING OR DAMAGED

| •  Parts missing from product

•  Parts damaged by operator

| •   Contact a customer service representative for parts missed during manufacturing. (No charge for replacements)

•   Contact a customer service representative for Parts lost or damaged by the customer. (There is charge for replacements)

CANNOT UPLOAD CONTENT| •  Content format is not compatible.

• Content files are too large.

•  Port being used is defective

•  App used to play content is defective

•  Android board is defective.

| •  Confirm content is one of the following compatible formats: AVI, MPEG4, WMV, MKV, flv, MP3, MP4, MOV.

•  Confirm file size is less than available space.

PRE-INSTALLED APPS NOT WORKING| •   ‘MediaFolder’ incorrectly set up

•  Software error

•  App is defective

•  Android board is defective

| •  Check that images, videos, and music are correctly stored in the ‘MediaFolder’ folder (see page 12).

•   Check that file has successfully transferred to USB and USB is functioning.

•    Contact Displays2go support.

NOTE: Do not attempt to replace or repair circuitry yourself. Contact customer service to schedule a professional maintenance appointment.

If all the potential solutions have been tested for a particular issue and problems have not been resolved, contact a customer service representative for guidance.
844-221-3388
info@displays2go.com

Names and Contents of Toxic and Hazardous

Substances or Elements in the Product
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and verified by the company according to the material type. Some materials contain harmful substances that can’t be replaced in present technology. We are dedicated to improving this.

О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T 26572-2011 standard.
×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T 26572-2011 standard.

• Packaging materials include packaging box, styrofoam, etc.;
• Circuit board assembly includes PCB and the electronic elements thereof;
• Other accessories include instruction manual.

The EFUP of the product is ten years. The pollution control label is shown right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturer for recycling.

FCC Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 8 inches (20cm) between the radiator and your body.

References

• Displays2go
• Displays2go
• Displays2go

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