DISPLAYS2GO DK043TLB2 Indoor Landscape IR Touch Digital Kiosk User Manual

 DISPLAYS2GO DK043TLB2 Indoor Landscape IR Touch Digital Kiosk

Product Information

Specifications

• Model : Indoor Landscape IR Touch Digital Kiosk
• SKU : DK043TLB2 (Black), DK043TLW2 (White)
• Screen Size : 43 inches
• Compliance : FCC Part 15
• Warranty : 12-month warranty

Product Usage Instructions

Before Use

Safety Warnings and Precautions

Make sure to read and understand all safety warnings and precautions provided in the user manual before using the digital kiosk. Follow all guidelines to prevent personal injury, property damage, or malfunction.

Packing List

Check that all components listed in the packing list are included before assembling the digital kiosk.

Assembly

Follow the assembly instructions provided to set up the digital kiosk correctly. Ensure all connections are secure.

Operation

Power On/Off

Use the power button to turn the digital kiosk on or off. Ensure proper shutdown procedures to avoid data loss or damage.

Remote Control

Utilize the remote control to navigate menus, adjust settings, and control the digital kiosk from a distance.

Navigation

Familiarize yourself with the navigation system of the digital kiosk to easily access different functions and content.

Android 11 Quick Start Guide

Refer to the Android 11 Quick Start Guide for specific instructions on using Android features on the digital kiosk.

DiViEX

Explore the DiViEX system for additional functionalities and customization options on the digital kiosk.

Cleaning and Maintenance

Regularly clean the screen and surfaces of the digital kiosk using a soft, dry cloth. Avoid using harsh chemicals that may damage the display.

Troubleshooting Guide

Refer to the troubleshooting guide in the user manual for common issues and solutions related to the operation of the digital kiosk.

FAQ

• Q: What should I do if the digital kiosk does not power on?
  • A : Check the power connection and ensure that the outlet is functioning. If issues persist, contact customer support for assistance.
• Q: How do I update the software on the digital kiosk?
  • A : Follow the instructions provided in the user manual or visit the product page for software update guidelines.

FCC ID: 2ASCB-DK4311KSK

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

(1)this device may not cause harmful interference, and  (2)this device must accept any interference received, including interference that may cause undesired operation.
Any changes/modifications to this equipment not approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Thank you for purchasing this product from Displays2go.
It’s our mission to help you connect with the world and build your brand with products that are personalized to your needs.
Your product has been manufactured with great care using only the finest quality materials and expert workmanship. Our Quality Assurance team inspects all electronics during the assembly process to ensure reliable operation. This product comes with a
12-month warranty. Scan the QR code to visit the product page and learn more about your warranty.

BEFORE USE

Safety Warnings and Precautions

Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from Displays2Go. We have considered the factors to ensure personal safety in product design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire.

In order to safely use, maximize the performance of the unit, and extend the life of the product, please read and follow all instructions carefully before using the product. Keep the instructions for future reference.
We strongly recommend using a surge protector, or a power strip with an internal circuit breaker to prevent damage to the digital signage.

If any of the following occurs:

• Power outage or unstable voltage.
• Abnormal sound or smell from the unit.
• The AC power cord is damaged.
• Digital Signage is damaged due to drop, knock or impact.
• Any liquid or foreign matters fall into the enclosure.

Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized personnel for maintenance timely.

If coal gas or other flammable gas leaks, do not pull out the plug of the LCD digital signage or other electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

WARNING

• Cut off the power supply before connecting or disconnecting any cables.
• Do not place the Digital Signage on any unstable positions, or else it may be damaged or cause fire.
• Do not place the Digital Signage in the positions such as:
• The environment is subject to direct strong sunlight, moisture, extreme temperature or too much dust,
• The environment with flammable or explosive materials,
• The environment with flammable or corrosive gases,
• Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly.
• Do not let dust or metal deposits adhere to the plugs and outlets.
• Do not damage the power cords:
• Do not modify the power cords,
• Do not place heavy objects on the power cords,
• Keep the power cords away from a heat source,
• Do not pull the cord to remove the plug.
• Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power consumption.
• Do not approach the Digital Signage with an open flame (e.g. a lighted candle), or else it may cause electric shock or fire.
• Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid short circuits, product damage, and electric shock.
• The openings in the enclosure are designed for ventilation and cooling, to ensure long-term reliable running of components inside the enclosure and prevent overheating. Do not block the openings when placing the unit.

Do not touch the plugs with wet fingers, or else it will cause an electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning, instead, please disconnect the power and antenna plugs to avoid lightning strikes.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please ask a qualified technician for repair.

CAUTION

• Do not let children climb onto the Digital Signage.
• Keep the small parts away from children to prevent them from swallowing.
• If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
• To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip over.
• Do not scratch or knock the LCD with hard objects, or twist and squeeze the LCD.
• Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or else it will cause condensation and malfunction.
• Before cleaning the Digital Signage, please pull out the power plug, wipe with soft cloth, do not use industrial chemicals, and prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, or water) may damage the product, erase the printed information, and even cause damage of the components if fluid flows in, resulting in machine failure.
• If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave ghosting on the screen and won’t disappear when the unit is turned off, it is normal and isn’t covered by the warranty.
• The power of the Digital Signage can be cut off by pulling out the plug.
• If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water immediately, and consult your doctor.
• To carry the Digital Signage with hands, please grab and hold the edges, do not apply pressure on the panel.
• Use the Digital Signage properly: Use in proper lighting conditions, insufficient lighting or long time watching will impair your eyesight.
• Unplug the device to disconnect from power.
• Insert the plug into the outlet properly, or else it may cause sparks and fire.

The technical specifications printed herein and on the packaging are subject to change without prior notice. The Manual may be slightly different from the actual operation, and the latter is applicable.

Contact Displays2go if you have questions about the operation, debugging and connection of the unit, if the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is the class-A product, which may cause radio interference in the living environment. In this case, please take feasible measures, and use a power plug as the disconnection device.

Packing List

Interface Diagram

Name / Quantity

• Socket /1
• Switch /1
• LAN /1
• Type-C /1
• TF-CARD /1
• SIM /1
• 3.5mm headphone connector /1
• USB /1
• WIFI /2
• Quantity /1

If you have any questions regarding our products, please visit us at www.displays2go.com or contact Displays2go customer service at 844-221-3388.

Assembly

NOTE : Two people are required for safe assembly of the product. Always unplug the power cord before installing or disassembling the unit!

UNPACKING

Open the top cover. Have two people carefully remove the device from the packaging and place it aside carefully to avoid scratches.

How to place a network cable or power cord.

1. Take out the cord management channel and tear off the surface coating of the bottom adhesive on the back.
2. Paste the channel on one of the leg of the table, leaving 25mm space from the top and bottom to let the cord come through.
3. The reference diagram after the channel has been placed.

OPERATION

Power On/Off

NOTE : We recommend using a surge protector or power strip with an internal circuit breaker to prevent potential damage to the product.

• Power on by inserting the power cord into the unit and connecting to the outlet. Flip the I/O switch to the “I” position.
• To turn the screen on or off, press the power button on the remote control.
• To shut down, flip the I/O switch to the “O” position, then unplug the unit.

Remote Control

To control the unit, aim the remote control at the unit’s receiver, located at the right corner below the screen. For best performance, avoid exposing the receiver window to direct sunlight or placing objects between the remote control and the receiver.

NOTE : For convenient navigation, we recommend connecting an external mouse via USB input or Bluetooth connection.
The real appearance of the remote control may be different from the picture, please refer to the actual product.

Navigation

Once turned on, the unit automatically displays the home screen, which includes the navigation bar and the App Drawer.
NOTE : The Navigation bar can be minimized. To restore the navigation bar, go into Display settings and enable Display Navigation.

ANDROID 11 QUICK START GUIDE

Adjust settings by tapping the App Drawer, and launching the Settings app.

WI-FI CONNECTION

1. Open Settings, and select Network and Internet from the list of settings.
2. Select your Wi-Fi network and enter your login credentials. Click Okay.

For Ethernet Connections, plug an ethernet cable into the ethernet (RJ45) port of the unit and connect to the internet router. The ethernet network connection is complete.

BLUETOOTH

1. Open Settings, and select Connected Devices.
2. Click Pair New Device. Make sure your Bluetooth device is in pairing mode.
For future connections, select the device from the list of previously connected Bluetooth devices.
NOTE : To share files over Bluetooth, you must enable Wi-Fi and Bluetooth Scanning in the Location settings.

SOUND

1. Open Settings, and select Sound.

From this menu, you can individually control the volume of alarms, calls, notifications, and your media.
You can also change default notification sounds or turn Do Not Disturb on or off.

SYSTEM LANGUAGE

1. Open Settings, and select System.
2. Click System Language, then click Languages.
3. Click + Add a language and select a language. It appears as the 2nd installed system language.
4. Drag your preferred system language to first position. of the list. The system language updates automatically to the first listed language.

SCREENSHOTS

1. Open Settings, and select Screenshot.
2. Adjust the screenshot delay and enable or disable the Screenshot button in the navigation bar.

Find recent screenshots in the Google Files app.

Choose the unit, click Pictures, then click Screenshots

FACTORY RESET

1. Open Settings, and select System.
2. Select Advanced Options.
3. Click Reset Options.
4. Select Erase All Data (Factory Reset). Then click

Erase All Data.

DiViEX

The DiViEX Slideshow App comes pre-installed on this digital product for convenient content management. There are 2 methods for uploading media: saving media files to internal storage, or creating a specific folder on a USB, and then inserting it into unit. After, open the app to launch a slideshow or adjust picture settings, add filters and stickers, queue music, and more!

UPLOAD MEDIA

METHOD 1: PLAY MEDIA VIA INTERNAL STORAGE

1. Insert USB into the unit.
2. Open the File Explorer app and navigate to the location of your files using the toolbar.
3. Click Multi, then click each media file to be copied.
4. In the File Explorer toolbar, click Editor > Copy.
5. Navigate to Internal Memory, then open the ‘MediaFolder’ folder.
6. Copy files to a designated folder (i.e., image files to the ‘Image’ folder) by clicking Editor > Paste.
7. Open the DiViEX app. Your images and videos appear in the DiViEX slideshow timeline.

METHOD 2: PLAY MEDIA VIA USB

1. On your computer, create a new folder and name it “MediaFolder”.
2. In “MediaFolder,” create 3 subfolders. Rename them: “Images”; “Videos”; or “Music”.
3. Copy your desired images, videos, and music to the corresponding folder
4. Copy “MediaFolder” to a USB and safely eject the USB from a computer. Insert into the unit, then open DiViEX.
   • NOTE : If DiViEX stops running after pressing play, check:
   • MediaFolder is set up correctly on the USB.
   • All files in MediaFolder are the supported file formats.

PLAYLIST SETTINGS

Edit the overall playlist settings in the Settings tab. Once settings are adjusted, click PLAY or adjust further in the Edit or Music tab.

EDIT

• A. PHOTOS
  • Images/Video thumbnails in sequential order. Drag to rearrange.
• B. EDIT TOOLS
  • Crop, Add Text, Add Filter, Add Sticker, Add Frame
• C. TOOLBAR
  • This white bar shows tool options for each of the Edit tools. Choose aspect ratios when cropping, adjust text, and scroll to select stickers, frames, and filters.
• D. RESET
  • Reset all edits
• E. SAVE / SHARE
  • Save progress or share the playlist. After saving, go back to the Settings tab and press PLAY.

Tweak each photo individually in the Edit tab.

MUSIC
Choose music from the Music folder to play during the slideshow. Press the left arrow (F) to add music to the slideshow playlist. Press the right arrow (G) to remove songs from the playlist. The number of songs in the playlist is shown in the upper left.

REFERENCE

Technical Specifications

Cleaning and Maintenance

• Avoid strong vibration or impact on the product.
• Keep the product dry to avoid possible damage by moisture.
• Don’t place the product under direct sunlight which may shorten the service life of the screen.
• Use a glass cleaner to wipe the product and screen.
• If the product will not be used for a long time, pull out the power cord to prevent internal short circuits or other potential dangers.

Troubleshooting Guide

NOTE : Do not attempt to replace or repair circuitry yourself. Contact customer service to schedule a professional maintenance appointment.

If all the potential solutions have been tested for a particular issue and problems have not been resolved, contact a customer service representative for guidance.

• 844-221-3388
•   [email protected]

Names and Contents of Toxic and Hazardous Substances or Elements in the Product

The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and verified by the company according to the material type. Some materials contain harmful substances that can’t be replaced in present technology.  We are dedicated to improving this.

• О : the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T 26572-2011 standard.
• ×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T 26572-2011 standard.

• : Packaging materials include packaging box, styrofoam, etc.;
• : Circuit board assembly includes PCB and the electronic elements thereof;
• : Other accessories include an instruction manual.
• The EFUP of the product is ten years. The pollution control label is shown right.
• The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

Waste Electrical and Electronic Products Recycling and Disposal Regulations

To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste Electrical and Electronic Products Recycling and Disposal Regulations or send it to a qualified local manufacturer for recycling.

FCC Statement

Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and the receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help

This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 8 inches (20cm) between the radiator and your body.

Need assistance?

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•  [email protected]

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References

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