CUPILO CPL-3391s Massager Mat Full Body User Manual

User Manual
CPL-3391S
Ten Motors Massage Mat

Safety Instrucfions

**** Please read the following instrucfions carefully before putting your massage device into use to ensure trouble-free operation and optimum efficiency. Please retain these operating instrucfions for further use!

• The massage device conforms to recognized techni cal principles and the latest safety regul ations.

• Do not wet, do not use pins, never remove the cover.

• This item is NOT A TOY. Close supervision is necessary when thi s appliance is used by, on, or near chi ldren or disabled persons.

• This appliance shoul d never be left unattended when pl ugged in.

• Any possible repairs may only be carri ed out by authorized expert staff.
  Improper use and unauthor ized repairs are not permitted for safety reasons and lead to loss of warranty.

• Never touch the power plug with wet hands.

• Avoid contact of the device with water, high temperatures and direct sunlight.

• Do not use any damaged cabl es, pl ugs or loose sockets.

• Never operate under bl ankets where the air openi ng may be blocked.

• If plugs or cords are damaged, they must be repl aced by the manufacturer, a service representative or by qualified personnel.

• In case of malfunction, disconnect immedi atel y from the power source.

• Do not use if you have skin disorders, open wounds, or swollen or inflamed areas.

• Misuse or incorrect use excl udes any liability for damage.

• Do not use while you sl eep.

• Do not use this product for medical treatment.

• Do not use with infants,a helpless person or a person insensitive to heat.

• Overlong application can result in skin burns.

• In order to avoid excessively stimulating the muscles and nerves, the recommended massage time should not be exceeded 30 minutes at a time.

• Each massage – even a hand massage – must be refrained from during pregnancy or if one or more of the following complai nts are present in the massage area: recent injuri es, thrombotic diseases, all kinds of inflammations and swellings, and cancer. It is recommended to consult a doctor before having a massage for the treatment of ailments and illnesses.

• If you are dependent on electrical aids e.g. pacemakers, please be sure to consult your doctor for medical advice before using this device.

Have question ?
Tel: 248-819-2623
Monday-Friday 9:00AM-4:30PM
Email: service@mycupilo.com

FEATURES

• Polyester knitted fabric
• 10 invigorating massage motors for full body massage
• 2 heating pads for full back coverage
• Easy to use – operate by corded hand control
• 5 variable massage modes
• 3 vibration intensity levels
• Foldable and easy to store

PACKAGE CONTENTS

1x Ten Motors Massage Mat
1x UL approval home adapter

PRODUCT SPECIFICATIONS:

Output: 12VDC 1.5A
Nominal Power:| Maximum 18 Watt
Automatic runtime:| 30 minutes

SETUP AND OPERATION

1. If needed, fasten the strap around the back of a chair or other supportive surface.
2. Connect the adapter cable to the corresponding cable at the side of the mat.
3. Plug the home adapter into an outlet.
4. Turn on the device using the controller
5. Place the controller in the pouch at the side of the cushion when finished.

Operation and controller instructions

• Remove the adapter from the outlet when not in use.
• This device will switch off automatical ly after the 30 minute timer runs out.
• Do not setup or use the massager in a bathroom or similarly wet/damp areas.
• Only use the provided home adapter.
• For your own safety we equi p the massage mat with over-heating protection. After the 30-mi nute timer, the massager will automatically switch off and will only allow itse lf to be switched on again after an appropriate downtime.
• Likewise, you should al low your body some rest periods. To avoid straining your muscles too much, we recommend to not exceed a continuous heated massage of 30 Minutes.

REMOTE CONTROL INSTRUCTIONS
Note: Press on/off button to turn on the massage mat; the mat automatically activates the default settings (Mode 1, Medium intensity)

Care and Cleaning Instructions

1. Do not wash in washing machine or immerse the product or the adapter in water.
2. Always switch off before cleaning and remove the adapter from the socket with clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried thoroughly. Do not wipe the product with al cohol or harsh chemi cal s such as thinner or bleach.
4. Keep away from heat, fire or exposure to direct sunlight.
5. Store the massager in a cool, dry pl ace out of reach of children.
6. Avoid contact with sharp edges or pointed objects whi ch might cut or puncture the fabric surface.

TROUBLESHOOTING GUIDE

may have been switched off. Press the button that corresponds to that region to activate.
Device switches off suddenly| The device will switch off when the timer runs out. Continue using by pressing the ‘On/Off’ button. If the device has run for 60 minutes, turn back on after resting the massage mattress for 15 mins.
Over-heat protection function activated. Device is switched off for your safety. Please rest device for 15- 30mins before restarting.
Device fails to start| Check if device has been used for more than 30 mins. If so, let device rest for 15 mins before continuing. Device may require longer time to cool in warmer environments.
Check if adapter is plugged into socket.
Check if adapter output is connected to device power inlet wire.
Jerky motion of vibrations from device| Excessive pressure may have been applied onto the device. Reduce the load and try again.

WARRANTY

If the product(s) is damaged or defective within a reasonable time, CUPILO offers the warranty as below.

Buyer

Cupilo warrants the product to be free from defects in workmanship and materials, under normal use, for a period of 12 months from the original invoice date, except as noted below.
Cupilo products can be repaired or replaced within warranty period or returned for refund within 90 days if the products break down in the period of proper use.
The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is effective only if the product is purchased and operated in the country in which the product is purchased. Warranty claims for product defects, unless extended warranty is registered, expire 12 months from the purchase day. Warranty claims CANNOT be processed for items that have exceeded the warranty period. The warranty does NOT cover the replaced, refurbished product. The warranty does have other limitations as below “Warranty Limitations”. To obtain warranty service on Cupilo products, follow “Warranty Claim Procedures” below.
Warranty Claim Procedures :

1. Any product the customer believes is defective and seeks for warranty, the customer must provide to Customer Support:
   a) Valid proof of purchase (see below the definition of valid proof of purchase);
   b) Pictures and/or description are required to claim defective merchandise;
   c) Model number and Series Number label affached to each product

2. If the warranty claim is justified by Cupilo Customer Support, customer(s) will obtain from Cupilo a Warranty/Return Authorization Number (RMA Number)

3. Cupilo reserves the right to specify that items be returned to the designated warehouse for inspection or be inspected by our representative in the field or be retained by customer.

4. Any claim for defective merchandise returns must be packed in original packaging

5. The item(s) will be repaired or replaced or a refund credit will be issued once the item(s) are delivered. When returning items with RMA# and a prepaid shipping label provided by Cupilo, Cupilo takes responsibility for any damage or loss incurred in transit.

Valid proof of purchase under this Warranty:
Cupilo’s direct-authorized resellers, currently only at Amazon/eBay/Walmart. For product(s) obtained from other Channels, please contact the customer service of the Channel directly for appropriate solution.

Warranty Limitations(this warranty does not include):
Normal wear and tear; Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use; Any condition resulting from incorrect or inadequate maintenance or care; Damage resulting from misuse, abuse, negligence, accidents or shipping damage, exposed to environmental conditions temperatures, water, improper operation,improper installation, improper use of electrical supply; transportation damage; theft,vandalism or;Damage resulting from the attachment or modification of any unauthorized accessories;Fail to show the valid proof of purchase;Lost or stolen products;ltems that have expired their warranty period; No quality- related issues (after 30 days of purchase);Free product/ Gift offer by Cupilo; unauthorized repairs or modification; Replaced or refurbished product.Dissatisfaction due to buyer’s remorse (after 30 days of purchase).
Refund Procedures:
(Refer to https://www.mycupilo.com/pages/return-policy)
Warranty Disclaimer
THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. CUPILO SHALL HAVE NO LIABILITY FOR, AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS SET FORTH IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION (1) THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE; (2) ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND  (3) ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.
Cupilo reserves all the right for final interpretation of these Terms of Warranty and Return Policy above and the aright to change, modify, add or remove portions of these terms at any time without prior notification.
Extend Warranty for Free
Email us at service@mycupilo.com with “Warranty” as subject line to extend your warranty from 1 year to 3 years.

FCC STATEMENT

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
WARNING: Changes or modifications to this unit is not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

Address: 573 BELLEVUE RD NEWARK, DE 19713 USA
Tel:248-819-2623 (Monday-Friday 9:00AM-4:30PM)
Email: service@mycupilo.com
Web: www.mycupilo.com
*Please provide your order number before contacting customer support

References

• Cupilo

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