CuPiLo CPL-3310 Massager Pad User Manual

CuPiLo CPL-3310 Massager Pad

Product Information

Specifications

• Model: CPL-3310
• Description: 10 Motors Massage Mat with Heat
• Measurements: 53×20 inches
• Weight: 3.25 lbs
• Voltage: AC 100-240V ~50/60Hz
• Output: 12VDC 2000mA
• Nominal Power: max. 24 Watts
• Automatic Runtime: 30 minutes

Product Usage Instructions

1. Setup:
   • Fasten the strap around the back of a chair or other support if needed.
   • Connect the adapter cable to the corresponding cable at the side of the mat.
   • Plug the adapter into an outlet.
2. Operation:
   • Turn on the device using the controller.
   • Use the controller to select massage modes and regions.
   • To activate heat, press the HEAT button.
   • Select the desired intensity level using the INTENSITY button.

Care and Cleaning Instructions

1. Do not wash in a washing machine or immerse in water.
2. Switch off before cleaning and remove the adapter from the socket.
3. Wipe with a slightly moist cloth and dry thoroughly.
4. Avoid harsh chemicals or alcohol for cleaning.
5. Keep away from heat, fire, and direct sunlight.
6. Store in a cool, dry place away from children and sharp objects.

Troubleshooting Guide

• *  **Fault:** The massage is not active in all regions.

  • Action: Check connections and region settings on the controller.
  • Fault: The device switches off suddenly.
  • Action: Ensure proper power supply and no overheating issues.
  • Fault: Jerky motion of vibrations from the device.
  • Action: Check for any obstructions or loose components.

Warranty Information

• Cupilo warrants the product to be free from defects in workmanship and materials for 12 months from the original invoice date.
• Products can be repaired, replaced, or refunded within warranty terms.

FAQ

Q: Can I use the massage mat without the heat function?

• A: Yes, you can use the massage mat without activating the heat function.
• Simply do not press the HEAT button on the controller.

Q: How long should I use the massage mat for each session?

• A: The automatic runtime is set to 30 minutes per session.
• It is recommended to adhere to this timeframe for optimal usage.

Safety Instructions

• Please read the following instructions carefully before putting your massage device into use to ensure trouble-free operation and optimum efficiency.
• Please retain these operating instructions for further use!
• The massage device conforms to recognized technical principles and the latest safety regulations.
• Do not wet, do not use pins, and never remove the cover.
• This item is NOT A TOY. Close supervision is necessary when this appliance is used by, on, or near children or disabled persons.
• This appliance should never be left unattended when plugged in.
• Any possible repairs may only be carried out by authorized expert staff.
• Improper use and unauthorized repairs are not permitted for safety reasons and lead to loss of warranty.
• Never touch the power plug with wet hands.
• Please avoid contact with the device with water, high temperatures, and direct sunlight.
• Do not use any damaged cables, plugs, or loose sockets.
• Never operate under blankets where the air opening may be blocked.
• If plugs or cords are damaged, they must be replaced by the manufacturer, a service representative, or by qualified personnel.
• In case of malfunction, disconnect immediately from the mains.
• Do not use it if you have skin disorders, open wounds, or swollen or inflamed areas.
• Misuse or incorrect use excludes any liability for damage.
• Do not use it with infants, a helpless person, or a person insensitive to heat.
• Overlong application can result in skin burns.
• Do not use this device while driving.
• Do not use it while you sleep.
• To avoid excessively stimulating the muscles and nerves, the recommended massage time should not exceed 30 minutes at a time.
• Each massage – even a hand massage – must be refrained from during pregnancy or if one or more of the following complaints are present in the massage area: recent injuries, thrombotic diseases, all kinds of inflammations and swellings, and cancer.
• It is recommended to consult a doctor before having a massage for the treatment of ailments and illnesses.
• If you are dependent on electrical aids e.g. pacemakers, please be sure to consult your doctor for medical advice before taking a massage.
• The packaging material supplied should not be used as a toy.
• Do not use this product for medical treatment.

Instruction

• Thank you for purchasing the CUPILO 10 Motors massage mat with heat.
• It combines 10 Invigorating Massage motors and two heating pads to provide you with a soothing gentle warmth and a variety of vibrating massages for your full body.
• You will feel more relaxed and rejuvenated.

TECHNICAL DATA

• Measurements: 53×20 inches
• Weight: 3.25 lbs
• Voltage: Input: AC 100-240V ~50/60Hz
  • Output: 12VDC 2000mA
• Nominal Power: max. 24 Watt
• Automatic runtime: 30 minutes

Setup and Operation

1. If needed, fasten the strap around the back of a chair or other support.
2. Connect the adapter cable to the corresponding cable at the side of the mat.
3. Plug the adapter into an outlet.
4. Turn on the device using the controller (instructions on).

• Remove the adapter from the outlet when not in use.
• Do not set up or use the massager in a bathroom or similarly wet/damp areas.
• For your safety, we equip the massage mattress with protection against overheating.
• Heat is created in the motors when placed under great stress and excessive pressure.
• Before this could create any risk and after a runtime of 30 Minutes.
• The massager will switch off automatically and will only allow switching on again after an appropriate downtime.
• Likewise, you should allow your body some rest periods. To avoid straining your muscles too much, we recommend to not exceed a continuous massage of 30 Minutes.

Controller Instructions

Care and Cleaning Instructions

1. Do not wash in the washing machine or immerse the product or the adapter in water.
2. Always switch off before cleaning and remove the adapter from the socket with clean, dry hands.
3. The massager should be wiped with a slightly moist cloth and dried thoroughly. Do not wipe the product with alcohol or harsh chemicals such as thinner or bleach.
4. Keep away from heat, fire, or exposure to direct sunlight.
5. Store the massager in a cool, dry place out of reach of children.
6. Avoid contact with sharp edges or pointed objects which might cut or puncture the fabric surface.

TROUBLESHOOTING GUIDE

region may have been switched off. Press the button that corresponds to that region to activate.
** Device switches off suddenly| The device will switch off when the mer runs out. Connect using by pressing the ‘Power’ button. If the device has run for 60 mins., turn it back on and rest the unit for 15 mins.
Over-heat protection function activated. The device is switched off for your safety. Please rest the device for 15-30mins before restarting.
The device**  fails to start| Check if the device has been used for more than 30 mins. If so, let the device rest for 15 minutes before continuing. The device may require longer to cool in warmer environments.
Check if the adapter is plugged into the socket.
Check if the adapter output is connected to the device power inlet wire.
Jerky motion of vibration from the device| Excessive pressure may have been applied to the device. Reduce the load and try again.

WARRANTY

If the product(s) is damaged or defective within a reasonable time, CUPILO offers the warranty as below.

Buyer

• Cupilo warrants the product to be free from defects in workmanship and materials, under normal use, for 12 months from the original invoice date, except as noted below.
• Cupilo products can be repaired or replaced within the warranty period or returned for a refund within 90 days if the products break down in the period of proper use.
• The warranty extends only to consumers, NOT to any retailers or resellers. This warranty is effective only if the product is purchased and operated in the country in which the product is purchased.
• Warranty claims for product defects, unless an extended warranty is registered, expire 12 months from the purchase day.
• Warranty claims CANNOT be processed for items that have exceeded the warranty period. The warranty does NOT cover the replaced, refurbished product.
• The warranty does have other limitations as below “Warranty Limitations”. To obtain warranty service on Cupilo products, follow “Warranty Claim Procedures” below.

Warranty Claim Procedures:

1. For any product the customer believes is defective and seeks for warranty, the customer must provide to Customer Support:
   • a) Valid proof of purchase (see below the definition of valid proof of purchase);
   • b) Pictures and/or descriptions are required to claim detective merchandise;
   • c) Model number and Series Number label attached to each product
2. If the warranty claim is justified by Cupilo Customer Support, customer(s) will obtain from Cupilo a Warranty/Return Authorization Number (RMA Number)
3. Cupilo reserves the right to specify that items be returned to the designated warehouse for inspection be inspected by our representative in the field or be retained by the customer.
4. Any claim for defective merchandise returns must be packed in original packaging
5. The items) will be repaired or replaced or a refund credit will be issued once the items) are delivered. When returning items with RMA# and a prepaid shipping label provided by Cupilo, Cupilo takes responsibility for any damage or loss incurred in transit.

Valid proof of purchase under this Warranty:

• Cupilo’s direct-authorized resellers, are currently only at Amazon/eBay/Walmart. For products) obtained from other Channels, please contact the customer service of the Channel directly for the appropriate solution.

Warranty Limitations(this warranty does not include):

Normal wear and tear; Any condition resulting from other than ordinary residential wear or any use for which the product was not intended, such as use in rental or contract trade or commercial use; Any condition resulting from incorrect or inadequate maintenance or care; Damage resulting from misuse, abuse, negligence, accidents or shipping damage, exposed to environmental conditions temperatures, water, improper operation, improper installation, improper use of electrical supply; transportation damage; theft, vandalism or; Damage resulting from the attachment or modification of any unauthorized accessories; Fail to show the valid proof of purchase; Lost or stolen products; Items that have expired their warranty period; No quality- related issues (after 30 days of purchase); Free product/ Gift offer by Cupilo; unauthorized repairs or modification; Replaced or refurbished product. Dissatisfaction due to buyer’s remorse (after 30 days of purchase).

Refund Procedures:

• (Refer to https://www.mycupilo.com/pages/return-policy)

Warranty Disclaimer

THE WARRANTY PROVIDED HEREIN SHALL BE THE SOLE AND EXCLUSIVE WARRANTY. CUPILO SHALL HAVE NO LIABILITY FOR AND EXPRESSLY DISCLAIMS ANY WARRANTY OR AFFIRMATION OF FACT, EXPRESS OR IMPLIED, OTHER THAN AS OUTLINED IN THIS WARRANTY STATEMENT, INCLUDING, WITHOUT LIMITATION

1. THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE;
2. ANY WARRANTY OR AFFIRMATION OF FACT RELATED TO MISUSE, IMPROPER SELECTION, RECOMMENDATION, OR MISAPPLICATION OF ANY PRODUCT; AND
3. ANY WARRANTY OR AFFIRMATION OF FACT THAT THE CATALOGS, LITERATURE, AND WEBSITES IT PROVIDES ACCURATELY ILLUSTRATE AND DESCRIBE PRODUCTS.

• Cupilo reserves all the right for the final interpretation of these Terms of Warranty and Return
• Policy above and the right to change, modify, add, or remove portions of these terms at any time without prior notification.

Extend Warranty for Free

• Email us at service@mycupilo.com with “Warranty” as the subject line to extend your warranty from 1 year to 3 years.

FCC STATEMENT

NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, under Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used under the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio / TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. this device may not cause harmful interference,
2. this device must accept any interference received, including interference that may cause undesired operation.

WARNING: Changes or modifications to this unit are not expressly approved by the party responsible for compliance and could void the user’s authority to operate the equipment.

• CUPILO
• Address: 573 BELLEVUE RD NEWARK, DE 19713 USA
• Tel:248-819-2623 (Monday-Friday 9:00 AM-4:30 PM)
• Email:service@mycupilo.com
• Web:www.mycupilo.com
• Please provide your order number before contacting customer support

Documents / Resources

| CuPiLo CPL-3310 Massager Pad [pdf] User Manual
CPL-3310 Massager Pad, CPL-3310, Massager Pad, Pad
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References

• Cupilo

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