BYD HVL 12.0 Battery Box Premium HVL User Manual
- May 15, 2024
- BYD
Table of Contents
HVL 12.0 Battery Box Premium HVL
BYD Battery-Box Premium HVL Limited Warranty
This Limited Warranty applies to BYD Battery-Box Premium Product (Models:
HVL 12.0, 16.0, 20.0, 24.0, 28.0 and 32.0) (“Product”) installed in USA and
Canada on or after Mar. 1st, 2024.
BYD Energy LLC (“BYD”) provides the warranties in this document (“Limited
Warranty”) to the person who purchases the Product for their use and puts the
Product into operation for the first time (“Original Buyer”).
LIMITED WARRANTY
1.1. Warranty Start Date
Generally, Warranty Start Date is the first day after six (6) months from the
Production Date of the Product (Refer to the Appendix of this Limited Warranty
to find out the Production Date).
But if Original Buyer can provide the written documents (such as receiving
note) to prove the time when Product is delivered to the installation site
where the Product is installed and operated for the first time (“Delivery
Date”), Original Buyer can choose the first day after thirty (30) days from
the above Delivery Date as Warranty Start Date.
1.2. Limited Product Warranty
BYD warrants that the Product will be free from defects in materials or
workmanship for ten (10) years from Warranty Start Date, subject to the
exclusions and limitations set out below.
1.3. Limited Performance Warranty
a) BYD warrants that the Product will i) retain seventy percent (70%) of its
Usable Energy for ten (10) years from the Warranty Start Date; or i) reach the
Minimum Throughput Energy, whichever comes first, on the condition that the
Product is operated in a normal manner that adheres to the manual guidelines
provided by BYD.
b) The Minimum Throughput Energy means the total output energy of the Product
recorded in the control module of the Product.
c) The Usable Energy and Minimum Throughput Energy for each Product Model are
set out in the table below
Product Model| Usable Energy (kWh)| Minimum Throughput Energy
(MWh)
---|---|---
HVL 12.0| 12| 30.3
HVL 16.0| 16| 40.4
HVL 20.0| 20| 50.5
HVL 24.0| 24| 60.6
HVL 28.0| 28| 70.69
HVL 32.0| 32| 80.79
d) For this Limited Warranty, the remaining Usable Energy is as measured and calculated using the following testing method and values, while the ambient temperature is between 25~ 28 °C:
- Discharge the battery with constant current until the battery reaches End of Discharge Voltage (“EODV”) or its self-protective voltage.
- Wait for 10 minutes.
- Charge the battery with constant current and constant charge voltage to its full capacity.
- Wait for 10 minutes.
- Discharge the battery with constant current until it reaches EODV or its self- protective voltage. Record the current, voltage, and time.
- The remaining Usable Energy is the integral of discharge time and current multiplied by voltage.
Test value list:
Product Model| End of discharge voltage (V)| Constant
charge voltage (V)| Constant current (A)
---|---|---|---
HVL 12.0| 120| 180| 10
HVL 16.0| 160| 240| 10
HVL 20.0| 200| 300| 10
HVL 24.0| 240| 360| 10
HVL 28.0| 280| 420| 10
HVL 32.0| 320| 480| 10
1.4. Limited Performance Warranty for additional battery modules
If Original Buyer purchases additional battery modules after the initial
installation of the Product (“Subsequent Product”), the warranty in clause 1.3
applies to the Subsequent Product from the sale date recorded in the seller’s
invoice to the Original Buyer of that Subsequent Product.
1.5. Warranty Limitations
The Limited Warranties in clauses 1.2 and 1.3 are subject to and must be read
together with the limitations, exclusions, and limitations set out below.
EXCLUSIONS AND LIMITATIONS
2.1. Disclaimer
a) To the extent permitted by law, the warranties in this Limited Warranty are
the only express warranty given for the Product. BYD disclaims all statutory
and implied warranties, including without limitation, any warranties of
merchantability, fithess for a particular purpose, or non-infringement. To the
extent permitted by law, in so far as such warranties cannot be disclaimed,
BYD limits the duration and remedies of such warranties to the duration of
this Limited Warranty and, at BYD’s option, the repair or replacement services
described below.
b) Neither seller of the Product nor any other person is authorized to make
any warranties on behalf of BYD other than those contained in this document or
to extend the duration of the warranties beyond the periods specified above.
2.2. Limitation of Liability
Except as provided in this warranty and to the maximum extent permitted by
law, in no event will BYD be liable for any consequential, incidental, cover,
special or punitive damages (including without limitation of loss of profits,
harm to goodwill or business reputation or opportunity, or delay damages)
arising from or out of the Product or its installation, use, performance or
non-performance, or any defect or breach of warranty, whether based on
contract, warranty, negligence, strict liability, or any other theory. BYD’s
aggregate liabilities, however caused and if any, in damages or otherwise,
shall not exceed the purchase price actually paid by the Original Buyer for
the Product less depreciation.
2.3. Warranty Limitations
The Limited Warranty in clauses 1.2 and 1.3 does not apply to any defect or
deterioration resulting from:
a) the Product not being installed, maintained or operated by the Operating
Manual;
b) exposure of the Product to movement or shaking following installation, or
temperatures of greater than 50 °C or less than -10 °C;
c) Original Buyer failing to notify BYD or a BYD Authorized Service Partner
(‘BYD Partner”) of the defect or deterioration within 30 days of Original
Buyer becoming aware of the defect or deterioration;
d) the Product not being installed within one (1) month from Warranty Start
Date;
e) operation of the Product with an inverter that is not a BYD certified
inverter which are specified in the BYD Battery-Box Premium HVL Compatible
Inverter List, which is available on the websites:
www.bydbatterybox.com;
f) modification or repair of the Product without the approval of BYD or BYD
Partner;
g) a force majeure event – e.g., inter alia, natural catastrophes (such as
flooding, fires, earthquakes, lightning, extreme weather, rampant outbreak of
disease or illness and all other like-kind occurrences), disaster, crime,
terrorism, piracy, war, sedition, rioting, shortages, labor strikes, extreme
price fluctuations of necessary goods or services, changes in law or
regulation, and governmental acts or omissions, etc.); noticeable damage to
the Product that occurred during transportation; changes to national or
regional laws, regulations or directives; or the Product not being operated
for any period of 6 months or more.
2.4. Warranty Exclusions
The Limited Warranty in clauses 1.2 and 1.3 does not apply:
a) if the Product was not purchased in USA or Canada;
b) if Original Buyer does not grant BYD or BYD Partner access to the
performance data of the Product over the internet upon request after reporting
the warranty claim or manipulate such data;
c) to wear and tear in the appearance of the Product (including but not
limited to any scratches, stains, mechanical wear, rust or mould) which does
not impair its function;
d) to any damage to property or personal injury arising from any defect if the
state of scientific and technical knowledge at the time when the Product is
sold to Original Buyer was not such as to enable the defect to be discovered;
e) if the invoice for the Product and the information listed in clause 4 below
is not provided with the warranty claim; or
f) if the serial number on the Product can no longer be identified or has been
modified.
REMEDY FOR BREACH OF WARRANTY
3.1. Subject to the exclusions and limitations set out above, if the Product
fails to comply with the Limited Warranty in clauses 1.2 or 1.3, BYD will
repair or replace the non-conforming Product or parts thereof within the
warranty term at no charge (or provide a partial refund) on the following
conditions.
3.2 Whether to repair or replace the Product will be determined by BYD in its
sole discretion.
3.3. The Product or any of its parts to be replaced will have the same
performance and reliability as the original Product. If the production of the
relevant type of the Product or any of its parts has been discontinued,
withdrawn from the market, or are otherwise unavailable, BYD may replace the
Product or parts with a similar Product or part (which may include previously
used parts that are equivalent to new in performance and reliability).
3.4. If BYD does not repair or replace the defective Product or parts, BYD
will refund Original Buyer an amount of money calculated as follows:
a) If the Product fails to comply with the Limited Performance Warranty in
clause 1.3, BYD may calculate the refund using one of the two refund formulas
below:
iii) Refund = maximum claim amount x (warranted Minimum Throughput Energy –
output energy of the Product recorded in the control module of the Product)/
warranted Minimum Throughput Energy; or
iv) Refund = maximum claim amount x (warranted remaining Usable Energy –
remaining Usable Energy)/ warranted Usable Energy; and
b) If the Product cannot be operated, BYD will calculate the refund as
follows:
i) Refund = (maximum claim amount/120) x (120 – number of months since
Warranty Start Date).
The maximum claim amount is the market value of the Product (or an equivalent product) determined by BYD if it were purchased new and free of defects.
3.5. The remedies as set out above are the sole and exclusive obligations of
BYD to Original Buyer under this Limited Warranty, and BYD will have no other
liability to Original Buyer if the Product fails to comply with the Limited
Warranty.
FULFILMENT
4.1. If Original Buyer wishes to make a warranty claim under this Limited Warranty, the warranty claim must be reported in writing to BYD Partner (or, if Original Buyer is unable to contact them, BYD Global Service) including the information specified in the table.
1| Installation Date|
---|---|---
2| Invoice Number|
3| Battery-Box Configuration| e.g., HVL XX (X modules)
4| Serial Number of the Product|
5| Serial Number of Modules|
6| Serial Number of BCU|
7| Firmware Version BMS/ BMU|
8| Inverter*|
9| Inverter Configuration|
10| Serial Number of the Inverter|
11| Firmware Version of Inverter|
12| Working Mode| e.g., On-Grid+Backup
13| Place| e.g., indoor
14| Comments|
15| Error Information|
16| Country|
17| Street and Number|
18| Postcode and City|
- mandatory to provide
Contact information:
BYD Global Service
bboxservice@byd.com | |
---|---|
Telephone | +86 755 89888888-47175 |
Address | No.3009, BYD Road, Pingshan, Shenzhen, 5118118, P. R. China |
Website | www.bydbatterybox.com |
BYD US Service
us.homeenergy@byd.com | |
---|---|
Telephone | 626-491-2333 |
Address | 888 E Walnut St, Suite 200A, Pasadena, CA 91101, USA |
4.2. BYD or BYD Partner is authorized to invoice its inspection costs if:
a) the inspection of the Product by BYD or BYD Partner shows that the Limited
Warranty does not apply, for whatever reason; or
b) no defects were found during the inspection of the Product, and it works
without error.
4.3. Unless otherwise agreed with BYD or BYD Partner, any replaced Product or
parts shall be made available for pick up by BYD or BYD Partner within four
weeks after the replacement; otherwise, BYD reserves the right to invoice the
replacement component at
full market price.
4.4. The replaced Product or parts become the property of BYD.
4.5. The original warranty periods for the Product shall still apply to any
repaired or replacement Product, which means the warranty for the repaired or
replaced parts will be the remaining warranty period for the originally
purchased Product.
4.6. BYD or BYD Partner shall not be responsible or liable in any way to
Original Buyer for any non-performance or delay in BYD’s performance of its
obligations under this Limited Warranty due to occurrences of force majeure
events such as natural disasters, war, riots, strikes, unavailability of
suitable or sufficient labour, material, or capacity or any unforeseen event
beyond its control.
OUT OF WARRANTY
In the event the Product is out of warranty, BYD may (in its discretion) provide certain after-sales service to Original Buyer, but all the costs and expenses, such as parts, labour costs, and travel expenses, shall be borne by Original Buyer. To request such after-sales service Original Buyer must provide sufficient information about any defects to enable BYD Partner to determine whether such defects are capable of repair.
MISCELLANEOUS
6.1. This Limited Warranty is governed exclusively by the law of the State of
Delaware, United States, without regard to its choice of law provisions.
6.2 Any controversy or claim arising out of or relating to this Limited
Warranty shall exclusively be settled by confidential arbitration administered
by JAMS in accordance with its Comprehensive Arbitration Rules and Procedures,
and judgment on the award rendered by the arbitrator(s) may be entered in any
court having jurisdiction thereof. The place of arbitration shall be City of
Los Angeles, California. The number of arbitrators shall be one. Judgment on
the award rendered by the arbitrator may be entered in any court having
jurisdiction thereof. The arbitrator must find the facts specially and state
conclusions of law separately. The findings and conclusions shall appear in an
opinion or a memorandum of decision filed by the arbitrator. The arbitrator
shall not have the power to make errors of law and any award based on an error
of law is beyond the power of the arbitrator. The parties agree to arbitrate
all disputes arising from this Limited Warranty and each party waives the
right to participate in a class action lawsuit against the other party. Prior
to commencing arbitration, the parties must first seek to resolve their
differences through: (i) at least one settlement meeting between party
principals or their representatives within thirty (30) days from the date when
the dispute arises; and, (ii) if the meeting does not resolve the parties’
differences, then at least one session of non- binding mediation thereafter,
with the mediator’s professional services fee borne equally by the parties. To
the maximum extent practicable, the place of the meeting and mediation shall
be City of Los Angeles, California.
6.3. Original Buyer may be entitled to legal rights regarding the sale of
goods according to national law. This Limited Warranty does not limit their
possible statutory rights or rights arising from the purchase contract.
6.4. If any provision or part of a provision of this Limited Warranty is held
or found to be void, invalid or otherwise unenforceable (whether in respect of
a particular party or generally), it will be deemed to be severed to the
extent that it is void or to the extent of voidability, invalidity or
unenforceability, but the remainder of that provision will remain in full
force and effect.
6.5. As a condition of making a warranty claim Original Buyer agrees that any
dispute on technical facts relating to claims brought under this Limited
Warranty may be referred by BYD to expert determination by the then-current
Resolution Institute Expert Determination Rules, except that:
c) the expert must be a reputable testing organization such as TUV Rheinland,
TUV SUD, Intertek, UL, CQC or CGC or any other mutually acceptable neutral
third-party testing organization (Expert);
d) the costs of the Expert, including any costs of shipping any Product to the
Expert for testing, are payable by Original Buyer if:
i) Original Buyer does not withdraw Original Buyer claim within 14 days of BYD
notifying Original Buyer that it intends to refer the dispute to an Expert;
and
ii) the Expert determines the dispute in favour of BYD. In all other cases,
BYD will pay those costs.
Appendix
The Production Date of the Product could be read from the serial number on the
label of the Product as shown in the drawing below. The definition of the
serial number regarding the production date are the same for the battery
modules and BCU.
In the example drawing below, the “19” underlined means the production year is
2019, “11” means the production month is November, and “18” means the
production date is the eighteenth day of that month.
BYD Battery-Box Premium HVL Limited
Warranty-US and Canada V1.2
References
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