Whirlpool W10901596A Dishwasher Internet Connectivity Instruction Manual

: June 4, 2024
: Whirlpool

Table of Contents

Whirlpool W10901596A Dishwasher Internet Connectivity
Connectivity Features
GET STARTED
- Setup Instructions – App Assisted
Troubleshooting – Connectivity
Connected Appliance Regulatory Notices
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Whirlpool W10901596A Dishwasher Internet Connectivity

THANK YOU for purchasing this high-quality product. Register your new dishwasher at www.whirlpool.com. In Canada, visit our website at www.whirlpool.ca. For standard dishwasher functions see the dishwasher User Guide.
Get connect instructions, terms of use, and privacy policy at www.whirlpool.com/connect. If you have any problems or questions,
call the Whirlpool Connected Appliance Team at 1-866-333-4591. In Canada, visit www.whirlpool.ca/en_CA and click on the Whirlpool® Connected Appliances link.
For future reference please make a note of your product Smart Appliance Identification (SAID), model, and serial numbers. Refer to the dishwasher User Guide for the location of these numbers.
SAID Number _ Model Number ___ Serial Number __

Safety

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”These words mean:

DANGER
You can be killed or seriously injured if you don’t immediately follow instructions.

WARNING
You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

Connectivity Features

Wi-Fi connectivity allows your Smart dishwasher to connect to the Internet and interact with the Whirlpool app from your smartphone or mobile device. This connection opens up several Smart options to yOu – options intended to save you valuable time and energy.

SMART FEATURES Smart Features help make your every day more efficient by
letting you remotely monitor, manage, and maintain your dishwasher. Your dishwasher may have additional features not mentioned here. Please refer to your app for a complete listing of additional features.

Remote Enable

What it does: Allows you to send remote control of your dishwasher to your smartphone or mobile device via the Whirlpool® app.
What it does for you: When enabled, allows you to start your dishwasher from anywhere and, therefore, manage when it gets done.

Cycle Progress

What it does: Gives you an up-to-the-minute look at your progress.
What it does for you: Lets you know the dishwasher status time from anywhere.

Notification (Opt-In)

What it does: Your dishwasher will send you a push notification.
What it does for you: Alerts you precisely when the dishwasher is done, so you can do what comes next and move on to other things.

Specialty Cycles and My Cycle (on some dishwashers)

What it does: Allows you to browse additional cycles available in the Whirlpool® app and download a cycle to the dishwasher with the Download & Go™ option. You can also create and save your own customized cycles.
What it does for you: Lets you choose what settings work for you and saves the settings to use again and again.
Quiet Mode

What it does: Lets you turn off the tones and beeps coming from your dishwasher.
What it does for you: Allows you to use your dishwasher without disturbing anyone else in the household.

Issue Alerts (Opt-In)

What it does: Sends you a push notification if something has gone wrong.
What it does for you: Alerts you in advance and provides guidance to fix simple issues through videos and step-by-step instructions.
If the issue is more complex, you can email or call our service center directly from the Whirlpool® app.

Kosher Consumer Friendly Mode (App only)

What it does: During this mode, the controls and lights will not operate and the interior lights will be off.
What it does for you: Automatically sets up the use of your dishwasher for observance of the Sabbath.

SMART ABOUT ENERGY (on some dishwashers)
Your Smart Dishwasher can monitor and respond to changing energy demand levels on the power grid.

Smart Delay
(Opt-In when available through local utility company)
What it does: When energy demand is high, it delays starting the dishwasher cycle until demand levels are lower. You can opt out permanently or override a current Smart Delay.
What it does for you: Reduces power demands on the local electrical grid during peak times. Some consumers may even see a lower energy bill.
If you need to start the dishwasher cycle immediately, you can override a Smart Delay. The dishwasher will return to energy monitoring on the next cycle.

GET STARTED

Refer to the “Connectivity Setup” section in this User Instruction and follow the instructions to get connected.
Check the Whirlpool® app frequently for additional information and features.

Connectivity Setup
Get the app, alternate connectivity setup instructions, terms of use, and privacy policy at www.whirlpool.com/connect. In Canada, visit www.whirlpool.ca/en_CA/ and click on the Whirlpool® Connected Appliances link.

Connectivity requires Wi-Fi and account creation. App features and functionality subject to change. Data rates may apply.
If you have any problems or questions, call Whirlpool Corporation Connected Appliances at 1-866-333-4591.
IMPORTANT: Proper installation of your dishwasher prior to use is your responsibility. Be sure to read and follow the Installation Instructions that came with your dishwasher.

Setup Instructions – App Assisted

You Will Need:

A home wireless router supporting Wi-Fi, 2.4Ghz preferably with WPA2 security. If you are unsure if your wireless router is WPA2 capable, refer to your router manufacturer’s instructions.
The 10-character SAID from your dishwasher. The SAID, MAC address, and a QR code are printed on a label on the dishwasher. Refer to the dishwasher User Guide for the location of the label.
The name of your electric utility company.

For additional information, terms of use, and privacy policy, go to www.whirlpool.com/connect. In Canada, visit www.whirlpool.ca/en_CA and click on the Whirlpool® Connected Appliances link.
NOTE: The router should be on and have a live Internet connection.

STEP 1
If This is Your First Smart Appliance:
You will need to download the Whirlpool® app and create an online user account. You can download the app on Google Play™† or the Apple® App Store®‡.
STEP 2
Download App and Account Setup
If you already have the app and a user account, skip ahead to Step 3.
Create a User AccountOnce installed, tap the Whirlpool® app icon to run the app. You will be guided through the steps to set up a user account. The app will make sure to get the necessary personal and home information as well as information about your energy company.

†Google Play is a trademark of Google, Inc.
‡Apple and App Store are trademarks of Apple Inc.

STEP 3
Register the Dishwasher in Your User Account
Select ADD APPLIANCE on the app to begin the process of selecting your dishwasher, connecting it to your home network,and registering it to your user account.
Follow the instructions in the app to connect your dishwasher.
If the app assisted setup is not successful, follow the “Alternate Setup Instructions” section at www.whirlpool.com/connect to connect your dishwasher to your wireless home network.
In Canada, visit www.whirlpool.ca/en_CA and click on the Whirlpool® Connected Appliances link.

Dishwasher Use – Smart Operation
NOTE: You must have successfully completed the “Connectivity Setup” section for the following features to function. Verify that the
Wireless Status icon and either the Amber House icon or Blue House icon are illuminated. Check the Whirlpool® app for additional dishwasher features, including Remote Enable (B).

Set a Remote Enable
Remote Enable requires Wi-Fi and account creation. App features and functionality subject to change. Subject to Terms of Service are available at: www.whirlpool.com/connect. Data rates may apply. In Canada, visit www.whirlpool.ca/en_CA and click on the Whirlpool® Connected Appliances link.

Remote Enable mode allows you to start your dishwasher remotely from the Whirlpool® app.

After loading the dishwasher and selecting your cycle settings, touch and hold DOWNLOAD & GO for 3 seconds. The Remote Enable icon will be solidly lit.
When a remote start command is received from the app, the dishwasher will start the cycle. The Remote Enable icon will remain lit.

NOTE: If no Wi-Fi connection is available, the Remote Enable will not be set and the Wireless icon will blink for 2 seconds, then go out.

HELPFUL TIP: Make sure that your dishwasher door remains closed and the cycle is not changed until you start the cycle. Opening the door after a Remote Enable has been set will cancel the Remote Enable. The Remote Enable will need to be reinitiated.

Follow Cycle Progress
Follow Cycle Progress lets you remotely monitor your dishwasher and anticipate when it will finish the current cycle. Open the app and select DISHWASHER. The cycle progress is displayed in
the app.

Select or Deselect Push Notifications
Push notifications let you choose which events will be announced with a text message. Open the app and select DISHWASHER, then open PREFERENCES. Turn on the push notifications you want to receive.

Download a Specialty Cycle or My Cycle

The Download & Go™ feature lets you select a Specialty Cycle or you can design a My Cycle on the Whirlpool® app and send it to your dishwasher. When the dishwasher receives the cycle, the Download & Go LED lights up for several minutes to indicate the cycle has been received. When you want to use this cycle, touch DOWNLOAD & GO to select the cycle, just as you would do for any other cycle. Press START/RESUME and close the door within 4 seconds to start the cycle.

HELPFUL TIP: The cycle will be remembered for future use until a different cycle is downloaded to the dishwasher.

NOTE: If Download & Go is touched without a cycle ready for selection, the LED will blink and you will hear an “invalid key press” sound (if key activation sounds are turned on). When a remote start command is received from the app, the dishwasher will start the cycle. The Remote Enable icon will remain lit.

Enable Quiet Mode
Enable Quiet Mode lets you remotely silence the on-dishwasher tones such as the end of cycle signal. Open the app and select QUIET MODE.

Issue Alerts
Issue Alerts lets you know by text message if something needs your attention and provides guidance about what to do. You may turn off Issue Alerts from the app by going to the Appliance Details page, choosing the Preferences option and toggle off all notifications and click save in the top right corner.

Enable Kosher Consumer-Friendly Mode
The Kosher Consumer Friendly mode lets you automatically configure the dishwasher for observance of the Sabbath. Open the app, select DISHWASHER, and then turn on SABBATH mode. The dishwasher will continue to operate in Sabbath mode at the appointed time every week until Sabbath mode is turned off.

Smart Delay(Opt-in through Whirlpool® app and when supported by your local utility)
During times of peak electrical rates (if you have opted in), you may see the Smart Delay icon. When this occurs your dishwasher will delay according to your opt-in choices to help alleviate peak power demands on the local utility. The dishwasher will start up automatically when the peak power demand has decreased. You may override Smart Delay through the app.

Troubleshooting – Connectivity

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call, refer to the “Connectivity Setup” section in this manual or contact the Connected Appliance Team.

In the U.S.A. Connected Appliance Team:
Visit www.whirlpool.com/connect
Call: 1-866-333-4591 M-F 8 am – 8 pm EST
Email: Connected_appliance@Whirlpool.com

By mail:
Connected Appliance Team
Whirlpool Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in the correspondence.

In Canada contact the Connected Appliance Team:
Visit: www.whirlpool.ca/en_CA and click on the Whirlpool® Connected Appliances link
Call: 1-866-333-4591 M-F 8 am – 8 pm EST
Email: Connected_appliance@Whirlpool.com

By mail:
Connected Appliance Team
Whirlpool Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga, Ontario L5N 0B7

Connect

A. Wireless Status icon
B. Remote Enable icon
C. Amber House icon (peak electric rates)
D. Blue House icon (normal electric rates)

CONNECTION STATUS	CONTROL PANEL INDICATOR LIGHTS
Dishwasher is not connected	Wireless icon is off.

Blue and Amber House icons are off.

Dishwasher is attempting to connect to home Wi-Fi router| Wireless icon is blinking slowly.
Dishwasher is connected to home Wi-Fi router, but Whirlpool ® app or Smart Grid functions do not work| Wireless icon is on.

Blue Internet icon is blinking slowly.

Dishwasher is connected to home Wi-Fi router and the Whirlpool ® app works| Wireless icon is on.

Blue or Amber House icon is on – it is not blinking

PROBLEM	SOLUTION
DISHWASHER IS NOT CONNECTED TO HOME WI-FI ROUTER (WIRELESS ICON IS OFF)

The dishwasher may be in Standby mode. Touch the Power button on the dishwasher and observe indicators. All indicator lights are off when in Standby mode.
Check that the dishwasher has been connected to the home Wi-Fi router. See the “Connectivity Setup” section.
Press and hold CONNECT for 5 seconds. The Wireless Status icon should blink while connecting (this may take up to 2 minutes).
Check whether the router connection is on and working with other computers or devices in the home (able to access the Internet).
There may be weak signal strength or signal interference between the dishwasher and router. Try to place the wireless router closer to the dishwasher. It may be necessary to install a Wi-Fi range extender.
WIRELESS ICON DOES NOT LIGHT AT ALL AFTER PRESSING THE CONNECT BUTTON| __

__

Unplug or disconnect dishwasher power for 30 seconds, then reconnect power. Repeat Wi-Fi connect process. If no connection after several attempts unplug or disconnect power for 30 seconds then reconnect power. Use alternate setup instructions available at www.whirlpool.com/connect. In Canada, visit www.whirlpool.ca/en_CAand click on the Whirlpool® Connected Appliances link.

Appliance may be assigned to a Wi-Fi network that is not active. Verify that the network it is assigned to is operating properly.

Verify that the dishwasher operates correctly, except for not being able to connect. Call for service.
DISHWASHER IS CONNECTED TO HOME WI-FI ROUTER (WIRELESS ICON IS ON), BUT WHIRLPOOL ® APP OR SMART GRID FUNCTIONS DO NOT WORK| If not, touch CONNECT to reestablish wireless connection.
Connection to the Whirlpool® app and Smart Grid service may be unavailable. Check if the Blue House icon is off or blinking.
Check that your user account is set up. See the “Connectivity Setup” section or the Whirlpool® app directly for account setup and dishwasher registration instructions.
Verify that the dishwasher is paired with your account in the app.
Verify correct email address, mobile number, and notification preferences.

Connected Appliance Regulatory Notices

Federal Communications Commission (FCC) Compliance Notice
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct
the interference by one of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference, and
This device must accept any interference received,including interference that may cause undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment.

RF Exposure Information
To comply with FCC/IC RF exposure requirements for mobile transmitting devices, this transmitter should only be used or installed at locations where there is at least 20 cm separation distance between the antenna and all persons.

To comply with FCC/IC RF exposure limits for general population/uncontrolled exposure, the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

Industry Canada (IC) Compliance Notice
This Device complies with Industry Canada License-exempt RSS standard(s). Operation is subject to the following two conditions:

This device may not cause interference,
This device must accept any interference, including interference that may cause undesired operation of the device.

Under Industry Canada regulations, this radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada. To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that the equivalent isotropically radiated power (e.i.r.p.) is not more than that necessary for successful communication.
This radio transmitter IC: 10248A-XPWG3 has been approved by Industry Canada to operate with the antenna types listed below with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device.

Antenna Type| Maximum Permissible antenna Gain (dBi)| Required Impedance (OHM)
---|---|---
Slot| 1.76| 50

To comply with FCC and Industry Canada RF radiation exposure limits for general population, the antenna(s) used for this transmitter must be installed such that a minimum separation distance of 20 cm is maintained between the radiator (antenna) and all persons at all times and must not be co-located or operating in conjunction with any other antenna or transmitter.

OEM Responsibilities to comply with FCC and Industry Canada Regulations
The XPWG3 Module has been certified for integration into products only by OEM integrators under the following conditions:

The antenna(s) must be installed such that a minimum separation distance of 20 cm is maintained between the radiator (antenna) and all persons at all times.
The transmitter module must not be co-located or operating in conjunction with any other antenna or transmitter.
As long as the two conditions above are met, further transmitter testing will not be required. However, the OEM integrator is still responsible for testing their end-product for any additional compliance requirements required with this module installed (for example, digital device emissions, PC peripheral requirements, etc.).

IMPORTANT NOTE: In the event that these conditions cannot be met (for certain configurations or co-location with another transmitter), then the FCC and Industry Canada authorizations are no longer considered valid and the FCC ID and IC Certification Number cannot be used on the final product. In these circumstances, the OEM integrator will be responsible for re-evaluating the end product (including the transmitter) and obtaining a separate FCC and Industry Canada authorization.

End Product Labeling
The XPWG3 Module is labeled with its own FCC ID and IC Certification Number. If the FCC ID and IC Certification Number are not visible when the module is installed inside another device, then the outside of the device into which the module is installed must also display a label referring to the enclosed module. In that case, the final end product must be labeled in a visible area with the following:

“Contains Transmitter Module FCC ID: A5UXPWG3”
“Contains Transmitter Module IC: 10248A-XPWG3”
or
“Contains FCC ID: A5UXPWG3”
“Contains IC: 10248A-XPWG3”

The OEM of the XPWG3 Module must only use the approved antenna(s), which have been certified with this module. The OEM integrator has to be aware not to provide information to the end user regarding how to install or remove this RF module or change RF related parameters in the user manual of the end product.

The user manual for the end product must include the following information in a prominent location:
“To comply with FCC and Industry Canada RF radiation exposure limits for general population, the antenna(s) used for this transmitter must be installed such that a minimum separation distance of 20 cm is maintained between the radiator (antenna) and all persons at all times and must not be co-located or operating in conjunction with any other antenna or transmitter.”

Open Source License Usage
The following statements refer to the portions of this software based in part on FreeRTOS v7.0.2, http://www.freertos.org.
The use of this software is governed by the terms of GNU General Public License v. 2, which is available at: http://www.gnu.org/licenses/gpl-2.0.html. A copy of the source code may be obtained by written request for the software by name to opensource@whirlpool.com, along with the address for delivery.
The following statements refer to those portions of the software copyrighted by Eclipse Foundation, Inc. Copyright (c) 2007, Eclipse Foundation, Inc. and its licensors. All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution.
Neither the name of the Eclipse Foundation, Inc. nor the names of its contributors may be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED.
IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.

Portions of this software are copyright (c) Sawtooth Consulting Ltd. 2006-2015 All rights reserved.
Portions of this software are copyright (c) Arrayent, Inc.
2015 All rights reserved.
The following statements refer to those portions of the software copyrighted by Swedish Institute of Computer Science.
Copyright (c) 2001-2004 Swedish Institute of Computer Science.All rights reserved.
Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met:

Redistributions of source code must retain the above copyright notice, this list of conditions, and the following disclaimer.
Redistributions in binary form must reproduce the above copyright notice, this list of conditions, and the following disclaimer in the documentation and/or other materials provided with the distribution.
The name of the author may not be used to endorse or promote products derived from this software without specific prior written permission.

THIS SOFTWARE IS PROVIDED BY THE AUTHOR “AS IS”’ AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHOR BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF
THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY
OF SUCH DAMAGE.
The following statements refer to those portions of the software copyrighted by Marvell International Ltd. Copyright (c) Marvell International Ltd. All rights reserved.
DISCLAIMER. THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS “AS IS” AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.