SANTEVIA MINA Alkaline Mineral Water Filter Jug User Manual

SANTEVIA MINA Alkaline Mineral Water Filter Jug

Specifications

• Compatible with Fluoride Filter or 5-Stage Filter
• System includes one Fluoride Filter

Product Usage Instructions

Before You Assemble:

1. Watch the assembly video at support.santevia.com. Check all parts for damaged or missing parts.
2. Soak the Ceramic Pre-filter in cool water for ten minutes.
3. Scrub the Ceramic Pre-filter gently on the ceramic side with the scrub pad included in the box.
4. Rinse the Fluoride Filter under cool water for three minutes while tapping the sides to remove excess filter media.
5. Place Mineral Stones in boiling water for one minute, then let them cool and dry.
6. Wash all additional parts with a soft sponge and then dry. Do not use the scrub pad included as it may damage plastic pieces.

How to Assemble:

1. Place Tap Stem through hole in Lower Tank with a Silicone Washer on each side. Tighten the Magnetic Nut on the inside. Test for leaks.
2. Place the Lower Tank onto the Base.
3. Place the Middle Ring onto the Lower Tank.
4. Screw the Fluoride Filter into the Cartridge Connector and place it in the Middle Ring.
5. Leaving one washer installed on the Ceramic Pre-filter stem, place the stem through the hole of Upper Tank. Place the remaining washer on the stem followed by the Pre-filter Nut, then tighten the nut.
6. Condition your filtration system (see next page).
7. Place Mineral Stones in the Lower Tank.

FAQ

How can I prevent leaks in the system? Most leaks occur from the tap not being installed correctly. Here are some steps you can take:

• Check to ensure Silicone Washers on the Tap Stem are on both sides of the Lower Tank.
• Tighten the Magnetic Nut until it is hand tight. Do not use tools or overtighten as this may crack the Lower Tank.
• Fill the Lower Tank with tap water until the tap is submerged, then watch for leaks.
• If leaks persist, tighten the Magnetic Nut another quarter turn and test again.

Optimized for Your Health
At Santevia, we aspire to live happy and healthy to 100 years old, and hope you do too. Our products are designed to support your wellness journey, and that’s why we filter harmful contaminants out of your water and then infuse it with essential minerals to help you feel your best.
We also believe that access to healthy water should be enjoyed by everyone. Your purchase just gave 100 days of clean drinking water to communities living in water poverty. Thank you for supporting our goal to donate 100,000 years of clean drinking water by 2030.
We hope you enjoy your water.
Yvonne Anderson, Founder

Questions?
We’re here to help:

1-866-943-9220 | help@santevia.com
support.santevia.com

Stay up to date with Filter Ease
Receive email and/or SMS reminders when you need to change your filter.

Compatible with Fluoride Filter or 5-Stage Filter. System includes one Fluoride Filter.

Before You Assemble

1. Watch the assembly video at support.santevia.com. Check all parts for damaged or missing pieces.
2. Soak the Ceramic Pre-filter in cool water for ten minutes.
3. Scrub the Ceramic Pre-filter gently on the ceramic side with the scrub pad included in the box.
4. Under cool water, rinse the Fluoride Filter for three minutes while tapping the sides to get rid of excess filter media, or until the water runs clear.
5. Place Mineral Stones in boiling water for one minute, then let them cool and dry.
6. Wash all additional parts with a soft sponge and then dry. Do not use the scrub pad included as it will scar the plastic pieces.

Stay up to date with Filter Ease
Receive email and/or SMS reminders when you need to change your filter.

Santevia.com/Register

Prevent Leaks

Most leaks occur from the tap not being installed correctly. Here are some things you can do:

• Check to ensure the Silicone Washers on the
  Tap Stem are on both sides of the Lower Tank.

• Tighten the Magnetic Nut until it is hand tight. Do not use tools or overtighten as this will crack the Lower Tank.

• Fill the Lower Tank with tap water until the tap is submerged, then watch for leaks.

• If the leak persists, tighten the Magnetic Nut another quarter turn and test again.

How to Assemble

1. Place Tap Stem through hole in Lower Tank with a Silicone Washer on each side. Tighten the Magnetic Nut on the inside. Test for leaks.
2. Place the Lower Tank onto the Base.
3. Place the Middle Ring onto the Lower Tank.
4. Screw the Fluoride Filter into the Cartridge Connector and place it in the Middle Ring.
5. Remove the nut and one washer from the Ceramic Pre-filter.
6. Leaving one washer installed on the Ceramic Pre-filter stem; place the stem through the hole of the Upper Tank. Place the remaining washer on the stem followed by the Pre-filter Nut, then tighten the nut. You should have a Silicon Washer on each side of the Upper Tank.
7. Condition your filtration system (see next page).
8. Place Mineral Stones in the Lower Tank.

Condition Your Filtration System

Before drinking from the Gravity Water System is it important to condition the filtration system as follows: run two Upper Tanks of water through the system. Remove the Lower Tank from the system, and discard the water (or give it to your plants). Thoroughly rinse the Lower Tank to remove any excess filter media. Return the Lower Tank to the system. Place Mineral Stones in the Lower Tank.
One full Upper Tank takes approximately three hours to filter. If it takes longer than three hours to filter an Upper Tank of water, scrub your Ceramic Pre-filter some more with the sponge included with your Gravity Water System or scrub with a clean abrasive sponge (like the green side of a Scotch-Brite sponge).

Long Contact Filtration

The Gravity Water System uses long-contact filtration to provide the highest level of contaminant reduction. The Ceramic Pre-filter drips water slowly through the system to ensure that the middle filter has a long period of contact with the water to remove contaminants.
Because of the Gravity Water System’s large reservoir, you should always have water available after the initial condition and fill. You will only need to fill the Upper Tank every 1-2 days depending on how many people drink from it.

Tip: fill the Upper Tank at night to ensure the Lower Tank is replenished by morning.

DO NOT fill the Upper Tank if the Lower Tank is completely full as this will cause the Lower Tank to overflow.

Visit santevia.com/testing for the complete list of filtration test results.

Testing Your Water pH at Home

To test the pH of your Gravity Water System use a liquid pH test kit.

Litmus or pH paper cannot be used to measure pH of water.

The Alkaline Difference

By adding alkaline minerals Santevia water filters raise the pH of your water by up to +2.0 units creating a smooth and silky taste. These alkaline minerals raise the alkalinity (resistance to acid) of your water, supporting your body’s ability to neutralize excess acidity. Too much acidity, caused by certain foods and stress, can lead to poor health and chronic illness. Drinking mineralized alkaline water supports optimal health so you can feel your best.

Santevia 30-Day Money-Back Guarantee

Santevia guarantees your satisfaction with our products. If you are unsatisfied for any reason with your product purchased directly from Santevia, you may contact us and return or exchange it within 30 days of the original delivery date. To initiate a return, please email us at help@santevia.com.
Your Gravity Water System is warranted to be free from defects in workmanship for the period of 90 days (filters for 30 days). Proof of purchase is required to submit a warranty claim. Your Gravity Water System will last decades if maintained properly. If you need replacement parts visit us online at Santevia.com.

Good To Know

• Do not store your Santevia Gravity Water System in direct sunlight and keep it away from heat sources such as a stove.
• Clean your system each time you replace the filters. To purchase new filters, visit santevia.com or a Santevia retailer near you. A list of retail locations is available on our website.
• Boil water advisories – if your municipality is under a boil water advisory, you must boil your water prior to use with the Gravity Water System.
• The system is designed for use with biologically safe, potable water only. If you are unsure whether your water is biologically-safe, please contact your local water sanitation organization for more information.

Maintaining Your Gravity Water System

As Needed:
The Ceramic Pre-filter filters more slowly as contaminants are captured in its pores. To increase its filtration speed scrub the surface of the Ceramic Pre- filter with the grey sponge included in the box or with another clean abrasive sponge. Do not use soap or detergent. Rinse under running tap water after scrubbing the surface. This could be as often as weekly, or as needed.

Note: some water sources have more particulate so more frequent cleaning may be required.
The Ceramic Pre-filter may change colour over time as it filters particulate from your source water.

Follow the instructions provided with any replacement filters to properly prepare them for use.

How Long Do My Gravity Water System Filters Last?

• Ceramic Pre-filter
  LASTS 1 YEAR

• Fluoride Filter ˙
  LASTS 4 MONTHS

• 5-Stage Filter ˙
  LASTS 6 MONTHS

• Mineral Stones
  LASTS 2 YEAR

These filters are interchangeable. The Fluoride Filter reduces everything the 5-Stage Filter does as well as filtering fluoride.

Every 4-6 Months:
When you replace your Fluoride or 5-Stage Filter we recommend a complete wash of the Gravity Water System. Follow these steps: wash all plastic parts including the tap with a soft sponge and a cleaning solution (5 mL / 1 tsp bleach to 1 L / 4 cups water). Rinse well with tap water.

Do not use a cleaning solution for the Ceramic Pre-filter, Fluoride Filter or 5-Stage Filter. Do not scrub plastic parts with a coarse material like scrub wool or steel wool.

To sanitize the Mineral Stones place them in boiling water for one minute. Drain the stones and lay them out on a clean towel to cool. Place the Mineral Stones into the Lower Tank after the Fluoride Filter has been conditioned.

Note: stones absorb odor. Do not use scented towels or towels with fabric conditioners.

In an Emergency
The Gravity Water System can be used to make safe water in an emergency situation like an earthquake or flood.

1. Collect the cleanest water you can find.
2. Aerate the collected water by shaking it in a sealed container.
3. Pass this water through a piece of cloth to remove any large suspended particles.
4. If possible boil water for one minute or if you cannot boil water, add two drops of unscented household bleach per liter of water, stirring well.
5. Let stand for 30 minutes.
6. Pass this water through the Gravity Water System.

Limited Warranty

Santevia Water Systems Inc. warrants the Santevia Gravity Water System against all defects in materials due to any manufacturing defects, and workmanship, when used in compliance with the User Manual for the period of ninety (90) days from the date of purchase, (except for the filter(s) which is warranted for 30 days). During this 90-day period, if you discover that any parts of the product are damaged or broken, we will replace the parts free of charge. Please email us at help@santevia. com. None of the warranties cover damage by improper use or maintenance accidents, acts of God, or minor scratches or imperfections that do not materially impair the operation of the product. All Santevia products are intended only for use with potable water. Do not use water that is microbiologically unsafe or of unknown quality without proper disinfection. The warrantor assumes no responsibility for incidental or consequential damages; for damages arising out of misuse of the product or the use of any unauthorized attachment. Some jurisdictions do not allow for the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. To the extent permitted by local law, this warranty is in lieu of any other warranty, express or implied, including any implied warranty of merchantability or fitness and precludes any other obligation on the part of the manufacturer, distributor or dealer, including any liability for special, incidental or consequential damages. Any liability shall in all instances, be limited to replacement of the defective product or part, and this liability shall terminate upon expiration of the applicable warranty period.

support.santevia.com

References

• Santevia | Alkaline Water Filters | Mineralized Alkaline Water USA – Santevia US
• Filter Ease Register – Santevia US
• Test Results – Santevia US
• Santevia Support

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