Hisense AX3100G 3.1CH Soundbar Wireless Subwoofer User Manual

Hisense AX3100G 3.1CH Soundbar Wireless Subwoofer

Before using the soundbar, please read this manual thoroughly and retain it for future reference.

Important Safety Instructions

CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN

The lightning ash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of su cient magnitude as to constitute a risk of electric shock to persons.

The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance.

Safety

1. Read these instructions – All the safety and operating instructions should be read before this unit is operated.

2. Keep these instructions – The safety and operating instructions should be retained for future reference.

3. Heed all warnings – All warnings on the appliance and in the operating instructions should be adhered to.

4. Follow all instructions – All operating and usage instructions should be followed.

5. Do not use this unit near water The appliance should not be used near water or moisture – for example, in a wet basement or near a swimming pool or similar location.

6. Clean only with a dry cloth.

7. Do not block any ventilation openings.
   Install in accordance with the manufacturer’s instructions.

8. Do not install near any heat sources such as radiators, heaters, stoves, or other apparatus (including amplifiers) that produce heat.

9. The unit is supplied with a standard mains lead and moulded plug which for safety reason must not be modified. If the provided plug does not fit into your wall socket, consult an electrician for replacement of the obsolete mains socket.

10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus.

11. Only use attachments/accessories specified by the manufacturer.

12. Use only with the cart, stand, tripod,bracket or table specified by the manufacturer, or sold with the unit. When a cart or rack is used, use caution when moving the cart/ unit combination to avoid injury from tip-over.

13. Unplug the unit during lightning storms or when unused for long periods of time.

14. Refer all servicing to qualified personnel.
    Servicing is required when the unit has been damaged in any way, such as power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the unit, the unit has been exposed to rain or moisture, does not operate normally, or has been dropped.

15. This equipment is a Class II or double-insulated electrical appliance. It has been designed in such a way that it does not require a safety connection to electrical earth.

16. Do not place liquid-filled objects such as vases on the unit.

17. Minimum distance around the unit for sufficient ventilation is 5cm.

18. The ventilation should not be impeded by covering the ventilation openings with items, such as newspapers, tablecloths, curtains, etc.

19. No naked flame sources, such as lighted candles, should be placed on the unit.

20. Batteries should be recycled or disposed of as per state and local guidelines.

21. The unit can be used in moderate or tropical climates.

Caution:
Use of controls or adjustments or performance of procedures other than those described herein, may result in hazardous radiation exposure or other unsafe operation.
To reduce the risk of fire or electric shock, do not expose this unit to rain or moisture. The unit must not be exposed to dripping or splashing and objects filled with liquids, such as vases, must not be placed on unit.
The mains plug/appliance coupler is used as the disconnect device, the disconnect device must remain readily operable.

• Danger of explosion if battery is incorrectly replaced. Replace only with the same or equivalent type.

Warning

• The battery (batteries or battery pack) shall not be exposed to excessive heat such fires, or other direct heat sources.
• Before operating this unit, check the voltage of this unit to see if it is identical to the voltage of your local power supply.
• Do not place this unit close to strong magnetic fields.
• Do not place this unit on the amplifier or receiver.
•  If any solid object or liquid falls into thesystem, unplug the system and have it checked by qualified personnel before operating it any further.
• Do not attempt to clean the unit with chemical solvents as this may damage the finish. Use a clean, dry or slightly damp cloth.
• When removing the power plug from the wall outlet, always pull directly on the plug, never yank on the cord.
• Changes or modifications to this unit not expressly approved by the party responsible for compliance will void the user’s authority to operate the equipment.
• The rating label is pasted on the bottom or back of the equipment.
• This equipment should be installed and operated with minimum distance 20cm between the radiator&your body.

Battery usage CAUTION
To prevent battery leakage which may result in bodily injury, property damage, or damage to the apparatus:

• Install all batteries correctly, + and – as marked on the apparatus.
• Do not mix old and new batteries.
• Do not mix alkaline, standard (Carbon-Zinc) or rechargeable (Ni-Cd, Ni- MH, etc.) batteries.
• Remove batteries when the unit is not used for a long time.

Correct Disposal of this product. This marking indicates that this product should not be disposed with other household wastes throughout the EU.
To prevent possible harm to the environment or human health from uncontrolled waste disposal,recycle it responsibly to promote the sustainable reuse of material resources. To return your used device, please use the return and collection systems or contact the retailer where the product was purchased. They can take this product for environmental safe recycling.

We hereby declares that this product is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.

The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG,Inc. and any use of such marks by Hisense is under license. Other trademarks and trade names are those of their respective owners.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Dolby, Dolby Atmos, and the double-D symbol are registered trademarks of Dolby Laboratories Licensing Corporation.
Manufactured under license from Dolby Laboratories Confidential unpublished works. Copyright © 2012-2021 Dolby Laboratories. All rights reserved.

Roku, the Roku logo, Roku TV, Roku TV Ready, and the Roku TV Ready logo are trademarks and/or registered trademarks of Roku, Inc. Roku TV Ready is only authorized by Roku for agreed-upon countries. This product is Roku TV Ready- supported in the United States, United Kingdom, Mexico and Canada. Countries are subject to change. For the most current list of countries in which this product is Roku TV Ready-supported, please email [email protected].

For DTS patents, see http://patents.dts.com. Manufactured under license from DTS, Inc. (for companies headquartered in the U.S./Japan/Taiwan) or under license from DTS Licensing Limited (for all other companies). DTS, DTS:X, Virtual:X, and the DTS:X logo are registered trademarks or trademarks of DTS, Inc. in the United States and other countries. © 2021 DTS, Inc. ALL RIGHTS RESERVED.

Supported Input Audio Formats

● : Supported format.
— : Unsupported format.

What’s in the Box

• Power cord quantity and plug type vary by regions.

• Images, illustrations and drawings shown on this User Manual are for reference only.
  Actual product may vary in appearance.

• Design and specifications are subject to change without notice.

Identifying the Parts

Main Unit

1. Display Window
   Show the current status.

2. Remote Control Sensor
   Receive signal from the remote control.

3. Red Standby Indicator

4. (ON/OFF) Button
   Switch the unit between ON and STANDBY mode.

5. (SOURCE) Button
   Select the play mode.

6. +/-(VOL+/VOL-) Button
   Increase/decrease the volume level.

7. Wall Mount
   Install the wall mounting screws into the wall mount of the unit.

8. HDMI eARC Socket
   The port for connecting a TV. The port supports the eARC/ARC HDMI feature, which allows the soundbar to play audio that originates on the connected TV.

9. USB Socket
   Insert the USB device to play music.

10. OPTICAL Socket
    Connect to the OPTICAL OUT socket on an external device.

11. AUX Socket
    Connect to an external audio device.

12. COAXIAL Socket
    Connect to the COAXIAL OUT socket on an external device.

13. AC IN Socket
    Connect to the power supply.

Wireless Subwoofer

Indicator

PAIR Button

AC IN Socket
Connect to power supply.

Remote Control

1. Switch the unit between ON and STANDBY mode.

2. (SOURCE) Select the play mode.

3. SURR Adjust the surround ON/OFF.

4. (BT) Select the Bluetooth mode. Press and hold the (BT) button to activate the pairing function in Bluetooth mode or disconnect the existing paired Bluetooth device.

5. EQ Select MUSIC/MOVIE/NEWS/SPORT/NIGHT/GAME/AI

6. Skip to previous/next track in BT / USB mode.

7. VOL+/VOL- Increase/decrease the volume level.

8. Play/pause/resume playback in BT / USB mode.
   Press and hold the button for 3s to enter setup menu. Confirm a selection.

9. BASS+/- Adjust bass level.

10. TREBLE+/- Adjust treble level.

11. DIMMER+/- Adjust display brightness.

12. (MUTE)
    Mute or resume the sound.

Preparations

Prepare the Remote Control
The provided Remote Control allows the unit to be operated from a distance.

• Even if the Remote Control is operated within the effective range 19.7 feet (6m), remote control operation may be disrupted if there are any obstacles between the unit and the remote control.
• If the Remote Control is operated near other products which generate infrared rays, or if other remote control devices using infrared rays are used near the unit, it may operate incorrectly. Conversely, the other products may operate incorrectly.

Replace the Remote Control Battery

1. Press and slide the back cover to open the battery compartment of the remote control.
2. Insert two AAA size batteries . Make sure the (+) and (–) ends of the batteries match the (+) and (–) ends indicated in the battery compartment.
3. Close the battery compartment cover.

Precautions Concerning Batteries

• Be sure to insert the batteries with correct positive” +” and negative” – ” polarities.
  Use batteries of the same type. Never use different types of batteries together.

• Either rechargeable or non-rechargeable batteries can be used. Refer to the precautions on their labels.

• Be aware of your fingernails when removing the battery cover and the battery.

• Do not drop the remote control.

• Do not allow anything to impact the remote control.

• Do not spill water or any liquid on the remote control.

• Do not place the remote control on a wet object.

• Do not place the remote control under direct sunlight or near sources of excessive heat.

• Remove the battery from the remote control when not in use for a long period of time, as corrosion or battery leakage may occur and result in physical injury, and/or property damage, and/or fire.

• Do not use any batteries other than those specified.
  Do not mix new batteries with old ones.
  Never recharge a battery unless it is confirmed to be a rechargeable type.

Placement and Mounting

Placement

• A If your TV is placed on a table, you can place the unit on the table directly in front of the TV stand, centered with the TV screen.
• В If your TV is attached to a wall, you can mount the unit on the wall directly below the TV screen.

Note: The unit should be placed to avoid covering the signal receiver of the TV or the remote of TV can not work.

Mounting the Soundbar on the Wall

Note:

• Installation must be carried out by qualified personnel only. Incorrect assembly can result in severe personal injury and property damage (if you intend to install this product yourself, you must check for installations such as electrical wiring and plumbing that may be buried inside the wall). It is the installer’s responsibility to verify that the wall will safely support the total load of the unit and wall brackets.
• Additional tools (not included) are required for the installation.
• Do not overtighten screws.
• Keep this instruction manual for future reference.
• Use an electronic stud finder to check the wall type before drilling and mounting.

WARNING

• To prevent injury, this unit must be securely attached to the floor/wall in accordance with the installation instructions.
• Suggested wall mounting height: ≤ 1.5 meters.

Connections

Dolby Atmos®
Dolby Atmos® gives you immersive listening experience by delivering sound in three dimensional space, and all the richness, clarity, and power of Dolby sound. For more information, please visit dolby.com/technologies/dolby- atmos

DTS: X
DTS: X, the border sound is no longer constrained by fixed-position speaker placement or specific channel signals.

For using Dolby Atmos® / DTS: X
Dolby Atmos® / DTS: X is available in HDMI eARC /ARC mode. For the details of the connection, please refer to ” HDMI Connection”. HDMI eARC /ARC

1. To use Dolby Atmos® / DTS: X mode, Your TV has to support Dolby Atmos® / DTS: X or HDMI audio passthrough.
2. Make sure that “Bitstream”, “RAW” or “No Encoding” is selected for bitstream in the audio output of the connected external device (e.g. Blu-ray DVD player, TV etc.).
3. While entering Dolby Atmos / DTS: X / Dolby Digital / PCM format, the soundbar will show DOLBY ATMOS / DTS: X / DOLBY AUDIO / PCM AUDIO.

Use the HDMI eARC Socket
Using HDMI to connect the soundbar, AV equipment and TV: eARC / ARC (Audio Return Channel) The eARC / ARC (Audio Return Channel) function allows you to send audio from your ARC- compliant TV to your soundbar through a single HDMI connection. To enjoy the ARC function, please ensure your TV is both HDMI-CEC and ARC compliant and set up accordingly. When correctly set up, you can use your TV remote control to adjust the volume output (VOL +/- and MUTE) of the soundbar.

• Connect the HDMI cable from unit’s HDMI eARC socket to the HDMI socket on your ARC compliant TV. Then press the remote control to select HDMI eARC.

Tips:

• Your TV must support the HDMI-CEC and ARC function. HDMI-CEC and ARC must be set to On.
• The setting method of HDMI-CEC and ARC may differ depending on the TV. For details about ARC function, please refer to the owner’s manual.
• ARC only works with devices that are HDMI ARC capable as well as with an HDMI 1.4 cable (and higher).

Use the OPTICAL Socket
Connect an OPTICAL cable to the TV’s OPTICAL OUT socket and the OPTICAL socket on the unit.

Connect to AUX Socket

• Use a RCA to 3.5mm audio cable to connect the TV’s audio output sockets to the AUX socket on the unit.
• Use a 3.5mm to 3.5mm audio cable to connect the TV’s or external audio device AUX socket to the AUX socket on the unit.

Use the COAXIAL Socket
You also can use the COAXIAL cable to connect the TV’s COAXIAL OUT socket and COAXIAL socket on the unit.

Tips:
The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect. Ensure that the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM or Dolby Digital (Refer to the user manual of the input source device for its audio setting details) with HDMI / OPTICAL / COAXIAL input.

Connect Power

• Risk of product damage!
  Ensure that the power supply voltage corresponds to the voltage printed on the back or the underside of the unit.
  Before connecting the AC power cord, ensure you have completed all other connections.

• Soundbar
  Connect the mains cable to the AC IN socket of the main unit and then into a mains socket.

• Subwoofer
  Connect the mains cable to the AC IN socket of the subwoofer and then into a mains socket.

Power cord quantity and plug vary by regions.

Pair up with the Subwoofer

Automatic pairing
The subwoofer and soundbar will automatically pair when they are plugged into the mains sockets and turned on.
No cable is needed for connecting the two units.

• The status of the indicator on the wireless subwoofer.

NOTE:
Do not press the PAIR button on the rear of the subwoofer, except for manual pairing.
If the automatic pairing fails, pair the subwoofer with the main unit manually.

Manual pairing

1. Ensure that all cables are well connected and the main unit is in Standby mode.

2. Press the button on the main unit or on the remote control to switch the main unit on.

3. Press the button on the main unit or on the remote control for 3 seconds to enter Pairing mode.
   The display will scroll “SW Pairing”.

4. Press and hold the PAIR button on the rear of the subwoofer for 2 seconds. The subwoofer will enter the pairing mode and the indicator on the subwoofer will blink quickly.

5. After the wireless connection succeeded, the Pair indicator will light up and the display on main unit will scroll “SW_IN”.

6. If the Pair indicator blink slowly, the wireless connection has failed. Unplug the cable of the subwoofer and then reconnect the main cables after 3 minutes.
   Repeat step 1 ~ 4.

NOTE:

• If the wireless connection fails again, check if there is conflict or strong interference (for example, interference from an electronic device) around your location. Remove these conflicts or strong interferences and repeat the above procedures.
• The subwoofer should be within 6m (18 feet) of the soundbar in an open area.
• If the main unit is in On mode, and not connected with the subwoofer, the indicator on the subwoofer will flash slowly. Follow step 1~4 above to pair the subwoofer to the main unit.

Basic Operation

Standby/On
When you first connect the main unit to the mains socket, the main unit will be in STANDBY mode.

• Press the button on the unit or on the remote control to switch the unit ON.
• Press the button again to switch the unit back to STANDBY mode.
• Disconnect the mains plug from the mains socket if you want to switch the unit OFF completely.

Auto-Standby / Auto-Wake Feature

• [Auto-Standby] Your soundbar has been programmed to enter STANDBY mode automatically when no audio is detected for 15 minutes. For example, this would happen when pausing playback, or should the soundbar be left on accidentally.
• [Auto-Wake] If a TV or an external device is connected (HDMI eARC/OPTICAL/COAXIAL mode), the unit will switch on automatically when the TV or the external device is switched on.

To disable this feature, please follow the steps below:

1. During ON mode, pointing the remote at the soundbar, press and hold the button for 3 seconds to open the menu.
   • The unit’s display will scroll “MENU”.
2. Press the button 6 times in succession: the display shows: Auto Wake [ON / OFF]. or Press the button 7 times in succession, the display shows: Auto Standby [ON / OFF].
3. Select the content with VOL +/- button on the remote control, and then press »Il to confirm your selection and exit the settings.
   Repeating these steps will toggle the feature “ON” and “OFF”.

Select Modes

• Press the (SOURCE) button repeatedly on the unit or on the remote control to select the OPTICAL, COAXIAL, HDMI e ARC,BT(Bluetooth), USB and AUX mode.
  Press the button on the remote control to select the BT (Bluetooth) mode.

• The selected mode will show on the display.

Adjust the Bass/Treble Level

• Press the BASS +/- buttons on the remote control to adjust bass level (bass +5 / bass -5).
• Press the TREBLE +/- buttons on the remote control to adjust treble level (treble +5 / treble -5).

Switch the Surround Sound ON/OFF

• Press the SURR button on the remote control to turn on the surround sound. Press this button again to turn off the surround sound.

Adjust the Soundbar’s Volume

• Press the + / – buttons on the unit or the VOL+/VOL- buttons on the remote control to adjust the volume.
• If you wish to turn the sound off, press the (MUTE) button on the remote control.
• Press the (MUTE) button again or press the VOL+ / VOL- buttons to resume normal listening.
• In BT/USB mode, if the main unit is mute,press  button 2 times can resume normal listening.

Adjust the Brightness
Press the DIMMER +/- button on the remote control to select brightness level.

Select Equalizer (EQ) Effect
While playing, press the EQ button on the remote control to select desired preset equalizers: MUSIC, MOVIE, NEWS, SPORT,NIGHT, GAME, AI EQ.

Set the Audio Delay (AV SYNC)

• Video image processing, sometimes longer than the time required to process the audio signal. This is called “delayed.” Audio Delay feature is designed to remedy this delay.
  Set the audio delay, provided only for the current playback mode. (As provided in the HDMI ARC audio delay mode, the delay mode is valid only for the HDMI ARC).
  By default, the audio delay is set to 00.

  1. During ON mode, press and hold the button for 3 seconds to open the menu, then press the button 9 times in succession.
     The unit’s display will scroll ” LT 00″.

  2. Press the VOL+/- buttons to initiate a 10 m frequency hopping to adjust the delay time.
     Set 200 ms maximum delay.

  3. Press the button or wait 10 seconds to exit.

Tips:

• Adjustment range: [00~200ms]
• The audio delay setting is only valid for digital audio (eg, HDMI e ARC, COAXIAL, OPTICAL).

DTS: X Operation

DRC / Dialog Control / Neural:X/ Virtual:X Features

DTS:X® technologies provide users with virtual multi-channel virtual surround effects, creating an immersive audio volume.

• During ON mode, pointing the remote at the soundbar, press and hold the button for 3 seconds to open the menu.
• The unit’s display will scroll “MENU”.

DRC Level Setting:

• Press the button 10 times in succession, the display shows: DRC 0/1/2

Adjust the Dialog Control Level:

• Press the button 11 times in succession, the display shows: DCL 0/1/2/3/4/5/6

Neural:X Setting:

• Press the button 12 times in succession: the display shows: Neural X ON / OFF.

Virtual:X Setting

• Press the  button 13 times in succession, the display shows: VIRTUAL X ON/OFF.

Note:
Above operations are mainly for DTS compliance requirement and only Virtual: Setting is open fo consumer.

OPTICAL / COAXIAL / HDMI eARC / AUX Operation

1. Ensure that the unit is connected to the TV or audio device.
2. Press the button rep eatedly on the unit or on the remote control to select the OPTICAL,COAXIAL, HDMI eARC, BT, USB,AUX mode.
3. Operate your audio device directly for playback features.
4. Press the VOL +/– button to adjust the volume to your desired level.

Tips:

• The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect.
  Ensure that the audio setting of the input source (e.g. TV, game console, DVD player,etc.) is set to PCM or Dolby Digital (Refer to the user manual of the input source device for its audio setting details) with HDMI e ARC/ OPTICAL / COAXIAL input.

• When selecting a different audio format, the unit will display the following as follows:

Bluetooth Operation

Pair Bluetooth-enabled Devices
The first time you connect your bluetooth device to this unit, you need to pair your device to this unit.

Note:

• The operational range between this unit and a Bluetooth device is approximately 26 feet (8m) (without any object between the Bluetooth device and the unit).

• Before you connect a Bluetooth device to this unit, ensure you know the device’s capabilities.

• Compatibility with all Bluetooth devices is not guaranteed.

• Any obstacle between this unit and a Bluetooth device can reduce the operational range.

• If the signal strength is weak, the unit may disconnect, but it will re-enter pairing mode automatically.

  1. During ON mode, press the button repeatedly on the unit or the button on the remote control to select Bluetooth mode. “NO BT” will show on the display if the unit is not paired to any Bluetooth device.

  2. Activate your Bluetooth device and select the search mode. “Hisense AX3100G” will appear on your Bluetooth device list.
     If you cannot find the unit, press and hold the button in BT mode for 2 seconds make it searchable. The display will show “BT Pairing” and you will hear the prompt sound from the unit.

  3. Select “Hisense AX3100G” in the pairing list. After successful pairing, you will hear the prompt sound from the unit, and the disnlay nanol chowc” RT IN”

  4. Play music from the connected Bluetooth device.

To disconnect the Bluetooth function, you can :

• Switch to another mode on the unit.
• Disable the BT function from your Bluetooth device. The Bluetooth device will be disconnected from the unit after the voice prompt.
• Press and hold the button 2 seconds.

Tips:

• Enter “0000” for the password if necessary.
• If no other Bluetooth device pairs with this unit within two minutes, the unit will recover its previous connection.
• The unit will also be disconnected when your device is moved beyond the operational range.
• If you want to reconnect your device to this unit, place it within the operational range.
• If the device is moved beyond the operational range, when it is brought back, please check if the device is still connected to the unit.
• If the connection is lost, follow the instruction. above to pair your device to the unit again.

Listen to Music from Bluetooth Device

• If the connected Bluetooth device supports Advanced Audio Distribution Profile (A2DP), you can listen to the music stored on the device through the unit.
• If the device also supports Audio Video Remote Control Profile (AVRCP), you can use the unit’s remote control to play music stored on the device.
  1. Pair your device with the unit.
  2. Play music via your device (if it supports A2DP).
  3. Use supplied remote control to control play (if it supports AVRCP).

USB Operation

1. Insert the USB device.
2. Press the button repeatedly on the unit or on the remote control to select USB mode.
3. During playback:

Tips:

• The unit can support USB devices with up to 32 GB of memory.

• This product may not be compatible with certain types of USB storage devices.
  If you use a USB extension cable, USB hub, or USB Multifunctional card reader, the USB storage device may not be recognized.

• Do not remove the USB storage device while reading files.

• Embedded USB full speed host for USB applications should not exceed 6.5 Mbps.

• For the files in FLAC format, the max blocksize 8107/8109 can support 4608 as the maximum.

Supported USB formats:

Setup Menu

1. During ON mode, press and hold the button for 3 seconds to open the menu.
2. Select the content with Ibuttons.
3. Change the initial values for each of the settings with VOL +/- buttons.
4. Press the button to confirm your selection and exit the settings.
   • If no button is pressed within 10 seconds, the system will automatically exit the menu.

Troubleshooting

To keep the warranty valid, never try to repair the system yourself. If you encounter problems when using this unit, check the following points before requesting service.

No power

• Ensure that the AC cord of the unit is properly connected.
  Ensure that there is power at the AC outlet.

• Press standby button to turn the unit on.

Remote control does not work

• Before you press any playback control button, first select the correct source.
• Reduce the distance between the remote control and the unit.
• Insert the battery with its polarities (+/-) aligned as indicated.
• Replace the battery.
• Aim the remote control directly at the sensor on the front of the unit.

No sound

• Make sure that the unit is not muted. Press or VOL+/– button to resume normal listening.
• Press button on the unit or on the remote control to switch the soundbar to standby mode. Then press the button again to switch the soundbar on.
• Unplug both the soundbar and the subwoofer from the mains socket, then plug them again. Switch on the soundbar.
• Ensure the audio setting of the input source (e.g. TV, game console, DVD player, etc.) is set to PCM or Dolby Digital mode while using digital (e.g. HDMI, OPTICAL, COAXIAL) connection.
• The subwoofer is out of range, please move the subwoofer closer to the soundbar. Make sure the subwoofer is within 5 m of the soundbar (the closer the better).
• The soundbar may have lost connection with the subwoofer. Re-pair the units by following the steps on the section “Pairing the Wireless Subwoofer with the Soundbar”.
• The unit may not be able to decode all digital audio formats from the input source. In this case, the unit will mute. This is NOT a defect.
• The device is not muted.

I can’t find the Bluetooth name of this unit on my Bluetooth device for Bluetooth pairing

• Ensure the Bluetooth function is activated on your Bluetooth device.
• Ensure you have paired the unit with your Bluetooth device.

This is a 15 mins power off function, one of the ERPIl standard requirement for saving power

• When the unit’s external input signal level is too low, the unit will be turned off automatically in 15 minutes. Please increase the volume level of your external device.
• For more networked equipment information, see https://hisense.fr/cat-produit/barres-de-son/ The subwoofer is idle or the indicator of subwoofer does not light up.

The subwoofer is idle or the indicator of subwoofer does not light up.

• Please unplug power cord from the mains sockect, and plug it in again after 4 minutes to reset the subwoofer.

Specifications

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