THREE Bill Pay 3 Classic Flex Max Instructions

The real deal.

The Bill Pay price guide.

Bill Pay Price Guide – Introduction

Introduction

Welcome to the Three Bill Pay price guide. In here, you’ll find all you need to know about your Bill Pay plan. Explore data, calls, texts, and more. Plus, you can always get your price plan information by freetexting ‘EVERYTHING’ to 50272 anytime.

Price Plans

This Three Bill Pay Price Guide contains the following price plans. The rates stated in this Price Guide apply to the listed price plans below and may differ for price plans not listed below.

– 3 Classic Flex Max
– 3 Mini Flex Max
– 3 Unlimited Flex Max
– 3 Classic Flex Max SIMO
– 3 Unlimited Flex Max SIMO
– 3 Unlimited Select SIMO

When it comes to what you pay for Three’s services, we think 3 things matter most. Giving you simple clear price plans. Treating you fairly, with no unfair penalties.
And providing great value, with some of the lowest-cost voice calls and texts you can find.

Bill Pay
International charges
Special calls
Directory services
Other services
Points to note
Footnotes

Bill Pay that suits you.

Have it all with Bill Pay Flex-Max price plans from Three. Just pick a plan that suits and you can call, text and surf the web in whatever combination you like within your plan. Depending on your plan, you get a certain amount of flexi-units to play with each month. You can use these flexi-units however you want on either calls or texts.

Flex-Max & Select Plans.

|

3 Mini Flex Max

| 3 Classic Flex Max| 3 Unlimited Flex Max| 3 Classic Flex Max SIMO| 3 Unlimited Flex Max SIMO|

3 Unlimited Select SIMO

---|---|---|---|---|---|---
Minimum Term|

24 months

| 24 months| 24 months| 30 days| 30 days
6 months
12 months|

12 months

Monthly charge|

**€30.00***

| €45| €60.00| €28.00| €34.99|

€25.00

|

Increases under this contract effective from every April thereafter
See Page 7 for detail

|
Flexi-Units ROI & EU|

100

| 350| Unlimited| 350| Unlimited|

Unlimited**

Three to Three minutes ROI Only|

Unlimited*

| Unlimited| Unlimited| Unlimited*| Unlimited**|

Unlimited**

All You Can Eat Data +| | | | | |
EU Roaming data allowance|

30GB

| 30GB| 35GB| 30GB| 37GB|

27GB

Surcharge applicable if EU roaming data allowance exceeded 0.19c (inc VAT) per MB across all plans

+ All You Can Eat Data is available only in the Republic of Ireland. EU fair use policy applied in respect of All You Can Eat Data, EU roaming data allowance (above) calculated in accordance with EU fair use policy.
** Unlimited Flex Max: Fair Usage Policy of 10,000 Flexi-Units per month applies.

Flex-Max & Select plans out of bundle rates

|

3 Mini Flex Max

| 3 Classic Flex Max SIMO| 3 Classic Flex Max| 3 Unlimited Flex Max SIMO| 3 Unlimited Flex Max|

3 Unlimited Selct SIMO

---|---|---|---|---|---|---
Voice ROI & EU (per min)|

34.56c

| 34.56c| 34.56c| 34.56c| 34.56c|

34.56c

Text ROI & EU (per message)|

17.28c

| 17.28c| 17.28c| 17.28c| 17.28c|

17.28c

MMS ROI & EU (per message)|

24.6c

| 24.6c| 24.6c| 24.6c| 24.6c|

24.6c

Voicemail ROI & EU (per min)|

15.25c

| 15.25c| 15.25c| 15.25c| 15.25c|

15.25c

Video calls (Three to Three ROI only)|

34.56c

| 34.56c| 34.56c| 34.56c| 34.56c|

34.56c

Video calls (Other ROI mobiles)|

50.82c

| 50.82c| 50.82c| 50.82c| 50.82c|

50.82c

Voicemail is always charged out of bundle. Per minute billing and call set up charge of 5 c applies to all domestic and EU roaming voice out of bundle calls to landlines and mobiles.
5G enabled for free from Feb / Mar 2023″

• Subject to Fair Usage Policy of 3,000 minutes per month available to use within Republic of Ireland, and whilst roaming in the EU.
  Calls from Republic of Ireland to EU not included.
  ~ Free-Time calls – 150 minutes can be used at the specified times (6pm – 8am Mon to Thurs, 6pm Fri to 8am Mon). Please note that if you have selected the Free-Time calls add-on and you make a call to another Three number at the specified times, any such calls will be deducted from your Free-Time Calls allowance, provided you have minutes remaining in your Free-Time allowance. Where you have used your Free-Time Calls allowance and you make a call to another Three number, such calls will be taken from your Three to Three calls allowance.
  ^EU roaming includes calls/sms made from another EU country. It includes calls/sms: (1) back to Republic of Ireland from a visited
  EU country, (2) to numbers in the EU country you are visiting and, (3) to other EU countries from a visited EU country. It DOES NOT
  INCLUDE calls/sms made from Republic of Ireland to another EU country/ Rest of World.
  ± Voicemail Unlimited – Only applicable in the Republic of Ireland and EU.
  ** Subject to Fair Usage Policy of 3,000 texts per month available to use within Republic of Ireland, and whilst roaming in the EU. Texts from Republic of Ireland to EU not included. If purchased before 4th June 2013, 150 texts apply.

Add-Ons.

International Add-ons.

Calls & Texts UK.
300 Flexi Units to make calls and send texts to the UK.| € 2.99
per month
Call Europe.
Only 18.45c per minute to call landlines and mobiles in Europe. ‡| €3.04
per month
Call North America.
Only 20.33c per minute to call landlines and mobiles in the USA and Canada. §| €3.04
per month
Call Down Under.
Only 38.62c per minute to call landlines and mobiles in Australasia. ¤| €3.04
per month

Talk Add-ons.

Landlines Unlimited.
Unlimited* calls to all ROI landlines. These minutes can also be used to call ROI landlines from the EU.| € 6.99
per month
Free-time Calls.
150 evening & weekend minutes ~. These minutes can also be used for EU roaming^| € 6.99
per month
Voicemail Unlimited.
Unlimited access to your voicemail in the ROI and EU. ±| € 1.99
per month

Text Add-ons.

Text Anytime.
Unlimited texts to any ROI network These texts can also be used for EU roaming^| € 6.99**
per month

‡ Call Europe – Calls to following countries: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland, Portugal, Romania, Slovakia, Spain, Sweden.
§ Call North America – Calls to following countries: USA, Canada.
¤ Call Down Under – Calls to following countries: Australia, China, India, Malaysia, New Zealand, Pakistan, Philippines, Thailand.

All prices include VAT. Add-on bundles have a monthly expiry period. Terms and conditions apply – see Footnotes

^EU roaming includes calls/sms made from another EU country. It includes calls/sms: (1) back to Republic of Ireland from a visited EU country, (2) to numbers in the EU country you are visiting and, (3) to other EU countries from a visited EU country. It DOES NOT INCLUDE calls/sms made from Republic of Ireland to another EU country/ Rest of World.

Roaming Day Pass 1

1GB of data per day + free local and calls to home
Recurring only when roaming in applicable country. Out of bundle €0.06 per MB. Allowances expire at 11:59PM Irish time. Countries included: USA, Canada, Australia, New Zealand, Israel, South Africa.| € 3.99 per day recurring

Roaming Day Pass 2

1GB of data per day + free local and calls to home
Recurring only when roaming in applicable country. Out of bundle €0.06 per MB. Allowances expire at 11:59PM Irish time. Countries included: China, Hong Kong, Japan, Singapore, UAE, Brazil, Mexico, Vietnam, Philippines, India.| € 3.99 per day recurring

Bill Pay Roaming Day Pass

1 GB of data per day
Recurring only when roaming in applicable country. Out of bundle rate E0.06 per MB. Allowances expire at 11:59PM Irish Time.
Countries included: Albania, Andorra, Argentina, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Bosnia and Herzegovina, Brazil Canada, Chile, China, Colombia, Costa Rica, Dominican Republic, Ecuador, Egypt, Farce islands, Georgia, Ghana, Guatemala, Honduras, Hong Kong, India, Indonesia, Israel, Japan, Kazakhstan, Kenya, Korea (Rep. of), Kosovo, Macau, Macedonia, Malawi, Malaysia, Mexico, Moldova, Monaco, Montenegro, New Zealand, Nicaragua, Nigeria, Pakistan, Panama, Peru, Philippines, Puerto Rico, Qatar, Russian Federation, Saudi Arabia, Serbia, Singapore, South Africa, Sri Lanka, Switzerland, Taiwan, Tanzania, Thailand, Turkey, Uganda, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vietnam, Virgin Islands (US), Zambia| € 3.99 per day recurring

Three.ie
The Bill Pay price guide.

Standard International & Roaming rates

Call Three Customer Services to enable international roaming. Visit Three.ie to see where we currently have roaming services.

For charges that apply for usage (denoted by t symbol in the table below) when you are roaming in the EU, please refer to your plan information above.

Calls & texts to UK add-on for €2.99

With the UK calls & Texts add-on you get: 300 flexi-units that can be used for making calls or sending texts to the UK. FU ratio: 1 FU = 1 minute = 2 texts.

International and roaming voice calls

Call type|

Band 1

| Band 2| Band 3| Band 4| Band 5|

Band 6

---|---|---|---|---|---|---
Calls from Ireland to this band|

23.37c

| 23.37c| 35.58c| €2.04| €2.87|

58.95c

Calls received in this band|

Free

| Free| €1.01| €1.78| €2.02|

€1.78

Calls made to countries in the same band or back to Ireland| | |

€1.78

| €1.78| €2.80|

€1.78

Calls made from this band to EU countries| | |

€2.80

| €2.80| €2.80|

€2.80

Calls made to countries in other bands|

€1.51

| €1.51| €2.80| €2.80| €2.80|

€2.80

Calls to voicemail while roaming| | |

€2.80

| €2.80| €2.80|

€2.80

Per minute billing applies to all international and roaming calls unless otherwise stated.

Band 1: Channel Islands, UK, Isle of Man, Jersey, Guernsey, Northern Ireland.
Band 2: Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.
Band 3: Canada, and USA.
Band 4: Albania, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, Georgia, Macedonia, Moldova, Montenegro, Russia, Serbia, Switzer-land, Turkey, Ukraine.
Band 5: Rest of the world.
Band 6: Australia, Bahrain, Bangladesh, Bhutan, China, Hong Kong, India, Indonesia, Iran, Iraq, Israel, Japan, Jordan, Kuwait, Kyrgyz Republic, Lebanon, Macau, Malaysia, Mongolia, New Zealand, Oman, Pakistan, Philippines, Saudi Arabia, Singapore, Sri Lanka, Taiwan, Tajikistan, Thailand, Turkmenistan, Uzbekistan, Vietnam, Yemen.

Texts (per message)

Message format|

Sent from Ireland to EU

| Sent from Ireland to outside EU| Sent within EU|

Sent from or to countries outside of EU

---|---|---|---|---
Test|

7.38c

| 25.41c| |

35.58c

Photo|

50.82c

| 50.82c| 50.82c|

50.82c

Video|

50.82c

| 50.82c| 50.82c|

50.82c

Data Roaming

Please see three.ie for the current list of our roaming partner networks in each country.

Data Roaming

Data Roaming within EU|
Data Roaming Band 2| €4.99
per MB
Data Roaming in other countries| €4.99
per MB

Rates are listed per MB but are charged per KB.
EU countries: Andorra, Austria, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, United Kingdom.
Band 2 countries: Australia, Israel, Japan, Puerto Rico, South Africa, Taiwan, Thailand, Turkey, USA

Special calls.

Certain kinds of calls within Ireland fall outside the main price levels. Charges for these calls are shown in the following tables.

Please call Customer Services for details of specific numbers

Calls, Data and Fax to other phone numbers
(per minute unless otherwise stated)

apply to calls from abroad)
1800, 00800| Free
1850| 34.56c (out of allowance)
0818, 1890, 076| 34.56c (out of allowance)
1512 (per call)| 45.74c
1513 (per call)| 70c
1514 (per call)| 90c
1515 (per call)| €1.20
1516 (per call)| €1.80
1517 (per call)| €2.50
1518 (per call)| €3.50
1520| 30c
1530| 50c
1540| 70c
1550, 1559, 1560| €1.20
1570| €2.40
1580| €2.95
1590, 1598, 1599| €3.50**

All prices include VAT. Calls charges per minute unless otherwise stated. For terms and conditions, see footnotes.

Directory services.

€2.14per minute (for each subsequent minute)
International 11860 / 11818| €1.32 per call (up to 1 minute)
€1.22 per minute (for each subsequent minute)

Value Added SMS Shortcodes

Other services.

What we charge you for a whole range of other activities – from late payment to reconnection

Charges for other services

upgraded before 1st November 2018: Lump sum equivalent to the total of the monthly charges still remaining of your minimum term (where applicable). For handset unlock code to be provided.
New customers signing up to Three or customers upgrading on or after 1st November 2018: Minimum Account Spend for Bill Pay customers is €300 or 9 monthly bills paid in full on the account. Please see the Three unlocking policy on www.three.ie for further information.
Change of phone number| €15.25
Cancellation fee| Lump sum equivalent to the total of all the monthly charges due for the remainder of your Minimum Term (where applicable).
Paper Bill charge**| With effect from November 2023 customers entering into new agreements with Three, including upgrades, who opt for paper bills will be charged €3.49 per bill

Monthly Charge increase

If your contract began between November 30th 2021 and January19th 2023 inclusive, a flat rate increase of 4.5% applies to your Bill Pay plan and your monthly charge will increase as outlined below

|

3 Mini Flex Max

| 3 Classic Flex Max|

3 Unlimited Flex Max

---|---|---|---
Minimum Term|

24 months

| 24 months|

24 months

Monthly charge|

**€30.00***

| **€45***|

**€60.00***

*From first bill of Minimum Term until March Y1 bill+|

€30.00

| €44.99|

€60.00

*From April Y1 bill Ltd March Y2 bill|

€31.35

| €47.02|

€62.71

*From April Y2 bill until March Y3 bill|

€32.76

| €49.14|

€65.52

*The annual price increase of 4.5% for the plan monthly charge is as set out above and in the agreement issued to you and increases by an additional 4.5%, effective from every April thereafter

+ where the first bill of the Minimum Term falls in March, the monthly charge from April Y1 bill until March Y2 bill will not change but will increase the following April by 4.5%

If your contract began on or after January 20th 2023 your monthly charge increases under this contract by Consumer Price Index (CPI) rate + 3%, effective from every April thereafter

The CPI rate will be based on Central Statistics Office (CSO) published annual CPI rate reflecting the index movement over the prior 12 months, published in January of each year. Minimum increase 3%.

+ where the first bill of the Minimum Term falls in March, the monthly charge from April Y1 bill until March Y2 bill will not change but will increase the following year by CPI + 3%

Example(CPI % for illustration purposes in the table below only and the actual monthly charge payable will be subject to the published CPI rate plus 3% referred to above)

Y1 CPI = 7% therefore increase = 10%
Y2 CPI = 8% therefore increase = 11%

|

3 Mini Flex Max

| 3 Classic Flex Max|

3 Unlimited Flex Max

---|---|---|---
Minimum Term|

24 months

| 24 months|

24 months

Monthly charge|

**€30.00***

| **€45***|

**€60.00***

*From first bill of Minimum Term until March Y1 bill+|

€30.00

| €44.99|

€60.00

*From April Y1 bill Ltd March Y2 bill|

€33.00

| €49.49|

€66.00

*From April Y2 bill until March Y3 bill|

€36.63

| €54.93|

€73.26

Points to note.

Inclusive allowances

On our price plans for pay monthly customers, you may receive a monthly inclusive allowance. If you do not use up your allowance in that month, you lose the unused portion of your allowance and it does not roll over to the next month and no refund or credit is applied for any unused portion of the monthly allowance.

Changing price plans

If you join Three on a Bill Pay price plan, you’re making a Minimum Term commitment. If you wish to change to a higher available Price Plan than the one you originally joined us on, you can do this at any time (on such terms as specified by Three).

For more details Call Three Customer Services on 1913 for free from any ROI network.

Footnotes

Bill Pay Flex-Max Price Plans

Your plan comes with an allowance of Flexi-units where each Flexi-unit equals 1 voice minute or 2 text messages.

Flexi-unit allowance applies to:

• Voice calls made to landlines and mobiles within the Republic of Ireland
• Calls made while roaming in EU to other EU numbers and back to Republic of Ireland
• Texts sent to Irish mobile numbers and Irish landline numbers while in the Republic of Ireland.
• Texts sent while roaming in EU to other EU numbers and back to Republic of Ireland

Your allowance doesn’t include:

• Calls to voicemail
• Roaming calls (other than the mentioned above)
• International calls
• Calls to premium rate numbers and directory enquiries.
• Any other call types
• Texts to premium rate numbers, directory enquiries numbers
• MMS (Multimedia messages)
• International texts
• Texts sent while roaming outside of the EU
• Any other texts

These events are charged at rates published in the Price Guide.

• Unused Flexi-units within the Bill Pay price plans and unused Add-ons do not carry over from month to month. Therefore, if you only use 300 of your 350 Flexi-units, the remaining 50 Flexi-units will not rollover to the following month. After your monthly allowance is used up, prices for additional use are shown in our service prices table (for applicable rates see the Price Guide).
• All calls within your Flexi-units within Republic of Ireland are charged per second. If you have used up your flexi-units, any calls outside your flexi-units and calls which are not included in your Flexi-unit allowance are charged per minute (unless otherwise stated).
• Free Three to Three usage applies within the Republic of Ireland only, and where under your Price Plan, Three to Three are unlimited, it is subject to fair usage policy of 3000 minutes per month. Free Three to Three excludes calls to voicemail.
• It is a condition of you signing up to these plans that you agree to make payments to Three by direct debit. An additional charge applies for payments which are not made by direct debit.
• Three reserves the right to amend its fair use policy for use of Three services while roaming in accordance with Regulation (EU) 2015/2120 (“The Roaming Regulation”)
• If you are a new customer your first bill will comprise a charge for a partial first month taking you from your joining date to the end of the first month plus the charge for the first full month. You will also have your allowance of inclusive minutes and/or messages adjusted to cover one full and one partial month. From the second bill onwards you will be billed as normal with one monthly charge per bill.

All You Can Eat Data Service

For full terms of the All You Can Eat Data service please see http://www.three.ie/termsconditions/services/all-you-can-eat-data-terms- conditions/

Add-Ons

1. Unless specified otherwise as condition of availing of an Add-on Plan or availing of a bundled or other promotional offer (e.g. see Tablet bundle offer term and conditions on page 12), Add-ons have no minimum term and can be cancelled and renewed at any time. Bill Pay Add-ons must be used within the period from the date of purchase until the end of the then current billing cycle. Bill Pay Add-ons automatically renew each subsequent monthly billing cycle unless you cancel the Add on. Promotional Add-ons may have a different expiry period
2. Customers cannot purchase two or more of the same Add-ons in the same month. However there is no limit on the number of unique Add-ons which may be purchased in a particular month.
3. Should you wish to cease an Add-on the cessation will be effective from the commencement of your next billing cycle.

Fair Use Policies

Some Three services are subject to our fair use policy. To make sure no one abuses this freedom, we have set monthly limits of:

• Free Three to Three applies within the Republic of Ireland only, and where under your Price Plan, Three to Three is unlimited, it is subject to fair usage policy of 3000 minutes per month.

If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, we reserve the right to suspend or terminate your service or bill you at relevant out of bundle rates in accordance with your Price Plan and the Terms for Three Services.

In accordance with Regulation (EU) 2015/2120 (“The Roaming Regulation”), an EU fair use policy is applied in respect of the All you Can Eat Data service and the applicable EU roaming data allowance is calculated in accordance with the EU fair use policy at http://www.three.ie/termsconditions/services/new/bill- pay-price-planterms-conditions/ for Bill Pay customers and for Prepay customers at http://www.three.ie/termsconditions/services/new/prepay-price- planterms-conditions/.

General

1. Each text / picture / video message can accommodate 160 characters. Some mobiles allow for more, these will be divided and sent in numerous messages (depending upon length). Each message will be deducted from your monthly allowance (if any) or charged at standard rates.
2. International messaging functions are subject to services arrangements with respective networks abroad. Calls and messages to these numbers are excluded from any inclusive allowance in all price plans.
3. Non-recurring payment: Three’s preferred method of payment is by recurring Direct Debit. Recurring payments have no additional charge.
4. Reconnection charge: If we have to suspend or disconnect you from the Three network, we reserve the right to charge you for reconnecting your mobile.
5. Cancellation fee: Bill Pay customers only – there is no cancellation fee if you wish to cancel after your Minimum Term has finished. All reference to Ireland means Republic of Ireland.

Billing and Rounding of Charges

Three calculates (i) the VAT exclusive usage and monthly recurring charges and (ii) the VAT payable thereon to three decimal places. In accordance with standard mathematical rounding, Three rounds up or rounds down these charges to the nearest cent (€0.01) for the purpose of issuing the final billed amount.

Examples:
A charge of €24.756 would become €24.76 when rounded to the nearest cent.
A charge of €26.444 would become €26.44 when rounded to the nearest cent.

If you exceed these limits, we may ask you to moderate your usage. If you continue to exceed these limits, we reserve the right to suspend or terminate your service or bill you at relevant out of bundle rates in accordance with your Price Plan and the Terms for Three Services.

Three Customer Services
Three Ireland (Hutchison)
Limited 28/29 Sir John Rogerson’s Quay,
Dublin 2.

Three.ie
© Three Ireland (Hutchison) Limited. A Hutchison Whampoa company.
Published by Three Ireland (Hutchison) Limited trading as ‘Three’. All rights in this publication are reserved and no part may be reproduced without the prior written permission of the publisher. ‘Three’ and its related images, logos and names used in this publication are trademarks of the Hutchison Whampoa group of companies. The contents of this publication are believed to be correct at the time of going to press, but any information, products or services mentioned may be modified, supplemented or withdrawn.
The provision of any products and services by Three Ireland (Hutchison) Limited is subject to Three’s customer terms (available at Three.ie). The customer terms will take precedence if there is any discrepancy with this publication.

January 2024

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