AMCREST IP8M-VT2679EW-AI 8MP POE Varifocal AI Turret Camera User Manual
- June 17, 2024
- Amcrest
Table of Contents
IP8M-VT2679EW-AI
8MP POE Varifocal AI Turret Camera
User Manual
IP8M-VT2679EW-AI 8MP POE Varifocal AI Turret Camera
Welcome
Thank you for purchasing an Amcrest camera!
This user manual is designed to be a reference tool for the installation and
operation of your AI camera.
Here you can find information about the camera’s features, functions, and
information to aid in troubleshooting.
Many of the setup and installation sections below have corresponding videos on
YouTube. To access the setup videos, please go to http://amcrest.com/videos
For access to the quick start guide and other support information, go to
http://amcrest.com/support To contact Amcrest support, please do one of the
following:
Visit http://amcrest.com/contact
Important Security Warning
To keep your Amcrest camera secure and prevent unauthorized access, please
make sure to follow the steps below:
- Always make sure that your camera has the latest firmware as listed on www.amcrest.com/firmware
- Never use the default password for your camera. Always ensure that your password is at least 810 characters long and contains a combination of lowercase characters, uppercase characters as well as numbers.
Overview
This motorized varifocal 8MP outdoor security camera delivers stunning ultra- high-definition video in 8-megapixel resolution, at 20 frames per second. It features a super wide 2.7mm – 13.5mm lens and optical zoom capabilities of up to 5x. The camera features 2 built-in IR LEDs which allow the camera to see up to 131ft in the dark.
The camera also features a built-in microphone, on-board motion detection, built-in AI features, such as IVS, which can be used for enhanced perimeter protection, and smart motion detection which allows the camera to detect only human and vehicles in the area. The camera also features flexible storage options to store recordings to a microSD card, SFTP/FTP, NAS, NVR, or using the Amcrest Cloud. All these features can be accessed and customized using a web browser or even using the Amcrest View Pro app using a mobile device.
Desktop Access Setup
Connect an Ethernet cable from the camera to a POE switch and allow the camera to boot. Make sure the computer you are using, and the camera are on the same network during setup. The AI features associated with your camera are accessible and customizable using the web user interface in a web browser, however, it features the latest in Javascript technology which allows you to access your camera using a wide variety of web browsers including Google Chrome, Firefox, or other mainstream browsers. Some features may require the use of a plugin so for an optimal experience, it is highly recommended to use IE mode in Microsoft Edge. For more information on how to access your camera from your computer please refer to the information below. Locate the camera’s IP address. To locate the camera’s IP address, it is highly recommended to download our free Amcrest IP Config Tool software. The Amcrest IP Config Tool can be downloaded at the following web page: amcrest.com/downloads
In the All-Downloads menu, click on IP Config Software to begin the free download. Once the download has completed installing, locate the IP address associated with the device you would like to view in the browser. Open the web browser and enter this IP address into the browser. Press enter to access the web user interface. In the web user interface, enter the login credentials for your device. If this is the first time accessing the device, the username and password will both be admin. Click on Login.
If this is the first-time logging into your device, you will be prompted to modify the password for your device. To modify the password, enter the new password you would like to use in the New Password field and confirm. The password used should be between 8 and 32 characters long with a combination of letters and numbers. Click OK when and allow the stream to load. Once you have initially accessed your camera, you can begin installation.
MicroSD Card Installation
A microSD card can be used to store and view local recordings/snapshots.
This camera requires a class 10 or above microSD card formatted to FAT32 to
function. The camera can handle a max of 256GB of microSD card storage.
- Locate and remove the protective plate on the top of the camera.
- Remove the protective plate and locate the microSD card slot for the camera.
- Insert the microSD card into the slot and secure it in the camera.
- Once the microSD card is properly inserted, secure the protective plate back to the camera.
Installation Guide
After the camera has been setup on your network and you are able to access it from your network, you can begin physical installation. Follow the steps and use the diagram in this section to install the POE cameras.
Note: Prior to installation ensure that the installation environment can support at least 3 times the weight of the camera.
- Stick the installation sticker on the installation surface.
- Drill through the holes on the installation sticker and place the included wall anchors inside the holes. If running wires, a 1” paddle bit can be used to drill the hole in the center and run the wires to the camera.
- Use the included torx wrench to remove the bottom plate of the camera and align the holes on the bracket of the camera to the wall anchors. Insert the included installation screws, then use a Phillips head screwdriver to hand tighten and secure the bracket to the installation surface.
- Place the top housing and camera onto the lower bracket then use the included torx wrench to secure. Adjust the camera to the desired angle and tighten the security screw to secure the camera in place.
Live
By default, the interface opens on the Live tab. The live view tab allows the user to see a live video feed from the camera. Below is a description of the features provided in this menu.
Mainstream | Displays the mainstream feed of the camera (highest resolution). |
---|---|
Substream | Displays the substream feed of the camera (lowest resolution). |
Live | Displays the live view menu. (Will be displayed by default). |
Playback | Quick access to the playback menu to access and download recorded |
events
Cloud Storage| Provides a quick link to
amcrestcloud.com for quick cloud access and setup.
Setup| Access all customization and setup options.
Alarm| Quick access to the alarm type/notification menu to set and customize
alarm settings.
Logout| Click to logout of the web user interface.
| Manually take a snapshot of the live view feed.
| Manually enable or disable audio from the onboard microphone.
| Enable or disable the IVS overlays on the live view screen if IVS rules have
been set.
| Displays zoom and focus options. Adjust the zoom and focus speed, distance,
and auto focus.
Playback
The Playback tab allows the user to playback the camera’s recorded video. Below is a screenshot of the Playback tab:
This is the interface for the playback menu. There are 5 main sections:
Section 1: Allows the user to filter between video (.mp4) or snapshots (.jpg).
Section 2: Allows the user to playback events based on calendar dates. If
events are detected via the microSD card the days will be highlighted
indicating recordings are available for that day.
Section 3: The File List option provides a list of all recorded file types
reported on a specific day. The files represented in the file list can be
played back and downloaded from this menu.
Section 4: Once a recording is selected from the file list, use the play, and
stop button to play or stop the recording. An additional slider option will be
displayed by hovering the mouse pointer over the playback interface.
Section 5: These options allow the user to filter between recording types such
as, General, Motion, Alarm, or Manual events. The “All” option will select all
recording types in the interface.
Cloud Storage
The Cloud Storage tab allows the user quick access to the Amcrest Cloud
website.
At this website (amcrestcloud.com) users can
register for new accounts as well as view or modify existing accounts.
For more information on Amcrest Cloud visit:
amcrest.com/cloud
Amcrest Cloud Setup
Amcrest Cloud allows you to access your device from anywhere in the world.
This is an optional service however you will need an Amcrest Cloud account to
proceed with Amcrest Cloud app setup. You can register for a cloud account in
the Amcrest Cloud app or from the Amcrest Cloud website.
Please make sure your camera is plugged into a power source and your Ethernet
cable is connected from the camera to your router. Make sure your camera and
mobile device are on the same network during setup.
To ensure the camera connects to the cloud, a reboot of your camera is
recommended. To add your camera onto the Amcrest Cloud app, follow these
steps:
-
Download and open the Amcrest Cloud app from the App Store or Play Store.
Note: Connect your mobile device to the same network that your camera is on. -
Register for an Amcrest Cloud account. To register click on Sign Up and fill out the form to complete registration.
-
Tap on Add Camera
4. Give your camera a name (Ex. Garage, Living Room, Kitchen, etc.) and tap Next to continue.
5. Scan the QR code on the back/side/bottom of the camera or manually enter the camera’s serial number into the Enter camera S/N (serial number) field. Press Next to continue.
6. If you are adding a new camera that does not have a set password the app will automatically detect that a new camera is being added. Tap OK to proceed.
7. Set a new password for your camera. The password must be between 8 to 32 characters long and contain only letters and numbers. When you have finished setting the password for your camera, enter the password again in the Confirm Camera Password section. Tap Next to continue.
8. Confirm and adjust any needed settings for your camera. When all settings have been confirmed, tap Finish.
Setup
The Setup tab allows the user to change different camera settings. Below is a screenshot of the setup tab:
There are 3 main sections to note in the Setup tab:
- Allows the user to choose different setup sections including camera, network, event, storage, etc.
- Sub menus for each setup section selected.
- Allows the user to switch between configuration, profile management, and zoom and focus menus.
Camera
This menu tab allows the user to change different camera settings for video and to manage image profiles.
Configuration
The Configuration menu allows the user to configure image profiles for normal,
day, and night usage. Below is an explanation for each of the fields on the
Configuration tab in the Configuration menu item:
Picture
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and General.
Brightness: This slider is used to adjust playback and record video window
brightness. The value ranges from 0 to 100. The default value is 50. The
larger the number, the brighter the video is. When you input the value here,
the bright section and the dark section of the video will be adjusted
accordingly. You can use this function when the whole video is too dark or too
bright. Please note the video may become hazy if the value is too high. The
recommended value ranges from 40 to 60.
Contrast: This slider is used to adjust playback and recorded video window
contrast. The value ranges from 0 to 100. The default value is 50. The larger
the number is, the higher the contrast is. You can use this function when the
whole video brightness is OK, but the contrast is not correct. Please note
the video may become hazy if the value is too low. If this value is too high,
the dark section may lack brightness while the bright section may overexpose.
The recommended value ranges from 40 to 60.
Saturation: This slider is used to adjust playback and recorded video window
saturation. The value ranges from 0 to 100. The default value is 50. The
larger the number, the stronger the color is. This value has no effect on the
general brightness of the whole video. The video color may become too strong
if the value is too high. For the grey part of the video, distortion may occur
if the white balance is not accurate. Please note the video may not be clear
if the value is too low. The recommended value ranges from 40 to 60.
Sharpness: This slider is used to adjust the sharpness of the video. The value
ranges from 0 to 100. The larger the value is, the clearer the edges are and
vice versa. Note: The higher the value, the higher likelihood of picture noise
occurring. The default value is 50 and the recommended value ranges from 40
to 60.
Gamma: This slider is used to adjust the gamma of the video. The larger the
number, the brighter the video is.
The default value is 50 and the recommended value ranges from 40 to 60.
Mirror: This radio button allows the user to turn the mirroring feature on or
off. Turning mirroring on will mirror the picture.
Flip: This dropdown box allows the user to flip the video feed picture.
Flip: This dropdown box allows the user to flip the video feed picture.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Exposure
This menu allows the user to adjust exposure settings. Below is an explanation
of the features listed in this menu.
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and General.
Anti-Flicker: These options allow the user to select what type of anti-flicker
technology will be used for the video feed. The three options are 50 Hz, 60
Hz, and Outdoor. The desired option should offset any flickering effect caused
by the electrical current used in the specific area.
Mode: This dropdown menu allows the user to modify certain exposure settings
related to the device such as, gain priority, shutter priority or setting a
manual gain setting.
Auto: This setting allows the camera to automatically adjust exposure settings
while in use.
gain First: This setting will maximize the gain for the ideal exposure. Low
Noise Basically turns up the ISO to the best setting without sacrificing
exposure timing.
Shutter Priority: This setting will maximize the fastest shutter speed and
will sacrifice the gain in return.
Manual – This setting lets you select your shutter speed and have the gain
adjust automatically. Selecting customized range will let you both the shutter
speed an adjust the gain manually.
Exposure Comp: Use this slider to adjust the exposure compensation. The values
range from 0 – 100, 50 is default.
3D NR: Allows the user to enable or disable 3D noise reduction.
Advanced 3D: This slider allows the user to specify the 3D Noise Reduction
level. The value ranges from 1-100.
Advanced 2D: This slider allows the user to specify the 2D Noise Reduction
level. The value ranges from 1-100.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
BLC Mode
This menu allows the user to adjust back light compensation settings. Below is
an explanation of the features provided in this menu.
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and General.
Mode: This dropdown menu allows the user to select different backlight
compensation modes:
OFF: Disables BLC mode.
BLC: Backlight compensation: Default will use the whole image to balance the
lighting settings, and Customized will allow you to balance the lighting
settings from the target area.
HLC: Highlight compensation is a feature that came out of necessity due to
overexposure from strong light sources like headlights or spotlights.
WDR: Wide Dynamic Range makes multiple scans of a scene to provide one
balanced and unwashed image that is clear for the user.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
WB
This menu allows the user to adjust white balance settings. Below is an
explanation of the features provided in this menu.
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and General.
Mode: This option allows the user to choose between different white balance
modes.
Auto: Allows the camera to automatically adjust white balance settings while
in use.
Sunny: Allows the camera to automatically adjust white balance settings in
sunny or bright conditions.
ight: Allows the camera to automatically adjust white balance settings in
nighttime or dark conditions. Outdoor: Allows the camera to automatically
adjust white balance settings while in outdoor (sunny or dark environments.
Customized: Displays options that will allow the user to manually adjust
specific red or blue values related to white balance.
Regional Custom: Allows the user to select an area (region) on the live view
screen in which white balance will be most applicable.
This menu allows the user to adjust white balance settings. Below is an explanation of the features provided in this menu.
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and General.
Mode: This option allows the user to choose between different white balance
modes.
Auto: Allows the camera to automatically adjust white balance settings while
in use.
Sunny: Allows the camera to automatically adjust white balance settings in
sunny or bright conditions.
Night: Allows the camera to automatically adjust white balance settings in
nighttime or dark conditions.
Outdoor: Allows the camera to automatically adjust white balance settings
while in outdoor (sunny or dark environments.
Customized: Displays options that will allow the user to manually adjust
specific red or blue values related to white balance.
Regional Custom: Allows the user to select an area (region) on the live view
screen in which white balance will be most applicable.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Day & Night
This menu allows the user to adjust day and nighttime settings. Below is an
explanation of the features provided in this menu.
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and General.
Mode: This dropdown box allows the user to select different Day & Night
balance modes. The 3 options are Auto, Color, and B&W.
Auto – Uses D&N Sensitivity setting to change between color mode and
infrared and black and white mode.
Color – Preset which allows the camera to compensate color in day or
night profiles.
B &W – Sets the picture to black and white, however when illumination is
too dark it switches on IR mode.
Sensitivity: This option allows the user to change the Day/Night Sensitivity
of the camera. The three options are Low, Middle, and High. The higher the
sensitivity, the quicker the camera will change into another mode depending on
the light levels.
Delay: This dropdown box allows the user to set a delay in seconds for how
long it takes to switch between Day and Night modes. The values range from 2
seconds to 10 seconds.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
IR Light
The IR light on your camera allows the device the ability to activate night
vision. Below is an explanation of the features provided in this menu.
Profile: This dropdown box allows the user to select which profile to modify.
The 3 options are Day, Night, and Normal.
Mode: This dropdown box allows the user to select whether to turn the IR light
on or off.
Auto – Sets the IRs to automatically turn on or off based on Day & Night
conditions.
Manual – Manually turns the IRs on.
Off – Manually turns the IR LEDs off. Please note, IR LEDs will not turn on at
all when this option is selected.
To reset to default settings, click the Reset Defaults button. To refresh the
screen, click on Refresh. To save the settings, click the Save button.
Profile Management
The profile management menu allows the user to manage global profile settings.
Below is an explanation for each of the fields on the Profile Management tab:
Profile Management: This set of radio buttons allow the user to set what basis the profile management settings run on. There are 4 options: General, Full Time, Schedule, and Day/Night.
General: The system can automatically alternate between night and day based on
the profiles for each.
Full Time: The system sticks to one profile the entire time it is running.
Schedule: allows the user to dictate which times of the day are designated for
the day profile and the night profile.
Day/Night: The system maintains one profile (Day or Night) for each mode set
by the user.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Zoom and Focus
This section allows the user to access zoom and focus settings pertaining to
the motorized lens feature of the camera. Below is a description of the
features listed in this menu:
Zoom: This slider allows the user to zoom the image in and out. Slide the
slider to the right to zoom in on an object. Slide the slider left to zoom
out.
Speed: Allows the user to set a speed for the zoom feature. This feature
ranges from the lowest setting, 1, to a middle setting of 5, to the fastest
setting of 20.
Focus: This slider allows the user to focus on objects nearer to the camera or
further away. Slide the slider to the right to focus on objects further from
the camera. Slide the slider to the left to focus on objects near the camera.
Speed: Allows the user to set a speed for the focus feature of the camera.
This feature ranges from the lowest setting, 1, to a middle setting of 5, to
the fastest setting of 20.
Auto Focus: Allows the user the ability to automatically zoom and focus the
lens on an object. The auto focus will function to provide optimal viewing
based on distance and clarity.
To restore the settings in the zoom and focus menu, click on the Restore All button. To refresh the menu screen, click Refresh.
Video
The video menu allows the user to view and adjust encode, snapshot, overlay,
and path settings. Below is an explanation for each of the fields on the Video
tab in the Video menu item:
Encode Mode: This dropdown box allows the user to select a compression
protocol.
Smart Codec: This option allows the user to enable or disable the smart codec.
Smart codec is a function in most Amcrest cameras which aims to reduce
bandwidth consumption without losing visible image quality by intelligently
increasing compression where it will not make a visible difference in the
scene.
Resolution: This dropdown box allows the user to set the resolution. The
system supports various resolutions, and they can be selected from this
dropdown list.
Frame Rate (FPS): This dropdown box allows the user to select a frame rate.
Frame rate settings are measured in frames per second (FPS) and can range from
1f/s to 25f/s in PAL mode and 1f/s to 30f/s in NTSC mode.
Bit Rate Type: This dropdown box allows the user to select a bit rate type.
The system supports two-bit rate types:
CBR and VBR. In VBR mode, video quality can be set.
Reference Bit Rate: This is the recommended bit rate value according to the
resolution and frame rate selected.Bit Rate: This dropdown box allows the user
to select a bit rate.
Frame Interval: This field allows the user to set the P frame amount between
two I frames. The value ranges from 1 to 150 seconds. The default value is 50.
Recommended value is frame rate *2.
Watermark Settings: This function allows the user to verify if the video has
been tampered with.
Watermark Character: This field allows the user to set the watermark’s text.
The default string is Digital CCTV. The maximum length is 85 characters. This
string can only include numbers, characters, and underscores.
Sub Stream is a lower quality stream that allows the feed to take up less resources and bandwidth when streaming. The Mainstream and the Sub Stream have the same fields. Sub Stream can be enabled by checking the box next to Enable.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Overlay
This menu also allows the user to enable or disable the Amcrest overlay on the
live view screen. Please note, due to certain limitations within the camera,
it does not offer features such as privacy masking. Below is an explanation of
the features in this menu. Privacy Masking
Privacy Masking allows the user to enable and disable up to 4 privacy masking
blocks on the live view window. To set a privacy mask, click one of the boxes
in the live view window, and position or resize it as needed. To remove a box,
click on it, then click the delete button. To remove all privacy filter
boxes, click the remove all button.
To remove all the settings applied in this menu, click Remove All. To delete a specific setting, select the setting you wish to delete can click Delete. To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Channel Title
The Channel Title menu allows the user to enable, disable, and customize
channel titles in the interface.
Enable – This radio button allows the user to enable the channel title. The
channel title can be placed in different areas of the interface by clicking
the title on the interface and moving it with your mouse to a desired area.
Disable – This radio button is used to disable the channel title feature.
Input Channel Title: This field allows the user to customize the text in the
channel title.
Text Align: This dropdown menu allows the user to align the text associated
with this option.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Time
The time menu allows the user to enable or disable the date & time overlay on
the live view screen. Enable the Display Day of the Week option to display the
day of the week as well in the overlay.
Enable – This radio button allows the user to enable the time overlay. The
time overlay can be placed in different areas of the interface by clicking the
overlay on the interface and moving it with your mouse to a desired area.
Disable – This radio button is used to disable the time overlay.
Display Day of the Week: This checkbox is used to allow the day of the week to
be displayed in the time overlay.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Overlay
This menu also allows the user to enable or disable the Amcrest overlay on the
live view screen. Please note, due to certain limitations within the camera,
it does not offer features such as privacy masking. Below is an explanation of
the features in this menu.
Privacy Masking
Privacy Masking allows the user to enable and disable up to 4 privacy masking
blocks on the live view window. To set a privacy mask, click one of the boxes
in the live view window, and position or resize it as needed. To remove a box,
click on it, then click the delete button. To remove all privacy filter boxes,
click the remove all button.
To remove all the settings applied in this menu, click Remove All. To delete a specific setting, select the setting you wish to delete can click Delete. To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Channel Title
The Channel Title menu allows the user to enable, disable, and customize
channel titles in the interface.
Enable – This radio button allows the user to enable the channel title. The
channel title can be placed in different areas of the interface by clicking
the title on the interface and moving it with your mouse to a desired area.
Disable – This radio button is used to disable the channel title feature.
Input Channel Title: This field allows the user to customize the text in the
channel title.
Text Align: This dropdown menu allows the user to align the text associated
with this option.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Time
The time menu allows the user to enable or disable the date & time overlay on
the live view screen. Enable theDisplay Day of the Week option to display the
day of the week as well in the overlay.
Enable – This radio button allows the user to enable the time overlay. The
time overlay can be placed in different areas of the interface by clicking the
overlay on the interface and moving it with your mouse to a desired area.
Disable – This radio button is used to disable the time overlay.Display Day of
the Week: This checkbox is used to allow the day of the week to be displayed
in the time overlay.
To reset to default settings, click the Reset Defaults button. To refresh the screen, click on Refresh. To save the settings, click the Save button.
Network
This menu section allows the user to change network settings for the camera.
TCP/IP
TCP/IP stands for Transmission Control Protocol/Internet Protocol and it is
the language/protocol that allows communication between an internet-connected
device, whether on a local network and the Internet. This screen allows for
TCP/IP settings to be modified for the camera to establish a connection to
the network.
Below is an explanation of the fields on the TCP/IP settings tab:
Host Name: This text field allows the user to change the host device name for
the camera. This field supports a maximum of 15 characters.
Ethernet Card: This dropdown box allows the user to select which internet
access device to use. If the device is connected to a wired connection and a
wireless one at the same time, then this box will have options to pick either
of the connections. The Set as Default button allows the user to select one of
the connection methods as the default one.
Mode: Static vs DHCP: This radio button allows the user to choose between a
static IP address, and a dynamic IP address. DHCP stands for Dynamic Host
Configuration Protocol, and this enables the camera to automatically obtain an
IP address from another network device such as a server or more commonly, a
router. When the DHCP function is enabled, the user cannot modify the IP
address, Subnet Mask, or Default Gateway, as these values are obtained from
the DHCP function. To view the current IP address, DHCP needs to be disabled.
Note: When PPPoEis enabled, modification of the IP Address, Subnet Mask, and
Gateway becomes prohibited.
MAC Address: This field shows the camera’s MAC address, which is unique to
this device. This number is read only and is used to access a local area
network (LAN).
IP Version: This dropdown allows the user to select the IP version. The two
options are IPV4 and IPV6. IP Address: This field allows the user to enter a
custom IP address.
Subnet Mask: This field allows the user to enter a custom subnet mask.
Default Gateway: This field allows the user to enter a custom default gateway.
Preferred DNS Server: This field allows the user to enter the preferred DNS
server IP address.
Alternate DNS Server: This field allows the user to enter the alternate DNS
server IP address.
Enable ARP/Ping to set IP Address Service: This checkbox allows the user to
enable the ARP/Ping service to change the IP address service. For more
information on this feature, click the help button while on the TCP/IP
settings tab.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
P2P
The P2P settings screen is where users can use a QR code to connect their
smartphone or tablet to the camera.
This feature needs to be enabled for use with the Amcrest View app, or other
software that requires P2P.
Below is an explanation of the fields on the P2P settings tab:
Enable: This checkbox allows the user to enable the P2P feature for the
camera. This feature must be enabled for the camera to connect to a smartphone
or tablet via the Amcrest View app. It is enabled by default.
Status: This field displays the status of the P2P connection. Once the camera
is connected to a device, this field should display the word Online.
S/N: This field displays the Token ID for the camera. The Token ID can be used
to manually enter the camera’s information on a mobile or tablet device in
case the QR code scanning feature cannot be used.
QR Code: This image is a Quick Response (QR) code. By scanning this image
using the Amcrest View app, this camera can establish a connection with the
app.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Amcrest View Pro Setup
Use the QR code provided in the P2P menu to add your camera into the Amcrest
View Pro app. To add your PoE camera to the Amcrest View Pro app follow these
steps:
The following steps will continue the app setup process for an Android phone
and, though the iPhone version of the app has slightly different steps, most
of this process is identical and easy.
Download and install the Amcrest View Pro app for the App Store or Google Play
Store.
Open the app on your mobile device and allow the app to load.
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3. Tap “Start”.| 4. Tap “POE Camera”.
|
5. Tap “P2P Connection”.
Note: IP/Domain/DDNS can be used to establish a DDNS connection.
For more information on how to setup a DDNS connection, visit
amcrest.com/support| 6. Scan the QR code. The
QR code can be found on the serial tag along with a scannable barcode.
|
7. Create a name for the device and enter a username and password.
The default username and password will be admin.
Tap “Start Live View”.| 8. Update the default password for the device and
tap “Start Live View” to view the device.
For more information about Amcrest View Pro and its functionalities visit amcrest.com/support
Connection
The Connection tab is where users can configure port connections. Below is an
explanation of the fields on the Connection settings tab:
Max Connections: This field allows the user to specify the maximum number of
users that can be connected to the camera at the same time. The maximum number
of users the camera can support at one time is 20.
TCP Port: This field designates the Transmission Control Protocol (TCP) port
number. The default value is 37777.
UDP Port: This field designates the User Datagram Protocol (UDP) port number.
The default value is 37778.
HTTP Port: This field designates the Hypertext Transfer Protocol (HTTP) port
number. The default value is 80.
RTSP Port: This field designates the Real Time Streaming Protocol (RTSP) port
number. The default value is 554.
HTTPS Port: This field designates the Hypertext Transfer Protocol Secure
(HTTPS) port number. The default value is 443.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
ONVIF
The ONVIF tab is where users can configure authentication via the ONVIF
standard. To enable ONVIF, click the radio button next to Enable, and then
click the Save button.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
RTMP
RTMP stands for real-time messaging protocol. It provides a high-performance
transmission of video, and data from an encoder such as an IP camera to a
server, which distributes the signal across the internet. Below is an
explanation of the options provided in this menu.
Enable: Enable/disable this feature.
Stream Type: Allows the user to choose which stream will be used for RTMP such
as mainstream, substream 1 or substream 2.
Address Type: Allows the user to choose between a non-custom or customized
stream address.
Encryption: Allows a non-customized stream address to be either encrypted or
not encrypted.
IP address: Allows the user to enter an IP address of the RTMP platform if
needed.
Connection: The port number of the RTMP protocol. The default port number is
1935.
Custom Address: A custom address is typically used using a custom address type
and is formatted as the stream URL/Stream Key
To enable RTMP and live stream the camera to platforms such as YouTube, click
the enable option. Enable the stream type, which in this case is mainstream,
and select the “Customized” option in the address type field.
Navigate to YouTube and select Go Live. Copy and paste the stream URL and
stream key (Stream URL/Stream Key) Click Save and allow the stream to load
into YouTube. Please note, it is recommended to reduce the resolution to 4MP
or below if using RTMP.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
DDNS
DDNS stands for Dynamic Domain Name Server. This technology is used to
automatically update name servers in real time to help the camera maintain a
persistent address despite changes in location or configuration. What this
means is that even when the camera is restarted, moved, or reconfigured, it
can keep the same IP address, thus allowing remote users uninterrupted access
to the camera, rather than having to request a new IP address to use for
remote access anytime a change is made.
To use this feature, users will need to setup an account with a DDNS service. The camera supports a variety of DDNS services such as AMCRESTDDNS, NO-IP DDNS, and Dyndns DDNS. Based on which service is selected, different options may show on this screen. For purposes of this guide, AmcrestDDNS will be used. AmcrestDDNS is a free DDNS service provided by Amcrest, and it must be renewed every year. A renewal reminder email will be sent to the email entered in the username field below.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
IP Filter
This screen allows for the filtering of IP addresses, either blocking them, or
granting them access to the camera.
This feature helps make the camera more secure by limiting remote access only
to approved users. Below is an explanation of fields on the IP Filter settings
screen:
Trusted Sites: This checkbox allows the user to enable the IP Filter feature
for trusted sites.
Add IP/MAC: This button opens a popup that allows the user to add IP or MAC
addresses to the trusted site list.
Note: When accessing the camera externally, please add the MAC address of the
router on the PC end. Remove All: This button allows the user to remove all
sites from the trusted IP/MAC list.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
SMTP (Email)
This screen allows for the configuring of email settings to permit the camera
to send emails when an alarm is triggered. Below is an explanation of fields
on the SMTP (Email) settings screen:
SMTP Server: SMTP stands for Simple Mail Transfer Protocol. This field allows
the user to enter the SMTP server used by the email service.
Authentication: This dropdown box allows the user to select an encryption
type. There are two types of email encryption protocols that are available:
SSL: Secure Socket Layer
TLS: Transport Layer Security
Connection: This field allows the user to enter the port that corresponds to
the selected SMTP server.
Login Anonymously: This checkbox allows the user to anonymously login to the
server.
Username: This field allows the user to enter the SMTP username.
Password: This field allows the user to enter the password associated with the
SMTP username.
Sender: This field allows the user to enter the sender email address. This
email address will be the one that sends out all emails pertaining to the
alerts and alarm emails sent by the camera.
Title: This field allows the user to define the subject line of the email that
is sent to the receivers.
Attachment: This checkbox allows a snapshot of the event to be attached to the
email notification.
Recipients: This field allows the user to enter the receiver email address.
These email addresses are the ones that will receive any emails pertaining to
alert and alarm emails sent by the camera. Up to 3 email addresses can be
entered in this field.
Keep Alive: This checkbox allows the user to enable a function to periodically
check in with the SMTP server to ensure it can connect correctly.
Update Period: This field allows the user to define, in minutes, how long the
system should wait between sending emails. This prevents multiple emails from
being sent out.
Email Test: This button causes the system to automatically send out an email
to test the connection is OK or not.
Prior to the email test, please save the email setup information.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save
the settings, click the Save button.
UPnP
UPnP stands for Universal Plug and Play, and it is a protocol used to easily
connect devices to the internet. In the case of this camera, it allows the
camera to connect to the router in an easy manner to quickly allow for remote
access. Below is an explanation of fields on the UPnP settings screen:
Enable: This checkbox allows the user to enable the UPnP function.
Mode: This dropdown menu allows the user to set UPnP modes:
Customized: Allows the user to set customized UPnP settings.
Reset Defaults: Resets the UPnP settings to default.
Router State: This field shows the UPnP status and has two options:
Mapping Failed: This means that UPnP mapping has failed.
Mapping Successful: This means that UPnP mapping has succeeded.
Port Mapping List: This table is used to show how the ports for each protocol
listed below have been remapped by the UPnP protocol.
The first column shows the checkboxes to enable the corresponding service on
the table.
The second column shows the name of the services. To edit this, double click
on the service line item.
The third column shows the name of the protocol used by that service. To edit
this, click the pencil button in the modify column for that line item.
The fourth column shows the Internal Port used by that service to establish
communication from the router to the camera. To edit this, click the pencil
button in the modify column for that line item.
The fifth column shows the External Port used by that service to establish
communication from the router to the internet. To edit this, click the pencil
button in the modify column for that line item.
The sixth column shows the status of the protocol. If the protocol was mapped
successfully, this field will say “Mapping Succeeded”.
The seventh column allows the user to open a dialog box and edit the service’s
information.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
HTTPS
Hypertext Transfer Protocol Secure (https) is a combination of the Hypertext
Transfer Protocol (HTTP) with the Secure Socket Layer (SSL)/Transport Layer
Security (TLS) protocol. This menu allows the user to enable and create HTTPS
certificates.
To enable HTTPS, click Create. Enter the requested information related to the certificate, region, IP or domain name of the camera, state, location, etc., and click Create. Click Install and allow the cert to be created. Click the download button to download the root cert to your computer. Right click on the root cert and install the certificate to your machine (be sure to place the cert in the Trusted Root Certification Authorities folder).
Once the cert has been installed and properly imported, navigate back to the web interface and click Enable HTTPS, then click Save. The camera will restart, allow the camera to reset. Once the page refreshes, the IP address for the camera will now be secured. A lock icon ( ) will appear next to the IP address.
Event
This menu allows the user to change different settings for triggering events
such as motion detection, smart motion detection, IVS, and other features
related to event detection.
Video Detection
The video detection menu has two tabs: Motion Detect and Video Tamper.
Motion Detection
This tab allows the user to modify motion detection settings. Below is an
explanation of the fields on the Motion
Detection tab:
Enable: This checkbox enables motion detection for the camera.
Schedule: Clicking this button opens a weekly schedule that can be used to set
times.
Click and drag to set motion detection for certain days of the week. Also,
periods of motion detection can be set for each day and enabled using the
period settings on the bottom half of the screen. There are a total of 6
periods that can be set.
Anti-Dither: This field allows the user to set the anti-dither time. The
values in this field can range from 5 to 600 seconds. This time value controls
how long the alarm signal lasts. Based on motion detection, a buzzer can go
off, a tour can begin, a snapshot can be taken, or the camera can begin
recording.
For example, if the anti-dither time is set to 10 seconds, each alarm may last
10 seconds if the local alarm is activated. During the process, if the system
detects another local alarm signal at the fifth second, the buzzer, tour,
snapshot, record channel functions will begin another 10 seconds while the
screen prompt, alarm upload, email will not be activated again. After 10
seconds, if the system detects another alarm signal, it can generate a new
alarm since the anti-dither time has expired.
Detection Area: Clicking this button opens a pop-up screen that can be used to
set detection areas.
When the setup button is clicked, a live stream of the video is shown. The
user can then set up to 4 regions, each with their own region name,
sensitivity (1-100), and threshold (1-100). Each region has a specific color,
and the region selector tool is displayed when the mouse is moved to the top
of the screen.
Sensitivity is the amount of change required to increase the motion detected
by a percentage. The lower the sensitivity, the more movement is required to
trigger an alarm.
Threshold is the level that the motion detection needs to reach to trigger an
alarm. The lower the threshold, the more likely that motion will trigger an
alarm.
To designate a zone, click and drag the mouse over the area desired. When a
colored box is displayed over the live feed, that area is now enabled for
motion detection.
After the motion detection zone is set, click the enter button to exit the
motion detection screen.
Remember to click the save button on the motion detection settings screen,
otherwise the motion detection zones will not go into effect. Clicking the
cancel button to leave the motion detection zone and will not save the zone
setup.
Record: This checkbox allows the user to enable the camera to record video
when a motion detection alarm is triggered.
Record Delay: This field specifies in seconds how long the delay between alarm
activation and recording should be.
Relay Out: This checkbox allows the user to enable the camera to trigger a
connected alarm (connected to the alarm port on the back of the camera) when a
motion detection alarm is triggered.
Alarm Delay: This field specifies in seconds how long the delay between alarm
activation and Relay alarm activation should be.
Send Email: This checkbox allows the user to enable the camera to send an
email when a motion detection alarm is triggered.
White Light: This checkbox allows the user to enable the camera to trigger the
white light LED to turn on once an object has been detected.
Mode: Select between different white light LED modes.
Flicker: Allows the white light LED to flash once motion is detected.
Flicker Frequency: The speed of the white light LED flash (low, middle, or
high)
Duration: How long the flash will last. The default is 10 seconds however can
range between 5 and 30.
Period: Set a schedule in which the flash will apply.
Snapshot: This checkbox allows the user to enable the camera to take a
snapshot when a motion detection alarm is triggered.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Video Tamper
This tab allows the user to modify video tamper settings. Below is an
explanation of the fields on the Video Tamper tab:
Enable: This checkbox enables a video tamper alarm for the camera.
Tamper Area: The percentage of the detection area on the screen.
Duration: The amount of time before the tamper rule is triggered.
Anti-Dither: The amount of time, in seconds, the event will last.
Schedule: Clicking this button opens a weekly schedule that can be used to set
times.
Click and drag to set video tampering for certain days of the week. Also,
periods of video tampering can be set for each day and enabled using the
period settings on the bottom half of the screen. There are a total of 6
periods that can be set.
Record: This checkbox allows the user to enable the camera to record video
when a video tampering alarm is triggered.
Record Delay: This field specifies in seconds how long the delay between alarm
activation and recording should be.
Send Email: This checkbox allows the user to enable the camera to send an
email when a video tampering alarm is triggered.
Snapshot: This checkbox allows the user to enable the camera to take a
snapshot when a video tampering alarm is triggered.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Smart Motion Detection
Smart Motion Detection (SMD) uses an advanced algorithm to differentiate
between human and motor vehicle shapes within a scene and send alarms only
when a person or vehicle is detected.
Enable: This checkbox enables or disables smart motion detection options.
Effective object: Select between human or vehicle object types. Both can be
enabled if needed.
Sensitivity: Choose between low, middle, or high sensitivity. The higher the
sensitivity, the more events will be triggered.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Audio Detection
This menu allows the user to modify audio detection settings. Below is a
screenshot of the Audio Detection screen:
Below is an explanation of the fields on the Audio Detection tab:
Input Abnormal: Enable or disable audio detection.
Enable Intensity Change: This checkbox enables the user to adjust sensitivity
and threshold settings for audio detection.
Sensitivity: The higher the sensitivity, the more likely that audio will
trigger an alarm.
Threshold: The lower the threshold, the more likely that audio will trigger an
alarm.
Schedule: Clicking this button opens a weekly schedule that can be used to set
times.
Click and drag to set audio tampering for certain days of the week. Also,
periods of audio detection can be set for each day and enabled using the
period settings on the bottom half of the screen. There are a total of 6
periods that can be set. 93.
Anti-Dither: The amount of time, in seconds, the event will last.
Record: This checkbox allows the user to enable the camera to record video
when an audio detection alarm is triggered.
Record Delay: This field specifies in seconds how long the delay between alarm
activation and recording should be.
Send Email: This checkbox allows the user to enable the camera to send an
email when an audio detection alarm is triggered.
Snapshot: This checkbox allows the user to enable the camera to take a
snapshot when an audio detection alarm is triggered.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Smart Plan
A smart plan acts as the “master switch” for the IVS features associated with
the camera. A smart plan must be enabled for IVS features to function. Choose
the IVS smart plan and save before enabling IVS rule.
To refresh the menu to its original format, click the Refresh button. To save a smart plan to your camera, click the Save button.
IVS
IVS stands for stands for intelligent video system analytics and is the basis
for all the AI rules associated with your camera. The IVS menu allows the user
to customize and set IVS rules which allows the camera to produce general
behavior analytics and reporting directly from the web user interface.
Setting an IVS Rule
All IVS rules can only be set and/or modified using the web user interface.
They cannot be set using the Amcrest View Pro app or any other platforms
associated with your device. For more information on setting IVS rule, refer
to the information below.
- Ensure a Smart Plan has been activated in the Smart Plan menu for IVS.
- Access the IVS menu and click on the Add ( ) icon to begin customizing IVS rules.
- Use the dropdown menu in the Rule Type column to select which IVS rule you want to use.
Tripwire
Tripwire allows the camera to trigger an event if an object, such as a human
or vehicle, crosses the set tripwire line. Below is a description of the
features in this menu:
No.: Provides the order in which the IVS rules will be displayed in the menu.
Name: Allows the user to customize a name for their rule. Double click the
name in the Rule column to modify.
Rule Type: This dropdown menu allows the user to select an IVS rule type
(Tripwire or Intrusion).
Schedule: Allows the user to set a schedule in which the IVS rule will be
triggered.
Direction: This dropdown menu allows the user to set which direction the
object will be going for the tripwire to be triggered. It can be set left,
right, or in both directions (A<->B).
Object filter: The object filter checkboxes allow the camera to be triggered
only when a specific object, such as a human or car, is detected by the
camera. Both effective object checkboxes can be activated at the same time.
Human: This checkbox allows the camera to be triggered only when a human
figure is detected.
Motor Vehicle: This checkbox allows the camera to be triggered only when a
vehicle has been detected.
Record: This checkbox allows the user to enable the camera to record video
when an IVS event is triggered.
Record Delay: This field specifies, in seconds, how long the delay between IVS
events should be. The default is 10 seconds however this can be modified
between 10~300 seconds.
Send Email: This checkbox allows the user to enable the camera to send an
email when an IVS event is triggered.
Snapshot: This checkbox allows a snapshot of the IVS event to be sent via
email when triggered.
Draw Rule: This option allows the user to use their mouse to customize (draw)
a rule/area on the screen. This will be the area or line in which an IVS rule
will be triggered.
Clear: This option is used to clear the drawn rule set on the live monitor
screen.
Target filter: Sets the maximum and minimum size in which an event will be
triggered.
Clear: Clears the modified target area to draw the target area on the live
monitoring screen.
Draw Target: Allows the user to set a target area on the live monitor screen.
An IVS event will not occur outside the target box.
Pixel Counter: Used to measure and set the number of pixels in the target area
on the live monitoring screen.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Setting a Tripwire
- Select Tripwire from the Rule Type drop down menu. Set a name for the rule by double clicking the mouse over the Name of the rule.
- Click on Setup to set a schedule, set your periods (if any) and click Save to continue.
- In the Direction menu, choose which direction the object will be going for the tripwire to be triggered.
- Enable the Record checkbox to record the event.
- Check the Send Email and Snapshot checkboxes if you would like a snapshot of the event emailed to you. A valid Email address must be established in the camera prior to enabling this setting.
- Click the Draw Rule option and use your mouse to draw the rule on the live monitoring screen. Once the rule has been drawn click the monitoring screen to finish setting the rule. The drawn line will turn blue/green when set depending on the browser you are using.
Note : The target filtering and pixel counter can be used to refine the set rule however for optimal experience it is highly recommended to leave these settings as default
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Intrusion
Intrusion allows the camera to trigger an event if an object, such as a human
or vehicle, appears or crosses a set intrusion area set by the user. Below is
a description of the features in this menu:
No.: Provides the order in which the IVS rules will be displayed in the menu.
Name: Allows the user to customize a name for their rule. Double click the
name in the Rule column to modify.
Rule Type: This dropdown menu allows the user to select an IVS rule type
(Tripwire or Intrusion).
Schedule: Allows the user to set a schedule in which the IVS rule will be
triggered.
Action: These checkboxes allow the user to choose a parameter filter that will
activate a trigger if an object were to cross or appear in the set intrusion
area.
Cross: The rule will trigger when a target enters or exits the area.
Appears: The rule will trigger when a target appears inside the area.
Direction: This dropdown menu allows the user to choose whether the rule will
be triggered if an object enters, exits, or enters & exits a set line or area.
Object filter: The object filter checkboxes allow the camera to be triggered
only when a specific object, such as a human or car, is detected by the
camera. Both effective object checkboxes can be activated at the same time.
Human: This checkbox allows the camera to be triggered only when a human
figure is detected.
Motor Vehicle: This checkbox allows the camera to be triggered only when a
vehicle has been detected.
Record: This checkbox allows the user to enable the camera to record video
when an IVS event is triggered.
Record Delay: This field specifies, in seconds, how long the delay between IVS
events should be. The default is 10 seconds however this can be modified
between 10~300 seconds.
Send Email: This checkbox allows the user to enable the camera to send an
email when an IVS event is triggered.
Snapshot: This checkbox allows a snapshot of the IVS event to be sent via
Email when triggered.
Draw Rule: This option allows the user to use their mouse to customize (draw)
a rule/area on the screen. This will be the area or line in which an IVS rule
will be triggered.
Clear: This option is used to clear the drawn rule set on the live monitor
screen.
Target filter: Sets a maximum and minimum pixel size in which an event will be
triggered.
Clear: Clears the modified target area to draw the target area on the live
monitoring screen Draw Target: Allows the user to set a target area on the
live monitor screen. An IVS event will not occur outside the target box.
Pixel Counter: Used to measure and set the number of pixels in the target area
on the live monitoring screen
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Setting an Intrusion Area
- Select Intrusion from the Rule Type drop down menu. Set a name for the rule by double clicking the mouse over the Name of the rule.
- Click on Setup to set a schedule, set your periods (if any) and click Save to continue.
- In the Action menu, choose whether the rule will be triggered if an object appears or crosses the set region. Both options can be enabled at the same time if needed.
- In the Direction menu, choose if the rule will be triggered if the object enters only, exits only, or enters & exits a set region.
- Enable the Record checkbox to record the event.
- Check the Send Email and Snapshot checkboxes if you would like a snapshot of the event emailed to you. A valid Email address must be established in the camera prior to enabling this setting.
- Click the Draw Rule option and right click on the live monitoring screen. Use the mouse to draw your initial line.
Once the initial line is set, right click the mouse again to continue drawing the region. Repeat the process and left click the mouse to complete the region. Right click on the live monitoring screen when finished to set the rule.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Abnormality
This menu allows the user to adjust abnormal event settings. This menu has 4
tabs: SD Card, Network, Illegal Access, and Security Exception.
SD Card
This tab allows the user to set the camera’s response to an SD card related
abnormality. Below is an explanation of the fields on the SD Card settings
tab:
Event Type: This dropdown box allows the user to select which SD card
abnormality to set event triggers for. The 3 options are No SD Card, SD Card
Error, and Capacity Warning.
Enable: This checkbox enables the SD Card abnormality trigger for the camera.
Send Email: This checkbox allows the user to enable the camera to send an
email when an SD Card abnormality is detected.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Network
This tab allows the user to set the camera’s response to a Network related abnormality. Below is an explanation of the fields on the Network settings tab:
Event Type: This dropdown box allows the user to select which Network
abnormality to set event triggers for. The 2 options are Disconnection and IP
Conflict.
Enable: This checkbox enables the Network abnormality trigger for the camera.
Record: This checkbox allows the user to enable the camera to record video
when a network abnormality is detected.
Record Delay: This field specifies in seconds how long the delay between alarm
activation and recording should be.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Illegal Access
This tab allows the user to set the camera’s response to an Illegal Access
related abnormality. Below is an explanation of the fields on the Illegal
Access settings tab:
Enable: This checkbox enables the Illegal Access abnormality trigger for the
camera.
Login Failure: This field allows the user to specify how many failed login
attempts must be attempted to trigger an Illegal Access abnormality event.
Send Email: This checkbox allows the user to enable the camera to send an
email when illegal access is attempted.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Storage
This menu section allows the user to change storage settings for the camera.
Schedule
The schedule menu manages the recording schedule for the camera. This menu has
3 tabs: Record Schedule, Snapshot Schedule, and Holiday Schedule.
Record Schedule
This tab is where video recording settings are configured. Below is a
screenshot of the Record Schedule settings screen:
Below is an explanation of the fields on the Record Schedule settings tab:
Record Type: These checkboxes allow the user to select which recording type
they want to configure on the schedule. There are 3 types of recordings:
General: General recording means that the camera captures all footage for the
specified time period.
General recording is represented by the color green.
Motion: Motion Detection recording means that the camera captures only footage
when the motion detection alarm is activated. Motion recording is represented
by the color yellow.
Alarm: Alarm recording means that the camera captures only footage when an
alarm is activated. Alarm recording is represented by the color red.
Video Recording Schedule: To specify a video recording range, first select the
type of recording desired, then click and drag on the time bar for the desired
date. To edit multiple days at once, drag the cursor further up or down to
cover the other days.
Setup: Clicking this button opens a screen that allows for recording periods
to be set for each day and for each recording type. There are a total of 6
periods that can be set.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Snapshot Schedule
This tab is where snapshot recording settings are configured. Below is a
screenshot of the Snapshot Schedule settings screen:
Below is an explanation of the fields on the Snapshot Schedule settings tab:
Record Type: These checkboxes allow the user to select which snapshot type
they want to configure on the schedule. There are 3 types of snapshots:
General: General means that the camera will take snapshots during the
specified time period. General recording is represented by the color green.
Motion: Motion Detection means that the camera only takes snapshots when the
motion detection alarm is activated. Motion recording is represented by the
color yellow.
Alarm: Alarm means that the camera only takes snapshots when an alarm is
activated. Alarm recording is represented by the color red.
Snapshot Recording Schedule: To specify a snapshot range, first select the
type of snapshot desired, then click and drag on time bar for the desired
date. To edit multiple days at once, drag the cursor further up or down to
cover the other days.
Setup: Clicking this button opens a screen that allows for snapshot periods to
be set for each day and for each snapshot type. There are a total of 6 periods
that can be set.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Holiday Schedule
This tab is where holiday settings are configured. Below is an explanation of
the fields on the Holiday Schedule settings tab:
Record Type: These checkboxes allow the user to select which recording type they want to configure on the schedule. There are 2 types of recordings:
Record: This checkbox refers to video recording.
Snapshot: This checkbox refers to snapshot recording.
Calendar: This calendar allows the user to select days to designate as
holidays. Once a day is designated, it can be customized to stop recording or
snapshots for that day by using the Record and Snapshot checkboxes.
To refresh the page, click the Refresh button. To save the settings, click the Save button.
Destination
This menu controls where recorded media is stored. There are 4 tabs in this
menu: Path, SD Card, FTP, and NAS.
Path
This tab is where the user can designate a path for recorded video and
snapshots to reside in. Below is a screenshot of the Path tab:
Below is an explanation of the fields on the Path settings tab:
Event Type: This column designates storage options available to the camera.
The options are SD Card, FTP, and NAS.
Scheduled: This checkbox allows a schedule to be enabled for the record path.
Motion Detect: This checkbox allows motion detection record types to be sent
to the record path.
Alarm: This checkbox allows alarm record types to be sent to the record path.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
SD Card
This tab is where the user can change SD card settings. Below is an
explanation of the fields on the SD Card settings tab:
Device Name: This column designates the name of the SD card that is currently
in the camera.
Status: This column designates the status of the SD card.
Attribute: This column designates the read/write attributes for the SD card.
By default, this is Read & Write.
Used Capacity/Total Capacity: This column shows the available memory on the SC
card.
Read Only: This button allows the user to designate an SD card as read only.
Read & Write: This button allows the user to designate an SD card to read and
& write privileges.
Eject: This button is used to eject the SD card from the interface.
Refresh: This button refreshes the SD card table.
Format: This button formats the SD card.
FTP
This tab allows the user to set events to be stored onto an SFTP or FTP
server. By default, this option will be set using an SFTP protocol as it is
the most secure method, however, an FTP server address can be set as well.
Please note, if saving events to an FTP, please make sure the FTP option is
enabled in the Path tab before proceeding.
Below is an explanation of the fields provided in this menu.
Enable: Enable an SFTP (Recommended) or FTP protocol.
Server Address: Enter the IP address of the SFTP or FTP server.
Port: Enter the port number of the SFTP or FTP server. The SFTP port will be
22, the FTP port will be 21.
Username: Enter the username of the SFTP or FTP server.
Password: Enter the password associated with the SFTP or FTP server.
Remote Directory: Enter the directory information in which the events will be
stored.
Emergency (Store on SD Card): Allows the camera to store events onto an SD
card if the FTP server is unavailable.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
NAS
This tab is where the user can change NAS settings. Before proceeding, please
make sure the NAS option is selected in the Path menu. Below is an explanation
of the fields on the NAS settings tab:
Enable: Enable the NAS protocol.
Server Address: Enter the server address of the NAS.
Remote Directory: Enter the directory information in which the events will be
stored.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Record Control
This menu is where general recording settings are configured. Below is an
explanation of the fields on the Record Control settings tab:
Pack Duration: This field allows the user to set how many minutes each file is
comprised of.
Pre-event Record: This field allows the user to specify how many seconds
before an event should be recorded.
Disk Full: This dropdown box allows the user to designate what the camera
should do when the disk is full. There are 2 options: Overwrite or Stop.
Record Mode: This set of radio buttons allows the user to designate the
recording mode. The options are Auto, Manual, and Off.
Record Stream: This dropdown box allows the user to specify which stream to
record. The options are mainstream and sub stream.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Cloud Storage
This menu redirects the user to the Amcrest Cloud web site. At this website
(amcrestcloud.com) users can register for new
accounts as well as view or modify existing accounts.
For more information on Amcrest Cloud visit: amcrestcloud.com
System
This menu section allows the user to change general settings for the camera.
General
This tab is where the user can configure some basic camera settings. Below is
an explanation of the fields on the General settings tab:
Device Name: This field allows the user to change the device’s name.
Language: This dropdown box allows the user to change the language used in the
camera.
Video Standard: This dropdown box allows the user to select either the NTSC or
PAL video standard.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Date & Time
This tab is where the user can configure the date and time settings for the
camera. Below is an explanation of the fields on the Date & Time settings tab:
Date Format: This dropdown box allows the user to change the date format used
in the camera.
Time Format: This dropdown box allows the user to change the time format used
in the camera.
Time Zone: This dropdown box allows the user to change the time zone used in
the camera.
Current Time: This field allows the user to enter the date and time manually.
Clicking the PC Sync button allows the camera to sync with a Network Time
Protocol (NTP) server.
Enable DST: This checkbox allows the user to enable daylight savings time for
the camera.
DST Type: This radio button allows the user to select whether DST is based on
the week, or a specific day.
Start Time: This dropdown box and field allow the user to enter in the start
time for DST.
End Time: This dropdown box and field allow the user to enter in the end time
for DST.
Synchronize with NTP: This checkbox allows the user to enable the camera’s
synchronization with an NTP server.
NTP Server: This field allows the user to access an NTP server.
Port: This field allows the user to enter the port number for the NTP server.
Update Period: This field allows the user to enter in the update period time.
This number designates how frequently the camera pings the NTP server to
ensure it has the correct time. The range is from 0-30 minutes.
To reset to default settings, click the Reset Defaults button. To refresh the page, click the Refresh button. To save the settings, click the Save button.
Manage Users
This menu allows the user to change the user accounts on the camera. By
default, the camera only has the admin account which has all
rights/authorities. Additional accounts can be created on this screen. Below
is an explanation of the fields on the Account screen:
Anonymous Login: This checkbox allows the user to enable the anonymous login
feature. This allows all user
account names to remain hidden on this screen.
Username: This tab shows the usernames available on the camera.
Group: This tab shows the user groups available on the camera.
No.: This column shows the user’s number on the user list.
Username: This column shows the usernames of the different accounts on the
camera.
Group Name: This column shows the group of the different accounts on the
camera.
Description: This column shows a description of the account.
Modify: This column allows the user to modify the user account.
Delete: This column allows the user to delete a user account. Note: The admin
account cannot be deleted.
Authority List: This box shows which user rights/authorities are assigned to
an account.
Add User: This button allows the user to add a new user to the camera.
Save: This button is used to save the settings.
This screen allows the user to reset the camera and all its settings to the
factory settings. Below is an explanation of the items listed in this field:
Default Settings: Only the IP address, user management, and other settings can
be recovered after reset. Factory Default: Completely resets the camera to
factory default settings. No settings can be recovered after the camera has
been returned to its factory default settings.
Import/Export
This screen allows the user to import or export settings from the camera. To
export the settings, click the Export button. The settings file will be
downloaded to your device. Click the Import button to import the settings back
into the camera.
Auto Maintain
This tab allows the user to set auto maintenance settings for the camera.
Below is an explanation of the fields on the Auto Maintain screen:
Auto Reboot: This checkbox allows the user to enable the auto reboot function.
The dropdown box and field to the right of this checkbox allow the user to
specify what date and time of the week the camera will auto reboot.
Auto Delete Old Files: This checkbox allows the user to enable the auto
deletion of old files on the camera.
Manual Reboot: This button allows the user to manually reboot the camera.
To refresh the page, click the Refresh button. To save the settings, click the Save button.
Upgrade
This menu allows the user to upgrade the camera’s firmware. To upgrade the
firmware for your camera, follow the steps provided below:
Go to amcrest.com/firmware
Search for the model number of your camera and download the latest firmware
file.
Return to the web user interface for your camera and press the Browse button
to locate and import the firmware file you just downloaded.
Once the firmware file has been imported, click Upgrade.
The device will reset, return to the web user interface. The upgrade is now
complete.
Note: When upgrading the camera’s firmware, do not disconnect the internet or power from the camera.
Information
This menu section allows the user to view information about the camera for reference purposes.
Version
This screen allows the user to see various information about the camera’s
software versions, as well as other information. On this screen, software
version, web interface version, and ONVIF version are displayed. Also, the S/N
(Token ID) is displayed here.
Log
This screen is where the camera’s activity log is kept. To view logs for a
specific time period, modify the start time and end time fields, choose the
type of event (system, setting, data, event, record, manage users, clear log),
and click search.
To back up the log, click the Backup button. To clear the log, click the Clear button.
Remote Log
The Remote Log menu allows users to retain log information from other remotely
connected devices. Below is an explanation of the details in this menu.
Enable: Enables the remote log feature.
IP Address: The IP address of the remote device
Connection: The port number set for the remote device (1~65534) Device Number:
The number of the device in the network segment.
To reset to default settings, click the Reset Defaults button. To refresh the
page, click the Refresh button. To save the settings, click the Save button.
Online Users
This screen allows the user to see which users are online. Click Refresh to
refresh this table.
Alarm
This screen is where the alarm log is kept. The table on the right shows the
alarm log and all the alarm instances that have occurred. The checkboxes allow
the user to narrow down which alarms they want to see in the alarm log.
Clicking the checkbox next to Prompt will cause the system to pop up a dialog
box anytime an alarm is triggered.
Clicking the checkbox next to Play Custom Alarm will use a custom alarm sound
for the alarm prompt. Click the Browse button to search for a custom alarm
sound to use.
Logout
Clicking the logout button will log out the user.
Remote Web Access Setup
There are two main methods for setting up remote access: UPnP/DDNS, and Port
Forwarding.
UPnP/DDNS Remote Web Access Setup
Using Universal Plug and Play (UPnP) and Dynamic Domain Name Server (DDNS)
functionality is the easiest way to setup stable remote access. For this
method, your router should support the uPnP networking protocol and the
protocol should be enabled. Please refer to your router manufacturer’s
documentation to learn how to enable uPnP on your router.
Below is a step-by-step walkthrough that details how to setup Amcrest cameras for Remote Web Access using UPnP and DDNS:
-
Login to your camera’s web interface, open the main menu then go to Setup -> Network.
-
Using the left-hand menu, go to the Connection menu, and write down the HTTP port. It is recommended to ensure the port number is at least 5 digits long to prevent any port conflicts. If need be, change the port to a 5digit number that is less than 65535, note the number down, and click save before proceeding to the next step.
-
The system will prompt you to reset the camera. Click OK and wait for the camera to restart.
-
Restarting the camera may cause the device to use another IP address. Use the included IP Config tool to find the IP address as detailed previously in this document.
-
Login to your camera, open the main menu then go to Setup -> Network.
-
Click the Connections menu item on the left-hand menu and ensure that the HTTP port has changed.
-
Click the DDNS menu item on the left-hand menu, pick Amcrest DDNS from the drop-down box, click the checkbox next to Server Type, and then click the Save button on the bottom right.
-
To set a custom DDNS name, fill out the Domain Name field and click Save.
-
Write down the entire Domain Name field, including the white text that says.AmcrestDDNS.com
-
Click the UPnP menu item on the left-hand menu and click the enable checkbox at the top.
-
While in the UPnP menu, double click the HTTP port, and change both the internal and external HTTP ports to match the number that was used in step 2.
-
Uncheck the last 4 checkboxes in the PAT table on the UPnP menu.
-
Click apply, then exit this menu to go back to the main menu, then re-enter the UPnP menu, and ensure the UPnP status says, “Mapping Successful”.
-
Open a web browser and enter in the DDNS domain name address from step 9, enter in a colon, then type the port number from step 4 on to the end.
a. For example, if the DDNS domain name is http://abc123456789.AmcrestDDNS.com and your HTTP Port is 33333, the URL would be http://abc123456789.AmcrestDDNS.com:33333 -
The browser may prompt you to install a plugin. Click install to download the plugin, and then click on the plugin installation file to install the plugin.
-
If the browser prompts you to allow the plugin to work on the computer, hit Allow to ensure the plugin can run successfully.
-
Enter in login details into the username and password fields and click login.
If the process above is not working, please contact Amcrest Support via one of the following options:
Visit http://amcrest.com/contact and use the email form.
Call Amcrest Support using one of the following numbers
Toll Free: 888-212-7538
International Callers (Outside of US):
+1-713-893-8956
USA: 888-212-7538
Canada: 437-888-0177
UK: 203-769-2757
Email Amcrest Customer Support
support@amcrest.com
Port Forwarding Remote Web Access Setup
Port Forwarding is an alternative method to setting up remote access for
Amcrest cameras. This method should only be used if the UPnP/DDNS Remote
Access method did not work.
Below is a step-by-step walkthrough that details how to setup the camera for
Remote Web Access using Port Forwarding:
-
Login to your camera, open the main menu then go to Setup -> Network.
-
Open the TCP/IP settings screen.
-
By default, the camera has the mode set to DHCP. Ensure that DHCP is selected. The IP Address, Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNS should all be 0s if DHCP is selected.
-
Click Save to save these settings. This should now open the main menu.
-
From the main menu, go to Setup -> Network.
-
On the TCP/IP settings screen, the IP Address, Subnet Mask, Default Gateway, Preferred DNS, and Alternate DNS should all be populated.
-
Click the radio button next to Static, to change the mode to Static.
-
Write down the IP Address that is currently in the IP address field.
-
Click the Save button.
-
Using the left-hand menu, go to the Connection menu, and write down the TCP, UDP, and HTTP port number. It is recommended to ensure that these port numbers are at least 5 digits long to prevent any port conflicts. If need bechange each of these port numbers to a 5-digit number that is less than 65535, note the numbers down, and click save before proceeding to the next step.
-
Go to http://www.canyouseeme.org/ and check to ensure each of the port numbers specified in step 10 is open.
-
Write down the manufacturer name, brand, and model name for the router that the camera is connected to, and then proceed to http://www.portforward.com on your web browser.
-
Open the port forwarding guide section on the left-hand side menu.
-
Find the router brand name in the list and click it.
-
Find the router model number and click it.
-
Click the Default Guide link near the middle of the page.
-
This guide will help you take the step necessary to port forward on the router. Follow these steps, and then return to the camera.
-
Login to your camera, open the main menu then go to Setup -> Network.
-
Click the DDNS menu item on the left-hand menu, pick AMCRESTDDNS from the drop-down box, click the checkbonext to Server Type, and then click the Save button on the bottom right.
-
To set a custom DDNS name, fill out the Domain Name field and click Save.
-
Write down the entire Domain Name field, including the white text that says.AmcrestDDNS.com
-
Open a web browser and enter in the DDNS domain name address from step 21, enter in a colon, then type the
HTTP port number from step 10 on to the end.
For example, if the DDNS domain name is http://abc123456789.AmcrestDDNS.com and your HTTP Port is 33333,
the URL would be http://abc123456789.AmcrestDDNS.com:33333 -
Enter in login details into the username and password fields and click login.
If the process above is not working, please contact Amcrest Support via one of the following options:
Visit http://amcrest.com/contacts and use the email form Call Amcrest Support using one of the following numbers.
Toll Free: 888-212-7538
International Callers (Outside of US): +1-713-893-8956
USA: 888-212-7538
Canada: 437-888- 0177
UK: 203-769-2757
Email Amcrest Customer Support support@amcrest.com
Amcrest Cloud Desktop Setup
Amcrest cameras can sync with Amcrest Cloud; a service that stores recorded
video streams to enable long-term storage. Amcrest Cloud also allows the user
to easily find and download recorded video for playback from any internet
connected PC or Mac computer.
For more information on how to setup your camera on Amcrest Cloud please follow the steps provided below:
- Connect the camera to power and wait 30 seconds for the camera to start-up and initialize.
- Using a web browser on your PC or Mac, visit www.amcrest.com/cloud and register for a cloud account. Once registered, click the “Add Camera” button. Select “Amcrest”, give the camera a name, and enter the camera’s SN (located on the bottom of the camera), then click “Next”.
- On the settings page, you can adjust optional preferences for your camera. Once settings have been adjusted, click “Finish”. Your camera is now successfully set up for cloud access and storage.
- View your camera live or watch recorded clips using the menu button on the top of the page. You can also use the Amcrest Cloud app on iOS and Android to add more cameras, play recordings, and view your camera live, from anywhere. For more information visit amcrest.com/support
- For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at http://www.amcrest.com/videos
Web Access Setup (AmcrestView.com)
- Connect the camera to power and wait 30 seconds for the camera to start-up and initialize.
- Using Internet Explorer or Safari, go to www.AmcrestView.com and register an account. You will be required to activate your account by e-mail (double-check your spam folder).
- Once activated, download, and install the plugin for your web browser. The installation of the plugin will require all web browsers to close.
- Log in to your account. To add a camera, click the “Add Device” button. Give the camera a name, enter the UID (found on the bottom of your camera), then enter the login details for the camera. The default username and password for the camera is admin.
- Once added, the camera should appear in the device list. Click the icon next to the camera’s UID to open the live viewing and playback interface.
- The device is now successfully setup for live viewing and playback!
For additional assistance, please contact us at www.amcrest.com or give us a call at 1-888-212-7538. Step by step video tutorials available at www.amcrest.com/videos
FCC Statement
- This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
- The user’s manual or instruction manual for an intentional or unintentional radiator shall caution the user that changes, or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. In cases where the manual is provided only in a form other than paper, such as on a computer disk or over the Internet, the information required by this section may be included in the manual in that alternative form, provided the user can reasonably be expected to have the capability to access information in that form.
- (b) For a Class B digital device or peripheral, the instructions furnished the user shall include the following or similar statement, placed in a prominent location in the text of the manual: NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: — Reorient or relocate the receiving antenna. — Increase the separation between the equipment and receiver. — Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. — Consult the dealer or an experienced radio/TV technician for help.
- RF exposure warning This equipment must be installed and operated in accordance with provided instructions and the antenna(s) used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
End-users and installers must be provided with antenna installation instructions and transmitter operating conditions for satisfying RF exposure compliance.
IC Warning Statement
This device complies with Industry Canada’s license-exempt RSSs. Operation is
subject to the following two conditions: (1) This device may not cause
interference; and (2) This device must accept any interference, including
interference that may cause undesired operation of the device.
Appendix A: Toxic or Hazardous Materials or Elements
Component Name| Toxic or Hazardous Materials or Elements| | |
---|---|---|---|---
Pb| Hg| Cd| Cr VI| PBB| PBDE
Sheet Metal| o| o| o| o| o| o
Plastic Parts| o| o| o| o| o| o
Circuit Board| o| o| o| o| o| o
Fastener| o| 0| 0| 0| 0| 0
Wire and Cable/Ac Adapter| o| 0| 0| 0| 0| 0
Packing Material| 0| 0| 0| 0| 0| 0
Accessories| o| 0| 0| 0| 0| 0
O: Indicates that the concentration of the hazardous substance in all
homogeneous materials in the parts is below the relevant threshold of the
SJ/T11363-2006 standard.
X: Indicates that the concentration of the hazardous substance of at least one
of all homogeneous materials in the parts is above the relevant threshold of
the SJ/T11363-2006 standard. During the environmental-friendly use period
(EFUP) period, the toxic or hazardous substance or elements contained in
products will not leak or mutate so that the use of these (substances or
elements) will not result in any severe environmental pollution, any bodily
injury or damage to any assets. The consumer is not authorized to process
such kind of substances or elements, please return to the corresponding local
authorities to process according to your local government statutes.
O: Indicates that the concentration of the hazardous substance in all
homogeneous materials in the parts is below the relevant threshold of the
SJ/T11363-2006 standard.
X: Indicates that the concentration of the hazardous substance of at least one
of all homogeneous materials in the parts is above the relevant threshold of
the SJ/T11363-2006 standard. During the environmental-friendly use period
(EFUP) period, the toxic or hazardous substance or elements contained in
products will not leak or mutate so that the use of these (substances or
elements) will not result in any severe environmental pollution, any bodily
injury or damage to any assets. The consumer is not authorized to process
such kind of substances or elements, please return to the corresponding local
authorities to process according to your local government statutes.
Note:
To view setup videos for many of the steps outlined in this guide, go to
http://amcrest.com/videos This user manual is for reference only. Slight
differences may be found in the user interface.
All the designs and software here are subject to change without prior written
notice.
All trademarks and registered trademarks mentioned are the properties of their
respective owners.
To contact Amcrest support, please do one of the following:
Visit http://amcrest.com/contact and use the email form Call Amcrest Support
using one of the following numbers:
Toll Free US: 888-212-7538
International Callers (Outside of US):
+1-713-893-8956
USA: 713-893-8956
Canada: 437-888-0177
UK: 203-769-2757
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