Lenovo 42U and 48U Heavy Duty Rack Cabinets User Guide
- June 17, 2024
- Lenovo
Table of Contents
Lenovo 42U and 48U Heavy Duty Rack Cabinets
Product Guide
42U and 48U Heavy Duty Rack Cabinets
Lenovo Heavy Duty Rack Cabinets are industry-standard 19-inch datacenter
cabinets that are designed for high performance and high availability server
and storage environments. They are optimized to help maximize floor space
utilization, expedite installation, simplify cable management, and increase
accessibility for improved serviceability while providing market leading
configuration flexibility.
The rack cabinets are available in both 42U and 48U rack units heights
designed to affordably, safely, and securely handle shipping fully loaded
configurations up to 3500 lb (1588 kg) and 4000 lb (1814 kg) respectively.
This enables you to receive your most capable and highest performing Lenovo
solutions fully installed and integrated in the rack and ready to instantly
deploy into your data center. Did you know?
Lenovo Heavy Duty Rack Cabinets support a variety of Lenovo Neptune™ liquid
cooling solutions. You can equip them with passive Rear Door Heat Exchangers
to remove up to 35kW (42U) and 45kW (48U) into 16°C cold water at 25°C ambient
temperature or go up to 50°C hot-water cooling when integrating Lenovo
ThinkSystem SD650 V2 and ThinkSystem SD650-N V2 for leading performance
density.
Click here to check for updates
Lenovo 42U and 48U Heavy Duty Rack Cabinets
Key features
-
The features of the Heavy Duty Rack Cabinets include:
Designed for high performance and high availability environments 600mm x 1200mm industry standard footprint both in 42U and in 48U EIA capacity.
Four easily adjustable leveling pads ensure stability and prevent rolling on casters.
Compliance with the EIA-310-E industry standard for 19-inch, type A rack cabinets.
Lockable doors and side panels provide a more secure environment for equipment and data. -
Highly customizable to your environment and preferences
Choice of beautiful Onyx (black) and Pearl (white) color for the most stunning datacenters in the world.
Choice of perforated rear door for ambient air cooling or Rear Door Heat Exchanger for room neutral liquid cooling.
Choice of side panels for standalone or isolated use-cases or side-by-side in rowconfiguration.
Choice of extension kits for the front to support thermally optimal and easily serviceable cabling and the rear to provide additional space for manifold or 0U components. -
Supporting the densest and most component-rich solutions
Support shipping ready for instant deployment fully integrated solutions up to 4000 lb (1814 kg).
Robust frame, mounting rails, and shock re-usable packaging to protect the heaviest loads in transit.
Integrated outriggers for dynamic tilt stability and safety at maximum loads.
Supports Lenovo Neptune Direct-Water Cooled solutions with rack level manifolds. -
Provides full configurability for all the power you need
Up to six (42U) or eight (48U) sidewall compartments to support installation of 1U PDUs without unnecessarily taking up valuable rack space.
Up to four mounting points for 0U PDUs conserves valuable EIA space for IT equipment, simplifies cable management, reduces installation time and increases accessibility.
Components and connectors
The Heavy Duty Rack Cabinets are delivered on a reusable shock-resistant
pallet ready for transport. The following figure shows the features of the
Heavy Duty Rack Cabinets including the outriggers that aid the stability of
the rack during movement, especially when the racks are fully loaded.
Standard specifications
The following table compares the specifications of the racks.
Table 1. Standard specifications
Description | 42U Rack Cabinet | 48U Rack Cabinet |
---|---|---|
Machine types (general business / LeSI) | 7D6D / 1410 | 7D6E / 1410 |
Can be shipped with servers installed (ship loadable) | Yes | Yes |
Rack mount flange hole type | Square | Square |
EIA Capacity | 42U | 48U |
Optional rack extensions (adds 180mm depth) | 2 (1 front, 1 rear) | |
With RDHX installed, only 1x front supported | 2 (Front and Rear) |
With RDHX installed, only 1x front supported
Sidewall compartments| 6| 8
0U PDU mounting points| 4 6 with rear rack extension| 4 6 with rear rack
extension
Removable lockable reversible front and rear doors| Yes| Yes
Optional Rear Door Heat Exchanger (RDHX)| Yes| Yes
Removable lockable side panels| Yes| Yes
Height| 2011 mm (79.2 in)| 2277 mm (89.6 in)
Width (without outriggers)| 600 mm (23.6 in)| 600 mm (23.6 in)
Depth (without extensions)| 1200 mm (47.2 in)| 1200 mm (47.2 in)
Rack weight (empty)| 248 kg (547 lb)| 264 kg (582 lb)
Static/dynamic load capacity| 1588 kg (3500 lb)| 1814 kg (4000 lb)
For additional dimensions and weights, see the Physical specifications
section.
Models
Models of the Heavy Duty Rack Cabinets can be configured by using the Lenovo
Data Center Solution Configurator (DCSC).
Configure-to-order (CTO) models are used to create models with factory-
integrated server customizations.
For CTO models, three base machine types are available for the Heavy Duty Rack
Cabinet as listed in the following table, 7D6D, 7D6E and 1410:
- The 7D6D (42U) and 7D6E (48U) base machine types are for general business and is selectable by choosing General Purpose or HPC & AI ThinkSystem Hardware mode in DCSC.
- The 1410 base machine type is intended for Lenovo Scalable Infrastructure (LeSI) configurations and is enabled using the HPC & AI LeSI Solutions mode in DCSC. 1410 configurations can also be built using System x and Cluster Solutions Configurator (x-config).
The following table lists the base CTO models of the Heavy Duty Rack Cabinet.
Table 2. CTO base models
Base mode | Feature Code | Description |
---|
General business models
7D6DCTO1WW| BHC3| Lenovo ThinkSystem 42U Onyx Heavy Duty Rack Cabinet
7D6DCTO2WW| BJ5V| Lenovo ThinkSystem 42U Pearl Heavy Duty Rack Cabinet
7D6ECTO1WW| BHCG| Lenovo ThinkSystem 48U Onyx Heavy Duty Rack Cabinet
7D6ECTO2WW| BJ63| Lenovo ThinkSystem 48U Pearl Heavy Duty Rack Cabinet
Lenovo Scalable Infrastructure models*
1410-O42| BHC4| Lenovo EveryScale 42U Onyx Heavy Duty Rack Cabinet
1410-P42| BJ5W| Lenovo EveryScale 42U Pearl Heavy Duty Rack Cabinet
1410-O48| BHCH| Lenovo EveryScale 48U Onyx Heavy Duty Rack Cabinet
1410-P48| BJ64| Lenovo EveryScale 48U Pearl Heavy Duty Rack Cabinet
- Lenovo EveryScale models are only available through Lenovo Scalable Infrastructure enabling fully integrated High Performance Computing solutions with solution-level interoperability support.
The following table lists the pre-configured models of the Heavy Duty Rack Cabinet. Listed in the table are standalone rack cabinets as well as rack cabinets without side panels that are intended to be attached to an existing rack cabinent as an expansion cabinet.
Table 3. Preconfigured models
Part number | Description |
---|
Primary Rack Cabinets (standalone rack cabinets)
7D6DA007WW| Lenovo ThinkSystem 42U Onyx Primary Heavy Duty Rack Cabinet
7D6DA008WW| Lenovo ThinkSystem 42U Pearl Primary Heavy Duty Rack Cabinet
7D6EA009WW| Lenovo ThinkSystem 48U Onyx Primary Heavy Duty Rack Cabinet
7D6EA00AWW| Lenovo ThinkSystem 48U Pearl Primary Heavy Duty Rack Cabinet
Expansion Rack Cabinets (rack cabinets without side panels)
7D6D0001WW| Lenovo ThinkSystem 42U Onyx Expansion Heavy Duty Rack Cabinet
7D6DA000WW| Lenovo ThinkSystem 42U Pearl Expansion Heavy Duty Rack Cabinet
7D6EA000WW| Lenovo ThinkSystem 48U Onyx Expansion Heavy Duty Rack Cabinet
7D6EA001WW| Lenovo ThinkSystem 48U Pearl Expansion Heavy Duty Rack Cabinet
Configuration options
The Heavy Duty Rack Cabinets can be customized for your preferences and
specific use case or deployment scenario.
- 180mm Extensions
- 85mm Slim Extensions
- 100mm Slim Extensions for RDHX
- Rear doors
- Side Panels
- Cable management options
180mm Extensions
The 1200mm standard depth of the rack cabinets can be extended by 180mm both
in the front and the rear.
The front extension can provide additional space for optimal front cabling,
which can be beneficial both from4 a servicing point of view and from a
thermal point of view. The rear extension can provide additional space for
additional 0U PDUs or deeper than usual systems within the rack cabinet.
Use with RDHX: Only a front extension can be used with a rack cabinet with a
Rear Door Heat Exchanger installed on the rear of the cabinet.
Ordering information is listed in the following table. Table 4. 180mm
Extensions
Part number | Feature code | Description | Maximum supported |
---|
42U extension options
4M17A61254| BHC9| ThinkSystem 42U Onyx Heavy Duty Rack Extension| 2†
4M17A61290| BJ62| ThinkSystem 42U Pearl Heavy Duty Rack Extension| 2†
48U extension options
4M17A61255| BHCP| ThinkSystem 48U Onyx Heavy Duty Rack Extension| 2†
4M17A61291| BJ6A| ThinkSystem 48U Pearl Heavy Duty Rack Extension| 2†
Extension location (for CTO orders)
None| BJ2N| Extension Kit Front installation*| 1
None| BJ2M| Extension Kit Rear installation| 1
† Only 1 extension, installed at the front, is supported with racks that have a Rear Door Heat Exhanger (RDHX) attached
- One Extension Kit and the Front installation must be selected for front-cabled systems.
All extensions come with four 178mm by 89mm openings to allow for inter-rack cabling without having to leave the rack through the top to overhead trays or through the bottom into a raised floor. The following igure shows the contents of the rack extension part numbers. As well as the two sides [1] and [2], the kit includes one top cover [3], two front covers [4] and necessary screws to attach the extension to the rack cabinet [5], [6] and [7]. 85mm Slim Extensions
As an alternative to the 180mm rack extensions, the 42U Onyx racks also support an 85mm slim extension.
The slim extension can be installed at the front or rear of the cabinet (or both front and rear).
42U Onyx racks only: The 85mm slim extension is only supported in the 42U Onyx (black) rack cabinets, models 7D6DCTO1WW and 1410-O42
Table 5. 85mm Slim Extensions
Part number | Feature code | Description |
---|
Slim extension – for 7D6DCTO1WW and 1410-O42 only
CTO only| AUEE| ThinkSystem 42U Onyx Slim Rack Extension, 85mm Depth
Extension location (for CTO orders)
CTO only| BY03| Front Installation of 85mm Extension Kit
CTO only| BY04| Rear Installation of 85mm Extension Kit
When installed in the rear, the slim extension supports two 0U PDUs however
the Rear Door Heat Exchanger (RDHX) is not supported. For RDHX support, use
the 100mm Slim Extension as described in the next section.
100mm Slim Extensions for RDHX
As an alternative to the 180mm rack extension, the 42U Onyx rack also support
an 100mm slim extension at the rear of the cabinet with the Rear Door Heat
Exchanger (RDHX) attached.
42U Onyx racks only: This 100mm rear slim extension is only supported in the
42U Onyx (black) rack cabinets, models 7D6DCTO1WW and 1410-O42
Table 6. 100mm Slim Extensions for RDHX
Part number | Feature code | Description |
---|
Slim extension – for 7D6DCTO1WW and 1410-O42 only
CTO only| BWCA| ThinkSystem 42U Onyx Slim Rear Rack Extension for RDHX, 100mm
Depth
Extension location (for CTO orders)
CTO only| BY05| Rear Installation of 100mm Extension Kit for RDHX
When installed in the rear, the slim extension supports two 0U PDUs and
supports the mounting of the Rear Door Heat Exchanger (RDHX).
Rear doors
Depending on the choice of cooling and preference of aesthetics the Heavy Duty
Rack Cabinet can be ordered with a perforated rear door for ambient air
cooling, a passive Rear Door Heat Exchanger leveraging Lenovo Neptune
technology for liquid cooling or no rear door at all to, for example, show
case a beautiful cabling job.
Ordering information is listed in the following table.
Table 7. Rear doors
Part number | Feature code | Description | Maximum supported |
---|
42U rear door options
4M17A61319| BJPA| ThinkSystem 42U Onyx Heavy Duty Rack Rear Door| 1
4M17A61320| BJ5Z| ThinkSystem 42U Pearl Heavy Duty Rack Rear Door| 1
4M17A61292| BJ2K| Rear Door Heat Exchanger for 42U Rack| 1
48U rear door options
4M17A61321| BHCL| ThinkSystem 48U Onyx Heavy Duty Rack Rear Door| 1
4M17A61322| BJ67| ThinkSystem 48U Pearl Heavy Duty Rack Rear Door| 1
4M17A61256| BHCN| Rear Door Heat Exchanger for 48U Rack| 1
Additional options
4M27A13685| A4ZA| Rear Door Heat Exchanger Bleed Tool (air-purging tool)| Not
applicable
The following figure shows the standard rear door and the Rear Door Heat
Exchanger, installed in 42U rack cabinets. Side
Panels
The Heavy Duty Rack Cabinets can be configured with and without side panels or
even just one with the choice of side, to map exactly to your requirements.
Choose both side panels if the rack cabinet will be placed standalone or you
want to isolate airflow, choose one side panel with left or right placement
for racks that are at the end of a rack row and leave them off for racks that
are placed inside the row.
Attachment brackets to connect and secure adjacent racks together are included
with all racks.
Table 8. Side Panels
Part number | Feature code | Description | Maximum supported |
---|
42U side panel options
4M17A61323| BHC7| ThinkSystem 42U Onyx Heavy Duty Rack Side Panel| 2
4M17A61324| BJ60| ThinkSystem 42U Pearl Heavy Duty Rack Side Panel| 2
48U side panel options
4M17A61325| BHCM| ThinkSystem 48U Onyx Heavy Duty Rack Side Panel| 2
4M17A61326| BJ68| ThinkSystem 48U Pearl Heavy Duty Rack Side Panel| 2
Additional options
None| BJPB| Side Panel Left Installation| 1
None| BJPC| Side Panel Right Installation| 1
- Left and Right are as seen from the rear of the cabinet looking towards the front of the cabinet, also referred to as “proper left” and “proper right”.
Cable management options
Proper cable management is a crucial part of a rack design to allow for optimal airflow and also easy serviceability of the populated rack cabinet. For that reason, the Heavy Duty Rack Cabinet comes by default equipped with rear cable management anchor points for a clean and beautiful cabling.
Additionally there is a choice for front cable management brackets to provide additional anchor points for front-cabled systems, and cable management brackets for use in the rear when 0U PDUs are installed.
Table 9. Cable management options
Part number | Feature code | Description | Maximum supported |
---|
Default cable management options
00Y3026| A4WW| Cable Installation Tool for Racks| Not Applicable
4M17A61327| BJPD| 21U Front Cable Management Bracket| 2
48U additional cable management options
4M17A61328| BJ2L| 6U Front Cable Management Bracket| 1
Other cable management options
00Y3011| A4WU| 1U Rack Pass Through Bracket| Not Applicable
CTO only| BNVL| 42U Rear Cable Management Bracket Kit for 0U PDUs (contains 6
brackets)| 1
CTO only| BNVM| 48U Rear Cable Management Bracket Kit for 0U PDUs (contains 8
brackets)| 1
- The Front Cable Management Brackets must be selected if front-cabled systems are configured in the rack cabinet.
The Rear Cable Management Bracket must be selected if 0U PDUs are used.
Power Distribution Units**
The Heavy Duty Rack Cabinets support both 0U power distribution units (PDUs) mounted vertically in the rear as well as 1U PDUs that can be installed either within the horizontal rack space or the vertical rack side pockets.
The following table lists the power distribution units (PDUs) that are offered by Lenovo.
Table 10. Power distribution unitsFor more information, see the Lenovo Press documents in the PDU category: https://lenovopress.com/servers/options/pdu
The following table lists the supported power distribution units (PDUs) that are offered by Lenovo through the Vendor Logo Hardware (VLH) program. VLH products are resold through Lenovo but supported directly from the original manufacturer.
Table 11. PDUs through VLH program
Part number | Feature code | Description | Vendor model |
---|---|---|---|
None | BK9X | VLH – 1U 12 C19/C13 switched and monitored 32A 3P WYE PDU | Vertiv |
Geist DS30203
None| BXB2| VLH – Vertiv Geist UI30026 – 0U 30 Combination C13/C19 32A 3-WYE
230/415 with card (Left Bracket)| Vertiv Geist UI30026
None| BXB3| VLH – Vertiv Geist UI30026 – 0U 30 Combination C13/C19 32A 3-WYE
230/415 with card (Right Bracket)| Vertiv Geist UI30026
For information about Vertiv Geist UI30026, see the Vertiv web site:
https://www.vertiv.com/en-us/products-catalog/critical-power/power-
distribution/ui30026/
The Vertiv Geist UI30026 PDU requires a detachable line cord. Choices of line
cord are listed in the following table.
Table 12. Line cords for the Vertiv Geist UI30026 PDU
Part number| Feature code| Description| Supported in the
following markets
---|---|---|---
4X97A82698| BNV7| 4.5m Facility Side Cable 60A, 208V DELTA, 17.2kW with IEC
3P+E (IP67) and Universal Connector| BO, BR, BS, BZ, CA, CL, CO, CR, CW, DO,
EC, GT, HN, MX, NI, PA, PE, PH, PR, PY, SV, TW, US, UY, VE
4X97A82699| BNV8| 4.5m Facility Side Cable 30/32A, 230/400V WYE, 22.0kW with
IEC 3P+N+E (IP67) and Universal Connector| AR, AT, AU, BE, BG, BO, BR, BS, BZ,
CA, CH, CL, CN, CO, CR, CW, CY, CZ, DE, DK, DO, EC, EE, ES, FI, FR, GB, GR,
GT, HK, HN, HR, HU, ID, IE, IN, IS, IT, LI, LT, LU, LV, MO, MT, MX, MY, NI,
NL, NO, NZ, PA, PE, PH, PL, PR, PT, PY, RO, SE, SG, SI, SK, SV, TH, TR, TW,
US, UY, VE, VN
RDHX performance
Expected performance of the 42U heat exchanger is illustrated in the following
figure for a typical inlet air4 temperature of 27°C (80.6°F), with a fully
populated rack, near uniform power dissipation, and a 30-40 kW heat
load.Performance data is shown
in the following figure for a 20 kW heat load. Because of the lower heat load,
a specific level of cooling can be achieved with warmer water, a lower flow
rate, or both.By selecting the
correct water inlet temperature and water flow rate, you can achieve the
necessary heat removal. A heat removal of 100% indicates that an amount of
heat equivalent to that generated by the devices has been removed by the heat
exchanger and the average air temperature leaving the heat exchanger is
identical to that entering the rack (27°C /80.6°F in this example).
Heat removal in excess of 100% indicates that the heat exchanger not only
removed all of the heat generated by the devices but further cooled the air so
that the average air temperature leaving the rack is actually lower than that
entering the rack.
A given water temperature may be used only if the system that is supplying the
water is able to measure the room dew point and automatically adjust the water
temperature accordingly. Otherwise, the water temperature must be above the
maximum dew point that is allowed at that data center installation. Customers
should work with their Lenovo Sales Architects and Datacenter Infrastructure
Specialists for an exact sizing for their project.
Physical specifications
The following table lists the dimensions and weight of the rack cabinets.
Table 13. Physical specifications
Description | 42U Rack Cabinet | 48U Rack Cabinet |
---|
Cabinet dimensions
Height| 2011 mm (79.2 in)| 2277 mm (89.6 in)
Width (without outriggers)| 600 mm (23.6 in)| 600 mm (23.6 in)
Width (with outriggers)| 770 mm (30.3 in)| 770 mm (30.3 in)
Depth (without extensions)| 1200 mm (47.2 in)| 1200 mm (47.2 in)
Depth (with 1 extension)| 1380 mm (54.3 in)| 1380 mm (54.3 in)
Depth (with 2 extensions)| 1560 mm (61.4 in)| 1560 mm (61.4 in)
Packaging dimensions
Packaging height| 2205 mm (86.1 in)| 2472 mm (97.3 in)
Packaging width| 1100 mm (43.3 in)| 1100 mm (43.3 in)
Packaging depth| 1760 mm (69.3 in)| 1760 mm (69.3 in)
Weight
Empty (Front Door only)| 176 kg (388 lb)| 183 kg (403 lb)
Rear Door| 11 kg (24 lb)| 12 kg (26 lb)
Outriggers| 8 kg (18 lb)| 8 kg (18 lb)
Stabilizer| 7 kg (15 lb)| 7 kg (15 lb)
Empty Expansion Rack (without side panels)| 202 kg (445 lb)| 210
kg (463 lb)
Side Panels| 23 kg (51 lb)| 27 kg (60 lb)
Empty Primary Rack| 248 kg (547 lb)| 264 kg (582 lb)
Maximum Load (Dynamic and Static)| 1588 kg (3501 lb)| 1814 kg (3999 lb)
Packaging| 244 kg (538 lb)| 251 kg (553 lb)
Anchor brackets| 6 kg (13 lb)| 6 kg (13 lb)
Empty ship weight (with packaging)| 498 kg (1098 lb)| 521 kg
(1148 lb)
Full Load ship weight (with packaging)| 2086 kg (4599 lb)| 2335
kg (5148 lb)
Rear Door Heat Exchanger (empty)| 39 kg (86 lb)| 49 kg (108 lb)
Extension Kit| 16 kg (35 lb)| 18 kg (40 lb)
Maximum empty weight (with RDHX and extension)| 292 kg (644 lb)|
319 kg (703 lb)
Rear Door Heat Exchanger (filled)| 48 kg (106 lb)| 58 kg (128 lb)
Maximum deployed weight| 1845 kg (4068 lb)| 2087 kg (4601 lb)
The following image shows the location of the casters (wheels) in relation to the overall dimensions of the rack cabinet.
Operating environment
The Heavy Duty Rack Cabinets have the following operating environment
requirements:
RDHX water requirements
The water requirements for the Rear Door Heat Exchanger is as follows:
-
Water Temperature:
Above dewpoint
18°C / 64.4°F for ASHRAE Class 1 Environment
22°C / 71.6°F for ASHRAE Class 2 Environment -
Water volume: 9 liters (2.4 gallons)
-
Maximum pressure: 689.66 kPa (20psi) / 6.9 bars
-
Minimum water flow rate: 22.7 liters (6 gallons) per minute
-
Maximum water flow rate: 56.8 liters (15 gallons) per minute
-
Water connections: 3/4 quick connect
Note: The water required to initially fill the system side cooling loop
must be reasonably clean, bacteriafree water (<100 CFU/ml) such as de-
mineralized water, reverse osmosis water, de-ionized water, or distilled
water. The water must be treated with anti-biological and anti-corrosion
measures. The water cannot originate from the primary chilled-water system for
the building but must be supplied as part of a secondary, closed-loop system.
Important: Do not use glycol solutions, because they can adversely affect
the cooling performance of the heat exchanger
Tilt, shock and vibration
The rack cabinets have the following tilt, vibration and shock limits:
-
Tilt:
42U cabinet: 12.5 degrees
48U cabinet: 10 degrees -
Vibration: 0.8 G rms at 2 Hz to 200 Hz for 15 minutes
-
Shock: See the following table
Table 14. Shock data for 42U and 48U cabinets (Guided Platen Shock)
Number of drops| Free-fall drop height| Velocity change|
Duration
---|---|---|---
10| 40 mm (1.5 inches)| 1020 mm/sec (40 in/sec)| 2-3 ms
2| 70 mm (2.75 inches)| 1400 mm/sec (55 in/sec)| 2-3 ms
For additional information, see the Specifications section of the Setup Guide
for the rack cabinet, available from the Lenovo ThinkSystem Information
Center, https://thinksystem.lenovofiles.com/help/index.jsp
Regulatory compliance
The Heavy Duty Rack Cabinets conform to the following international standards:
- UL 2416
- China VOC (GB 30981-2020)
Warranty
The Heavy Duty Rack Cabinets have a 3 year warranty:
- Lenovo ThinkSystem 42U Heavy Duty Rack Cabinet (7D6D) – 3 year warranty
- Lenovo ThinkSystem 48U Heavy Duty Rack Cabinet (7D6E) – 3 year warranty
- Lenovo EveryScale Heavy Duty Rack Cabinet (1410) – 3 year warranty
The standard warranty terms are customer-replaceable unit (CRU) and onsite
(for field-replaceable units FRUs only) with standard call center support
during normal business hours and 9×5 Next Business Day Parts Delivered.
Lenovo’s additional support services provide a sophisticated, unified support
structure for your data center, with an experience consistently ranked number
one in customer satisfaction worldwide. Available offerings include:
Premier Support
Premier Support provides a Lenovo-owned customer experience and delivers
direct access to technicians skilled in hardware, software, and advanced
troubleshooting, in addition to the following:
- Direct technician-to-technician access through a dedicated phone line
- 24x7x365 remote support
- Single point of contact service
- End to end case management
- Third-party collaborative software support
- Online case tools and live chat support
- On-demand remote system analysis
Warranty Upgrade (Preconfigured Support)
Services are available to meet the on-site response time targets that match
the criticality of your systems.
- 3, 4, or 5 years of service coverage
- 1-year or 2-year post-warranty extensions
- Foundation Service: 9×5 service coverage with next business day onsite response
- Essential Service: 24×7 service coverage with 4-hour onsite response or 24-hour committed repair (available only in select markets)
- Advanced Service: 24×7 service coverage with 2-hour onsite response or 6-hour committed repair (available only in select markets)
Managed Services
Lenovo Managed Services provides continuous 24×7 remote monitoring (plus 24×7
call center availability) and proactive management of your data center using
state-of-the-art tools, systems, and practices by a team of highly skilled and
experienced Lenovo services professionals.
Quarterly reviews check error logs, verify firmware & OS device driver levels,
and software as needed. We’ll also maintain records of latest patches,
critical updates, and firmware levels, to ensure you systems are providing
business value through optimized performance.
Technical Account Management (TAM)
A Lenovo Technical Account Manager helps you optimize the operation of your
data center based on a deep understanding of your business. You gain direct
access to your Lenovo TAM, who serves as your single point of contact to
expedite service requests, provide status updates, and furnish reports to
track incidents over time. In addition, your TAM will help proactively make
service recommendations and manage your service relationship with Lenovo to
make certain your needs are met.
Enterprise Server Software Support
Enterprise Software Support is an additional support service providing
customers with software support on Microsoft, Red Hat, SUSE, and VMware
applications and systems. Around the clock availability for critical problems
plus unlimited calls and incidents helps customers address challenges fast,
without incremental costs. Support staff can answer troubleshooting and
diagnostic questions, address product comparability and interoperability
issues, isolate causes of problems, report defects to software vendors, and
more.
Health Check
Having a trusted partner who can perform regular and detailed health checks is
central to maintaining efficiency and ensuring that your systems and business
are always running at their best. Health Check supports Lenovo-branded server,
storage, and networking devices, as well as select Lenovo-supported products
from other vendors that are sold by Lenovo or a Lenovo-Authorized Reseller.
Examples of region-specific warranty terms are second or longer business day
parts delivery or parts-only base warranty.
If warranty terms and conditions include onsite labor for repair or
replacement of parts, Lenovo will dispatch a service technician to the
customer site to perform the replacement. Onsite labor under base warranty is
limited to labor for replacement of parts that have been determined to be
field-replaceable units (FRUs).
Parts that are determined to be customer-replaceable units (CRUs) do not
include onsite labor under base warranty.
If warranty terms include parts-only base warranty, Lenovo is responsible for
delivering only replacement parts that are under base warranty (including
FRUs) that will be sent to a requested location for self-service. Parts-only
service does not include a service technician being dispatched onsite. Parts
must be changed at customer’s own cost and labor and defective parts must be
returned following the instructions supplied with the spare parts.
Lenovo Service offerings are region-specific. Not all preconfigured support
and upgrade options are available in every region. For information about
Lenovo service upgrade offerings that are available in your region, refer to
the following resources:
- Service part numbers in Lenovo Data Center Solution Configurator (DCSC): http://dcsc.lenovo.com/#/services
- Lenovo Services Availability Locator http://lenovolocator.com/
For service definitions, region-specific details, and service limitations,
please refer to the following documents:
Lenovo Statement of Limited Warranty for Infrastructure Solutions Group (ISG)
Servers and System Storage
http://pcsupport.lenovo.com/us/en/solutions/ht503310
Lenovo Data Center Services Agreement
http://support.lenovo.com/us/en/solutions/ht116628
Table 15. Warranty upgrades
Description | Part numbers |
---|---|
Standard support | Premier support |
Lenovo ThinkSystem 42U Heavy Duty Rack Cabinet (7D6D)
Foundation Service w/Next Business Day Response, 3Yr| 5WS7A92564| 5WS7A92614
Foundation Service w/Next Business Day Response, 4Yr| 5WS7A92566| 5WS7A92616
Foundation Service w/Next Business Day Response, 5Yr| 5WS7A92568| 5WS7A92618
Essential Service w/24×7 4Hr Response, 3Yr| 5WS7A92579| 5WS7A92629
Essential Service w/24×7 4Hr Response, 4Yr| 5WS7A92581| 5WS7A92631
Essential Service w/24×7 4Hr Response, 5Yr| 5WS7A92583| 5WS7A92633
Advanced Service w/24×7 2Hr Response, 3Yr| 5WS7A92594| 5WS7A92644
Advanced Service w/24×7 2Hr Response, 4Yr| 5WS7A92596| 5WS7A92646
Advanced Service w/24×7 2Hr Response, 5Yr| 5WS7A92598| 5WS7A92648
Lenovo ThinkSystem 48U Heavy Duty Rack Cabinet (7D6E)
Foundation Service w/Next Business Day Response, 3Yr| 5WS7A92664| 5WS7A92714
Foundation Service w/Next Business Day Response, 4Yr| 5WS7A92666| 5WS7A92716
Foundation Service w/Next Business Day Response, 5Yr| 5WS7A92668| 5WS7A92718
Essential Service w/24×7 4Hr Response, 3Yr| 5WS7A92679| 5WS7A92729
Essential Service w/24×7 4Hr Response, 4Yr| 5WS7A92681| 5WS7A92731
Essential Service w/24×7 4Hr Response, 5Yr| 5WS7A92683| 5WS7A92733
Advanced Service w/24×7 2Hr Response, 3Yr| 5WS7A92694| 5WS7A92744
Advanced Service w/24×7 2Hr Response, 4Yr| 5WS7A92696| 5WS7A92746
Advanced Service w/24×7 2Hr Response, 5Yr| 5WS7A92698| 5WS7A92748
Lenovo EveryScale 42U Heavy Duty Rack Cabinet (1410-O42, -P42)
Foundation Service w/Next Business Day Response, 3Yr| 5WS7A92764| 5WS7A92814
Foundation Service w/Next Business Day Response, 4Yr| 5WS7A92766| 5WS7A92816
Foundation Service w/Next Business Day Response, 5Yr| 5WS7A92768| 5WS7A92818
Essential Service w/24×7 4Hr Response, 3Yr| 5WS7A92779| 5WS7A92829
Essential Service w/24×7 4Hr Response, 4Yr| 5WS7A92781| 5WS7A92831
Essential Service w/24×7 4Hr Response, 5Yr| 5WS7A92783| 5WS7A92833
Advanced Service w/24×7 2Hr Response, 3Yr| 5WS7A92794| 5WS7A92844
Advanced Service w/24×7 2Hr Response, 4Yr| 5WS7A92796| 5WS7A92846
Advanced Service w/24×7 2Hr Response, 5Yr| 5WS7A92798| 5WS7A92848
Lenovo EveryScale 48U Heavy Duty Rack Cabinet (1410-O48, -P48)
Foundation Service w/Next Business Day Response, 3Yr| 5WS7A92864| 5WS7A92914
Foundation Service w/Next Business Day Response, 4Yr| 5WS7A92866| 5WS7A92916
Foundation Service w/Next Business Day Response, 5Yr| 5WS7A92868| 5WS7A92918
Essential Service w/24×7 4Hr Response, 3Yr| 5WS7A92879| 5WS7A92929
Essential Service w/24×7 4Hr Response, 4Yr| 5WS7A92881| 5WS7A92931
Essential Service w/24×7 4Hr Response, 5Yr| 5WS7A92883| 5WS7A92933
Advanced Service w/24×7 2Hr Response, 3Yr| 5WS7A92894| 5WS7A92944
Description| Part numbers
---|---
Standard support| Premier support
Advanced Service w/24×7 2Hr Response, 4Yr| 5WS7A92896| 5WS7A92946
Advanced Service w/24×7 2Hr Response, 5Yr| 5WS7A92898| 5WS7A92948
Services
Lenovo Services is a dedicated partner to your success. Our goal is to reduce
your capital outlays, mitigate your IT risks, and accelerate your time to
productivity.
Note: Some service options may not be available in all markets or
regions. For more information, go to https://www.lenovo.com/services. For
information about Lenovo service upgrade offerings that are available in your
region, contact your local Lenovo sales representative or business partner.
Here’s a more in-depth look at what we can do for you:
-
Asset Recovery Services
Asset Recovery Services (ARS) helps customers recover the maximum value from their end-of-life equipment in a cost-effective and secure way. On top of simplifying the transition from old to new equipment, ARS mitigates environmental and data security risks associated with data center equipment disposal. Lenovo ARS is a cash-back solution for equipment based on its remaining market value, yielding maximum value from aging assets and lowering total cost of ownership for your customers. For more information, see the ARS page, https://lenovopress.com/lp1266-reduce-ewaste-and-grow-your-bottom-line- with-lenovo-ars. -
Assessment Services
An Assessment helps solve your IT challenges through an onsite, multi-day session with a Lenovo technology expert. We perform a tools-based assessment which provides a comprehensive and thorough review of a company’s environment and technology systems. In addition to the technology based functional requirements, the consultant also discusses and records the non-functional business requirements, challenges, and constraints. Assessments help organizations like yours, no matter how large or small, get a better return on your IT investment and overcome challenges in the ever-changing technology landscape. -
Design Services
Professional Services consultants perform infrastructure design and implementation planning to support your strategy. The high-level architectures provided by the assessment service are turned into low level designs and wiring diagrams, which are reviewed and approved prior to implementation. The implementation plan will demonstrate an outcome-based proposal to provide business capabilities through infrastructure with a risk-mitigated project plan. -
Basic Hardware Installation
Lenovo experts can seamlessly manage the physical installation of your server, storage, or networking hardware. Working at a time convenient for you (business hours or off shift), the technician will unpack and inspect the systems on your site, install options, mount in a rack cabinet, connect to power and network, check and update firmware to the latest levels, verify operation, and dispose of the packaging, allowing your team to focus on other priorities. -
Deployment Services
When investing in new IT infrastructures, you need to ensure your business will see quick time to value with little to no disruption. Lenovo deployments are designed by development and engineering teams who know our Products & Solutions better than anyone else, and our technicians own the process from delivery to completion. Lenovo will conduct remote preparation and planning, configure & integrate systems, validate systems, verify and update appliance firmware, train on administrative tasks, and provide post-deployment documentation. Customer’s IT teams leverage our skills to enable IT staff to transform with higher level roles and tasks. -
Integration, Migration, and Expansion Services
Move existing physical & virtual workloads easily, or determine technical requirements to support increased workloads while maximizing performance. Includes tuning, validation, and documenting ongoing run processes. Leverage migration assessment planning documents to perform necessary migrations.
Lenovo Financial Services
Lenovo Financial Services reinforces Lenovo’s commitment to deliver pioneering
products and services that are recognized for their quality, excellence, and
trustworthiness. Lenovo Financial Services offers financing solutions and
services that complement your technology solution anywhere in the world.
We are dedicated to delivering a positive finance experience for customers
like you who want to maximize your purchase power by obtaining the technology
you need today, protect against technology obsolescence, and preserve your
capital for other uses.
We work with businesses, non-profit organizations, governments and educational
institutions to finance their entire technology solution. We focus on making
it easy to do business with us. Our highly experienced team of finance
professionals operates in a work culture that emphasizes the importance of
providing outstanding customer service. Our systems, processes and flexible
policies support our goal of providing customers with a positive experience.
We finance your entire solution. Unlike others, we allow you to bundle
everything you need from hardware and software to service contracts,
installation costs, training fees, and sales tax. If you decide weeks or
months later to add to your solution, we can consolidate everything into a
single invoice.
Our Premier Client services provide large accounts with special handling
services to ensure these complex transactions are serviced properly. As a
premier client, you have a dedicated finance specialist who manages your
account through its life, from first invoice through asset return or purchase.
This specialist develops an in-depth understanding of your invoice and payment
requirements. For you, this dedication provides a high-quality, easy, and
positive financing experience.
For your region-specific offers, please ask your Lenovo sales representative
or your technology provider about the use of Lenovo Financial Services. For
more information, see the following Lenovo website:
https://www.lenovo.com/us/en/landingpage/lenovo-financial-services/
Related publications and links
For more information, see these resources:
-
Lenovo Press Rack Cabinet Reference:
https://lenovopress.com/lp0658-lenovo-rack-cabinet-reference -
Heavy Duty Rack Cabinets product publications
https://thinksystem.lenovofiles.com/help/topic/hdc_rackcabinet/ic_introduction.html
User Guide
Unpacking Instructions -
Rear Door Heat eXchanger V2 Installation and Maintenance Guide
Lenovo Hardware Installation & Removal Videos on the Heavy Duty Rack Cabinets:
https://www.youtube.com/playlist?list=PLYV5R7hVcs-DOG7dnH9Zxy67Q3dez4ZsM -
LeSI product page:
https://www.lenovo.com/us/en/data-center/servers/high-density/Lenovo- ScalableInfrastructure/p/WMD00000276 -
DCSC configurator:
https://dcsc.lenovo.com/ -
x-config configurator:
https://lesc.lenovo.com/products/hardware/configurator/worldwide/bhui/asit/x-config.jnlp
Related product families
Product families related to this document are the following:
Rack Cabinets
Notices
Lenovo may not offer the products, services, or features discussed in this
document in all countries. Consult your local Lenovo representative for
information on the products and services currently available in your area. Any
reference to a Lenovo product, program, or service is not intended to state or
imply that only that Lenovo product, program, or service may be used. Any
functionally equivalent product, program, or service that does not infringe
any Lenovo intellectual property right may be used instead. However, it is the
user’s responsibility to evaluate and verify the operation of any other
product, program, or service. Lenovo may have patents or pending patent
applications covering subject matter described in this document. The
furnishing of this document does not give you any license to these patents.
You can send license inquiries, in writing, to:
Lenovo (United States), Inc.
8001 Development Drive
Morrisville, NC 27560
U.S.A.
Attention: Lenovo Director of Licensing
LENOVO PROVIDES THIS PUBLICATION ”AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF
NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some
jurisdictions do not allow disclaimer of express or implied warranties in
certain transactions, therefore, this statement may not apply to you. This
information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. Lenovo may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
The products described in this document are not intended for use in
implantation or other life support applications where malfunction may result
in injury or death to persons. The information contained in this document does
not affect or change Lenovo product specifications or warranties. Nothing in
this document shall operate as an express or implied license or indemnity
under the intellectual property rights of Lenovo or third parties. All
information contained in this document was obtained in specific environments
and is presented as an illustration. The result obtained in other operating
environments may vary. Lenovo may use or distribute any of the information you
supply in any way it believes appropriate without incurring any obligation to
you.
Any references in this publication to non-Lenovo Web sites are provided for
convenience only and do not in any manner serve as an endorsement of those Web
sites. The materials at those Web sites are not part of the materials for this
Lenovo product, and use of those Web sites is at your own risk. Any
performance data contained herein was determined in a controlled environment.
Therefore, the result obtained in other operating environments may vary
significantly. Some measurements may have been made on development-level
systems and there is no guarantee that these measurements will be the same on
generally available systems. Furthermore, some measurements may have been
estimated through extrapolation. Actual results may vary. Users of this
document should verify the applicable data for their specific environment.
© Copyright Lenovo 2023. All rights reserved.
This document, LP1498, was created or updated on July 18, 2023.
Send us your comments in one of the following ways:
Use the online Contact us review form found at:
https://lenovopress.lenovo.com/LP1498
Send your comments in an e-mail to:
comments@lenovopress.com
This document is available online at https://lenovopress.lenovo.com/LP1498.
Trademarks
Lenovo and the Lenovo logo are trademarks or registered trademarks of Lenovo
in the United States, other countries, or both. A current list of Lenovo
trademarks is available on the Web at
https://www.lenovo.com/us/en/legal/copytrade/.
The following terms are trademarks of Lenovo in the United States, other
countries, or both:
Lenovo® Lenovo Neptune® Lenovo Services System x® ThinkSystem®
The following terms are trademarks of other companies:
Microsoft® is a trademark of Microsoft Corporation in the United States, other
countries, or both. Other company, product, or service names may be trademarks
or service marks of others.
Lenovo 42U and 48U Heavy Duty Rack Cabinets
References
- DCSC - Data Center Solution Configurator
- Services Availability Locator
- Lenovo Statement of Limited Warranty for Data Center Group (DCG) Servers, System Storage and Networking - Lenovo Support US
- Lenovo Infrastructure Solutions Group Services Agreement - Lenovo Support US
- DCSC - Data Center Solution Configurator
- Lenovo Rack Cabinet Reference > Lenovo Press
- Lenovo EveryScale (formerly Lenovo Scalable Infrastructure or LeSI) Product Guide > Lenovo Press
- Lenovo 42U and 48U Heavy Duty Rack Cabinets Product Guide > Lenovo Press
- Rack Cabinets > Lenovo Press
- Lenovo System x and Cluster Solutions Configurator (x-config)
- Lenovo Documentation
- ThinkSystem Heavy Duty Full Depth Rack Cabinets | ThinkSystem Heavy Duty Rack Cabinets | Lenovo Docs
- Lenovo Official US Site | Laptops, PCs, Tablets & Servers | Lenovo US
- Lenovo Scalable Infrastructure | Lenovo US
- Copyright and Trademark Information | Lenovo US | Lenovo US
- UI30026 | Vertiv™ Geist™ UPDU, Universal Power Distribution Unit
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>