BAXI HP40 Air Source Heat Pump User Guide

BAXI HP40 Air Source Heat Pump

Product Information

Specifications:

• Product: Baxi Air Source Heat Pump HP40
• Manufacturer: Baxi
• Warranty: 2-year standard warranty, extendable to 5 years

Product Usage Instructions

About Baxi:
Baxi has been manufacturing in the UK since 1866, delivering reliable products and services. The company is committed to sustainability and aims to be carbon neutral.

Operating Your Air Source Heat Pump:
Your installer will guide you on using the air source heat pump controller. Keep the detailed user guide for reference. The controller features buttons for MENU, ON/OFF, OK, BACK, and UNLOCK for navigation and control.
For more information on living with your ASHP, visit baxi.co.uk/living-with- your-ASHP.

Important Information about Warranty:
The Baxi HP40 comes with a standard 2-year warranty, extendable to 5 years. Ensure the warranty terms are met to maintain the extended coverage. Visit baxi.co.uk/ASHPWarranty for full terms and conditions.

All About Benchmark:
After installation, the installer must complete the Benchmark commissioning checklist either digitally or in the ASHP Installation and Service Manual. Benchmark ensures proper installation, product demonstration, and high-quality service.

FAQ:

• What is the warranty period for the Baxi HP40 Air Source Heat Pump?
  The standard warranty period is 2 years, but it can be extended to 5 years by following specific steps detailed in the warranty information.

• Where can I find more information about Baxi’s sustainability targets?
  You can read more about Baxi’s sustainability targets and values on their website or by contacting their customer support.

Welcome to Baxi
Your installer will have shown you how to use your air source heat pump (ASHP), so keep this short guide handy as a reminder.

About Baxi
Baxi is proud to have been manufacturing in the UK since 1866. We are passionate about delivering reliable products and responsive services to our customers.

Our sustainability pledge
Future generations will judge us by our actions. We pledge to be carbon neutral in all our operations and to lead the phase-out of carbon-intensive heating by ensuring every product we make will work with low-carbon energy.

Read more about our sustainability targets and values.

Operating your air source heat pump

Your installer will show you how your air source heat pump controller works and demonstrate its features. A more detailed user guide comes with your ASHP, which we suggest you keep in a safe place in case you need to refer to it in the future.

1. MENU: Enter the menu structure from the home page.
2. BACK: Come back to the upper level.
3. ON / OFF: Turn on or off operation mode in the menu structure.
4. UNLOCK: Long press for unlocking/locking the controller.
5. OK: Go to the next step when programming a schedule in the menu structure / confirm a selection / enter a submenu in the menu structure.
6. Navigate the cursor on the display / navigate in the menu structure / adjust the settings.

For more information on living with your ASHP, visit baxi.co.uk/living-with- your-ASHP.

Important information about your warranty

Please read the following pages very carefully as they contain key information about your warranty. Your Baxi HP40 Air Source Heat Pump comes with a 2-year warranty as standard.

There is an extended 5-year parts and labour warranty* available, for this to be redeemable please make sure the following steps have been completed.

1. The magnetic filter that comes with your ASHP must be installed. If it is not installed or is removed, your warranty will revert to two years.
2. Your installer has arranged for your ASHP to be commissioned correctly*.
3. Ensure your installer has completed the Benchmark checklist. We recommend this is done digitally using the Benchmark app.
4. Your installer must register your warranty within 30 days of commissioning. Your warranty will start on the date your ASHP was commissioned.
5. Your ASHP and its filter must be serviced annually within 60 days of the anniversary of the commissioning date. This must be done by the procedure set out in the installation and maintenance manual.

It is your responsibility as the appliance owner to ensure that the requirements of the warranty terms and conditions are met.

• Terms and conditions apply. In the event of non-compliance, your warranty will revert to a standard 2 years. For full terms and conditions, please visit:

baxi.co.uk/ASHPWarranty

Baxi.ie/ASHPWarranty

All about Benchmark

When the installer has finished installing your product, they must complete the Benchmark commissioning checklist. We recommend they use the digital Benchmark app as this provides a record that cannot be lost. You can also use the app to see the history of your installation and servicing.
If this isn’t possible, they must fill out the Benchmark checklist at the back of the ASHP Installation and Service Manual. Benchmark provides you with evidence that:

• The installer is competent, qualified and committed to providing high-quality service
• The installer works to the Benchmark Code of Practice
• The product has been installed correctly
• The installer has given you a demonstration of the product and how it works and the handover is complete
• Whether your installer uses the Benchmark app or fills in the paper copy, we may ask to see it if you need to call us out under warranty.

To find out more about Benchmark visit benchmark.org.uk

Learn more about our Benchmark commitment in the Republic of Ireland: baxi.ie/ASHPbenchmark

Helpful advice
If you experience an issue with your ASHP

• Please contact your installer in the first instance – your installer’s contact details are on the rear of this guide
• Your installer will establish if we need to support with one of our team of dedicated experts and book this with us on your behalf

For full T&Cs on what the warranty covers please visit:

• Baxi.ie/ASHPWarranty
• baxi.co.uk/ASHPWarranty

Getting your air source heat pump serviced

Four good reasons to arrange a service

• Warranty
  Failure to have your ASHP serviced every year will invalidate your warranty.

• Safety
  Your installer will check it is working safely, for your peace of mind.

• Efficiency
  An annual service helps your ASHP to work more efficiently and keep your heating bills down.

• Reliability
  Reduces the risk of breakdowns and increases reliability.

Your handy checklist
We want to make it as easy as possible for you to get your five-year warranty. Tick off the jobs as they are completed. We’ve even added space for any notes or reminders.

Commissioning date:
Remember to book your annual service each year.

Add the commissioning date here:

Getting the most from your heating system

Even if you have a completely new central heating system, your installer must clean and treat your system with chemicals and fit a magnetic filter. At each annual service, they will check the water in the system, to make sure there is no build-up of sludge and debris.

Protect your central heating system

• Power flushing – a power flush is a cleaning process that removes sludge, rust and debris from the pipes and radiators in your heating system.
• Inhibitor – once the heating system has been cleaned, it should be treated with an inhibitor to protect it and prevent further corrosion.
• Magnetic filter – will collect magnetic debris in the system water.
• Limescale prevention – in hard water areas, a scale prevention device on the mains water will ensure limescale does not build up in your heating system.

What is sludge?
Corrosion occurs naturally when metal and water meet. If left untreated in your heating system, corrosion can form into black iron-oxide sludge (Magnetite) and other debris. This can build up in your heating system causing:

• Damage to your ASHP
• Damage to radiators that could cause leaks
• Damage to radiator valves
• Blocked pipework in the central heating system.

Why you need a magnetic filter
A magnetic filter will attract the magnetic debris in the system water, helping to protect it from sludge.
Note: Your warranty does not cover damage to your ASHP caused by sludge.

baxi.co.uk/ASHPenquiries
Baxi, Brooks House, Coventry Road, Warwick CV34 4LL
baxi.co.uk

baxi.ie/products/domestic-products/ASHP
Baxi, Unit F5/F6 Calmount Park, Calmount Road, Ballymount D12 Y923
baxi.ie

This brochure is printed on paper sourced from well-managed forests and other controlled sources. This brochure is printed using vegetable-based inks. Please recycle this brochure when you have finished with it.

Baxi’s policy is one of continual improvement and development. The right to change specification and appearance without prior notice is reserved. The reproduction of colours is as accurate as photographic and printing processes allow. The consumer’s statutory rights are not affected.

References

• Baxi Boilers | Baxi
• ASHP Enquiries
• ASHP Warranty
• baxi.co.uk/living-with-your-ASHP
• Baxi Ireland | Boilers, Cylinders, Water Heaters
• Air Source Heat Pump In-Warranty Repairs
• Air Source Heat Pumps
• Home — Benchmark

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