SAMSUNG QH43C Digital Signage Flat Panel User Guide
- June 17, 2024
- Samsung
Table of Contents
SAMSUNG QH43C Digital Signage Flat Panel
Important Information
- The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
- Download the user manual from the following Samsung Website for further details. http://www.samsung.com/displaysolutions
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Checking the Components
Quick Setup Guide| Warranty card
(Not available in some locations)| Regulatory guide
---|---|---
Power cord| Batteries (AAA x 2)
(Not available in some locations)| Remote Control
RS232C adapter| |
Contact the vendor where you purchased the product if any components are
missing.
Components may not be supported depending on the model or geographical area.
Parts
-
Remote sensor
Press a button on the remote control pointing at the sensor on the front of the product to perform the corresponding function.- Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled.
-
Panel Key
-
Power indicator
-
Power button
Turns the product on or off.
Troubleshooting Guide
| Issues | Solutions |
|---|---|
| The screen keeps switching on and off. | Check that the cable between the |
product and the PC is connected correctly.
Not Optimum Mode is displayed.| This message is displayed when a signal from
the graphics card exceeds the product’s maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and
frequency according to the product specifications.
Specifications
| Model Name | QH43C | QH50C |
|---|---|---|
| Panel | Size | 107.9 cm |
| Display area | 941.184 mm (H) x | |
| 529.416 mm (V) | 1095.84 mm (H) x |
616.41 mm (V)
Model Name| QH55C| QH65C
Panel| Size| 138.7 cm| 163.9 cm
Display area| 1209.6 mm (H) x
680.4 mm (V)| 1428.48 mm (H) x
803.52 mm (V)
Model Name| QH75C
Panel| Size| 189.3 cm
Display area| 1650.24 mm (H) x 928.26 mm (V)
Power Supply| AC100-240V~ 50/60Hz
Refer to the label at the back of the product as the standard voltage can vary
in different countries.
Environmental considerations| Operating| Temperature: 0 °C to 40 °C (32 °F to
104 °F)
Humidity: 10% to 80%, non-condensing
Storage| Temperature: -20 °C to 45 °C (-4 °F to 113 °F)
Humidity: 5% to 95%, non-condensing
- To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (10/100 Mbps)
- Shielded Twisted Pair
- This device is a Class B digital apparatus.
- For detailed device specifications, visit the Samsung website.
RoHS
Equipment name
QH43C / QH50C / QH55C / QH65C / QH75C Type designation (Type)
Unit
|
Restricted substances and its chemical symbols
---|---
Lead (Pb)
|
Mercury (Hg)
|
Cadmium (Cd)
|
Hexavalent chromium (Cr+6)
|
Polybrominated biphenyls
(PBB)
|
Polybrominated diphenyl ethers (PBDE)
|
—
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
—
|
O
|
O
|
O
|
O
|
O
|
—
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
O
|
—
|
O
|
O
|
O
|
O
|
O
Note 1: 〝O〞 indicates that the percentage content of the restricted substance does not exceed the percentage of reference value of presence.
Note 2: The 〝－〞 indicates that the restricted substance corresponds to the exemption.
Wall Mount Kit Specifications
1 Model Name|
QH43C
|
QH50C QH55C
|
QH65C
|
QH75C
---|---|---|---|---
2 VESA screw hole specs (A * B) in millimeters| 200 x 200| 400 x 300|
400 x 400
3 C|
12 – 14 mm
4 Standard Screw|
M8
5 Quantity|
4
Contact SAMSUNG WORLD WIDE
Website: www.samsung.com
| Country/Region | Customer Care Centre |
|---|---|
| ALGERIA | 0800 100 001 |
| AUSTRALIA | 1300 362 603 |
| BAHRAIN | 8000-GSAM (8000-4726) |
| BANGLADESH | 08000-300-300 (Toll free) |
09612-300-300
CAMBODIA| 1800-20-3232 (Toll free)
CAMEROON| 67095 0077
COTE D’ IVOIRE| 8000 0077
EGYPT| 08000-7267864
16580
WhatsApp 010 000 16580
GHANA| 0800 100 077
HONG KONG| 3698 4698 (All Product)
3698 4688 (B2B)
3698 4633 (eStore)
INDIA| 1800 5 SAMSUNG (1800 5 7267864) (Toll-Free)
1800 40 SAMSUNG (1800 40 7267864)(Toll-Free)
INDONESIA| 021-5699-7777
0800-112-8888 (All Product, Toll Free) 0800-112-7777 (All Product, Toll Free)
IRAN| 021-8255
IRAQ| 80010080
WhatsApp +962-79-777-7421
ISRAEL| *6963
Country/Region| Customer Care Centre
---|---
JORDAN| 0800-22273
06-577-7444
WhatsApp +962-79-777-7421
KENYA| 0800 545 545
KUWAIT| 183-CALL (183-2255)
LAOS| +856-214-17333
LEBANON| 1598
WhatsApp +962-79-777-7421
MACAU| 0800 333
MALAYSIA| 1800-88-9999
+603-7713 7420 (Overseas contact)
MAURITIUS| 800 5050
MOROCCO| 080 100 22 55
MOZAMBIQUE| 84 726 7864
MYANMAR| +95-1-2399-888
NAMIBIA| 08 197 267 864
NEPAL| 16600172667 (Toll Free for NTC Only) 9801572667 (Toll Free for Ncell
users)
NEW ZEALAND| 0800 726 786 (All Product)
NIGERIA| 0800 726 7864
OMAN| 800-SAM CS (800-72627)
PAKISTAN| 0800-Samsung (7267864)
PALESTINE| 1800-792447
Country/Region| Customer Care Centre
---|---
PHILIPPINES| 1-800-10-7267864 [PLDT – Toll Free] 1-800-8-7267864 [Globe – Toll
Free] 84222111 [Landline]
QATAR| 800-CALL (800-2255)
REUNION| 0262 50 88 80
SAUDI ARABIA| 8002474357 (08:00 ~ 20:00 HELP) From
Inside Saudi Arabia
+966112614718 From outside Saudi Arabia (Call charges may be applied)
Digital services (24/7 HELP)
SENEGAL| 200 077
SINGAPORE| 1800 7267864 | 1800-SAMSUNG
SOUTH AFRICA| 0860 SAMSUNG (726 7864)
SRI LANKA| 011 SAMSUNG (011 7267864)
SUDAN| 1969
TAIWAN| 0800-32-9999
0809-00-5237 (B2B / Dealer)
TANZANIA| 0800 780 089
THAILAND
| Hotline no : 1282
1800-29-3232 (Toll free for all product)
TUNISIA| 80 100 012
U.A.E| 800-SAMSUNG (800 – 726 7864)
UGANDA| 0800 300 300
VIETNAM| Toll free numbers:
_ 1800 588 889 (All Product)
Hotline: (028)73056888