acer CP514-1H Chromebook Lifecycle Extension User Guide

acer CP514-1H Chromebook Lifecycle Extension

Self-Repair

This chapter highlights the limited self-repair capabilities of the product.
Before performing self-repair, familiarize yourself with the Safety Guidelines and Recommended Equipment sections first as described in the chapter “Disassembly Procedures”.
Depending on the model, the following key components are eligible for self- repair (if applicable);

• Battery pack
• HDD / SSD module
• DIMM module(s)
• WLAN module
• LTE module

If a particular key component is listed and thus would be eligible for self- repair, but is not described in the “Disassembly Procedures” section, then this component is either not present on the respective model, or it is present but embedded on the motherboard and therefore not eligible for self-repair.

NOTE
Do not attempt to replace other components than those listed above.
NOTE
For replacement parts, always use only Acer-certified components to safeguard the quality, optimum system performance, stability and reliability of the product.
NOTE
Any damage to the product that occurs during self-repair, or which has occurred as a result of a careless or unsuccessful self-repair attempt, is not covered by the standard product warranty.

Disassembly Procedures
Please refer to the chapter “Disassembly Procedures” for step-by-step disassembly instructions.

System BIOS & Driver Updates

Visit http://www.acer.com/support to discover the available system BIOS and Drivers for this product. After selecting the desired country/language, either enter the model name or product serial number or select the product from the list of suggested models to get access to product-specific software and documentation.

To update the system BIOS

• Download the desired system BIOS version from the website
• Unzip the downloaded file to your computer
• Double-click the extracted file to initiate the update process
• The update process itself is fully automated and its progress is visualized through a progress indicator
• A visual notification is shown when the update is complete

NOTE
Upgrading the system BIOS incorrectly, or intermittence of the system BIOS update process could harm the product.
NOTE
System BIOS upgrades or downgrades, if not performed by an Acer Service Center or Authorized Service Partner, are at their own risk.

To update Drivers:
Run Windows Update to get the latest drivers from Acer:

• Select the Start button
• Go to Settings > Update & Security > Windows Update
• Available Drivers will automatically be listed on the screen. Press Download to start the download of the respective driver
• Installation of the driver will start automatically once the download is completed

Software Recovery

This product has embedded software recovery tools that can be used to either perform a partial or full software recovery, but also to create a Factory Default recovery media.
For more information about the software recovery options, how to perform a software recovery or how to create a Factory Default recovery media, please refer to the chapter “Recovery” which is available in the User Manual of the product.

NOTE
In the event of not being able to create a Factory Default recovery media, it is possible to obtain a copy of the recovery media through Acer Customer Service (http://www.acer.com/support)

Disassembly Procedures

Safety Guidelines
This chapter contains step-by-step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal. By performing any of these procedures you acknowledge that any remaining warranty applicable to your computer will be voided. Before you start any of the procedures in this chapter, make sure to read the following safety guidelines and the respective instructions within the chapter.

CAUTION!

• Turn off your computer and disconnect all power sources before opening the computer cover or panels.
• To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
• Take off any metal objects on your arms or fingers such as bracelets, rings or watches and make sure your hands are completely dry. Even if your unit is unplugged, there may still be some remaining electric charge.
• If a component does not come out easily, do not forcefully remove it. Instead, check that you are removing it correctly and that no wires or other parts are in the way.
• When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you disconnect the cable.

Recommended Equipment
The following equipment is recommended to do the following maintenance procedures:

• Wrist grounding strap and conductive mat
• Flat screwdriver
• Philips screwdriver
• Polydrive screwdriver
• Plastic tweezers
• Flat plastic pry

WEEE Annex VII Component
These components are classified as requiring selective treatment:

• Battery pack
• SSD module
• WLAN module
• Touchpad module
• Mainboard
• USB board
• LCD panel

Pre-disassembly Instructions
Do the following before starting any maintenance procedures:

1. Place the system on a stable work surface.
2. Remove the power adapter from the USB Type-C port (A or B) as shown in Figure 1-1 or Figure 1-2.
3. Remove all cables from the system.
4. Remove the microSD card from the microSD card slot (C) (Figure 1-2).

NOTE
Make sure the system is completely powered off.

Base Cover Removal

1. Remove ten (10) screws from the base cover (Figure 1-3).

2. Carefully pry up the base cover starting from the upper side to release the latches.
   Then continue releasing the remaining latches on the left, right, and bottom sides (Figure 1-4).

3. Grasp and remove the base cover from the system (Figure 1-5).

Battery Pack Removal

Prerequisite:
Base Cover Removal

1. Find the battery pack (A) on the top assembly (Figure 1-6).
2. Detach the tape (B) securing the battery cable to the mainboard connector (Figure 1-6).
3. Detach the transparent mylar (C) securing the battery cable and keyboard FPC (Figure 1-6).
4. Disconnect the battery cable from the mainboard connector (D) (Figure 1-7).
5. Remove the battery pack from the top assembly (Figure 1-8).

IMPORTANT:
Follow local regulations for battery disposal.

SSD Module Removal

Prerequisite:
Battery Pack Removal

1. Disconnect the 45-pin USB board FFC from the USB board connector (A) and the mainboard connector (B). Then remove the 45-pin USB board FFC (Figure 1-9).
2. Remove one (1) screw securing the SSD module in place (Figure 1-10).
3. Remove the SSD module (C) from the mainboard connector (D) (Figure 1-11).

WLAN Module Removal
Prerequisite:
Battery Pack Removal

1. Find the WLAN module (A) on the top assembly (Figure 1-12).
2. Disconnect the WLAN antenna cables from the WLAN module connectors (B) (Figure 1-13).
3. Remove one (1) screw securing the WLAN module in place (Figure 1-13).
4. Remove the WLAN module from the mainboard connector (C) (Figure 1-14).

LCD Module Removal
Prerequisite:
Battery Pack Removal

1. Detach the transparent tape (A) securing the G-sensor cable. Then disconnect the G-sensor cable from the mainboard connector (Figure 1-15).
2. Unroute the G-sensor cable from the cable guide (B) (Figure 1-15).
3. Disconnect the eDP cable from the mainboard connector (C). Then un route it from the cable guide (Figure 1-16).
4. Remove five (5) screws securing the LCD hinges in place (Figure 1-17).
5. Lift the top assembly until it is fully open (Figure 1-18).
6. Close the top assembly and lift both LCD hinges until they are fully extended (Figure 1-19).
7. Open the top assembly again, and then pull it backwards to remove the top assembly away from the LCD module (Figure 1-20).

Touchpad Module Removal
Prerequisite:
Battery Pack Removal

1. Disconnect the touchpad FFC from the mainboard connector (A) and the touchpad connector (B). Then remove the touchpad FFC from the top assembly (Figure 1-21).
2. Lift the keyboard FPC (C) and gently peel off the conductive tape (D) from the touchpad module (Figure 1-22).
3. Remove three (3) screws securing the touchpad module in place (Figure 1-23).
4. Using the screwdriver, push the guide pins (E) firmly to release them from the top assembly (Figure 1-24).
5. With one hand is placed underneath the touchpad module, push the touchpad module slightly to disengage it from the bottom latches (F), and then remove the touchpad module (G) from the top assembly (Figure 1-24).

Mainboard Removal

Prerequisite

Ensure that the SSD Module, WLAN Module, Heatsink, Fan, and LCD Module have been disassembled before removing the mainboard.

1. Detach the adhesive tape (A) securing the keyboard backlight FPC (Figure 1-25).

2. Disconnect the 50-pin USB board FFC to the mainboard connector (B) (Figure 1-26).

3. Disconnect the touchpad FFC from the mainboard connector (C) (Figure 1-26).

4. Disconnect the keyboard FPC from the mainboard connector (D) (Figure 1-26).

5. Disconnect the keyboard backlight FPC from the mainboard connector (E) (Figure 1-26).

6. Disconnect the speaker cable from the mainboard connector (F) (Figure 1-26).
   CAUTION:
   Make sure all cables, FFCs, and FPC are disconnected from the connectors on the mainboard to avoid damage during removal.

7. Remove three (3) screws securing the mainboard in place (Figure 1-26).

8. Release the mainboard (G) from the I/O port slots on the top assembly. Then remove the mainboard (Figure 1-27).

9. Gently peel off the mylar (H) from the mainboard. While detaching the mylar, be careful to release it from the guide pins (I) (Figure 1-28).

IMPORTANT
Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-29. Remove the circuit board and follow local regulations for disposal.

USB Board Removal

Prerequisite
Ensure that the Fan and LCD Module have been disassembled before removing the USB board.

1. Disconnect the 50-pin USB board FFC (A) from the mainboard and USB board connectors (Figure 1-30). Then carefully lift to detach the adhesive underneath the 50-pin USB board FFC.
2. Disconnect the 45-pin USB board FFC (B) from the mainboard and USB board connectors (Figure 1-30).
3. Remove one (1) screw (E) securing the USB board in place (Figure 1-30).
4. Release the USB board (C) from the USB port slot on the top assembly. Then remove the USB board (Figure 1-31).

LCD Panel Removal

Prerequisite:
LCD Module Removal

1. Flatten the LCD hinge caps for easy access for the cable unrouting (Figure 1-32).

2. Pry the LCD bezel from the bottom side to release latches (Figure 1-33).

3. Continue along the upper side of the LCD bezel (Figure 1-34).

4. Hold the LCD panel assembly upright. Then pry slightly the upper edge to grab the front tip of the double-sided mounting tape (A) using the tweezers (Figure 1-35).

5. Carefully pull to detach the double-sided mounting tape from the LCD cover (Figure 1-35).

6. Repeat the same procedures (Steps 4 and 5) to remove the double-sided mounting tape on another side of the LCD panel (Figure 1-35).
   CAUTION:
   Do not remove the LCD panel yet because the eDP cable has not been released from the LCD hinge.

7. Release the eDP cable from the rubber (B) inside the left LCD hinge cap (Figure 1-36).

8. Remove the LCD panel (C).

Top Assembly Removal (Keyboard Removal)

Prerequisite
Ensure that the Touchpad Module, Mainboard, USB Board, and WLAN Antenna have been disassembled before removing the top assembly.

NOTE
The keyboard is included as part of the top assembly and can not be disassembled.
If the keyboard can no longer be used, replace the entire top assembly.

Troubleshooting

This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service centre for assistance.

Troubleshooting tips
This computer incorporates an advanced design that delivers on-screen error message reports to help you solve problems.
If the system reports an error message or an error symptom occurs, see “Error messages” below. If the problem cannot be resolved, contact your dealer.

Error messages
If you receive an error message, note the message and take the corrective action. The following table lists the error messages in the alphabetical order together with the recommended course of action.

Table 1-1. Error Messages

reboot.
Equipment configuration error| Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.
Hard disk 0 error| Contact your dealer or an authorized service centre.
Hard disk 0 extended type error| Contact your dealer or an authorized service centre.
I/O parity error| Contact your dealer or an authorized service centre.
Keyboard error or no keyboard connected| Contact your dealer or an authorized service centre.
Keyboard interface error| Contact your dealer or an authorized service centre.
Memory size mismatch| Press F2 (during POST) to enter the BIOS utility, then press Exit in the BIOS utility to reboot.

If you still encounter problems after going through the corrective measures, please contact your dealer or an authorized service centre for assistance.

FRU (Field Replaceable Unit) List
Please contact your local service centre to find out how to obtain the part or replace your device.

Exploded Diagrams

Table 1-2. System Exploded Diagram

Table 1-3. LCD Assembly Exploded Diagram

7

| LCD Hinge L| 33.HX7N7.001
LCD Hinge R| 33.HX7N7.002
8| Microphone Rubbers| 47.A9WN7.001

Software Update

Updating your software
Please visit http://go.acer.com/?id=17883.

Personal Data Removal

Removing your data
There are three options to choose from

• Option 1: Select Start > Settings > Update & Security > Recovery. Under Reset this PC, select Get Started. Open Recovery settings.
• Option 2: Restart your PC to get to the sign-in screen, then press and hold down the Shift key while you select the Power icon > Restart in the lower-right corner of the screen. After your computer restarts, select Troubleshoot > Reset this PC.
• Option 3: Select Start , then press and hold down the Shift key while you select the Power icon > Restart to restart your computer into Recovery Mode. After your computer restarts, select Troubleshoot > Reset this PC.

References

• Download Acer Support Drivers and Manuals | Acer United States
• Support | Acer United States
• Manual-Hub.com – Free PDF manuals!

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>