Water Purifier
Z1

AOC Z1 Water Purifier

USER GUIDE

EXPERT SERVICE
1800-103-2468 / 1860-500-2468
+91 99410 32468 (Send SMS) or
aosmithcs@aosmithindia.com
Monday to Friday: 9 am to 8 pm.
Saturday & Sunday: 9 am to 6 pm.

For calls registered at A. O. Smith call centre before 4 pm only.

Available only in selected cities. For more details please call our 1800-103-2468/1860-500-2468 or log on to www.aosmithindia.com

Dear Customer,
Congratulations and welcome to A. O. Smith family.
We thank you for the trust you have shown in choosing the A. O. Smith water purifier.
A. O. Smith water purifier is one of the most advanced RO water purifier available in the market today. It is specially designed keeping in mind today’s water quality and your needs.
Millions of customers all over the world trust A. O. Smith Products for their quality and workmanship.
Our customer-centric approach manifests itself in many other ways too. If you need any information or assistance with your water purifier, just call us from any phone, anywhere in the country to our Customer Care No. 1800-103-2468 / 1860-500-2468.
Please go through this simple and easy to read instruction and installation manual to get the best out of your A. O. Smith RO water purifier.
We once again thank you for choosing A. O. Smith.
Yours Sincerely,
Team A. O. Smith

What’s in the box?

| | |
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Water Purifierifi| User Guide| Mounting Accessories| Tube & Connectors

Key Features of your A. O. Smith water purifier

| PURITY THROUGH UV PURIFICATION
In A. O. Smith water purifier water passes through Pre-filter + Sediment filter + Silver Activated Post Carbon + UV Lamp + UFSS (Ultra Fine Stainless Steel) (For Hot water only).
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| ADVANCED UV LAMP (ULTRA VIOLET LAMP)
UV is a proven Non-chemical, disinfectant technology to give you healthy water. Suitable for water with low TDS.
| HOT WATER AT A PRESS OF BUTTON
UV purified hot water at two temperature choices.
| INDIA’S FIRST UV WITH NIGHT ASSIST
Glow effect guides you to your water purifier at night and makes your kitchen look good.
| UV LIFE ALERT
Indicate in advance when the UV Lamp need to be changed.
| ADVANCED PRE-FILTER & SEDIMENT FILTER
For effective removal of suspended solids and sediment from water.
| CONVENIENCE
Purified water storage capacity of 10 litres.
Provision for both wall mounting and table top.
| DIGITAL
Digital display for simple and intelligent display of information.

Pre-instruction Literature

On Receipt
It is our policy to promote safe delivery of all orders. This product shipment has been thoroughly checked, packed and quality certified before leaving our plant.
Visible Loss or Damage
If any of the goods called for on the bill of lading or express receipt are damaged or the quantity is short, do not accept them until the freight or express delivery agent makes an appropriate notation on your freight bill or receipt.
Concealed Loss or Damage
When a shipment has been delivered to you in apparent good condition, but upon opening the crate or container, loss or damage has taken place while in transit, inform the carrier’s agent / A. O. Smith representative immediately.
About this Manual
This manual is a guide to good practice for operating and periodic maintenance of the A. O. Smith water purifier.
This does not contain the full servicing procedures necessary for continued successful operation of this product. The services of A. O. Smith Company authorised service technician must be employed periodically on the same.
Do not operate before reading manual supplied with this product.
Please follow instructions in this manual to ensure personal safety and proper operation of this product. A. O. Smith assumes no liability for installation or servicing performed by any unauthorised personnel. Always install, operate, inspect and maintain this product in accordance with all applicable standards. Please store this user manual carefully for any future reference.

General Instructions

Safety
Your safety and the safety of your loved ones is paramount to us. There are several safety related messages in this manual, which have been provided during various stages such as installation, operation and maintenance of your A. O. Smith water purifier.
These messages point out potential hazards and also educate on how to reduce any  potential risks. Please always read and follow all safety messages as provided in thismanual.

This is the safety alert symbol. This symbol alerts you to potential hazards that can hurt you and others. All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING”.
DANGER
Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.
WARNING
Indicates a potentially hazardous situation, which if not avoided, could result in death or serious injury.
CAUTION
Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury or property damage.
IMPORTANT
These instructions have been written as a guide for the proper installation and operation of your A. O. Smith water purifier. A. O. Smith will not accept any liability where these instructions have not been followed. However, for your safety and to avoid damage caused by improper installation, it is recommended that water purifier must be installed by A. O. Smith Company authorised service technician only.
Before proceeding with the installation instructions:

1. Inspect the A. O. Smith water purifier and its component parts for possible damage. DO NOT install or attempt to repair any damaged component parts. If you detect any damage in your A. O. Smith water purifier please contact the company through Customer care centre, details of which are mentioned in this manual and on the product.
2. Verify that the voltage being supplied corresponds to that which is mentioned in the A. O. Smith water purifier manual.

Introduction

UV is a proven disinfection technology used in water purification which delivers microbiologically safe water. The germicidal lamp inside the UV emits ultraviolet energy that has the capacity to alter the nucleic acid (DNA) of viruses, bacteria and cysts so they cannot reproduce and are thereby considered inactivated.
The A.O. Smith water purifier incorporating UV purification technology produces germ-free potable water for drinking. Purified water is collected for drinking in a storage tank.
How does the A. O. Smith water purifier work?
A. O. Smith water purifier has 5 stages of purification system, wherein the water is passed through the various stages and progressively filtered to get purified water which is stored in the inbuilt storage tank.

• Stage 1 – Pre-filter
  The Pre-filter is used to remove physical contaminants such as dirt, dust, soil particles, turbidity present in the water. This improves the life of the Sediment filter.

• Stage 2 – Sediment filter
  The Sediment filter is used to remove fine and coarse physical contaminants present in the water. This improves life of the Silver Activated Post Carbon.

• Stage 3 – Silver Activated Post Carbon
  Water is passed through Silver Activated Post Carbon which acts as polisher and enhances the taste of water.

• Stage 4 – UV Lamp
  In this stage water is passed through UV housing wherein UV rays disinfects the water by eliminating waterborne disease causing microorganisms like bacteria and virus making it healthy for drinking.

• Stage 5 – UFSS filter (For Hot water only)
  In the final stage water is passed through Ultra fine SS filter wherein this filter removes all the particulate and scale matter developed during heating cycle.

Note: The Pre-filter and the Ball valve comes along with the product as standard accessories.

Product Overview

Function of indicators

Power Button

This button is used to switch ON/OFF the water purifier.

• When there is a leak in the water purifier, the power button starts to blink with continuous beep till it is fixed.
• When the water pressure is lower than required water pressure limits, the power button starts to blink continuously with beep sound for 10 seconds till the water pressure becomes normal.

Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Power light.
Tank full indicator
This indicates that the water purifier tank is full.

• When there is an overflow the indicator starts to blink with continuous beep till it is fixed.

Note: Call A. O. Smith Customer care centre if you notice continuous blinking of Tank full indicator.

UV ON indicato r
This indicates that the UV Lamp is ON and water purification process is in progress.
Note: Call A. O. Smith Customer care centre if you notice continuous blinking of UV ON indicator.

UV change indicator
This indicates that the UV lamp needs to be replaced.

• UV change indicator glows when 10% life is remaining, indicating that it is time to replace UV lamp.
• When UV lamp life reaches its end, this indicator will start to blink continuously and the unit will not function until UV lamp is replaced.
• UV change indicator keeps blinking continuously with the buzzer beeping for 10 times every time the system is switched ON. The unit will not function until UV lamp is replaced.

Note: Call A. O. Smith Customer care centre to replace the UV lamp.

SCPA change indicator

This indicates that the Sediment filter and/or Silver Activated Post Carbon needs to be replaced.

• SCPA change indicator glows when 10% life is remaining, indicating that it is time to replace Sediment filter and/or Silver Activated Post Carbon.
• When Sediment filter and/or Silver Activated Post Carbon life reaches its end, this indicator will start to blink continuously and the unit will not function until Sediment filter and/or Silver Activated Post Carbon arefis replaced.
• SCPA change indicator keeps blinking continuously with the buzzer beeping for 10 times every time the system is switched ON. The unit will not function until Sediment filter and/or Silver Activated Post Carbon arefis replaced.

Note: Call A. O. Smith Customer care centre to replace the Sediment filter and/or Silver Activated Post Carbon.

Temperature indicator
This indicates the temperature of water inside the hot water tank and displays the Error codes incase of fault in the water purifier.
Note: Call A. O. Smith Customer care centre if you notice any Error codes (Refer page 20 ).
Water Heating Button
This purifier is capable of dispensing warm water (45°C) and hot water (80°C) as per customer need. This button is used to heat the water inside the hot water tank of the purifier.
Child Lock Button
As a safety feature, to prevent hot water from being dispensed accidentally and possibly harming a child, this button is used to unlock the hot water faucet.

Water flow

Electrical diagram

Safety Precautions

Electrical safety
Even though this product is designed keeping highest safety standards in mind, there are certain Do’s and Don’ts which need to be followed while using this product.
Power plug must be used with a grounded 230V outlet. Connect the product to the power supply only with the plug that is provided with the purifier. (Figure 5) Do not pull out or touch power plug with wet hands to avoid electrical shock. (Figure 6) Install the product away from direct sunlight. (Figure 7)Make sure that the feed water is tested before installation. Do not install the product if the TDS and Hardness are more than that prescribed in the recommended feed water conditions (Refer page 21). (Figure 8) Product should be installed only by A. 0. Smith Company authorised service technician. Do not open the purifier for cleaning the filters or for any part replacements. This must be done only by A. O. Smith Company authorised service technician. (Figure 9)
Do not connect hot water to the product.
(Figure 10)

When it is used

Do not put heavy objects on the product.
(Figure 11)Do not put foreign objects or hand inside the purifier. (Caution is needed, especially for children). (Figure 12)

How to use

1. Turn ON the water connection through the ball valve. (Figure 13)
2. Switch ON the power supply and press the power button of the purifier. (Figure 14)

To dispense normal water

1. To dispense normal water from the storage tank, push and hold the normal water faucet lever. (Figure 15)
2. To dispense normal water continuously, lift up the normal water faucet lever for the continuous water flow. To stop the water flow, pull down the normal water faucet lever. (Figure 16)

Setting to Warm/Hot water temperature.
This purifier is capable of dispensing at two temperature choices warm water (45°C) and hot water (80°C).

Setting to warm water temperature (45°C)

1. Press the water heating button   once. This will set temperature to 45°C which will be displayed on LED.
2. When water heating button glows, it indicates heating has started. The LED display shows the current water temperature.
3. Once the temperature reaches 45°C, the heating stops.

Setting to hot water temperature (80°C)

1. Press and hold the water heating button   for 3 seconds. This will set temperature to 80°C which will be displayed on LED.
2. When water heating button glows, it indicates heating has started. The LED display shows the current water temperature.
3. Once the temperature reaches 80°C, the heating stops.

To dispense hot water

1. Press the child lock button once, to unlock the hot water faucet.
   While pressing the child lock button , push and hold the hot water faucet lever to dispense the hot water.

2. Todispense water continuously, lift up the hot water faucet lever first, then press the child lock button   to dispense hot water. To stop the water flow, pull down the hot water faucet lever.

DANGER
Hot water is dangerous, especially for children, aged or the disabled. The water purifier allows you to control the temperature of your hot water. Water Temperatures over 52°C can cause severe burns due to scalding.

NOTICE

• Discard the first cycle of pure water, before you start using it for consumption.
• Make sure to discard the water from the storage tank if you have not used the purifier for more than 2 days.

How to drain water from storage tank
To drain water completely from the purifier, use only the hot water faucet. Drain till you have drained two tank full of water.

Draining Drip Tray

We have provided removable Drip Tray with the product. In case there is slippage of water, it gets collected in Drip Tray.
Remove the Drip Tray assembly by pulling forward. (Figure 21) Remove Drip Tray cover by pulling upward and then drain completely. (Figure 22) Clean the surface of water tray with a soft cloth. (Figure 23) Re-attach the Drip Tray assembly into the purifier. (Figure 24)

How to maintain your product

Do not splash water directly or clean with benzene, pesticides, thinner, alcohol, etc. but use a soft, dry cloth to clean the purifier. (Figure 25) Replace filters regularly according to the replacement indications. This must be done only by A. O. Smith Company authorised service technician. (Figure 26) Use A. O. Smith genuine accessories only, for optimal performance of the purifier. (Figure 27)

Troubleshooting

Your A. O. Smith Z1 water purifier may not function at its desired capability if used incorrectly. This may not necessarily mean that the product is faulty. For instances like these, please follow the steps given below to troubleshoot the problem without the help from a certified technician. If the problem still persists, please call Customer care centre immediately.

replacement.
Has the raw water quality  changed?| Call Customer care centre.
Decreased flow of  purified water.| Check whether the  tap / ball valve is closed.| Open the tap / ball valve.
Filters / UV Lamp may be clogged or damaged.| Call Customer care centre for filters / UV Lamp   replacement.
No purified water.| Check whether there is  water supply in the tap.| If not, take the help of a plumber to set it right.
Check whether tap / ball  valve is closed.| Open the tap / ball valve.
Check if either UV change  or SCPA change is RED.| Call Customer care centre for replacement of UV   lamp or filters.
None of the above.| Call Customer care centre.
No hot water.| Check whether the storage tank is full.| Wait until the storage tank gets filled.
Fault in check valve / UFSS filter.| Call Customer care centre.
Buzzer beeps and tank full LED blinks continuously.  | Water level sensor error.| Switch OFF the water purifier and call Customer care centre.
Buzzer beeps and  tank full +power LED  blinks continuously. | Inlet solenoid valve alarm  is triggered indicating that   the solenoid valve is short.| Switch OFF the water purifier and call Customer care centre.
Buzzer beeps and  UV ON LED blinks continuously. | UV Lamp failure alarm is triggered indicating that the UV Lamp is open and the water supply has been stopped.| Switch OFF the water purifier and call Customer care centre.
Buzzer beeps for 10 times and power LED blinks  continuously. | Low pressure alarm is triggered indicating that  the system input water pressure is not in the  required range.| Switch OFF the water purifier and call Customer care centre.
UV change LED glows. | UV change indicator glows when 10% life is remaining indicating that it is time to
replace UV lamp.| Call Customer care centre for UV lamp replacement.
Buzzer beeps for 10 times and UV change LED blinks continuously. | UV change alarm is triggered indicating that the UV lamp needs to be replaced and the water supply has been stopped.| Switch OFF the waterpurifier and call Customer care centre for UV lamp replacement.
SCPA change LED glows. | SCPA change indicator  glows when 10% life is remaining indicating that it is time to replace filters.| Call Customer care centre for filters replacement.
remaining indicating
Buzzer beeps for 10 times  and SCPA change LED  blinks continuously. | SCPA change alarm is triggered indicating that the filters need to be replaced and the water supply has been stopped.| Switch OFF the water purifier and call Customer care centre for filters replacement.

Error Messages and Actions

Technical Specifications

Post Carbon + UV + UFSS filter (For Hot
water only)
Material of construction for plastic parts| Food safe, non-toxic, engineering grade plastics
Input voltage| 150 – 300 VAC, 50 Hz
Power rating (Max.)| 36 Watts
Pressure Rating| 5 psi to 30 psi
Heating element wattage| 500 Watts @ 230 VAC
UV Lamp Power Rating| 11 Watts
Warm water temperature| 45°C ± 5°C
Hot water temperature| 80°C± 5°C
Emergency cutout temperature| 90°C ± 3°C
Input water temperature| 5°C to 45°C

Recommended input Feed water quality for the optimum performance of your product

RECOMMENDED FEED WATER QUALITY

Parameter| Limits
Total Dissolved Solids (TDS)| Up to 200 ppm
Total hardness| Up to 120 ppm
Turbidity| Up to 5 NTU
Iron| 0.3 ppm (max.)
Feed water pressure Feed water temperature| 5 psi to 30 psi

FAQs

1. What is Ultraviolet (UV) sterilization?

Ultraviolet (UV) is a proven purification method uses UV rays to ensure bacteria-free water. The Ultraviolet energy attacks the genetic code of the microorganism and re-arranges their DNA / RNA ensuring inability to function and reproduce.

2. How many stages A. O. Smith water purifier has? And what are the stages?

A. O. Smith has 4 stages with an additional stage of purification which are Pre-filter + Sediment filter + Silver Activated Post Carbon + UV + UFSS filter (for Hot water only).

3. What is night assist?

India’s first UV water purifier with night assist technology along with light at the point of water dispensing. It is designed for the ease of taking a glass of water in the middle of night. It also keeps your kitchen beautifully illuminated.

4. What is child lock protection?

India’s first UV with child lock feature inbuilt to meet the international standards of safety for you and your loved ones. It is designed to ensures protection from hot water spillage when you don’t intend to take hot water.

5. Does it give cold water?

No, it gives normal water and hot water at 2 temperature choices 45°C and 80°C.

6. Can we set the hot water temperature?

Yes, there are 2 temperature choices which are 45°C at one press and 80°C upon pressing for 3 seconds the water heating button.

7. Does it have Pre-filter? Is it free?

Yes, A. O. Smith water purifier comes with a Pre-filter which is part of the product.

8. Sometimes water coming out of the Hot Faucet is not very clear? Why is so?

A. O. Smith water purifier is recommended to be installed in municipality water with TDS less than 200 ppm and hardness less than 120 ppm. If the feed water has higher hardness, you would see slight turbidity in your hot water. This is not harmful.

9. What all alerts do A. O. Smith water purifier has?

A. O. Smith water purifier has alerts to change the SCPA (Sediment and/or Silver Activated Post Carbon), UV ON and UV change.

10. When does the A. O. Smith water purifier indicate a filter / UV lamp change?

The first notification is indicated when the consumption of the filter / UV lamp life automatically stops functioning.

11. What is the nature of indication for the change in filter / UV lamp?

On the first intimation when the filter / UV lamp filter /UV lampfilter / UV lamp life consumption, the glowing will be replaced with blinking of the respective indicator.

12. What is the digital display in A. O. Smith water purifier?

Digital display in A. O. Smith water purifier indicates 1) Tank full 2) UV ON 3) Change of UV lamp 4) Change of SCPA (Sediment and/or Silver Activated Post Carbon).

13. Can A. O. Smith water purifier be mounted on the wall and can it be table top?

Yes, A. O. Smith water purifier can be mounted on the wall or can be placed on the counter.

14. Does it have colour options?

No, A. O. Smith water purifier comes in one tandard colour.

Warranty Terms and Conditions

Product warranty
A. O. Smith India Water Products Private Limited (“A. O. Smith or Company”) warrants this water purifier (“product”) against the defects arising from faulty design, workmanship and material subject to the following terms and conditions:

1. All electrical and functional parts are warranted for one (1) year from the date of original purchase.

2. The customer shall notify the Company promptly about any defects noticed and give the Company or its representative adequate opportunity to inspect, test and rectify. Customer shall handover the product, if necessary, with the Company  office/authorised service provider along with invoice in the city where it was purchased.

3. The customer shall notify the company if UV change or SCPA change indicator glows. The UV change indicator glows indicating that the UV lamp needs to be replaced. The SCPA change indicator glows indicating that the Sediment filter and/or Silver Activated Post Carbon needs to be replaced.

4. The Company or its representative will be entitled to retain any defective parts replaced under warranty on free of charge basis.

5. The Company’s liability under the warranty will be limited only to the product and its defects which occur under conditions of normal operations, under proper usage and maintenance. It excludes defects occurring due to abuse, faulty care, maintenance, repair or alteration to the product or to its parts by unauthorised personnel.

6. The Company’s liability under this warranty shall be limited to the first purchaser/end user and will not apply to subsequent sale by original purchaser/end user. However, repaired part(s) will be warranted for the remaining period of original warranty term.

7. It is mandatory to provide the original bill/invoice copy along with duly stamped warranty card at the time of any repair work being done by authorised representative. Date of original purchase is determined by the date of the original bill/invoice copy. However, if invoice/bill is not found with customer, customer data with the Company records will be used to determine the date of original purchase and will be treated as final. If details are not found from the Company records, manufacturing warranty as per the product serial number will be used as date of original purchase.

8. While A. O. Smith will make reasonable efforts to carry out repairs/replacement of parts under warranty within reasonable time, it is expressly made clear that A. O. Smith shall not be responsible to complete the said services within any specified period of time.

9. In the event of any unforeseen circumstances, and spares are not being available, the A. O. Smith’s prevailing depreciation rules will be binding on customer to accept as commercial solution in lieu of repairs.

10. If an identical model is no longer available due to a change in law, regulation, or standard, A. O. Smith will replace the product with one having a similar capacity and input. In these instances, the customer will have the option of paying the difference between what was paid for the original model and the new model with the additional features, or receiving a refund of the portion of the purchase price on a pro rata basis allocable to the unexpired portion of the warranty. Company’s decision will be final on repair, replacement or refund as aforesaid and Clause 11 and binding on the customer.

11. Warranty is valid within Company Service Network coverage only. In case the customer moves to a non-coverage area, customer needs to bring the product to nearby services network location, Company shall not be responsible for providing services to non-service network area.

12. Notwithstanding anything contained in this warranty terms, the Company shall not be liable in case of failure to provide services under this warranty in case of any force majeure event, i.e., due or attributable to any act of God, orders, restrictions or regulation of Government, Central or State, war working conditions, hostilities, riots, civil commotion, strike, lockout, labour trouble, explosion, insects, rodents or any other cause or circumstance of whatsoever nature beyond the control of A. O. Smith.

13. The customer will have no claim under this warranty in respect of any personal injury, sickness, illness, death, property damage or consequential damages, arised either directly or indirectly due to utilisation of product.

14. A. O. Smith reserves the right to make design and product changes or change the specification at anytime without any obligation to prospective buyers or customers or owners of products previously sold.

15. Warranty does not cover to any accessories provided by dealer or purchased by customer.

16. Warranty does not cover;
    a. Plastic, cosmetic parts and exterior finish.
    b. Consumable parts such as filters and UV lamp.
    c. If defect or fault is caused or occurred due to improper installation by the customer or not installed as per A. O. Smith guidelines specified in product user manual.
    d. If failure or damage due to plumbing or other arrangements like, usage of pressure pump, extension of power supply board, non-compatible power socket etc. connected to product. With regard to repairing the existing worn- out/defective part(s) or replacing the same and ascertaining the presence of above circumstances, the decision of A. O. Smith shall be final. In any such event, A. O. Smith will submit a prior estimate for approval or bill for the work to be carried out at the rate prevailing at that time.
    e. If product is repaired by unauthorised personnel and usage of non recommended parts or consumables.
    f. If product serial number is missing or altered.
    g. If damage is caused by pest infestation.
    h. If the input water emits pungent smell.
    i. If the input water is discoloured.
    j. If product is used for commercial purpose.
    k. It is recommended to keep the surroundings of the water purifier free from dust and other foreign objects (like insects, cockroaches, ants and other pests), as any damage occurring due to the ingress of these foreign objects will not be covered under warranty.

17. All implied warranties and conditions under law, trade, custom or otherwise are excluded and the warranty and remedies as provided hereinabove are in lieu of all  other warranties and remedies to the extent permissible under law.

18. NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY, THIS IS CUSTOMERS SOLE AND EXCLUSIVE WARRANTY. ALL OTHER WARRANTIES INCLUDING A WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR PURPOSE ARE EXPRESSLY DISCLAIMED. A. O. SMITH SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR OTHER INDIRECT DAMAGES. TOTAL LIABILITY ARISING AT ANYTIME SHALL NOT EXCEED THE PURCHASE PRICE PAID WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY.

19. The warranty is issued at Bangalore, and courts at Bangalore shall have exclusive jurisdiction over matters covered or flowing from this warranty.

Post Warranty

1. The customer may be offered a yearly Service Contract (PHCP*) at the prevailing Company rates and terms.
2. In case the customer does not wish to enter the Service Contract, customer has the option of calling our Authorised service provider and get A. O. Smith Water Purifier unit serviced on actual basis i.e. by paying the Labour Cost and Spares needed to attend to that Service or Service Call at the prevailing Company rates. Such service will be rendered by the Company in towns or places where the Company has its Authorised service providers.
3. In case of product repair after warranty by Authorised service provider, all expenses of transporting the goods to and from the Authorised service provider shall be borne by the customer directly.
4. If, during such service, it is necessary for the Company or Authorised service provider to replace or repair defective components or parts, the customer shall be required to pay for the same as per the Company’s prevailing price list.

• Visit www.aosmithindia.com for more details on PHCP (Product Health Care Plan).

Jurisdiction
The courts of competent jurisdiction at Bangalore, Karnataka shall have exclusive jurisdiction over all matters arising out of any disputes in relation to the product.

Warranty Card

Customer Copy to be retained by the Customer

Invoice Number:……………………………….
Dated:……………………………………………..
Unit Serial Number: ……………………….
Model: ………………………………………….
Capacity: ……………………………………..
Customer’s Name: ……………………….
Address: …………………………………….
Dealer’s Stamp and Signature
Phone: …………………………………….
Mobile: ………………………………….
E-mail: ……………………………………
Company Copy to be sent back to the Company
Invoice Number: …………………………………..
Dated: …………………………………………………
Unit Serial Number: …………………………….
Model: ………………………………………………
Capacity: ………………………………………….
Customer’s Name: …………………………….
Address: ………………………………………….
Dealer’s Stamp and Signature
Phone: ………………………………………….
Mobile: ……………………………………….
E-mail:………………………………………..

Service and Maintenance

For Service needs:
Please contact our A. O. Smith
Customer Care Number : 1800-103-2468 / 1860-500-2468.
SMS us : +91 99410 32468
E-mail us : aosmithcs@aosmithindia.com

Registered Office
A. O. Smith India Water Products Private Limited (formerly known as A. O. Smith India Water Heating Private Limited)
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District – 562 112, Karnataka, India.
CIN: U31909KA2006PTC040282
Customer Care No.: 1800-103-2468 / 1860-500-2468.
Website : www.aosmithindia.com

Disclaimer

Power of 1 is limited to:

1.  Available in selected cities, for details log on to www.aosmithindia.com or call at 1800-103-2468 / 1860-500-2468.
2. Calls registered with A. O. Smith Customer Care Centre on working days before 4 pm.
3. Within city municipal limits only.
4. Restricted to service requests only.
5. Service may differ in case of Sunday, public holidays, natural calamities and under unavoidable conditions due to political and regional regulations.

OVER A CENTURY OF INNOVATION
A. O. Smith enjoys a rich history of achievements. A glimpse at our 142 year history reveals numerous engineering and technical achievements. World’s No. 1
Manufacturer of Water Heaters

Manufactured by A. O. Smith India Water Products Private Limited
(formerly known as A. O. Smith India Water Heating Private Limited)
Plot No. 300, Phase-2, KIADB Industrial Area, Harohalli, Kanakapura Taluk, Ramanagara District – 562 112, Karnataka, India.
Customer Care No : 1800-103-2468 / 1860-500-2468.
Website: www.aosmithindia.com
CIN: U31909KA2006PTC040282

• Product colour and image may vary from the actual product.
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References

• Best Geyser Water Heater, Water Purifier Online - A. O. Smith India
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