Eken P8 Video Doorbell User Manual
- June 17, 2024
- EKEN
Table of Contents
Eken P8 Video Doorbell
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User Manual 3.0
Features
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1. Microphone
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2. Indicator Light
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3. Light Sensor
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4. Doorbell Button
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5. Motion Sensor
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6. Wide-angle Lens
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7. Infrared Lights
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8. Speaker
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9. Micro USB Port (for Battery Charging)
Indicator light
Flashing RED
The device is disconnected from Wi-Fi. It will attempt to reconnect automatically. If it fails, please reset the device and pair it again in the app.
Flashing RED and BLUE Alternately
- Low battery. Please recharge the device.
Flashing BLUE
- The device is recording.
Solid RED
- The device is charging.
RED Light Turns OFF
- When the device is fully charged.
Recharge your batteries
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Remove the mounting bracket
- Place your thumbs on the sides of the doorbell. Use your thumbs as levers and pull away from the mounting bracket.
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Remove the battery tab
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Recharge Your Doorbell Before First Use
- Use the provided micro-USB cable to charge your doorbell. It takes approximately 10 hours to fully charge, depending on the power source. Please note that you should use a power source of at least 5V1A.
A solid RED light indicates that the doorbell is charging. When the doorbell is fully charged, the RED light will turn off.
Create an account in the Aiwit app
- Scan the QR code provided or search for Aiwit in the Apple App Store or Google Play. Then download and install the app.
- Open the Aiwit app on your cellphone and tap Sign up.
- Enter your email address, set a password, and tap Sign up.
- After activating your account with the email link, log in to the app using your email and password.
- Re-open the Aiwit app, enter your email address and password, and tap Log in.
Set up your doorbell in the Aiwit app
- Before setting up the camera, ensure your cellphone’s Bluetooth（ ）is turned on.
- Open the Aiwit app and sign in to your account.
- To add your camera, tap the Add device icon (+).
- Choose Video Doorbell and then select your model.
- Press and hold the doorbell button until the red light starts flashing. You will hear the Entering pairing mode.
- The device supports only the 2.4GHz Wi-Fi network. Navigate to your cellphone’s Wi-Fi settings, connect to a 2.4GHz Wi-Fi network, and tap “Yes.” (Note: 5GHz Wi-Fi is not supported).
- For Connection Setup: Select your 2.4GHz Wi-Fi network name, input the password, and tap Next.
- Tap Confirm.
- Use the device’s camera to scan the QR code on your phone.
- Once you hear Device registration is successful, you are all set.
Install your doorbell
Prepare for mounting
Mark the drill holes and use a bit to drill into your wall. Insert the anchors and secure your backplate with the provided mounting screws.
Reattach the doorbell to the backplate.
Set up your wireless chime
Connect the doorbell camera to the wireless chime and receive an instant alert in your home when someone rings the doorbell. The chime plugs into any USB port, allowing you to place it anywhere in your home.
Wireless Chime
- Plug the chime into a USB port and press the pairing button
- Before beginning the setup process, ensure that your video doorbell is connected to your phone. Then, plug the chime into a USB port and press the pairing button.
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Set up your wireless chime
- Press the doorbell button to pair it with the chime.
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Press the doorbell button
- Press the doorbell button again to verify that the chime and doorbell are working properly.
Please note that the volume of the chime is not adjustable.
Troubleshooting
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How can I share the device with family members?
Open the Aiwit app and tap on Settings . From there, you can share the device via QR code or email, and even transfer ownership of the device. The new user must first download the Aiwit app and create their own account. -
Why can’t I change the settings?
Only the owner account can change settings, delete videos, and share the device. Shared accounts do not have these options. -
Why is the camera offline?
The camera being offline means it is disconnected. There could be a few reasons for this:- If the camera has run out of power, you will need to recharge it.
- The Wi-Fi signal is weak, causing disconnection. Please improve your
- Wi-Fi signal and reconnect the device.
- If the Wi-Fi is unstable, the device might go offline or get delayed frequently. You can try restarting the router and reconnecting the Wi-Fi to see if it helps. A good Wi-Fi connection is essential since the device is outside the house.
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How can I adjust the human detection accuracy?
Open the Aiwit app and tap on Settings. Next, tap on Motion Settings. Here, you can select the desired human detection accuracy from three options: low, medium, and high. We recommend choosing medium. The high setting provides the strictest detection level, meaning the device will be triggered only when it is entirely certain that the moving object is a human. However, this stringent setting might cause the device to overlook a human figure, resulting in a missed notification.- High Accuracy
- The device will record videos less frequently, ensuring maximum battery life.
- Medium Accuracy
- Medium battery life.
- Low Accuracy
- The device will record videos more frequently, leading to the shortest battery life.
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If the areas you’re monitoring experience excessive or repetitive motions, like children playing in the yard, you may receive numerous alerts, which can rapidly deplete the battery of devices. The human detection accuracy settings are designed to help you receive the notifications you want while preserving battery life.
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How can I enable notifications on my phone?
- Open the Aiwit app. From the Device page, tap the Settings icon, then tap the Motion Detection icon. Here, you can choose whether to turn Motion Alerts on or off.
- Open your phone’s settings. Navigate to “App Management” and “Notification Settings,” then locate the Aiwit app. Ensure all permissions and notifications are enabled for the Aiwit app.
Contact us
If you require further assistance, feel free to reach out to our support team. Email us at service@aiwit.cc or use the Aiwit app’s support feature. Please include your product’s model and the retailer’s name. Thank you.
Frequently Asked Questions
How many users can view the device at the same time?
The owner account can share the device with up to 8 other accounts. Up to 3 users may view the video feed at once, but only 1 user can use the intercom.
Is the 5GHz Wi-Fi supported?
No, the camera only works with 2.4GHz Wi-Fi. Please separate two Wi-Fi bands by giving the 2.4 GHz and 5 GHz networks each a unique separate SSID (network name). Then connect your device to the 2.4GHz Wi-Fi.
Why is my Wi-Fi signal weak?
Your camera may be too far from your wireless router, or there may be obstructions reducing signal strength. You might want to reposition your router or get a signal extender/repeater.
How do I pair the wireless chime with my Eken P8 Video Doorbell?
Before beginning the setup process, ensure that your video doorbell is connected to your phone. Then, plug the chime into a USB port and press the pairing button. Press the doorbell button to pair it with the chime. Press the doorbell button again to verify that the chime and doorbell are working properly. Please note that the volume of the chime is not adjustable.
How do I recharge the battery of my Eken P8 Video Doorbell?
Remove the mounting bracket and battery tab from your doorbell. Use the provided micro-USB cable to charge your doorbell. It takes approximately 10 hours to fully charge, depending on the power source. A solid RED light indicates that the doorbell is charging. When the doorbell is fully charged, the RED light will turn off.
Can I adjust the settings of my Eken P8 Video Doorbell remotely?
Yes, you can adjust the settings of your Eken P8 Video Doorbell remotely using the Aiwit app. Simply log in to your account, navigate to the settings section, and customize the doorbell's settings according to your preferences.
Does the Eken P8 Video Doorbell support dual-band Wi-Fi networks?
No, the Eken P8 Video Doorbell only supports 2.4GHz Wi-Fi networks. Ensure that your router is broadcasting a 2.4GHz signal before attempting to connect the doorbell to your Wi-Fi network.
How do I troubleshoot motion detection issues with my Eken P8 Video Doorbell?
If you're experiencing motion detection issues, ensure that the detection zone is properly configured in the Aiwit app. Additionally, check for any obstructions that may be blocking the motion sensor's field of view. You can also adjust the sensitivity settings in the app to fine-tune motion detection.
Can I view live video feed from my Eken P8 Video Doorbell remotely?
Yes, you can view the live video feed from your Eken P8 Video Doorbell remotely using the Aiwit app. Simply open the app, select your doorbell device, and access the live video stream to monitor your doorstep in real- time.
What should I do if I encounter connectivity issues with my Eken P8 Video Doorbell?
If you encounter connectivity issues, try moving your router closer to the doorbell to improve the Wi-Fi signal strength. You can also reset the doorbell and reconfigure the Wi-Fi connection in the Aiwit app. Ensure that the Wi-Fi network password is entered correctly during setup.
Is the Eken P8 Video Doorbell weatherproof?
Yes, the Eken P8 Video Doorbell is designed to withstand various weather conditions. It is weatherproof and suitable for outdoor installation, providing reliable performance in rain, snow, heat, and cold.
How can I share access to my Eken P8 Video Doorbell with family members?
To share access to your Eken P8 Video Doorbell with family members, open the Aiwit app, tap on Settings, and select the option to share the device. You can share via QR code or email, allowing family members to view the doorbell feed and receive notifications.
Can I use the Eken P8 Video Doorbell without a wireless chime?
Yes, the Eken P8 Video Doorbell can function without a wireless chime. However, using a wireless chime allows you to receive instant alerts within your home when someone rings the doorbell, providing additional convenience.
How long does the battery of the Eken P8 Video Doorbell last on a single charge?
The battery life of the Eken P8 Video Doorbell depends on various factors such as usage frequency, motion detection settings, and Wi-Fi signal strength. On average, the battery can last several weeks to a few months before requiring recharging.
Can I install the Eken P8 Video Doorbell myself, or do I need professional installation?
The Eken P8 Video Doorbell is designed for easy DIY installation. The included instructions guide you through the setup process, and no professional installation is required. However, if you encounter any difficulties, you can always seek assistance from our support team.
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