VTech CM18445 4-Line Expandable Office Phone Quick start guide

VTech CM18445 4-Line Expandable Office Phone

Main menu

The > symbol highlights a menu item.

• Directory
• Call history
• Ringer setting
• Console setup
• Line mode
• Ans sys setup
• Registration
• Music on hold
• COVM
• Date and time
• Speed dial
• Dial mode
• User support
• HDST/SPK
• Factory reset
• Console info

Using menus

• Press MENU/SELECT to show the main menu.
• Press scroll through menu items.
• Press MENU/SELECT or press /SKIP to select a highlighted menu item.
• Press MENU/SELECT to save changes.
• Press CANCEL to cancel an operation, exit the menu display or return to the idle screen.

Basic system setup

Line mode
You can set each of the four lines to automatically respond to incoming calls in one of the four possible line modes.

• General mailbox (Gen MB only) : The caller is prompted to leave a message in the general mailbox, which a person at any desk or handset can review.

• Auto attendant (Auto att) : The caller can
  select an extension, leave a message in the general mailbox or listen to the user-recorded directory. When the auto attendant directs a call to an extension but it is not answered, the auto attendant prompts the caller to leave a message for that extension or try another extension.

• Announce only (Annc only): The answering system makes an announcement only and then the call is dropped.

• No answer : The system does not respond to the incoming call. The call rings until the caller hangs up.

Set line mode

1. MENU -> -> Line mode -> SELECT.
2. to choose the desired line or all lines -> SELECT.
3.  to choose the desired line mode -> SELECT.

Set date and time:

1. MENU -> -> Date and time -> SELECT.
2. Enter the month, day and year using the dialling keys -> SELECT.
3. Enter the hour and minute using the dialling keys.
4.  to choose the am or pm -> SELECT.

Set ring group
Use this feature to specify which extensions ring and display the caller ID information when there is an incoming call on a certain telephone line. By default, all extensions ring on all lines.

1. MENU -> -> Ringer setting -> SELECT.
2.  -> Ring group -> SELECT.
3. to review the ring groups of different lines -> SELECT.
4. Press the extension number you want to remove using the dialling keys or press the number again to add it back to the ring group -> SELECT.

Answering system setup
Record announcement: You can record up to four 90-second announcements: one for general mailbox, two for auto attendant and one for announce-only. The auto attendant announcement should contain instructions for the caller.

1. MENU -> -> Ans sys setup -> SELECT.

2.  -> Gen MB setup, Auto att setup or Annc only setup -> SELECT.

3. For general mailbox: to choose Anncment setup -> SELECT.
   For auto attendant: to choose Daytime annc or Nighttime annc -> SELECT.
   For announce only: to choose Anncment setup -> SELECT.

4.  -> User anncment -> SELECT.
   to choose Change if you have recorded an announcement before -> SELECT.

5. SELECT to start recording. Press again to stop.

6.  -> OK -> SELECT.

Record directory announcement: You can record a list of your system extensions that will play when the auto attendant answers a call and the caller presses the # (pound key) twice.

1. MENU -> -> Ans sys setup -> SELECT.
2.  -> Auto att setup -> SELECT.
3. -> Record directory -> SELECT. to choose Change if you have recorded a directory announcement before -> SELECT.
4. SELECT to start recording. Press again to stop.
5.  -> OK -> SELECT.

Set number of rings: You can set the number of times this console rings before the general mailbox, auto attendant or announce-only mode picks up a call.

1. MENU -> -> Ans sys setup -> SELECT.
2.  -> Gen MB setup, Auto att setup or Annc only setup -> SELECT twice.
3.  to choose among 2, 3, 4, 5, 6, 7 or Toll saver -> SELECT.

Message playback

1. MAIL BOX -> SELECT.
2. If you have only new or old messages, you hear the message playback immediately.
   If you have both new and old messages, press  to choose New messages or Old messages -> SELECT.

Telephone operations

Make a call: Lift the corded handset or press SPEAKER. To override automatic line selection, press LINE 1-LINE 4 for the desired line, then lift the corded handset. Wait for a dial tone, then enter the telephone number. The screen displays the elapsed time as you talk.

Answer a call : Lift the corded handset or press SPEAKER.

End a call: Place the corded handset on the telephone base. If you are using the speakerphone, press SPEAKER to hang up.

Conference calls
The system can support 6-party conferences with a maximum of four outside calls and two system extensions (including the initiating party).

1. Make an intercom call with an extension.
2. Make an outside call. The intercom call is automatically put on hold.
3. Press CONFERENCE at any time to begin the conference.

Or

1. Make or answer an outside call.
2. Make or answer a call using another line, or make an intercom call with someone. The first line is automatically put on hold.
3. Press CONFERENCE at any time to begin the conference.

Intercom calls

• INTERCOM -> to choose a desired extension -> SELECT.
• Press the speed dial key assigned with the desired extension number.

Paging calls
You can broadcast a message to the speakerphone of any extension desk set or handset.

1. PAGE -> to choose a desired extension, a paging group or All -> SELECT.
2. Press and hold PAGE to broadcast your voice to the extension(s).

Call recording

• While on a call, press MENU twice.
  The screen displays -Rec , and the timer starts counting while recording. The recording ends when you end the call.

• To stop recording and continue the call, press MENU twice.

Console installation

1. Install the backup batteries.
   To maintain normal system operation in the event of a power failure, please purchase and install four AA alkaline batteries to this console before use. If power fails with working batteries installed, all functions work properly except for the display illumination.

2. Install the mounting bracket for tabletop use.
   Insert the fixed tabs of the mounting bracket into slots. Press the flexible tabs into slots until they click into place.

3. Connect the coiled handset, telephone line cords and power cord.
   Option 1: Four single-line jacks

Option 2: Two 2-line jacks

1. One end of the coiled telephone line cord has already been plugged into the handset. Make sure it is plugged in firmly. Plug the other end of the coiled handset cord into the left side of the console.
2. Plug the telephone line cords into the telephone line jacks of the console.
3. Plug the other end of the telephone line cords into the telephone wall jacks.
4. Insert the connector of the power adapter into the power jack on the back of the console.
5. Connect the plug head of the power adapter to a power outlet that is not controlled by a wall switch.

Console overview

Frequently Asked Questions

How many lines does the VTech CM18445 Main Console support?

The VTech CM18445 Main Console supports up to 4 lines, making it suitable for small business office environments.

Can I expand the VTech CM18445 system with additional handsets?

Yes, the VTech CM18445 system is expandable and can support up to 10 cordless handsets, allowing for flexible communication options.

Does the phone system support caller ID?

Yes, the VTech CM18445 system supports caller ID, allowing you to see the caller's information before answering the call.

What is the range of the cordless handsets from the main console?

The range of the cordless handsets from the main console typically extends up to 150 to 300 feet indoors, depending on environmental factors.

Is there an answering machine feature included with the VTech CM18445 Main Console?

Yes, the VTech CM18445 Main Console comes with a built-in digital answering system to record and retrieve messages.

How many mailboxes are available for the answering system?

The VTech CM18445 Main Console typically offers multiple mailboxes for organizing and storing messages.

Is there a speakerphone feature on the VTech CM18445 Main Console?

Yes, the VTech CM18445 Main Console is equipped with a speakerphone feature for hands-free communication.

Can I use headsets with this phone system?

Yes, the VTech CM18445 Main Console is headset-compatible, allowing for hands- free communication.

Is there a hold feature available for calls?

Yes, the VTech CM18445 Main Console includes a hold feature to put calls on hold while attending to other matters.

Does the phone system support call transfer between lines?

Yes, the VTech CM18445 Main Console supports call transfer between different lines, enabling efficient call management.

What is the warranty period for the VTech CM18445 Main Console?

The warranty period for the VTech CM18445 Main Console may vary.

Can I block unwanted calls with this phone system?

Yes, the VTech CM18445 Main Console typically includes call-blocking features to block unwanted calls and minimize interruptions.

Does the phone system have a voicemail indicator?

Yes, the VTech CM18445 Main Console typically has a voicemail indicator to alert users of new messages.

Can I mount the main console on the wall?

Yes, the VTech CM18445 Main Console is typically designed to be wall-mountable for flexible placement options.

Is there a user manual included with the VTech CM18445 Main Console?

Yes, a user manual is typically included with the VTech CM18445 Main Console for easy setup and reference.

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Quick start guide

VTech CM18445 4-Line Expandable Office Phone Quick Start guide

Reference

VTech CM18445 4-Line Expandable Office Phone Quick Start guide- Device.report

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