DENON AH-C10PL PerL True Wireless In-Ear Headphones Owner’s Manual

DENON AH-C10PL PerL True Wireless In-Ear Headphones

Specifications

• Charging case: LED charging light, USB-C charging port
• Earbuds: Voice call microphone, Removable ear tip, Removable wing attachment, Touch buttons

Product Usage Instructions

Fitting your earbuds
To ensure a comfortable fit, follow these steps:

1. Put your earbuds on: Hold the earbud marked L in your left hand and the earbud marked R in your right hand.
2. Adjust the fit: Insert the earbuds into your ears and slightly twist backward to find the right fit. Your earbuds should feel secure and comfortable.
3. Try different sized ear tips and wing attachments: To ensure a comfortable fit, experiment with different sized ear tips and wing attachments to find what works best for you.

If you’re using foam tips, follow these additional steps:

1. Compress the foam tip: Roll the foam tip between your fingers to compress it.
2. Pull your ear back: Gently pull your ear back to create space for the foam tip.
3. Insert the foam tip: Insert the entire foam tip into your ear and slightly twist backward.
4. Hold in place: Hold the foam tip in place for 15-30 seconds to allow it to expand and create a seal.

Turning your earbuds on/off
To power on your earbuds, remove them from the charging case. To power off, place them back into the charging case. By default, your earbuds will pause playback if one earbud has been removed from your ears and resume when placed back on. Your earbuds will automatically power off after 60 seconds if both earbuds have been removed from your ears. You can customize the power reserve functionality within the Denon Headphones app.

FAQ’s

Can I customize the power reserve functionality?
Yes, you can customize the power reserve functionality within the Denon Headphones app.

How do I clean the earbuds?
To clean the earbuds, gently wipe them with a soft cloth dampened with water or a mild detergent solution. Do not submerge the earbuds in water or use abrasive cleaners.

What should I do if my earbuds won’t connect to the Denon Headphones app?
If you’re having trouble connecting your earbuds to the Denon Headphones app, try the following steps:

1. Make sure your earbuds are turned on and in pairing mode.
2. Ensure that Bluetooth is enabled on your device.
3. Close and reopen the Denon Headphones app.
4. Restart your device and try again.
5. If the issue persists, consult the troubleshooting section in the user manual or contact customer support.

Basic part

Part names and functions

• Charging case
  1. An LED charging light
  2. USB-C charging port
• Earbuds
  • A Voice call microphone
  • B Removable ear tip
  • C Removable wing attachment
  • D Touch buttons

What’s in the box
Your Denon PerL will come with:

1. Earbuds
2. USB-A to USB-C charging cable
3. Charging case
4. Multi-sized silicone ear tips (x4)
5. Foam tips (x1)
6. Wing attachments (x2)

Fitting your earbuds

Put your earbuds on

1. Left and Right – Hold the ear bud marked L in your left
2. Adjust the fit – Insert the earbuds into your ears and slightly twist backwards to find the right fit. Your earbuds should feel secure and comfortable.
3. To ensure your earbuds fits comfortably, try the different-sized ear tips and wing attachments to find what works best for you.

If you’re using foam tips, you’ll need to:

1. Compress the foam tip by rolling your fingers.
2. Pull your ear back. Insert the entire foam tip into your
3. Hold in place for 15-30 seconds for foam to expand and

Turning your earbuds on/off

• To power on: Remove your earbuds from the charging case.
• To power off: Place your earbuds into the charging case.
• Power reserve: By default, your earbuds will pause playback if one earbud has been removed from your ears and resume when placed back on. Your earbuds will automatically power off after 60 seconds if both earbuds have been removed from your ears. You can customise the power reserve functionality within the Denon Headphones app.

Downloading the Denon Headphones app
To set up your earbuds, you will need to personalize it via the Denon Headphones app. You can download the Denon Headphones app from:

• iOS — the App Store
• Android — Google Play

Denon Headphones app system requirements:

• iOS — iOS 9.3+ and Bluetooth® 4
• Android — Android 5.0+ and Bluetooth® 4

Bluetooth operation

Connecting your earbuds with Bluetooth
You will need to connect your earbuds to your mobile device via Bluetooth to access the Denon Headphones app and personalize your earbuds. To connect your earbuds via Bluetooth for the first time:

1. Remove your earbuds from the charging case and place them in your ears to turn them on.
   Your earbuds will automatically enter discoverable mode and be pairable if it has not been previously connected to a device.

2. On your mobile device go to “Settings” > “Bluetooth”

3. Select “Denon PerL XXX”.
   XXX is the Denon PerL unique pairing number.

Swapping between Bluetooth devices

You can pair to your earbuds by entering discoverable mode. Your earbuds will automatically enter discoverable mode and be pairable for 2 minutes when removed from the charging case if it has not been previously connected to a device. Alternatively, you can also enter discoverable mode by tapping and holding the touch buttons on both earbuds simultaneously for 2 seconds, or via “Device Settings” in the Denon Headphones app.

When your earbuds is in discoverable mode, select “Denon PerL XXX” in the Bluetooth settings of any device you would like to switch to. A voice prompt will announce “Bluetooth device changed.” You have now swapped your connection. Your earbuds will remember up to 8 devices, allowing you to easily switch between them without having to re-enter discoverable mode after initial pairing. Simply select “Denon PerL XXX” in the Bluetooth menu of any previously paired device to reconnect.

Personalizing your earbuds

Before you can start using your earbuds, you will need to create your unique hearing profile. Your earbuds automatically learns how you hear by running a quick hearing test.

Before personalizing your earbuds

1. Download the Denon Headphones app.
2. In the Denon Headphones app, tap “Create an account” and enter your details. If you already have a Denon account, then tap “Log in” instead.
3. Select “Denon PerL”.
4. Pair your earbuds with your mobile device.

Personalizing your earbuds

1. In the Denon Headphones app, tap “Begin” to begin personalization.
2. Adjust your earbuds by rotating them back and forth until you see two constant ticks on the Denon Headphones app screen. Once you have a good fit, personalization starts and takes about a minute.
3. Tap “Personalised” to hear music with your hearing profile applied.
4. Tap the “Social Mode” button to hear your surroundings.
5. Customize your earbuds touch buttons. You can also do this later via “Device Settings”.

Your earbuds is now personalized with your unique hearing profile.

Updating your Denon PerL
In order to access the latest features for your Denon PerL make sure you update:

Your Denon Headphones app
To update the Denon Headphones app, open the App Store (for iOS devices) or Google Play (for Android devices) to check for available updates.

Your Denon PerL
Some improvements may be added to the Denon PerL with a firmware upgrade. These will be either automatically applied to your device or you may need to perform the below.

1. Open the Denon Headphones app.
2. A message will appear that an update is available, tap “Start update”, or, tap menu icon ( ) > “Device Settings” > “Software update” > “Start update”
3. Your upgrade will begin.

Advanced part

Charging the earbuds and charging case
The earbuds battery provides 6 hours of wireless use, and up to 24 hours of use when using the charging case.

To charge your earbuds

1. Place them in the charging case and close the lid. Your earbuds shuts down and charges when placed inside the charging case.
2. Your charging case holds multiple full charges for your earbuds so you can charge on the move. To keep your earbuds charged, put them in the charging case when you’re not using them. The earbuds take approximately two hours to fully charge via the charging case.

To charge your charging case via USB

1. Connect the case to the included USB-C charging cable and plug it into a computer or wall adapter.
2. The LED lights will pulse when charging. Once fully charged, the LED lights will turn solid. The charging case takes approximately two hours to fully charge via the charging cable.

Checking the earbuds battery and charging case battery

Checking the earbuds battery
While connected to your earbuds, you can check the battery indicator in the top-right corner of the Denon Headphones app.

1. A voice prompt will announce “battery low” when your earbuds needs charging.
2. A voice prompt will announce “battery critical” when your earbuds is about to power off.

Checking the charging case battery
The charging case has 4 LEDs which indicate the level of charge of the case battery when opened for 4 seconds.

Using the earbuds touch buttons
The earbuds has touch buttons on each side that you can tap to perform useful functions. You can customize your touch buttons in the 1 Open the Denon Headphones app with your earbuds connected via Bluetooth to your device

1. Open the Denon Headphones app with your earbuds Denon Headphones app connected via Bluetooth to your device.
2. Tap on the menu icon at the top left ( ) .
3. Tap on “Device Settings” > “Configure touch buttons”.
4. Choose the tap controls you wish to adjust.

Tap/Double tap/Triple tap/Double tap and hold gestures

In the Denon Headphones app, the following functions can be assigned to each Tap/Double tap/Triple tap/Double tap and hold operation.

• Enable/disable social mode
• Enable/disable social mode and pause
• Voice assistant
• Play/Pause
• Play/Pause music & Answer calls/Hang-up calls
• Play/Pause music & Answer calls
• Next Track
• Previous Track
• Enable/disable Immersion Mode
• Increase immersion level
• Decrease immersion level
• Volume up
• Volume down

Tap and hold

• Tap and hold both touch buttons for 2 seconds to enter discoverable mode.
• Tap and hold one of the touch buttons for 10 seconds to perform a hard reset on the corresponding earbud. Earbuds reset independently. To reset both sides, tap and hold both touch buttons for 10 seconds, or return them to the charging case.
• Tap and hold touch button gestures are not user configurable.

Making and receiving voice calls with your earbuds
The earbuds includes highly sensitive microphones for enhanced voice call quality. When your earbuds is connected via Bluetooth, you can answer voice calls:

• Directly on your phone;
• Or by using the earbuds touch buttons, if the answer call function has been assigned to a touch button within the Denon Headphones app.

Connecting your earbuds to other products

You can connect your earbuds to other products using Bluetooth.

Computers

Mac

1. Tap and hold down both touch buttons on each side of your earbuds to enter pairing mode.
2. On your Mac, choose “Apple menu” > “System Preferences”, then click Bluetooth.
3. Select “Denon PerL XXX” on the device list.

PC

1. Tap and hold down both touch buttons on each side of your earbuds to enter pairing mode.
2. Click the Bluetooth icon on your computer’s taskbar.
3. From Bluetooth & other devices, click add Bluetooth or other device.
4. Select “Denon PerL XXX”..

TVs
Audio configurations on TVs vary. Check your TV’s connectivity is compatible with Denon PerL connectivity.

Changing ear tips and wings attachments

Changing your earbuds ear tips

1. The Denon PerL comes with five ear tip sizes. Try all the ear tip sizes to find the ones that best fit your ears. You’ll know you have a good seal if the sound around you quietens when you put on your earbuds.
2. To remove an ear tip gently pull with your fingers at the base of the ear tip, where it is attached to the earbuds.
3. To attach an ear tip, push the new ear tip all the way down over the opening and onto the earbuds.

Changing the earbuds wings attachments
The Denon PerL comes with two wing sizes/types. Try both wing sizes to find the ones that best fit your ears. The earbuds can also be used without the wings.

To change the earbuds wings:

1. Gently pull the wing to remove.
2. Push the new wing onto the earbuds.
3. Check the new wing is pushed on all the way.
4. To check the wings are fitted correctly, the hole on the wing should be aligned with the notch on your earbuds. The earbuds should fit comfortably in your ear and create a seal. You will know you have a good seal if the sound around you quietens.

Cleaning the earbuds
Your earbuds needs cleaning from time to time.

Please note : Never use alcohol, cleaning solvents, or strong detergents when cleaning the earbuds.

To clean the ear tips:

1. Remove the ear tips, and wash them with water and a mild detergent.
2. Rinse and dry the ear tips and set aside.
3. Reattach the ear tips.
4. Wipe the earbuds with a soft, damp cloth.

Headphones app

Denon Headphones app features

1. Read on for everything that you need to know about the Denon Headphones app.
2. With the Denon Headphones app, you can adjust the level of immersion, change or add hearing profiles, check battery status, enable/disable ANC and social mode, and more.
3. To set up the earbuds with the Denon Headphones app, remove the earbuds from the charging case and connect them to the Denon Headphones app.

Choosing the level of immersion

1. Open the Denon Headphones app.
2. Use the immersion slider to choose your preferred level of bass.

Please note: Always set your immersion to a comfortable, moderate level when using your earbuds for an extended period of time.

ANC (Active Noise Cancellation) and social mode
ANC (Active Noise Cancellation) reduces outside noise so you can focus on your music. Social mode passes outside sound into your earbuds so you can hear conversations and your surroundings. ANC is enabled by default. You can toggle between ANC and social mode via the touch buttons or inapp:

Touch buttons
You can configure the touch buttons to enable/disable social mode in the Denon Headphones app. This will toggle between social mode and ANC.

In-app
Tap the social mode button on the homepage of the Denon Headphones app.

Enabling/disabling social mode & ANC

1. Open the Denon Headphones app with your earbuds connected via Bluetooth to your device.
2. Tap on the menu icon at the top left ( ).
3. Tap on “Device Settings”.
4. Scroll down to “Enable Social Mode & ANC (Active Noise Cancellation)”.
5. Tap on the button to completely enable or disable social mode & ANC.

Changing the earbuds voice language
The earbuds voice guides you through personalizing your earbuds, announces the battery level and identifies connected devices. To change the language:

1. Open the Denon Headphones app.
2. Tap on the menu icon at the top left ( ).
3. Tap on “Device Settings” > “Change voice language”.
4. Choose your preferred language.
5. To confirm the change, tap “Yes”.

Please note : It takes approximately 10 minutes for the voice language to change.

Enabling EU volume limiter
To change the EU volume limit setting:

1. Open the Denon Headphones app with your earbuds connected via Bluetooth to your device.
2. Tap on the menu icon at the top left ( ).
3. Tap on “Device Settings”.
4. Scroll down to “Enable EU volume limiter”.
5. Tap on the setting to toggle it on or off.

Switching and adding hearing profiles
You can store up to three hearing profiles on your earbuds at a time.

Switching profiles

1. Open the Denon Headphones app.
2. Tap profile name on the Denon Headphones app homepage.
3. Tap the hearing profile you’d like to switch to.

Adding a hearing profile

1. Open the Denon Headphones app.
2. Tap “Add Profile” on the Denon Headphones app homepage at the top center.
3. If you own the earbuds you are using, select “Owner”. If you are using someone else’s earbuds, select “Another person”.
4. Follow the app prompts to add your new hearing profile.

Troubleshooting

If you’re ever having trouble with your Denon PerL, read the following troubleshooting.

Resetting your earbuds Device reset
Hold down the touch buttons on both sides of the earbuds for 10 seconds to reset.

Factory reset

1. Open the Denon Headphones app.
2. Tap menu icon ( ) > “Device Settings” > “Perform factory reset”
3. This will delete your hearing profiles.

If your Denon PerL won’t charge

• Make sure you’re charging with the Denon PerL USB-C cable only.
• If you’re trying to charge with a computer, then try using a different USB port or a wall charger.
• If you’re trying to charge with a wall charger, then try charging with a computer.
• If you’re attempting to charge with a USB hub, then make sure it’s powered.

If your earbuds won’t perform the personalization process

• Check our Fitting your earbuds guide in Basic part to ensure you have the correct fit. (v p. 6)
• Make sure your earbuds is sitting securely in your ears, remove any accessories which sit near your ears, and if you have long hair, tie it back.
• Check there are no obstructions blocking the mesh e.g. wax build up, packaging remnants etc. Any blockages will impact the ability of the Denon PerL to detect your hearing.
• Make sure you’re in a quiet place, sit still and try not to talk during personalization.
• Check you have a stable internet and Bluetooth connection.
• Check your mobile device and the Denon Headphones app have been updated to the latest version.

Further troubleshooting:

• ‘Forget’ your Denon PerL from your device’s Bluetooth settings, and pair again.
• Reset the device you are trying to connect to.
• Delete and reinstall the Denon Headphones app.
• Reset your earbuds.
• Clean your earbuds.

If your earbuds won’t connect to the Denon Headphones app

• Check your mobile device and the Denon Headphones app have been updated to the latest version.
• Close and re-open the Denon Headphones app.
• Check your earbuds is connected to your mobile device with Bluetooth. You need to be connected with Bluetooth to use the Denon Headphones app. Bluetooth will only activate when no cables are connected.
• Check your internet connection is stable.
• Delete the Denon Headphones app, restart your mobile device and then reinstall the Denon Headphones app.
• Reset your earbuds.

If you’re having trouble connecting your earbuds via Bluetooth

• Check your earbuds and device are charged.
• Ensure your earbuds and device are within 10 feet (about 3 m) of each other.
• Check you’re connecting to Denon PerL XXX, not Denon PerL XXX [LE].
• Denon PerL XXX [LE] is the Denon PerL low-energy mode, which will automatically connect after you’ve connected to Denon PerL XXX.
• Move away from other Bluetooth devices, microwaves and wireless routers to avoid interference.

Further troubleshooting:

• Re-start your device and try pairing your earbuds with Bluetooth again.
• If you’ve previously paired your earbuds with Bluetooth, then remove your earbuds from your device’s paired device list and try pairing again.
• Reset your earbuds.

Bluetooth cutting in and out?
Bluetooth is designed for short distances, so you might experience some interference from time to time. To minimize Bluetooth interference, try the following:

• Move your paired device closer to the earbuds.
• Move your earbuds and device away from other Bluetooth devices, microwaves and wireless routers.
• Update your earbuds and mobile device to the latest versions.

If you’re having trouble making calls with your earbuds
Follow these steps if you’re having trouble making and receiving phone calls, or calls via Skype, FaceTime or other calling apps.

• Check your earbuds is connected with Bluetooth.
• Check that nothing is blocking your earbuds microphones.
• The microphones are located on each side of your earbuds.
• Disconnect your earbuds from your device and then reconnect.
• Check your Bluetooth connection.
• Poor call quality can be caused by a poor Bluetooth connection.
• Reset your earbuds.

If you’re having trouble with sound quality
To get the highest sound quality from your earbuds:

• Use a lossless file format, such as AIFF, WAV or FLAC.
• Use a lossless streaming service, such as Tidal.
• If you’re using Spotify or a similar streaming service, use the high-quality streaming option. Ensure to check the streaming quality options in the platform’s settings.
• Check the device is not in Social Mode.
• If you’re using MP3 or MP3-like files, use high-bitrate MP3, Ogg or AAC files. Or use a minimum of 256kbps (and preferably 320kbps) files with modern codecs.
• Personalize your earbuds again.

The earbuds uses sensitive microphones to personalize, so movements, outside noises and heavy breathing can affect your hearing profile.

If the touch buttons aren’t working correctly

• Check your earbuds touch buttons have been set-up correctly via the Denon Headphones app.
• Reset your earbuds.

Can’t find what you’re looking for? Try the following

• Check your earbuds is charged.
• Check your mobile device and the Denon Headphones app have been updated to the latest version.
• Check your Bluetooth is connected.

Further Troubleshooting

• Forget your earbuds from your device’s Bluetooth settings, and pair again.
• Reset the device which you are trying to connect to.
• Delete and reinstall the Denon Headphones app.
• Reset your earbuds.
• Clean your earbuds.

Appendix

Trademark information

The Bluetooth® word mark and logos are registered trademarks owned by the Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under license. Other trademarks and trade names are those of their respective owners.

1. Qualcomm aptX is a product of Qualcomm Technologies, Inc. and/or its subsidiaries.
2. Qualcomm is a trademark of Qualcomm Incorporated, registered in the United States and other countries. aptX is a trademark of Qualcomm Technologies International, Ltd., registered in the United States and other countries.

App Store® is registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC.

Specifications

• Power supply: 5V dc, 0.35A
• Wireless frequency band: 2400-2483.5 MHz
• Continuous playback time: Approx. 6 hours (Earbuds) Approx. 24 hours (with 3 × recharge via the charging case)
• Charging time: Approx. 2 hours (Earbuds) Approx. 2 hours (Charging case)

www.denon.com

3520 10918 00ASA ©2023 DEI Sales, Inc. All Rights Reserved.

References

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