Dimplex CST20 Electric Inset Fire Instruction Manual

: June 17, 2024
: Dimplex

Table of Contents

Dimplex CST20 Electric Inset Fire
Product Information
Product Usage Instructions
FAQ
Important Safety Advice
General
Electrical connection
Dimensions
Controls
Maintenance
Cleaning
CONTACT
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Dimplex CST20 Electric Inset Fire

Dimplex-CST20-Electric-Inset-Fire-PRODUCT

Product Information

Specifications

Product Name: Castillo CST20 & Zamora ZAM20
Model Number: 08/19760/1 (UK)
Compliance: European Safety Standards EN60335-2-30, European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2, and EN60555-3
EEC Directives: 73/23 and 89/336
Manufacturer: Glen Dimplex UK Limited
Address: Millbrook House Grange Drive Hedge End Southampton Hampshire. SO30 2DF

Product Usage Instructions

Important Safety Advice

Before using the Castillo CST20 & Zamora ZAM20, please read and follow these important safety instructions:

Always disconnect the product from the power supply before attempting any maintenance.
Ensure proper electrical connection according to local regulations.

Controls

The product is equipped with three switches for controlling heat settings:

Switch 1 (I): Controls the electricity supply to the heater and flame effect. This switch must be in the ON (I) position for the heater to operate with or without heat.
Switch 2 (I): Provides 1kW heat output.
Switch 3 (II): Provides 2kW heat output when used in conjunction with Switch 2.

To turn on a switch, push it in with the markings facing outward.

Thermal Safety Cut-out

The heater is equipped with a thermal safety cut-out to prevent damage from overheating. If the heat outlet is restricted, the heater will switch off automatically. Once the obstruction has been removed and the heater has cooled down, it will switch on again. If the cut-out continues to operate intermittently, please switch off the heater and contact a service agent.

Lamp Replacement: Refer to Figures 3, 4, and 5 in the user manual for instructions on replacing the lamp.

Recycling

At the end of the product’s useful life, do not dispose of it with household waste. Please recycle it where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.

Cleaning

Regularly clean the product according to the manufacturer’s instructions to maintain its appearance and performance.

After Sales Service

If you require any assistance or after-sales service for the Castillo CST20 & Zamora ZAM20, please contact Glen Dimplex UK Limited at the following:

Tel: 0870 7270101 (Customer Services)
Fax: 0870 7270102
Email: customer.services@glendimplex.com.

FAQ

Q: What safety standards does the product comply with?
A: The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2, and EN60555-3, which cover the essential requirements of EEC Directives 73/23 and 89/336.
Q: What should I do if the thermal safety cut-out keeps operating intermittently?
A: If the thermal safety cut-out continues to operate intermittently, please switch off the heater and contact a service agent for assistance.

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3 which cover the essential requirements of EEC Directives 73/23 and 89/336

Important Safety Advice

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electrical shock, and injury to persons, including the following:
If the appliance is damaged, check with the supplier before installation and operation.
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the heater immediately below a fixed socket outlet or connection box.
Do not cover the heater. Do not place material or garments on the heater, or obstruct the air circulation around the heater, for instance by curtains or furniture, as this could cause overheating and a fire risk.
This appliance is not intended for use by children or other persons without assistance or supervision if their physical, sensory or mental capabilities prevent them from using it safely.
Children should be supervised to ensure that they do not play with the appliance.
Do not use this heater in series with a thermal control, a program controller, a timer or any other device that switches on the heat automatically, since a fire risk exists when the heater is accidentally covered or displaced.
Ensure that furniture, curtains or other combustible materials are positioned no closer than 1 metre from the heater.
In the event of a fault unplug the heater.
Unplug the heater when not required for long periods.
Although this heater complies with safety standards, we do not recommend its use on deep pile carpets or on long hair type of rugs.
The appliance must be positioned so that the plug is accessible.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a similarly qualified person to avoid a hazard.
Keep the supply cord away from the front of the heater.

General

Unpack the heater carefully and retain the packaging for possible future use, in the event of moving or returning the fire to your supplier. Loose coals and pebbles are packed separately within the carton. When the heater is assembled the coals or pebbles are placed on top of the fuel bed up to a maximum weight of 6kg.
The fire incorporates a flame effect, which can be used with or without heating, so that the comforting effect may be enjoyed at any time of the year. Using the flame effect on its own only requires little electricity.
These models are designed to be free-standing and are normally positioned against a wall.
Before connecting the heater check that the supply voltage is the same as that stated on the heater.
Please note: Used in an environment where background noise is very low, it may be possible to hear a sound that is related to the operation of the flame effect. This is normal and should not be a cause for concern.

Electrical connection

WARNING – THIS APPLIANCE MUST BE EARTHED.
This heater must be used on an AC ~ supply only and the voltage marked on the heater must correspond to the supply voltage.
Before switching on, please read the safety warnings and operating Instructions.

Dimensions

Dimplex-CST20-Electric-Inset-Fire-FIG-1

Controls

Controls – see Fig. 2
Three switches provide a choice of heat settings. A switch is in the ON position when the side with the markings on (i.e. I, I, or II) is pushed in.

Switch 1 (I) Controls the electricity supply to the heater and flame effect.
Note: This switch must be in the ON (I) position for the heater to operate with or without heat.
Switch 2 (I) Provides 1kW heat output
Switch 3 (II) Provides 2kW heat output with switch 2

Thermal Safety Cut-out
A thermal safety cut-out is incorporated into the heater to prevent damage due to overheating. This can happen if the heat outlet is restricted in any way. The heater will switch on once the obstruction has been removed and the heater has cooled. If the cut-out continues to operate intermittently, the heater should be switched off and a service agent contacted.

Maintenance

WARNING: ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE ATTEMPTING ANY MAINTENANCE.
Lamp Replacement – see Fig. 3, 4 & 5

There are two lamps located beneath the fuel effect. To gain access to the lamps, remove the coal/pebbles and place them in a container. Remove the front fret/fuel effect from the fire by lifting it up and out from the slots on the fire – see Fig. 3.
Remove the rotisserie by carefully sliding the rubber connecter off the motor shaft – see Fig. 4.
Remove the defective lamp by unscrewing it as shown in Fig. 5.
Replace with a 60W E14 SES Clear Candle lamp. Take care not to over-tighten the lamp.
Refit the front fret/fuel effect and replace the coal/pebbles.

Recycling
For electrical products sold within the European Community.
At the end of the electrical products’ useful life, it should not be disposed of with household waste. Please recycle where facilities exist. Check with your Local Authority or retailer for recycling advice in your country.

Cleaning

WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING THE HEATER.
For general cleaning use a soft clean duster – never use abrasive cleaners. The glass viewing screen should be cleaned carefully with a soft cloth. DO NOT use proprietary glass cleaners.
To remove any accumulation of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally be used to clean the outlet grille of the fan heater.

After Sales Service

Your product is guaranteed for one year from the date of purchase.
Within this period, we undertake to repair or exchange this product free of charge (excluding lamps & subject to availability) provided it has been installed and operated under these instructions.
Your rights under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
Should you require after-sales service you should contact our customer services help desk at 0870 727 0101. It would assist us if you could quote the model number, series, date of purchase, and nature of the fault at the time of your call. The customer services help desk will also be able to advise you should you need to purchase any spares.
Please do not return a faulty product to us in the first instance as this may result in loss or damage and delay in providing you with a satisfactory service.
Please retain your receipt as proof of purchase.

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC) EN55014, EN60555-2 and EN60555-3 which cover the essential requirements of EEC Directives 73/23 and 89/336