UNIFI Samsung Galaxy Tab S9 FE Instructions

UNIFI Samsung Galaxy Tab S9 FE Instructions

Your questions answered

We’ve put together some commonly asked questions to give you more information about Smart Device Add-on with Unifi Home plan.

General

What is the offer about?

Unifi now offers various smart devices as add-on selection, unlocking exclusive deals to enrich your digital lifestyle. These latest smart devices come with an easy payment plan (EPP) to allow you to enjoy saving of up to RM3,400.

Who is eligible for this offer?

Existing Unifi Home customers subscribing to Unifi plans 100Mbps and above who are:

• With minimum of 6 months tenure with Unifi Home subscription
• With good payment record with Unifi

If you are currently subscribing to the lower speed plans (below Unifi 100Mbps), you will need to upgrade your plan to enjoy this offer. This offer is for Malaysians only.

Will I be tied to any contract?

Yes, all subscriptions with smart devices come with a 24 months or 36 months contract.

I’m interested! How can I take up the smart devices?

• You can sign up via the following touchpoints:
• Digital: MyUnifi App or Selfcare porta
• TMpoint outlets nationwide
• Unifi Contact Centre at 100 (press 4)

Smart Device, Charges & Delivery

What are the smart devices offered with Unifi Home plan?

Tablet

**Laptop**

75 inch TV

HDMI: 4 Slots Ethernet LAN Wireless

Weight| 23kg (with Stand)
Warranty| 2 years local warranty

HDMI: 3 Slots Ethernet LAN Wireless

Weight| 26kg (with Stand)
Warranty| 2 years local warranty

HDMI: 4 Slots Ethernet LAN Wireless

Weight| 28kg (with Stand)
Warranty| 2 years local warranty

65inch TV

HDMI: 4 Slots Ethernet LAN Wireless

Weight| 17.3kg (with Stand)
Warranty| 2 years local warranty

HDMI: 3 Slots Ethernet LAN Wireless

Weight| 16.4kg (with Stand)
Warranty| 2 years local warranty

HDMI: 3 Slots Ethernet LAN Wireless

Weight| 21.6kg (with Stand)
Warranty| 2 years local warranty

55 inch TV

HDMI: 4 Slots Ethernet LAN Wireless

Weight| 13kg (with Stand)
Warranty| 2 years local warranty

HDMI: 3 Slots Ethernet LAN Wireless

Weight| 11.6kg (with Stand)
Warranty| 2 years local warranty

HDMI: 3 Slots Ethernet LAN Wireless

Weight| 14.1kg (with Stand)
Warranty| 2 years local warranty

Gaming

How many smart devices can I sign up?

You are allowed to add on only one (1) smart device per Unifi home subscription at any one time.

Do I get to keep the smart device after my contract ends?

Yes, you may keep the smart device after the completion of your 24 months contract and full settlement of the device payment.

Will there be any additional fees for the delivery service?

There are no additional charges for the delivery of the device to your doorstep, nationwide.

How much are the monthly charges for the smart device?

BB Only Plans

| 100M/

300M/

500M

| 173| 113| ****

123

| ****

80

| 96| 63| 228| 151| ****

154

| ****

88

| 118| 78| ****

215

| ****

147

| ****

128

| ****

85

| ****

107

| ****

70

1GB/

2GB

| 159| 104| 88| 58| 213| 141| 108| 71

Convergence Plans

| 100M/

300M/

500M

| ****

165

| ****

108

| ****

91

| ****

60

| ****

220

| ****

146

| ****

112

| ****

74

1GB/

2GB

| 159| 104| 88| 58| 213| 141| 108| 71

BB Only Plans

| 100M/

300M/

500M

| ****

250

| ****

N/A

| 141| ****

N/A

| 109| ****

N/A

| ****

112

| ****

75

| ****

87

| ****

60

| ****

258

| ****

N/A

1GB/

2GB

| 138| 99

Convergence Plans

| 100M/

300M/

500M

| 141| 109
1GB/

2GB

| 138| 99

• We would recommend you to subscribe to our convergence plans, which includes Unifi Home with Unifi TV or Unifi Mobile to enjoy additional monthly discount.
• All charges are inclusive of complimentary shipping to your doorstep,
• The device will be charged twice in the first bill since it is not

When will I receive the smart device?

For existing customers, your smart device will be delivered to your delivery address within 14 working days.

How do I check the smart device delivery status?

Your smart device will be delivered by our partner, Line Clear Express.
You may track the smart device delivery status via http://lineclearexpress.com/my/tracking

Please enter your Unifi order number ( without “-“ ) e.g. 141205393843

I have subscribed to home smart device; can I cancel or return the smart

device within the contract period?

We are sorry. No cancellation or return is allowed during the contract period.
If you are still tied to the smart device contract, you will be charged with a penalty calculated based on the remaining monthly balance of the smart device’s recommended retail price (RRP).

I have seen this offer, but why am I not offered to subscribe?

Thank you for your interest, however this offer is only eligible for selected Unifi Home customers as listed in Question 2 above. Please visit our official website Unifi.com.my to find out more suitable offers for your lifestyle needs.

How much is the penalty amount if I terminate the plan within the

contract period?

If you terminate your plan during your contract period, you will be charged with early termination fees based on the remaining months of the contract.
[Device recommended retail price (RRP) ÷ 24 months] x Remaining Month (s)

Example as below:

Sample calculation for Laptop (RRP = RM2950) with 5 months remaining contract:
(RM2950 ÷ 24 months) x Remaining Month(s) Penalty Fee: RM122.90 x 5 months = RM614.50

Where should I make a report for any defective/damaged smart device?

In the event that you have received a defective smart device, please lodge a report to us via any of our channels within seven (7) working days upon receiving it:

• Email at help@tm.com.my
• Facebook
• Twitter
• Call Unifi Contact Centre at 100
• TMpoint outlets nationwide

After the seven (7)-day period, you may visit the nearest manufacturer support centre for immediate replacement ( refer Question 17 for the details ). Please remember to bring along the smart device together with the original copy of your Delivery Order (DO).

How can I get a copy of my Delivery Order (DO)?

To request for a copy of your Delivery Order (DO), please email to Unifi.orders@mmag.com.my. Please specify the details below in your email:

1. Unifi order number
2. Customer name

• Contact number

Who do I contact if I face any issues with the smart device?

We would advise you to refer and seek assistance from the manufacturer’s support channel.

LG Support

1300 82 2822

(Mon-Fri, 9.00am – 6.00pm)

| SAMSUNG Support

1800 889999

(24 Hours / 7 days)

| COCORO Life app

03-8026 6228

(Mon-Fri, 9.00am – 6.00pm)

| ASUS Website

1300 88 9900

(Mon-Fri, 9.00am – 6.00pm)

| ACER Care

1800 88 1918

(Mon-Fri, 9.00am – 6.00pm)

How can I perform the installation for my smart TV?

Worry not, all required user manual is provided in the TV box including the installation guide.

Can I upgrade or downgrade my Unifi Home plan with home smart device?

Yes, you can upgrade your Unifi Home plan anytime during the contract period. However, you will be charged with a penalty if you downgrade your Unifi Home plan within the contract period.

Under what circumstances will I be charged with the penalty?

The smart device’s remaining balance will be charged if any of the following occurs during the contract period:

1. Termination before contract ends
2. Transfer of ownership

• Downgrade to a lower speed plan / lower package

1. Termination of Unifi Mobile or Unifi TV (for All-in-One plan subscription)

Why am I being double charged in my first (1st) bill for the smart device

subscription?

In your first bill, you may find that there is a double charge of smart device subscription as the charges for the device are not prorated.
A sample of scenario for Sharp TV at RM129/month:

• Bill for month 1: you will see RM129 (month 1) + RM129 (month 2) charged in the bill
• Bill for month 2 until month 23: you will see RM129 being charged in the bill each month
• So in total, you will still be charged for 24 times only

The charges are based on the number of calendar months, so you may refer to “Start Date” and “End Date” for the actual period. Rest assured that you will only be billed for 24 months subscription period.

Touch ‘N Go eWallet Credit Offer (SAMSUNG TV & LG TV)

How can I get the Touch ‘N Go eWallet credit?

You can get the Touch N’ Go eWallet credit by subscribing to any of our SAMSUNG or LG smart TVs over 24 months or 36 months contract period.

Is there any limit of Touch ‘N Go eWallet credit giveaway?

Yes all Touch ‘N Go eWallet credit are based on first come first serve basis while stocks last.

How much is the Touch ‘N Go eWallet credit giveaway?

You will be rewarded with Touch N’ Go eWallet credit as per below table:

How do I receive the Touch ‘N Go eWallet credit?

Your Touch N’ Go eWallet credit will be emailed to your registered email address from unifi.orders@mmag.com.my.

How do I check if I have not received the Touch ‘N Go eWallet credit?

You can email your enquiries directly to us at tmdelivery@tm.com.my.

Advance Payment for Smart Device & Others

Do I need to make an advance payment for the smart device?

Existing customers will not be imposed with an advance payment; however, the waiver will be based on their Unifi Credit Rating.

Where can I learn more about this offer?

To find out more, please contact us at any of our channels:

• https://Unifi.com.my/
• TMpoint/Unifi Store outlets nationwide
• Live Chat

Read More About This Manual & Download PDF:

References

• ASUS RMA
• Maya
• Self Care Portal
• Warranty | Acer Malaysia
• COCORO Life Malaysia | Where Life Becomes Hearty
• LG LG Electronics: Consumer Electronics & Appliances from LG | LG Malaysia
• Samsung Product Warranty Information | Samsung Malaysia

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