Duke FWM34-12 Series Product Holding Cabinet Instruction Manual

PRODUCT HOLDING
CABINET
MODELS
FWM34-12 SERIES
FWM34-15 SERIES
FWM34-22 SERIES
FWM34-23 SERIES
FWM34-24 SERIES
FWM34-31 SERIES
FWM34-32 SERIES
FWM34-42 SERIES
FWM34-43 SERIES
FWM 6-42 SERIES

Please read this manual completely before attempting to install, operate or service this equipment
This manual is Copyright © 2018 Duke Manufacturing Co. All rights reserved.
Reproduction without written permission is prohibited. Duke is a registered trademark of the Duke Manufacturing Co.

ELECTRICAL WARNINGS

THIS MANUAL HAS BEEN PREPARED FOR PERSONNEL QUALIFIED TO INSTALL ELECTRICAL EQUIPMENT, WHO SHOULD PERFORM THE INITIAL FIELD STARTUP AND ADJUSTMENTS OF THE EQUIPMENT COVERED BY THIS MANUAL.
READ THIS MANUAL THOROUGHLY BEFORE OPERATING, INSTALLING OR PERFORMING MAINTENANCE ON THE EQUIPMENT.
WARNINGS : Failure to follow all the instructions in this manual can cause property damage, injury or death.
WARNINGS : Improper installation, adjustment, alteration, service or maintenance can cause property damage, injury or death.
WARNINGS : (US/CAN ONLY) Electrical connections should be performed only by a certified professional.
WARNINGS : Electrical and grounding connections must comply with the applicable portions of the National Electric Code and/or all local electric codes. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : Before connecting the unit to the electrical supply, verify that the electrical and grounding connections comply with the applicable portions of the National Electric Code and/or other local electrical codes. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : Before connecting the unit to the electrical supply, verify that the electrical connection agrees with the specifications on the data plate. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : UL73 grounding instructions: This appliance must be connected to a grounded, metal, permanent wiring system. Or an equipment-grounding conductor must be run with the circuit conductors and connected to the equipment-grounding
terminal or lead on the appliance. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : Appliances equipped with a flexible electric supply cord, are provided with a three-prong grounding plug. It is imperative that this plug be connected into a properly grounded three-prong receptacle. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : If the receptacle is not the proper grounding type, contact an electrician. Do not remove the grounding prong from the plug. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : Before performing any service that involves electrical connection or disconnection and/or exposure to electrical components, always perform the Electrical LOCKOUT/TAGOUT Procedure. Disconnect all circuits. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : Before removing any sheet metal panels or servicing this equipment, always perform the Electrical LOCKOUT/TAGOUT Procedure. Be sure all circuits are disconnected. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : Do not operate this equipment without properly placing and securing all covers and access panels. Failure to comply with this procedure can cause property damage, injury or death.
WARNINGS : For your safety, do not use or store gasoline or other flammable vapors or liquids in the vicinity of this or any other appliance. Failure to comply can cause property damage, injury or death.
WARNINGS : In the event of a power failure, do not attempt to operate this appliance. Failure to comply can cause property damage, injury or death.
WARNINGS : This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. Children should be supervised to ensure they do not play with the appliance.
CAUTION
Observe the following:

• Minimum clearances must be maintained from all walls and combustible materials.
• Keep the equipment area free and clear of combustible material.
• Maintain adequate clearance for air openings.
• Operate equipment only on the type of electricity indicated on the data sticker.
• Retain this manual for future reference.

MANUFACTURER’S INTRODUCTION

The Duke Product Holding Unit was developed for extended food-holding capabilities to provide consistently high, “just cooked” food quality.
The Duke Product Holding Unit utilizes Duke’s patented “heat sink” holding technology that provides even heat distribution to food pans through the bottom and sides. This allows pre-cooked foods to be held for extended periods without noticeable degradation of quality, reducing food scrap/waste.
The self contained, individually formed, sealed compartments of the Duke Product Holding Unit eliminates food odor and taste transfer. Because the compartments are sealed and formed to the shape of the pan, no disassembly is required for cleaning and product changes.
The unique design of the Duke Product Holding Unit allows single temperature operation for all existing product groups. This 180°F(82°C) approved temperature is preset at the factory. This reduces the likelihood of inconsistent performance between restaurant locations.
The Duke Product Holding Cabinet was also designed to rethermalize food product. A thermostat setting of 180°F(82°C) minimum is required for re- thermalization. To comply with sanitation requirements do not set the temperature control lower than 180°F(82°C) or equivalent.
Notice: Only qualified service persons should modify control temperature presets.
SERIAL NUMBER LOCATION
The Serial Number Data Label is located on the rear of the unit, above the power cord connection. Refer to the erial Number Data Label for proper electrical requirements. The serial number and model number are required when communicating with the Duke Service Department.

SPECIFICATIONS

MODEL FWM34-12

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-12-120| 50 lbs (22,7 Kg)| 120| 400| 4.0 (4,0)| 60
FWM34-12-230| 50 lbs (22,7 Kg)| 230| 600| 3.0 (3,0)| 50

Compliance Declaration

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-15**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-15-120| 100 lbs (45,5 Kg)| 120| 1000| 8.3 (8,3)| 60
FWM34-15-208| 100 lbs (45,5 Kg)| 208| 1500| 7.2 (7,2)| 60
FWM34-15-230| 100 lbs (45,5 Kg)| 230| 1500| 6.5 (6,5)| 50

Compliance Declaration

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2  EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-22

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-22-120| 91 lbs (41,4 Kg)| 120| 800| 7.0 (7,0)| 60
FWM34-22-208| 91 lbs (41, 4Kg)| 208| 1200| 6.0 (6,0)| 60
FWM34-22-230| 91 lbs (41, 4Kg)| 230| 1200| 5.0 (5,0)| 50

Compliance Declaration

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2 EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-23**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-23-120| 113 lbs (51,4Kg)| 120| 1200| 10.0 (10,0)| 60
FWM34-23-208| 113 lbs (51,4Kg)| 208| 1800| 9.0 (9,0)| 60
FWM34-23-230| 113 lbs (51,4Kg)| 230| 1800| 8.0 (8,0)| 50

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-24**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-24-120| 149 lbs (67,6Kg)| 120| 1600| 14.0 (14,0)| 60
FWM34-24-208| 149 lbs (67,6Kg)| 208| 2400| 12.0 (12,0)| 60

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-31**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-31-120| 75 lbs (22,7 Kg)| 120| 600| 6.0 (6,0)| 60
FWM34-31-230| 75 lbs (22,7 Kg)| 230| 900| 5.0 (5,0)| 50

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2 EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-32**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-32-120| 113 lbs (51,4Kg)| 120| 1200| 10.0 (10,0)| 60
FWM34-32-208| 113 lbs (51,4Kg)| 208| 1800| 9.0 (9,0)| 60
FWM34-32-230| 113 lbs (51,4Kg)| 230| 1800| 8.0 (8,0)| 50

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-42**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-42-208| 145 lbs (65,9Kg)| 208| 2400| 12.0 (12,0)| 60
FWM34-42-230| 145 lbs (65,9Kg)| 230| 2400| 10.0 (10,0)| 50

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM34-43**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM34-43-208| 210 lbs (95,3Kg)| 208| 3600| 17.0 (17,0)| 60
FWM34-43-230| 210 lbs (95,3Kg)| 230| 3600| 15.7 (15,7)| 50

Compliance Declaration

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
**| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC
MODEL FWM6-42**

MODEL| SHIPPING WEIGHT| AC Voltage (V ~)| Watts (W)| Amps (A)| FREQUENCY (Hz)
FWM6-42-100| 155 lbs (70,3Kg)| 100| 1600| 16.0 (16,0)| 60
FWM6-42-120| 155 lbs (70,3Kg)| 120| 1600| 13.0 (13,0)| 60
FWM6-42-208| 155 lbs (70,3Kg)| 208| 2400| 12.0 (12,0)| 60
FWM6-42-230| 155 lbs (70,3Kg)| 230| 2400| 10.0 (10,0)| 50
FWM6-42-240| 155 lbs (70,3Kg)| 240| 2400| 10.0 (10,0)| 60

Compliance Declaration

| Standard: UL197| File: KNGT.E17421
---|---|---
| Standard: CSA-C22.2 No. 109| File: KNGT7.E17421
| Standard: ANSI / NSF 4| File: TSQT.E157479
****| Directive 2006/95/EC:
EN60335 -1:2002, A1, A2, A11, A12
EN 60335-2-49:2003| Directive 89/336/EEC and 2004/108/EC:
EN61000-3-2   EN 55014-1
EN61000-3-3  EN55014-2
| WEEE RoHS Directive 2002/96/EC

INSTALLATION INSTRUCTIONS

UNPACKING UNIT

1. Inspect the shipping carton and/or container, carefully noting any exterior damage on the delivery receipt.

2.  Contact the carrier immediately and file a damage claim with them. Save all packing materials when filing a claim. Freight damage claims are the responsibility of the purchaser and are not covered by the warranty.

3.  Unpack and Inspect the unit for damage. 4. Report any dents or breakage to the source of purchase immediately.
   CAUTION: Do not attempt to use unit if damaged.

4. Remove all materials from the unit interior.

5.  If the unit has been stored in extremely cold area, wait a few hours before connecting the power.

INSTALLATION CODES AND STANDARDS
In the United States, the PHU must be installed in accordance with the following:

1. State and local codes.
2. National Electrical Code (ANSI/NFPA No. 70, latest edition) available from the National Fire Protection Association, Batterymarch Park, Quincy, MA 02269.
3. Vapor Removal from Cooking Equipment, (NFPA96, latest edition) available from NFPA.

In Canada, the PHU must be installed in accordance with the following:

1. Local codes.
2.  Canadian Electrical Code (CSA C22.2 No. 3, latest edition) available from the Canadian Standards Association, 5060 Spectrum Way, Mississauga, Ontario, Canada L4W 5N6.

For CE Units, the PHU must be installed in accordance with the following:

1. Local codes.
2.  European (IEC/CENELEC) Electrical Code

UNIT PLACEMENT

• Do not install the unit next to or above heat sources, such as oven or deep fat fryer.
• Install the unit on a level countertop surface.
•  The power outlet should be located so that plug is accessible when the unit is in place.
•  The FWM is designed for access from either side.

Clearance Requirements

• Proper airflow around the unit cools its electrical components. With restricted airflow, the unit may not operate properly and life of the electrical parts is reduced.
WARNINGS : To avoid risk of electrical shock or death, this unit must be grounded and plug must not be altered.
WARNINGS : Before connecting the unit to the electrical supply, verify that the electrical connection agrees with the specifications on the data plate. Failure to comply with this procedure can cause property damage, injury or death.
EARTHING INSTRUCTIONS
THE UNIT MUST BE GROUNDED. Grounding reduces risk of electric shock by providing an escape wire for the electric current if an electrical short occurs. This unit is equipped with a cord having a grounding wire ith a grounding plug. The plug must be plugged into a receptacle that is properly installed and grounded. Consult a qualified electrician or service agent if grounding instructions are not completely understood, or if doubt exists as to whether the oven is properly grounded.
DO NOT USE AN EXTENSION CORD. If the product power cord is too short, have a qualified electrician install a three-slot receptacle (or the country specific receptacle for International Units). This unit should be plugged into a separate circuit with the electrical rating as provided on the product data plate.
EXTERNAL EQUIPOTENTIAL BONDING TERMINAL (EXPORT ONLY)
This equipment has supplemental bonding terminal. The terminal provides an external bonding connection used in addition to the earthing prong on the plug. The terminal provides a connection for bonding to the equipment enclosure. The external  quipotential bonding terminal is located on the rear outside surface of the oven, the terminal is marked with this symbol. Notice: If the supply cord is damaged, it must be replaced by a special cord assembly available from Duke Manufacturing Co. or its service agent.
Notice:   Refer to the specifications data plate when ordering or replacing a cord set.
STACKING UNITS
WARNINGS : TIP HAZARD! Do not stack any units over two pans high
WARNINGS : TIP HAZARD! Do not exceed two holding cabinets per stack.
WARNINGS : Do not place holding cabinet stacks on surfaces that may easily tip over.
The FWM3-24 Product Holding Cabinet is designed to allow limited stacking capabilities. Use these procedures to stack FWM3-24 models. Figure 1: Removal of Base Pan

1. Remove the Base Pan from all FWM3-24s to stacked, except the bottom unit. The pan is held in place by two screws on the bottom of each unit.
2. Place bottom unit into its final position then stack the next unit on top. The top of the lower holding cabinet rests inside of the base of the upper unit.

OPERATION

The following procedures must be performed on a daily basis. OPENING CHECKLIST

1. Ensure proper Pan Covers are inserted into the correct locations for fried and broiled products.
2.  Place the Power Switch, located on the front of the Product Holding Unit, in the ON position.
3. Allow the Product Holding Cabinet to heat for at least 20 min. or until the temperature disappears and the menu bars display the pre-programmed product names: “EGGS”, “FISH”, “—-“ or “EMTY” (no product).

OPERATION INSTRUCTIONS AND ADJUSTMENTS

1. If the menu bars display temperature at any time during operation of the Product Holding Cabinet, discontinue use of the affected shelf until the cabinet is serviced.
2.  Refer to the KEYPAD PROGRAMMING section of the manual for instructions on using and programming the keypad.

CLOSING CHECKLIST

1. Place the Power Switch in its OFF position.
2. Remove all pans and pan covers.
3. Allow the cabinet to cool for approximately 30 minutes.
4. Refer to the CLEANING INSTRUCTIONS section of the manual for proper care and cleaning of the cabinet.

WARNINGS : Electrical Shock Hazard, unplug the cabinet before cleaning it.
WARNINGS : Do not wash with water jet or hose.
WARNINGS : Bottom and sides of warmer wells are very hot and cool slowly.
CAUTION: Do not use caustic cleaners, acids, mmonia products or abrasive cleaners or abrasive cloths. These can damage the stainless steel and plastic surfaces.
CLEANING INSTRUCTIONS

1. Wipe down the interior and exterior of the Product Holding Cabinet with warm water and mild detergent using a soft cloth. Do not use excessive amounts of water.
2. Clean pans and pan covers using mild detergent and warm water.
3. Ensure all soap is rinsed from plastic pans and pan covers.

STAINLESS STEEL CARE

Cleaning
Stainless steel contains 70-80% iron, which will rust if not properly maintained. It also contains 12-30% chromium, which forms an invisible passive, protective film that shields against corrosion. If the film remains intact, the stainless steel will remain intact. However, if the film is damaged, the stainless steel can break down and rust. To prevent stainless steel breakdown, follow these steps:
CAUTION: Never use any metal tools. Scrapers, files, wire brushes or scouring pads (except for stainless steel scouring pads) will mar the surface.
CAUTION: Never use steel wool, which will leave behind particles that rust.
CAUTION: Never use acid-based or chloridecontaining cleaning solutions, which will break down the protective film.
CAUTION: Never rub in a circular motion.
CAUTION: Never leave any food products or salt on the surface. Many foods are acidic. Salt contains chloride.
For routine cleaning, use warm water, mild soap or detergent and a sponge or soft cloth.
For heavy-duty cleaning, use warm water, a degreaser and a plastic, stainless steel or Scotch-Brite pad. Always rinse thoroughly. Always rub gently in the direction of the steel grain.
Preserving & Restoring
Special stainless steel polishing cleaners can preserve and restore the protective film.
Preserve the life of stainless steel with a regular application of a high quality stainless steel polishing cleaner as a final step to daily cleaning.
If signs of breakdown appear, restore the stainless steel surface. First, thoroughly clean, rinse and dry the surface. Then, on a daily basis, apply a high-quality stainless steel polish according to manufacturer’s instructions.
Heat Tint
Darkened areas, called heat tint, may appear on stainless steel exposed to excessive heat, which causes the protective film to thicken. It is unsightly but is not a sign of permanent damage.
To remove heat tint, follow the routine cleaning procedure. Stubborn heat tint will require heavy-duty cleaning.
To reduce heat tint, limit the exposure of equipment to excessive heat.
KEYPAD MENU OPTIONS Pan Status Keyboard – Item Locator

1. Status LEDs: Used for indicating status of pan.
   a. Non-Illuminated
   I. Timer is Inactive – no product in pan, OR
   II. Timer is Active – product in pan – use pan with GREEN STATUS LED first.
   b. Green = Timer is Active – product in pan (use first)
   c. Flashing Green = Cook Warning Time reached (cook more product) or keyboard in EDIT MODE (programming).

2.  Arrow Buttons
   a. Used for Starting/Stopping/Resetting Timer.
   b. Used for Programming.
   c. Indicate which pan the adjacent Status LED and Pan Display are linked to (i.e. Status LED and Pan Display on left side of keyboard are linked to the pan above the keyboard and the Status LED and Pan Display on right side of keyboard are linked to the pan below).

3.  Pan Display
   a. Displays Product Name and Hold Time Remaining (alternates between the two when Timer is active).
   4. Enter Button
   a. Used for Time Decrement and Programming.

Note: For downloading recipes be sure to use Duke USB stick (P/N 156218) or a 8GB FAT32 format tier 1 Grade A chip USB stick. Maximum file size is restricted to 4GB in size. Partition size is limited to 2TB. Response time is 0.4 – 0.7 micro seconds.
Power Up

1. Place the Power Switch in the ON position. Software initializes at startup.
2. Until warmer reaches preprogrammed operating temperature, all displays will show actual temperature.
3. When the set point is reached, Product Name appears on all Pan Displays.

Note: For these instructions only the pertinent keypads will be shown, for simplicity, and not the warmer or pans. It is implied that a product pan is located above nd below each keypad.
Timer Operation

1. Press Arrow Button that corresponds to pan the product is in. (In this example, there is product in pan above keypad).
2. Status LED turns GREEN (unless same product present in another pan, then Status LED will remain non-illuminated) and Pan Display alternately shows  Time Remaining and Product Name.
3. At t=cook time (set to 4 minutes) the Status LED begins FLASHING, alarm sounds and Display alternately flashes Time Remaining and Product Name.
4. Push Arrow Button to silence alarm – Status LED remains GREEN and stops flashing.
5. At t=0, alarm sounds, Status LED is FLASHING  and “00:00” is FLASHING in the Display. Discard product in pan. Press corresponding Arrow Button to silence alarm and reset timer.
6. Status LED becomes non-illuminated and Display shows Product Name only. The pan is ready for more product.

Note: To reset the time when product is depleted, press and release the corresponding arrow key. The status LED will become non-illuminated any status LED on the same product will turn green, indicating use first.
Time Decrement
This program is used to alter Hold Time when introducing a product from another warming unit.
Example: Transfer CORN from another warmer with 19 minutes left on Hold Time.

1. Press and hold the Arrow Button corresponding to the pan that’s being edited for three seconds.
   The display will appear as shown below with a FLASHING Status LED and a down arrow in the Display indicating the timer is in decrement mode.

2. Repeatedly pressing the Arrow Button decrements time by one minute per depression.

3.  Holding down the button continuously will count the time down.

4. To increment time, press the Enter Button. The arrow on display will point up to denote incrementing time as shown below.

5. Repeatedly pressing the Arrow Button increments time by one minute per depression.

6.  Holding down the button continuously will speed the time up.

7. When the proper time is reached on the Display release the Arrow Button and after 5 seconds unit will accept new time and return to normal operation.

Menu Mode
This option is used to change Meal Set and view, Linking, Hold Time and Hold Temp.
Enter Menu Mode

1. Press and hold the Enter Button for three seconds. Status LED FLASHES GREEN and “MENU” is displayed on left Display and “UP” is displayed on right, indicating upper well information will be displayed.
2.  To view lower well information press the Down Arrow Button – “DOWN” will appear in the right Display. FLASHING Status LED will be present on side of keypad corresponding to well being viewed.
3.  Press the Enter Button to accept.

Change Meal Set
Note: The Meal Set can be changed globally from any keyboard.

1. Status LED stops flashing and “MEAL” “SET1” appears on the Display.
2. Press the Enter Button again. Status LED FLASHES indicating edit mode.
3. Use the Arrow Buttons to scroll to desired Meal Set and press the Enter Button to accept. Status LED stops flashing and desired Meal Set is displayed.

Display Link, Hold Time & Temperature
Press Arrow Button repeatedly to scroll through Link, Time and Temperature settings. Exit Menu Mode
Scroll to EXIT and press the Enter Button to exit menu mode. NOTE : To comply with sanitation requirements do not set the temperature control lower than 180°F or equivalent.
DAYPART PROGRAMMING (OPTION)

WEB PROGRAMMING

CREATING A NEW MENU
Open internet explorer web browser.
Type or paste the website address into the browser address dialog box and press Enter.
If your customer website has NOT been set up, please contact Duke Manufacturing’s TECHNICAL SERVICE DEPARTMENT at 800-735-3853 Log into DukePHUwebsite www.dukemfg.info/***
Unique address & password is supplied at purchase. If needed, contact TECHNICAL
SERVICE DEPARTMENT
Type the assigned User Name.
Type the password.
Click the Log In button.
Click on Product Manager tab Select product and verify cook parameters are correct for all recipes.Cabinets are configured using the Menu Creator tab.
Select the unit configuration that will be programmed.
Use scroll bar to find additional configurations. NOTE: You must program all 3 day parts EACH TIME a program is created.
Select the day part to be programmed. If only one day part is required or if you wish for all dayparts to be the same, select Day Part All.
Select the Cabinet Temperature Units F° or C°.
Place the curser over the well to be programmed and click to display the list of choices.
Scroll through the drop down list and click the item to be programmed.Click on NONE for each remaining well and select desired menu item from dropdown list.
Repeat for Daypart 2 and 3 NOTE: All Day Parts should be configured prior to download
Click Download Menu
NOTE: Not all browsers will pop up with window to open or save
Click on Save
Click on Save as
The Save As dialog box will be displayed. The appearance of the screen may vary depending on the computer settings. Ensure file is saving to Duke USB flash drive (P/N 156218) Note: Depending on computer settings, you may be directed to the flash drive automatically or found in download folder. NOTE: DO NOT customize the filename. Ensure the File name is only HMC34Wait until the file is completely saved on the Flash drive.
Use the Flash drive’s eject option to safely remove the Flash drive from the computers USB port.Move the power switch on the Duke PHU cabinet to its OFF position.
Insert the USB Flash drive into the PHU cabinet’s USB port.
Turn unit to ON position The program download will start automatically.
Download complete when produt temperatures appear. Wait up to 2 minutes for program to load. The product names will not appear on the screen until the wells heat to the selected product set point.
Remove the Flash Drive from the PHU cabinet’s USB drive. REVISING A CABINET SETTING
Insert a blank jump drive into the PHU. Ensure that the jump drive is blank. If an HCM34.cfm file is on the jump drive it will overwrite the programming loaded in the PHU.
If the program is on the jump drive and it is the last one loaded into the PHU insert the jump drive into a USB port on the computer. Log onto the Website. On the Menu Creator click Browse.
Find the jump drive on the computer and locate the HCM34.cfm file. Double click on the HCM34.cfm file. When it appears in the dialog box, click Upload.
The cabinet with all of its programmed products will appear.
Make the desired changes and repeat the download process.

TROUBLESHOOTING

There are no user serviceable parts on the Duke Product Holding Cabinet. If a malfunction occurs, ensure unit is plugged in then check all switches and circuit breakers. If the malfunction still exists, contact your Duke Manufacturing Company authorized service agent or call 1-800-735-3853.
Electronic Control Fault Indications The keypad display provides an indication to alert the perator to failures in the heater circuit. The possible fault conditions are as follows:

1. Over-Temperature Fault – An over-temperature fault occurs when the control senses that the shelf temperature is higher than the specified factory preset temperature for thirty minutes. This occurs when the power is not removed from the heating element after the shelf has achieved the preset temperature. The auxiliary thermostat prevents the temperature from exceeding safe levels by regulating the temperature to a maximum of 250°F(121.1°C). If this occurs, “HI” will appear on the keypad; the affected unit should not be used until the cause of the fault is corrected by a qualified service technician.
2.  Under-Temperature Fault – An under-temperature fault occurs when the control senses that the shelf temperature is lower than the specified factory preset temperature for more than thirty minutes continuously. This occurs when heating element circuit opens or the RTD Feedback signal is faulty. If this occurs, “LO” will appear on the keypad and the affected unit should not be used until the cause of the fault is corrected by a qualified service technician.
3. Sensor Fault – If it any time during normal operation “SENS” is displayed on the keypad: discontinue operation and contact qualified service technician.

Temperature Check Procedure

1. A digital temperature meter that has been calibrated must be used to get an accurate temperature reading. Use a thermocouple surface temperature probe to measure temperatures.

2.  No pans should be in wells during the pre-heat and temperature check. Pre-heat the warmer for 30 minutes before taking any temperature readings.
   Do not take readings unless the cavity has been empty for 30 minutes. This will allow the temperature to stabilize and will prevent false readings.
   NOTE: During normal operation the temperature may drop below the preset, due to environmental conditions. When this occurs the actual temperature will be displayed. This condition will be momentary and normal operation will resume shortly. If this should occur frequently or for long periods of time, the affected unit should not be used and you should contact the service hotline.

3. The warmer cavity should be cleaned and empty before the temperature is checked. Avoid any air drafts that might flow through the cavity.

4. Locate the surface temperature probe on the bottom of the first cavity in the geometric center. The first cavity is the one closest to the control panel. Make sure the probe is making good contact with the surface while taking readings.

5. All temperature controls exhibit a swing in temperature as the control cycles on and off while regulating to the set point. The correct calibration temperature is the average of several readings taken over a period of 20 minutes after the warmer has been pre-heated. The average temperature should be ± 5°F(± 2.5°C) from the set point.

Service Hot-Line
Check the display for fault messages. Perform the Temperature Check Procedure in this manual. Make note of the findings. Please, have this data handy before calling the Duke troubleshooting Hot Line listed above. For optimum support, please be near the suspect units with a cordless phone, if available, when calling our Technicians.

drive is a maximum of 8 GB and formatted to FAT (default) or FAT32.
Storing multiple files on USB flash drive| Verify USB flash drive has ONLY 1 file.
Renamed file| Verify file name is HMC34.CFG
“Duplicate file created ex: HMC34 (1).CFG”| Rename file in all CAPS HMC34.CFG
USB removed before download complete| Reload program, wait for product temperature and/or name to be displayed and remove USB flash drive.
Did not wait long enough for program to load| Wait up to 2 minutes for program to load.
Unit ON when plugging in USB flash drive| Turn OFF unit, plug in USB flash drive, and turn unit on. Wait for product temperature and/or name to be displayed and remove USB flash drive.
NONE was programmed for only one well of a heat zone| Do not use NONE unless the entire heat zone will be programmed NONE.
Displays are incorrect| Replaced controller| Reload program.
Misuse USB adapter| Reload program and ensure the USB port is not used for any other device (ex: cell phone).
Downloaded file, but doesn’t open| File not meant to be opened| Verify file extension is still .CFG
Won’t let me program what I want on the website| Temperatures not compatible with heat zone| Verify that products stored in same heat zone have the same holding temperatures.

I can’t find my program file on the computer.

|

Using Firefox or Chrome as as your web browser

| “Check your download folder for HMC34. CFG file and move to USB flash drive.
*Internet explorer allows you to choose where to store the file.”

TABLE 1: (FOR REFERENCE ONLY – UNIT TO BE SERVICED BY AUTHORIZED PERSONNEL ONLY)

Locator| P/N| Description| FWM34-12
Quantity| FWM34-15
Quantity| FWM34-22
Quantity| FWM34-23
Quantity| FWM34-24
Quantity| FWM34-31
Quantity| FWM34-32
Quantity
---|---|---|---|---|---|---|---|---|---
1*| 156603| Cord,Power 15 AMP 125V w.term|

1

|

1

|

1

|

1

|

1

|

1

|

1

156624| Cord,Power 15 AMP 250V w.term
156631| Cord,Power 16 AMP 230V w.term CE
2| 156316| Transformer, 120Vprimary,12Vsecondary|

1

|

1

|

1

|

1

|

1

|

1

|

1

155749| Transformer, 208V/240Vprimary,12Vsecondary
156838| Transformer, 230Vprimary,12Vsecondary
3| 600193| Standard Control Kit| 1| 1| 1| 1| 1| 1| 1
4| 157830| Relay Smart Power Module| 1| 1| 1| 1| 1| 2| 2
5| 156938| Terminal Block, 5 Position| 1| 1| 1| 1| 1| 1| 1
6| 161355| S/S FWM34, ASY, FACEPLATE 1X2| 2| | | | | |
600458| KIT, SS FACEPLATE, RENAU, FWM34-15, FRONT BARS ONLY| | 1| | | | |
600459| KIT, SS FACEPLATE, RENAU, FWM34-15, FRONT AND REAR BARS| | 1| | | | |
600460| KIT, SS FACEPLATE, RENAU, FWM34-22, FRONT BARS ONLY| | | 1| | | |
600461| KIT, SS FACEPLATE, RENAU, FWM34-22, FRONT AND REAR BARS| | | 1| | | |
600462| KIT, SS FACEPLATE, RENAU, FWM34-23, FRONT BARS ONLY| | | | 1| | |
600463| KIT, SS FACEPLATE, RENAU, FWM34-23, FRONT AND REAR BARS| | | | 1| | |
161343| S/S Faceplate with Gasket Assy 2X4| | | | | 2| |
161370| S/S Faceplate with Gasket Front Assy 3X1| | | | | | 1|
161384| S/S Faceplate with Gasket Rear Assy 3X1| | | | | | 1|
600464| KIT, SS FACEPLATE, RENAU, FWM34-32, FRONT BARS ONLY| | | | | | | 1
600465| KIT, SS FACEPLATE, RENAU, FWM34-32, FRONT AND REAR BARS| | | | | | | 1
7| ***See Note| Heating Element| 2| 5| 4| 6| 8| 3| 6
8| 155750| RTD, 1000 Ohms, Temperature Sensor,24”| 1| 1| 2| 2| 2| 3| 3
9| 161432| USB Host Adapter| 1| 1| 1| 1| 1| 1| 1
10| 600261| Switch,Lighted,DPST,On-Off, 16 AMP,250VAC|

1

|

1

|

1

|

1

|

1

|

1

|

1

600228| Switch,Lighted,DPST,On-Off, 20 AMP,120VAC
11| 158312| Thermostat, Hi-Limit| 1| 1| 2| 2| 2| 3| 3
12| 160673| Timer Bar 5-Wide|

1 or 2

|

1 or 2

|

1 or 2

|

1 or 2

|

1 or 2

|

1 or 2

|

1 or 2

161383| TIMER BAR 1-WIDE
156184| Timer Bar 2-Wide
156227| Timer Bar 3-Wide
160606| Timer Bar 2-Wide, Single Display
13| 156292| KEYPAD – DOWN ARROWS FRONT ONLY
[ser# 05162864 and lower]| 1| 3| | | | 1|
160585| KEYPAD – DOWN ARROWS REAR ONLY
[ser# 05162864 and lower]| 1| 3| | | | 1|
157828| KEYPAD – UP DOWN ARROWS
[ser# 05162864 and lower]| | | 2 or 4| 3 or 6| 4 or 8| 1 or 2| 2 or 4
156735| KEYPAD – UP ARROWS FRONT ONLY
[ser# 05162864 and lower]| | | | | | | 1
160624| KEYPAD – UP ARROWS REAR ONLY
[ser# 05162864 and lower]| | | | | | | 1
161376| KEYPAD – UP DOWN ARROWS
[ser# 05162865 and higher]| | | 2 or 4| 3 or 6| 4 or 8| 1 or 2| 2 or 4
161377| KEYPAD – DOWN ARROWS
[ser# 05162865 and higher]| 1 or 2| 3 or 6| | | | 1 or 2|
161378| KEYPAD – UP ARROWS
[ser# 05162865 and higher]| | | | | | | 1 or 2
Locator| P/N| Description| FWM34-12
Quantity| FWM34-15
Quantity| FWM34-22
Quantity| FWM34-23
Quantity| FWM34-24
Quantity| FWM34-31
Quantity| FWM34-32
Quantity
---|---|---|---|---|---|---|---|---|---
14| 160593| Label – Control 3 High|

1

|

1

|

1

|

1

|

1

|

1

|

1

156712| Label – Control 1 High
156736| Label – Control 2 High
15| 157717| Extrusion – Heat Sink 4”D black| 2| 5| 4| 6| 8| 3| 6
16| 160546| Panel, Access Left 1 High| 1| 1| | | | |
157405| Panel, Access Left 2 High| | | 1| 1| 1| |
160602| Panel, Access Left 3 High| | | | | | 1| 1
161053| Panel, Access Right 1 High| 1| 1| | | | |
161054| Panel, Access Right 2 High| | | 1| 1| 1| |
161055| Panel, Access Right 3 High| | | | | | 1| 1
17*| 157744| Food Pan with Notch (no handle)|

AR

|

AR

|

AR

|

AR

|

AR

|

AR

|

AR

157756| Food Pan with Handle
18*| 155876| Lid (Black) without vent holes|

AR

|

AR

|

AR

|

AR

|

AR

|

AR

|

AR

155873| Lid (Gray) with vent holes
161029| LID, FOOD WARMER, HOLDING UNIT
19| 156285| Latch, Lid Stop| 1 or 2| 3 or 6| 2 or 4| 4 or 8| 4 or 8| 3 or 6| 3 or 6
20| 156288| Screw, Shoulder| 1 or 2| 3 or 6| 2 or 4| 4 or 8| 4 or 8| 3 or 6| 3 or 6
21*| 157964| Filter, 10A| 1| 1| 1| 1| 1| 1| 1
22| 157916| Switch, Daypart (Option)| | 1| 1| 1| 1| 1| 1
23*| 156218| USB Flash Drive| 1| 1| 1| 1| 1| 1| 1

• NOT SHOWN
  ** CE ONLY
  * SEE SERVICE LABEL BELOW
  FWM34-22 & FWM34-23**TABLE 2: (FOR REFERENCE ONLY – UNIT TO BE SERVICED BY AUTHORIZED PERSONNEL ONLY)

Locator| P/N| Description| FWM34-42
Quantity| FWM34-43
Quantity
---|---|---|---|---
1*| 156621| Cord, Power, 15 AMP, 125V,for 120V units| 1| 1
159243| Cord, Power, 20 AMP, 250V,for 208-240V units
159142| Cord, Power, 30 AMP, 250V,for 208-240V units
2| 156316| Transformer, 120Vprimary,12Vsecondary| 1| 1
155749| Transformer, 208V/240Vprimary,12Vsecondary
156838| Transformer, 230Vprimary,12Vsecondary
3| 600193| Standard Control Kit| 1| 1
4| 157830| Relay Smart Power Module| 2| 2
5| 158358| Terminal Block, 8 Position| 1| 1
6| 600466| KIT, SS FACEPLATE, RENAU, FWM34-42, FRONT BARS ONLY| 1|
600467| KIT, SS FACEPLATE, RENAU, FWM34-42, FRONT AND REAR BARS| 1|
600446| KIT, SS FACEPLATE, RENAU, FWM34-43, FRONT BARS ONLY| | 1
600447| KIT, SS FACEPLATE, RENAU, FWM34-43, FRONT AND REAR BARS| | 1
7| See Note| Heating Element| 8| 12
8| 157725| RTD, 1000 Ohms, Temperature Sensor,54”| 4| 4
9| 161432| USB Host Adapter| 1| 1
10| 600261| Switch,Lighted,DPST,On-Off, 16 AMP,250VAC| 1|
600228| Switch,Lighted,DPST,On-Off, 20 AMP,120VAC
600262| Switch,Non-Lit,DPST,On-Off, 20 AMP,250VAC| | 1
11| 158312| Thermostat, Hi-Limit| 4| 4
12| 156184| Timer Bar 2-Wide| 2 or 4| 2 or 4
156227| Timer Bar 3-Wide
13| 157828| Keypad, Display| 4 or 8| 6 or 12
161376| KEYPAD – UP DOWN ARROWS [ser# 05162865 and higher]| 4 or 8| 6 or 12
14| 156186| Label – Control| 1| 1
15| 157717| Extrusion – Heat Sink 4”D black| 8| 12
16| 157722| Panel, Access Left/Right| 2| 2
17| 157744| Food Pan with Notch (no handle)| AR| AR
157756| Food Pan with Handle
18*| 155876| Lid (Black) without vent holes| AR| AR
155873| Lid (Gray) with vent holes
19| 156285| Latch, Lid Stop| 4 or 8| 8 or 16
20| 156288| Screw, Shoulder| 4 or 8| 8 or 16
21*| 157965| Filter, 16A| 1| 1
22,| 512781| Relay, 30A| 1| 1
23*,*| 160506| Thermostat| 1| 1
24| 157916| Switch, Daypart (Option)| 1| 1
25*| 156218| USB Flash Drive| 1| 1

• NOT SHOWN
  ** CE ONLY
  *** SEE SERVICE LABEL BELOWTABLE 3: (FOR REFERENCE ONLY – UNIT TO BE SERVICED BY AUTHORIZED PERSONNEL ONLY)

TRANSFORMER, 230 VAC
156316| TRANSFORMER, 120 VAC
6| 157743| TERMINAL BLOCK| 1
7| 157830| RELAY, SMART POWER MODULE| 2
8| 600261| SWITCH, LIGHTED, DPST, 250V 16A, 250V|

1

600228| SWITCH, LIGHTED, DPST, 125V 20A, 120V
9| 156288| SCREW, SHOULDER| 4
10| 156285| LATCH, PAN| 4
11| 155680| NUT #8-32 KEPS| 8
12| 155753| THERMOSTAT AUXILIARY| 4
13| 155876| LID,FOODWARMER SOLID (BROILED)(BLACK)| AR
14| 155873| LID,FOODWARMER VENTED (FRIED)(GRAY)| AR
15| 653638| SCREW, 1/4-20 X 3/4| 16
16| 600456| KIT, SS FACEPLATE, RENAU, FWM6-42, FRONT BARS ONLY| 1
600457| KIT, SS FACEPLATE, RENAU, FWM6-42, FRONT AND REAR BARS| 1
17**| 156603| CORD, NEMA 5-15P, 120V| 1
156621| CORD, NEMA 5-20P, 120V, CANADIAN
156624| CORD, NEMA 6-15P, 208/240V
156631| CORD, 230V CE
156640| CORD, AU2-15P, AS/NZS 3112
18*| 157965| FILTER, 16A| 1
19| 157916| SWITCH, DAYPART (Option)| 1
20| 160763| REMOVABLE COVER 4X2 (OPTION)| 1
21| 161432| USB HOST ADAPTER| 1
22**| 160495| LABEL, CONTROL DAYPART| 1

• SEE SERVICE LABEL
  ** NOT SHOWN
  *** CE ONLYWIRING SCHEMATICS (FOR REFERENCE ONLY – UNIT TO BE SERVICED BY AUTHORIZED PERSONNEL ONLY)

Duke Manufacturing Co.
2305 N. Broadway
St. Louis, MO 63102
Phone: 314-231-1130
Toll Free: 1-800-735-3853
Fax: 314-231-5074
www.dukemfg.com

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