Jinko Solar JKS-5HLVS-ABI SunTank Hybrid Inverter User Manual
- June 17, 2024
- Jinko Solar
Table of Contents
Jinko Solar JKS-5HLVS-ABI SunTank Hybrid Inverter
Product Information
Specifications:
- Product Name: Jinko Suntank Inverter
- Model: [Model Number]
- Release Date: [Release Date]
Product Usage Instructions
Installation of Safety Jacket:
Before installation of the safety jacket, the EPS port will have a plug
only. To install the safety jacket on your Jinko Suntank inverter, follow
these steps:
- Ensure that the inverter is turned off and disconnected from the power source.
- Locate the EPS port on the inverter.
- Take the safety jacket provided with your inverter.
- Align the safety jacket with the EPS port and firmly push it in until it is securely attached.
- After installation, the EPS port will have a safety jacket attached, along with a fixed warning label.
How to use
To use your Jinko Suntank inverter, please follow these guidelines:
- Make sure that the inverter is properly installed and connected to the solar panel system.
- Check that the power source is connected and turned on.
- The inverter should automatically convert the DC power generated by the solar panels into AC power for use.
- Monitor the inverter’s display or connect to its monitoring system to track power generation and system performance.
- If you encounter any issues or have questions about the product, refer to the user manual or contact Jinko customer support for assistance.
To retailers/installers – distributors
What is the recall about?
The Jinko Suntank inverters (JKS-5HLVS-ABI) installed before December 8, 2023,
are equipped with an EPS port connector that can be removed without the use of
a tool, exposing consumers to the potentially live ter-minals of the port.
This is not a physical recall of installed equipment. The installed inverters
stay on-site and do NOT need to be returned. Instead, this recall involves on-
site rectification through the installation of an additional connector part
(safety jacket) to ensure compliance with regulations.
Note : All CEC and local state listings countrywide remain unchanged. All inverters sold after December 8, 2023, are compliant and ready for installation.
How is it resolved for new installations after 8th of December?
For all new installations post-December 8th, each inverter box is equipped
with an additional connector part – a ‘safety jacket’ and warning label along
with a quick installation guide. The safety jacket, along with the warning
label, must be installed to ensure the maintenance of the inverter’s warranty
and compliance.
NOTE : Both the EPS connector and safety jacket must be installed, regardless of whether EPS is in use or not.
What happened to the inverters installed before 8th Dec 2023?
When end users inquire about the recall, please ensure that the customer
refrains from touching the EPS port connector or attempting to remove it from
the inverter, as some sites might have accessible hazardous voltage present on
the EPS port. Promptly report such cases to Jinko and inform the customer that
a technician will be attending their site to install the safety jacket free of
charge. It is also recommended that customers shut down their inverters to
minimize the risk of accidental contact with the live parts of the EPS port.
Jinko is currently in the process of contacting retailers to arrange on-site customer visits to address this matter for all the affected installations.
Can Jinko Suntank inverters still be sold in the market?
Yes, feel free to continue selling Jinko Suntank inverters and batteries. The
recall only applies to installations made before December 8, 2023.
NOTE : Both CEC/Solar VIC listings remain unchanged. This is NOT a physical recall of the product. Instead, this recall only requires the installation of the safety jacket on the EPS port plug to ensure it cannot be accidentally removed by hand.
Is my Jinko Suntank inverter to be recalled? What do I need to do?
Only inverters sold before December 8, 2023, are affected. Please be aware
that this is not a physical recall and return of the equipment. Your inverter
needs to be equipped with an additional part called the ‘safety jacket,’ which
is placed on top of the EPS port to prevent accidental removal of the plug
covering potentially live parts of the port.
Please contact your retailer, installer, or Jinko directly to arrange a suitable time for a technician to install the ‘safety jacket.’ This service is approximately 20 min long and is offered free of charge to all our affected customers. Jinko recommends turning off the inverter to minimize the risk of accidental contact with live parts. Please refrain from touching the EPS port and its components, as they may potentially have accessible hazardous voltage that can cause injury.
A customer has already installed an inverter and wants to replace it with a
compliant Jinko Suntank inverter.
Please note, this is not a physical recall and return of the installed
products. The installed inverter only needs an additional part to be attached
to it. Jinko offers a free-of-charge installation service for the required
part to all our affected customers. Once the part is installed, the affected
Suntank inverter has a matching configuration of a newly sold product.
A customer wants to buy a new system but changes their mind due to the
recall announcement.
This recall only affects Jinko inverters sold prior to December 8, 2023. All
new inverters come equipped with additional parts by default and are fully
compliant with the latest regulations.
Before installation of the safety jacket:
After installation of the safety jacket:
FAQ’S
Is my Jinko Suntank inverter to be recalled? What do I need to do?
No, your Jinko Suntank inverter is not subject to a physical recall. It only requires the installation of the safety jacket on the EPS port plug. You can follow the installation instructions provided in this manual.
What is the recall about?
The recall is about the installation of an additional safety jacket on the EPS port plug of Jinko Suntank inverters.
How is it resolved for new installations after the 8th of December?
For all new installations post-December 8th, each inverter box is equipped with an additional connector part - 'safety jacket' and warning label along with a quick installation guide. The safety jacket, along with the warning label, must be installed to ensure the maintenance of the inverter's warranty and compliance.
What happened to the inverters installed before 8th Dec 2023?
Jinko is currently in the process of contacting retailers to arrange on-site customer visits to address this matter for all the affected installations.
Can Jinko Suntank inverters still be sold in the market?
Yes, Jinko Suntank inverters and batteries can still be sold in the market. The recall only applies to installations made before December 8, 2023.
A customer has already installed an inverter and wants to replace it with a compliant Jinko Suntank inverter.
The installed inverter does not need to be physically replaced. It only requires the installation of the additional safety jacket. Jinko offers a free-of-charge installation service for the required part to all affected customers.
A customer wants to buy a new system but changes their mind due to the recall announcement.
This recall only affects Jinko inverters sold prior to December 8, 2023. All new inverters come equipped with additional parts by default and are fully compliant with the latest regulations.