Hisense 32H5G 32 Inch Smart HD LED TV User Guide
- June 17, 2024
- Hisense
Table of Contents
Hisense 32H5G 32 Inch Smart HD LED TV
Product Specifications
- Models Supported: 32V5G, 32H5G, 32H55G, 32A40GMV, 40V5G, 40H5G, 40H55G, 40A40GMV
- Trademark: Hisense
- Trademark Disclaimer: All other trademarks are the property of their respective holders.
Product Usage Instructions
Getting Started
Step 1: Attach Stand or Mount
Before you start using your TV, you need to attach the TV stand or mount it on
the wall. Follow the steps below:
- Carefully place your TV face down on a clean, soft, and flat surface.
- Insert the TV base stands into the bottom slots on your TV.
Attaching the TV to a Wall Mount
If you prefer to mount your TV on the wall:
- Make sure your TV is attached to a wall mount before removing any protective film.
What’s in the Box
Your Hisense TV comes with the following items:
- TV
- Quick Setup Guide (this document)
- Remote control
- 1 set of AAA (1.5Vcc) batteries
- 2 base stands
- Important Safety Information and Warranty Card
IMPORTANT: To prevent accidentally discarding items that came with your
TV, be sure to check ALL of the foam in the carton box.
You will also need the following items (which are not included) to set up your
TV:
- Wireless router (not included) for Internet connectivity
- Phillips screwdriver (not included) to secure the TV stand
- HDMI and other types of cables (not included) to connect external devices to the TV
- Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall
Frequently Asked Questions (FAQ)
Q: Where can I find the full User Manual?
A: You can access the full User Manual online or refer to the E-manual in
your TV.
Q: How can I contact Hisense for support?
A: You can contact Hisense’s Customer Care Center or visit their Support
Page. The contact information is provided in the manual.
Q: How do I register my TV?
A: Depending on your country, you can register your TV on the Hisense
Support Page provided in the manual.
Help Hisense improve the environment by reducing paper waste. For detailed instructions and feature descriptions, access the full User Manual online or refer to the E-manual in TV. Before using the TV, please read this guide carefully and keep it for future reference.
Copyright statement
© 2020 Hisense Company Ltd. All Rights Reserved. All material in this Quick
Setup Guide is the property of Hisense Company Ltd. and its subsidiaries, and
is protected under the laws of the US, Canada, Mexico and international
copyright and/or other intellectual property laws. Reproduction or
transmission of the materials, in whole or in part, in any manner, electronic,
print, or otherwise, without the prior written consent of the Hisense Company
Ltd. is a violation of the rights of Hisense Company Ltd. under the
aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or
distributed, in whole or in part, in any manner, electronic or otherwise,
whether or not for a charge or for other or no consideration, without the
prior written permission of Hisense Company Ltd. Requests for permission to
store, reproduce, transmit or distribute materials may be made to one of the
following addresses:
USA : Hisense USA Corporation 7310 McGinnis Ferry Road Suwanee, GA 30024
CANADA : Hisense Canada Co., Ltd 2283 Argentia Road, Unit 16 Mississauga,
ON, Canada L5N 5Z2
MEXICO IMPORTER:
- Hisense Mexico S. de R.L. de C.V.
- Blvd. Miguel de Cervantes Saavedra No 301 Torre Norte Piso 2, Col. Ampliación Granada Miguel Hidalgo, Ciudad de México, C.P. 11520
- RFC: HME110512IY3
- TEL: (52) (55) 5531-3515
Hisense, and any and all other Hisense product names, logos, slogans or marks are registered trademarks of Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective holders.
Disclaimer
Disclaimer: Subscriptions or other payments may be required to access content
through some applications. Some or all of the included or downloaded
application services in this Hisense device may not function depending on the
Internet connection, local limitations of included applications or other
reasons outside of
Hisense’s control. HISENSE EXPRESSLY DISCLAIMS RESPONSIBILITY FOR ANY
APPLICATION SERVICE FROM FUNCTIONING AT ANY TIME, FOR CONTENT IN ANY
APPLICATION SERVICE, FOR DISRUPTIONS OF SERVICE, LOCAL OR REGIONAL
LIMITATIONS, WARRANTIES OF TITLE, NO INFRINGEMENT, AND FOR IMPLIED WARRANTIES
OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. By purchasing this
device, you accept such Disclaimer without any claim on Hisense at any time.
Congratulations on the purchase of your Hisense TV! If you would like to know
‘all things Hisense’, contact us using the support info:
The model and serial number of the TV is located on the back and/or on one
side of the TV. We recommend that you record this if you ever need.
Customer Care Center
- U.S.A
- Phone: 1-888-935- 8880
- Hours of Operation: Monday – Friday: 9 AM to 9 PM EST Saturday – Sunday: 9 AM to 6 PM EST
- Service Email: Service@hisenseusa.com
- CANADA
- Phone: 1-855-344- 7367
- Hours of Operation: Monday – Friday: 8 AM to 8 PM EST
- Service Email: canadasupport@hisense.com
- MEXICO
- Phone: 800-008-8880
- Hours of Operation: Monday – Friday: 9:00- 21:00 hrs Saturday: 9:00-15:00 hrs
- Service Email: servicio@hisense.com.mx
Hisense Support Page
http://www.hisense-usa.com/support/
http://www.hisensecanada.com/support/
https://hisense.com.mx/support/
Register your TV
http://www.hisense-usa.com/support/register
http://www.hisensecanada.com/support/productReg.asp
https://hisense.com.mx/support/register
Disclaimer : This Quick Setup Guide is intended as a general guideline to help you set up your TV. Images throughout this document are for illustrative purposes only and may differ from the actual product.
What’s in the box
Your Hisense TV comes with the following items
- TV
- remote control
- 2 base stands
- 4 screws (ST4×14F for 32″)(81.2 cm)
- 4 screws (ST4×20F for 40″)(101.6 cm)
- Quick Setup Guide (this document)
- 1 set of AAA(1.5Vcc) batteries
- Important Safety Information and Warranty Card
IMPORTANT:
To prevent accidentally discarding items that came with your TV, be sure to
check ALL of the foam in the carton box.
Please check the foam for accessories before discarding
You will also need the following items (which are not included) to set up your TV:
- Wireless router (not included) for Internet connectivity
- Phillips screwdriver (not included) to secure the TV stand
- HDMI and other types of cables (not included) to connect external devices to the TV
- Wall mount bracket and screws (not included) if you prefer to mount the TV on the wall
Getting started
Step 1. Attach stand or mount
Before you start using your TV, attach your TV stand or mount it on the wall.
CAUTION:
- Disconnect the A/C power cord before installing a stand or a wall mount bracket.
- The LED display on your TV is fragile. Make sure the TV screen is not scratched or damaged by hard objects or from pressure.
- After the installation is complete, make sure the TV is steady on a table or firmly attached to a wall mount, before removing all protective film, if any.
Attach the TV stand
To attach the TV stand legs to your TV:
- Carefully place your TV face down on a clean, soft and flat surface.
- Insert the TV base stands into the bottom slots on your TV.
- Use the screws provided to secure each leg tightly.
Attach the wall mount bracket (not included)
Before you begin the third-party manufacturer instructions, be sure to do the
following things:
- Place the TV face down on a clean, safe and cushioned surface.
- Remove the TV stand if you have already attached it.
- Place spacers (not included) in the corresponding bracket holes.
CAUTION:
- Follow instructions provided with the wall mount bracket. If it is not correctly mounted, the TV may fall and cause property damage or personal injury.
- When you attach the mount, be sure to use spacers (provided by the third-party manufacturer) between the TV and the bracket.
- To prevent internal damage to the TV and to ensure it is mounted securely, be sure to use fixing screws (not included) that are 9.5 – 11.5 mm in length when measured from the attaching surface of the rear cover.
- Make sure the tilt angle between the TV screen and the vertical surface is no more than 15 degrees.
NOTE:
- If you have additional questions, please contact the wall mount manufacturer or the retailer from which you purchased the TV.
- The diameter and length of the screws differ depending on the wall mount bracket model.
Step 2. Connect devices to your TV
Check to ensure that you have connected right cables for right ports securely.
Loose connections can affect the quality of the picture image and color.
Step 3. Get your remote ready
The following table shows the buttons on your remote control and describes
what they are for.
NOTE : Buttons listed here are for reference only. Actual remote control models may vary.
Insert the batteries
- Take off the back cover to open the battery compartment of the remote control.
- Insert two AAA(1.5Vcc) size batteries. Make sure to match the (+) and (-) ends of the batteries with the (+) and (-) ends indicated in the battery compartment.
- Restore the battery compartment cover.
Important Information about the remote and batteries
- Discard batteries in a designated disposal area. Do not throw them into a fire.
- Remove old batteries immediately to prevent them from leaking into the battery compartment.
- If you do not intend to use the remote control for a long time, then remove the batteries.
- Battery chemicals can cause a rash. If the batteries leak, clean the battery compartment with a cloth. If chemicals touch your skin then wash it immediately.
- Do not mix old and new batteries.
- Do not mix alkaline, standard (carbon-zinc) or rechargeable (NiCd, NiMH, etc.) batteries.
- Do not continue using the remote if it gets warm or hot.
- Call our Support Center immediately on the support website.
Remote Control Range Information
- The remote control can work at a distance of up to 26 feet (792.5 cm) in front of the TV set.
- It can work at a 30 degree horizontal or vertical angle.
Program Your Universal Cable or Satellite Remote Control to Operate
Your New Television (only for USA)
If you would like to program your other household remote controls to your new
television, please refer to the User Manual supplied by your Cable or
Satellite provider. It should include instructions on how to program their
remote to your television.
A list of codes for the most common Cable and Satellite providers are listed
below. Use the code that is associated with your Cable or Satellite provider
(if applicable).
- DIRECTV…… 0178, 10178, 10019, 10748, 11314, 11660, 11710, 11780, 12049, 10171, 11204, 11326, 11517, 11564, 11641, 11963, 12002, 12183
- Time Warner Cable ……386, 0178, 10178, 400, 450, 461, 456, 0748, 1463, 0463, 10463
- Comcast ……0178, 10178, 10463, 11463, 10748, 11314, 11660, 10171, 11204, 11326, 11517, 11641, 11780, 11785, 11892, 11963, 12002
- Cox Communications…… 0178, 10178, 1326, 1463
- Dish Network ……505, 627, 538, 720, 659
If the code associated with your Cable or Satellite provider is not listed,
does not work or you cannot locate the instructions to program your remote,
call your local Cable or Satellite provider’s customer service center.
If your Cable or Satellite provider does not have a code available, please
contact us at one of the phone numbers on Page 2.
Using Your Cable Set-top Box or Satellite Receiver Remote as a ‘Universal’
Remote
If you prefer to use your Cable Set-top Box or Satellite Receiver Remote as a
‘Universal’ Remote, then visit the Support page to view a list of the codes.
Step 4. Power on the TV
Plug the power cord into a power outlet. Your TV will display a launch screen
showing the Hisense logo.
Step 5. Complete the first-time setup
The first time you turn on your TV, there is a guided setup to make it easy to
connect your TV to the Internet and complete the setup of your TV.
Step 6. Establish a network connection
- Press the [ Home ] button on the remote control, and select the icon to enter into the Settings menu.
- Select Network > Network Configuration
Establish a wireless network connection
The TV can directly receive network signals via a wireless router. Before you
establish a wireless network connection, turn on your Wi-Fi.
- Choose Wireless among Connection Select modes, and the list of networks will display on the screen automatically.
- Select a wireless network from the list, and enter a password.
- If you couldn’t find your network, select Refresh to get the latest list. Alternatively, you can select Add to input a Wi-Fi name, select the type of security mode, and enter password.
Close the network connection
Turn off your Wi-Fi. The network connection will close.
Step 7. Enjoy your TV!
Now that you’ve completed the first-time setup, your Home screen is your
starting point for using your TV. Your Hisense TV provides a variety of
entertainment options, so you’ll always find something new. Use your TV to
watch live channels, access video on demand to watch movies, and much more.
Press the Home button on your remote to get started.
Text-to-speech (TTS) and Video Description functionalities on TV
Text-to-speech (TTS) and Video Description can help you to navigate the menus
on the screen and hear an audio description of relevant programs.
Text-to-Speech can convert written text into voice text to help visually
impaired people listen to the information they are unable to read. In
addition, the Video Description has an audio narration added to certain
programs that will describe the main visual elements that visually impaired
users may not be able to see.
Follow the steps below to enable the functions:
- Press the menu button on your remote to access the Menu.
- Next, select Settings to enter the Settings Menu.
- Select Accessibility > Narration or Voice Guide to turn the Narration or Voice Guide ‘On’ or ‘Off’.
When Voice Guide is turned On, then the contents of each menu displayed can be
broadcast out.
When Narration is turned On, then you can hear the introduction of relevant
programs.
https://www.hisense-usa.com/ttsforhisensetvswithvidaa/
Troubleshooting
If you are having trouble with your TV, first try turning it off and on again. If this does not fix the problem, check the tips in the following table. If your problem is not listed in the following table, then contact us at one of the phone numbers on Page 2.
| Issues | Possible solutions |
|---|
No sound or picture
| • Check if the power cord is plugged into a powered AC outlet.
• Press the Power button on the remote control to activate
the unit from ‘Standby’ mode.
• Check to see if the LED light is on or not. If it is, then the
TV is receiving power.
I have connected an external source to my TV and I get no picture and/or sound.| • Check for the correct output connection on the external
source and for the correct input connection on the TV.
• Make sure you have made the correct selection for the
input mode for the incoming signal.
When I turn on my TV, there is a delay for a few seconds before the picture appears. Is this normal?| • Yes, this is normal. The TV is initializing and searching
for previous setting information.
The picture is normal but there is no sound| • Check the volume settings.
• Check if ‘Mute’ mode is set to On.
Sound but no picture or black and white picture
| • If the picture is black and white, unplug the TV from the
AC outlet and replug it after 60 seconds.
• Check that the Color is set to 50 or higher.
• Try different TV channels.
The sound and/or picture is distorted or appears wavy
| • An electric appliance may be affecting the TV. Turn off any appliances that are nearby and move it farther away from the TV.
• Insert the power plug of the TV set into another power
outlet.
The sound and picture is blurry or cuts out
| • If using an external antenna, check the direction, position
and connection of the antenna.
• Adjust the direction of your antenna or reset or fine tune
the channel.
A horizontal or vertical stripe appears on the picture and/or the picture is shaking| • Check if there is an appliance or electric tool nearby that
is causing interference.
The plastic cabinet makes a “clicking” type of sound
| • The ‘click’ sound can occur when the temperature of the television changes. This change causes the television cabinet to expand or contract, which makes the sound. This is normal and the TV is OK.
The remote control does not work
| • Confirm that TV still has power and is operational.
• Change the batteries in the remote control.
• Check if the batteries are correctly installed.
Product Specifications
Disclaimer : All products, product specifications, and data are subject to change without notice to improve reliability, function, design or otherwise.
Certification and Compliance
FCC Notice
This device has been tested and found to comply with the limits for a Class B
digital device pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a residential
installation. This device generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may
cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this device does cause harmful interference to
radio or television reception, which can be determined by turning the device
off and on, the user is encouraged to try to correct the interference by one
or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the device and receiver.
- Connect the device into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
NOTE : The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user’s authority to operate the equipment.
The Wi-Fi Module complies with FCC radiation exposure limits set forth for an
uncontrolled environment. This device should be installed and operated with a
minimum distance of 20 centimeters between the radiator and your body.
This device complies with Industry Canada’s licence-exempt RSSs. Operation is
subject to the following two conditions:
- This device may not cause interference; and
- This device must accept any interference, including interference that may cause undesired operation of the device.
Declaration of Conformity
- Trade Name : Hisense
- Model : 32V5G / 32H5G / 32H55G / 32A40GMV / 40V5G / 40H5G / 40H55G / 40A40GMV
- Responsible Party: Hisense USA Corporation
- Address: 7310 McGinnis Ferry Road, Suwanee, GA 30024
- Telephone Number: 678-318-9060
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Manufactured under license from Dolby Laboratories. Dolby, Dolby Audio, Pro
Logic, and the double-D symbol are trademarks of Dolby Laboratories.
Confidential unpublished works. Copyright 1992-2019 Dolby Laboratories. All
rights reserved.
For DTS patents , see http://patents.dts.com. Manufactured under license
from DTS Licensing Limited. DTS, the Symbol, DTS and the Symbol together,
Virtual:X, and the DTS Virtual:X logo are registered trademarks and/or
trademarks of DTS, Inc. in the United States and/or other countries. © DTS,
Inc. All Rights Reserved.
For DTS patents, see http://patents.dts.com. Manufactured under license from
DTS Licensing Limited. DTS, the Symbol, DTS and the Symbol together, DTS-HD,
and the DTS-HD logo are registered trademarks and/or trademarks of DTS, Inc.
in the United States and/or other countries. © DTS, Inc. All Rights Reserved
The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI
Logo are trademarks or registered trademarks of HDMI Licensing Administrator,
Inc. in the United States and other countries
Environmental Protection
This mark indicates that this product should not be disposed together with
other domestic garbage, to avoid damage to the environment or human health due
to the disposal of uncontrolled waste. Recycle it responsibly for promoting
the sustainable reuse of material resources. To return your used device,
please use the return systems available in your location or contact the vendor
where you purchased your product they could take this product for recycling
and protection of the environment.
©2020. All rights reserved. Hisense and the Hisense logo are registered
trademarks of Hisense. Other brand and product names are registered trademarks
of their respective owners.
References
- Home - Hisense USA
- Patents - DTS
- USA Location information - USA.com
- Home
- Manual-Hub.com – Free PDF manuals!
- Text-to-Speech for Hisense TVs with a VIDAA OS - Hisense USA
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