Shark UF280 Ultra Light Cordless Stick Vacuum Instruction Manual

: June 16, 2024
: Shark

Table of Contents

Shark UF280 Ultra Light Cordless Stick Vacuum
Specifications
Product Usage Instructions
Accessories
Warranty
IMPORTANT SAFETY INSTRUCTIONS
GETTING TO KNOW
USING YOUR ION POWERPACK BATTERY
LED BATTERY POWER METER
MAINTAINING
TROUBLESHOOTING
FAQ
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Shark UF280 Ultra Light Cordless Stick Vacuum

Specifications

Voltage: 25.2V
Watts: 300W
Amps: 11.9A

Product Usage Instructions

Assembling Your Vacuum
Follow the steps below to assemble your Shark ION FLEX with DuoClean:

Refer to the user manual for the specific assembly instructions.
Inspect the ION Power Pack and chargers for any damage before use. Do not use the vacuum cleaner with a damaged power pack or charger.
Ensure that the vacuum cleaner is used only on dry surfaces and not outdoors or on wet surfaces.
If the vacuum cleaner is not working properly, has been dropped, damaged, left outdoors, or immersed in water, return it to SharkNinja Operating LLC for examination, repair, or adjustment.
Always handle the charger or vacuum cleaner with dry hands.
Do not leave the vacuum cleaner unattended while in operation.
Keep the power pack away from heated surfaces.
Turn off the appliance before connecting or disconnecting the floor nozzle.
Use the ION Power Pack Charging Dock on flat and stable surfaces only.
Do not incinerate the appliance, even if it is severely damaged, as the power pack may explode in a fire.

Using the MultiFLEXTM wand
The MultiFLEXTM wand provides flexibility and ease of use. Follow the steps below:

Refer to the user manual for detailed instructions on using the MultiFLEXTM wand.
Ensure that the vacuum cleaner is turned off before connecting or disconnecting the wand.
Store the MultiFLEXTM wand in the designated storage area when not in use.

Using Smart ResponseTM Technology
The Shark ION FLEX with DuoClean features Smart ResponseTM Technology for optimized cleaning. Follow the steps below:

Refer to the user manual for specific instructions on using Smart ResponseTM Technology.
Choose the appropriate surface setting based on the type of floor you are cleaning.
Choose the suction setting that suits your cleaning needs.

Using Your Vacuum in Above-Floor Mode
The Shark IONFLEX with DuoClean can be used in above-floor mode for cleaning various surfaces. Follow the steps below:

Refer to the user manual for detailed instructions on using the vacuum in above-floor mode.
Attach the appropriate accessory based on the surface you are cleaning.
Ensure that the vacuum cleaner is properly secured and stable before use.

Accessories

The Shark ION FLEX with DuoClean comes with various accessories to enhance your cleaning experience. Refer to the user manual for detailed information on using each accessory.

Troubleshooting Guide
If you encounter any issues with your Shark ION FLEX with DuoClean, refer to the user manual’s troubleshooting guide for assistance.

Warranty

The Shark ION FLEX with DuoClean comes with a warranty. Refer to the user manual for detailed warranty information.

Battery Warranty
The battery of the Shark ION FLEX with DuoClean is covered by a separate warranty. Refer to the user manual for detailed battery warranty information.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY PLEASE READ CAREFULLY BEFORE USE

WARNING
To reduce the risk of injury, fire, electric shock, and property damage resulting from improper use of the appliance, carefully observe the following instructions? This unit contains electrical connections and moving parts that potentially present risk to the user.

THE DUOCLEAN™ FLOOR NOZZLE, WAND, AND HANDHELD VACUUM CONTAIN ELECTRICAL CONNECTIONS:

These are NOT serviceable parts.
DO NOT use it to vacuum any liquids.
DO NOT immerse in water when cleaning.
If the handheld vacuum/wand is damaged, discontinue use.

To avoid fire, explosion, or injury, inspect the ION Power Pack and chargers for any damage before use. DO NOT use a vacuum cleaner with a damaged power pack or charger.
DO NOT use outdoors or on wet surfaces. Use only on dry surfaces.
If the vacuum cleaner is not working as it should or has been dropped, damaged, left outdoors, or immersed in water, return it to SharkNinja Operating LLC for examination, repair, or adjustment.
DO NOT handle the charger or vacuum cleaner with wet hands.
DO NOT leave the vacuum cleaner unattended while in operation.
Keep the power pack away from heated surfaces.
Always turn off this appliance before connecting or disconnecting the floor nozzle.
Use only Shark® chargers and batteries. Other types of batteries may burst, causing injury and damage.
Use the ION Power Pack Charging Dock on flat and stable surfaces only.
DO NOT incinerate the appliance, even if it is severely damaged, as the power pack may explode in a fire. GENERAL USE
DO NOT hang the vacuum cleaner from the wall mount when the MultiFLEX™ Wand is in storage mode.
Use only as described in this manual.
Keep your work area well-lit.
Keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.
DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables.
DO NOT put any objects into openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
DO NOT allow young children to operate the appliance or use as a toy. Close supervision is necessary when any appliance is used near children.
DO NOT use without a Soft Roller, dust cup door, and all filters in place.
DO NOT use if airflow is restricted; if the air paths or the floor nozzle become blocked, turn off the vacuum cleaner and remove the battery. Clear all obstructions before returning the battery to vacuum and powering on again.
Keep floor nozzle away from hair, face, fingers, uncovered feet, or loose clothing
Only use the manufacturer’s recommended attachments.
DO NOT charge power pack at temperatures below 50°F (10°C) or above 104°F (40°C).
Store the appliance indoors. DO NOT use or store it below 37.4°F (3°C). Ensure the appliance is at room temperature before operating.
DUST CUP/FILTERS/ACCESSORIES
Before turning on the vacuum:
Make sure that all filters are thoroughly dry after routine cleaning.
Make sure the brush roll, Soft Roller, dust cup door, and all filters are in place after routine maintenance.
Make sure accessories are free of blockages and keep openings away from the face and body.
Use only Shark® brand filters and accessories. Using other brands will void the warranty.
GENERAL CLEANING
DO NOT vacuum up hard or sharp objects such as glass, nails, screws, or coins that could damage the vacuum cleaner.
DO NOT vacuum up drywall dust, fireplace ash, or embers. DO NOT use as an attachment to power tools for dust collection.
DO NOT vacuum up smoking or burning objects such as hot coals, cigarette butts, or matches.
DO NOT vacuum up flammable or combustible materials (e.g., lighter fluid, gasoline, or kerosene) or use vacuum in areas where they may be present.
DO NOT vacuum up toxic solutions (e.g., chlorine bleach, ammonia, or drain cleaner).
DO NOT use in an enclosed space where vapors are present from paint, paint thinner, moth-proofing substances, flammable dust, or other explosive or toxic materials.
DO NOT vacuum up any liquids.
DO NOT immerse the vacuum cleaner in water or other liquids.
Use extra care when cleaning on stairs.
BATTERY REMOVAL AND DISPOSAL
- This product uses a Lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery.
- When your Lithium-ion battery needs to be replaced, dispose of it or recycle it by local ordinances or regulations. In some areas, it is illegal to place spent Lithium-ion batteries in the trash or a municipal solid waste stream.
- Return spent batteries to an authorized recycling center or the retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.
- For more information on battery removal for disposal, please visit sharkclean.com/batterysupport.
- The RBRC™ (Rechargeable Battery Recycling Corporation) seal on the Lithium-ion battery indicates that the costs to recycle the battery at the end of its useful life have already been paid by SharkNinja. In some areas, it is illegal to place spent Lithium-ion batteries in the trash or municipal solid waste stream and the RBRC program provides an environmentally conscious alternative.
- RBRC, in cooperation with SharkNinja and other battery users, has established programs in the United States and
- Canada to facilitate the collection of spent Lithium-ion batteries. Help protect our environment and conserve natural resources by returning the spent Lithium-ion battery to an authorized SharkNinja service center or to your local retailer for recycling. You may also contact your local recycling center for information on where to drop off the spent battery or call 1-800-798-7398.
  ION POWER PACK BATTERY
The ION Power Pack Battery is the power source for the appliance. When the ION Power Pack Battery is connected to the appliance, DO NOT carry the appliance with your finger on the power button. DO NOT charge appliance with the power on.
Disconnect the ION Power Pack Battery from the appliance before making any adjustments or troubleshooting.
Use only Shark® chargers YLS0243A-T288080 or YLS0483A-T2880802. Use of an incorrect charger may create a risk of fire when used with an ION Power Pack Battery.
Use appliance only with specifically designated ION Power Pack Batteries. Use of any other battery packs may create a risk of injury and fire.
When ION Power Pack Battery is not in use, keep it away from all metal objects, such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals together increases the risk of fire or burns.
Under abusive conditions, liquid may be ejected from the power pack. Avoid contact with liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts the eyes, seek medical help.
DO NOT expose the power pack or appliance to fire or temperature above 266°F (130°C) as it may cause explosion.
Follow all charging instructions and DO NOT charge the power pack or appliance outside of the temperature range specified in the instructions (see #21). Charging improperly or at temperatures outside of the specified range may damage the ION Power Pack Battery and increase the risk of fire.
Appliances should only be serviced by a qualified repair person using only identical replacement parts. To ensure safety, DO NOT modify or attempt to repair the appliance or the power pack yourself, except as indicated in the instructions for use and care.
ION Power Pack Battery should not be stored at temperatures below 37.4°F (3°C) or above 104°F (40°C) to maintain long-term battery life.
ION Power Pack Battery should not be exposed to or submerged in any water, salt water, or other liquids.

SAVE THESE INSTRUCTIONS

GETTING TO KNOW

WELCOME
Congratulations on your purchase. Use this instruction manual to learn about your new vacuum’s great features. From assembly to use to maintenance, you will find it all in here

NOTE: Your ION Power The Pack Battery does not come fully charged. Before first use, charge completely. During first use, discharge fully to condition your ION Power Pack Battery. Failure to do so may cause LED indications to work incorrectly.

A Power Switch
B Battery Release
C Handheld Vacuum
D ION Power Pack Battery
E Dust Cup Release
F MultiFLEX™ Wand Release
G MultiFLEX Storage Carry Handle
H MultiFLEX Wand Button
I MultiFLEX Wand
J DuoClean Floor Nozzle
K Lower Wand Release Pedal
L Brushroll Garage Release Buttons
M Headlights
N Soft Roller
O Soft Roller Access Tab

USING YOUR ION POWERPACK BATTERY

NOTE :

Allow the battery to cool before charging.
I ON Power Pack takes approximately 3.5 hours for full charge.
When measured at the hand vac in Extended Runtime mode, each ION Power Pack will provide up to 40 minutes of runtime. Runtimes will be lower in Max Power mode and when using the DuoClean nozzle, wand, and/or accessories on carpets and floors.
The ION Power Pack, like all lithium-ion products, will naturally decrease in capacity over time from the 100% capacity of a new battery.

INSTALLING YOUR ION POWER PACK BATTERY

Slide the ION Power Pack Battery into the slot on the back of the handheld vacuum.
To remove, pinch the release tab and slide the ION Power Pack
Battery out of the handheld vacuum.

CHARGING YOUR ION POWER PACK BATTERY Using the ION Power Pack Battery Charger

Connect the ION Power Pack Battery Charger to the port on the side of the ION Power Pack Battery, then plug the charger into a wall outlet. The ION Power Pack Battery can be charged whether it is inside or outside the handheld vacuum.

Using the ION Power Pack Battery Charging Dock

Connect ION Power
Pack the Battery Charger to the Charging Dock.
Place power pack onto the dock, then connect the charger to the wall outlet

LED BATTERY POWER METER

In Use
As the ION Power Pack discharges, its 3 LED lights will gradually turn off in sequential order. When less than 5% of charge remains, the bottom LED light will flash, indicating a charge is needed.

Charging
As the ION Power Pack Battery charges, the lights will first blink and then illuminate steadily, in sequential order. All 3 lights will glow steadily upon receiving a full charge, and then turn off after a short period. This preserves long-term battery life and allows the battery to remain connected to the charger even after reaching full charge.

MAINTAINING

ASSEMBLING YOUR VACUUM

Insert the wand into the DuoClean™ floor nozzle, pressing it in until it clicks securely into place.
Insert the handheld vacuum into the top of the wand, pressing it in until it clicks securely into place.

USING THE MULTIFLEX™ WAND

WARNING: This vacuum does not stand up on its own. Using the unit when it lacks stability may result in personal injury. To place in MultiFLEX Storage mode, press the MultiFLEX Wand button and gently fold the handheld vacuum down toward the floor nozzle.
TIP: The carry handle located below the handheld vacuum can also be used to assist in taking the vacuum in and out of MultiFLEX Storage mode
NOTE: Before vacuuming your delicate area rugs or carpet, refer to the rug manufacturer’s recommended cleaning instructions.

WHAT DOES THE BRUSHROLL INDICATOR LIGHT MEAN?

Solid Green
The brushrolls are on and working as they should.
Solid Red
There is a jam in the brushroll area. Turn your vacuum off and remove the blockage.
No Light
The brushrolls are off because the vacuum is off, or the nozzle is not correctly connected to the wand or handheld vacuum.

USAGE

To start vacuuming, press the Power button, then recline the wand to start the brushrolls.

USING THE MULTIFLEX WAND
To easily access hard-to-reach areas under furniture without having to bend down, press the MultiFLEX Wand button to position the wand to a lower angle.

MULTIFLEX STORAGE

Press the MultiFLEX Wand Lock Release button and gently fold the handheld vacuum forward toward the floor nozzle until it locks in storage mode. Use the handle to carry the vacuum to its storage location.
To take the vacuum out of storage mode, press the MultiFLEX Wand Lock Release button while lifting up the handheld vacuum. When straightened, the wand will lock in place.

SMART RESPONSE TECHNOLOGY
The Smart Response Technology lets you select the ideal power setting and brush roll speed for each cleaning job.

CHOOSING A SURFACE SETTING

CARPET setting – For cleaning high pile carpets. Both brush rolls spin faster, working together to pick up debris below the surface of your carpets.
FLOOR setting – For cleaning bare floors and area rugs. The brush roll and the Soft Roller both spin together slowly to gently clean hard floors and delicate rugs. The Soft Roller traps fine dust and large particles, while the brush roll directs that debris to the suction channel.

CHOOSING A SUCTION SETTING

There are 2 suction settings

EXTEND RUNTIME – For everyday cleaning.
MAX POWER – Maximum power for heavy-duty cleaning.
NOTE: The MAX POWER setting drains the ION Power Pack Batteries faster than the extended runtime setting.
NOTE: For deep carpet cleaning per ASTM F608, use Carpet and Max Power settings

TIP: To conveniently clean stairs, attach the handheld vacuum directly to the DuoClean™ floor nozzle.

FOR LONG-REACH CLEANING

Stand the vacuum upright. Step on the foot pedal and pull the wand up to disconnect it from the DuoClean floor nozzle. Press the MultiFLEX™ Wand button to vacuum with the wand at a lower angle.
Attach the desired cleaning accessory to the wand.

FOR SHORT-REACH CLEANING:

Press the MultiFLEX™ Wand Release button on the top of the wand to disconnect it from the handheld vacuum.
Attach the desired cleaning accessory to the handheld vacuum.

MAINTAINING YOUR VACUUM

WARNING: To reduce the risk of shock and unintended operation, turn off power and remove the ION Power Pack before servicing.
WARNING: Hand wash filters only with water to prevent damage from cleaning chemicals.
Allow ALL filters to air dry completely before replacing them in the vacuum to prevent liquid from being drawn into electric parts.

IMPORTANT: Clean the dust screen inside the dust cup as required.
NOTE: Empty the dust cup when debris reaches the MAX fill lin.

EMPTYING THE DUST CUP

To empty the dust cup, first, remove the handheld vacuum from the wand by pressing the Wand Release button and pulling up on the handheld vacuum.
Position the dust cup over a trash bin, then open the bottom of the dust cup by pressing the Dust Cup Release button on the side

CLEANING THE FILTERS

To clean the foam filter, remove the filter cover lid on the top of the handheld vacuum and slide off the foam filter. Rinse the foam filter with water. Tap loose dirt off the filter between washes as needed. Once completely dry, reinsert the felt filter and close the filter cover lid.
To clean the felt filter, remove the cover on the bottom of the handheld vacuum by pressing the release button. Remove the felt filter. Rinse with water. Once the foam filter is completely dry, return it to the filter frame, then replace the filter frame and the filter cover

WARNING: To reduce the risk of shock and unintended operation, turn off power and remove the ION Power Pack before servicing.
WARNING: When cleaning brush roll, be sure to not cut anything other than hair, string, fibers, or other debris.
TIP: Ensure the brush roll garage is completely sealed and closed before using.

NOTE: Heavy usage over time may require minimal upkeep to maintain your vacuum’s appearance

MAINTAINING THE BRUSHROLL

To start, first remove the nozzle from the wand and/or hand.
Open the brushroll garage by sliding both release buttons away from you, toward the back of the floor nozzle, and then lifting off the garage lid. Remove any string, hair, or debris that may be wrapped around the brushroll by running scissors or the lower corner of the garage lid along the guide on the brush roll.
Close the brushroll garage by inserting the tabs on the lid into the slots on the floor nozzle, then pressing down on the lid, above the headlights, until both sides click into place.
Both sides must be clicked in properly for operation

MAINTAINING THE SOFT ROLLER

To start, first remove the nozzle from the wand and/or hand.
Open the brushroll garage by sliding both release buttons away from you, toward the back of the floor nozzle, then lifting off the brushroll garage lid. Lift out the Soft Roller by the tab on the right side. Clean off any string, carpet fibers, or hair that may be wrapped around the Soft Roller, and remove debris from the roller housing.
Wash the Soft Roller as needed, using only water. Air-dry completely for at least 24 hours before returning it to the brushroll garage.
Reinsert the Soft Roller by sliding it into the front of the floor nozzle until it clicks into place. Close the brushroll garage by inserting the tabs on the garage lid into the slots on the floor nozzle, then pressing down on the lid, above the headlights, until both sides click into place.

CHECKING FOR BLOCKAGES
Handheld, Wand, and Floor Nozzle

Turn off vacuum and remove the ION Power Pack.
Remove the wand from the handheld vacuum and check all intake openings to the dust cup.
Remove the floor nozzle from the wand and check the wand for blockages.
Tilt the neck of the floor nozzle back to straighten the airway to remove blockages.

TROUBLESHOOTING

WARNING: To reduce the risk of shock and unintended operation, turn off power and remove the ION Power Pack before servicing

The vacuum is not picking up debris, no suction or light suction. (Refer to the Maintenance section for more information.)

Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.
Dust cup may be full; empty dust cup.
Check floor nozzle for blockages; clear blockages if required.
Remove any string, carpet fibers, or hair that may be wrapped around the brushroll and Soft Roller or trapped behind the Soft Roller.
Check the connection between the hand vac and wand for blockages; clear blockages if required.

Vacuum lifts area rugs.

Check that the vacuum is in EXTEND RUNTIME mode. Take care when vacuuming area rugs or rugs with delicately sewn edges.
Turn off the unit to disengage the brushroll and restart with the Power button.

Brushroll/Soft Roller does not spin

If Brushroll Indicator Light on the floor nozzle turns red, the brushroll and/or Soft Roller have stopped spinning. First, check that both sides of the garage door have been clicked in securely. Immediately turn off and remove the ION Power Pack from the handheld vacuum and remove the blockage before reconnecting and turning vacuum back on. If light turns green, the blockage has been successfully cleared. If it remains red, please contact Customer Service at 1-800-798-7398.
If headlights are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces.

The vacuum turns off on its own.

There are several possible reasons for the vacuum turning off on its own, including blockages, ION
Power Pack issues, and overheating. If the vacuum turns off on its own, perform the following steps:

Check the LED lights on the ION Power Pack to see if it needs to be recharged. If the power pack does not need charging, turn off the vacuum and remove the power pack.
Empty the dust cup and clean the filters (see Maintenance section).
Check wand, accessories, and inlet openings and remove any blockages.
Allow unit and ION Power Pack to cool for at least 45 minutes, until it returns to room temperature.
Return the power pack to the vacuum and press the Power button.

LED lights on the ION Power Pack are flashing.

If top 2 or bottom 2 LED lights are flashing (Fig. A, Fig. B), call Customer Service at 1-800-798-7398.
- The bottom LED light is flashing (Fig. C): ION Power Pack needs to be charged.
- Top and bottom LED lights are flashing (Fig. D): ION Power Pack temperature is not optimal, so charging is temporarily paused. Leave the power pack plugged in and charging will resume soon.

The 5-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja
Operating LLC. Warranty coverage applies to the original owner and the original product only and is not transferable. ION Power Pack is not covered by a 5-year warranty (See battery warranty on next page).

SharkNinja warrants that the unit shall be free from defects in material and workmanship for 5 years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is covered in my warranty?

The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced for up to 5 years from the original purchase date.
In the rare event that a replacement unit is issued, the warranty coverage ends six months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is greater. If the unit is replaced, SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available to you, including the possibility of upgrading to our VIP Warranty Service Options for select product categories.

Normal wear and tear of wearable parts such as foam filters, HEPA filters, pads etc., which require regular maintenance and/or replacement to ensure the proper functioning of your unit are not covered by this warranty.
Any unit that has been tampered with or used for commercial purposes.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the repaired or replacement unit.
Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
Products purchased, used or operated outside of North America.

Problems with your unit/How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product specialists are also available at 1-800-798-7398 to assist with product support and warranty service options.

How to initiate a warranty claim
You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call 1-800-798-7398 to initiate a warranty claim. Return and Packing Instruction information will be provided at that time.

For Customer Service hours, visit sharkclean.com.

Replacement parts are available for purchase at sharkclean.com. For more information on which parts are classified as wearable and non-wearable, please visit sharkclean.com/warranty.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

The 2-Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original battery only and is not transferable.

SharkNinja warrants that the ION Power Pack shall be free from defects in material and workmanship for a period of 2 years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in this instruction manual, subject to the following conditions and exclusions.

What is covered in my warranty?

The original ION Power Pack, deemed defective, in SharkNinja’s sole discretion, will be replaced for up to 2 years from the original purchase date.
In the rare event that a replacement battery is issued, the warranty coverage for the replacement battery ends six months following the receipt date of the replacement battery or the remainder of the existing warranty, whichever is greater.

What is not covered in my warranty?
Our Customer Service/Product Specialists are available to provide all the warranty service options available to you.

Normal wear and tear of the ION Power Pack, which requires optimal temperature storage and operation to ensure the proper functioning of your battery, is not covered by this warranty.
Any battery that has been tampered with or used for commercial purposes.
Damage caused by misuse, abuse, or negligent handling, or damage due to mishandling in transit.
Consequential and incidental damages.
Defects caused by or resulting from damages from shipping or from repairs, service or alteration to the product or any of its parts which have been performed by a repair person not authorized by SharkNinja.
Products purchased, used or operated outside of North America.

Problems with your battery
If your ION Power Pack fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com for product care/maintenance self-help. Our Customer Service and product specialists are also available at 1-800-798-7398 to assist with product support and warranty service options. SharkNinja will cover the cost for the customer to send in the battery to us for replacement. A fee of $19.95 for return shipping costs will be charged at the time of return shipment of the replacement battery.

How to initiate a warranty claim

You can call 1-800-798-7398 to have a Customer Service specialist assist you. Please note you must call 1-800-798-7398 to initiate a warranty claim.
For Customer Service hours, visit sharkclean.com.
Replacement ION Power Packs are available for purchase at sharkclean.com/batteries.
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

FAQ

Q: Where can I find the model and serial numbers of my Shark IONFLEX?
- A: The model and serial numbers can be found on the QR code label located on the bottom of the dust cup.
Q: How do I register my Shark IONFLEX purchase?
- A: To register your purchase, visit registeryourshark.com or scan the QR code using a mobile device.
Q: Where can I find additional product support?
- A: For additional product support, visit sharkclean.com or call 1-800-798-7398.

SharkNinja Operating LLC

US: Needham, MA 02494
CAN: Ville St-Laurent, QC H4S 1A7
1-800-798-7398 sharkclean.com

Illustrations may differ from actual products. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice.
SHARK is a registered trademark of SharkNinja Operating LLC.
DUOCLEAN®, IONFLEX, MULTIFLEX, and SMART RESPONSE are trademarks of SharkNinja Operating LLC.
For SharkNinja U.S. Patent information, visit sharkninja.com/USPatents