Whirlpool G7CE3034 Electric Cooktop User Guide

Whirlpool G7CE3034 Electric Cooktop

Product Information

Specifications

• Model Number: W10346696C
• Product Type: Electric Cooktop
• Manufacturer: Whirlpool
• Contact Number (US): 1-800-253-1301
• Website (US): www.whirlpool.com
• Contact Number (Canada): 1-800-807-6777
• Website (Canada): www.whirlpool.ca

Frequently Asked Questions

• How do I clean the cooktop surface?
  • To clean the cooktop surface, use a non-abrasive cleaner and a soft cloth or sponge. Avoid using abrasive materials or harsh chemicals that can damage the ceramic glass.
• Can I use the cooktop for home canning?
  • Yes, the cooktop is suitable for home canning. It provides a stable and even heat distribution for safe canning.
• What type of cookware should I use?
  • It is recommended to use cookware with flat bottoms and a diameter that matches the size of the element for optimal cooking performance.

Product Usage Instructions

Cooktop Safety

Your safety and the safety of others are very important. Please read and obey all safety messages provided in this manual and on your appliance. The safety alert symbol is used to indicate potential hazards that can cause harm or injury. All safety messages will be accompanied by either the word DANGER or WARNING, which indicate the level of severity.

DANGER: This word indicates that failure to follow instructions immediately can result in death or serious injury.

WARNING: This word indicates that failure to follow instructions can result in death or serious injury.

All safety messages will provide information on the potential hazard, instructions on how to reduce the chance of injury, and the consequences of not following the instructions.

Parts and Features – Touch-Activated Controls

The electric cooktop is equipped with touch-activated controls for ease of use. The following features are available:

• Dual/Triple Element: This feature allows you to use a single element for different pan sizes, providing flexibility in cooking.
• All Off/Lock: The All Off/Lock function allows you to turn off all the elements on the cooktop or lock the controls to prevent accidental activation.
• Keep Warm: The Keep Warm function allows you to keep cooked food warm without overcooking it.

Parts and Features – Knob Controls

In addition to touch-activated controls, the cooktop also has knob controls for precise temperature adjustments. The following features are available:

• Ceramic Glass: The cooktop surface is made of durable ceramic glass, which is easy to clean and resists scratches.
• Home Canning: The cooktop is suitable for home canning, providing a stable and even heat distribution for safe canning.
• Cookware: It is recommended to use cookware with flat bottoms and a diameter that matches the size of the element for optimal cooking performance.

Cooktop Care

To keep your electric cooktop in optimal condition, follow these cleaning guidelines:

• General Cleaning: Use a non-abrasive cleaner and a soft cloth or sponge to clean the cooktop surface. Avoid  using abrasive materials or harsh chemicals that can damage the  ceramic glass.

COOKTOP SAFETY

Your safety and the safety of others are very important.
We have provided many important safety messages in this manual and on your appliance. Always read and obey all safety messages.

This is the safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either the word “DANGER” or “WARNING.”

These words mean:

DANGER: You can be killed or seriously injured if you don’t immediately follow instructions.
WARNING: You can be killed or seriously injured if you don’t follow instructions.

All safety messages will tell you what the potential hazard is, tell you how to reduce the chance of injury, and tell you what can happen if the instructions are not followed.

State of California Proposition 65 Warnings:

WARNING: This product contains one or more chemicals known to the State of California to cause cancer.
WARNING: This product contains one or more chemicals known to the State of California to cause birth defects or other reproductive harm.

IMPORTANT SAFETY INSTRUCTIONS

• WARNING: To reduce the risk of fire, electrical shock, injury to persons, or damage when using the cooktop, follow basic precautions, including the following:
• CAUTION: Do not store items of interest to children in  cabinets above a cooktop – Children climbing on the  cooktop to reach items could be seriously injured.
• Proper Installation – Be sure your cooktop is properly  installed and grounded by a qualified technician.
• Never Use Your Cooktop for Warming or Heating the  Room.
• Do Not Leave Children Alone – Children should not be left alone or unattended in area where cooktop is in use. They  should never be allowed to sit or stand on any part of the cooktop.
• Wear Proper Apparel – Loose-fitting or hanging garments should never be worn while using the cooktop.
• User Servicing – Do not repair or replace any part of the  cooktop unless specifically recommended in the manual. All other servicing should be referred to a qualified technician.
• Storage on Cooktop – Flammable materials should not be  stored near surface units.
• Do Not Use Water on Grease Fires – Smother fire or flame or use dry chemical or foam-type extinguisher.
• Use Only Dry Potholders – Moist or damp potholders on  hot surfaces may result in burns from steam. Do not let potholder touch hot heating elements. Do not use a towel or other bulky cloth.
• DO NOT TOUCH SURFACE UNITS OR AREAS NEAR UNITS – Surface units may be hot even though they are  dark in color. Areas near surface units may become hot enough to cause burns. During and after use, do not touch, or let clothing or other flammable materials contact surface units or areas near units until they have had sufficient time  to cool. Among those areas are the cooktop and surfaces  facing the cooktop.
• Use Proper Pan Size – This cooktop is equipped with one  or more surface units of different size. Select utensils  having flat bottoms large enough to cover the surface unit  heating element. The use of undersized utensils will  expose a portion of the heating element to direct contact  and may result in ignition of clothing. Proper relationship of  utensil to burner will also improve efficiency.
• Never Leave Surface Units Unattended at High Heat  Settings – Boilover causes smoking and greasy spillovers that may ignite.
• Glazed Cooking Utensils – Only certain types of glass,  glass/ceramic, ceramic, earthenware, or other glazed  utensils are suitable for cooktop service without breaking due to the sudden change in temperature.
• Utensil Handles Should Be Turned Inward and Not Extend Over Adjacent Surface Units – To reduce the risk of burns,  ignition of flammable materials, and spillage due to  unintentional contact with the utensil, the handle of a  utensil should be positioned so that it is turned inward, and does not extend over adjacent surface units.
• Do Not Cook on Broken Cooktop – If cooktop should  break, cleaning solutions and spillovers may penetrate the  broken cooktop and create a risk of electric shock. Contact a qualified technician immediately.
• Clean Cooktop With Caution – If a wet sponge or cloth is  used to wipe spills on a hot cooking area, be careful to  avoid steam burn. Some cleaners can produce noxious fumes if applied to a hot surface.

For units with ventilating hood

• Clean Ventilating Hoods Frequently – Grease should not be allowed to accumulate on hood or filter.
• When flaming foods under the hood, turn the fan on.

For units with coil elements

• Make Sure Reflector Pans or Drip Bowls Are in  Place – Absence of these pans or bowls during  cooking may subject wiring or components underneath to damage.
• Protective Liners – Do not use aluminum foil to line surface  unit drip bowls, except as suggested in the manual.  Improper installation of these liners may result in a risk of electric shock, or fire.
• Do Not Soak Removable Heating Elements – Heating elements should never be immersed in water.

SAVE THESE INSTRUCTIONS

PARTS AND FEATURES

PARTS AND FEATURES – TOUCH-ACTIVATED CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed. The locations and appearances of the features shown here may not match those of your model.

Control Panels

Cooktop 30″ (78.4 cm) Model G9CE3065 Touch-Activated Electronic Control Model shown

• A. Ceramic glass cooktop
• B. Left rear surface cooking area
• C. Center rear warming zone
• D. Right rear surface cooking area (with dual-size element)
• E. Right front surface cooking area
• F. Control panel
• G. Left front surface cooking area
• H. Model and serial number plate (located underneath cooktop on metal cabinet)

COOKTOP CONTROLS

COOKTOP CONTROLS – TOUCH-ACTIVATED CONTROLS

WARNING: Fire Hazard

• Turn off all controls when done cooking.
• Failure to do so can result in death or fire.

The electronic touch controls offer a variety of heat settings for  optimal cooking results. When you are melting foods such as  chocolate or butter, or when proofing bread, the surface cooking area can be set to Power Level 1 for minimal element operation.  For maximum element operation, all cooktop touch controls can  be set to High when bringing liquids to a fast and rapid boil. Touch Power Level 10 to immediately reach the highest setting.

To Use:

1. Touch the ON keypad for the desired element. The Power Level 1 light will blink.
2. While the Power Level 1 light is blinking, touch the desired power level on the Power Level selector bar.
   • A beep will sound each time a pad is touched. The lights for  the selected temperature setting and all lower temperatures will glow.
   • NOTE: If a power level setting is not selected within  approximately 10 seconds, the element will automatically shut off.
3. To change the temperature setting while cooking, touch the ON keypad for the desired element and select a new Power Level temperature on the Power Level selector bar while the Power Level 1 light is blinking.
4. When finished cooking, touch OFF to turn off surface cooking  area(s) individually or ALL OFF/LOCK to turn off all surface  cooking areas at once.

Use the following chart as a guide when setting heat levels

REMEMBER: When cooktop is in use, the entire cooktop area may become hot.

Hot Surface Indicator Light

The Hot Surface Indicator Light is located in the central area of  the control panel, above the Power Level selector bar. The Hot Surface Indicator Light will glow as long as any surface cooking  area is too hot to touch, even after the surface cooking area(s) is turned off.

If the cooktop is on when a power failure occurs, the Hot Surface Indicator Light will remain on up to 45 minutes after the power is restored to the cooktop.

Component Temperature Management

The cooktop regulates the temperature of the internal  components during use. The cooktop automatically reduces the  power of all the elements in use to keep the internal components  from overheating. To resume optimal cooking performance, allow the cooktop to cool down for 30 minutes.

Surface On Indicator Light

• The control panel has a Surface On indicator light. When any of the elements are on, the light will glow.
• The power level 1 light next to an element will glow when that  element is on.

Dual/Triple Element

The dual and triple elements offer flexibility depending on the size  of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual  and outer elements, and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

Dual Element

To Use DUAL and TRIPLE:

1. When ON is touched, all heating zones will be active. To reduce the number of heating zones being used, touch ON again. Power Level 1, the dual, or the dual and triple indicators will glow to indicate if the burner will use 1, 2, or 3  zones respectively.
2. While the Power Level 1 light is blinking, touch the desired Power Level on the Power Level selector bar.
   • A beep will sound each time a pad is touched. The lights for  the selected temperature setting, and all lower temperatures,  will glow.
   • NOTE: If a power level setting is not selected within  approximately 10 seconds, the element will automatically shut off.
3. To change the temperature setting while cooking, touch the  ON pad for the desired element, and select a new  temperature on the Power Level Selector Bar while the Power Level 1 light is blinking.
4. To change the burner zones being used while cooking, touch ON once then again while the Power Level 1 light is blinking.
5. When finished cooking, touch OFF to turn off surface cooking  area(s) individually or ALL OFF/LOCK to turn off all surface cooking areas at once.

NOTE: The dual and triple elements will remember the setting from the last time it was used and those burner areas will automatically activate the next time ON is touched. To change  the activated burner zones, touch ON once while the Power Level 1 light is blinking.

All Off/Lock

The ALL OFF cooktop touch control turns off the downdraft exhaust system and all surface cooking areas that are in use at  the same time.  The LOCK cooktop touch control avoids unintended use of the  surface cooking areas. When the cooktop is locked out, the  surface cooking areas cannot be turned on by the cooktop touch controls.

• To Lock Cooktop: Touch and hold the ALL OFF/LOCK keypad for 3 seconds. After  3 seconds, ALL OFF/LOCK will glow red, indicating that the cooktop controls are in the lockout position.
• To Unlock Cooktop: Touch and hold the ALL OFF/LOCK keypad for 3 seconds.

Keep Warm

WARNING: Food Poisoning Hazard

• Do not let food sit for more than one hour before or after cooking.
• Doing so can result in food poisoning or sickness.

The Keep Warm surface cooking area can be used to keep cooked foods warm, and may be used whether or not the other  surface cooking zones are in use. One hour is the recommended maximum time to maintain food quality.

It is not recommended for heating cold foods. When the Keep Warm function is in use, it will not glow red like the cooking zones, but the indicator light will glow on the control panel. Use only cookware and dishes recommended for oven and cooktop use, and those that have flat bottoms to make direct contact with the cooktop surface. Use pot holders or oven mitts to remove cookware.

Cover all foods with a lid or aluminum foil. Do not use plastic wrap to cover food, as it may melt onto the cooktop surface. When warming baked goods, allow a small opening in the cover for moisture to escape. Food quality may deteriorate if food is kept on the Keep Warm function for an extended period of time. For best results, keep food warm for no longer than 30 to 45 minutes. A separate Keep Warm surface cooking area is available on some models.

To Use the Keep Warm Surface Cooking Area (on some models):

1. Touch ON keypad for the Keep Warm Surface cooking area. Power Level 1 light will blink.
2. While the Power Level 1 light is blinking, touch the desired power level on the Power Level selector bar.
3. When finished cooking, touch OFF to turn off surface cooking area.

PARTS AND FEATURES – KNOB CONTROLS

This manual covers different models. The cooktop you have purchased may have some or all of the items listed. The locations and appearances of the features shown here may not match those of your model.

Control Panels

• A. Left rear control knob
• B. Center rear control knob
• C. Right rear control knob (keep warm element)
• D. Left front control knob
• E. Right front control knob (dual-zone burner)
• F. ACCUSIMMER® control knob
• G. Hot surface indicator light
• H. Cooktop on indicator light

• A. Left rear control knob
• B. Center rear control knob (keep  warm element)
• C. Right rear control knob (with triple-size element)
• D. ACCUSIMMER® control knob
• E. Hot surface indicator light
• F. Right front control knob
• G. Cooktop on indicator light
• H. Left front control knob (dual-size bridge element)

Cooktops

Model G7CE 3655 (36″ [91.4 cm]) shown

• A. Ceramic glass cooktop
• B. Left rear single surface cooking area
• C. Center rear warming zone
• D. Right rear surface cooking area (with triple-size element)
• E. Right front surface cooking area
• F. Control panel
• G. Left front surface cooking area (dual-size bridge burner)
• H. Model and serial number plate (located underneath cooktop on metal cabinet)
• I. Bridge element

COOKTOP CONTROLS

COOKTOP CONTROLS – KNOB CONTROLS

_ WARNING: _Fire Hazard

• Turn off all controls when done cooking.

• Failure to do so can result in death or fire.

• The controls can be set to anywhere between HIGH and LOW.

To Use

1. Push in and turn knob to desired heat setting.
   • Use the following chart as a guide when setting heat levels.

REMEMBER: When cooktop is in use, the entire cooktop area may become hot.

Hot Surface Indicator Lights (on Standard Control models)

• The Hot Surface Indicator Lights will glow as long as any surface cooking area is too hot to touch, even after the surface cooking area(s) is turned off.
• If the cooktop is on when a power failure occurs, the Hot Surface Indicator Lights will remain on after the power is restored to the cooktop. They will remain on until the cooktop has cooled completely.

Power Light

• Each cooktop has a Power On light. The light will glow when any burner is on.

Dual/Triple-Circuit Element (on some models)

The dual-size and triple-size elements offer flexibility depending on the size of the cookware. Single size can be used in the same way as a regular element. The dual and triple sizes combine single, dual and outer element and are recommended for larger cookware, large quantities of food, and home canning.

Triple Element (on some models)

Dual Element

To Use SINGLE:

1. Push in and turn knob from the OFF position to the SINGLE zone anywhere between Low and High.
2. Turn knob to OFF when finished.

To Use DUAL and TRIPLE:

1. Push in and turn knob from the OFF position to the DUAL or TRIPLE zone anywhere between Low and High.
2. Turn knob to OFF when finished.

Bridge Element (on some models)

• The bridge element allows flexibility in the left side cooking area.
• Use the bridge area to create an oblong heated area to cook with large cookware.

Use the bridge element to create an oblong heated area to cook with oblong pans.

To use SINGLE (C):

1. Push in and turn front left knob from OFF position to the SINGLE zone anywhere between Low and High.
2. Turn knob to OFF when finished.

To use SINGLE and BRIDGE area (C + B):

1. Push in and turn front left knob from OFF position to the BRIDGE zone anywhere between Low and High.
2. Turn knob to OFF when finished.

To use SINGLE (A):

1. Push in and turn rear left knob from OFF position anywhere between Low and High.
2. Turn knob to OFF when finished.

To use both Single elements and Bridge (A + B + C):

1. Turn on Single and Bridge (C + B).
2. Turn on Single (A).
3. Turn knobs to OFF when finished.

Warm Zone Element

Warm Zone Element
(on some models)

WARNING: Food Poisoning Hazard

• Do not let food sit for more than one hour before or after cooking.
• Doing so can result in food poisoning or sickness.

The Warm Zone feature can be used to keep cooked foods warm. One hour is the recommended maximum time to maintain  food quality. Do not use it to heat cold foods. When the Keep Warm function is in use, it will not glow red like the cooking zones, but the indicator light will glow on the control panel.

The Warm Zone feature can be used alone or when any of the other surface cooking areas are being used, and can be set from Low to High for different levels of heating. The Warm Zone Element area will not glow red when cycling on. However, the hot surface indicator light will glow as long as the Warm Zone Element area is too hot to touch.

• Use only cookware and dishes recommended for oven and cooktop use.
• Cover all foods with a lid or aluminum foil. When warming baked goods, allow a small opening in the cover for moisture to escape.
• Do not use plastic wrap to cover food. Plastic wrap may melt.
• Use pot holders or oven mitts to remove food.

To Use:

1. Push in and turn Warm Zone knob to desired setting.
2. Turn knob to OFF when finished.

ACCUSIMMER® Feature
(on some models)

The ACCUSIMMER® feature setting is an adjustable heat setting for more precise simmering.

The ACCUSIMMER® control knob has two settings: Simmer and Normal. When the control is set on Normal, the element will function as a single, a dual, or a triple element. When the ACCUSIMMER control knob is set on Simmer, the cooking area will not glow red. This is normal. Only the outer  heating ring will glow red on the triple circuit element when medium or high simmer is selected.

To Use:

1. Turn the ACCUSIMMER® control knob to the SIMMER position.
2. Push in and turn control knob to a setting between Low and High setting. Select Low for a low simmer or when using lids and medium for a high simmer or when not using lids. Select either the Single, Dual, or Triple Zone setting. Increase heat as necessary to achieve desired simmer. (See “Dual/Triple- Circuit Element” section.)
3. Turn the ACCUSIMMER® control knob back to the NORMAL setting when finished cooking.

COOKTOP USE

Ceramic Glass
(on some models)

The surface cooking area will glow red when an element is on.  Some parts of the surface cooking area may not glow red when an element is on. This is normal operation. The burner will cycle on and off to maintain the selected heat level. It will also randomly cycle off and back on again, even while on High, to keep the cooktop from extreme temperatures.

It is normal for the surface of light colored ceramic glass to appear to change color when surface cooking areas are hot. As the glass cools, it will return to its original color. Cleaning off the cooktop before and after each use will help keep it free from stains and provide the most even heating. On cooktops with light colored ceramic glass, soils and stains may be more visible, and may require more cleaning and attention. Cooktop cleaner and a cooktop scraper are recommended. For more information, see “General Cleaning” section.

• Avoid storing jars or cans above the cooktop. Dropping a  heavy or hard object onto the cooktop could crack the cooktop.
• To avoid damage to the cooktop, do not leave a hot lid on the cooktop. As the cooktop cools, air can become trapped between the lid and the cooktop, and the ceramic glass could break when the lid is removed.
• For foods containing sugar in any form, clean up all spills and soils as soon as possible. Allow the cooktop to cool down slightly. Then, while wearing oven mitts, remove the spills  using a scraper while the surface is still warm. If sugary spills are allowed to cool down, they can adhere to the cooktop and can cause pitting and permanent marks.
• To avoid scratches, do not slide cookware or bakeware across the cooktop. Aluminum or copper bottoms and rough finishes on cookware or bakeware could leave scratches or marks on the cooktop.
• Do not cook popcorn in prepackaged aluminum containers on the cooktop. They could leave aluminum marks that cannot be removed completely.
• To avoid damage to the cooktop, do not allow objects that could melt, such as plastic or aluminum foil, to touch any part of the entire cooktop.
• To avoid damage to the cooktop, do not use the cooktop as a cutting board.
• Use cookware about the same size as the surface cooking area. Cookware should not extend more than ½” (1.3 cm) outside the area.
• Use flat-bottomed cookware for best heat conduction and energy efficiency. Cookware with rounded, warped, ribbed or dented bottoms could cause uneven heating and poor cooking results.
• Determine flatness by placing the straight edge of a ruler across the bottom of the cookware. While you rotate the ruler,  no space or light should be visible between it and the cookware.
• Cookware designed with slightly indented bottoms or small expansion channels can be used.
• Make sure the bottoms of pots and pans are clean and dry before using them. Residue and water can leave deposits when heated.
• To avoid damage to the cooktop, do not cook foods directly on the cooktop.

Home Canning

When canning for long periods, alternate the use of surface cooking areas, elements or surface burners between batches. This allows time for the most recently used areas to cool.

• Center the canner on the grate or largest surface cooking  area or element. On electric cooktops, canners should not extend more than ½” (1.3 cm) beyond the surface cooking area or element.
• Do not place canner on 2 surface cooking areas, elements or surface burners at the same time.
• On ceramic glass models, use only flat-bottomed canners.
• On coil element models, the installation of a Canning Unit Kit  is recommended. If a kit is not installed, the life of the coil  element will be shortened. See “Assistance or Service” for instructions on how to order.
• For more information, contact your local agricultural department. Companies that manufacture home canning products can also offer assistance.

Cookware

IMPORTANT: Do not leave empty cookware on a hot surface cooking area, element or surface burner.

Ideal cookware should have a flat bottom, straight sides, and a  well-fitting lid and the material should be of medium-to-heavy thickness.  Rough finishes may scratch the cooktop. Aluminum and copper  may be used as a core or base in cookware. However, when used as a base they can leave permanent marks on the cooktop or grates.

Cookware material is a factor in how quickly and evenly heat is transferred, which affects cooking results. A nonstick finish has  the same characteristics as its base material.  For example, aluminum cookware with a nonstick finish will take  on the properties of aluminum.  Use the following chart as a guide for cookware material characteristics.

General Cleaning

IMPORTANT: Before cleaning, make sure all controls are off and the cooktop is cool. Always follow label instructions on cleaning  products.

Soap, water and a soft cloth or sponge are suggested first unless otherwise noted. When cleaning the cooktop with electronic controls, lock the controls. See “Control Lock” section.

STAINLESS STEEL (on some models)

To avoid damage to stainless steel surfaces, do not use soapfilled scouring pads, abrasive cleaners, Cooktop Cleaner, steelwool pads, gritty washcloths or abrasive paper towels.

Cleaning Method:

Rub in direction of grain to avoid damaging.

• affresh® Stainless Steel Cleaner and Polish (Part Number W10355016B) (not included): See “Assistance or Service” section to order.
• Liquid detergent or all-purpose cleaner: Rinse with clean water and dry with soft, lint-free cloth.
• Vinegar for hard water spots.

COOKTOP CONTROLS

To avoid damage to the cooktop controls, do not use steel wool, abrasive cleansers or oven cleaner. To avoid damage, do not soak knobs. When replacing knobs, make sure knobs are in the Off position. Do not remove seals under knobs.

Cleaning Method:

• Soap and water: Pull knobs straight away from control panel to remove.
• Do not place knobs in dishwasher.

CERAMIC GLASS

To avoid damage to the cooktop, do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover or ammonia.

Cleaning Method:

Always wipe with a clean, wet cloth or sponge and dry thoroughly to avoid streaking and staining. affresh® Cooktop Cleaner (Part Number W10355051B) is recommended for regular use to help avoid scratches, pitting and  abrasions, and to condition the cooktop. It may be ordered as an  accessory. See “Assistance or Service” section to order.  Cooktop Scraper is also recommended for stubborn soils, and  can be ordered as an accessory. See “Assistance or Service”  section to order. The Cooktop Scraper uses razor blades. Store razor blades out of the reach of children.

Light to moderate soil

• Paper towels or clean damp sponge:
  • Clean while the cooktop is still warm. You may want to wear oven mitts while doing so.

Sugary spills (jellies, candy, syrup)

• Cooktop Scraper:
  • Clean while the cooktop is still warm. You may want to wear oven mitts while doing so.
• affresh® Cooktop Cleaner and clean damp paper towel:
  • Clean as soon as cooktop has cooled down. Rub creme into surface with a damp paper towel or soft cloth. Continue rubbing until white film disappears.

Heavy soil, dark streaks, specks and discoloration

• affresh® Cooktop Cleaner or nonabrasive cleanser:
  • Rub product into soil with a damp paper towel or soft cloth.
  • Continue rubbing until white film disappears.

Burned-on soil

affresh® Cooktop Cleaner and Cooktop Scraper Rub creme into soil with damp paper towel. Hold scraper as flat as possible on surface and scrape. Repeat for stubborn spots. Polish entire cooktop with creme and paper towel. Metal marks from aluminum and copper

affresh® Cooktop Cleaner:

• Clean as soon as cooktop has cooled down. Rub creme into surface with a damp paper towel or soft cloth. Continue rubbing until white film disappears.
• The marks will not totally disappear but after many cleanings become less noticeable. Tiny scratches and abrasions

affresh® Cooktop Cleaner:

• Rub creme into surface with a damp paper towel or soft cloth.
• Continue rubbing until white film disappears. Scratches and abrasions do not affect cooking performance and after many cleanings become less noticeable.

Do not use steel wool, abrasive powder cleansers, chlorine bleach, rust remover or ammonia because damage may occur.

TROUBLESHOOTING

Try the solutions suggested here first in order to avoid the cost of an unnecessary service call.

Nothing will operate

• Has a household fuse blown, or has a circuit breaker tripped?
  • Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.
• Is the appliance wired properly?
  • See Installation Instructions.

Cooktop will not operate

• Is the control knob set correctly?
  • Push in knob before turning to a setting.
• Is the “All Off Lock” cooktop lockout set?
  • See “All Off Lock” section
• Is the cooktop beeping continuously?
  • Wipe debris from the control panel surface.
• Has one or more burners stopped working during use?
  • Allow the cooktop to cool down for 30 minutes then turn the burner on again.

Excessive heat around cookware on cooktop

• Is the cookware the proper size?
  • Use cookware about the same size as the surface cooking area, element or surface burner. Cookware should not extend more than ½” (1.3 cm) outside the cooking area.
• Do cooktop surfaces become hot?
  • REMEMBER: When cooktop is in use, the entire cooktop area may become hot.

Cooktop has flashing lights

• Are the lights on the cooktop flashing on and off?
  • All cooktop control panel lights flash on and off, indicating that one or more keys are permanently pressed. Follow the steps below.

1. Make sure the cooktop controls are OFF.
2. Clean the cooktop touch control panel thoroughly. See “General Cleaning” section.
3. If the cooktop lights continue to flash, disconnect power or unplug the cooktop.
4. After 1 minute, reconnect power or plug in the cooktop.
5. If the lights continue to blink on and off, call for service.

Cooktop cooking results not what expected

• Is the proper cookware being used?
  • See “Cookware” section.
• Is the control knob set to the proper heat level?
  • See “Cooktop Controls” section.
• Is the appliance level?
  • Level the appliance. See the Installation Instructions.
• Does it appear to take longer to cook food at a certain power level than usual or some power levels do not perform as well as usual.
  • The cooktop regulates the temperature of the internal components and automatically reduces the power of all the elements in use without any visual or audible feedback. Allow the cooktop to cool down for 30 minutes to resume normal cooking performance. See “To Use” in the “Cooktop Controls” section.

Cooktop element is warm but does not glow red

• Is the Accusimmer® control knob set to Simmer?
  • See “Accusimmer® Feature” section.

ASSISTANCE OR SERVICE

Before calling for assistance or service, please check “Troubleshooting.” It may save you the cost of a service call. If  you still need help, follow the instructions below.  When calling, please know the purchase date and the complete model and serial number of your appliance. This information will help us to better respond to your request.

If you need replacement parts

If you need to order replacement parts, we recommend that you  use only FSP® replacement parts. FSP® replacement parts will fit right and work right because they are made with the same  precision used to build every new WHIRLPOOL® appliance.  To locate FSP® replacement parts in your area, call us or your nearest Whirlpool designated service center.

In the U.S.A.

Call the Whirlpool Customer eXperience Center toll free: 1-800-253-1301 or visit www.whirlpool.com.

Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Installation information.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Specialized customer assistance (Spanish speaking, hearing impaired, limited vision, etc.).
• Referrals to local dealers, repair parts distributors and service  companies. Whirlpool designated service technicians are  trained to fulfill the product warranty and provide afterwarranty service, anywhere in the United States.

To locate the Whirlpool designated service company in your  area, you can also look in your telephone directory Yellow Pages.

For further assistance

If you need further assistance, you can write to Whirlpool Corporation with any questions or concerns at:

• Whirlpool Brand Home Appliances
• Customer eXperience Center
• 553 Benson Road Benton Harbor, MI 49022-2692

Please include a daytime phone number in your correspondence.

Accessories

Accessories U.S.A.

• To order accessories, visit our website at www.whirlpool.com/cookingaccessories

affresh® Kitchen and Appliance Cleaner

• Order Part Number W10355010

affresh® Stainless Steel Cleaner and Polish

• (stainless steel models)
• Order Part Number W10355016

affresh® Cooktop Cleaner

• Order Part Number W10355051

Canning Unit Kit

• (coil element models)
• Order Part Number 242905

Cooktop Care Kit

• (includes cleaner, protectant, and applicator pads)
• Order Part Number 31605

Cooktop Protectant

• (ceramic glass models)
• Order Part Number 31463

Cooktop Scraper

• (ceramic glass models)
• Order Part Number WA906B

All-Purpose Appliance Cleaner

• Order Part Number 31682

In Canada

Call the Whirlpool Canada LP Customer eXperience Centre toll free: 1-800-807-6777.

Our consultants provide assistance with:

• Features and specifications on our full line of appliances.
• Use and maintenance procedures.
• Accessory and repair parts sales.
• Referrals to local dealers, repair parts distributors, and service companies. Whirlpool Canada LP designated service technicians are trained to fulfill the product warranty and provide after-warranty service, anywhere in Canada.

For further assistance

If you need further assistance, you can write to Whirlpool Canada LP with any questions or concerns at:

• Customer eXperience Centre
• Whirlpool Canada LP
• 200 – 6750 Century Ave. Mississauga, Ontario L5N 0B7

Please include a daytime phone number in your correspondence.

WARRANTY

WHIRLPOOL CORPORATION MAJOR APPLIANCE WARRANTY

ONE YEAR LIMITED WARRANTY

For one year from the date of purchase, when this major appliance is installed, operated and maintained according to instructions  attached to or furnished with the product, Whirlpool Corporation or Whirlpool Canada LP (hereafter “Whirlpool”) will pay for Factory  Specified Parts and repair labor to correct defects in materials or workmanship that existed when this major appliance was purchased  or at its sole discretion replace the product. If replaced, the product will be covered by the remaining one-year limited warranty of the original unit.

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN.  Service must be provided by a Whirlpool designated service company. This limited warranty is valid only in the United States or Canada and applies only when the major appliance is used in the country in which it was purchased. Outside the 50 United States and Canada, this limited warranty does not apply. This limited warranty is effective from the date of original consumer purchase. Proof of original purchase date is required to obtain service under this limited warranty.

ITEMS EXCLUDED FROM WARRANTY

This limited warranty does not cover:

1. Service calls to correct the installation of your major appliance, to instruct you on how to use your major appliance, to replace or repair house fuses, or to correct house wiring or plumbing.
2. Service calls to repair or replace appliance light bulbs, air filters or water filters. Consumable parts are excluded from warranty coverage.
3. Repairs when your major appliance is used for other than normal, single-family household use or when it is used in a manner that is contrary to published user or operator instructions and/or installation instructions.
4. Damage resulting from accident, alteration, misuse, abuse, fire, flood, acts of God, improper installation, installation not in accordance with electrical or plumbing codes, or use of consumables or cleaning products not approved by Whirlpool.
5. Cosmetic damage, including scratches, dents, chips or other damage to the finish of your major appliance, unless such damage results from defects in materials or workmanship and is reported to Whirlpool within 30 days from the date of purchase.
6. Any food loss due to refrigerator or freezer product failures.
7. Costs associated with the removal from your home of your major appliance for repairs. This major appliance is designed to be repaired in the home and only in-home service is covered by this warranty.
8. Repairs to parts or systems resulting from unauthorized modifications made to the appliance.
9. Expenses for travel and transportation for product service if your major appliance is located in a remote area where service by an authorized Whirlpool servicer is not available.
10. The removal and reinstallation of your major appliance if it is installed in an inaccessible location or is not installed in accordance with published installation instructions.
11. Major appliances with original model/serial numbers that have been removed, altered or cannot be easily determined. This warranty is void if the factory applied serial number has been altered or removed from your major appliance.
12. Removal or replacement of trim, decorative panels, flooring, cabinetry, islands, countertops, drywall or other built-in fixtures that interfere with servicing, removal or replacement of the product.

The cost of repair or replacement under these excluded circumstances shall be borne by the customer.

DISCLAIMER OF IMPLIED WARRANTIES

IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR OR THE SHORTEST PERIOD ALLOWED BY LAW. Some states and provinces do not allow limitations on the duration of implied warranties of merchantability or fitness, so this limitation may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

DISCLAIMER OF REPRESENTATIONS OUTSIDE OF WARRANTY

Whirlpool makes no representations about the quality, durability, or need for service or repair of this major appliance other than the representations contained in this warranty. If you want a longer or more comprehensive warranty than the limited warranty that comes with this major appliance, you should ask Whirlpool or your retailer about buying an extended warranty.

LIMITATION OF REMEDIES; EXCLUSION OF INCIDENTAL AND CONSEQUENTIAL DAMAGES

YOUR SOLE AND EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE PRODUCT REPAIR AS PROVIDED HEREIN. WHIRLPOOL SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states and provinces do not allow the exclusion or limitation of incidental or consequential damages, so these limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you also may have other rights that vary from state to state or province to province.

If outside the 50 United States and Canada, contact your authorized Whirlpool dealer to determine if another warranty applies. If you need service, first see the “Troubleshooting” section of the Use & Care Guide. After checking “Troubleshooting,” you may find additional help by checking the “Assistance or Service” section or by calling Whirlpool. In the U.S.A., call 1-800-253-1301. In Canada, call 1-800-807-6777.

Keep this book and your sales slip together for future reference. You must provide proof of purchase or installation date for in-warranty service.

Write down the following information about your major appliance to better help you obtain assistance or service if you ever need it.
You will need to know your complete model number and serial number. You can find this information on the model and serial number label located on the product.

• Dealer name____
• Address ____
• Phone number__
• Model number __
• Serial number __
• Purchase date __

For questions about features, operation/performance, parts, accessories or service, call: 1-800-253-1301 or visit our website at www.whirlpool.com
In Canada call 1-800-807-6777 or visit our website at www.whirlpool.ca

References

• Shop Kitchen Appliances: Washing Machines, Dryers & More | Whirlpool
• Manual-Hub.com – Free PDF manuals!

Read User Manual Online (PDF format)

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