ViewSonic TD2211 Touch Monitors User Guide

TD2211 Display
User Guide

TD2211 Touch Monitors

IMPORTANT: Please read this User Guide to obtain important information on installing and using your product in a safe manner, as well as registering your product for future service. Warranty information contained in this User Guide will describe your limited coverage from ViewSonic® Corporation, which is also found on our web site at http://www.viewsonic.com in English, or in specific languages using the Regional selection box of our website.
Model No. VS19613
P/N: TD2211
Thank you for choosing ViewSonic®
As a world-leading provider of visual solutions, ViewSonic® is dedicated to exceeding the world’s expectations for technological evolution, innovation, and simplicity. At ViewSonic®, we believe that our products have the potential to make a positive impact in the world, and we are confident that the ViewSonic® product you have chosen will serve you well.
Once again, thank you for choosing ViewSonic®!

Safety Precautions

• Read these instructions completely before using the equipment.

• Keep these instructions in a safe place.

• Heed all warnings and follow all instructions.

• Sit at least 18” / 45 cm from the monitor.

• When installing the monitor, please leave 4” / 10 cm of open space around the monitor for ventilation safety purposes.

• Always handle the display with care when moving it.

• Always use cabinets or stands or installation methods recommended by the manufacturer of the monitor set.

• Always use furniture that can safely support the monitor.

• Always ensure the monitor is not overhanging the edge of the supporting furniture.

• Do not place the monitor where children are likely to be present.

• Always educate children about the dangers of climbing on furniture to reach the monitor or related equipment.

• Always route and manage cords and cables connected to your monitor so they cannot be tripped over, pulled, or grabbed.

• Exercise caution when removing the rear cover of the monitor. This monitor contains high-voltage parts.

• Do not use this equipment near water. To reduce the risk of fire or electric shock, do not expose the monitor to rain or moisture.

• Avoid exposing the monitor to direct sunlight or other sources of sustained heat.
  Do not install near any heat sources such as radiators, heat registers, stoves, or other devices (including amplifiers) that may increase the temperature of the monitor to dangerous levels.

• Clean with a soft, dry cloth. If further cleaning is required, see the “Maintenance” section in this guide for further instructions.

• Avoid touching the screen. Skin oils are difficult to remove.

• Do not touch, rub, or apply pressure to the monitor screen, as it may permanently damage the screen.

• Do not place the monitor in an unstable location.

• Do not place the monitor on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the monitor to a suitable support.

• Do not place the monitor on cloth or other materials that may be located between the product and supporting furniture.

• Place the monitor in a well-ventilated area. Do not place anything on the display that prevents heat dissipation.

• Do not place heavy objects on the display, video cable, or power cord.

• Do not place items that might tempt children to climb, such as toys and remote controls, on the top of the monitor or furniture on which the product is placed.

• If smoke appears, an abnormal noise, or a strange odor is present, immediately switch the display off and contact your dealer or ViewSonic. It is dangerous to continue using the display.

• Do not attempt to circumvent the safety provisions of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding type plug has two blades and a third grounding prong. The wide blade and the third prong are provided for your safety. If the plug does not fit into your outlet, obtain an adaptor and do not attempt to force the plug into the outlet.

• Please confirm the distribution system installed in the building. The system should provide a circuit breaker rated at 120/240V, 20A.

• When connecting to a power outlet, DO NOT remove the grounding prong. Please ensure grounding prongs are NEVER REMOVED.

• Protect the power cord from being treaded upon or pinched, particularly at the plug, and at the point where it emerges from the equipment. Be sure that the power outlet is located near the equipment so that it is easily accessible.

• Only use attachments/accessories specified by the manufacturer.

• Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the equipment. When a cart is used, use with caution when moving the cart/equipment combination to avoid injury from tipping over.

• Unplug this equipment when it will be unused for long periods of time.

• Refer all servicing to qualified service personnel. Service will be required when the unit has been damaged in any way, such as: if the power-supply cord or plug is damaged, if liquid is spilled onto or objects fall into the unit, if the unit is exposed to rain or moisture, or if the unit does not operate normally or has been dropped.

• Excessive sound volume from ear-/headphones may cause hearing damage/ hearing loss.

• Adjustment of the volume control as well as the equalizer may increase the ear-/ headphones output voltage and therefore, the sound volume level.

• The factors influencing the ear-/headphones output other than those specified by the manufacturer (e.g. operating system, equalizer software, firmware, driver) may increase the ear-/headphone output voltage and therefore, the sound volume level.

• Stability Hazard: The display may fall, causing serious personal injury or death. To prevent injury, this display must be securely attached to the floor/wall in accordance with the installation instructions.

• Fastening the monitor to a wall or fixed object using cordage or other restraining devices can help support the weight of the monitor in order to prevent the monitor from falling over.

Hole pattern (W x H)| Interface Pad (W x H x D)| Pad Hole| Screw Specification| Screw Quantity
---|---|---|---|---
100 x 100 mm| 115 x 115 x 2.6 mm| Ø 5 mm| M4 x 10 mm| 4 screws

NOTE:

• Restraining device/cordage should be able to withstand 100N force.
• Make sure the cordage is straightened, and any slack is removed. The back of the device shall face the wall to ensure the device cannot tilt under external force.
• Make sure the monitor does not tilt under external force at any height and rotation angle of the device.
• If the existing monitor is going to be retained and relocated, the same considerations as above should be applied.

Introduction

Package Contents

• Touch display
• Power cord
• HDMI cable
• USB 2.0 upstream cable (Type B to Type A)
• Quick start guide

NOTE: The power cord and video cables included in your package may vary depending on your country. Please contact your local reseller for more information.
Product Overview
Front View Rear View

1. AC IN
2. HDMI
3. DVI
4. VGA
5. Audio Out
6. Audio In
7. USB Downstream
8. USB Upstream

NOTE: For more information about the 1/2/▲/▼ key and its functions, refer to “Hot Keys” on page 22.

Initial Setup

This section provides detailed instructions for setting up your monitor.
Installing the Stand

1. Place the monitor on a flat, stable surface with the screen facing down.
2. Align the mounting holes of the stand with the VESA mounting holes at the rear of the monitor.
3. Secure the stand to the monitor with the screws provided.
4. Lift the device into its upright position on a flat, stable surface.

NOTE: Always place the device on a flat, stable surface. Failure to do so may cause the device to fall and damage the device and/or result in personal injury.
Removing the Stand and Mounting the Display
Refer to the table below for the standard dimensions for mounting kits.
NOTE: For use only with a UL certified mounting kit/bracket. To obtain a wall- mounting kit or height adjustment base, contact ViewSonic® or your local dealer.

Maximum Loading| Hole pattern (W x H)| Interface Pad (W x H x D)| Pad Hole| Screw Specification| Screw Quantity
---|---|---|---|---|---
14 kg| 100 x 100 mm| 115 x 115 x 2.6 mm| Ø 5 mm| M4 x 10 mm| 4 screws

NOTE: Mounting kits are sold separately.

1. Turn off the device and disconnect all cables.
2. Place the device on a flat, stable surface with the screen facing down.
3. Unscrew the attached stand and carefully remove it.
4. Attach the mounting bracket to the VESA mounting holes at the rear of the monitor. Then secure it with four (4) screws (M4 x 10 mm).
5. Follow the instructions that come with the mounting kit to mount the monitor.

Using the Security Slot
To help prevent the device from being stolen, use a security slot locking device to secure the device to a fixed object.
Additionally, fastening the monitor to a wall or fixed object using a security cable can help support the weight of the monitor in order to prevent the monitor from falling over.
Below is an example of setting up a security slot locking device on a table.

Making Connections

This section guides you on how to connect the monitor with other equipment.
Connecting to Power

1. Connect the power cord to the AC IN jack at the rear of the device.
2. Plug the power cord plug into a power outlet.

Connecting External Devices
HDMI Connection
Connect one end of an HDMI cable to the HDMI port of the monitor. Then connect the other end of the cable to the HDMI port of your computer.
NOTE: The monitor is equipped with one HDMI 1.4 port. DVI Connection
Connect one end of a DVI cable to the DVI port of the monitor. Then connect the other end of the cable to the DVI port of your computer. VGA Connection
Connect one end of a VGA cable to the VGA port of the monitor. Then connect the other end of the cable to the VGA port of your computer. Audio Connection
Plug an audio cable into the Audio In/Audio Out port of the monitor. Plug the other end into your computer (Audio In) or ear-/headphones (Audio Out).
NOTE:  The monitor is also equipped with dual speakers. USB Connection
Connect one end of a USB cable to a USB port of the monitor. Then connect the other end of the cable to a USB port of your computer.
NOTE: The monitor supports two (2) types of USB ports. When making the connection(s), observe the following guidelines:

• Two (2) USB Type A ports: Connection for your Type A peripheral device(s) (e.g., storage device, mouse, keyboard, etc.).
  »NOTE: To activate the USB Type A port, ensure your computer is also connected to the monitor’s USB Type B port.

• One (1) USB Type B port: Connect the USB Type B male cable (square with 2 cut corners) to this port, and then connect the other end of the cable to the USB downstream port of your computer.

Touch Function Control
Before using the touch function, ensure the USB Type B to Type A cable is connected to your computer and the Windows operating system is running.When using the touch function, please note:

• The touch function may need about five (5) seconds to resume if the USB cable is removed and plugged in again, or the computer resumes from Sleep Mode.
• The touchscreen can only detect up to ten (10) fingers simultaneously.
• If the Windows’ cursor does not accurately follow your finger when you touch the screen, do the following:
  1. Open: Control Panel > Hardware and Sound >Tablet PC Settings
  2. Select Calibration.
  3. Follow the instructions to recalibrate your screen.

Using the Monitor

Turning the Device On/Off

1. Plug the power cord into a power outlet.
2. Press the Power key to turn on the monitor.
3. To turn the monitor off, press the Power key again.

NOTE: The monitor will still consume some power as long as the power cord is connected to the power outlet. If the monitor is not being used for a long period of time, please disconnect the power plug from the power outlet.
Using the Control Panel Keys
Use the control panel keys to activate Hot Keys, navigate the On-Screen Display (OSD) Menu, and change the settings.![ViewSonic TD2211 Touch Monitors

• parts16](https://manuals.plus/wp-content/uploads/2024/01/ViewSonic-TD2211 -Touch-Monitors-parts16.jpg) On-Screen Display (OSD) Menu
  Press the 1 key to activate the On-Screen Display (OSD) Menu.NOTE: Follow the key guide that appears on the screen to select the option, then make adjustments with the ▼ and ▲ keys.

card, the monitor’s model number and serial number, and the ViewSonic® website URL.
Manual Image Adjust| Manually set image quality adjustments.
Setup Menu| Adjust On-Screen Display (OSD) settings.
Memory Recall| Returns the adjustments back to factory settings.

Hot Keys
When the On-Screen Display (OSD) Menu is off, you can quickly access special functions by using the control panel keys.

When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the OSD Menu.If the OSD Menu is locked, the below message will appear on the screen:
1 + ▼| Press and hold the keys to lock/unlock the Power button. When the menu appears on the screen, continue holding both keys for 10 seconds to lock/unlock the Power button.If the Power button is locked, the below message will appear on the screen:
2 + ▲| Press the keys to display/hide the boot up screen when the device is turned on.
2 + ▼| Press the keys to toggle between DDC/CI and DDC/2B
NOTE: DDC/CI is the default setting.
Key| Description
---|---
▲| Press the key to enter the Contrast menu.
▼| Press the key to enter the Color Adjust menu.
2| Press the key to toggle between input sources.

Configuring the Settings
General Operations

1. Press the 1 key to display the On-Screen Display (OSD) Menu.
2. Press the ▼ or ▲ key to select the main menu. Then press the 2 key to enter the selected menu.
3. Press the ▼ or ▲ key to select the desired menu option. Then press the 2 key to enter the sub-menu.
4. Press the ▼ or ▲ key to adjust/select the setting. Then press the 2 key to confirm.

NOTE: Certain menu option adjustments do not require the user to press the 2 key to confirm the selection. Follow the key guide to select the option or make adjustments.
On-Screen Display (OSD) Menu Tree

DVI
HDMI
Audio Adjust| Volume| (-/+, 0~100)|
Mute| On
Off
Audio Input| HDMI
Audio In
Color Adjust| sRGB|
Bluish
Cool
Native
Warm
User Color| Red| (-/+, 0~100)
Green| (-/+, 0~100)
Blue| (-/+, 0~100)
Information|
Manual Image Adjust| H/V Position| Horizontal Position| (-/+, 0~100)
Vertical Position| (-/+, 0~100)
Horizontal Size| (-/+, 0~100)|
Fine Tune| (-/+, 0~100)
Sharpness| (-/+, 0~100)
Dynamic Contrast| On
Off
Response Time| Standard
Advanced
Ultra Fast
Aspect Ratio| 4:3
Full Screen
Overscan| On
Off
Manual Image Adjust| ECO Mode| Standard|
---|---|---|---
Optimize
Conserve
Blue Light Filter| (-/+, 0~100)
Setup Menu| Language Select| English|
Français
Deutsch
Español
Italiano
Suomi
Русский
Türkçe
Japanese
korean
traditional Chinese
Simplified Chinese
Česká
Svenska
Tiếng Việt
Resolution Notice| On
Off
OSD Position| H. Position| (-/+, 0~100)
V. Position| (-/+, 0~100)
OSD Timeout| (-/+, 5/15/30/60)|
OSD Background| On
Off
Auto Power Off| On
Off
Sleep| 30 Minutes
45 Minutes
60 Minutes
120 Minutes
Off
Power Indicator| On
Off
Boot Up Screen| On
Off
Memory Recall|

Appendix

Specifications

LCD

| Type| a-Si, TFT Active Matrix, 1920 x 1080 LCD, 0.0831(H) mm x 0.241(V) mm pixel pitch
Display Size| 54.5 cm, 22” (21.5” viewable)
Surface Treatment| Anti-Glare (Haze 25%), Hard Coating (3H)
Input Signal| Video Sync| RGB Analog (75 Ω)
fh:24-82 kHz, fv:50-75 Hz
TMDS digital (100 Ω)
DVI: fh:24-82 kHz, fv:50-75 Hz HDMI: fh:24-84 kHz, fv:50-75 Hz
Compatibility| PC| up to 1920 x 1080
Macintosh| up to 1920 x 1080
Recommended| 1920 x 1080 @ 60Hz
Resolution ¹| Supported| • 1920 x 1080 @ 50, 60, 75Hz
• 1680 x 1050 @ 60Hz
• 1600 x 1200 @ 60Hz
• 1600 x 900 @ 60Hz
• 1440 x 900 @ 60, 75Hz
• 1400 x 1050 @ 60Hz
• 1366 x 768 @ 60 Hz
• 1360 x 768 @ 60Hz
• 1280 x 1024 @ 60, 75Hz
• 1280 x 960 @ 50, 60, 75Hz
• 1280 x 800 @ 50, 60, 75Hz
• 1280 x 768 @ 50, 60, 75Hz
• 1280 x 720 @ 50, 60Hz
• 1152 x 900 @ 66Hz
• 1152 x 870 @ 75Hz
• 1152 x 864 @ 60, 75Hz
• 1024 x 768 @ 50, 60, 70, 72, 75Hz
• 1024 x 600 @ 60Hz
• 832 x 624 @ 75Hz
• 848 x 480 @ 60Hz
• 800 x 600 @ 56, 60, 72, 75Hz
• 800 x 480 @ 60Hz
• 720 x 576 @ 50Hz
• 720 x 480 @ 60Hz
• 720 x 400 @ 70Hz
• 640 x 480 @ 50, 60, 67, 72, 75Hz
• 640 x 400 @ 60, 70Hz
• 640 x 350 @ 70Hz
HDMI only
---|---|---
Power ²| Input Voltage| AC 100-240V, 50/60Hz (auto switch)
Display Area| Full Scan (H x V)| 478.66 x 260.28 mm (18.8” x 10.2”)
Operating conditions| Temperature| 0° C to 40° C (32° F to 104° F)
Humidity| 20% to 90% (non-condensing)
Altitude| 16,404 feet (4.9 km)
Storage conditions| Temperature| -20° C to 60° C (-4° F to 140° F)
Humidity| 5% to 90% (non-condensing)
Altitude| 40,000 feet (12.1 km)
Dimensions| Physical (W x H x D)| 519.13 x 377 x 240 mm
(20.44” x 14.84” x 9.45”)
---|---|---
Wall Mount| Dimensions| 100 x 100 mm
Weight| Physical| 4.36 kg (9.61 lbs) with stand
3.51 kg (7.74 lbs) without stand
Power saving modes| On| 18.5W (Typical) without Audio & USB
21.8W (Maximum) without Audio & USB
23.5W (Typical) with Audio, without USB
26.8W (Maximum) with Audio, without USB
Off| < 0.3W

¹ Do not set the graphics card in your computer to exceed these timing modes; doing so may result in permanent damage to the display.
² Please use the power adapter from ViewSonic® or an authorized source only.
The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.
Glossary
This section describes the standard glossary of terms used in all LCD display models.
All terms are listed in alphabetical order.
NOTE: Some terms may not be applicable to your monitor.
A Advanced DCR
Advanced DCR technology automatically detects the image signal and intelligently controls the backlight brightness and color to improve on the ability to make the black blacker in a dark scene, and make the white whiter in a bright environment.
All Recall
Returns the adjustments back to factory settings if the display is operating in a factory Preset Timing Mode listed in the Specifications of this manual.
NOTE: (Exception) This control does not affect changes made with the “Language Select” or “Power Lock setting”.
Audio Adjust
Adjusts the volume, mutes the sound, or toggles between inputs if you have more than one source.
Auto Detect
If the current input source has no signal, the monitor will automatically switch to the next input option. This function, on some models, is disabled by default.
B Black Stabilization
ViewSonic’s Black Stabilization provides heightened visibility and detail by brightening dark scenes.
Blue Light Filter
Adjusts the filter that blocks high-energy blue light for a more comfortable viewing experience.
Brightness
Adjusts background black levels of the screen image.
C Color Adjust
Provides several color adjustment modes to help adjust the color settings to fit the user’s needs.
Color Format
The monitor can detect the input signal color range automatically. You can manually change the color range options to fit the correct color range if the colors are not displayed correctly.
Color Space
Allows users to choose which color space they would like to use for monitor color output (RGB, YUV).
Color Temperature
Allows users to select specific color temperature settings to further customize their viewing experience.

Contrast
Adjusts the difference between the image background (black level) and the foreground (white level).
F FreeSync
FreeSync technology puts an end to choppy gameplay and broken frames with fluid, artifact-free performance at virtually any frame rate.
G Game Mode
Integrating a gaming-oriented OSD design including pre-calibrated FPS, RTS, and MOBA gaming settings. Each mode is functionally customized with in-game testing and adjustments made for the best blend of color and technology.
Gamma
Allows users to manually adjust the brightness level of the monitor’s grayscale levels.
H HDR10 (High-Dynamic-Range)
Reduces the overall contrast of a given scene so that detail in the highlights and shadows can be seen.
NOTE: Only available on HDR10 video content.
Hue
Adjusts the tint of each color (red, green, blue, cyan, magenta, and yellow).
I Information
Displays the timing mode (video signal input) coming from the graphics card in the computer, the LCD model number, the serial number, and the ViewSonic® website URL. See your graphics cards’s user guide for instructions on changing the resolution and refresh rate (vertical frequency).
NOTE: VESA 1024 x 768 @ 60Hz, for example, means that the resolution is 1024 x 768 and the refresh rate is 60Hz.
Input Select
Toggles between the various input options that are available for the monitor.
L Low Input Lag
ViewSonic® offers low input lag, utilizing a monitor process reducer, which decreases signal latency. Under the “Low Input Lag” sub-menu, you can select the appropriate speed for your desired use from the options.
M Manual Image Adjust
Displays the “Manual Image Adjust” menu. You can manually set a variety of image quality adjustments.
Memory Recall
Returns the adjustments back to factory settings if the display is operating in a factory preset timing mode listed in the “Specifications” of this manual.
NOTE:

• (Exception) This control does not affect changes made in the “Language Select” or “Power Lock” setting.
• Memory Recall is the default as-shipped display configuration and settings. Memory Recall is the setting in which the product qualifies for ENERGY STAR®. Any changes to default as-shipped display configuration and settings would change the energy consumption, and may increase energy consumption beyond the limits required for ENERGY STAR® qualification, as applicable. ENERGY STAR® is a set of power-saving guidelines issued by the U.S. Environmental Protection Agency (EPA). ENERGY STAR® is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy helping us all save money and protect the environment through energy efficient products and practices.

O Overscan
Refers to a cropped image on your monitor’s screen. A setting on your monitor zooms in on movie content, so that you cannot see the outermost edges of the film.
P PIP (Picture-in-Picture)
Split the screen into two parts, a main window and an inset window. The user can specify the input source for each screen.
PIP Swap
This exchanges the main-picture source with the sub-picture source.
R Recall
Resets the ViewMode monitor settings.
Resolution Notice
The notice tells users that the current viewing resolution is not the correct native resolution. This notice will appear in the display settings window when setting up the display resolution.
Response Time
Creates smooth images without streaking, blurring, or ghosting. A low response time is perfect for the most graphic-intense gaming, and provides amazing visual quality while watching sports or action movies.
S Saturation
Adjusts the color depth of each color (red, green, blue, cyan, magenta, and yellow).
Setup Menu
Adjusts On-Screen Display (OSD) Menu settings. Many of these settings can activate on-screen display notifications so users do not have to reopen the menu.
Sharpness
Adjusts the picture quality of the monitor.
V ViewMode
ViewSonic’s unique ViewMode feature offers “Game”, “Movie”, “Web”, “Text”, “MAC”, and “Mono” presets. These presets are specifically designed to deliver an optimized viewing experience for different screen applications.
Y YUV Color Space
YUV color space is used for color image and video processing; taking into account properties of the human eye that allow for reduced bandwidth of chroma components without perceptual distortion.
Troubleshooting
This section describes some common problems that you may experience when using the monitor.

button.
• Make sure the power cord is properly and securely connected to the monitor and power outlet.
• Plug another electrical device into the power outlet to verify that the outlet is supplying power.
Power is On, but no image appears on screen| • Make sure the video cable connecting the monitor to the computer is properly and securely connected.

• Adjust the brightness and contrast settings.

• Make sure the correct input source is selected.

Wrong or abnormal colors| • If any colors (red, green, or blue) are missing, check the video cable to make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.
• Connect the monitor to another computer.
Screen image is too light or dark| • Adjust brightness and contrast settings via the OSD Menu.
• Reset the monitor to factory settings.
Screen image cuts in and out| • Make sure the correct input source is selected.
• Check for bent or broken pins in the video cable connector.
• Make sure the video cable connecting the monitor to the computer is properly and securely connected.
Screen image is blurred| • Adjust the resolution to the correct Aspect Ratio.
• Reset the monitor to factory settings.
The screen isn’t centered correctly| • Adjust the horizontal and vertical controls via the OSD Menu.
• Check the Aspect Ratio.
• Reset the monitor to factory settings.
The screen appears yellow| • Make sure the “Blue Light Filter” is Off.
The OSD Menu does not appear on the screen/the OSD controls are inaccessible| • Check whether the OSD Menu is locked. Turn off the monitor, unplug the power cord, plug it back in, and then turn on the monitor.
• Reset the monitor to factory settings.
---|---
Control panel keys do not work| • Press only one key at a time.
• Restart the computer.
Some menus aren’t selectable in the OSD| • Adjust the ViewMode or the input source.
• Reset the monitor to factory settings.
No audio output| • If using ear-/headphones, ensure the mini stereo jack is connected.
• Make sure the volume is not muted, nor set to 0.
• Check the Audio Input setting.
The monitor will not adjust| • Make sure there are no obstructions near or on the monitor, and that there is adequate spacing.
• For more information, see “Adjusting the Viewing Angle”.
USB devices connected to the monitor do not work| • Make sure the USB cable is connected properly.
• Try changing to another USB port (if applicable).
• Some USB devices require a higher electric current; connect the device directly to the computer.
The external device is connected, but no image appears on the screen| • Make sure the Power is On
• Adjust brightness and contrast via the OSD Menu.
• Check the connecting cable and make sure it is properly and securely connected. Loose or broken pins in the cable connector could cause an improper connection.

Maintenance
General Precautions

• Make sure the monitor is turned off and the power cable is unplugged from the power outlet.
• Never spray or pour any liquid directly onto the screen or case.
• Handle the monitor with care, as a darker-colored monitor, if scuffed, may show marks more clearly than a lighter-colored monitor.

Cleaning the Screen

• Wipe the screen with a clean, soft, lint-free cloth. This removes dust and other particles.
• If the screen is still not clean, apply a small amount of non-ammonia, nonalcohol based glass cleaner onto a clean, soft, lint-free cloth; then wipe the screen.

Cleaning the Case

• Use a soft, dry cloth.
• If the case is still not clean, apply a small amount of non-ammonia, non-alcohol based, mild non-abrasive detergent onto a clean, soft, lint-free cloth, then wipe the surface.

Disclaimer

• ViewSonic® does not recommend the use of any ammonia or alcohol-based cleaners on the display screen or case. Some chemical cleaners have been reported to damage the screen and/or case of the monitor.
• ViewSonic® will not be liable for damage resulting from use of any ammonia or alcohol-based cleaners.

Regulatory and Service Information

Compliance Information
This section addresses all connected requirements and statements regarding regulations. Confirmed corresponding applications shall refer to nameplate labels and relevant markings on the unit.
FCC Compliance Statement
This device complies with part 15 of FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Warning: You are cautioned that changes or modifications not expressly approved by the party responsible for compliance could void your authority to operate the equipment.
Industry Canada Statement
CAN ICES-003(B) / NMB-003(B)
The following information is only for EU-member states:
The mark shown to the right is in compliance with the Waste Electrical and Electronic Equipment Directive 2012/19/EU (WEEE). The mark indicates the requirement NOT to dispose of the equipment as unsorted municipal waste, but use the return and collection systems according to local law.
Declaration of RoHS2 Compliance
This product has been designed and manufactured in compliance with Directive 2011/65/EU of the European Parliament and the Council on restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS2 Directive) and is deemed to comply with the maximum concentration values issued by the European Technical Adaptation Committee (TAC) as shown below:

Substance| Proposed Maximum Concentration| Actual Concentration
---|---|---
Lead (Pb)| 0.1%| < 0.1%
Mercury (Hg)| 0.1%| < 0.1%
Cadmium (Cd)| 0.01%| < 0.01%
Hexavalent Chromium (Cr6⁺)| 0.1%| < 0.1%
Polybrominated biphenyls (PBB)| 0.1%| < 0.1%
Polybrominated diphenyl ethers (PBDE)| 0.1%| < 0.1%
Bis (2-ethylhexyl) phthalate (DEHP)| 0.1%| < 0.1%
Butyl benzyl phthalate (BBP)| 0.1%| < 0.1%
Dibutyl phthalate (DBP)| 0.1%| < 0.1%
Diisobutyl phthalate (DIBP)| 0.1%| < 0.1%

Certain components of products as stated above are exempted under the Annex III of the RoHS2 Directives as noted below. Examples of exempted components are:

• Copper alloy containing up to 4% lead by weight.
• Lead in high melting temperature type solders (i.e. lead-based alloys containing 85% by weight or more lead).
• Electrical and electronic components containing lead in a glass or ceramic other than dielectric ceramic in capacitors, e.g. piezoelectronic devices, or in a glass or ceramic matrix compound.
• Lead in dielectric ceramic in capacitors for a rated voltage of 125V AC or 250V DC or higher.

Indian Restriction of Hazardous Substances
Restriction on Hazardous Substances statement (India). This product complies with the “India E-waste Rule 2011” and prohibits use of lead, mercury, hexavalent chromium, polybrominated biphenyls or polybrominated diphenyl ethers in concentrations exceeding 0.1 weight % and 0.01 weight % for cadmium, except for the exemptions set in Schedule 2 of the Rule.
Product Disposal at End of Product Life
ViewSonic® respects the environment and is committed to working and living green. Thank you for being part of Smarter, Greener Computing. Please visit the ViewSonic® website to learn more.
USA & Canada: https://www.viewsonic.com/us/go-green-with-viewsonic
Europe: https://www.viewsonic.com/eu/go-green-with-viewsonic
Taiwan: https://recycle.epa.gov.tw/
Copyright Information
Copyright© ViewSonic® Corporation, 2023. All rights reserved.
Macintosh and Power Macintosh are registered trademarks of Apple Inc.
Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation in the United States and other countries.
ViewSonic® and the three birds logo are registered trademarks of ViewSonic® Corporation.
VESA is a registered trademark of the Video Electronics Standards Association.
DPMS, DisplayPort, and DDC are trademarks of VESA.
ENERGY STAR® is a registered trademark of the U.S. Environmental Protection Agency (EPA).
As an ENERGY STAR® partner, ViewSonic® Corporation has determined that this product meets the ENERGY STAR® guidelines for energy efficiency.
Disclaimer: ViewSonic® Corporation shall not be liable for technical or editorial errors or omissions contained herein; nor for incidental or consequential damages resulting from furnishing this material, or the performance or use of this product.
In the interest of continuing product improvement, ViewSonic® Corporation reserves the right to change product specifications without notice. Information in this document may change without notice.
No part of this document may be copied, reproduced, or transmitted by any means, for any purpose without prior written permission from ViewSonic® Corporation.
Customer Service
For technical support or product service, see the table below or contact your reseller.
NOTE: You will need the product’s serial number.

Asia Pacific & Africa
Australia| www.viewsonic.com/au/| Bangladesh| www.viewsonic.com/bd/
(China)| www.viewsonic.com.cn| Hong Kong (Traditional Chinese)| www.viewsonic.com/hk/
Hong Kong (English)| www.viewsonic.com/hk-en/| India| www.viewsonic.com/in/
Indonesia| www.viewsonic.com/id/| Israel| www.viewsonic.com/il/
(Japan)| www.viewsonic.com/jp/| Korea| www.viewsonic.com/kr/
Malaysia| www.viewsonic.com/my/| Middle East| www.viewsonic.com/me/
Myanmar| www.viewsonic.com/mm/| Nepal| www.viewsonic.com/np/
New Zealand| www.viewsonic.com/nz/| Pakistan| www.viewsonic.com/pk/
Philippines| www.viewsonic.com/ph/| Singapore| www.viewsonic.com/sg/
(Taiwan)| www.viewsonic.com/tw/| Thailand| www.viewsonic.com/th/
Việt Nam| www.viewsonic.com/vn/| South Africa & Mauritius| www.viewsonic.com/za/
Americas
United States| www.viewsonic.com/us| Canada| www.viewsonic.com/us
Latin America| www.viewsonic.com/la|
Europe
Europe| www.viewsonic.com/eu/| France| www.viewsonic.com/fr/
Deutschland| www.viewsonic.com/de/| Қазақстан| www.viewsonic.com/kz/
Россия| www.viewsonic.com/ru/| España| www.viewsonic.com/es/
Türkiye| www.viewsonic.com/tr/| Україна| www.viewsonic.com/ua/
United Kingdom| www.viewsonic.com/uk/|

Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, and as your sole remedy, repair or replace the product with a similar product. Replacement Product or parts (e.g. system board, display panel, power board) may include remanufactured or refurbished parts or components. The repair or replacement unit or parts or components will be covered by the balance of the time remaining on the customer’s original limited warranty and the warranty period will not be extended. ViewSonic® provides no warranty for any third-party software whether included with the product or installed by the customer, installation of any unauthorized hardware parts or components (e.g. Projector Lamps). (Please refer to: “What the warranty excludes and does not cover” section).
How long the warranty is effective:
ViewSonic® displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labor from the date of the first consumer purchase.
Authorized service providers will offer replacement or repair for up to five (5) years from the date of the first consumer purchase. Should the display no longer be under warranty, the repair cost will be paid by the purchaser.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modified, or removed.

• Damage, deterioration, or malfunction resulting from:
  » Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, or failure to follow instructions supplied with the product.
  » Repair or attempted repair by anyone not authorized by ViewSonic®.
  » Damage to or loss of any programs, data, or removable storage media.
  » Normal wear and tear.
  » Removal or installation of the product.

• Software or data loss occurring during repair or replacement.

• Any damage of the product due to shipment.

• Causes external to the product, such as electric power fluctuations or failure.

• Use of supplies or parts not meeting ViewSonic’s specifications.

• Failure of owner to perform periodic product maintenance as stated in the User Guide.

• Any other cause which does not relate to a product defect.

• Damage caused by static (non-moving) images displayed for lengthy periods of time (also referred to as image burn-in).

• Software – Any third-party software included with the product or installed by the customer.

• Hardware/Accessories/Parts/Components – Installation of any unauthorized hardware, accessories, consumable parts or components (e.g. Projector Lamps).

• Damage to, or abuse of, the coating on the surface of the display through inappropriate cleaning as described in the product User Guide.

• Removal, installation, and set-up service charges, including wall-mounting of the product.

How to get service:

• For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the “Customer Service” page). You will need to provide your product’s serial number.
• To obtain warranty service, you will be required to provide: (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
• Take or ship the product, freight prepaid, in the original container to an authorized ViewSonic® service center or ViewSonic®.
• For additional information or the name of the nearest ViewSonic® service center, contact ViewSonic®.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:

• Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
• Any other damages, whether incidental, consequential or otherwise.
• Any claim against the customer by any other party.
• Repair or attempted repair by anyone not authorized by ViewSonic®.

Effect of state law:
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Some states do not allow limitations on implied warranties and/or do not allow the exclusion of incidental or consequential damages, so the above limitations and exclusions may not apply to you.
Sales outside the U.S.A. and Canada:
For warranty information and service on ViewSonic® products sold outside of the U.S.A. and Canada, contact ViewSonic® or your local ViewSonic® dealer.
The warranty period for this product in mainland China (Hong Kong, Macao, and Taiwan Excluded) is subject to the terms and conditions of the Maintenance Guarantee Card.
For users in Europe and Russia, full details of warranty provided can be found at: http://www.viewsonic.com/eu/ under “Support/Warranty Information”.
Mexico Limited Warranty
ViewSonic® Display
What the warranty covers:
ViewSonic® warrants its products to be free from defects in material and workmanship, under normal use, during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, ViewSonic® will, at its sole option, repair or replace the product with a like product.
Replacement product or parts may include remanufactured or refurbished parts or components & accessories.
How long the warranty is effective:
ViewSonic® LCD displays are warranted for between 1 and 3 years, depending on your country of purchase, for all parts including the light source and for all labour from the date of the first consumer purchase.
Who the warranty protects:
This warranty is valid only for the first consumer purchaser.
What the warranty excludes and does not cover:

• Any product on which the serial number has been defaced, modified or removed.

• Damage, deterioration, or malfunction resulting from:
  » Accident, misuse, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, unauthorized attempted repair, or failure to follow instructions supplied with the product.
  » Causes external to the product, such as electrical power fluctuations or failure.
  » Use of supplies or parts not meeting ViewSonic®’s specifications.
  » Normal wear and tear.
  » Any other cause which does not relate to a product defect.

• Any product exhibiting a condition commonly known as “image burn-in” which results when a static image is displayed on the product for an extended period of time.

• Removal, installation, insurance, and set-up service charges.

How to get service:
For information about receiving service under warranty, contact ViewSonic® Customer Support (Please refer to the attached “Customer Service” page). You will need to provide your product’s serial number, so please record the product information in the space provided below on your purchase for your future use. Please retain your receipt of proof of purchase to support your warranty claim.
For Your Records
Product Name: ……………………………………………………..
Model Number: ……………………………………………………..
Document Number: ……………………………………………………..
Serial Number: ……………………………………………………..
Purchase Date: ……………………………………………………..
Extended Warranty Purchase? …………………………………………………….. (Y/N)
If so, what date does warranty expire? ……………………………………………………..

• To obtain warranty service, you will be required to provide (a) the original dated sales slip, (b) your name, (c) your address, (d) a description of the problem, and (e) the serial number of the product.
• Take or ship the product, in the original container packaging, to an authorized ViewSonic® service center.
• Round trip transportation costs for in-warranty products will be paid by ViewSonic®.

Limitation of implied warranties:
There are no warranties, express or implied, which extend beyond the description contained herein including the implied warranty of merchantability and fitness for a particular purpose.
Exclusion of damages:
ViewSonic®’s liability is limited to the cost of repair or replacement of the product.
ViewSonic® shall not be liable for:

• Damage to other property caused by any defects in the product, damages based upon inconvenience, loss of use of the product, loss of time, loss of profits, loss of business opportunity, loss of goodwill, interference with business relationships, or other commercial loss, even if advised of the possibility of such damages.
• Any other damages, whether incidental, consequential or otherwise.
• Any claim against the customer by any other party.
• Repair or attempted repair by anyone not authorized by ViewSonic®.

Contact Information for Sales & Authorized Service (Centro Autorizado de Servicio) within Mexico:

Name, address, of manufacturer and importers:

México, Av. de la Palma #8 Piso 2 Despacho 203, Corporativo Interpalmas,

Col. San Fernando Huixquilucan, Estado de México

Tel: (55) 3605-1099 http://www.viewsonic.com/la/soporte/index.htm

NÚMERO GRATIS DE ASISTENCIA TÉCNICA PARA TODO MÉXICO: 001.866.823.2004
Hermosillo:
Distribuciones y Servicios Computacionales SA de CV. Calle Juarez 284 local 2
Col. Bugambilias C.P: 83140 Tel: 01-66-22-14-9005
E-Mail: [email protected]| Villahermosa:
Compumantenimietnos Garantizados, S.A. de C.V.
AV. GREGORIO MENDEZ #1504 COL, FLORIDA C.P. 86040
Tel: 01 (993) 3 52 00 47 / 3522074 / 3 52 20 09
E-Mail: [email protected]
Puebla, Pue. (Matriz):
RENTA Y DATOS, S.A. DE C.V. Domicilio:
29 SUR 721 COL. LA PAZ
72160 PUEBLA, PUE.
Tel: 01(52).222.891.55.77 CON 10 LINEAS
E-Mail: [email protected]| Veracruz, Ver.:
CONEXION Y DESARROLLO, S.A DE C.V. Av.
Americas # 419
ENTRE PINZÓN Y ALVARADO
Fracc. Reforma C.P. 91919 Tel: 01-22-91-00-31-67
E-Mail: [email protected]
Chihuahua:
Soluciones Globales en Computación
C. Magisterio # 3321 Col. Magisterial Chihuahua, Chih.
Tel: 4136954
E-Mail: [email protected]| Cuernavaca:
Compusupport de Cuernavaca SA de CV Francisco Leyva # 178 Col. Miguel Hidalgo
C.P. 62040, Cuernavaca Morelos
Tel: 01 777 3180579 / 01 777 3124014
E-Mail: [email protected]
Distrito Federal:
QPLUS, S.A. de C.V.
Av. Coyoacán 931
Col. Del Valle 03100, México, D.F. Tel: 01(52)55-50-00-27-35
E-Mail : [email protected]| Guadalajara, Jal.:
SERVICRECE, S.A. de C.V.
Av. Niños Héroes # 2281 Col. Arcos Sur, Sector Juárez 44170, Guadalajara, Jalisco
Tel: 01(52)33-36-15-15-43
E-Mail: [email protected]
Guerrero Acapulco:
GS Computación (Grupo Sesicomp) Progreso #6-A, Colo Centro
39300 Acapulco, Guerrero
Tel: 744-48-32627| Monterrey:
Global Product Services
Mar Caribe # 1987, Esquina con Golfo Pérsico Fracc. Bernardo Reyes, CP 64280
Monterrey N.L. México Tel: 8129-5103
E-Mail: [email protected]
MERIDA:
ELECTROSER
Av Reforma No. 403Gx39 y 41 Mérida, Yucatán, México CP97000 Tel: (52) 999-925-1916
E-Mail: [email protected]| Oaxaca, Oax.:
CENTRO DE DISTRIBUCION Y
SERVICIO, S.A. de C.V.
Murguía # 708 P.A., Col. Centro, 68000, Oaxaca Tel: 01(52)95-15-15-22-22
Fax: 01(52)95-15-13-67-00
E-Mail. [email protected]
Tijuana:
STD
Av Ferrocarril Sonora #3780 L-C Col 20 de Noviembr
Tijuana, Mexico| FOR USA SUPPORT:
ViewSonic ® Corporation
381 Brea Canyon Road, Walnut, CA. 91789 USA Tel: 800-688-6688
E-Mail: http://www.viewsonic.com

LCD Mexico Warranty Term Template In UG
VSC_TEMP_2008

References

• ViewSonic
• 优派中国 ViewSonic China | ViewBoard, LED LCD 液晶显示器, 投影机, 数位看板, 互动白板
• ViewSonic Europe | ViewBoards, Monitors, and Visual Solutions
• 뷰소닉 코리아 | 프로젝터, LCD 모니터, 디지털사이니지, 전자칠판등의 미국디스플레이 전문 기업
• ViewSonic
• ViewSonic

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