STAYGROW DC-8500 Arctic Series Aquarium Water Pumps User Manual

STAYGROW DC-8500 Arctic Series Aquarium Water Pumps

SAFETY INFORMATION

Dear Customer,
Thank you for shopping with STAYGROW. Please read and follow the instructions below for optimum performance and safety before using your product. If you have any concerns, don’t hesitate to get in touch with us via support@staygrow.com.

Safety Guide:

1. Please use supplied accessories.
2. Do not use a damaged power cord.
3. Do not plug the product into a non-grounded outlet.
4. Do not allow children or the inexperienced to operate the product without a safety guarantee.
5. Do not put the product in a flammable, explosive, or corrosive liquid.
6. Do not use the product in water above 95°F (35 ·c ), or depths over 5 feet (1.Sm).
7. Do not use the product in the swimming pool.
8. Do not place the product close to magnets or sensitive electronics.
9. The controller and power supply are not waterproof. Water can damage them permanently, which is not covered under warranty.
10. Carefully examine the product after installation. Do not plug in if there is water on not waterproof parts.
11. Unplug the pump when not in use or before cleaning.
12. Do not yank the power cord to unplug. Pull the plug straight out instead.
13. Do not lift the pump through the power cord.
14. Do not insert anything into the pump. Do not run the pump without water at any time.
15. Do not use an extension cord rated for fewer amperes or watts than the pump rating.
16. Arrange the cables to prevent tripping over.

SPECIFICATIONS

2642 GPH (10000 L/H)
Max Head Height| 13.1 FT (4M)| 14.8 FT (4.5M)| 17 FT (5.2M)| 19.7 FT (6M)
Max Power| 40W| 48W| 65W| BOW
Power Supply Input| 100-240V~ 50/60Hz
Power Supply Output| 24VDC
Protection Grade| IPX8
Max Water Temp| 95°F ( 35″C)

WHAT’S INCLUDED

• Mounting Bracket

• Controller

• Intake Screen

• Pump

• 3 x Fittings for Pipe
  

• 2 xO Rings

• 2 x Fitting Holders
  

• 4 x Barb Fittings for Soft Tubing
  

• Power Cord

• Power Supply
  

Connections

• Step 1: Connect the pump to the system’s plumbing
• Step 2: Connect the pump to the controller
• Step 3: Connect the controller to the power supply
• Step 4: Connect the power supply to the power cord
• Step 5: Plug the power cord into an outlet
• Step 6: Turn on the pump
  

Always use a drip loop. Any water damage will NOT be covered under warranty.

Place your aquarium tank to one side of a wall-mounted outlet to prevent water from dripping onto the outlet or plug. Use a drip loop for each cord connecting an aquarium fixture to an outlet.

A “drip-loop” is the part of the cord below the level of the outlet (or the connector of an extension cord), to prevent water from traveling along the cord and coming in contact with the outlet. If the outlet or plug gets wet, do not rush to unplug the cable.

Disconnect the fuse or circuit breaker that supplies power to the product, then unplug and examine for the presence of water in the outlet.

OPERATING INSTRUCTIONS

1. KNOW YOUR CONTROLLER
   

2. POWER YOUR PUMP ON OR OFF
   Touch to turn on or turn off your pump.
   

3. ADJUST YOUR PUMP SPEED

   • Touch ▼ to reduce your pump speed.
   • Touch ▲ to increase your pump speed.
   • You can adjust the pump speed from 30% to 100%.
     

4. FEED MODES
   Touch FEED to select feeding time from 10 minutes, 30 minutes, and 60 minutes.
   

5. WAVE MODES
   Touch WAVE to select one of the three wave modes.

6. W1 = Pulse Mode
   It consists of uniform high and low levels.

7. W2 = Sine Wave Mode
   It changes the wave smoothly and repeats.

8. W3 = Random Mode
   It simulates a high-energy reef environment.
   Touch ▲or ▼ to reduce or increase your pump speed from 30% to 100%.
   
   

9. LOCK OR UNLOCK BUTTONS
   To avoid hitting any button accidentally. You can lock all buttons by holding FEED for 1 second. To unlock them, hold FEED for 1 second.

10. DISPLAY AND BRIGHTNESS
    Hold ▼ and ▲ for 3 seconds to enter display and
    brightness settings.
    Touch ▼ to select brightness for the display.
    Touch ▲ to select brightness for the sleeping display.

TROUBLESHOOTING

In the event of a problem:

• Check that the pump is plugged in and there is power.
• Unplug the pump and inspect the impeller for damage or obstructions.
• Reconnect the power and plug in.

Status Meanings and Actions
The controller will display an error code to ask you to take action in case of any issue.

temperatures.
ER03| The pump is running without water.| Place the pump into the water entirely.
ER04| The power cord is improper wiring, or the impeller got stuck.| Check the power cord connection. Clean the pump and impeller.
EROS| The input power voltage is too high or too low.| Make sure that the power voltage is 100-240V.

MAINTENANCE

To ensure the longevity of your pump, we recommend you clean it every 6 months or as necessary due to the harsh conditions of a saltwater aquarium and the resulting buildup of algae and other organic matter.
Open the impeller housing, and use a soft brush to clean the impeller and inside of its housing under running water. Soak calcium buildup parts in a mild acid solution such as vinegar. Do not use strong acids because they can damage the pump.
Assemble and set up the pump after cleaning.

WARRANTY

• 30 Days Full Warranty
• 1 Year Limited Warranty

What Is Covered
STAYGROW pumps are warranted against defects in materials and craft for one (1) year from the original date of purchase. During the warranty period, STAYGROW will either repair or replace any covered defective product. Within the first 30 days, STAYGROW will bear all costs associated with the repair, replacement, and return of the faulty product. After 30 days, the customer will assume responsibility for shipping the defective product back to STAYGROW for the remainder of the warranty period. STAYGROWwill, in turn, assume liability for up to $20.00 per pump of the shipping fees associated with returning the repaired or replaced product to the purchaser. Return shipping fees above $20.00 will be the responsibility of the purchaser.

What Is Not Covered

1. This warranty does not cover any damage, deterioration, malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, lightning, power surges, or other acts of nature.
2. This warranty does not cover any damage, deterioration, malfunction resulting from the
   installation, removal, unauthorized tampering, repairs attempted by anyone unauthorized by STAVGROW to make such repairs. Any other cause which does not relate directly to a defect in materials and quality of this product is not covered.

30 Days Money Back Guarantee
STAYGROW is so confident in the performance of our cutting edge pumps that we offer a full 30 days money-back guarantee. If you are unsatisfied with your purchase for any reason, we will gladly accept a return and provide a refund less shipping fees.

Eligibility requirements are as follows:

• Valid for the original purchaser only.
• 30 days begins from the date of purchase.
• The returned products must be in “like new” condition and in original packaging.
• Offer valid for direct purchasers only. Customers purchasing via authorized resellers are subject to policies of the reseller.

How To Obtain Warranty Service
To enforce the rights under this warranty, the purchaser must notify STAVGROW of a warranty claim by sending an email to support@staygrow.com. At this time, the purchaser will be called upon to provide proof of purchase. The STAVGROW representative will either attempt to assist in troubleshooting, request photos showing the defect, and provide more detailed return instructions. Upon receipt and review of the defective product, ST AVG ROW will repair or replace, and return within five (5) business days. To obtain refund service, upon receipt and review of the returned product, STAVGROW will issue return credit within three (3) business days.

Customer Support

CONTACT US
We are here to Help.
 support@staygrow.com
 www.staygrow.com

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