Shark IZ500 Series Cordless Pro with PowerFins Plus Owner’s Manual

Shark IZ500 Series Cordless Pro with PowerFins Plus

Product Information

Specifications

• Model: IZ500 Series
• Intended Use: Household

Important Safety Instructions

WARNING: When using an electrical appliance, to reduce the risk of fire, electric shock, injury, or property damage, basic precautions should always be followed, including the following:

1. Read all instructions before using this vacuum.
2. Do not use the vacuum if it is not working as it should, or if it has been dropped, damaged, left outdoors, or dropped into water.
3. Use extra care when cleaning on stairs.
4. Do not leave the vacuum unattended while powered on.
5. When powered on, keep the vacuum moving over the carpet surface at all times to avoid damaging the carpet fibers.
6. Do not place the vacuum on unstable surfaces such as chairs or tables.
7. Do not use the vacuum in poorly lit areas, wet or damp surfaces, outdoor areas, or spaces that may contain explosive or toxic fumes or vapors.
8. Turn off the vacuum before plugging in or unplugging the charger.
9. Turn off the vacuum before any adjustment, cleaning, maintenance, or troubleshooting.
10. During cleaning or routine maintenance, do not cut anything other than hair, fibers, or string wrapped around the brushrolls.
11. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.
12. Do not modify or attempt to repair the vacuum or the battery yourself, except as indicated in this manual. Do not use the battery or vacuum if it has been modified or damaged.
13. Always turn off this appliance before connecting or disconnecting motorized nozzle or hand tool.

General Use

This vacuum can be used by persons who have read and understood the safety instructions provided in the manual. Follow these general use guidelines:

1. Ensure the vacuum is powered off before picking up or carrying it. Do not carry the appliance with your finger on the power switch.
2. Do not put any objects into nozzle or accessory openings. Do not use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.
3. Do not use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum off. Remove all obstructions before you turn on the unit again.
4. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.
5. Do not use to pick up liquids, large objects, hard or sharp objects (glass, nails, screws, or coins), large quantities of dust (including drywall, fireplace ash, or embers), smoking or burning objects (hot coals, cigarette butts, or matches), flammable or combustible materials (lighter fluid, gasoline, or kerosene), or toxic materials (chlorine bleach, ammonia, or drain cleaner).

Battery Pack

The battery is the power source for the vacuum. Carefully read and follow all charging instructions. To prevent unintentional starting, ensure the vacuum is powered off before picking up or carrying the vacuum. Do not carry the appliance with your finger on the power switch.

FAQ

Q: Can I use this vacuum outdoors?

A: No, this vacuum should not be used outdoors.

Q: Can I use this vacuum to pick up liquids?

A: No, this vacuum should not be used to pick up liquids.

Q: Can I use this vacuum on stairs?

A: Yes, you can use this vacuum on stairs, but use extra care while doing so.

Q: Can I modify or repair the vacuum or battery myself?

A: No, you should not modify or attempt to repair the vacuum or battery yourself, except as indicated in the manual.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY

WARNING

When using an electrical appliance, to reduce the risk of fire, electric shock, injury, or property damage, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM:

1. This vacuum consists of a motorized nozzle, wand, and handheld vacuum. These components contain electrical connections, electrical wiring, and moving parts that potentially present risk to the user. The floor nozzle, wand, and handheld vacuum contain electrical connections.

2. Before each use, carefully inspect all parts for any damage. If a part is damaged, discontinue use.

3. Use only identical replacement parts.

4. This vacuum contains no serviceable parts.

5. Use only as described in this manual. DO NOT use the vacuum for any purpose other than those described in this manual.

6. With the exception of the filters and dust cup, DO NOT expose any parts of the vacuum to water or other liquids.

7. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.
   GENERAL USE

8. This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children.

9. Always turn off the vacuum before connecting or disconnecting any current-carrying hoses, motorized nozzles, chargers, batteries, or other electrical or mechanical parts.

10. DO NOT handle plug or vacuum with wet hands.

11. DO NOT use without dust cup, HEPA and Pre-motor filter, and soft roller in place.

12. Only use Shark® branded filters and accessories. Failure to do so will void the warranty.

13. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

14. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum off. Remove all obstructions before you turn on the unit again.

15. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.

16. DO NOT use if vacuum is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.

17. Use extra care when cleaning on stairs.

18. DO NOT leave the vacuum unattended while powered on.

19. When powered on, keep the vacuum moving over the carpet surface at all times to avoid damaging the carpet fibers.

20. DO NOT place vacuum on unstable surfaces such as chairs or tables.

21. DO NOT use to pick up:

    • a) Liquids
    • b) Large objects
    • c) Hard or sharp objects (glass, nails, screws, or coins)
    • d) Large quantities of dust (including drywall, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
    • e) Smoking or burning objects (hot coals, cigarette butts, or matches)
    • f) Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
    • g) Toxic materials (chlorine bleach, ammonia, or drain cleaner)

22. DO NOT use in the following areas:

    • a) Poorly lit areas
    • b) Wet or damp surfaces
    • c) Outdoor areas
    • d) Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)

23. Turn off the vacuum before plugging in or unplugging the charger.

24. Turn off the vacuum before any adjustment, cleaning, maintenance or troubleshooting.

25. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushrolls.

26. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.

27. DO NOT modify or attempt to repair the vacuum or the battery yourself, except as indicated in this manual. DO NOT use the battery or vacuum if it has been modified or damaged. Damaged or modified batteries may exhibit unpredictable behavior resulting in fire, explosion, or risk of injury.

28. Always turn off this appliance before connecting or disconnecting motorized nozzle or hand tool.
    BATTERY PACK

29. The battery is the power source for the vacuum. Carefully read and follow all charging instructions.

30. To prevent unintentional starting, ensure the vacuum is powered off before picking up or carrying the vacuum. DO NOT carry the appliance with your finger on the power switch.

31. Use only Shark® charger DK33-248080H-U or YLS0243A-T248080 for single battery packs. Use of an incorrect charger may result in no charging, and/or unsafe conditions. A charger that is suitable for one type of battery pack may create a risk of fire when used with another battery pack.

32. Keep the battery away from all metal objects such as paper clips, coins, keys, nails, or screws. Shorting the battery terminals increases the risk of fire or burns

33. Under abusive conditions, liquid may be ejected from the battery. Avoid contact with this liquid, as it may cause irritation or burns. If contact occurs, flush with water. If liquid contacts eyes, seek medical help.

34. Battery should not be stored at temperatures below 3°C (37.4°F) or above 104°F (40°C) to maintain long-term battery life.

35. DO NOT charge battery at temperatures below 5°C (40°F) or above 104°C (104°F). Charging improperly or at temperatures outside of the specified range may damage the battery and increase the risk of fire.

36. Store the appliance indoors. DO NOT use or store it below 3°C (37.4°F). Ensure the appliance is at room temperature before operating.

37. DO NOT expose the battery to fire or temperatures above 265°F (130°C) as it may cause explosion.

38. Use appliances only with specifically designated battery packs. Use of any other battery packs may create a risk of injury and fire.

39. Disconnect the battery pack from the appliance before making any adjustments, changing accessories, or storing appliance. Such preventive safety measures reduce the risk of starting the appliance accidentally.

40. For IZ840H, IZ841H, IZ842H, IZ862H, IZ863H, IZ864H, IZ882H use only with Shark battery pack XBATR725SL.

41. If the charging cord plug does not fit fully into the outlet, reverse the plug. If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

42. To reduce the risk of shock and unintended operation, turn off power and remove the Li-Ion battery before servicing.

ASSEMBLY

1. Insert Wand into Floor Nozzle.
2. Insert the Handheld Vacuum into the wand.

For proper operation, ensure all components are completely connected and clicked into place.

LI-ION BATTERY

The Lithium-Ion Power Pack battery does not come fully charged.

Prior to first use, charge completely. During first use, run the battery down until it is completely out of power. This will condition the battery.

LED BATTERY POWER AND CHARGING INDICATORS

Charging

• LED will pulse white when reaching 100% charge.
• LED will pulse green from 76% – 99% charge.
• LED will pulse yellow from 0 – 75% charge.
• No LED the battery pack is off

Additional Notes

1. LEDs turn off once the battery is fully charged.
2. Unit will not power on when the charger is connected.

ABOUT YOUR ION POWERPACK BATTERY

This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery. When your Lithium-Ion Power Pack Battery needs to be replaced, dispose of it or recycle it in accordance with local regulations. In some areas, it is illegal to place spent lithium-ion batteries in the bin or in a municipal solid waste stream. Return spent power packs to an authorized recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop off the spent power pack.

SUCTION POWER MODES

SUCTION MODE DISPLAY LIGHTS

• ECO Mode
  • Maximum runtime. Saves battery power.
• Clean Sense IQ: Clean Sense IQ Mode
  • Best balance between suction power and optimized runtime. Best used on carpet AND hard floor.
• Boost Mode
  • Maximum suction. Uses the most battery power.

Battery Runtime

Suction mode impacts runtime. Use Boost in short bursts.

CHARGING THE BATTERY

USING THE LI-ION CHARGER

• LI-ION CHARGER
  • Plug the Li-Ion Charger into a wall outlet.
• IN HANDHELD VACUUM
  • To charge the battery inside the handheld vacuum, connect the charger to an electrical outlet, then insert the charger plug into the port below the handle on the handheld vacuum.
• IN THE VACUUM: MULTIFLEX® OR STORAGE HOOK ON WAND
  • To store the vacuum for charging, press the MultiFLEX Wand Unlock Latch while folding the handheld vacuum forward until the wand clicks and locks, or hang the handheld vacuum from the storage hook on the wand. Plug the charger into the charging port on the handheld vacuum.
• OUT OF THE VACUUM
  • Press and hold the Battery Release Button, then slide out the battery. Plug the charger into the charging port on the battery. To reinstall the battery, slide it into the slot in the back of the handheld vacuum.

SETTINGS

• POWER ON/OFF

  • Press power button to turn vacuum on or off.
    NOTE: The unit will not turn on if the charger is connected. Unplug the charger before turning on vacuum power.

• SUCTION POWER MODES

  • Press the ( ) button to toggle between ECO, Clean Sense IQ, and Boost modes. To save battery power, select ECO mode. For everyday cleaning power, select Clean Sense IQ mode. For an extra burst of power, select Boost mode.

• CLEAN SENSE POWER MODE

  • Clean Sense IQ senses the dirt you can’t see and automatically boosts power. Clean Sense IQ mode modifies cleaning performance based on the mess at hand, giving you optimal suction and runtime when heavy or light debris is detected.

• CLEAN INDICATOR

  • The Clean Indicator visually confirms when floors are clean. When the unit senses heavy debris, suction will increase for more cleaning power. When the debris is cleared, suction will decrease. The clean indicator displays the level of debris detected. For best use, wait until the indicator returns to its lowest level before moving to the next area.

CLEANING MODES

• To clean floors, step on floor nozzle and tilt handheld vacuum back.
  NOTE: Brushrolls will only engage when the handheld vacuum is tilted back and the nozzle swivel is unlocked.

• ABOVE-FLOOR HANDHELD

  • Press the wand release button and lift the handheld vacuum off the wand. Attach an accessory for great cleaning on stairs, furniture, and other above-floor areas.

• ABOVE-FLOOR  WITH WAND

  • Stand the vacuum upright and press the nozzle release button located at the bottom of the wand, above the nozzle. Lift wand to detach. Great for cleaning baseboards, ceiling fans, window sills, and other hard-to-access areas.

NOTE: All accessories are compatible with both the wand and the handheld vacuum.

USING THE MULTIFLEX® WAND

• Press the unlock latch on the back of the wand, then adjust the angle.
• Adjust the wand to a lower angle to easily clean under furniture.

MULTIFLEX STORAGE

• To put the vacuum in storage mode, press the unlock latch while folding the handheld vacuum forward.
• To take the vacuum out of storage mode, press the unlock latch and lift up the handheld vacuum until the wand clicks and locks into place.

ON OARD STORAGE

• Press the Wand Release button at the top of the wand to detach the handheld vacuum.
• Hang the handheld vacuum from the storage hook on the wand.

MAINTAINING YOUR VACUUM

EMPTYING THE DUST CUP

• Press the wand release button to detach the handheld vacuum from the wand.
• To empty the Dust Cup while it is attached to the handheld vacuum, position the dust cup over a trash receptacle and slide the CleanTouch® Dirt Ejector slider forward.

REMOVING AND CLEANING THE DUST CUP

• To remove the dust cup from the handheld vacuum, press the CleanTouch Dust Cup Re-lease button near the handheld vacuum nozzle. Tilt the dust cup and lift off to remove. To empty dust and debris, hold the dust cup over the trash receptacle, then slide the CleanTouch Dirt Ejector slider forward.
• To clean the interior of the dust cup, rinse it with water. Place it on its side with the lid open to air-dry for at least 48 hours before reinstalling.

CLEANING THE FILTERS

Regularly rinse and replace the filters to maintain your vacuum’s suction power and to maximize the effectiveness of odor neutralization. To clean filters, rinse them with water only. Allow all filters to air-dry completely up to 48 hours before reinstalling to prevent liquid from being drawn into electric parts. Clean the pre-motor filters at least once a month and post- motor HEPA filter at least once a year. Tap off loose dirt between washes when needed. More frequent cleaning may sometimes be necessary with heavy use.

IMPORTANT: DO NOT use soap when cleaning the filters. Use water only. The vacuum will not have suction if the post-motor HEPA filter is not installed. Ensure that all filters are installed before using.

• PRE-MOTOR FILTERS
  • Remove the dust cup, and pull the foam and felt filters out of the back of the dust cup.
• POST-MOTOR FILTER
  • Remove the dust cup. Pull the post-motor filter out of the handheld vacuum.

FLOOR  NOZZLE

If any hair is wrapped around the brushrolls, continue cleaning using the Carpet setting on a bare floor surface, a low-pile carpet, or a small area rug. If some fibers remain wrapped around the brushrolls after continued use, carefully remove them. If you run over a hard or sharp object or notice a change in noise while vacuuming, check the floor nozzle for blockages. (See the Checking for Blockages in the Floor Nozzle section.)

CLEANING SOFT ROLLER

1. To remove the Soft Roller from the nozzle, turn off the vacuum and detach the wand. Use the edge of a coin to open the lock on the bottom of the floor nozzle. Pull the Soft Roller out by the tab.
2. Tap loose debris off the Soft Roller. Use a dry towel to wipe the Soft Roller clean and to remove any debris caught in the teeth behind the Soft Roller.
3. Hand wash the Soft Roller as needed. Use only water, and let air-dry completely, which should take at least
4. 24-48 hours.
5. Reinsert the Soft Roller until you feel it click into place.

CLEANING THE SENSORS

Make sure to clean the sensors inside the hand vacuum regularly, as hair and other debris may build up and obstruct them. If the sensors are partially obstructed, Clean Sense IQ mode will not adjust suction levels as expected. If the sensors are completely obstructed, the F0 error code will appear and the Clean Sense IQ icon will flash on the hand vacuum display panel.

To clean the sensors:

1. Turn off power and remove the hand vacuum.
2. Locate the sensors inside the nozzle of the hand vacuum. The sensors are on the interior walls of the nozzle, about 3 inches down the air path, aligned with the IQ logos (Fig.2) on the exterior.
3. Gently wipe the sensors with a microfiber cloth and remove all hair and debris.
4. Turn on power and verify that the unit is functioning normally.

CHECKING FOR BLOCKAGES

Checking for Blockages in the Handheld Vacuum:

1. Turn off the vacuum.
2. Remove the handheld vacuum from the wand.
3. Check all intake openings on the dust cup and remove any debris or blockage.

Checking for Blockages in the Wand:

Standard Wand:

1. Turn off vacuum.

2. Remove the handheld vacuum and floor nozzle.

3. Look through wand to check for any blockages.

4. Clear away debris and blockages.

MultiFLEX® Wand:

1. Turn off vacuum.
2. Remove the handheld vacuum and floor nozzle from the wand.
3. Check the Clog Access Hose on the MultiFLEX section of the wand by pinching the tabs on both sides of the hose and lifting the hose out.
4. Clear any debris and blockages.

Checking for Blockages in the Floor Nozzle:

1. Turn off vacuum.
2. Detach the wand.
3. Use the edge of a coin to open the three locks on the bottom of the floor nozzle.
4. Remove the cover and tilt back the neck of the floor nozzle.
5. Check the opening and remove any debris.
6. Replace the cover by sliding the inserts into the slots, then pressing down firmly on all sides. Turn the locks clockwise to close, until they click securely into place.

TROUBLESHOOTING

TROUBLESHOOTING GUIDE

WARNING : To reduce the risk of shock and unintended operation, turn off power and remove the Lithium-Ion Power Pack battery before servicing.

The vacuum is not picking up debris. No suction or light suction. The filter icon on the handheld vacuum control panel is red. (Refer to Checking for Blockages section for more information.)

• Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinserting in the vacuum.

• Dust cup may be full; empty dust cup.

• Check floor nozzle for blockages; clear blockages if required.

• Remove any string, carpet fibres, or hair that may be wrapped around the brush rolls.

• Check clog access hose in wand for any blockages and clear any debris.

• Check connectors between handheld, wand, and floor nozzle for debris. Remove any dust or material in the connectors.

• If the issue persists, please contact Customer Service at 1-800-798-7398.
  Vacuum lifts area rugs.

• Make sure you are not engaging Boost mode as this can be too much suction for lighter rugs. Take care when vacuuming area rugs or rugs with delicately sewn edges.

• Turn off the unit to disengage the brushrolls and press the power button to restart.
  Brushrolls do not spin.

• immediately turn off the vacuum. Remove any blockages before turning the vacuum back on. Make sure the handheld vacuum is tilted back far enough for the brushrolls to engage. If the brushrolls still do not spin, please contact Customer Service at 1-800-798-7398.

• if the floor nozzle has headlights and they are not illuminated, there is a connection issue between the handheld vacuum, wand, and nozzle. Try disconnecting and reattaching the pieces. If the headlights still do not illuminate, please contact Customer Service at 1-800-798-7398.

Vacuum turns off on its own.

There are several possible reasons for the vacuum turning off on its own, including blockages, battery issues, and overheating. If vacuum turns off on its own, perform the following steps:

1. Turn on the vacuum and check the battery indicator lights located on the handheld vacuum. If recharging is needed, make sure power is turned off before connecting to the charger.
2. Empty dust cup and clean filters (see Emptying the Dust Cup and Cleaning the Filters sections).
3. Check wand, accessories, and inlet openings and remove any blockages.
4. Allow unit and battery to cool for at least 45 minutes, until they return to room temperature.
5. Press power button to restart the vacuum. Make sure the charger is not plugged into the port on the handheld vacuum.

Vacuum is emitting air that smells bad.

• Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal odor-neutralizer technology performance.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
• Check to make sure odor cartridge is installed in the dial and the dial is installed in the nozzle.
• Check the odor neutralizer technology dial on the nozzle to see what setting is enabled.
• If odour neutralizer technology dial is at any setting from Low to High and the cartridge has been installed for 6 months or longer, consider replacing it.
• If the odor cartridge is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall the dial in the nozzle without the cartridge.
• If the odor-neutralizer technology cartridge is not emitting a scent, consider replacing it.
  For all other issues, please call Customer Service at 1-800-798-7398.

NOTE: If the vacuum still does not operate properly, contact Customer Service at 1-800-798-7398. For more troubleshooting help and FAQs, visit sharkclean.com/support.

ADDITIONAL ACCESSORIES AVAILABLE ONSHARKACCESSORIES.COM

• A 8″ Crevice Tool
• B 18″ Flexi Crevice Tool
• C Duster Crevice Tool D Dusting Brush
• E Multi-Angle  Dusting Brush
• F Anti-Allergen Dust Brush
• G Upholstery Tool
• H Wide Upholstery
• I Pet Multi-Tool
• J Deep-Cleaning Motorized Pet Tool
• K MultiFLEX® Under- Appliance Wand
• L Accessory Bag
• M Li-Ion Charger
• N Li-Ion Battery
• O PetExtract™ Tool

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.

WARRANTY

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.
SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable components deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters or not removing debris from the brushroll) or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service

If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. In order to better assist you please register your product prior to calling and have your product with you at the time of your call. You will need the receipt as proof of purchase. A Customer Service Specialist will provide you with return and packing instruction information. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you. The Two (2) Year VIP Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable. SharkNinja warrants that the battery shall be free from defects in material and workmanship for a period of two (2) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original battery deemed defective, in SharkNinja’s sole discretion, will be replaced up to two (2) years from the original purchase date.
2. In the event a replacement battery is issued, the warranty coverage ends six (6) months following the receipt date of the replacement battery or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of the battery, which requires optimal temperature storage and operation to ensure its proper functioning. Replacement batteries are available for purchase at sharkaccessories.com
2. A battery that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., exposing battery to liquids or extreme hot and/or cold temperatures), abuse, negligent handling, failure to perform required maintenance, or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service

If your battery fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call. SharkNinja will cover the cost for the customer to send in the unit to us for replacement. A fee of $20.95 (subject to change) will be charged when SharkNinja ships the replacement unit.

How to initiate a warranty claim

You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information when you call.

How state law applies

This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

• registeryourshark.com

• Scan the QR code using a mobile device

• RECORD THIS INFORMATION

• Model Number:

• Serial Number:

• Date of Purchase:  (Keep receipt)

• Store of Purchase:

TECHNICAL SPECIFICATIONS

• Voltage: 21.6V~, 60Hz
• Watts: 181W

FCC Statement

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to parts 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

This Device complies with part 15 of the FCC rules. Operation is subject to the following conditions:

1. This device may not cause harmful interference
2. This device must accept any interference received, including interference that may cause undesired operation.

CAUTION: Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you keep your vacuum running at peak performance.

BATTERY REMOVAL AND DISPOSAL

This product uses a lithium-ion rechargeable and recyclable battery. When the battery no longer holds a charge, it should be removed from the vacuum and recycled. DO NOT incinerate or compost the battery. When your lithium-ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations. In some areas, it is illegal to place spent lithium-ion batteries in the trash or in a municipal solid waste stream. Return spent battery to an authorized recycling center or to retailer for recycling. Contact your local recycling center for information on where to drop off the spent battery.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

This Owner’s Guide is designed to help you get a complete understanding of your new Shark® Cordless Pro with PowerFins® Plus SharkNinja Operating LLC

• US: Needham, MA 02494
• CAN: Ville St-Laurent, QC H4S 1A7
• 1-800-798-7398
• sharkclean.com

Illustrations may differ from actual products. We are constantly striving to improve our products; therefore the specifications contained herein are subject to change without notice. This product may be covered by one or more U.S. patents. See sharkninja.com/patents for more information. © 2023 SharkNinja Operating LLC. CLEAN TOUCH, MULTIFLEX, POWERFINS and SHARK are registered trademarks of SharkNinja Operating LLC. PETEXTRACT is a trademark of SharkNinja Operating LLC.

• @sharkcleaning

References

• Find Shark® Clean Parts & Accessories - Shark®

Read User Manual Online (PDF format)

Download This Manual (PDF format)

Download this manual  >>